How to Avoid ERP Disappointment

Size: px
Start display at page:

Download "How to Avoid ERP Disappointment"

Transcription

1 How to Avoid ERP Disappointment With planning, installing ERP software in your business will create all the business transformation you ve hoped for. 1

2 How to avoid ERP disappointment Commercial decisions come in different sizes. Choosing whether to invest in your first, or a new, ERP system is probably one of the biggest you ll make. Because of this, and perhaps because you ve had bad experiences with software projects in the past, it s also an easy decision to keep putting off. Reasons why you might not invest in ERP: It costs money It s time-consuming and disrupting Your staff won t want to change If it fails, you ll be out of pocket. Reasons why you might invest in ERP Gartner, 2011 Deployed correctly, a new ERP system will: Reduce administration Significantly improve your productivity without hiring more staff Improve your relationships with customers Make you much more competitive Provide a solid platform for growth. ERP is about people, not just technology, and organisations that ignore the people-centric issues run a significant risk of project failure. Enterprise Resource Planning (ERP) computer systems span an organisation, integrating sales, production, logistics, and management processes and reporting - and indeed your wider supply chain if using supplier portals, for example. This wide scope means they take time to install correctly, but once running, they allow businesses to do much more with the same, or fewer, resources. Because they are complex systems, some ERP implementation projects do fail. The reasons are many and varied, and often have nothing to do with the software itself. 2

3 According to Deloitte, the top four barriers to ERP implementations are: 82% 72% 65% 54% Resistance to change Inadequate sponsorship Unrealistic expectations Poor project management How to squeeze maximum benefit from your ERP implementation 1. Know where you are going Set some specific and measurable goals for your big project and think about how these will translate into improvements to the bottom line. These numbers will help you decide whether signing that software contract is worth the money you ll be paying. Your goals could be: Decrease the amount of cash tied up in stock by reducing inventory Increase the number of units produced each week Improve customer satisfaction by cutting production times Improve on time delivery performance Reduce administration costs by eliminating inefficient data processing. 3

4 2. Choose the right software Selecting the product that s right for you means looking beyond the sales patter and slick presentations. You re not buying a product off the shelf; you re entering into a relationship with the software vendor, so they must be an organisation you can trust. Questions to ask: Are you the software author? How easily will the software grow with my business? Is the software designed for my industry, and who else in my industry uses it? What do existing users think about the software? How much ongoing support will we get? Don t assume that your existing supplier, if you have one, will be right for the next stage of your business s journey. You want to work with a supplier who understands your industry, is on top of the latest technology and has plenty of satisfied customers. On top of that, you want the security that they ll still be there tomorrow, and the day after, to provide the support you need. The results are worth undergoing change for. A Computing survey asking users What has ERP done for your organisation? revealed: 70% 63% 61% 52% 70% now enjoy better financial reporting 63% now suffer less duplication and time wasting 61% now have better alignment of cross-departmental processes 52% now benefit from better cash flow and liquidity. 4

5 3. Plan, plan, plan Preparing for the potential roadblocks and pitfalls will reduce risks and smooth the path to success. A big project needs lots of planning. As they say in the military, A plan is a basis for change. It s important to have a plan, but expect it to evolve as the project develops. Issues to plan for include: Deciding who will provide the clear leadership needed to ensure success Establishing a clear and precise method of project communication Ensuring key staff take time out to help develop processes for the new system Preventing territorial squabbles between teams from holding the project back Making customers aware before any changes affect them. 4. Win hearts and minds Resistance to change is the single biggest reason why ERP implementations fail. There will be plenty of reluctance to change in your organisation, but there are ways of converting this into a willingness to adapt. Always adopt the most vocal naysayer to your project team. To reap the best rewards, you and your team must remain positive and communicate your optimism to your staff and your customers. Getting everyone onside involves: Clear communication at all times Involving staff at all levels. Your most junior workers may have some great ideas Encouraging inter-departmental dialogue, to help everyone see the bigger picture Providing the right training for your staff 5

6 Tips for securing success Reward those who identify genuine opportunities for improvement Celebrate wins. Little and often is more effective than one big party at the end Identify and involve advocates for change in every team. A Panorama consulting survey asked ERP users How easy do firms find change during an ERP implementation? The response: 15% 48% 23% 13% Very difficult Difficult Neutral Easy 5. Measure the benefits Go back to where you started. How far have you moved towards achieving the initial goals for the project? What unexpected advantages have you gained? Scoring your success: Find the processes that are faster, smoother and cheaper Identify the additional benefits to customers Spot any gaps that have emerged and find ways to fill them. The top five benefits of ERP Consistent information is available across the whole organisation - eliminating "multiple versions of the truth" More accurate and timely financial reporting Reduction in duplication of effort and wasted time across the firm Departmental operations more closely align to the business as a whole Improved compliance with statutory rules and regulations. 6

7 Not all the benefits of implementing an ERP system are easy to measure. Improved customer relationships, a more consistent approach to information sharing and better internal communication all make a positive difference that feeds through to the bottom line. According to a Panorama Consulting poll of ERP users, how long does it take to recoup the cost of implementing ERP? 29% 29% 6% 36% 1 year or less 2-3 years 4 years 5 or more Journey s end? Once your ERP software is up and running, you ve reached the end of one road and the start of the next. Having created a culture of change, perhaps for the first time, it s important to maintain the momentum for continuous improvement. Your new software and processes are just a step on your business journey and, once they re in place, look ahead to the exciting results that come next. Sources: 7

8 Download our eguide: Finance Director s Guide: Nine key opportunities for using ERP Finance Director s Guide: Nine key opportunities for using ERP Finance Director s Guide: Nine key opportunities for using ERP Under pressure to get systems in order, produce accurate reports and boost profits? An ERP system is the right place to start. Under pressure to get systems in order, produce accurate reports and boost profits? An ERP system is the right place to start. Download Now!

Move your CAD to the Cloud

Move your CAD to the Cloud Move your CAD to the Cloud You know that it would be smart to move your CAD files to a place where everyone can access them, from anywhere. The Cloud makes that possible for your company. Who wouldn t

More information

The importance of selecting the right ERP solution

The importance of selecting the right ERP solution The importance of selecting the right ERP solution The benefits of selecting and successfully implementing the right ERP solution for your business are widespread. The right ERP solution, tailored to suit

More information

Business Intelligence for Mid-Size Companies The Case for Better BI and How to Succeed

Business Intelligence for Mid-Size Companies The Case for Better BI and How to Succeed Business Intelligence for Mid-Size Companies The Case for Better BI and How to Succeed White Paper Introduction Matillion deliver Business Intelligence solutions that are powerful but easy to use. Solutions

More information

WHY ERP NO LONGER BELONGS IN THE BACK OFFICE IT S COMING OUT AND IT MEANS BUSINESS

WHY ERP NO LONGER BELONGS IN THE BACK OFFICE IT S COMING OUT AND IT MEANS BUSINESS WHY ERP NO LONGER BELONGS IN THE BACK OFFICE IT S COMING OUT AND IT MEANS BUSINESS CONTENTS I. HAVING DOUBLE VISION WITH ERP P1 II. THE TRADITIONAL ROLE OF ERP P2 III. A LACK OF CUSTOMER VISION P3 IV.

More information

If your company had an extra $41 million, what would you do with it? For every $1 billion in revenue,

If your company had an extra $41 million, what would you do with it? For every $1 billion in revenue, CASH ADVANTAGE Put Working Capital Back to Work There s never been a better time to reduce working capital requirements to speed financing and invest in future growth. By Lisa Higgins If your company had

More information

Marketing Automation: One Step at a Time

Marketing Automation: One Step at a Time Marketing Automation: One Step at a Time 345 Millwood Road Chappaqua, NY 10514 www.raabassociatesinc.com Compliments of: Imagine a wall. Your small business is on one side and a pot of gold is on the other.

More information

Top 5 Mistakes Made with Inventory Management for Online Stores

Top 5 Mistakes Made with Inventory Management for Online Stores Top 5 Mistakes Made with Inventory Management for Online Stores For any product you sell, you have an inventory. And whether that inventory fills dozens of warehouses across the country, or is simply stacked

More information

Warehouse Management Systems by the Numbers by Rene Jones

Warehouse Management Systems by the Numbers by Rene Jones Warehouse Management Systems by the Numbers by Rene Jones Abstract: When it comes to warehouse management systems (WMS), the stats are both shocking and thought-provoking. And although you don t see these

More information

HOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you...

HOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... HOW TO Sell Marketing to Executives Automation You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... 1 making inroads with the corner office

More information

How to Safely Migrate your ERP to the Cloud in Three Steps

How to Safely Migrate your ERP to the Cloud in Three Steps How to Safely Migrate your ERP to the Cloud in Three Steps Introduction Enterprise Resource Planning (ERP) has served as the central nervous system of large organisations for the past two decades. The

More information

5 Key Components of Channel Management

5 Key Components of Channel Management Sales Benchmark Index 5 Key Components of Channel Management White Paper Unless your company sells exclusively to the End-User of your product, you participate in some degree of Channel Management. Whether

More information

INFORMATION MANAGEMENT AND WHY IT MATTERS. CIO Research Report 2014

INFORMATION MANAGEMENT AND WHY IT MATTERS. CIO Research Report 2014 INFORMATION MANAGEMENT AND WHY IT MATTERS CIO Research Report 2014 2 CIO RESEARCH REPORT 2014: INFORMATION MANAGEMENT AND WHY IT MATTERS 3 3 The role of a CIO has never been more exciting or complicated.

More information

40 Tips for Evaluating and Purchasing New ERP and Business Management Software

40 Tips for Evaluating and Purchasing New ERP and Business Management Software 40 Tips for Evaluating and Purchasing New ERP and Business Management Software Essential Things to Consider When Selecting the Right Financial Accounting and ERP Software for Your Company Your financial

More information

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone

More information

What is the realistic outcome of managed learning implementation and is it right for you?

What is the realistic outcome of managed learning implementation and is it right for you? 1 What is the realistic outcome of managed learning implementation and is it right for you? What is the realistic outcome of managed learning implementation and is it right for you? Is managed learning

More information

Proving the Value: Getting Internal Buy-In for a Knowledge Base

Proving the Value: Getting Internal Buy-In for a Knowledge Base Proving the Value: Getting Internal Buy-In for a Knowledge Base Ask business leaders in almost any industry what their biggest challenges are as their organizations grow, and the answer will almost always

More information

W ORLD CLASS ERP FOR SMALL BUSINESS?

W ORLD CLASS ERP FOR SMALL BUSINESS? May 2013 W ORLD CLASS ERP FOR SMALL BUSINESS? YOU C AN T A FFORD N OT T O! Data Source In late 2012 and early 2013 Mint Jutras collected more than 475 qualified responses to an electronic survey for its

More information

The key to success: Enterprise social collaboration fuels innovative sales & operations planning

The key to success: Enterprise social collaboration fuels innovative sales & operations planning Manufacturing The key to success: Enterprise social collaboration fuels innovative sales & operations planning As the sales and operations planning leader, you have a few principal responsibilities: setting

More information

The 11 Step Plan for CRM Success

The 11 Step Plan for CRM Success The 11 Step Plan for CRM Success There are some statistics for CRM that give it a bad reputation: 70% of CRM initiatives fail to achieve their expected objectives - source Cap Gemini Ernst & Young 90%

More information

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006 A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,

More information

Financial Services Sector: Missing Customer Expectations?

Financial Services Sector: Missing Customer Expectations? Financial Services Sector: Missing Customer Expectations? Independent Market Research Commissioned by June 01 Executive Summary: 77 global say the way they deal with companies has changed in the last 1

More information

Definitive Guide to Telemarketing helping you get maximum value from this business development resource

Definitive Guide to Telemarketing helping you get maximum value from this business development resource Definitive Guide to Telemarketing helping you get maximum value from this business development resource Introduction: Telemarketing/telesales (noun); the practice of marketing products and services by

More information

ebook Cash is King And So is Your Supply Chain: How Mid-Market Companies Can Optimize Supply Chain Operations for Strong Cash Flow and Focused Growth

ebook Cash is King And So is Your Supply Chain: How Mid-Market Companies Can Optimize Supply Chain Operations for Strong Cash Flow and Focused Growth ebook Cash is King And So is Your Supply Chain: How Mid-Market Companies Can Optimize Supply Chain Operations for Strong Cash Flow and Focused Growth Content Introduction 3 Why Seek Out Supply Chain Efficiencies

More information

Introduction to customer journey mapping

Introduction to customer journey mapping Introduction to customer journey mapping Copyright PeopleMetrics Inc. an ebook by introduction Customer Journey Mapping is growing in popularity in the customer experience space, and it s no surprise.

More information

Product Information Malpractice. The single biggest threat to omnichannel commerce

Product Information Malpractice. The single biggest threat to omnichannel commerce Product Information Malpractice The single biggest threat to omnichannel commerce You don t need us to tell you this: Selling online has completely changed the dynamics of retail and consumer products.

More information

Top 10 Do s and Don ts in Selecting Campus Recreation Software

Top 10 Do s and Don ts in Selecting Campus Recreation Software Top 10 Do s and Don ts in Selecting Campus Recreation Software Discussion Paper Investing in technology can make your Campus Recreation department more efficient, increase revenues, reduce costs, and improve

More information

Best practices for planning and budgeting. A white paper prepared by Prophix

Best practices for planning and budgeting. A white paper prepared by Prophix A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations

More information

WHY BUSINESS CONTINUITY PLANS FAIL

WHY BUSINESS CONTINUITY PLANS FAIL WHY BUSINESS CONTINUITY PLANS FAIL 12 COMMON CAUSES AND HOW TO PREVENT THEM By Keith Erwood The ProtectEr, CEO and Principal Consultant The Continuity Co., LLC All material in this report is the property

More information

Internet Leads. The Art of Lead Generation. How you can cultivate, manage and close more internet leads.

Internet Leads. The Art of Lead Generation. How you can cultivate, manage and close more internet leads. Internet Leads The Art of Lead Generation How you can cultivate, manage and close more internet leads. Internet Leads Turning Browsers into Buyers How you can cultivate, manage and close more Internet

More information

Effective Project Management

Effective Project Management Effective Project Management with Microsoft Dynamics GP With Microsoft Dynamics GP, you can increase profitability by integrating project activities to company financials and transforming field service

More information

SIX TIPS FOR PUTTING YOUR CRM INTO OVERDRIVE

SIX TIPS FOR PUTTING YOUR CRM INTO OVERDRIVE SIX TIPS FOR PUTTING YOUR CRM INTO OVERDRIVE TABLE OF CONTENTS Introduction Tip 1: Meet and Exceed Customer Expectations Every Time Tip 2: Provide the Right Data, to the Right People, at the Right Time

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

SUPPLY CHAIN FINANCE. Extracting value from the supplier tail. A Purchasing Insight report in collaboration with Invapay

SUPPLY CHAIN FINANCE. Extracting value from the supplier tail. A Purchasing Insight report in collaboration with Invapay SUPPLY CHAIN FINANCE Extracting value from the supplier tail A Purchasing Insight report in collaboration with Invapay Supply Chain Finance and Working Capital Management are important tools for any business

More information

Google Lead Generation for Attorneys

Google Lead Generation for Attorneys 1 Google Lead Generation For Attorneys Leverage The Power Of AdWords To Grow Your Law Business FAST You re about to discover the secrets of fast legal practice success with Google AdWords. Google AdWords

More information

By Lee Perkins - Managing Director of the Small Business Division at Sage

By Lee Perkins - Managing Director of the Small Business Division at Sage Good Cash Flow Management Guide By Lee Perkins - Managing Director of the Small Business Division at Sage What is cash flow? As any small business owner or adviser will tell you, cash is king. It s a wellknown

More information

Manage your. The 8 best ways to ask for payments. Increase your sales through customer feedback. How to stay on top of your.

Manage your. The 8 best ways to ask for payments. Increase your sales through customer feedback. How to stay on top of your. Manage your cash flow Increase your sales through customer feedback The 8 best ways to ask for payments How to stay on top of your cash flow What is cash flow? As any small business owner or adviser will

More information

How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation

How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation January Paulk Director of Client Services Organizational Change and Business Process Management Services Agenda

More information

Controlling Expenses:

Controlling Expenses: Controlling Expenses: Inside a Common Challenge for Business Owners Controlling business expenses is a top stressor for leaders of small and midsize companies. By understanding how other owners rein in

More information

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24 Briefing Paper How to Compete on Customer Experience: Six Strategic Steps How to Compete on Customer Experience: Six Strategic Steps Voice of the Customer as a term has come to reflect the growing understanding

More information

The Business of Healthy Employees: A Survey of Workplace Health Priorities

The Business of Healthy Employees: A Survey of Workplace Health Priorities The Business of Healthy Employees: A Survey of Workplace Health Priorities 2013 1 Introduction A healthy workforce plays a role in maintaining a healthy business. As demonstrated by the organization response

More information

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES June 2013 C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES MORE I NNOVATION, L ESS C OST W ITH S AAS E RP Data Source In late 2012 and early 2013 Mint Jutras collected more than 475 qualified

More information

Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST. The Foundation of Google AdWords

Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST. The Foundation of Google AdWords Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST You re about to discover the secrets of fast legal practice success with Google AdWords. Google AdWords

More information

Inventory management and GS1 standards

Inventory management and GS1 standards Inventory management and GS1 standards What are the implications on my role as a healthcare professional? Nicola Hall, managing director at Ingenica Solutions (www.ingenicasolutions.com) explains how GS1

More information

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool

More information

Finance Director s Guide: Nine key opportunities for using ERP

Finance Director s Guide: Nine key opportunities for using ERP Finance Director s Guide: Nine key opportunities for using ERP Under pressure to get systems in order, produce accurate reports and boost profits? An ERP system is the right place to start. www.sanderson.com

More information

Sage One. Our 5 top tips to stress-free payroll. tress-free. ayroll

Sage One. Our 5 top tips to stress-free payroll. tress-free. ayroll Sage One tress-free ayroll Our 5 top tips to stress-free payroll What do I need to think about? Setting up and running a small business takes a lot of time and effort, so you need enthusiasm, confidence

More information

INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY

INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY Jon Schreibfeder Effective Inventory Management, Inc. Sponsored by Every company strives to improve profitability. Countless hours are

More information

How do you become a Data Driven Business? January 2012

How do you become a Data Driven Business? January 2012 January 2012 Executive summary Becoming a Data Driven Business, particularly from a Marketing perspective, presents significant benefits in helping your business to grow, develop and succeed, by working

More information

10 Secrets to Developing Client Loyalty. with Ken Hardison, PILMMA and LawMarketing.com

10 Secrets to Developing Client Loyalty. with Ken Hardison, PILMMA and LawMarketing.com 10 Secrets to Developing Client Loyalty with Ken Hardison, PILMMA and LawMarketing.com 10 Secrets to Developing Client Loyalty Page 2 Ken Hardison, President & Founder, PILMMA Ken Hardison practiced injury

More information

New Research Identifies Four Distinct Types of Small Business Technology Buyers. How attitudes and beliefs influence purchasing behavior.

New Research Identifies Four Distinct Types of Small Business Technology Buyers. How attitudes and beliefs influence purchasing behavior. New Research Identifies Four Distinct Types of Small Business Technology Buyers How attitudes and beliefs influence purchasing behavior. Tracie Rollins, Infusionsoft August 2013 New Research Identifies

More information

The decision to grow is yours.

The decision to grow is yours. The potential for growth is certain. The decision to grow is yours. 1.800.827.6639 www.omexcorp.com OMEX Inter national Inc. All rights reserved. This advertising is not an offering. An offering can only

More information

Top 10 Ways. Operational Software Can Boost a Contractor s Bottom Line

Top 10 Ways. Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Switching to a new operational software solution is a big step

More information

GUIDEBOOK MAXIMIZING SUCCESS DELIVERING MICROSOFT DYNAMICS

GUIDEBOOK MAXIMIZING SUCCESS DELIVERING MICROSOFT DYNAMICS GUIDEBOOK MAXIMIZING SUCCESS DELIVERING MICROSOFT DYNAMICS Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. TOPICS Enterprise

More information

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler IT'S TIME TO TAKE PRIVATE EQUITY TO by John Stiffler In a challenging economic environment, portfolio management has taken on greater importance. Private equity firms must look at every possible avenue

More information

Why CRM implementations fail and what to do about it.

Why CRM implementations fail and what to do about it. Why CRM implementations fail and what to do about it. By Peter R. Chase About the Author Peter R. Chase is Executive Vice President and founder of Scribe Software Corporation. With over 1,500 customers,

More information

SAP FOR TELECOMMUNICATIONS

SAP FOR TELECOMMUNICATIONS Industry Overview SAP FOR TELECOMMUNICATIONS DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. You don t run a generic business. So why use generic solutions? SAP for Telecommunications

More information

PART ONE: PLANNING FOR ERP A SURVIVAL GUIDE TO ROLLING OUT A NEW ERP SYSTEM

PART ONE: PLANNING FOR ERP A SURVIVAL GUIDE TO ROLLING OUT A NEW ERP SYSTEM PART ONE: PLANNING FOR ERP A SURVIVAL GUIDE TO ROLLING OUT A NEW ERP SYSTEM TAKING THE STRESS OUT OF ERP ROLLOUT ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS ARE NOW USED BY MORE THAN NINE IN TEN ORGANISATIONS

More information

COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER

COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER For many B2B organizations, building a demand center is a no-brainer. Learn how to ensure you re successful by avoiding

More information

Integrating Your ERP and MES to Improve Operations

Integrating Your ERP and MES to Improve Operations GE Intelligent Platforms Integrating Your ERP and MES to Improve Operations Advanced enterprise integration applications enable companies to leverage real-time information exchange between the business

More information

Procurement made easy

Procurement made easy Procurement made easy Strategic Sourcing: Streamline your processes, upgrade your skills and save money. Transform your sourcing process from start to finish. An effective strategic sourcing strategy can

More information

10 Reasons why Visma is the best software supplier for your business

10 Reasons why Visma is the best software supplier for your business 10 Reasons why Visma is the best software supplier for your business 10 Reasons to choose Visma Even the best software or service available on the market, will not benefit your business unless it meets

More information

HOW TO MARKET A TECHNOLOGY BUSINESS.

HOW TO MARKET A TECHNOLOGY BUSINESS. HOW TO MARKET A TECHNOLOGY BUSINESS. An Incisive Edge publication CONTENTS. INTRODUCTION. HOW TO MARKET A TECHNOLOGY BUSINESS INTRODUCTION The UK Technology Sector According to KPMG, the UK technology

More information

Using People, Process and Technology to achieve a Successful CRM Implementation

Using People, Process and Technology to achieve a Successful CRM Implementation Using People, Process and Technology to achieve a Successful CRM Implementation Using People, Process and Technology to achieve a Successful CRM Implementation Our introduction of the "People, Process

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Anytime Adviser New Car Buying Coach

Anytime Adviser New Car Buying Coach Anytime Adviser New Car Buying Coach Welcome. This interactive guide offers you strategies for getting the best deal on a new car. Let's begin. Interested in a little guidance to negotiate your best deal

More information

Sage X3. Enterprise Business Management Solutions in the 21st Century: Key Buying Considerations

Sage X3. Enterprise Business Management Solutions in the 21st Century: Key Buying Considerations Sage X3 Enterprise Business Management Solutions in the 21st Century: Table of Contents 3 Legacy Systems are Good to a Point 3 On-Premise or Cloud: Which Option makes Sense 4 The Modern Business Management

More information

The new B2B buying cycle. Do you have the right tools for sales success? p 1

The new B2B buying cycle. Do you have the right tools for sales success? p 1 The new B2B buying cycle Do you have the right tools for sales success? p 1 Table of Contents 3 Introduction 4 The new B2B buyers what do they look like? 6 - The impact on sales and marketers? 7 - Marketing

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 9 Cloud HR What do a carve out from a global medical device maker, a fast-growing

More information

Hit the Ground Running Modernizing Your Sales New Hire Onboarding. January 28, 2015

Hit the Ground Running Modernizing Your Sales New Hire Onboarding. January 28, 2015 Hit the Ground Running Modernizing Your Sales New Hire Onboarding January 28, 2015 Your Presenter: Brian Lambert, PhD Oxygen Learning Consulting Practice Leader Training outsourcing and services Variety

More information

DIGITAL. and the Modern Insurer. Four keys to surviving technological change in the insurance industry

DIGITAL. and the Modern Insurer. Four keys to surviving technological change in the insurance industry DIGITAL and the Modern Insurer Four keys to surviving technological change in the insurance industry Table of contents Disruption is already happening The rising expectations of today s customer Smart

More information

Customer Experience - what s it all about?

Customer Experience - what s it all about? Customer Experience - what s it all about? The Capgemini Consulting guide Page 1 Page 2 Customer Experience is a concept that many people talk about but far fewer understand or know how to address. This

More information

Specialised logistics for the aerospace industry. We work your way

Specialised logistics for the aerospace industry. We work your way Specialised logistics for the aerospace industry We work your way Why choose On Log Air? On Log Air is not the biggest aerospace supply chain service provider in the world, but we think that could give

More information

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business sponsored by >> White paper What can CRM bring to your business? April 2011 A study of the benefits offered by CRM across all areas of the business Contents Executive summary p 3 The evolution of CRM p

More information

How Top Home Improvement Pros Boost their Bottom Line:

How Top Home Improvement Pros Boost their Bottom Line: How Top Home Improvement Pros Boost their Bottom Line: Manage and Track Your Leads to Win More Deals and Earn More Profit CONTENTS PART I: MISSING PUZZLE PIECES PART II: HOW TO NURTURE YOUR LEADS CONCLUSION

More information

Why don't CRMs work? and how can you buck the trend?! ConversationalCRM - 13 January 2014. WHY DON'T CRMS WORK? - ConversationalCRM

Why don't CRMs work? and how can you buck the trend?! ConversationalCRM - 13 January 2014. WHY DON'T CRMS WORK? - ConversationalCRM Why don't CRMs work? and how can you buck the trend? ConversationalCRM - 13 January 2014 1 Introduction It s a given that CRM is essential to any sales team these days yet very few seem to meet their expectations

More information

PLAN YOUR CAREER. Horizon Career Centre CONTENT

PLAN YOUR CAREER. Horizon Career Centre CONTENT Horizon Career Centre Here at the AASW Horizon Career Centre we want to encourage you to develop clarity around your purpose in social work. Plan Your Career was developed to help you articulate your values

More information

How to Use Your Retirement Funds to Finance Your Small Business with No Taxes or Penalties. How To Use Your Retirement Funds to Finance Your Business

How to Use Your Retirement Funds to Finance Your Small Business with No Taxes or Penalties. How To Use Your Retirement Funds to Finance Your Business How To Use Your Retirement Funds to Finance Your Business By Bill Seagraves, President January 25, 2009 TABLE OF CONTENTS Overview Succeed in Business and Retire Wealthy: It s All About Cash Flow The Rich

More information

Voice and Video over IP: Leveraging Network Convergence for Collaboration

Voice and Video over IP: Leveraging Network Convergence for Collaboration ISSUE PAPER Voice and Video over IP: Leveraging Network Convergence for Collaboration By Melanie Turek, Senior Vice President & Founding Partner Nemertes Research Executive Summary For several years, the

More information

ERP Implementation - The Traps

ERP Implementation - The Traps The PROJECT PERFECT White Paper Collection ERP Implementation - The Traps Neville Turbit Overview ERP implementations are littered with tales of lost millions and withdrawals after implementation. Many

More information

The Credit Policy Why it is so important to know your own processes

The Credit Policy Why it is so important to know your own processes The Credit Policy Why it is so important to know your own processes 14th November 2013 CZICM Symposium 1 The Credit Policy When was it written? When did you last challenge it? How often have you reviewed

More information

THE PRESSING ISSUE OF WORKING CAPITAL

THE PRESSING ISSUE OF WORKING CAPITAL THE PRESSING ISSUE OF WORKING CAPITAL Different strategies are needed By Professor Ralf Seifert and Daniel Seifert, Research Assistant, EPFL, Lausanne - December 2008 IMD Chemin de Bellerive 23 PO Box

More information

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM Improving production and operation systems with RFID Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM RFID: A proven technology changing the factory floor Today the most

More information

5 Ways to Simplify Your Human Capital Management System

5 Ways to Simplify Your Human Capital Management System 5 Ways to Simplify Your Human Capital Management System 1 Most business leaders will say that their employees are the company s most valuable asset, but are they handling them as such? Human capital management

More information

A Tale of Business Growing Pains:

A Tale of Business Growing Pains: A Tale of Business Growing Pains: 12 Signs You Need a Modern ERP Solution Sponsored by Sage North America Once upon a time... Your company had: Few customers and employees Not much data Few automation

More information

Effective Replenishment Parameters By Jon Schreibfeder

Effective Replenishment Parameters By Jon Schreibfeder WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY Effective Replenishment Parameters By Jon Schreibfeder >> Compliments of Microsoft Business Solutions Effective Replenishment Parameters By Jon Schreibfeder

More information

The Great Game of Business By Jack Stack

The Great Game of Business By Jack Stack The Great Game of Business By Jack Stack The Great Game is defined: The best, most efficient, most profitable way to operate a business is to give everybody in the company a voice in saying how the company

More information

Be Direct: Why A Direct-To- Consumer Online Channel Is Right For Your Business

Be Direct: Why A Direct-To- Consumer Online Channel Is Right For Your Business A Forrester Consulting Thought Leadership Paper Commissioned By Digital River May 2014 Be Direct: Why A Direct-To- Consumer Online Channel Is Right For Your Business 1 Table Of Contents Executive Summary...2

More information

SALES & MARKETING. Solution Guide for the Social Enterprise

SALES & MARKETING. Solution Guide for the Social Enterprise Solution Guide for the Social Enterprise SALES & MARKETING Real-world ideas for transforming your business through the use of enterprise social networking 2013 VMware, Inc. Web: socialcast.com Twitter:

More information

Streamlining the Order-to-Cash process

Streamlining the Order-to-Cash process Streamlining the Order-to-Cash process Realizing the potential of the Demand Driven Supply Chain through Order-to-Cash Optimization Introduction Consumer products companies face increasing challenges around

More information

What is an umbrella company?

What is an umbrella company? What is an umbrella company? An umbrella company gives you the joys of being independent, with the benefits of permanent employment. It s freedom with security! But not all umbrellas are the same. i An

More information

Taking Care of Your Company s Future: 3 Best Practices for Succession Planning

Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Copyright 2008 SuccessFactors, Inc. I. Introduction More successful businesses are embracing succession planning to deepen

More information

penguins penguins event apps: the current statistics

penguins penguins event apps: the current statistics penguins penguins event apps: the current statistics event apps: the current statistics In the information age, the roles played by technology and data have transformed industries of every kind. Not only

More information

Mobile Service Developing a mobile service strategy that serves you. White Paper

Mobile Service Developing a mobile service strategy that serves you. White Paper Mobile Service Developing a mobile service strategy that serves you White Paper Mobility for field services Delivering the right solution As field service organisations continue to evolve and reposition

More information

20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED.

20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. 20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. We are firm believers in putting the customer back in customer service. It can be easy for customer service departments to continue doing

More information

Best Practices: Customer Relationship Management By Ian Gordon

Best Practices: Customer Relationship Management By Ian Gordon I M P R O V I N G T H E P R A C T I C E O F M A N A G E M E NT Best Practices: Customer Relationship Management By Ian Gordon Reprint # 9B02TF08 IVEY MANAGEMENT SERVICES NOVEMBER/DECEMBER 2002 COPYRIGHT

More information

Achieving sales from your stand

Achieving sales from your stand 4/6 Achieving sales from your stand Secure leads and achieve exhibition success BEFORE THE EVENT Promote your attendance at the show early on to create excitement about your stand and attract visitors

More information

Lead Scoring: The Smarketer s Guide

Lead Scoring: The Smarketer s Guide Lead Scoring: The Smarketer s Guide I m sure your salespeople would agree that not all leads are created equal, and marketers should too. By working together, your two teams can coordinate for better profits,

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

Customer Experience (CE) Testing. Lucy Heenan and Mo Shannon

Customer Experience (CE) Testing. Lucy Heenan and Mo Shannon Customer Experience (CE) Testing Lucy Heenan and Mo Shannon AGENDA Introduction What is Customer Experience (CE) and why do I care? How is a CE constructed? CE Testing different from traditional testing?

More information

Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd

Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd Why you really do need to consider a Warehouse Management System? Times are changing and more often than not

More information