Innovative Travel Solutions

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Innovative Travel Solutions"

Transcription

1 Innovative Travel Solutions

2 Technology Continues to Drive Travel Travel companies are in a constant state of flux in a bid to cater to changing business requirements. Consequently, innovation is key for travel companies, whether it is for enhancing user experience, driving business performance or improving service delivery. In addition, technology trends such as consumerization of IT, mobility, analytics and social media are increasingly disrupting the travel business. Travelers are moving away from traditional modes of travel planning to digital channels. Delivering a superior online experience is thus imperative for customer retention and to capture a bigger slice of the market. While many travel companies offer an online portal, the limited degree of automation has failed to deliver cost benefits. Also, the growing penetration of smart devices into every area of human activity has made it imperative for travel companies to put in place a mobile platform to cater to the tech-savvy consumer. In addition, consumers post their experiences on social media in real time, impacting business. This underscores the need for travel companies to create a social presence with compelling content and engage with consumers in real time. To stay relevant in a highly competitive environment, travel players need to make quick, data driven decisions. Managing a deluge of data and data sources necessitates the use of sophisticated Business Intelligence (BI) tools to perform analytics and gain insights to drive intelligent decisions. With customers increasingly accessing digital content anytime, anywhere, providing the necessary support poses significant challenges to travel companies. Travel CIOs are grappling with not only comprehending and adopting new technologies but also with integrating them with enterprise application- all this while containing costs, increasing efficiencies and improving customer engagement. This is where we step in. Travel IT providers with an established track record like Sonata s can make a huge difference to CIOs wanting to innovate and stay ahead.

3 Sonata s Advanced IT Service and Travel Platform Sonata powers some of the largest players in the tour operator, corporate travel, online travel, rail and airline segments across the globe. It capitalizes on technologies such as Mobility, Analytics and Cloud to offer solutions in the ERP and Omni-Channel Commerce space and delivers benefits such as enhanced customer engagement, increased operational efficiency, and higher return on IT investments. Service Offerings Enhance Customer Engagement & Revenues Drive Operational Efficiencies Manage IT Costs Web Selling & E-Commerce Platforms Omni-Channel Platforms Mobility DAM & Content Management Merchandising Search CRM & Loyalty DAM & Content Management Merchandising Search Master Data Management Reservation & Fulfillment Yield & Revenue Management GDS & CRS Integration Content Aggregation & Distribution ERP, ADM, AMS Customer Analytics Business Analytics Payment, PCI DSS Compliance Contract Management & Supplier Extranets Workforce & HR Systems Financial Accounting Managed IT Services Remote & Onsite Infrastructure Management Cloud Migration & Deployment Travel SaaS Platforms Custom Engineering Managed Testing Most Innovative Partner of the Year 2012

4 Enhanced Customer Experience and Revenues With a broad range of competencies in customer facing technologies such as E-Commerce, Omni-Channel Commerce, Mobility and Analytics, we have created comprehensive solutions that significantly improve customer experience, customer acquisition and retention, and increased revenue. A unified view of travel offerings and customers across multiple channels, anytime anywhere access to content and services, and personalization leading to enhanced convenience and value are some of the benefits we consistently deliver to travel players. Winning the Digital Business Shift A leading European travel company chose to partner with Sonata to shift from retail and web-driven commerce to an Omni-Channel model. The booking-centric platform provided a single view of the customer across all channels. Enriched with superior package search and recommendation features the platform allows customers to search, book and buy from anywhere. BENEFITS: Enhanced order conversion and profitability. Drive Operational Efficiencies Travel continues to be an involved and efficiency led business with IT systems playing a critical role in day-to-day operations. Sonata s vast experience in working with complex global travel content, inventory and distribution management systems makes us a specialist partner of choice for travel companies. By integrating technologies such as Mobility and Analytics to improve yield management, perform sentiment analysis and enhance efficiencies, we help unlock the hidden value in your travel business. Enhancing Employee Productivity A growing Middle Eastern airline wanted to enable its ground staff and air crew with smart IT-enabled processes and chose Sonata as a one-stop service provider. A range of applications spanning biometricenabled uniform management systems, in-flight services, cargo MIS, HR systems and more, allowed the workforce to use and access multiple personnel and functional business processes efficiently. BENEFITS: Savings in time, costs and people resources, enabled sustained support for a fast growing operation. Managing IT Costs From comprehensive Managed IT Services to next generation cloud-based travel SaaS, Sonata offers a wide range of strategic approaches for maximizing ROI on your IT investments. Our global delivery model enables you to gain efficiencies of scope and scale across application development, maintenance, support and testing services. Our proven value as a partner is reflected by long standing relationships with some of the largest travel players across the US, Europe and Asia. Gaining Competitive IT Capability A European travel company chose Sonata as its service provider to achieve sustained competitiveness in an industry disrupted by IT. We supported the company through three technology platform changes and a major business integration. We provided managed ADM services spanning omni-channel commerce, search, analytics and mobile web were provided in sync with the company s overall business strategy. BENEFITS: Specialized IT expertise coupled with lower TCO allowed the client to strike the right balance between controlling operational costs and investing in mission critical capabilities to stay ahead of the technology curve. Overall performance is excellent. Flexibility to adapt to challenging situations has been very good. Recent events have resulted in changing project priorities at very short notice and the Sonata team has adapted to these requests very well. Leading European Travel Company

5 Solution Accelerators and Frameworks Sonata s portfolio of solution accelerators incorporate some of the best practices from our experience with the leaders in the business and significantly bring down the time-to-market and risk associated with your technology initiatives. Application Area Omni-Channel Ecommerce Systems for Tour Operators (Travel Plus Framework on Hybris) B2C Website Engineering with Travel 2.0 Features for Travel Companies Mobile Booking App Mobile Destination Guides Self-Booking Tool (SBT) for Corporate Travel Travel Web Analytics Sentiment Analysis using Big Data PCI DSS Functionalities Comprehensive platform-based multi-channel travel ecommerce Print, call center and social channels Single view of the customer Full-featured travel content management Easy multi-site rollouts Personalization Middle-ware for seamless connect to multiple GDSs and LCCs for flight, train, insurance and hotel Responsive design framework for compatibility with various mobile devices and tablets Advanced search Framework for re-engineering sites for increased look-to-book ratios Search engine optimization Google maps integration Multi-media site capability User generated content management Social media integration Rating system Performance and security testing Mobile app with booking features Search and book feature Integration with main booking engine Booking confirmation and cancellations Location-based recommendations Multi-platform and map integration Destination maps with location based guidance Custom photos and descriptions of destinations Audio and video uploads User comments and gallery additions Easy creation for any destination Fully integrated SBTs with booking services for flights, car rentals, hotels, insurance, rail and other related services Travel policy management Workflow management Traveler tools for better productivity and ease of use Integration with major back-end systems Google-analytics based travel KPI framework Sales, revenue, booking trend and site visitor analysis as KPIs Extendible to other platforms like Omniture Traveler sentiment analysis framework on Hadoop Multiple data sources structured and from social media Segregated +ve and ve sentiment perception about airline analysis Dashboard for pricing and fees, experience, service and logistics Secure payment engine in a vault Central processing engine encrypts and stores essential card info in secure environment Multiple payment gateway integration Built in MIS reports OWASP security guidelines Sonnet SECURE implementation security framework Web-services based integration to transaction sites PA DSS ready Highly configurable and customizable

6 Next Gen Travel SaaS - It s that easy! Sonata s recent addition of cloud based travel SaaS, Rezopia, offers a newer cutting edge dimension to the flexibility and economy required by travel companies across the entire operations cycle. A subsidiary of Sonata Software Ltd, Rezopia is a next generation cloud-based Travel Management Platform for travel providers. It is a complete end-to-end reservation, back-office, and packaging and distribution system enabling travel providers to increase revenues, reduce costs and better serve customers via the web, social networks, mobile devices and traditional call centers. Expanding Across Geographies A niche tour operator expanded its product line to Central America and South America. The company offers dream vacations to ancient and exotic destinations. Its stability and unbeatable value means that avid travelers are in expert hands to enjoy the vacation they deserve. BENEFITS: Rezopia s travel management platform enabled the client to scale revenues, reduce costs and improve customer satisfaction. The robust packaging engine made it possible for tour operators to sell dynamic packages, flexible itinerary packages, fixed departure date packages and escorted tours. Our customers demand flexibility and Rezopia empowers us to offer multiple choices. The system has enabled us to create multi-day and multi-product packages in no time. Rezopia was able to support all of our complex negotiated contracts and our worldwide package offerings. General Manager Niche Tour Operator Achieving Sales and Marketing Goals A destination specialist in the US has been promoting travel to a specific town for more than 25 years. The company needed a central management system that was flexible and could support both dynamic and predefined package experiences for its travelers through their consumer website and call center. With a new marketing website plan, the company also wanted to ensure that its new travel system integrates seamlessly with the new website. BENEFITS: With Rezopia s deep linking capabilities, this travel specialist was able to seamlessly interface its new marketing web site with the reservation site, and provide a one-stop shop for all its customers. The trial access to the software was definitely a big deal for us in evaluating whether Rezopia was a good match. We were able to upload our products and packages and do a complete end-to-end testing with minimal support. Founder Destination Specialist in the US

7 The CoE Model Sonata s customer-specific Centers of Excellence (CoE) model are designed to deliver excellent value through increased customer focus and collaboration, adoption of best practices and enhanced productivity. Our CoE for a leading Fortune 100 European travel company has helped nurture a decade long relationship owing to our deep commitment to delivering sustained value. Whether you are an existing travel leader innovating to stay ahead of the game or exploring a disruptive, new idea to change the game, Sonata s deep travel IT competencies provide the ideal platform for you to make a difference. Why Sonata Sonata Software is a global travel technology services company with deep domain expertise. We provide a comprehensive set of solutions and services and are the trusted partner of many marquee names in the travel business. We don t merely execute IT projects for our clients but help them to enable a strategic IT transformation. 10+ years of experience in travel domain 600+ domain experts Delivery excellence through customer-specific Centers of Excellence World leading customers across online travel tour operators, corporate travel and airline segments Focus on new technology-omni-channel Commerce, Mobile, Social, Cloud, BI & Analytics, Big Data, Search Comprehensive portfolio of IT services and travel SaaS platforms

8 ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want to make an impact on their businesses, with IT. NORTH AMERICA EUROPE ASIA ANZ in f t For more information write to us at: APS Trust Building, Bull Temple Road N. R. Colony, Bangalore , India T:

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Mastering Retail Systems of Engagement. Engage your customer like never before

Mastering Retail Systems of Engagement. Engage your customer like never before Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

GO DEEPER. Transform business with IT DEPTH MAKES A DIFFERENCE

GO DEEPER. Transform business with IT DEPTH MAKES A DIFFERENCE GO DEEPER Transform business with IT TECHNOLOGY SERVICES DEPTH MAKES A DIFFERENCE Today, it is leadership going deeper with IT that ensures impact on business. We, at Sonata, complement this by bringing

More information

REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT DEPTH MAKES A DIFFERENCE

REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT DEPTH MAKES A DIFFERENCE www.sonata-software.com DEPTH MAKES A DIFFERENCE REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT It is an understatement to say that Cloud is

More information

Enhance Enterprise Applications with Oracle EBS

Enhance Enterprise Applications with Oracle EBS Enhance Enterprise Applications with Oracle EBS The Backbone of a Business Enterprise applications play a critical role in businesses across industries in today s competitive world. Enterprise applications

More information

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT

More information

Explore Higher Levels of Customer Loyalty

Explore Higher Levels of Customer Loyalty Explore Higher Levels of Customer Loyalty TRANSIT Sonata s Travel Analytics Solution Product Engineering Enterprise IT Services Technology Infrastructure www.sonata-software.com DEPTH MAKES A DIFFERENCE

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

Enterprise Mobility Enablement. A strategic approach powered by business driven decisions, scalable delivery and efficient execution

Enterprise Mobility Enablement. A strategic approach powered by business driven decisions, scalable delivery and efficient execution Enterprise Mobility Enablement A strategic approach powered by business driven decisions, scalable delivery and efficient execution Approach Towards Engaging with Customers Enterprises today are experiencing

More information

Winning in a Competitive and Rapidly Changing Retail Environment

Winning in a Competitive and Rapidly Changing Retail Environment Winning in a Competitive and Rapidly Changing Retail Environment The Australian retail industry is undergoing a profound restructure driven by the influences of northern hemisphere retailers entering our

More information

for TRAVEL AGENCIES, TOUR OPERATORS AND TRAVEL MANAGEMENT COMPANIES

for TRAVEL AGENCIES, TOUR OPERATORS AND TRAVEL MANAGEMENT COMPANIES Online Booking Engine B2B DashBoard Mobile Apps BackOffice & CRM Hotel Extratnet Package Management B2C DashBoard NEXT GENERATION BOOKING ENGINE for TRAVEL AGENCIES, TOUR OPERATORS AND TRAVEL MANAGEMENT

More information

Jeff Edwards Head of Global Hotels Group June 2013

Jeff Edwards Head of Global Hotels Group June 2013 Jeff Edwards Head of Global s Group June 2013 Agenda Why? Industry context and business opportunity Distribution strategy and business proposition IT Competitive environment Our strategy Our product offering

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating

More information

Sonata s Product Quality Assurance Services

Sonata s Product Quality Assurance Services Sonata s Product Quality Assurance Services ISVs to Gain From Sonata s Product Quality Assurance Service Sonata s Product Quality Assurance Services, powered by our product lifecycle-based testing model,

More information

Next Generation Electric Utilities Gear up Using Cloud Based Services

Next Generation Electric Utilities Gear up Using Cloud Based Services A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,

More information

Oracle to Acquire MICROS

Oracle to Acquire MICROS Oracle to Acquire MICROS Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries June 23, 2014 Additional Information and Where to Find It > This document does not

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

Infor CloudSuite Business

Infor CloudSuite Business Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,

More information

Oracle Buys MICROS Systems Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries

Oracle Buys MICROS Systems Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries Oracle Buys MICROS Systems Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries September 8, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved.

More information

SOFTWARE, STRATEGIES, & SERVICES

SOFTWARE, STRATEGIES, & SERVICES SOFTWARE, STRATEGIES, & SERVICES for higher education SOLUTIONS OVERVIEW SINGULAR FOCUS For over four decades, Jenzabar has been dedicated to helping colleges and universities across the world thrive.

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

Empowering travel intermediaries, travel management companies, aggregators, distributors, online travel agencies and tour operators globally

Empowering travel intermediaries, travel management companies, aggregators, distributors, online travel agencies and tour operators globally www.quadlabs.com Empowering travel intermediaries, travel management companies, aggregators, distributors, online travel agencies and tour operators globally Quadlabs at a glance Pure play Travel Technology

More information

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers

More information

IMPROVE BACK-OFFICE PRODUCTIVITY AND WORKFLOW MANAGEMENT AUTOMATED WORKFLOW AND QUEUE DISTRIBUTION MANAGER

IMPROVE BACK-OFFICE PRODUCTIVITY AND WORKFLOW MANAGEMENT AUTOMATED WORKFLOW AND QUEUE DISTRIBUTION MANAGER IMPROVE BACK-OFFICE PRODUCTIVITY AND WORKFLOW MANAGEMENT AUTOMATED WORKFLOW AND QUEUE DISTRIBUTION MANAGER TOP CHALLENGES IN EFFECTIVE QUEUE MANAGEMENT COMPLEX BACK OFFICE OPERATIONS FLUCTUATIONS IN TRANSACTION

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX

Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX Power closed-loop digital commerce helping retailers sell online faster and more easily Online marketing and digital commerce

More information

Page 1. Transform the Retail Store with the Internet of Things

Page 1. Transform the Retail Store with the Internet of Things Page 1 Transform the Retail Store with the Internet of Things The Internet of Things is here today There s a new era dawning in the retail industry, and it s being driven by the Internet of Things. The

More information

Your relationships. Your information. Your CRM.

Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. In short, this means CRM without compromise. Your processes for identifying prospects, acquiring customers,

More information

LISTEN. ENGAGE. DELIGHT.

LISTEN. ENGAGE. DELIGHT. WWW.WIPRO.COM LISTEN. ENGAGE. DELIGHT. Embark on your Social Enterprise journey with Wipro DO BUSINESS BETTER The Increasing Impact of Social on the Enterprise In today s dynamic world, where people are

More information

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature

More information

The adoption of cloud-based computing solutions for business

The adoption of cloud-based computing solutions for business The adoption of cloud-based computing solutions for business across the globe is staggering. In fact, by 2014, the market is expected to represent an opportunity of close to $110 billion according to a

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

Amadeus Value-added Solutions. I need. to take my business higher. Talk to Amadeus

Amadeus Value-added Solutions. I need. to take my business higher. Talk to Amadeus Amadeus Value-added Solutions I need to take my business higher. Talk to Amadeus 2 Amadeus Value-added Solutions Need to get the most out of your Amadeus solution? Maximize your investment with additional

More information

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com E-Commerce SOLUTIONS In this report, MONEXgroup examines various types of online payment processing and E-Commerce Solutions. The tremendous transition towards online shopping stores in Canada has opened

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network.

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network. No Boundaries. Just GetThere. GetThere Travel and Collaboration Management Travel. Meet. Network. For more than a decade, GetThere has been used by a majority of the Fortune 200 and the BTN Corporate Travel

More information

Amadeus Cars Technology Solutions. Cars. Love cars. & love Amadeus

Amadeus Cars Technology Solutions. Cars. Love cars. & love Amadeus Amadeus Cars Technology Solutions Cars Love cars & love Amadeus Love cars, love Amadeus & seize new opportunities We re passionate about cars and we re passionate about you. Working together, we can build

More information

ACI SELF-SERVICE BANKING

ACI SELF-SERVICE BANKING DELIVERS CONTROL, CHOICE AND FLEXIBILITY PRODUCT FLYER ACI SELF-SERVICE BANKING SINGLE INTEGRATED PLATFORM FOR ONLINE, MOBILE AND VOICE EXTENSIBLE REAL-TIME CONSUMER AND BUSINESS TRANSACTIONS AND PAYMENTS

More information

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed The Agile Company In 2001 in the Wasatch mountains of Utah Agile manifesto was signed Manifesto for Agile Software Development Individuals and interactions over processes and tools Working software over

More information

The Case for Commercial Data The Time to Act is Now

The Case for Commercial Data The Time to Act is Now Today, we have access to a vast amount of customer data that can be used to power sales and marketing efforts. That may not be the case tomorrow. behind. Currently, regulations for customer data are looser

More information

TRAVEL MANAGEMENT SUITE

TRAVEL MANAGEMENT SUITE TRAVEL and HOSPITALITY TRAVEL MANAGEMENT SUITE The Solution for Winning Customers and Profits indracompany.com > > TRAVEL AND HOSPITALITY INDRA AND THE TRAVEL INDUSTRY IT strategic value Integration Our

More information

Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce

Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Enrico Manzi VP Business Development CEC EMEA Lisbon, November 4 th 2015 Agenda Our World Addressing the change

More information

Amanda, a working mom, spotted a summer skirt on the website of a top clothing brand and ordered it. When the skirt arrived it was the wrong color.

Amanda, a working mom, spotted a summer skirt on the website of a top clothing brand and ordered it. When the skirt arrived it was the wrong color. www.wipro.com DRIVING CUSTOMER INSIGHTS FOR RETAILERS IN THE DIGITAL ERA Venkataraman Ramanathan Senior Architect, Information Management, Wipro Analytics Amanda, a working mom, spotted a summer skirt

More information

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,

More information

Magento brochure DEVELOPER PLUS FRONT END DEVELOPER

Magento brochure DEVELOPER PLUS FRONT END DEVELOPER Magento brochure PLUS FRONT END KPMG Crimsonwing & ecommerce We re a global ecommerce solutions provider. We develop and implement fully integrated ecommerce solutions, primarily using Magento Enterprise.

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

Smart field sales excellence platform designed to expedite sales activities in the field

Smart field sales excellence platform designed to expedite sales activities in the field Smart field sales excellence platform designed to expedite sales activities in the field Successful companies need to be agile and responsive to their customer s needs. They ve replaced manual processes

More information

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach OrganizationMetrics is an up-and-coming integrated talent management solution provider. While the company may not have

More information

Datasheet. Infosys in the Wireless Mobility Space

Datasheet. Infosys in the Wireless Mobility Space Datasheet Infosys in the Wireless Mobility Space Mar 2009 Infosys end-to-end Wireless Capabilities Infosys Wireless footprint extends across entire ecosystem including wireless service providers, equipment

More information

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

BROCHURE. KenCloud TM Customer Relationship Management. Brochure- KenCloud TM CRM. Swash Convergence Technologies Limited

BROCHURE. KenCloud TM Customer Relationship Management. Brochure- KenCloud TM CRM. Swash Convergence Technologies Limited BROCHURE KenCloud TM Customer Relationship Management Swash Convergence Technologies Limited 1 KenCloud CRM (Customer Relationship Management) SIMPLE SOLUTION, GREATER EXPERIENCE Overview The lifeblood

More information

ADVANTAGE YOU. Be more. Do more. With Infosys and Microsoft on your side!

ADVANTAGE YOU. Be more. Do more. With Infosys and Microsoft on your side! ADVANTAGE YOU Be more. Do more. With Infosys and Microsoft on your side! Today s digital-led, rapidly evolving business scenarios pose unique challenges for enterprises across industries. While we hear

More information

Maxxton introduces Newyse ERP: a new Hospitality Management solution for Vacation Rentals, Tourism and Holiday organizations

Maxxton introduces Newyse ERP: a new Hospitality Management solution for Vacation Rentals, Tourism and Holiday organizations Maxxton introduces Newyse ERP: a new Hospitality Management solution for Vacation Rentals, Tourism and Holiday organizations Maxxton is the leading company in Enterprise Resource Planning Solutions for

More information

Business Partner Starter Kit. Wireless Solutions for Your e-business Customers with IBM Pervasive Computing Software

Business Partner Starter Kit. Wireless Solutions for Your e-business Customers with IBM Pervasive Computing Software Business Partner Starter Kit Wireless Solutions for Your e-business Customers with IBM Pervasive Computing Software Picture a day when a billion people will interact with a million e-businesses via a trillion

More information

Business Intelligence Solutions for Gaming and Hospitality

Business Intelligence Solutions for Gaming and Hospitality Business Intelligence Solutions for Gaming and Hospitality Prepared by: Mario Perkins Qualex Consulting Services, Inc. Suzanne Fiero SAS Objective Summary 2 Objective Summary The rise in popularity and

More information

InforCloudSuite Industrial

InforCloudSuite Industrial InforCloudSuite Industrial Industry Suite Handbook Overview What if... You could quickly and easily take steps to embrace speed and agility, while reducing IT upgrade and maintenance costs within your

More information

RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL

RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL WWW.WIPRO.COM RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL Gaurav Sai Mittal Table of Contents 03 Introduction 04 Creating an Omni-Channel Experience Functional Building Blocks 05

More information

THE CHANGING RETAIL WORLD The rise and challenges of omnichannel retailing

THE CHANGING RETAIL WORLD The rise and challenges of omnichannel retailing THE CHANGING RETAIL WORLD The rise and challenges of omnichannel retailing WHITEPAPER 2015 CitiXsys. All Rights Reserved. Page: 1 PREFACE The world is constantly evolving and so are the habits of people

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

White Paper. An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective

White Paper. An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective White Paper An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective

More information

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information

Become digital savvy because your customers are

Become digital savvy because your customers are Become digital savvy because your customers are IN THIS GUIDE 04 Making the most of our digital world 06 Digital Solutions 08 10 14 A perfect Combination 02 A digital strategy to reclaim your customers

More information

The Customer Experience:

The Customer Experience: The Customer Experience: The Holy Grail of Competitive Advantage. 1 A great customer experience has emerged as the holy grail of competitive advantage. Providing a great customer experience has emerged

More information

Cross-Sell Ancillary Services Add to the flight, a car, insurance and a night

Cross-Sell Ancillary Services Add to the flight, a car, insurance and a night Cross-Sell Ancillary Services Add to the flight, a car, insurance and a night Amadeus Cross-Sell Ancillary Services is quite simply about making the planning and booking of a journey easier for your customers.

More information

Running your business does not have to be complicated

Running your business does not have to be complicated Sage X3 for Retail Sage for Retail Adopt a faster, simpler, more flexible business and retail management solution with full CRM and HRM capabilities all rolled into one. With Sage X3, you are choosing

More information

BEYOND LIMITATIONS CONNECTING POSSIBILITIES

BEYOND LIMITATIONS CONNECTING POSSIBILITIES BEYOND LIMITATIONS CONNECTING POSSIBILITIES Huawei Enterprise BYOD Solution CONNECTING BUSINESS OPPORTUNITIES IN Trend 470 million 1.2 billion 35% In 2011, intelligent mobile terminals surpassed PCs in

More information

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE Business Solutions through Software ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE 1 Executive Summary: Today, mobility is considered to be one of the most disruptive technology innovation faced

More information

Grow with our omni-channel payment processing technologies and merchant services.

Grow with our omni-channel payment processing technologies and merchant services. Grow with our omni-channel payment processing technologies and merchant services. Get ready for growth Payment processing solutions ecommerce mcommerce In-app payments Virtual terminal Card present EMV

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

RetailSuite. The world s leading retail banking solution.

RetailSuite. The world s leading retail banking solution. The world s leading retail banking solution. We are set up now such that our sales agents have the capability and the discretion, within controllable limits, to set the terms and conditions of our products

More information

Cloud CRM. Scalable solutions for enterprise deployment

Cloud CRM. Scalable solutions for enterprise deployment Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated

More information

Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation

Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation 2012 R3 Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for midsize and larger organisations that helps people

More information

OMNICHANNEL SALES REVOLUTION

OMNICHANNEL SALES REVOLUTION OMNICHANNEL SALES REVOLUTION Commerce as a service proposition Delivering Transformation. Together. 2 OMNICHANNEL SALES REVOLUTION Customers behaviour is changing BECAUSE THEY ARE CHANGING HOW TO MAKE

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions Finance and Accounting outsourcing e-commerce solutions Financial Solutions Supporting the future of e-commerce: success strategies for the trading world of tomorrow SOLUTIONS FOR YOUR INDUSTRY arvato

More information

Re-platforming Your ecommerce Site

Re-platforming Your ecommerce Site Whitepaper Re-platforming Your ecommerce Site The Why and How of Transitioning to the Mozu Limitless Commerce Platform This whitepaper discusses the business imperatives for merchants to consider when

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

ERP Response to E-Business Challenges. Peoplesoft Case

ERP Response to E-Business Challenges. Peoplesoft Case 50 ERP Response to E-Business Challenges. Peoplesoft Case Senior lect. Doina FOTACHE, PhD., Senior lect. Luminita FÎNARU, PhD. Department of Informatics, Al. I Cuza University, Iasi ERP is becoming the

More information

Foreword. info@sonata-software.com. www.sonata-software.com

Foreword. info@sonata-software.com. www.sonata-software.com Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift

More information

Delivering Customer Delight... One Field Agent at a Time!

Delivering Customer Delight... One Field Agent at a Time! Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise

More information

PRODUCT ENGINEERING ENTERPRIsE IT TEChNOlOGy INfRasTRUCTURE

PRODUCT ENGINEERING ENTERPRIsE IT TEChNOlOGy INfRasTRUCTURE Over three decades, Sonata has transformed itself from the IT business division of a chemicals company to a global services partner of choice for leaders across the software Product and Enterprise IT Services

More information

SAP Cloud for Customer Expert Session

SAP Cloud for Customer Expert Session SAP Cloud for Customer Expert Session It s time to engage your customers like never before! Joeri Seghers (Expertum) Steve Debruyne (Expertum) Wim Verschoore (SAP) Expertum History Founded in April 2006

More information

Feature Guide Elastic Path Subscriptions. 1.800.942.5282 (toll-free within North America) +1.604.408.8078 (outside North America) www.elasticpath.

Feature Guide Elastic Path Subscriptions. 1.800.942.5282 (toll-free within North America) +1.604.408.8078 (outside North America) www.elasticpath. Feature Guide Elastic Path Subscriptions 1.800.942.5282 (toll-free within North America) +1.604.408.8078 (outside North America) www.elasticpath.com The industry s most complete subscription and billing

More information

BROCHURE. KenCloud TM Point of Sale. Brochure- KenCloud TM POS. Swash Convergence Technologies Limited

BROCHURE. KenCloud TM Point of Sale. Brochure- KenCloud TM POS. Swash Convergence Technologies Limited BROCHURE KenCloud TM Point of Sale Swash Convergence Technologies Limited 1 KenCloud TM POS (Point of Sale) Now give your Customers a wonderful Shopping Experience Overview An effective point of sale for

More information

Moving Beyond the Basics: Key Considerations for Successful Adoption of a Mobile Platform

Moving Beyond the Basics: Key Considerations for Successful Adoption of a Mobile Platform By Jorge García, TEC Research Analyst Executive Brief Technology Evaluation Centers Why a Corporate Mobile Approach? Organizations worldwide have come to rely on mobile devices, such as smartphones, tablets,

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

Wrap and Renew Digital SOA Catalog Offerings

Wrap and Renew Digital SOA Catalog Offerings Wrap and Renew Digital SOA Catalog Offerings Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet of Things (IoT),

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES Intro According to a recent market study on be the main driver of total retail sales Embracing mobility the state of the retail sector that

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information