Voice Feature Guide. Technical Support (24/7/365) - (334)

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1 Voice Feature Guide OPS Voice Features Guide Revision: April, 2015 Technical Support (24/7/365) - (334)

2 NECESSARY EQUIPMENT AND SOFTWARE Equipment: Residential: Plain Old Telephone (POTS) o Cordless phone Business: VOIP Phone Devices Voice Over Internet Protocol (VOIP): OPS Fiber Optics uses MetaSwitch to bring you clear telephone solutions. For more information on OPS Smart Home Support, call (334)

3 OPS Voice Features Caller ID Displays a caller s telephone number and name. Call Waiting Allows you to place your existing call on hold and answers a waiting call. Caller ID with Call Waiting Displays an incoming caller s telephone number while you are on another call Three-Way Calling Allows you to set up a three-way conversation that includes your phone and two other numbers. Call Trace Traces the number of the last call received Call Return Determines the last number that called you and dials the number when you press *69 Voice Mail with Notification Allows callers to leave you a message and you are notified with a stutter dial tone. If your phone supports it, you may receive a Visual Message Waiting Indicator with a constant or flashing light displayed on the phone. Additional Voice Features Call Forwarding Always Forwards all subscribers incoming calls to an alternative number without ringing the subscriber phone first. To enable, dial *72, then enter the number you want to forward to and then press #. To disable, dial *73 Call Forwarding No Answer Forwards calls from the subscriber s line to an alternative number only if they are not answered on the subscriber s line. To enable, dial *90, then enter the number you want to forward to and then press #. To disable, dial *90 Call Forward Selective This service allows subscribers to select a list of calling numbers whose calls will automatically be forwarded. All calls from numbers on this list are forwarded on a single alternative forwarding number. To access this service, dial *63 or *83 Call Forwarding Busy This service forwards incoming calls to an alternative number only when the subscriber s line is busy. To enable, dial *90, then enter the number you want to forward to and then press #. 2

4 To disable, dial *91 Automatic Callback - This service allows the subscriber to automatically redial the last outgoing call. To automatically callback the last outgoing call, press *66 To cancel all outstanding callback attempts, press *8 Anonymous Call Rejection - This service automatically rejects all calls for which the caller has withheld the calling number. This may be because the caller's line is configured never to send the calling number, or because the caller has dialed an access code to block the number before making the call. ACR does not reject calls for which the calling number is unavailable because it has not been provided by the network (for example on overseas calls). To enable, dial *77 To disable, dial *87 Speed Dial 8 - This service, also known as speed dialing, allows one-digit codes to be used as shortcuts for selected phone numbers. The subscriber enters the code and this is interpreted as if he or she had dialed the phone number to which the code maps. Speed Calling codes have a one-digit range. The defaults are 2-9. To use speed calling, dial the speed calling code and then either dial # or wait four seconds. To configure one-digit speed dialing, press *74. Enter the one-digit speed calling code (2-9), followed immediately by the number to which the code maps and #. A confirm tone is played, then after a second of silence, either the reorder tone or dial tone is player. To remove a speed calling code that you no longer need, you can either delete it using CommPortal, or use the handset to map it to a new phone number. DND - Do Not Disturb - This service allows the subscriber to block his or her line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls. To enable DND, dial *78 To disable DND, dial *79 Remote Access Call Forwarding - Customer must be subscribed to Remote Access Call Forward. This is the process to enable/disable this feature. Dial (334) (Follow instructions) 3

5 Enter home/business phone number and press # Enter PIN code (default 1425) and press # Enter *72 then 10 digit number that you desire to forward to and press # to enable call forward Two quick beep beeps will be heard and that indicates the number has been forwarded. To disable repeat steps 1, 2 and 3 and then enter *73# at step 4. If you need immediate technical assistance, please call us at

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