Change Management Conference Transformational Change: Powering Peak Performance through Strategy, Structure and Culture

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1 The 2013 Change Management Conference Transformational Change: Powering Peak Performance through Strategy, Structure and Culture June 26, 2013 Pre-Conference Seminar June 27 28, 2013 Conference Measure and Maximize Change ROI Build Ownership and Accountability with Business Partners - Create Truthful, Change-Ready Environments -Assess the Change Readiness of Organizations and Teams Presented with assistance from

2 Pre-Conference Seminar Wednesday June 26, 2013 Your Brain on Change registration and continental breakfast 8 9 am seminar 9 am 5 pm Why is Change So Hard: A Neuroscience Perspective a 9 am noon Understanding the latest brain research and applying core insights from neuroscience can generate big improvements in human performance, leader development and driving change. In this interactive session, we will explore the intersection of neuroscience and leadership NeuroLeadership. This is not simply a science lecture, consider it a learning lab to take current neuroscience findings and use it to change the way you work with change. During this session, you will: Examine the brain s limitations through your own experiences Discover the social nature of the brain and its impact on performance Learn how to better manage your own and other s workplace triggers By learning about your brain s primary functions and needs, you will be better equipped to work with it rather than against it. The payoff: enhanced decision-making, less stress, more creativity, higher engagement, improved performance, increased motivation, better collaboration. This seminar will be led by Paul McGinniss, Director of Training and Delivery for the NeuroLeadership Group and 2012 NLG Trainer of the Year. Paul brings more than 25 years of corporate experience to this work. networking luncheon noon 1 pm b 1 5 pm Change the Way You Think About Meetings Transforming meetings from time-wasting to time-valued and from energysapping to energy-producing requires a different approach to how we design, lead, and participate in meetings. Meetings are the crucible where organizational change takes place. It is the experience of these meetings that determines whether people leave with apathy or genuine commitment. In this session we will challenge long standing assumptions about meeting ownership and participation and apply the principles of change management and insights from neuroscience to: Transform meetings into productive work experiences Create shared ownership and accountability for business results Decrease levels of resistance and increase participation and engagement This seminar will be led by Dick Axelrod, author of the award-winning Terms of Engagement: New Ways of Leading and Changing Organizations. He brings more than thirty five years of consulting and teaching experience to this work. Kimberly Gallagher Johnson, Director Organizational Effectiveness Allstate Insurance Company

3 Thursday, June 27, 2013 registration and continental breakfast 7:30 8:30 am introduction and welcome 8:30 9 am Dick Axelrod, Conference Chairperson Author, Terms of Engagement: Changing the Way Organizations Change Molly Breazeale, Program Director, The Conference Board a 9 9:40 am Executing Change: Achieving Lasting Business Results For four decades, Daryl Conner has worked with many of the most successful organizations in the world, including Fortune 500 companies, government agencies, and nonprofit institutions, to help them achieve the full intent of their most urgent and critically important initiatives. In his opening keynote, Mr. Conner will share with the audience what is different today about large-scale transformational change. He will share the major differences in the field of change execution, the evolving role of leaders, and the expectations of change practitioners. Keynote Speaker Daryl Conner, Chairman, Conner Partners and Author of Managing at the Speed of Change and Leading at the Edge of Chaos, is one of only a handful of thought leaders whose writings have successfully stood the test of time. b 10 10:50 am Balancing Strategy and Execution to Maximize Change ROI This panel of business executives will discuss how they have driven complex transformations in change-averse environments. Their stories reveal how they consciously tended to the balance needed between strategy and execution. Leaders will talk about their experiences with all different types of transformations and how they approach The Change Trifecta : Change quality: How do you make sure that your transformation is broad and deep enough? What are the right techniques? Organizational agility: How do you ensure the right environment for change and commitment to continuous improvement? Change maturity: How do you deliver greater impact and realize richer ROI? By delving into real-life scenarios, panel members will share concrete examples of quality, maturity and agility working together for success. Moderator Antonia Cusumano, Principal, Advisory, People and Change, PwC Panelists Pat Wadors, Vice President of HR, LinkedIn Sherri Kawell, Managing Director, United Airlines Thomas Jasinski, Vice President of HR - Global Head of Organization Design and Change Management, MetLife Call Customer Service at

4 c 10:50 11:40 am When Paradox Meets Promise session sponsor As the nation s 5th largest banking group, PNC weathered the financial storm of 2008 better than most. But while conservative banking practices kept them on solid ground, it also pointed to the need to become a more marketing driven company to ensure future growth. The paradox of being risk-averse versus market savvy challenged the leadership to reevaluate their business and carefully evolve their culture. This session will highlight the real promise cultural transformation can bring to organizations willing to shape the future, by creating it AS ONE. It will also explore four specific areas of change that are helping transform PNC into a truly marketing lead organization. Jeff Windahl, Senior Vice President Brand Management & Administration The PNC Financial Services Group William Faust, Partner and Chief Strategy Officer, Ologie networking luncheon noon 1 pm d 1 1:50 pm Truth Telling as a Catalyst for Change session sponsor Why is it so hard to tell each other the truth and act on it? This question hit close to home for PulteGroup as they navigated the economic and financial conditions of the hard-hit housing market. They took a step back and looked at their performance to identify areas needed to build a stronger, more disciplined organization that would thrive in any market. The leadership team embraced truth-telling as a core driver and fundamentally shifted their performance trajectory faster than their peers in the last 18 months. In this highly interactive session you ll discover the need for a safe haven for difficult conversations to occur and 9 truth statements that can be applied to any organization. Jim Ellinghausen, Executive Vice President, Human Resources, PulteGroup, Inc. Jim Haudan, Chief Executive Officer, Root Inc. concurrent session e1 2:10 3 pm Changing the Conversation about Executive Commitment Everyone talks about building leadership commitment and breaking down the silos of leadership that occur in large organizations. If you really want to change the outcome at the senior leader level, you have to change the conversation. This session will help you better understand the mindsets, structures and conversations needed to bring about genuine, lasting leadership commitment. Stephen Maye, Senior Consultant and Methodology Architect, Conner Partners

5 concurrent session e2 2:10 3 pm The Grass Isn t Greener Many people are curious about the differences in implementing change in the private and public sectors. This session will focus on defining executive and senior level roles and responsibilities in leading change at an enterprise level from both points of view, including a nod toward leading change in countries outside the USA. By attending this session, you ll benefit from a checklist of practical suggestions from an experienced executive. Erin Soto, Assistant Professor of Behavioral Science, USAID, National Defense University concurrent session f1 3:10 4 pm Simulations: Using Technology to Drive Change and Process Improvement What big stage production would consider opening without a dress rehearsal to finalize preparations and work out any last minute issues? A good business simulation does just that for the grand opening of a major enterprise wide systems deployment or a healthcare process that can save lives. Discover the power of technology to create real-life situations that save lives and change behaviors before its Showtime. Mary E. Holtschneider, RN-BC, BSN, MPA, NREMT-P, VA Medical Center, Durham, NC Anne Dixon, Senior Organization Effectiveness Leader, Corporate Initiatives, Raytheon Michael Frakes APRN, CCNS, CFRN, CCRN, EMTP, Director, Education and Performance Improvement, Boston MedFlight concurrent session f2 3:10 4 pm Advancing Up the Change Measurement Maturity Curve session sponsor Although the tools to help organizations manage change have matured through the years, the tools to help measure progress on a change journey have lagged behind. Most change programs have tools in place to measure progress in performing critical tasks and in meeting objectives along the project lifecycle. Far fewer organizations have the means to measure the value produced by the change program or their own internal change agility. This interactive session will enable participants to understand, and share stories about, the stages of maturity in change measurement capabilities. We will also discuss how the field of analytics is revolutionizing the field of measurement. Change measurement isn t easy, but you will be pleased to learn that you are already measuring change to some degree. Paul O Keeffe, Senior Principal, Organization Change Practice Accenture Talent & Organization g 4 5 pm That s A Wrap: Peer-to-Peer Learning Debrief the day in this interactive session, designed to: Offer fresh insights and new perspectives Translate ideas into action plans Expand your netwzork Dick Axelrod, Author, Terms of Engagement: Changing the Way Organizations Change Conference KeyNotes Registration includes this summary of conference highlights and a post-conference interactive webcast

6 networking reception 5 6 pm Friday, June 28, 2013 registration and continental breakfast 7:30 8:30 am h 8:30 8:45 am Opening Activity: A Focused Conversation Dick Axelrod, Conference Chairperson Author, Terms of Engagement: Changing the Way Organizations Change Molly Breazeale, Program Director, The Conference Board i 8:45 9:45 am Change Executives Speak Out: How do you Make Change Management a Reality Within your Organization? This panel of change executives will speak out on: Maturity How does an organization apply change management to deliver results at an enterprise level? There are a lot of ways to be right, so what methods and approaches have worked? How do you measure progress? Capability Who really needs to have change management skills? What does it look like to drive business results through change management practices? What kinds of things do we see and hear when this is being done well? Ownership Whose change is it anyway? How do you build ownership and accountability among business partners? How do you know if you have been successful? Many terms are used today to describe change management efforts and the individuals who lead them. This session promises to focus on real, relevant techniques and years of experience as change management practitioners and leaders. Moderator Nancy DeViney, Vice President, Organizational Change Management, IBM Panelists Kinthi Sturtevant, Vice President, Strategy and Innovation, Organizational Change Management Center of Excellence, IBM Neil Wilson, Manager of Change Leadership Consulting, Chevron Corporation Adam Orlan, Senior Director, Organizational Change Management Capital One Financial Corporation Paul Joyce, Director, Change Management, Advisory People and Change, PwC Lauren Chesley, Director, Change Execution, Verizon Communications, Inc. j 10 10:45 am Your Questions Answered Our panel of Change Executives will take questions from the audience and facilitate best practice sharing and knowledge exchange on critical topics of interest. Presentations Available online in advance of the conference

7 k 10:45 11:30 am Change Management: The Art of It What is the best change methodology? How do we effectively make the business case? How do we gain the buy-in and support needed? The answer is one client at a time. Compare and contrast your experience with what works to keep it simple and get it done? Learn where the art starts to simplify and clarify the needs of individuals, teams and the organization. Create a shared experience and future that everyone owns. Brenda Brinson, Change Management Leader for 20+years at organizations including Whirlpool, AllState and currently USAA l 11:30 12 noon That s A Wrap: Peer-to-Peer Learning Debrief the day in this interactive session, designed to: Translate ideas and information into action plans Build peer-to-peer relationships Offer fresh insights and new perspectives Dick Axelrod, Conference Chairperson Author, Terms of Engagement: Changing the Way Organizations Change Call Customer Service at

8 Registration Information Online Phone :30 am to 5:30 pm ET Monday through Friday The 2013 Change Management Conference Transformational Change: Powering Peak Performance through Strategy, Structure and Culture Conference ( ) June 27-28, 2013 Associates $2,295 Non-Associates $2,595 Pre-Conference Seminar (B ) June 26, 2013 Associates $1,015 Non-Associates $1,115 Hotel Accommodations Fees do not include hotel accommodations. For discounted reservations, contact the hotel directly no later than the cut-off date and mention The Conference Board Change Management Conference. 541 Lexington Avenue New York, NY Tel: WHOTELS Hotel reservations cut-off date: Tuesday, June 4, 2013 Cancellation Policy Full refund until three weeks before the meeting. $500 administration fee up to two weeks before the meeting. No refund after two weeks before the meeting. Confirmed registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. Team Discounts per person For a team of three or more registering from the same company at the same time, take $300 off each person s registration. One discount per registration. Multiple discounts may not be combined. Printed on New Leaf Insight (FSC ), which is made with 100 percent recycled fiber and 100 percent post-consumer waste, processed chlorine free, and designated Ancient Forest Friendly TM. Printed and bound by Sheridan Communications Inc., Alpha, NJ, an FSC -certified printer. No films or film-processing chemicals were used in the printing. The Conference Board and the torch logo are registered trademarks of The Conference Board, Inc. Program subject to change. April 2013

9 The 2013 Change Management Conference Transformational Change: Powering Peak Performance through Strategy, Structure and Culture June 26, 2013, Pre-Conference Seminar June 27-28, 2013, Conference The Conference Board 845 Third Avenue, New York, NY Promotion Code