The Change Management of Team Building: DEVELOPING EFFECTIVE CROSS-FUNCTIONAL TEAMS

Transcription

1 The Change Management of Team Building: DEVELOPING EFFECTIVE CROSS-FUNCTIONAL TEAMS Presented by: Cynthia Aylsworth Presented by: Chief Information Officer, Cummings & Lockwood LLC Presented by: August 21, 2003

2 We must all hang together, or assuredly we shall all hang separately. Benjamin Franklin, at the signing of the Declaration of Independence I say to you all, once again - in the light of Lord Voldemort s return, we are only as strong as we are united, as weak as we are divided. Lord Voldemort s gift for spreading discord and enmity is very great. We can fight it only by showing an equally strong bond of friendship and trust. Professor Albus Dumbledore, Hogwarts School of Witchcraft and Wizardry

3 TEAMWORK ROLE MODELS Lawyers? Knowledge = Power Knowledge = Success A team is a whole lot of people doing what I tell them to do Administrative Leaders and Department Heads? More likely to find it here Silos of information and islands of protected knowledge are still pervasive

4 THE LOGIC OF TEAMWORK Food Chain Humans operating in groups Two Heads are Better than One Collaborative skills, Complementary skills Purpose of a Team: Accomplish tasks that no individuals can accomplish on their own

5 TYPES OF TEAMS Dictated by Purpose or Goal Sports Team Project Team Management Team Administrative Department Team

6 FORMING A TEAM Qualities of Good Team Members: Trust Honesty Respect Eager to learn Ability to grasp the big picture

7 FORMING A TEAM Some Characters can Kill a Team: The Jockey The Secret Keeper The Underminer The Cowboy / The Lone Ranger Runs with Scissors

8 FORMING A TEAM Invest in Great People Elevate the potential of your team Weak Links Water seeks its own level Train them or trade them

9 TEAM LEADER Oxymoron? Leaders beget followers Potential for loss of team accountability Catalyst to Push the Team to its Potential

10 TEAM LEADER Qualities of a Team Leader Be a good team member Establish trust Lead by credible example Coach, Mentor, Train Communicate Set an enthusiastic tone Take responsibility Fix problems not blame

11 PUTTING IT TOGETHER From Cross-purpose to Cross-functional What s in it for me? Create something in it for them Personal growth opportunities Flaunt your victories Start Small and Start Slowly Respect the Adult Learning Cycle

12 C&L TEAMWORK IN ACTION Grass Roots Effort Senior Staff IT Department Other Administrative Departments Projects Can Get Bumpy Enthusiasm is Infectious

13 SUGGESTED READING AND VIEWING WEB SITE: BOOKS: The 17 Indisputable Laws of Teamwork, John C. Maxwell Managing Transitions: Making the Most of Change, William Bridges MOVIES: Apollo 13 Remember the Titans Vertical Limit

14 QUESTIONS?

15 Contact Information Cynthia Aylsworth Chief Information Officer Cummings & Lockwood LLC Four Stamford Plaza Stamford, CT Phone Fax