Hello :) introducing Shiree Hart Knowledge Director allfields All rights reserved.

Transcription

1 Hello :) introducing Shiree Hart Knowledge Director allfields All rights reserved.

2 What is Change Management? Preparing for the Change Change Management Plans Communication Plans Resistance Management Plans Managing the Change Face to face contact Updates Intranet Updates Reinforcing the Change BAU Plans

3 Change Leadership Who is a Change Leader? What do Change Leaders do? Why do you need a Change Leader? 2015 ALGIM Information Management/Records Symposium, Palmerston North

4 Real world comparison Cows Leader Cows Middle Cows Naughty End Cows

5 Our Leader Cows

6 Change New Milking Shed

7 Who do you pick Lead the change Leader Cows Middle Cows Naughty End Cows

8 Change New ECMS

9 Who do you pick? Lead the change Senior Leaders Middle Managers New Graduates

10 Who do you pick? Lead the change Senior Leaders

11 Who do you pick? Lead the change Middle Staff

12 Who do you pick? Lead the change New Graduates

13 Enter Our Change Leader Cow

14 So who is your Change Leader? Use your Organisation Leaders for top down support Use your Middle Managers as your go to business advisors for Preparation and system feedback Use your new workforce as your enthusiastic voices Your change leader is none of these roles, they are an independent voice for change and that is their SOLE responsibility

15 Our Technology Change Leaders Are first to the gate like our leader cows! Know the solutions, really well Independent of the solution, no political agenda, no ties to the vendor, no ties to certain teams in the organisation Uses Change as a way to educate.

16 No resistance means no change If you do not hear or see enough resistance, you are in fact not effecting enough change

17 So what does a change leader really do? They get involved really early to influence any system design or configuration options. They become absolute experts in the system, a different expert to the vendor, we are talking user side expert They are the middle person between the business and the project team, and often the project team and the vendor

18 Where does a change leader sit? Project Sponsor Project Manager Change Leader System Owner

19 The Project Manager The Change Leader Develop Monitor a progress process to State Focus Emphasize the on objective project delivering tasks, of the Assign address Update against resources Project variances plan to progress to meet in tasks the activities project project and outcomes timetables deadlines implementation and due plan dates Frame and articulate a compelling Stay involved, and personally credible case and for Recognize successes change visibly. frequently, Focus Reiterate on resistant the need sources for decisive and Repeatedly Discuss especially the in communicatethe change public vision forums. accurately Successfully action; make assess influence speed the degree a top and of change Remain every persuade key vision persistent, others meeting, person, to consistent, in become every oneon-one always and allocation optimistic and in leaders groups. decision, in of support Use the Recognising resistance. priority. success. and resource advocates and symbols, Engage Build necessary business advocacy metaphors stakeholders review, change. coalitions ( failure performance and in is stories the not execution needed review, to convey to effect of even option ). the the in informal vision. change. project. Set specific discussions challenging stretch goals.

20 What if you have no change leader? Project Managers actually cannot do everything something will be lost System or vendor issues will outweigh Organisation engagement Your project team is exposed to and will need to deal with resistance, this takes them away from what they do best.

21 Take away from today Do invest in the people side of the technology. A Change Leader will steer the herd through a successful Change Management Programme.

22 Thanks:) farewell from Shiree Hart Knowledge Director allfields All rights reserved.