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1 EUROPEAN COMMISSION Directorate-General Information Society Communications Services Implementation/Committees Brussels, 4 December 2002 DG INFSO/A2 COCOM02-10 final COMMUNICATIONS COMMITTEE Working Document Subject: Final 2001 report on performance in the supply of leased lines pursuant to Directive 92/44/EC This is a Committee working document which does not necessarily reflect the official position of the Commission. No inferences should be drawn from this document as to the precise form or content of future measures to be submitted by the Commission. The Commission accepts no responsibility or liability whatsoever with regard to any information or data referred to in this document. Rue de la Loi 200, B-1049 Bruxelles/Wetstraat 200, B-1049 Brussel - Belgium - Office: BU33 6/15. Telephone: direct line (+32-2) , switchboard Fax:

2 EUROPEAN COMMISSION Directorate-General Information Society Communications Services Implementation/Committees Brussels, 4 December 2002 REPORT ON PERFORMANCE IN THE SUPPLY OF LEASED LINES IN 2001 pursuant to Council Directive 92/44/EEC on the application of ONP to Leased Lines

3 TABLE OF CONTENTS Availability of data...2 Methodological issues...2 Delivery Periods...4 Repair Times...6 Service Availability...7 LIST OF TABLES Table 1: Delivery Periods for Ordinary Quality Voice Bandwidth Analogue Leased Lines. 8 Table 2: Delivery Periods for Special Quality Voice Bandwidth Analogue Leased Lines... 9 Table 3: Delivery Periods for 64 Kbit/s Digital Leased Lines Table 4: Delivery Periods for 2 Mbit/s Digital Unstructured Leased Lines Table 5: Delivery Periods for 2 Mbit/s Digital Structured Leased Lines Table 6: Delivery Periods for 34 Mbit/s Digital Unstructured Leased Lines Table 7: Delivery Periods for 34 Mbit/s Digital Structured Leased Lines Table 8: Delivery Periods for 140 Mbit/s Digital Unstructured Leased Lines Table 9: Delivery Periods for 140 Mbit/s Digital Structured Leased Lines Table 10: Delivery Periods for 155 Mbit/s Digital Leased Lines Table 11: Repair Times for Ordinary Quality Voice Bandwidth Analogue Leased Lines.. 21 Table 12: Repair Times for Special Quality Voice Bandwidth Analogue Leased Lines Table 13: Repair Times for 64 Kbit/s Digital Leased Lines Table 14: Repair Times for 2 Mbit/s Digital Unstructured Leased Lines Table 15: Repair Times for 2 Mbit/s Digital Structured Leased Lines Table 16: Repair Times for 34 Mbit/s Digital Unstructured Leased Lines Table 17: Repair Times for 34 Mbit/s Digital Structured Leased Lines Table 18: Repair Times for 140 Mbit/s Digital Unstructured Leased Lines Table 19: Repair Times for 140 Mbit/s Digital Structured Leased Lines Table 20: Repair Times for 155 Mbit/s Digital Leased Lines Table 21: Service Availability for Ordinary and Special Quality Voice Bandwidth Analogue leased Lines Table 22: Service Availability for 64 Kbit/s Digital Leased Lines Table 23: Service Availability for 2 Mbit/s Digital Leased Lines Table 24: Service Availability for 34 Mbit/s Digital Leased Lines Table 25: Service Availability for 140 Mbit/s Digital Leased Lines Table 26: Service Availability for 155 Mbit/s Digital Structured Leased Lines Rue de la Loi 200, B-1049 Bruxelles/Wetstraat 200, B-1049 Brussel - Belgium - Office: BU33 6/15. Telephone: direct line (+32-2) , switchboard Fax:

4 2001 ANNUAL REPORT ON PERFORMANCE IN THE SUPPLY OF LEASED LINES This report has been prepared on the basis of the national reports sent to the Commission in accordance with Article 11(2) of Directive 92/44/EEC on the application of open network provision to leased lines, as amended by Directive 97/51/EC and by Decision 98/80/EC, hereinafter referred to as the Directive. This report covers the calendar year 2001 and shows the delivery periods, repair times and service availability for each country for the minimum set of leased lines and for higher bandwidth lines, as defined in Annex II and Annex III to the Directive and subsequent modifications. Availability of Data The Commission received information from all Member States in accordance with the legal requirement under the Directive, although one Member State transmitted the data very late and well after the first draft of the Report had been presented to the Communications Committee. Statistical data have also been submitted from Norway. As a result of the methodological guidelines discussed between the Commission services and national authorities last year, and the comments on methodology following the 2000 report and in preparation for the current Report, some care appears to have been taken to gather the data in a form that allows comparison across the EU. Following the initiative taken on the occasion of the Report for the year 2000 to include supply conditions for high speed leased lines as identified in Annex III of the Directive, there has not been a significant increase in the amount of data made available for these lines this year. In part as a reflection of the fact that operators do not offer all categories of leased line, there was very little data provided for 140 Mbit/ lines. Nevertheless, as last year, only a minority of Member States has indicated clearly if the absence of data represents a lack of available measurement or whether the service is simply not provided. In one case a Member State has reported no data for high-speed lines for the reason that the previously designated operator no longer has SMP for the market in high capacity lines. Methodological Issues In the document requesting information for the present report, the Commission stated clearly its request that NRAs provide specific clarification as to the methodology adopted in measuring supply conditions, either to indicate that each statistic corresponds to the standard definitions or to specify where this was not the case and to explain the methodology used. Such information can be used to improve the transparency of the Report and explain (where 2

5 necessary, in the form of footnotes to charts or tables) any methodological differences. Despite this request, two Member States did not provide the clarifications or explanations requested, for example in relation to the date from which the period of measuring delivery time starts (see below), and some others provided only partial indications on these methodological issues. On the other hand, a number of Member States explained clearly the methodological approach for each type of data. Some methodological problems arise due to the differing manner in which operators record data, and the following developments are worth mentioning: 1. As a significant improvement from last year, it should be noted that nearly all Member States now appear to be in a position to report delivery times on the basis stipulated in the Directive, namely the period in calendar days in which 95% of lines have been put through to the customers. However, there are clear indications that at least one Member State is still providing an average or mean figure for delivery periods, which makes comparison with other Member States almost impossible. 2. The refinement of measuring techniques has also shown up other areas where differences in approach can lead to unfair comparisons, for example in relation to the starting date of measurement and the inclusion of orders requiring the construction of infrastructure. In some cases it would appear that orders requiring infrastructure build are not included in the total number of orders to be counted. This is not in conformity with the Directive and casts other Member States, whose SMP operators rigorously include all orders in their calculation, in an unfavourable light. 3. Despite the detailed explanations provided in the course of preparations for the 2000 and 2001 Report, a number of delegations are still unable to provide separate measurements for each category of leased line, particularly in regard to structured and unstructured bandwidth, which limits the comparability of data reported by Member States. While a number of Member States have indicated this limitation in their reporting, two Member States have provided identical data for several categories without specifying whether the data is an aggregate of these different categories. 4. Finally, it should be recalled that data reported on higher speed lines are based on a smaller statistical base than those referring to lines in the minimum set. The validity of the analysis carried out in the following is subject to the above-mentioned methodological limitations. In view of this situation, the German authorities felt that it was not appropriate to publish the Report. They noted that not all Member States were using use the same methodology in the 3

6 collection of data and they criticised the manner in which the data was presented. For example, they pointed to the fact that the data was not presented in a standard manner, given that the annual performance for some Member States was broken down into six-monthly periods. The German authorities stated that while they understood the motivation of those Member States, this was contrary to the requirement to refer to similar data and to apply uniform criteria in reporting data. Delivery Periods As stated above, the typical delivery period is defined in Article 4 of the Directive as the period, counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to the customers. For the first time, the data should be comparable across the EU, as no Member State has indicated that the stipulated method of measurement has not been used. Nevertheless, while the Portuguese authorities confirmed that the data transmitted correspond to the indicators provided by the Directive, the figures for Portugal do not appear to conform with the methodology requested by the Commission, as average figures appear to have been provided for delivery times. On the subject of delivery times in general, and partly in response to the first draft of this report, certain NRAs or operators themselves drew the Commission s attention to significant improvements in performance towards the end of 2001 that were not necessarily reflected in the figures for the full year (Ireland), or to specific problems with the availability of equipment (Germany). In the Netherlands, the authorities provided figures broken down for the first and second semesters, because of the improvements that have been noted in delivery times in the second half of Austria pointed out that customer requested changes could not always be excluded with the result that delivery times reported for a number of categories of lines are longer than the shortest possible time. As regards the delivery of ordinary or special quality voice bandwidth leased lines, the longest delivery times have been recorded in Ireland, where the situation has actually deteriorated since last year for ordinary quality lines. The NRA has drawn attention to a once-off effort to clear up a backlog of overdue orders that were then recorded in the delivery figures for There have been significant improvements in the Netherlands and Austria, but together with Spain and Germany these countries still have among the longest delivery periods for national lines. In relation to 64 Kbit/s lines, Germany had the longest period for delivery, 90 days, while in Austria it was 82 and in Denmark it was 54. In Ireland, while there have been considerable improvements, the period was still 51 days. There were longer delays for intra-community 4

7 lines in Spain and Ireland (69 days in both cases) as well as Finland. On the other hand, one UK operator had a typical delivery period of 16 days, while it was 21 days in France, and the French authorities have stated that a new regime of 14 days for delivery was introduced in 2001 but is not yet reflected in the figures. As regards 2 Mbit/s lines, delivery times were very long for unstructured lines in Germany (168 days), compared to the relatively short periods reported in Luxembourg and Greece. For structured lines, apart from Germany, delivery times were also very long in the Netherlands (for national lines 104 days) and the UK (from BT 99 days), while times have improved considerably in Ireland (58 days). The comparison of delivery times reported in this and other categories does raise however the question of the recorded time where, despite the clarifications made by the Commission in its methodology document (ONPCOM01-34rev1), there is still doubt as to whether the delivery period is measured from the same starting point. For the higher capacity leased lines, as stated above, some Member States were still not in a position to report on the various categories included in the draft Report already last year. As regards 34 Mbit/s lines, there were still strong differences between those operators whose data was reported. It takes nearly eight months for delivery of 95% of such lines in Germany, and while there was considerable improvement from last year in Austria, it took up to seven months for delivery of structured or unstructured lines there. France and the UK (BT) have improved their performance considerably. Very little data was reported for 140 Mbit/s lines, in fact no more data than for the 2000 Report, and it appears in a number of cases that operators are not providing this service. However, it was not made clear in a number of the reports furnished by NRAs as to why no data were provided. While the same question arises regarding 155 Mbit/s lines more data were reported by NRAs, which tend to show that delivery times have actually deteriorated generally for these lines. In Germany, it can take up to seven and a half months for delivery, while it can take over four months in Ireland and three and a half months in Denmark. Greece reports relatively rapid delivery times. While the picture with regard to very high-speed lines remains unclear, there have been some improvements in delivery times in the EU across the basket of lines reported on. Nevertheless, serious delays remain in Germany, Ireland, Austria and the Netherlands, while other Member States report problems with certain specific types of lines. 5

8 Repair Times The typical repair time is defined in Article 4 of the Directive as the period counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users. As last year, very high repair times are reported for voice bandwidth leased lines in Sweden, Germany, Finland and the UK (Kingston), with a notable deterioration in Ireland. There was also a radical deterioration in Norway compared to last year s data, but this is linked to the fact that the NRA has now reported repair times in calendar hours as required, and not working hours as was previously the case. The above cases compare poorly with the fact that repair times are at or below 6 hours in a number of other Member States. For 64 Kbit/s lines there appears to be greater conformity in repair times between Member States, but the situation is still very poor in Sweden (26 hours) compared to an average of around four hours in many other countries. Germany remains the highest of the other Member States, although there has been a notable continued improvement since last year, with typical repair time now down to under ten hours. For 2 Mbit/s lines, and while still by far the longest, there have been improvements in repair times in Sweden (from 66 hours to 25 hours). There has been little improvement in Germany, (16 and 13 hours for standard unstructured and structured lines respectively). Alongside them, Ireland has the next longest repair times (up to 10 hours 40 minutes for certain quality classes of 2 Mbit/s lines). A number of other Member States have repair times of between four and six hours. Again however, the inability of certain Member States to distinguish between structured and unstructured lines makes comparison somewhat difficult. For the higher bandwidth lines, again there was very little data reported for 140 Mbit/s lines, but in the 34 Mbit/s category repair times ranged from 2 hours in Portugal to nearly 20 hours in Ireland. For the two countries where data specific to intra-community lines was reported, it is noteworthy that repair times were significantly faster in this highly competitive segment than for national lines in other countries. There are still considerable differences in repair times across the EU, and this has a significant impact on the quality of service to EU business. The data provided is also significant in relation to the situation facing operators with regard to repair times and service conditions applying to alternative operators availing themselves of wholesale leased lines offerings. 6

9 Service Availability This indicator, expressed in terms of the mean long-term recorded unavailability ratio, completes the overview of the performance in the supply of leased lines. With three exceptions, NRAs were in a position to report on this data, at least with regard to the mandatory leased lines in the minimum list established by the Directive, and this allows for a greater understanding and comparison of the situation in the Member States. Those Member States which have not done so are urged to put in place the mechanisms required for these data to be collected, in order to complete the picture in the Member States. The unavailability ratio recorded in this measurement provides an accurate picture of the quality of service in terms of continuous or uninterrupted provision of that service. The highest rates of failure appear to be in Ireland, Germany and Norway, while the lowest rates recorded are in Luxembourg and Austria. Compared to last year, only Ireland has passed the 0.1% unavailability ratio (for voice bandwidth lines and for 2 Mbit/s lines), and there have been improvements in a number of Member States. This Report is also available on the Commission website: 7

10 Table 1: Delivery Periods for Ordinary Quality Voice Bandwidth Analogue Leased Lines ORDINARY QUALITY VOICE BANDWIDTH TYPICAL DELIVERY ALL 1 TYPICAL DELIVERY NATIONAL 2 TYPICAL DELIVERY INTRA-COMM. 3 TARGET DELIVERY 4 BELGIUM 17,7 (a) DENMARK 44 GERMANY 79 (b) GREECE SPAIN FRANCE IRELAND (c) ITALY 24,4 Jan. -June July-Dec THE NETHERLANDS Jan. -June July-Dec AUSTRIA (a) PORTUGAL FINLAND 15 7 SWEDEN (d) UK KINGSTON 25,39 NORWAY (a) (a) No distinction between types of voice bandwidth. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) These delivery times are long due to a once off project to clear up a backlog of pending orders many of which had been on order books for long periods and which required substantial work to be completed (d) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to the customers, as referred to in Article 4 of Directive 92/44/EEC. The delivery period as defined above, but for national leased lines only, where data are available. The delivery period as defined above, but for intra-community leased lines only, where data are available. The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 8

11 Table 2: Delivery Periods for Special Quality Voice Bandwidth Analogue Leased Lines SPECIAL QUALITY VOICE BANDWIDTH ALL 5 NATIONAL 6 INTRA-COMM. 7 TARGET DELIVERY 8 BELGIUM 17,7 (a) DENMARK 42 GERMANY 65 (b) GREECE SPAIN 58 FRANCE IRELAND (c) ITALY 24,4 Jan. -June July-Dec THE Jan. -June NETHERLANDS July-Dec AUSTRIA (a) PORTUGAL FINLAND 19 9 SWEDEN (d) UK KINGSTON 25,39 NORWAY (a) No distinction between types of voice bandwidth (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) These delivery times are long due to a once off project to clear up a backlog of pending orders many of which had been on order books for long periods and which required substantial work to be completed (d) There is no customer demand for special quality voice bandwidth circuits The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. The delivery period as defined above, but for national leased lines only, where data are available. The delivery period as defined above, but for intra-community leased lines only, where data are available. The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 9

12 140 Delivery Periods for Ordinary Quality Voice Bandwidth Analogue Leased Lines (calendar days) B DK D EL E F IRL L (1) L (2) NL (1) NL (2) A P FIN S UK Kingst. N I ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN 2001 Delivery Periods for Special Quality Voice Bandwidth Analogue Leased Lines (calendar days) B DK D EL E F IRL L (1) L (2) NL (1) NL (2) A P FIN S UK Kingst. N I ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN

13 Table 3: Delivery Periods for 64 Kbit/s Digital Leased Lines 64 KBIT/S DIGITAL TYPICAL DELIVERY ALL 9 TYPICAL DELIVERY NATIONAL 10 TYPICAL DELIVERY INTRA-COMM. 11 TARGET DELIVERY 12 BELGIUM 21,1 (a) DENMARK GERMANY 90 (b) GREECE SPAIN FRANCE (c) IRELAND ITALY 24,4 30 Jan. -June July-Dec THE NETHERLANDS Jan. -June July-Dec AUSTRIA PORTUGAL FINLAND SWEDEN (d) UK KINGSTON 16,18 NORWAY (e) (a) The figure refers to 64 and 128 Kbit/s lines. (b) NRA indicates that, according to Deutsche Telekom, the figures for 2001 are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) From 1/07/2001 operator offers a delivery period of 14 days. (d) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time. (e) Operator does not differentiate between intra-community leased lines and lines delivered to third countries. 9 The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put though to customers, as referred to in Article 4 of Directive 92/44/EEC. 10 The delivery period as defined above, but for national leased lines only, where data are available. 11 The delivery period as defined above, but for intra-community leased lines only, where data are available. 12 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 11

14 Table 4: Delivery Periods for 2 Mbit/s Digital Unstructured Leased Lines BELGIUM 2 MBIT/S DIGITAL UNSTRUCTURED ALL 13 20,9 (a) TYPICAL DELIVERY PERIOD (DAYS) NATIONAL 14 INTRA-COMM. 15 TARGET DELIVERY 16 DENMARK GERMANY 168 (b) GREECE SPAIN FRANCE (a) (c) IRELAND ITALY 36,5 40 Jan. -June July-Dec THE Jan. -June NETHERLANDS July-Dec AUSTRIA (a) PORTUGAL FINLAND SWEDEN (d) UK KINGSTON 35,38 NORWAY (a) (e) (a) The figure refers to structured and unstructured lines. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) From 1/07/2001 operator offers a delivery period of 25 days. (d) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time. (e) Operator does not differentiate between intra-community leased lines and lines delivered to third countries. 13 The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 14 The delivery period as defined above, but for national leased lines only, where data are available. 15 The delivery period as defined above, but for intra-community leased lines only, where data are available. 16 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 12

15 Table 5: Delivery Periods for 2 Mbit/s Digital Structured Leased Lines 2 MBIT/S DIGITAL STRUCTURED ALL 17 NATIONAL 18 INTRA-COMM. 19 TARGET DELIVERY 20 BELGIUM 20,9 (a) DENMARK n.a. GERMANY 181 (b) GREECE (c) SPAIN FRANCE (a) (d) IRELAND ITALY 36,5 40 THE NETHERLANDS Jan. -June July-Dec AUSTRIA (a) PORTUGAL FINLAND SWEDEN (e) UK KINGSTON (e) 40 NORWAY (a) (a) The figure refers to structured and unstructured lines. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) No orders. (d) From 1/07/2001 operator offers a delivery period of 25 days. (e) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time. (e) Statistical base too small. 17 The period (in days), counted from the date when the used has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 18 The delivery period as defined above, but for national leased lines only, where data are available. 19 The delivery period as defined above, but for intra-community leased lines only, where data are available. 20 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 13

16 Delivery Periods for 64KBit/s Digital Leased Lines (calendar days) B DK D EL E F IRL L (1) L (2) NL (1) NL (2) A P FIN S UK Kingst. N I ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN 2001 Delivery Periods for 2 Mbit/s Digital Unstructured Leased Lines (calendar days) B DK D EL* E F IRL L (1) L (2) NL (1) NL (2) A P FIN S UK Kingst. N I ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN

17 Delivery Periods for 2 Mbit/s Digital Structured Leased Lines (calendar days) B DK D EL E F IRL L NL (1) ALL IN 2001 NL (2) A P FIN NATIONAL IN 2001 S UK Kingst. N INTRA-COMM. IN 2001 I 15

18 Table 6: Delivery Periods for 34 Mbit/s Digital Unstructured Leased Lines 34 MBIT/S DIGITAL UNSTRUCTURED ALL 21 NATIONAL 22 INTRA-COMM. 23 TARGET DELIVERY 24 BELGIUM 35,8 (a) DENMARK 113 GERMANY 237 (a) (b) GREECE SPAIN FRANCE 49 (a) IRELAND ITALY 61, THE NETHERLANDS AUSTRIA (a) PORTUGAL FINLAND SWEDEN (c) 55 UK KINGSTON (d) NORWAY (e) (a) The figure refers to structured and unstructured lines. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) Service not provided. (d) Statistical base too small. (e) Telenor does not differentiate between intra-community leased lines and lines delivered to third countries. 21 The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 22 The delivery period as defined above, but for national leased lines only, where data are available. 23 The delivery period as defined above, but for intra-community leased lines only, where data are available. 24 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 16

19 Table 7: Delivery Periods for 34 Mbit/s Digital Structured Leased Lines 34 MBIT/S DIGITAL STRUCTURED ALL 25 NATIONAL 26 INTRA-COMM. 27 TARGET DELIVERY 28 BELGIUM 35,8 (a) DENMARK n.a. GERMANY 237 (a) (b) GREECE SPAIN FRANCE 49 (a) IRELAND ITALY 61,3 35 THE NETHERLANDS AUSTRIA (a) PORTUGAL FINLAND 59 SWEDEN (c) 87 UK KINGSTON NORWAY (a) The figure refers to structured and unstructured lines. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time. 25 The period (in days), counted from the date when the used has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 26 The delivery period as defined above, but for national leased lines only, where data are available. 27 The delivery period as defined above, but for intra-community leased lines only, where data are available. 28 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 17

20 Table 8: Delivery Periods for 140 Mbit/s Digital Unstructured Leased Lines 140 MBIT/S DIGITAL UNSTRUCTURED ALL 29 NATIONAL 30 INTRA-COMM. 31 TARGET DELIVERY 32 BELGIUM 40,6 (a) DENMARK GERMANY No offer GREECE SPAIN FRANCE IRELAND ITALY 61,3 45 THE NETHERLANDS AUSTRIA No offer PORTUGAL FINLAND 59 SWEDEN UK KINGSTON NORWAY (a) The figure refers to structured 140 Mbit/s lines, unstructured 140 Mbit/s lines and 155 Mbit/s lines. 29 The period (in days), counted from the date when the user has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 30 The delivery period as defined above, but for national leased lines only, where data are available. 31 The delivery period as defined above, but for intra-community leased lines only, where data are available. 32 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 18

21 Table 9: Delivery Periods for 140 Mbit/s Digital Structured Leased Lines 140 MBIT/S DIGITAL STRUCTURED ALL 33 NATIONAL 34 INTRA-COMM. 35 TARGET DELIVERY 36 BELGIUM 40,6 (a) DENMARK GERMANY No offer GREECE SPAIN FRANCE IRELAND ITALY 61,3 45 THE NETHERLANDS AUSTRIA No offer PORTUGAL FINLAND 59 SWEDEN (b) 72 UK KINGSTON NORWAY (a) The figure refers to structured 140 Mbit/s lines, unstructured 140 Mbit/s lines and 155 Mbit/s lines. (b) Delivery time is normally decided by the customer and does not necessarily coincide with the shortest possible delivery time. 33 The period (in days), counted from the date when the used has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 34 The delivery period as defined above, but for national leased lines only, where data are available. 35 The delivery period as defined above, but for intra-community leased lines only, where data are available. 36 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 19

22 Table 10: Delivery Periods for 155 Mbit/s Digital Leased Lines 155 MBIT/S DIGITAL STRUCTURED ALL 37 NATIONAL 38 INTRA-COMM. 39 TARGET DELIVERY 40 BELGIUM 40,6 (a) DENMARK 107 Not offered GERMANY 231 (b) GREECE SPAIN FRANCE 61 IRELAND ITALY 61,3 45 THE NETHERLANDS AUSTRIA (c) PORTUGAL FINLAND SWEDEN 346 UK KINGSTON NORWAY (a) The figure refers to structured 140 Mbit/s lines, unstructured 140 Mbit/s lines and 155 Mbit/s lines. (b) NRA indicates that, according to Deutsche Telekom, 2001 figures are exceptional because of an exceptional high number of network roll-out activities (construction of infrastructure), which caused delays due to problems with component supply. (c) Statistical base too small. 37 The period (in days), counted from the date when the used has made a firm request for a leased line, in which 95% of all leased lines of the same type applied for during the monitoring period have been put through to customers, as referred to in Article 4 of Directive 92/44/EEC. 38 The delivery period as defined above, but for national leased lines only, where data are available. 39 The delivery period as defined above, but for intra-community leased lines only, where data are available. 40 The target delivery period, which may be a proposed or advertised delivery period, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical delivery period. 20

23 Table 11: Repair Times for Ordinary Quality Voice Bandwidth Analogue Leased Lines ORDINARY QUALITY VOICE BANDWIDTH MAINTENANCE QUALITY CLASS 41 ALL 42 NATIONAL 43 INTRA-COMM. 44 TARGET REPAIR TIME (HOURS) 45 BELGIUM 5:18:00 DENMARK 10:00:00 GERMANY Standard 21:51:00 Express 5:56:00 GREECE 7:00:00 7:00:00 SPAIN 5:39:00 6:00:00 FRANCE 3:54:00 IRELAND (a) Standard 10:49:00 11:08:00 6:23:00 Rapid 9:13:00 9:14:00 Master 12:58:00 12:58:00 ITALY 1:57:00 3:42:00 Jan.-June :00:00 5:00:00 July-Dec :00:00 5:00:00 THE NETHERLANDS M1040 3:30:00 AUSTRIA (a) 3:17:00 PORTUGAL 2:39:00 2:39:00 4:26:00 FINLAND 18:00:00 17:46:00 SWEDEN 52:00:00 5:19:00 UK KINGSTON 23:24:00 NORWAY (b) 23:18:00 (a) The figure refers to all analogue lines (b).the figure refers to the average repair times of all types of line 41 The class or quality of maintenance, where different levels of maintenance are offered. 42 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 43 The period as defined above, but for national leased lines only, where data are available. 44 The period as defined above, but for intra-community leased lines only, where data are available. 45 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 21

24 Table 12: Repair Times for Special Quality Voice Bandwidth Analogue Leased Lines SPECIAL QUALITY VOICE BANDWIDTH MAINTENANCE QUALITY CLASS 46 ALL 47 NATIONAL 48 INTRA-COMM. 49 TARGET REPAIR TIME (HOURS) 50 BELGIUM 5:02:00 8 DENMARK 7:00:00 GERMANY Standard 19:35:00 Express 9:52:00 GREECE 7:00:00 6:00:00 SPAIN 6:19:00 4:14:00 FRANCE IRELAND (a) Standard 10:49:00 11:08:00 9:11:00 Rapid 9:13:00 9:14:00 Master 12:58:00 12:58:00 ITALY 1:57:00 3:42:00 Jan.-June 2001 July-Dec THE NETHERLANDS M1020/25 3:54:00 AUSTRIA (a) 3:17:00 PORTUGAL 2:43:00 2:43:00 3:28:00 FINLAND 15:24:00 17:46:00 2:12:00 SWEDEN UK KINGSTON 23:24:00 NORWAY (b) 23:18:00 (a) (a) The figure refers to all analogue lines (b) The figure refers to the average repair times of all types of line 46 The class or quality of maintenance, where different levels of maintenance are offered. 47 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 48 The period as defined above, but for national leased lines only, where data are available. 49 The period as defined above, but for intra-community leased lines only, where data are available. 50 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 22

25 Repair Times for Ordinary Quality Voice Bandwidth Analogue Leased Lines (clock hours) 30:00:00 52:00** 24:00:00 18:00:00 12:00:00 6:00:00 0:00:00 B DK D St. D Ex. EL E F IRL St IRL Rp IRL Ms L (1) L (2) NL A P FIN S UK Kingst. N I ** Value not to scale ALL IN 2001 NATIONAL IN :00:00* INTRA-COMM. IN 2001 Repair Times for Special Quality Voice Bandwidth Analogue Leased Lines (clock hours) 24:00:00 18:00:00 12:00:00 6:00:00 0:00:00 B DK D St. D Ex. EL E F IRL St IRL Rp IRL Ms LUX NL A P FIN S UK King. N I ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN

26 Table 13: Repair Times for 64 Kbit/s Digital Leased Lines 64 KBIT/S DIGITAL MAINTENANCE QUALITY CLASS 51 ALL 52 BELGIUM 4:06 NATIONAL 53 DENMARK 6:00 GERMANY Standard Express 9:41 7:46 TYPICAL REPAIR TIME (HOURS) INTRA-COMM. 54 GREECE 4:00 3:00:00 SPAIN 3:15 5:43:00 FRANCE 2:53 IRELAND Standard Rapid Master 4:50 4:45 7:05:00 4:43 4:43 4:50:00 4:24 4:24 ITALY 1:34 3:42:00 Jan.-June :00 4:00 2:00:00 July-Dec :00 4:00 THE NETHERLANDS 2:18 AUSTRIA 4:55 PORTUGAL 2:42 2:42 2:51:00 FINLAND SWEDEN 26:00 4:43 UK KINGSTON 3:35 NORWAY (a) 23:18 Standard 7:33:00 5:35:00 8:02:00 Full 3:01:00 2:50:00 3:44:00 TARGET REPAIR TIME (HOURS) 55 (a) The figure refers to the average repair times of all types of line 51 The class or quality of maintenance, where different levels of maintenance are offered. 52 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 53 The period as defined above, but for national leased lines only, where data are available. 54 The period as defined above, but for intra-community leased lines only, where data are available. 55 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 24

27 Table 14: Repair Times for 2 Mbit/s Digital Unstructured Leased Lines 2 MBIT/S DIGITAL UNSTRUCTURED MAINTENANCE QUALITY CLASS 56 ALL 57 NATIONAL 58 TYPICAL REPAIR TIME (HOURS) INTRA-COMM. 59 TARGET REPAIR TIME (HOURS) 60 BELGIUM 4:25:00 DENMARK 7:00:00 GERMANY Standard 16:03:00 Express 8:05:00 GREECE 4:00:00 3:00:00 SPAIN 4:44:00 6:13:00 FRANCE (a) 3:54:00 IRELAND (a) Standard 10:43:00 10:49:00 9:49:00 Rapid 8:52:00 8:42:00 11:22:00 Master 10:31:00 10:32:00 ITALY 1:41:00 2:48:00 Jan.-June :00:00 4:00:00 July-Dec :00:00 4:00:00 6:00:00 THE NETHERLANDS 3:42:00 AUSTRIA (a) 5:12:00 PORTUGAL 2:36:00 2:36:00 2:48:00 FINLAND 2:07:00 2:01:00 2:44:00 SWEDEN 25:00:00 6:46:00 UK KINGSTON 4:10:00 NORWAY (b) 23:18 (a) The figure refers to structured and unstructured lines. (b) The figure refers to the average repair times of all types of line. 56 The class or quality of maintenance, where different levels of maintenance are offered. 57 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 58 The period as defined above, but for national leased lines only, where data are available. 59 The period as defined above, but for intra-community leased lines only, where data are available. 60 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 25

28 Table 15: Repair Times for 2 Mbit/s Digital Structured Leased Lines 2 MBIT/S DIGITAL STRUCTURED MAINTENANCE QUALITY CLASS 61 ALL 62 NATIONAL 63 INTRA-COMM. 64 TARGET REPAIR TIME (HOURS) 65 BELGIUM 4:45 DENMARK GERMANY GREECE n.a. Standard 13:38:00 Express 7:35:00 SPAIN 5:26:00 6:13:00 FRANCE (a) 3:54:00 IRELAND (a) Standard 10:43:00 10:49:00 9:49:00 Rapid 8:52:00 8:42:00 11:22:00 Master 10:31:00 10:32:00 ITALY 1:41:00 2:48:00 THE NETHERLANDS 2:30:00 AUSTRIA (a) 5:12 PORTUGAL 2:30 2:29:00 2:27:00 FINLAND SWEDEN 25:00 4:46:00 UK KINGSTON 5 NORWAY (b) 23:18:00 (a) The figure refers to structured and unstructured lines. (b) The figure refers to the average repair times of all types of line. 61 The class or quality of maintenance, where different levels of maintenance are offered. 62 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 63 The period as defined above, but for national leased lines only, where data are available. 64 The period as defined above, but for intra-community leased lines only, where data are available. 65 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculated a statistically valid typical repair time. 26

29 Repair Times for 64Kbit/s Digital Leased Lines (clock hours) 24:00:00 *26:00 18:00:00 12:00:00 6:00:00 0:00:00 B DK D St D Ex EL E F IRL St IRL Rp IRL Ms L (1) L (2) NL A P FIN S UK Kingst. I * Value not to scale ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN 2001 Repair Times for 2 Mbit/s Digital Unstructured Leased Lines (clock hours) 24:00: :00** 18:00:00 12:00:00 6:00:00 0:00:00 B DK D St D Ex EL E F IRL St IRL Rp IRL Ms L (1) L (2) NL A P FIN S St UK Kingst. N I ** Value not to scale ALL IN 2001 NATIONAL IN 2001 INTRA-COMM. IN

30 Repair Times for 2 Mbit/s Digital Structured Leased Lines (clock hours) 24:00:00 **25:00 18:00:00 12:00:00 6:00:00 0:00:00 B DK D-st D-ex EL ** Value not to scale E F IRL St IRL Rp IRL Ms ALL IN 2001 L NL A P NATIONAL IN 2001 FIN S UK Kingst. N INTRA-COMM. IN 2001 I 28

31 Table 16: Repair Times for 34 Mbit/s Digital Unstructured Leased Lines 34 MBIT/S DIGITAL UNSTRUCTURED MAINTENANCE QUALITY CLASS 66 ALL 67 NATIONAL 68 INTRA-COMM. 69 TARG ET REPAIR TIME (HOURS) 70 BELGIUM 4:35:00 (a) DENMARK 7:00:00 GERMANY (b) GREECE SPAIN Standard 18:08:00 Express 9:32:00 FRANCE (b) 5:54:00 IRELAND (b) Standard 19:35:00 19:36:00 Rapid 19:51:00 19:52:00 ITALY 0:41:00 1:30:00 THE NETHERLANDS AUSTRIA (b) 1:04:00 6 PORTUGAL 2:08:00 2:29:00 1:25:00 FINLAND SWEDEN 6:16:00 UK KINGSTON NORWAY <24 (a) Due to the relatively low number of lines, the figure refers to unstructured and structured 34 Mbit/s lines, unstructured and unstructured 140 Mbit/s lines and 155 Mbit/s lines. (b) The figures refer to unstructured and structured 34 Mbit/s lines. 66 The class or quality of maintenance, where different levels of maintenance are offered. 67 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 68 The period as defined above, but for national leased lines only, where data are available. 69 The period as defined above, but for intra-community leased lines only, where data are available. 70 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 29

32 Table 17: Repair Times for 34 Mbit/s Digital Structured Leased Lines 34 MBIT/S DIGITAL STRUCTURED MAINTENANCE QUALITY CLASS 71 ALL 72 NATIONAL 73 INTRA-COMM. 74 TARGET REPAIR TIME (HOURS) 75 BELGIUM 4:35:00 (a) 5 DENMARK GERMANY (b) (c) Standard 18:08:00 Express 9:32:00 GREECE 3:00:00 2:00:00 SPAIN FRANCE 5:54:00 IRELAND (c) Standard 19:35:00 19:36:00 45:54:00 Rapid 19:51:00 19:52:00 ITALY 0:41:00 1:30:00 THE NETHERLANDS AUSTRIA (c) 1:04:00 PORTUGAL FINLAND 2:07:00 2:01:00 2:44:00 SWEDEN 22:00:00 UK KINGSTON (d) 5 NORWAY (a) Due to the relatively low number of lines, the figures refer to unstructured and structured 34 Mbit/s lines, unstructured and unstructured 140 Mbit/s lines and 155 Mbit/s lines. (b) Service not provided. (c) The figures refer to unstructured and structured 34 Mbit/s lines. 71 The class or quality of maintenance, where different levels of maintenance are offered. 72 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 73 The period as defined above, but for national leased lines only, where data are available. 74 The period as defined above, but for intra-community leased lines only, where data are available. 75 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculated a statistically valid typical repair time. 30

33 Table 18: Repair Times for 140 Mbit/s Digital Unstructured Leased Lines 140 MBIT/S DIGITAL UNSTRUCTURED MAINTENANCE QUALITY CLASS 76 ALL 77 NATIONAL 78 INTRA-COMM. 79 TARGET REPAIR TIME (HOURS) 80 BELGIUM 4:35:00 (a) DENMARK n.a. n.a. GERMANY GREECE SPAIN FRANCE IRELAND (b) (b) (b) ITALY 1:30:00 THE NETHERLANDS. AUSTRIA PORTUGAL FINLAND SWEDEN UK KINGSTON NORWAY (b) (a) Due to the relatively low number of lines, the figure refers to unstructured and structured 34 Mbit/s lines, unstructured and unstructured 140 Mbit/s lines and 155 Mbit/s lines. (b) Service not provided. 76 The class or quality of maintenance, where different levels of maintenance are offered. 77 The period (in hours), counted from the time when a failure message has been given to the responsible unit within the organisation providing the leased line up to the moment in which 80% of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users, as referred to in Article 4 of Directive 92/44/EEC. 78 The period as defined above, but for national leased lines only, where data are available. 79 The period as defined above, but for intra-community leased lines only, where data are available. 80 The target repair time, which may be a proposed or advertised repair time, for types of leased line which have been introduced recently or for which the statistical base is too small to calculate a statistically valid typical repair time. 31

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