MEASURING ERP SYSTEM SUCCESS: A RESPECIFICATION OF THE DELONE AND MCLEAN S IS SUCCESS MODEL

Size: px
Start display at page:

Download "MEASURING ERP SYSTEM SUCCESS: A RESPECIFICATION OF THE DELONE AND MCLEAN S IS SUCCESS MODEL"

Transcription

1 MEASURING ERP SYSTEM SUCCESS: A RESPECIFICATION OF THE DELONE AND MCLEAN S IS SUCCESS MODEL Kwang Su Wei and Dr. Alain ChongYee Loong Faculty of Computing and IT, INTI International University College, Malaysia Ying-Mei Leong and Keng-Boon Ooi Faculty of Business & Finance, University Tunku Abdul Rahman ABSTRACT The implementation of Enterprise Resource Planning (ERP) system has grown rapidly world-wide in recent years. According to AMR Research, the globalization and centralization, and the performance management as the key drivers for continue ERP investment among the large corporations and small companies. Therefore measuring ERP systems success has been an important criterion for adopting organization. This paper presents a re-specification to DeLone and McLean s IS success Model and empirically examines it in ERP context. A conceptual model was proposed by the comprehensive review of IS success literature that attempted to evaluate the ERP system success. Four dependent valuables (system quality, information quality, vendor/consultant s quality, and perceived ERP benefits) were used in evaluating ERP system success. This conceptual model and relationships will be tested and validated using data gathering from small and medium enterprises (SMEs) in Malaysia. The result provides an expanded understanding of factors that measure ERP system success and suggest a ways to improve the ERP system usage. Keywords ERP system success, Delone and McLean, SMEs in Malaysia 1. INTRODUCTION The current business environment is getting more competitive. With customers expecting better quality products in a shorter period of time, many companies increasingly are facing the challenges of operating efficiently. Computers today are no longer just a tool for organizations. By implementing IT technologies, organizations will be able to operate more efficiently and effectively. One tools that are implemented by organizations in respond to the current demanding business world is Enterprise Resource Planning (ERP). By implementing ERP, organizations will have more real time real time visibility and control over their business operation. According to Gupta (200), implanting ERP systems is not an easy task. ERP systems are complex and large and thus warrant careful planning and execution to ensure their successful implementation (Gupta, 2000). ERP brings many benefits. A properly implemented ERP system will improve the efficiency and effectiveness of organizations by through added value, automation, integration of business processes, sharing of data and practices, and real-time information (Ragowsky et al., 2005). More importantly, with greater emphasis in supply chain management by organizations, ERP system implementation will be an important step for the integration of interorganizational supply chains for the companies (Markus and Tanis, 2000). Although the benefits of ERP is well publicized, the usage of ERP system among Malaysian SMEs is still considered new and low. According to Lian (2005), only about 10 percent of SMEs in manufacturing have used ERP system. With the Malaysian government placing great emphasis IT and wanting companies to compete with lower cost nations by being more efficient, the success of the ERP systems adoption is considered an important issue for Malaysian SMEs. However there is currently little research on measuring the success of ERP system for adopting organizations that has been carried out. Although past literatures showed that several researchers such as Martin, (1998), Markus and Tanis (2000), and Ifinedo, (2007) have studied the implementation success of ERP systems in adopting organizations, but there is little research which has examined the impact of contingency factors on ERP system success (Sedera et al., 2003; Wang and Chen, 2006). Most current researches in the field of ERP implementation tend to focus on the implementation success of ERP systems in adopting organization (Gable et al., 2003; Ifinedo, 2006). Due to the lack of current research on ERP system success as well not having a validated conceptual model, we proposed a re-specified DeLone and McLean s IS success Model and empirically examines it in the ERP context. This conceptual model and relationships will be tested and validated using data gathering from small and medium enterprises (SMEs) in Malaysia. The objective of this study to measure the ERP system success factors among the SMEs in Malaysia by using the re-specification DeLone and McLean s IS success Model and empirically examines it in ERP context. The objectives of this study are: To measure the success factors of adopting ERP system among the SMEs in Malaysia. 7

2 To validate the ERP system success conceptual model and its extendibility to SMEs in Malaysia. To understand the state of ERP system in SMEs in Malaysia. Toward that end, the main purpose is to present an extended ERP systems success measurement model or framework that could be of use to organizations where such systems are being adopted. Likewise companies could benefit from this endeavor as we replicate and enhance knowledge in this area of research study. Following is the research question for this research study: What are the success factors of ERP system adoption? How ERP system success factors can be usefully measured ERP System 2. LITERATURE REVIEW ERP systems are one of the most prevalent forms of business computing for large organizations in both private and the public sectors (Gable, 2008). An ERP system link back-office operations to front-office operations as well as both internal and external supply chains through a suite of client/server based application modules (Verville and Halingten, 2003). An ERP system integrates various business activities in companies such as human resources, marketing, production, customer relationship management, finance into a single system through the use of a share database. There are many reasons why businesses are adopting ERP. Some reasons include replacing existing legacy systems, reducing cost and faster information transactions, among others (Davenport, 1998; Hallikainen et al., 2004). ERP system provides consistency and visibility or transparent information flow across the entire enterprise which helps to improve the business process efficiency and enhance the competitive advantage of organization. built for the end product is translated into time-phased net requirements for the production activities such as subassemblies, components and raw materials planning and procurement. In the 1980s, MRP moved to its second stage whereby Manufacturing Resources Planning (MRP-II) was developed and was an extension of MRP to utilize software applications for coordinating manufacturing processes and distribution management activities. In the early 1990's, MRP-II started to cover a larger area in businesses and included areas such as Engineering, Finance, Human Resources, Projects Management etc i.e. the complete of whole activities within any business enterprises. These MRP II extensions are what are now known as ERP. During the 1990s, Internet technologies start to grow. The growths of Internet technologies have also improved ERP systems. ERP vendors looked at their system as an e-business suite which allows companies to add additional modules and functions into their ERP systems as their needs increased or business expanded. Such ERP system for example, might help integrate e-commerce front store of companies and link it to the companies CRM and Supply Chain Management Systems. As Internet technologies is low cost, and has a universal standard, the Internet enabled ERP systems was able to allow customers to gain unmediated access into their supplier s ERP system anytime, anywhere. There are many ERP systems vendors in the market today, but, however only a handful of them share the ERP market which dominates about 60 percent of it. These vendors are People Soft, Oracle, SAP, BAAN and JD Edwards which had its own prominent characteristics. Figure 1 shows the evolution of ERP. Figure 1 below provides shows the evolution of ERP The evolution of ERP system Evolutions of ERP systems have their roots back in the 1960s. The focal point of manufacturing systems in the 1960's was on Inventory control. Most of the software packages were designed to handle inventory based on traditional inventory concepts include identifying inventory requirements, setting targets, providing replenishment techniques and options, monitoring item usages, reconciling the inventory balances, and reporting inventory status. The evolution of ERP systems started in the 1960s when the main manufacturing systems in companies are inventory control. At that time, the software main aim was to manage inventory whereby the the main emphasizes were placed on the activities of Bills of Material Processor (BOMP) In the 1970's most organizations shifted their focus to Material Requirement Planning (MRP) systems. MRP make use of software applications for preparation production processes. With MRP systems, a master schedule which is Figure1: The Evolution of ERP 4.3. Small and Medium Enterprises (SMEs) in Malaysia Small and medium enterprises (SMEs) in Malaysia play a vital role to support the nation s economy. Given that majority of companies in Malaysia are SMEs, these SMEs strengthens Malaysia s industrial base as well as providing the necessary supports for industries to enhance Malaysia s development across the economic sectors. At presence there is no consistent definition of SMEs in Malaysia. According to the Small and Medium Industries Development Corporation (SMIDEC), SMEs is defined as 8

3 enterprises with annual sales turnover not exceeding RM25 millions or with full-time employees of not exceeding 150. Bank Negara Malaysia (Central Bank), defined SMEs as enterprises with shareholders funds of less than RM10 million (NSDC, 2005). One of the main problems with the lack of uniform definition for SME is that it became difficult to collect and compile uniform SME data for study which involves the assessment of development needs and business performance of various economic sectors in Malaysia. The NSDC in 2005, introduced a new definition for SMEs that covers the manufacturing, manufacturing related services, primary agriculture and services sector (NSDC, 2005). This new definition is still based on the annual sales turnover and number of employees of the SMEs and can be summarized as shown in Table 1. Therefore the Malaysian government, through SMIDEC, gave out RM150, 000 of matching grants to SMEs that wanted to adopt ERP. A study was conducted in 2004 by NPC on selected manufacturing companies that had implemented ERP. The study sought to assess the impact ERP implementation by these companies (Productivity Report 2004). Respondents in general agreed that ERP s benefits include providing a better management tools which enhance their competitiveness and increase customer satisfaction. The results from the study support the importance of ERP systems for Malaysian SMEs to retain competitiveness. One challenge however, is that the cost of ERPs is still extremely high for many Malaysian SMEs. However, for the Malaysian SMEs, such initial high cost will be offset in the long run as they will be able to save cost and have a more efficient and effective business processes. For Malaysian SMEs, issues and delays in ERP implementations will be a major problem hindering the long term success of ERP adoption. Therefore, ensuring a quality ERP system after it was implemented is important to SMEs DeLone and McLean s IS success Model Table 1: Definition of SMEs in Malaysia In Terms of Annual Sales Turnover and Full Time Employees (Source of Data: National SME Development Council (2005), SME Annual Report) The DeLone & McLean IS Success Model has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. The measurement for IS success has neither been entirely crystalline nor precisely outlined because IS success is a multidimensional concept that can be assessed at various levels. In 1992, DeLone and McLean made a major discovery where they conducted a comprehensive critique of IS success literature and proposed a model of IS success as shown in Figure ERP in SMEs Malaysia When compared to many developed nations, the implementation level of information and communications technology (ICT) among Malaysian SMEs remain low and the IT implementation among Malaysian SMEs is consider to be at a a very basic level although over the past few years, there has been some improvement (Manecksha, 2003). Given the current competitive business environment, many SMEs have started to invest in ERP to improve their business processes. In 2002, to encourage Malaysian SMEs to implement ERP, SMIDEC started giving out loans to SMEs for adoption of ERP under the E-Manufacturing Grant scheme. The aim of providing such loans to Malaysian SMEs is to improve productivity, competitiveness and efficiency of the SMEs. Given that SMEs forms a vital part of the Malaysian economy sector, the Malaysian government knows that ERP is a critical business-enabling tool for SMEs, especially those serving multinational corporations. Figure 2: McLean s IS success Model 1992 (Source: DeLone & McLean, 2003) This McLean s IS success model identified six interrelated dimensions of IS success. The model suggested that the success can be represented by the system quality, the output information quality, consumption (use) of the output, the user s response (user satisfaction), the effect of the IS on the behavior of the user (individual impact), and the effect of the IS on organizational performance (organizational impact). McLean's model recommended the causal and temporal interdependencies between these six dimensions and supplied a strategy for classifying the masses of IS success measures. 9

4 DeLone and McLean s paper provided some conclusions. Firstly, they called for a careful study on the definition and measurement of the dependent variable proposed in their model. In particular, the measurement of the interactions among the success dimensions is needed so that the effects of the independent variables with the dependent variable can be isolated. Secondly, DeLone and McLean also stated that although the success dimensions and measurement should be selected based on empirical study and based on objectives, it is prefably that when possible, tested and proven measures should be selected. Thirdly, there is a need to reduce the number of measures for IS success and the measure should be consistent. By having consistent measures, different researchers are able to compare their results and validate their findings. Fourthly, there should be more field-study research which investigates and incorporate measurement to study the impact of organizational factors. Lastly, there is a need to further expand and validate the model so that the model can be used in other IS success study. As the IS success model that was originally proposed needed further validation, DeLone and McLean also proposed an updated model. This is shown in Figure 3. The primary differences between the original and updated models included: 1. They have added the service quality variable to show the importance of service and support in successful eecommerce systems, 2. Adding a measure for user attitude, i.e. intention to use 3. Organizational and individual impact flops lead to a greater ungenerous final performance construct. and cited model for IS evaluation research. This research concentrates on four specified dimensions of ERP system success (system quality, information quality, vendor/consultant quality, perceived ERP benefits) in order to build and extend on the DeLone and McLean model. The empirical measures behind each of the dimensions in the model were strengthened by conducting exiting studies that had specific linkages to ERP system success. This is shown in Figure 4. Figure 4: The conceptual ERP system success model In the literature, the model to measure the success of DeLone and McLean (1992) is widely accepted. For example, in the case of ERP, and using DeLone and McLean's model, Gabel and colleagues developed a new model that redefines the dimensions in the original Delone and McLean IS model by removing variables such as the Use and User satisfaction dimensions through statistical analysis. In 2003, DeLone and McLean pointed out two major changes to their original model where the first emphasize is to combine the individual impact and organizational impact into one property known as net benefits, and subsequently, added the service quality property. In our proposed model, ERP success is measured in four dimensions: System Quality System quality focuses on the ERP s characteristics. Some of the chararteristics associated with system quality include productivity, portability, reliability and ease of use (Ramirez and Ancha, 2005). Given that the system quality is found to be an important factor and has a positive impact on perceived ERP benefits which is necessary for the ERP system success adoption for the SMEs. Therefore, we hypothesized: Figure 3: Reformulated McLean s IS success Model 2003 (Source: DeLone & McLean, 2003) The categories of the updated taxonomy were system, information, and service quality, intention to use, use, user satisfaction, and net benefits (Delone & McLean, 2003) A conceptual ERP system success model DeLone and McLean s integrated, multi-dimensional, and inter-related IS success model is now one of the most used H1. System quality is positively associated with user perceived ERP benefits. Information Quality Information Quality is different from the system quality as system quality focuses on the characteristics of the information that is produced by the system. These information are primarily in the form of reports. Information quality is measured based on whether the report is usable, concise, comprehensible, pertinent, available, and in a correct format (Ramirez and Ancha, 2005). Therefore, we propose the following hypothesis: 10

5 H2. Information quality is positively associated with user perceived ERP benefits. Vendor/Consultant Quality For this vendor/ consultant quality dimension, we have decided to group both vendors and consultants together as they represent an external source of expertise to the organization with regards to ERP implementation, and in some instances an organization may deal with one entity representing both. Sedera and colleague found that consultant and vendor items loaded together yielding a new factor named External knowledge player. (Sedera et al., 2003). Also, when the implementations of such systems go awry both the vendor and consultant face a similar penalty (Markus and Tanis, 2000). The factors vendor/consultant trustworthy, reliability, responsiveness, assurance and experience are considered determinants for the service quality. H3. Vendor/ consultant quality is positively associated with user perceived ERP benefits. Perceived ERP Benefits For companies, one of the most basic desired outcomes of implementing ERP is to have benefits when compared to existing ways of doing things. Thus for organizations, in order for them to feel that the ERP system is successful, the least that is expected is to have some benefits. Such benefits can include reduction in costs, better flow of information, reduction of redundant data by different departments, better coordinations of business proceeses and so forth. These benefits will improve business s operational capacity as well as helping organizations to reach their business goals (Ramirez and Ancha, 2005). Therefore, we hypothesized: departments. The respondents are also asked to provide feedback regarding the survey, to draw attention to confusing words, tenses, terms etc. An item analysis will be conducted to look at the reliability of the instrument. Cronbach s alpha will be used to test the reliability of the instrument. Item distribution may also be considered to observe the variation of the collected data. From the reliability results and feedback from the respondents, the instrument will be revised if necessary. Once the instrument is verified successfully, the questionnaire survey will be distributed to the target respondents. The target sample of this study is the ERP users in the SMEs in Malaysia. The selected sample must fit the definition of SMEs and currently using the ERP system in the organization. The questionnaire survey will be administered to the respondent as an attachment or online survey. Before distributing the survey, we will inform the respondents in terms of ethical clearance, privacy, and confidentiality issues regarding the survey. Necessary phone calls will be carried out if the survey is not return after 2 weeks. Once we have received the survey, we will check the data collection forms to ensure that all survey is valid. We will use SPSS to anlze the data in this research. The data is then analyzed using descriptive statistics as well as appropriate multivariate data analysis to test out the model. H4. The perceived ERP benefits are positively associated with ERP systems success. 3. RESEARCH DESIGN This research study is divided into three phases (as shown in Figure 5). In the first phase, the research problem is identified by constructing research questions. This is followed by a comprehensive and detailed literature review which will allow us to understand more on the topics that are related to this study, and at the same time identify gaps in exiting studies such as the measurement of IS success and the appropriate research method to be used. With the discussions in literature review, the research framework is developed to examine relationship between system quality, information quality, vendor/consultant quality, perceived ERP benefits and ERP system success for adopting SMEs in Malaysia. The second phase of the research is the survey phase, which starts with a conducted pilot study to verify the draft survey instrument. A selected number of respondents will be asked to answer the survey instrument. We will select respondents who are senior executives or managers of the IT Figure 5: The Research Design 4. CONCLUSION This paper provides a review and overview of a current on going research work. Although ERP is no longer consider a new IT tools, many SMEs in Malaysia are still unaware of ERP or are not willing to invest money to implement ERP. In this paper, we have adapted Delone and McLean (2003) s model and proposed a conceptual model to investigate the ERP system success. Our model proposes that factors such 11

6 as system quality, information quality and vendor/consultant quality will have a positive association with ERP perceived benefits. The perceived benefits of ERP will also have a positive influence on the ERP system success of Malaysian SMEs. 5. REFERENCES [1] AMR research (2007), ERP Market Sizing Report/ , ERP system. [2] Botta-Genoulaz, V.R. and Millet, P.-A. (2006), An investigation into the use of ERP systems in the service sector, International Journal of Production Economics, Vol. 99 Nos 1-2, pp [3] Davenport, T.H. Putting the enterprise into the enterprise system. Harvard Business Review, ( July/August 2009), [4] DeLone, W.H. and McLean, E.R. (2003), The DeLone and McLean model of information systems success: A tenyear update, Journal of Management Information Systems, vol. 19, no. 4, pp [5] Gable, G. G., Sedera, D., and Chan T. Measuring enterprise systems success: A preliminary model. In Proceedings of the 9th. AMCIS, Tampa, Florida, 2003, [6] Gupta, A. (2000), Enterprise resources planning: the emerging organizational value systems, Industrial Management & System, Vol. 100 No. 3, pp [7] Hallikainen, P., Laukkanen, S. and Sarpola, S., Reasons for ERP Acquisition, Proceedings of the 6th. International Conference on Enterprise Information Systems (ICEIS), Porto, Portugal, 2004, pp.1-4. [8] Ifinedo, P. (2006), Enterprise resource planning systems success assessment: an integrative framework, PhD thesis, Department of Computer Science and Information Systems, University of Jyva skyla, Jyva skyla. [9] Ifinedo, P. (2007), An empirical stud of ERP success evaluations by business and IT managers, Information Management & Computer Security, Vol. 15 No. 4, 2007, pp [10] Kamhawi, E.M. (2008), Enterprise resource-planning systems adoption in Bahrian: motives, benefits, and barriers, Journal of Enterprise Information Management Vol. 21 No. 3, 2008 pp [11] Lian, Lee Wei. 20 June Net Value:Making SMEs See the Value in ICT, The Edge Singapore. OECD The Knowledge-based Economy. Paris: Organisation for Economic Co-operation and Development. [12] Manecksha, F. (2003), More SMEs using ICT, New Straits Times (Malaysia), 16/01/2003. [13] Mason, R. O. Measuring Information Output: a Communication Systems Approach, Information & Management (1:5), 1978, pp [14] Markus, L. and Tanis, C. (2000), The enterprise systems experience from adoption to success, in Zmud, R.W. (Ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resources, Inc., Cincinnati, OH, pp [15] Martin, M. (1998), Enterprise resource planning, Fortune, Vol. 137 No. 2, pp [16] National SME Development Council (2005), SME Annual Report [17] Patrick, Steven, nd., New Economy, Same Old Problems. pp Priel, V., System Maintenance Organization, MacDonald & Evans, London, [18] Ragowsky, A., Somers, T., and Adams, D. (2005). "Assessing the Value Provided by ERP Applications Through Organizational Activities," Communications of the Association for Information Systems, Vol. 16, No. 18, pp [19] Ramirez, P. and Garcia, R. (2005), Success of ERP in Chile: An Empirical Study, Proceedings of European, Mediterranean & Middle Eastern Conference on Information Systems [20] Sedera, D., Gable, G. and Chan, T. (2003), Knowledge management for ERP success, Proceedings of the 7th PACIS, Adelaide, Australia. [21] Shang, S. and Seddon, P. (2002) Assessing and managing the benefits of enterprise systems: the business manager s perspective, Information Systems Journal, 12: [22] Stefanou, C.J. A framework for the ex-ante evaluation of ERP software. European Journal of Information Systems, 10, 4 (2001), [23] Verville, J. and Halingten, A. (2003) An investigation of the decision process for selecting an ERP software: the case of ESC. Management Decision, vol.40, no.3, pp [24] Wang, E.T.G. and Chen, J.H.F. (2006), Effects of internal support and consultant quality on the consulting process and ERP system quality, Decision Support System, Vol. 42 No. 2, pp

Factors Determining the Enterprise Resource Planning Project-Success in Small and Medium Enterprises: Evidence from Indian Cases

Factors Determining the Enterprise Resource Planning Project-Success in Small and Medium Enterprises: Evidence from Indian Cases World Applied Sciences Journal 31 (Applied Research in Science, Engineering and Management): 05-11, 2014 ISSN 1818-4952 IDOSI Publications, 2014 DOI: 10.5829/idosi.wasj.2014.31.arsem.498 Factors Determining

More information

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran)

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran) Universal Journal of Industrial and Business Management 2(2): 25-30, 2014 DOI: 10.13189/ ujibm.2014.020201 http://www.hrpub.org Organizational Levels Model for Measuring the Effectiveness of Enterprise

More information

AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY

AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY AN ALTERNATIVE MODEL OF ERP MAINTENANCE STRATEGY Muhammad Rofi IMTIHAN 1, Mohd. Salihin NGADIMAN, Habibollah HARON Department of Modelling and Industrial Computing Faculty of Computer Science and Information

More information

ERP SYSTEM SUCCESS MODELS: A LITERATURE REVIEW

ERP SYSTEM SUCCESS MODELS: A LITERATURE REVIEW ERP SYSTEM SUCCESS MODELS: A LITERATURE REVIEW Suraj Kumar Mukti and A. M. Rawani Department of Mechanical Engineering, National Institute of Technology, Raipur, India E-Mail: surajmukti@yahoo.com ABSTRACT

More information

Empirical Bibliography on Enterprise Resources Planning Systems Implementation

Empirical Bibliography on Enterprise Resources Planning Systems Implementation Empirical Bibliography on Enterprise Resources Planning Systems Implementation Yaw Marfo Missah KNUST Computer Science Ghana-Kumasi ABSTRACT The rapid development in technology has affected the business

More information

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry 10 Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry Dr. Shyam Prasad* Interaction between people, processes, data and technology is broadly referred to as Information System

More information

ERP PACKAGE EVALUATION, THE CASE OF SMEs KAVALA s REGION

ERP PACKAGE EVALUATION, THE CASE OF SMEs KAVALA s REGION ERP PACKAGE EVALUATION, THE CASE OF SMEs KAVALA s REGION S. Valsamidis 1 A. Mandilas 2 M. Nikolaidis 3 P. Polychronidou 4 ABSTRACT: In this paper we want to examine how enterprise resource planning (ERP)

More information

ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS SUCCESS MEASUREMENT: AN EXTENDED MODEL

ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS SUCCESS MEASUREMENT: AN EXTENDED MODEL ENTRISE RESOURCE PLANNING () SYSTEMS SUCCESS MEASUREMENT: AN EXTENDED MODEL Princely Ifinedo Department of Computer Science and Information Systems, Univesity of Jyväskylä, Agora Building, Jyväskylä, Finland

More information

Enterprise Resource Planning Adoption among Small Medium Enterprises (SME) in Malaysia

Enterprise Resource Planning Adoption among Small Medium Enterprises (SME) in Malaysia Enterprise Resource Planning Adoption among Small Medium Enterprises (SME) in Malaysia Siti Shafrah Shahawai 1, Kamarul Faizal Hashim 2 and Rosnah Idrus 3 1 Universiti Utara Malaysia (UUM), Malaysia, shafrah@gmail.com

More information

Influence of Tactical Factors on ERP Projects Success

Influence of Tactical Factors on ERP Projects Success 2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Influence of Tactical Factors on ERP Projects Success Shahin Dezdar + Institute for International

More information

AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY

AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY AC 2009-803: ENTERPRISE RESOURCE PLANNING: A STUDY OF USER SATISFACTION WITH REFERENCE TO THE CONSTRUCTION INDUSTRY I. Choudhury, Texas A&M University American Society for Engineering Education, 2009 Page

More information

A Foundation for Understanding Enterprise Resource Planning Systems

A Foundation for Understanding Enterprise Resource Planning Systems A Foundation for Understanding Enterprise Resource Planning Systems Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations Understand the business

More information

Towards a Benefits Realization Roadmap for ERP Usage in Small and Medium-Sized Enterprises

Towards a Benefits Realization Roadmap for ERP Usage in Small and Medium-Sized Enterprises Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2007 Proceedings Americas Conference on Information Systems (AMCIS) 12-31-2007 Towards a Benefits Realization Roadmap for ERP Usage

More information

Determinants and Consequences of Implementation Enterprise Resource Planning System on Financial performance

Determinants and Consequences of Implementation Enterprise Resource Planning System on Financial performance Determinants and Consequences of Implementation Enterprise Resource Planning System on Financial performance Belghis Bavarsad Assistant professor of Management, ShahidChamran University (SCU) of Ahvaz

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya

Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya Michael W. Makokha 1 & Daniel O. Ochieng 1 1 School of Computing and Informatics, University of Nairobi,

More information

Universiti Teknologi MARA. Differences in the Implementation of ERP System Between SMEs and Large Companies. Noorshahlina Sakyon

Universiti Teknologi MARA. Differences in the Implementation of ERP System Between SMEs and Large Companies. Noorshahlina Sakyon n^^'f Universiti Teknologi MARA Differences in the Implementation of ERP System Between SMEs and Large Companies Noorshahlina Sakyon Thesis submitted in fulfillment of the requirements for Bachelor of

More information

An Improvement Model Presented to Reduce the Required Time for the Implementation of ERP in the Organization

An Improvement Model Presented to Reduce the Required Time for the Implementation of ERP in the Organization World Applied Sciences Journal 21 (2): 203-208, 2013 ISSN 1818-4952 IDOSI Publications, 2013 DOI: 10.5829/idosi.wasj.2013.21.2.2413 An Improvement Model Presented to Reduce the Required Time for the Implementation

More information

The Impact of Enterprise Resource Planning (ERP) System Implementation on Organization: Case Study ERP Implementation in Indonesia

The Impact of Enterprise Resource Planning (ERP) System Implementation on Organization: Case Study ERP Implementation in Indonesia IBIMA Publishing IBIMA Business Review http://www.ibimapublishing.com/journals/ibimabr/ibimabr.html Vol. 2011 (2011), Article ID 210664, 10 pages DOI: 10.5171/2011.210664 The Impact of Enterprise Resource

More information

ERP Implementation Framework: The Case of Ethiopia

ERP Implementation Framework: The Case of Ethiopia ERP Implementation Framework: The Case of Ethiopia Alemu Samuel United System Integrators, Addis Ababa, Ethiopia alexsmulatu@gmail.com Mesfin Belachew Ministry of Communication and IT, Addis Ababa, Ethiopia

More information

Experiences of ERP use in small enterprises

Experiences of ERP use in small enterprises Provided by the author(s) and NUI Galway in accordance with publisher policies. Please cite the published version when available. Title Experiences of ERP use in small enterprises Author(s) Halonen, Raija

More information

User Resistance Factors in Post ERP Implementation

User Resistance Factors in Post ERP Implementation User Resistance Factors in Post ERP Implementation Sayeed Haider Salih 1 e-mail: sayd.salih@hotmail.com Ab Razak Che Hussin 2 e-mail: abrazak@utm.my Halina Mohamed Dahlan 3 e-mail: halina@utm.my Author(s)

More information

Enterprise Resource Planning Global Opportunities & Challenges. Preface

Enterprise Resource Planning Global Opportunities & Challenges. Preface Preface This book provides a socio-technical view of enterprise resource planning (ERP) selection and implementation practices from a global perspective. The emphasis of this book is not on the technology

More information

THE IMPACT OF LEADERSHIP ON ECOMMERCE SYSTEM SUCCESS IN SMALL AND MEDIUM ENTERPRISES CONTEXT. Paper submitted to Small Enterprise 20 th Conference

THE IMPACT OF LEADERSHIP ON ECOMMERCE SYSTEM SUCCESS IN SMALL AND MEDIUM ENTERPRISES CONTEXT. Paper submitted to Small Enterprise 20 th Conference THE IMPACT OF LEADERSHIP ON ECOMMERCE SYSTEM SUCCESS IN SMALL AND MEDIUM ENTERPRISES CONTEXT Paper submitted to Small Enterprise 20 th Conference Ahmad Ghandour PhD candidate Dept. of Information Science

More information

Measuring ERP success: evaluation and selection criteria by North Greek SMEs

Measuring ERP success: evaluation and selection criteria by North Greek SMEs Measuring ERP success: evaluation and selection criteria by North Greek SMEs Supervisor: Dr A. Mandilas MSc student: MARIA KATSWNI Kavala 2011 Special thanks to Dr A. Mandilas 2 Table of Contents Abstract...

More information

ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS

ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS 125 ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS S.M. Jafari *, M.R. Osman, R.M. Yusuff and S.H. Tang Dept. of Mechanical and Manufacturing Engineering, Universiti

More information

A Requirements Analysis Model Based on QFD

A Requirements Analysis Model Based on QFD Dec. 004 Journal of Electronic Science and Technology of China Vol. No.4 A Requirements Analysis Model Based on QFD TANG Zhi-wei, Nelson K.H. Tang (. School of Management Science, UESTC Chengdu 60054 China;.

More information

Evaluation Framework for an ERP System using Balanced Scorecard Approach

Evaluation Framework for an ERP System using Balanced Scorecard Approach Evaluation Framework for an ERP System using Balanced Scorecard Approach SUDHANSHU JOSHI Faculty Member- Applied Finance & IS +91-9997410336,drsudhanshu.joshi@gmail.com Gurukul Kangri University, Haridwar

More information

IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS

IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS S.Lakshmi 1 * and M.R.Vanithmani 2# 1. School of Management, Sri Krishna College Of Engineering And Technology, Coimbatore, Tamil

More information

A LANDCSAPE OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION

A LANDCSAPE OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION A LANDCSAPE OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION Marina Hassan 1, 2 and Marzanah A. Jabar 1 1 Universiti Putra Malaysia (UPM), Malaysia, marina@unisel.edu.my 1 Universiti Putra Malaysia (UPM),

More information

IJMIE Volume 2, Issue 8 ISSN: 2249-0558

IJMIE Volume 2, Issue 8 ISSN: 2249-0558 MANAGEMENT INFORMATION SYSTEM Prof. Nirmal Kumar Sharma* ABSTRACT The business application of Management Information System has expanded significantly over the years. Technology advances have increased

More information

ERP AND KNOWLEDGE MANAGEMENT INTEGRATION: THE CASE OF MALAYSIAN BUSINESS FIRMS

ERP AND KNOWLEDGE MANAGEMENT INTEGRATION: THE CASE OF MALAYSIAN BUSINESS FIRMS ERP AND KNOWLEDGE MANAGEMENT INTEGRATION: THE CASE OF MALAYSIAN BUSINESS FIRMS Mr.Mahadevan Supramaniam School of Computing, Taylor s University College, Level 3A, Block B1, Leisure Commerce Square, No.9

More information

GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS

GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS 316 ABSTRACT GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS T.SUGANTHALAKSHMI*; C MOTHUVELAYUTHAN** *Assistant Professor, School of Management Studies, Anna University of Technology. Coimbatore.

More information

IMPACT OF ERP IMPLEMENTATION AT MALAYSIAN SMES: ANALYSIS OF FIVE DIMENSIONS BENEFIT

IMPACT OF ERP IMPLEMENTATION AT MALAYSIAN SMES: ANALYSIS OF FIVE DIMENSIONS BENEFIT IMPACT OF ERP IMPLEMENTATION AT MALAYSIAN SMES: ANALYSIS OF FIVE DIMENSIONS BENEFIT Fatemeh Alsadat Mirbagheri B.Sc(IE)., MBA(IT Management) Graduate School of Management Multimedia University 63100 Cyberjaya,

More information

Investigation of Enterprise Resource Planning System (ERP) implementation in Libyan oil Service Company Redha M. Elhuni

Investigation of Enterprise Resource Planning System (ERP) implementation in Libyan oil Service Company Redha M. Elhuni Investigation of Enterprise Resource Planning System (ERP) implementation in Libyan oil Service Company Redha M. Elhuni Abstract This paper presents the findings of the investigation of ERP implementation.

More information

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry)

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Rozita Saadatmand 1 *, Reza Safarinejad Fard 1, Dr.Abu Bakar Bin Abdual Hamid 1 1 University

More information

A PANEL STUDY FOR THE INFLUENTIAL FACTORS OF THE ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

A PANEL STUDY FOR THE INFLUENTIAL FACTORS OF THE ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM 410 International Journal of Electronic Business Management, Vol. 4, No. 5, pp. 410-418 (2006) A PANEL STUDY FOR THE INFLUENTIAL FACTORS OF THE ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM Jan-Yan

More information

MEASURING THE IMPACT OF INVENTORY CONTROL PRACTICES: A CONCEPTUAL FRAMEWORK

MEASURING THE IMPACT OF INVENTORY CONTROL PRACTICES: A CONCEPTUAL FRAMEWORK MEASURING THE IMPACT OF INVENTORY CONTROL PRACTICES: A CONCEPTUAL FRAMEWORK Kamaruddin Radzuan 1, Abdul Aziz Othman 2, Herman Shah Anuar 3, Wan Nadzri Osman 4 1,2,3,4 School of Technology Management and

More information

Exploring Information Quality in Accounting Information Systems Adoption

Exploring Information Quality in Accounting Information Systems Adoption IBIMA Publishing Communications of the IBIMA http://www.ibimapublishing.com/journals/cibima/cibima.html Vol. 2011 (2011), Article ID 683574, 12 pages DOI: 10.5171/2011.683574 Exploring Information Quality

More information

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Fida Hussain Chandio fida.chandio@brunel.ac.uk ABSTRACT Pakistan banking sector has gone through

More information

AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2

AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2 AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2 ABSTRACT Recent advances in information technology have significantly changed the accounting

More information

SUCCESS FACTORS OF ERP IMPLEMENTATION IN SMES IN MALAYSIA

SUCCESS FACTORS OF ERP IMPLEMENTATION IN SMES IN MALAYSIA SUCCESS FACTORS OF ERP IMPLEMENTATION IN SMES IN MALAYSIA Fatemeh Alsadat Mirbagheri Faculty of Management Multimedia University 63100 Cyberjaya, Selangor Malaysia Govindan Marthandan Faculty of Management

More information

Total Quality Management in the Malaysian Automobile Industry

Total Quality Management in the Malaysian Automobile Industry Total Quality Management in the Malaysian Automobile Industry Ismah Osman Faculty of Business Management, Universiti Teknologi MARA 40450, Shah Alam, Selangor, Malaysia Tel: 60-3-554-4446 E-mail: ismah817@salam.uitm.edu.my

More information

A Comparative Analysis of User Satisfaction with Enterprise Resource Planning

A Comparative Analysis of User Satisfaction with Enterprise Resource Planning A Comparative Analysis of User Satisfaction with Enterprise Resource Planning Choudhury, I. Texas A&M University, USA (email: i-choudhury@tamu.edu) Abstract An Enterprise Resource Planning system (ERP)

More information

ERP vs. PLM: What s the Difference?

ERP vs. PLM: What s the Difference? ERP vs. PLM: What s the Difference? By JW Yates July 21, 2011 New York City, New York Business Management Systems 330 West 38th Street Suite 705 New York, NY 10018 (800) 266-4046 info@bmsystems.com www.bmsystems.com

More information

Differences in Characteristics of the ERP System Selection Process between Small or Medium and Large Organizations

Differences in Characteristics of the ERP System Selection Process between Small or Medium and Large Organizations Proc. of the Sixth Americas Conference on Information Systems (AMCIS 2000), pp. 1022-1028, Long Beach, CA, 2000. Differences in Characteristics of the ERP System Selection Process between Small or Medium

More information

CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW

CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW Khaled Al-Fawaz, Information Systems Evaluation and Integration Group (ISEing) Brunel Business School, Brunel University, UK. khaled.al-fawaz@brunel.ac.uk

More information

An Investigation of Factors Affecting Marketing Information Systems Use

An Investigation of Factors Affecting Marketing Information Systems Use An Investigation of Factors Affecting Marketing Information Systems Use Farnoosh Khodakarami University of North Carolina Yolande E. Chan Queen's University Using an exploratory case study approach, this

More information

4 Minutes. Please stay tuned. The Presentation will start in. How to Select and Implement ERP Systems 11/2/2012. Presented By : Madura Gamanayake

4 Minutes. Please stay tuned. The Presentation will start in. How to Select and Implement ERP Systems 11/2/2012. Presented By : Madura Gamanayake Please stay tuned. The Presentation will start in 4 Minutes 11/2/2012 Please stay tuned. The Presentation will start in 3 Minutes 11/2/2012 Please stay tuned. The Presentation will start in 2 Minutes 11/2/2012

More information

Critical factors for successful implementation of enterprise. systems

Critical factors for successful implementation of enterprise. systems The research register for this journal is available at http://www.mcbup.com/research_registers The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft

More information

On Design of SDM Model of an ERP Implementation for MCD

On Design of SDM Model of an ERP Implementation for MCD On Design of SDM Model of an ERP Implementation for MCD Dr. Sanjay Kumar Gupta 1, Vilender Kumar 2 1 School of Studies in Computer Science & Applications, Jiwaji University, Gwalior-474002 2 Associate

More information

Success Factors in Enterprise Resource Planning (ERP) Systems Implementation. Abdel-Rahman Ismail, PhD MIS

Success Factors in Enterprise Resource Planning (ERP) Systems Implementation. Abdel-Rahman Ismail, PhD MIS Success Factors in Enterprise Resource Planning (ERP) Systems Implementation By Abdel-Rahman Ismail, PhD MIS Al Zaytoonah University of Jordan Amman, Jordan June, 2014 Abstract There have been numerous

More information

Critical Success Factors for ERP System Implementation

Critical Success Factors for ERP System Implementation Critical Success Factors for ERP System Implementation Jun Wu School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing100876, China wujun1127@vip.sina.com Abstract.

More information

A Survey Instrument for Identification of the Critical Failure Factors in the Failure of ERP Implementation at Indian SMEs

A Survey Instrument for Identification of the Critical Failure Factors in the Failure of ERP Implementation at Indian SMEs A Survey Instrument for Identification of the Critical Failure Factors in the Failure of ERP Implementation at Indian SMEs ABSTRACT Dr. Ganesh L 1, Arpita Mehta 2 Many quantitative and qualitative studies

More information

Enterprise Resource Planning Implementation in Indian SMEs: Issues and Challenges

Enterprise Resource Planning Implementation in Indian SMEs: Issues and Challenges Enterprise Resource Planning Implementation in Indian SMEs: Issues and Challenges P. T. Kale 1 *, S. S. Banwait 2 and S. C. Laroiya 1 ABSTRACT To improve productivity and overall business performance,

More information

How To Understand The Effect Of Information System Success On Employee Performance In Kedah

How To Understand The Effect Of Information System Success On Employee Performance In Kedah VOL. 4, NO. 2, March 205 ISSN 2307-2466 205. All rights reserved. Experiences with Information System for Employee Performance: A case of Royal Malaysia Custom Department (RMCD) ZuhdiAbd Zakaria, 2 Herman

More information

Enterprise Resource Planning: Literature Review

Enterprise Resource Planning: Literature Review Enterprise Resource Planning: Literature Review Galin Zhelyazkov (201084439) Design, Manufacture & Engineering Management; Strathclyde University Glasgow email: galin.zhelyazkov@strath.ac.uk Nowadays one

More information

THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND

THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND by Panant Krairojananan, Songsak Vanichviroon, and Sakuna Anuvareepong

More information

The Benefits of Enterprise Systems for SMEs

The Benefits of Enterprise Systems for SMEs The Benefits of Enterprise Systems for SMEs Presented by: Gwendolin Geier PhD candidate at the University of Central Lancashire April 2012 Enterprise systems (ES) are an advancement of ERP ERP is basis

More information

FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS

FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS Journal of Information Technology Management ISSN #1042-1319 A Publication of the Association of Management FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS AL BENTO UNIVERSITY OF BALTIMORE

More information

Factors Influencing Selection and Effective Implementation of ERP Systems in Medium Sized Organizations in Developing Countries

Factors Influencing Selection and Effective Implementation of ERP Systems in Medium Sized Organizations in Developing Countries Factors Influencing Selection and Effective Implementation of ERP Systems in Medium Sized Organizations in Developing Countries Samudaya Nanayakkara samudaya@uom.lk Prasad Perera prasad@uom.lk and Asoka

More information

TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS

TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS José Esteves-Sousa - Joan Pastor-Collado { jesteves pastor }@lsi.upc.es Departament de Llenguatges i Sistemes Informàtics Universitat

More information

Implementing ERP Systems in Government: Case Study of Saudi Organization

Implementing ERP Systems in Government: Case Study of Saudi Organization Implementing ERP Systems in Government: Case Study of Saudi Organization Abdulelah Almishal and Majed Almashari Alsaud Abstract An ERP system has become the most important fields under the Information

More information

CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION

CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION CHAPTER 1 STUDY OF PERFORMANCE OF ERP SYSTEM IN SELECT INDIAN MANUFACTURING FIRMS: INTRODUCTION 1.1 Introduction Today s global business environment has brought in new competitions with new opportunities

More information

Cost Analysis on ERP System Implementation amongst Malaysian SMEs

Cost Analysis on ERP System Implementation amongst Malaysian SMEs International Journal of Trade, Economics and Finance, Vol. 5, No. 1, February 2014 Cost Analysis on ERP System Implementation amongst Malaysian Mahadevan Supramaniam, Azween Abdullah, and Ramachandran

More information

Current Status of Technology Adoption: Micro, Small and Medium Manufacturing Firms in Boston

Current Status of Technology Adoption: Micro, Small and Medium Manufacturing Firms in Boston Current Status of Technology Adoption: Micro, Small and Medium Manufacturing Firms in Boston Authors: Pratyush Bharati Management Science and Information Systems College of Management University of Massachusetts,

More information

Study of Effectiveness of Using ERP Systems in Cost Optimization of Just-In-Time Manufacturing Cases

Study of Effectiveness of Using ERP Systems in Cost Optimization of Just-In-Time Manufacturing Cases World of Computer Science and Information Technology Journal (WCSIT) ISSN: 1-0741 Vol. 2,. 7, 225-229, 2012 Study of Effectiveness of Using ERP Systems in Cost Optimization of Just-In-Time Manufacturing

More information

Success factors in ERP systems implementations: lessons from practice Piotr Soja Cracow University of Economics, Cracow, Poland

Success factors in ERP systems implementations: lessons from practice Piotr Soja Cracow University of Economics, Cracow, Poland The current issue and full text archive of this journal is available at www.emeraldinsight.com/1741-0398.htm JEIM 19,6 646 Success factors in ERP systems implementations: lessons from practice Piotr Soja

More information

ERP SYSTEMS AND BUSINESS PERFORMANCE

ERP SYSTEMS AND BUSINESS PERFORMANCE INTERNATIONAL ECONOMICS & FINANCE JOURNAL Vol. 6, No. 2, July-December (2011) : 273-286 ERP SYSTEMS AND BUSINESS PERFORMANCE Jagbir Ahlawat and Punam Abstract: Purpose: To study the relationship between

More information

The Applications of Business Intelligence to the Improvement of Supply Chain Management A Case of an Electronic Company

The Applications of Business Intelligence to the Improvement of Supply Chain Management A Case of an Electronic Company JOURNAL OF SOFTWARE, VOL. 6, NO. 11, NOVEMBER 2011 2173 The Applications of Business Intelligence to the Improvement of Supply Chain Management A Case of an Electronic Company Chwei-Jen Fan Dept. of Information

More information

Enterprise Resource Planning (ERP) System as an Innovative Technology in Higher Education Context in Egypt

Enterprise Resource Planning (ERP) System as an Innovative Technology in Higher Education Context in Egypt International Journal of Computing Academic Research (IJCAR) ISSN 2305-9184 Volume 4, Number 5(2015), pp.265-269 MEACSE Publications http://www.meacse.org/ijcar Enterprise Resource Planning (ERP) System

More information

ERP. ISE413 Software Applications in Industry

ERP. ISE413 Software Applications in Industry ERP ISE413 Software Applications in Industry Introduction to ERP Upon completion of this lecture you will be able to : Describe the concept of ERP Define key terms as they relate to ERP Describe the basic

More information

An Integrated Methodology for Implementing ERP Systems

An Integrated Methodology for Implementing ERP Systems APDSI 2000 Full Paper (July, 2000) An Integrated Methodology for Implementing ERP Systems Su-Yeon Kim 1), Eui-Ho Suh 2), Hyun-Seok Hwang 3) 1) Department of Industrial Engineering, POSTECH, Korea (tomi@postech.edu)

More information

A SYSTEM DEVELOPMENT METHODOLOGY FOR ERP SYSTEM IN SMEs OF MALAYSIAN MANUFACTURING SECTORS

A SYSTEM DEVELOPMENT METHODOLOGY FOR ERP SYSTEM IN SMEs OF MALAYSIAN MANUFACTURING SECTORS A SYSTEM DEVELOPMENT METHODOLOGY FOR ERP SYSTEM IN SMEs OF MALAYSIAN MANUFACTURING SECTORS 1 YOUSEF KHALEEL, 2 RIZA SULAIMAN 1 Student, Department of Industrial Computing, UKM, Selangor, Malaysia 2 Assoc.

More information

The Evaluation of the Criteria of ERP Selection for Bosnian Companies

The Evaluation of the Criteria of ERP Selection for Bosnian Companies International Journal of Management Sciences Vol. 3, No. 4, 2014, 210-219 The Evaluation of the Criteria of ERP Selection for Bosnian Companies Zafer Konakli 1 Abstract Information usage of the companies

More information

A Grid Architecture for Manufacturing Database System

A Grid Architecture for Manufacturing Database System Database Systems Journal vol. II, no. 2/2011 23 A Grid Architecture for Manufacturing Database System Laurentiu CIOVICĂ, Constantin Daniel AVRAM Economic Informatics Department, Academy of Economic Studies

More information

Empirical Study of ERP Implementation Strategies-Filling Gaps between the Success and Failure of ERP Implementation Process

Empirical Study of ERP Implementation Strategies-Filling Gaps between the Success and Failure of ERP Implementation Process International Journal of Information & Computation Technology. ISSN 0974-2239 Volume 4, Number 6 (2014), pp. 633-642 International Research Publications House http://www. irphouse.com Empirical Study of

More information

ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM

ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM Computer Modelling and New Technologies, 2011, Vol.15, No.4, 41 45 Transport and Telecommunication Institute, Lomonosov 1, LV-1019, Riga, Latvia ANALYSIS OF WEB-BASED APPLICATIONS FOR EXPERT SYSTEM N.

More information

Decision Support Systems

Decision Support Systems Decision Support Systems 50 (2011) 480 490 Contents lists available at ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss An empirical investigation of the impacts of

More information

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS 49 International Journal of Information Science and Technology EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS H. Sajady, Ph.D. M. Dastgir, Ph.D. Department of Economics and Social Sciences

More information

Influence of Business Process on the ERP Project Effectiveness

Influence of Business Process on the ERP Project Effectiveness Influence of Business Process on the ERP Project Effectiveness Jun-Der Leu*, Wen-Hsien Tsai*, Ping-Yu Hsu*, Julian Cheng*, Yi-Wen Fan** *Institute of Business Administration, National Central University

More information

A COMPARISON OF ERP-SUCCESS MEASUREMENT APPROACHES

A COMPARISON OF ERP-SUCCESS MEASUREMENT APPROACHES Revista de Gestão da Tecnologia e Sistemas de Informação Journal of Information Systems and Technology Management Vol. 7, No.2, 2010, p.281-310 ISSN online: 1807-1775 DOI: 10.4301/S1807-17752010000200003

More information

MIGRATING SUPPLY CHAIN MANAGEMENT PROCESS ONLINE: A STUDY IN MALAYSIAN COMPANIES.

MIGRATING SUPPLY CHAIN MANAGEMENT PROCESS ONLINE: A STUDY IN MALAYSIAN COMPANIES. MIGRATING SUPPLY CHAIN MANAGEMENT PROCESS ONLINE: A STUDY IN MALAYSIAN COMPANIES. ABSTRACT Alain Chong Yee Loong 1, Dr. A. S. Rama Sastry 2 1 INTI College Malaysia Jalan BBN 12/1, Bandar Baru Nilai, 71800

More information

Management Science Letters

Management Science Letters Management Science Letters 4 (2014) 799 806 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl Analyzing the effects of information technology on

More information

The Influence of Trust and Commitment on Customer Relationship Management Performance in Mobile Phone Services

The Influence of Trust and Commitment on Customer Relationship Management Performance in Mobile Phone Services 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore The Influence of Trust and Commitment on Customer Relationship Management Performance

More information

A REVIEW ON ACCOUNTING INFORMATION QUALITY IN ERP ENVIRONMENT IN SRI LANKA: AN EXPLORATORY ANALYSIS

A REVIEW ON ACCOUNTING INFORMATION QUALITY IN ERP ENVIRONMENT IN SRI LANKA: AN EXPLORATORY ANALYSIS Inno Space (SJIF) Impact Factor : 4.618(Morocco) Athambawa Haleem 1 1 Department of Accountancy and Finance, Faculty of Management and Commerce, South Eastern University of Sri Lanka Oluvil, Sri Lanka

More information

Strategic Planning and Business Performance: A Study of SMEs in Malaysia

Strategic Planning and Business Performance: A Study of SMEs in Malaysia Strategic Planning and Business Performance: A Study of SMEs in Malaysia Wong Kee-Luen, Kuek Thiam-Yong and Ong Seng-Fook There are many small and medium-sized manufacturing enterprises operating in Malaysia.

More information

USING ENTERPRISE RESOURCE PLANNING (ERP) FOR ENHANCING BUSINESS PROCESSES IN SMALL AND MEDIUM ENTERPRISES (SMEs)

USING ENTERPRISE RESOURCE PLANNING (ERP) FOR ENHANCING BUSINESS PROCESSES IN SMALL AND MEDIUM ENTERPRISES (SMEs) USING ENTERPRISE RESOURCE PLANNING (ERP) FOR ENHANCING BUSINESS PROCESSES IN SMALL AND MEDIUM ENTERPRISES (SMEs) By: Mimin Nur Aisyah Abstract Increasing number of small medium enterprises (SMEs) is using

More information

SELECTION OF AN ORGANIZATION SPECIFIC ERP

SELECTION OF AN ORGANIZATION SPECIFIC ERP SELECTION OF AN ORGANIZATION SPECIFIC ERP CARMEN RĂDUŢ, DIANA-ELENA CODREANU CONSTANTIN BRÂNCOVEANU UNIVERSITY, BASCOVULUI BLVD., NO. 2A, PITEŞTI, NICOLAE BALCESCU STR., NO. 39, RM. VÂLCEA, VÂLCEA c_radut@yahoo.com,

More information

Enterprise Systems. Assessing and managing the benefits of enterprise systems: the business manager s perspective. Group members: Rick Dennis Simon

Enterprise Systems. Assessing and managing the benefits of enterprise systems: the business manager s perspective. Group members: Rick Dennis Simon Enterprise Systems Assessing and managing the benefits of enterprise systems: the business manager s perspective Group members: Rick Dennis Simon 1 Goal of the paper What benefits organizations achieve

More information

PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION

PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION Ms.Madhavi A.Mainkar Lecturer Dr. BNCPE, Dept. Of Computer Science and Technology. Yavatmal Abstract: ERP is one the latest technologies

More information

Implementation of IT/IS in Indian SMES: Challenges and Opportunities

Implementation of IT/IS in Indian SMES: Challenges and Opportunities Implementation of IT/IS in Indian SMES: Challenges and Opportunities Nazir Ahmad Research Scholar Department of Computer Science Aligarh Muslim University Aligarh, India Jamshed Siddiqui Associate Professor

More information

A benefits realisation road-map

A benefits realisation road-map The current issue and full text archive of this journal is available at wwwemeraldinsightcom/1741-0398htm framework for ERP usage in small and medium-sized enterprises José Esteves Instituto de Empresa

More information

Functional Analysis of Enterprise Resource Planning Systems

Functional Analysis of Enterprise Resource Planning Systems Functional Analysis of Enterprise Resource Planning Systems Todor Stoilov, Krasimira Stoilova Abstract: An analysis of the general functions of the Enterprise Resource Planning (ERP) systems is performed.

More information

A conceptual paper on factors influencing Financial Institutions on lending technologies to technology-based SMEs in the northern region of Malaysia

A conceptual paper on factors influencing Financial Institutions on lending technologies to technology-based SMEs in the northern region of Malaysia A conceptual paper on factors influencing Financial Institutions on lending technologies to technology-based SMEs in the northern region of Malaysia Wan Sallha Binti Yusoff & Chuthamas Chittithaworn School

More information

Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization

Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization Vol. 3, Issue. 5, Sep - Oct. 2013 pp-3149-3155 ISSN: 2249-6645 Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization Abdullah

More information

J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015. 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015. 2015, TextRoad Publication J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Relationship between Maintenance Knowledge

More information

Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr)

Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr) Capstone: Enterprise Applications 57C99904, fall 2015 (6 cr) Introduction to Enterprise Resource Planning (ERP) Systems Learning Objectives Understand the key terms related to Enterprise Resource Planning

More information

Integrating the Supply Chain

Integrating the Supply Chain INTEGRATING THE SUPPLY CHAIN 3 T he role of the manufacturing industry is to create wealth by adding value and selling products. Integrating the Supply Chain by Graham C. Stevens The Scope of the Supply

More information

THE IMPACT OF ERP SYSTEM ON USER PERFORMANCE

THE IMPACT OF ERP SYSTEM ON USER PERFORMANCE THE IMPACT OF ERP SYSTEM ON USER PERFORMANCE 1 BEJJAR MOHAMED ALI, 2 BOUJELBENE YOUNES 1 Asstt., Department of Management, FSEGN, TUNISIA 2 Assoc. Prof., Department of Economic, FSEGS, TUNISIA E-mail:

More information