Modeling Your IT Infrastructure

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1 Modeling Your IT Infrastructure Administrator Guide Document 5167

2 Notice This documentation (the "Documentation") and related computer software program (the "Software") (hereinafter collectively referred to as the "Product") is for the end user's informational purposes only and is subject to change or withdrawal by CA at any time. This Product may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This Product is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. Notwithstanding the foregoing, licensed users may print a reasonable number of copies of the Documentation for their own internal use, and may make one copy of the Software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced copy. Only authorized employees, consultants, or agents of the user who are bound by the provisions of the license for the Software are permitted to have access to such copies. The right to print copies of the Documentation and to make a copy of the Software is limited to the period during which the license for the Product remains in full force and effect. Should the license terminate for any reason, it shall be the user's responsibility to certify in writing to CA that all copies and partial copies of the Product have been returned to CA or destroyed. EXCEPT AS OTHERWISE STATED IN THE APPLICABLE LICENSE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS PRODUCT "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS PRODUCT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE. The use of this Product and any product referenced in the Documentation is governed by the end user's applicable license agreement. The manufacturer of this Product is CA. This Product is provided with "Restricted Rights." Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (c)(1)(ii), as applicable, or their successors. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Copyright 2007 CA. All rights reserved.

3 Contents Preface Chapter 1: Welcome to Modeling Your IT Infrastructure Network Modeling in OneClick SPECTRUM OneClick Terms Next Steps Chapter 2: Getting Started SPECTRUM OneClick Topologies Universe Topology Top View of Universe Topology Drill Down View of Universe Topology Component Detail View Define Models in the Universe Topology Global Collections Topology How to Use Global Collections Populate Global Collections View or Modify Modeled Devices World Topology TopOrg Topology Icons in Topology Views Icon Themes Icon Shape, Symbol, and Theme Icon Color and Condition Provision Access to Modeled Elements Methods for Modeling Network Entities Recommended Modeling Tips How to Get Started Chapter 3: Discover and Model Your Network What Is Discovery? Ways to Use Discovery Discovery Terms Discovery Overview Discovery Session Discovery Status Discovery Results Model Discovery Results Modeling Status

4 Contents Modeling Results Why Use Different Configurations? Launch Discovery Launching Discovery without Context Launching Discovery with Context Use Existing Discovery Configurations Discovery Console Layout Discovery Navigation Panel Create or Open Configurations Create Folders Contents Panel Configuration Tab Discovery Tab Modeling Tab History Tab Discovery Connection Status Define and Activate Configurations Define a Configuration Define Modeling Options Activate a Discovery Session Activate a Modeling Session View, Filter, and Export Results Lists Exporting a Results List Filter Results Using Advanced Filter After Discovering and Modeling VNM AutoDiscovery Control Settings Access VNM AutoDiscovery Control Loopback Interfaces and Discovery Chapter 4: Manual Modeling When to Model Manually in OneClick SPECTRUM OneClick Modeling Terminology Manual Modeling in the Universe Topology Create or Use an Existing Container Add Devices to Container Create Connections Enhance Topology View Add Containers to Universe Topology Views Add Existing Devices to Container Add Network Devices to Universe Topology Views Delete Modeled Elements from the Universe Topology View Modeling Your IT Infrastructure Administrator Guide

5 Contents Cut Modeled Element from Universe Topology View Export a Universe Topology View Create Connections (Pipes) Between Modeled Devices Removing Connections from a Universe Topology View Create an Unresolved Connection Between Modeled Elements Create a Resolved Connection (both device ports known) Create a Partially-resolved Connection (one device port known) Lock and Unlock Resolved Connections Enable or Disable a Live Link (applies to full or partial resolved connections) Model Manually in Global Collections Topology Dynamic Membership - Use Search Criteria Recommended Process for Defining Collections Global Collections Modeling Tasks Define a New Collection Edit an Existing Collection Create a Global Collection Hierarchy Manually Modeling in the World Topology View Recommended Process for Modeling Locations Manually Modeling the TopOrg Topology Model Services in the TopOrg Topology Chapter 5: Modeled Device and Interface Configurations Device and Interface Threshold Settings Device Threshold Settings Example: % CPU Utilization Default Settings Interface Threshold Settings Update Device Interface and Connection Information Automatically Updating Device Interface and Connection Information Manually Updating Device Interface and Connection Information Access Interface and Connection Update Controls Tools, Reconfiguration Menu Reconfiguration Subview and Advanced Subview Attribute Editor Change Management Group Redundant Connections between SPECTRUM and Modeled Devices Redundancy Preferred Addresses List Device Primary Address IP Redundancy Subview Redundancy Excluded Addresses List Chapter 6: Edit and Enhance Topology Views Commonly Used Terms Topology View Edit Mode Preferences Modeling Your IT Infrastructure Administrator Guide 5

6 Contents Use Edit Mode to Enhance Topology Views Accessing the Edit Mode Feature Edit Mode Tool Bar How to Enhance a Topology View Proportionally Resize Model Icons Add Shapes, Lines, or Text to a View Change Shapes, Lines, and Text Characteristics Enhancing Topology Background Group and Ungroup Items in a View Bringing Items to Front or Sending Items to Back Chapter 7: Device Type Identification Device Type Identification in OneClick Launch Device Type Identification Device Type Identification Table Search DTI Mappings Using Filters Apply DTI Changes to SPECTRUM Model Catalog Manage Device Type Mappings Custom Device Type Mappings Custom Mappings with Modified Device Type Name Custom Mappings with Modified SysObjectID Delete Custom DTI Mappings Map Unregistered Devices Distributed SpectroSERVER Support Servers Unavailable Warning DTI Mapping Conflicts Missing DTI Entries DTI and Fault Tolerant Environments Customization Considerations Prevent Changes to All Device Model Types Using DeviceTypeDiscEnable Attribute Preserve Device Type Customizations for Specific Devices Prevent Device Type Name Changes on Model Types Chapter 8: Modify Model Attributes Why Modify Attributes? Access Attributes From the Information Tab VNM Attributes in the Information Tab General Information Online Database Backup SpectroSERVER Control AutoDiscovery Control Modeling and Protocol Options Modeling Your IT Infrastructure Administrator Guide

7 Contents Trap Based Continuous Discovery Debug Options Fault Isolation Live Pipes Live Pipes and Global Collections in DSS Environments Alarm Management OneClick Attribute Editor Launch Attribute Editor Open Attribute Editor with Device Context Attribute Editor Dialog Box Task Oriented Attribute Groupings Filter Attribute Categories Attribute Edit Panel Attribute Editor Results Dialog User Defined Attributes Attribute Selector Dialog Box Change Attributes in Conjunction with Search Define a Search to Create a User Defined Attribute for Editing Edit Attributes for Specific Devices or for Model Types Example: Edit Interface_Polling_Interval for Cisco Devices Supporting IPsec Example: Edit the DeviceTypeDiscEnable Attribute for Specific Devices Example: Edit DeviceTypeDiscEnable for a Model Type Attribute Groupings Change Management Interface Configuration Stale Interfaces Maintenance Mode Attributes Roll-up Alarm Attributes Model Status and Alarm Conditions Roll-up Condition Thresholds SNMP Communications Attributes Tuning SPECTRUM s SNMP Communications More Efficient SNMP Communications Increase Reliability Thresholds Device Thresholds Interface Thresholds Chapter 9: MIB and Trap Management SNMP, MIBs, and SPECTRUM How a MIB Is Organized Object Identifiers Modeling Your IT Infrastructure Administrator Guide 7

8 Contents OneClick MIB Tools MIB Browser MIB Tools Database MIB Import Query Device MIBs Export MIB Tools Data Attribute and Trap Mapping in SPECTRUM MIB Tools User Interface Launch MIB Tools Launch MIB Tools In Context Navigation Panel MIB Management Import Individual MIBs Compile MIB Files MIB Editor Import Multiple MIBs Contents Panel Browse MIBs Browse Tab Contact Criteria MIB Tree Hierarchy Table Hierarchy Tool Bar Access MIB Objects on Network Devices View MIB Object Values Set MIB Object Values on a Device Device Query and SET Results Export Query Results To Support Troubleshooting Contents Panel Attribute and Trap Management Map Tab Attribute Support Table Create Attributes Trap Support Table Map Traps Create Trap Support Custom Trap Support File Details Identify and Resolve Partial Trap Support Multiple SpectroSERVERs Best Practice for Maintaining MIB Tools in a DSS Environment Attribute Support Conflicts Resolve Attribute Support Conflicts Incomplete Trap and Attribute Support Create Consistent Support Across a DSS Environment Trap Disposition Conflicts Resolve Trap Disposition Conflicts Modeling Your IT Infrastructure Administrator Guide

9 Contents Multiple OneClick Servers Best Practices to Maintain Synchronization Index Modeling Your IT Infrastructure Administrator Guide 9

10 Contents 10 Modeling Your IT Infrastructure Administrator Guide

11 Preface This guide introduces SPECTRUM OneClick modeling concepts and functionality. This document is intended for users responsible for modeling their IT infrastructure within the OneClick environment. This guide assumes that you are familiar with the SPECTRUM OneClick web-based, client-server architecture and are thoroughly familiar with how to launch the OneClick client using a web browser. What Is In This Book This guide contains the following chapters: Chapter 1: Welcome to Modeling Your IT Infrastructure introduces OneClick s prominent modeling features. Chapter 2: Getting Started defines OneClick s network topologies, icons for modeling, model-based security, and methods for defining new models. It also includes references on how to get started. Chapter 3: Discover and Model Your Network steps you through the tasks associated with defining and maintaining discovery configurations. It provides concepts and detailed procedures for defining configurations, activating configurations, modeling, filtering, and exporting discovery results. Chapter 4: Manual Modeling describes how to perform manual modeling tasks within each of the OneClick core topology views: Universe, Global Collections, World, and TopOrg. Chapter 5: Modeled Device and Interface Configurations describes how to use OneClick features to further configure device and interface parameters so that they are either automatically or manually update the configuration information for devices modeled on your network. Chapter 6: Edit and Enhance Topology Views instructs you how to enhance a topology view using the Edit mode feature. It also discusses how you can edit attributes at the device level using the Attribute Editor feature. Chapter 7: Device Type Identification on page 115 describes how to use OneClick Device Type Identification to manage device type naming in OneClick. Chapter 8: Modify Model Attributes on page 125 discusses how to modify SPECTRUM OneClick model attributes using the OneClick Information view and the OneClick Attribute Editor. 11

12 Preface Chapter 9: MIB and Trap Management on page 149 describes the OneClick MIB Tools utility and how to use to add SPECTRUM attribute and trap support for devices not supported by default in SPECTRUM, as well as how to view MIBs to understand what s in a device MIB that you can leverage to manage the device. Text Conventions The following text conventions are used in this document: Element Convention Used Example Variables (The user supplies a value for the variable.) The directory where you installed SPECTRUM (The user supplies a value for the variable.) Courier and Italic in angle brackets (<>) <$SPECROOT> Type the following: DISPLAY=<workstation name>:0.0 export display Navigate to: <$SPECROOT>/app-defaults Linux, Solaris, and Windows directory paths Unless otherwise noted, directory paths are common to all operating systems, with the exception that slashes (/) should be used in Linux and Solaris paths, and backslashes (\) should be used in Windows paths. <$SPECROOT>/app-defaults on Linux and Solaris is equivalent to <$SPECROOT>\app-defaults on Windows. On-screen text Courier The following line displays: path= /audit User-typed text Courier Type the following path name: C:\ABC\lib\db Cross-references Underlined and hypertextblue See Document Feedback on page 12. References to SPECTRUM documents (title and number) Italic SPECTRUM Installation Guide (5136) Document Feedback Please send feedback regarding SPECTRUM documents to the following address: Thank you for helping us improve our documentation. Online Documents SPECTRUM documents are available online at: Check this site for the latest updates and additions. 12 Modeling Your IT Infrastructure Guide Administrator Guide

13 Chapter 1: Welcome to Modeling Your IT Infrastructure SPECTRUM OneClick product suite is a framework that integrates all network management features (core and add-on management). Prominent among these network management features are the following core modeling features that OneClick provides: Two methods for modeling. You can model your IT infrastructure manually or you can have SPECTRUM OneClick automate the process for you by using its Discovery feature. Specific information about these modeling methods are discussed in Chapter 3, Discover and Model Your Network, on page 37 and Chapter 4, Manual Modeling, on page 67. Multiple topologies for representing network models. You can create models of your IT infrastructure and represent them within four different topologies. For example, you can use the Universe topology to represent an enterprise network view of your infrastructure; you can use the World topology to represent a geographic view of your infrastructure; you can use the TopOrg topology to represent an organizational view of your infrastructure; or, you can use the Global Collections topology to represent an entity-based (free-form) view of network objects, services, or organizations. Detailed information about these topologies and their use are described in Chapter 2, Getting Started, on page 17. Automated discovery and modeling process. You can use the Discovery feature to automate the process of identifying assets within your IT infrastructure. After identifying network assets, you can use Discovery s modeling functionality to automate the modeling process. Complete details about using Discovery to help you automate the modeling process are provided in Chapter 3, Discover and Model Your Network, on page 37. Modify device type identification. If you have devices on your network that are not supported by the extensive default SPECTRUM device type library, you can modify the device type identifier for the devices to better match the device name, model, or other parameter that meets your needs. See Chapter 7, Device Type Identification, on page 115. Modify device model attributes. After you have modeled your network using Discovery, you can modify specific attributes for all models of the same model type using the Attribute Editor. See Chapter 8, Modify Model Attributes, on page

14 Chapter 1: Welcome to Modeling Your IT Infrastructure Automatic assignment of intuitively designed icons. SPECTRUM OneClick uses a wide range of icons to represent the network entities in your infrastructure. These icons are automatically assigned to each entity as you add them to your models. Details about the different types of icons that OneClick uses to represent entities in your network models are described in Chapter 2, Getting Started, on page 17. Editing tools for enhancing the read-ability of a topology view. You can enhance the readability of any topology by adding annotations, changing background color, or arranging the modeled icons in a tree or radial display. Details about these editing tools are described in Chapter 6, Edit and Enhance Topology Views, on page 105. MIB and Trap Management. OneClick comes with a powerful MIB management tool, MIB Tools, that provides you with functionality to view MIBs, create SPECTRUM attribute and trap support, compile, and import additional MIBs into the database. See Chapter 9, MIB and Trap Management, on page 149 for details about using MIB Tools. Network Modeling in OneClick Network modeling in SPECTRUM OneClick is the act of graphically representing network entities and their connections. Icons created, placed, and connected within the OneClick topology views represent various aspects of a modeled network. Using the modeling features offered in the OneClick client you can easily create and maintain accurate software models of your network. These intelligent network models enable SPECTRUM to determine actual points of failure and suppress superfluous alarms. SPECTRUM OneClick Terms Table 1-1 and Table 1-2 list commonly-used SPECTRUM OneClick terms that you should be familiar with prior to reading the chapters in this guide. Table 1-1: SPECTRUM OneClick Terms Landscape SpectroSERVER Distributed SpectroSERVER (DSS) Environment Topologies Manual modeling Discovery The Landscape is the network domain managed by a single SpectroSERVER. The SpectroSERVER is the server process responsible for providing network management services such as polling, trap management, notification, data collection, fault management, etc. Also referred to as the Virtual Network Machine (VNM). A Distributed SpectroSERVER (DSS) environment consists of more than one SpectroSERVER. This environment enables management of a large-scale infrastructure. The SpectroSERVERs in this environment may be located within a single physical location or multiple physical locations. For additional information about a Distributed SpectroSERVER Environment, see the SPECTRUM Concepts Guide. Topologies are iconic views in OneClick of a modeled network. Manual modeling is the act of manually representing individual devices and their connections within a SPECTRUM OneClick topology view. Discovery is a OneClick feature used to automate the process of discovering and modeling entities in your IT infrastructure. 14 Modeling Your IT Infrastructure Administrator Guide

15 Next Steps Table 1-2: Commonly Used Modeling Terms Landscape Methods of modeling Network entity Modeling entity Security strings The Landscape is the local or remote SpectroSERVER. Methods of modeling -You can choose to automate the process using Discovery, or you can choose to manually model the individual entities and then enhance the model presentation using the Editing tools. See Methods for Modeling Network Entities on page 32 for more information. Network entity most often refers to a device, an interface, a container, or a physical connection that makes up your IT infrastructure. A Modeling entity most often refers to an icon representing an individual modeled device, container, or physical connection. Security strings establish permission to various elements in OneClick models such as modeled devices. As an administrator you can secure access to models using a security string. See Provision Access to Modeled Elements on page 31 for more information. Next Steps This guide describes SPECTRUM OneClick s modeling concepts and functionality so that you can quickly get started producing topologies that describe your IT infrastructure. Next Learn more about OneClick s topology views, icon representation of models, model security, methods for defining new models, and tips for modeling in Getting Started on page 17. Later After you re familiar with OneClick s modeling features and concepts presented in Chapter 2, you can continue to learn how to define and enhance models of your IT infrastructure by reading the following chapters: Discover and Model Your Network on page 37. This chapter discusses ways you can use the Discovery feature to auto discover and model entities in your IT infrastructure. Manual Modeling on page 67. This chapter walks you through the manual modeling tasks associated with the Universe, Global Collections, TopOrg, and World topologies. Edit and Enhance Topology Views on page 105. This chapter describes how to enhance topology views using Edit mode and how to reconfigure attribute settings at the device level. Modeling Your IT Infrastructure Administrator Guide 15

16 Chapter 1: Welcome to Modeling Your IT Infrastructure 16 Modeling Your IT Infrastructure Administrator Guide

17 Chapter 2: Getting Started In This Chapter This chapter provides important information about SPECTRUM OneClick s modeling features and concepts. Specifically, it explores the four modeling topologies offered, icon representation of models, model security, and methods for defining new models. Finally, it provides modeling suggestions and tips, and references for getting started. This information is presented in the following sections: SPECTRUM OneClick Topologies on page 17 Icons in Topology Views on page 25 Provision Access to Modeled Elements on page 31 Methods for Modeling Network Entities on page 32 Recommended Modeling Tips on page 32 How to Get Started on page 34 SPECTRUM OneClick Topologies In SPECTRUM OneClick there are four core topologies that you can use to model your IT infrastructure: Global Collections Universe World TopOrg All four of these topologies are available from the OneClick Navigation panel. In SPECTRUM OneClick, we recommend that you begin modeling with the Universe topology. After you have established one or more modeled elements in the Universe topology, you can reuse these modeled elements to define the other topologies, as shown in Figure

18 Chapter 2: Getting Started Figure 2-1: OneClick Topologies Navigation To navigate through the model views of any topology, click the view control icons in the tool bar area, or in some cases, you can click an aggregate icon container to view its content. See Icons in Topology Views on page 25 for more information on Aggregate icons. A brief summary of these topologies follows: Universe Topology on page 18 Global Collections Topology on page 21 World Topology on page 23 TopOrg Topology on page 24 Universe Topology The Universe topology helps you organize an enterprise network view of your infrastructure. Most often it provides a top level topology view of OSI Layer 3 devices and their connections, a drill- 18 Modeling Your IT Infrastructure Administrator Guide

19 SPECTRUM OneClick Topologies down topology view of OSI Layer 2 devices and their connections, and a component detail view of attributes associated with a modeled entity. Top View of Universe Topology The top view in the Universe topology most often includes the SPECTRUM Virtual Network Machine (VNM), network groupings, network segments, and OSI Layer 3 devices and their connections, as shown in Figure 2-2. Figure 2-2: Top View of Universe Topology SPECTRUM Virtual Network Machine OSI Layer 3 devices, such as a router and its connection Icon representing a WAN Segment Drill Down View of Universe Topology Figure 2-3 shows a drill down view of a LAN container selected from the top view. A drill down view in the Universe topology most often includes all OSI Layer 2 devices and their connections, and off page references to devices modeled in other views. Figure 2-3: Drill Down View of Universe Topology OSI Layer 2 devices such as a switch. Off page reference to an OSI Layer 3 device (router) Modeling Your IT Infrastructure Administrator Guide 19

20 Chapter 2: Getting Started Component Detail View The component detail view within the Universe topology appears in the Component Detail panel (Figure 2-4 ). This view identifies the attributes associated with a modeled network entity such as its interfaces, alarms and events, and other pertinent device information. You can view the device attributes and possibly change their settings by clicking the Component Detail panel tabs. For instance, you can: View and modify general device settings in the Information tab, such as granting or denying access to a modeled device by providing (or possibly removing) a security string. View root cause analysis data in the Root Cause tab. View CPU and memory utilization information in the Performance tab. View device interface information in the Interfaces tab. View neighboring routers in the Neighbors tab. View current alarms in the Alarm tab. View historical events in the Events tab. Figure 2-4: Component Detail View of Universe Topology Define Models in the Universe Topology You can define models in the Universe topology using OneClick s Discovery feature that automates the modeling process for you. You can also manually define new models or edit existing models in the Universe topology by using the modeling tools provided with OneClick. Finally, since the Universe topology view represents a true connectivity view of your infrastructure, we strongly 20 Modeling Your IT Infrastructure Administrator Guide

21 SPECTRUM OneClick Topologies recommend that you reuse modeled elements from this view when creating other views. Therefore, as a best practice, you should copy model elements from the Universe topology view to create Global Collections, World, or TopOrg views. This modeling approach helps to ensure accurate fault isolation of your network within the SPECTRUM OneClick environment. Global Collections Topology Global Collections help organize entity-based network views that may span one or more landscapes. Global collections enable operators to monitor all aspects of your IT infrastructure from any perspective. How to Use Global Collections Administrators can use Global Collections to create and track collections of network entities, organizations, or services that make up your infrastructure. For example, you could create and maintain collections that identify and track: Response teams within an organization responsible for maintaining equipment Devices supporting various services in your organization Customers receiving services from your organization The Figure 2-5 illustrates a collection of routers. Figure 2-5: Cisco Router Collection Modeling Your IT Infrastructure Administrator Guide 21

22 Chapter 2: Getting Started Populate Global Collections This section describes how to create and populate a OneClick Global collection. To Populate Global Collections Using Search Criteria The most common method to create and populate a Global Collections view is: 1. Create and name a new collection. 2. Specify search criteria to locate modeled elements (previously modeled within the Universe topology) to populate the new collection. Figure 2-6: Create Collection Using Search Criteria Create and name the new collection Specify the search criteria to locate the modeled devices to populate the new collection To Populate Global Collections Using Add To You can also populate a new or an existing Global Collections view by right-clicking the modeled elements you want to copy from the Universe topology and selecting Add To - Collections. See Chapter 4, Manual Modeling, on page 67 for more information on using these methods to create and populate a Global Collection view. View or Modify Modeled Devices You can view and change modeled device attributes or settings in the Component Detail Panel within the Global Collections topology. Click the tabs in this panel to access general information about a device, its interfaces, alarms, events, and other pertinent information. 22 Modeling Your IT Infrastructure Administrator Guide

23 SPECTRUM OneClick Topologies Figure 2-7: Component Detail Panel - Global Collections Tabs for viewing and changing device attributes and settings The information tab provides general information about the selected modeled device World Topology The World topology helps organize geographic area views of your network. In this topology, you can represent device models of network locations from a national or regional level all the way down to a wiring closet. The following example illustrates a drill down view of an equipment room located at a fictitious North Dallas location. Figure 2-8: World Topology Drill Down View Contents of equipment container. In the World topology, you can create several layers of views that represent locations of your networked devices (i.e., Texas regional offices, Dallas office, North Dallas equipment room, etc.). Additionally, you can use the Component Detail panel to view and possibly change the attributes associated with a modeled device in any World topology view. For instance, by clicking the Component Detail tabs (associated with a modeled device) you can view device information, interfaces, alarms, events, and other pertinent device information. Finally, when populating the World topology views with modeled devices, we highly recommend that you copy and paste modeled elements from Universe topology views. This recommendation stems from the fact that Universe topology views represent the true connectivity views of your infrastructure, thereby, ensuring accurate fault isolation of your network within the SPECTRUM OneClick environment. Modeling Your IT Infrastructure Administrator Guide 23

24 Chapter 2: Getting Started For further information about creating views within the World topology, see Chapter 4, Manual Modeling, on page 67. TopOrg Topology The TopOrg topology helps depict organizational views of your network. In this topology, you can group subnets and device models by services, responsibilities, departments, or other organizational considerations. The following example shown in Figure 2-9 illustrates an organizational view that identifies individuals and groups that comprise a fictitious Finance Department. This type of view is useful when identifying how a network failure or a re configuration impacts an organizational unit. Note: If you purchased the Service Manager module, you can use this module in conjunction with the TopOrg topology to model business services and applications. Further, the Service Manager module also tracks the performance of the service against a contract or Service Level Agreement (SLA). For additional information about using the Service Manager module, see the Service Manager User Guide (5155). Figure 2-9: TopOrg Topology - Finance Department View Finance Department: comprised of individuals and work groups In the TopOrg topology, you can create several layers of views that represent various levels of your networked devices (Enterprise ownership, Department ownership, supporting devices, supporting services, etc.). Additionally, you can use the Component Detail panel to view and possibly change the attributes associated with a modeled device in any TopOrg topology view. For instance, by clicking the Component Detail tabs (associated with a modeled device) you can view device information, interfaces, alarms, events, and other pertinent device information. Finally, when populating the TopOrg topology views with modeled devices, we highly recommend that you copy and paste modeled elements from Universe topology views. This recommendation stems from the fact that Universe topology views represent the true connectivity views of your infrastructure, thereby, ensuring accurate fault isolation of your network within the SPECTRUM OneClick environment. 24 Modeling Your IT Infrastructure Administrator Guide

25 SPECTRUM OneClick Topologies For further information about creating views within the TopOrg topology, see Chapter 4, Manual Modeling, on page 67. Icons in Topology Views Icons appearing in SPECTRUM OneClick topology views are graphical representations of network entities such as individual devices, groups of devices, geographic locations, physical connections, and others. When creating or editing a model, an icon is merely an image with which you interact to manipulate and configure a modeled element. When monitoring the condition of a network through the SPECTRUM OneClick topology views, an icon represents the current status of a device, network group, device location, or a physical link in your infrastructure. SPECTRUM OneClick offers both aggregate and individual icons for representing entities in your infrastructure. Table 2-1 describes the differences between these icons.i Table 2-1: Individual and aggregate icons Aggregate icons Aggregate icons are not managed by an IP or physical address. However, you can configure these icons to display the device IP address that container represents (or the subnet address of the devices that the container represents). These type of icons primarily act as containers, or placeholders in a topology view. An aggregate icon often represents a network group icon. Some examples of network groups are LAN, LAN_802.x, FDDI, ATM_Network, WA_Link and Dialup_Link. Individual icons Individual icons are typically associated with an IP address or a physical address. SPECTRUM can communicate directly with the devices the individual icons represent, so long as the entities they represent are SNMP and ICMP entities. Individual icons often represent network devices. Some examples of individual icons are those that represent a router, switch, or host. SPECTRUM OneClick offers many types of individual and aggregate icons. The appearance of each icon is always based on the entity it represents in your network. The following sections further describe icons by themes, shape, symbol, and color. Modeling Your IT Infrastructure Administrator Guide 25

26 Chapter 2: Getting Started Icon Themes Icon themes present a unified look and feel for all the icons that make up your models. You can apply one of the icon themes to your models from the OneClick View menu shown in Table 2-2: Table 2-2: OneClick Icon Themes Classic The classic icon theme has been especially designed for former SpectroGRAPH users. This theme offers a similar appearance to the icons presented in SpectroGRAPH. VNM icon example OneClick The OneClick icon theme offers a modern looking appearance for modeled icons. VNM icon example Utility The Utility icon theme presents a simplified two-dimensional display of the modeled icons. VNM icon example Icon Shape, Symbol, and Theme As you model devices in your network (through Discovery or manual modeling) SPECTRUM automatically determines the functionality of each device and selects the appropriate icon shape and symbol for that device. Icons come in various shapes and sizes. Icon symbols vary by the model class represented and by the topology in which the icon is located. The most frequently used icons in OneClick topology views are described in Table 2-3 and Figure 2-10, Figure 2-11, Figure Table 2-3: Icon Types by Theme Icon Type Icon Appearance by Theme VNM icons The Virtual Network Machine (VNM) icon normally appears in the top level view above the network group icons. The background color of the VNM icon changes to indicate the current condition of the SpectroSERVER. For example, the VNM icon turns red when the SpectroSERVER disk space reaches 90% capacity. 26 Modeling Your IT Infrastructure Administrator Guide

27 SPECTRUM OneClick Topologies Table 2-3: Icon Types by Theme (Continued) Icon Type Icon Appearance by Theme Network group icons The network group icons represent network groupings such as cable groups, LANs, IP Class A, B, C networks, etc. Device icons A device icon represents an individual device. The device icon color changes to indicate the current condition of the modeled device. For example, the device icon changes red whenever SPECTRUM detects a serious condition requiring attention. Off-Page Reference icons The off-page reference icon is a special-purpose topology icon. It represents a device that is directly connected to a device in the current view but is modeled in another layer. Segment icons Segment icons represent conceptual elements of a network. Examples of segment icons can include (but not limited to): coax segment, wa_segment, fanout, unplaced icon, and pingable icons. Live pipes (or links) Live pipes represent the connection status between network devices. The links change color to indicate the current condition. A gold pipe represents a resolved connection. A silver pipe represents an unresolved connection. Note that live pipes are not enabled by default. To monitor the connection status between devices, you must enable a live pipe. Modeling Your IT Infrastructure Administrator Guide 27

28 Chapter 2: Getting Started Figure 2-10: OneClick Theme Icons and Symbols Host Switch Ping SNMP Hub Bridge Fan out Offpage Reference Dialback WAN Router VPN Event Event Admin VNM Network LAN Chassis ATM Network MCAST OneClick Org Own Org Service VPN Cable Modem Power Test Universal Transport Device Wireless Access Point Printer IP Phone Firewall Flag 28 Modeling Your IT Infrastructure Administrator Guide

29 SPECTRUM OneClick Topologies Figure 2-11: Classic Theme Icons and Symbols Landscape Hub LAN Cable Event Admin Network VNM Router Switch Chassis VPN Landscape Hub LAN Event Model VNM Router Switch Chassis Network VPN SNMP Pingable Bridge Event Admin Dial Backup WAN Workstation Figure 2-12: Utility Theme Icons and Symbols Host Host Workstation Workstation Switch Ping SNMP Hub Bridge Fan out Dialback WAN Router VPN Event EventAdmin Off Page Reference VNM Network LAN Chassis Landscape ATM Network Org Services Org Owns VPN MCAST Printer Wireless Access Point IP Phone Universal Transport Cable Power Firewall Device Modem Modeling Your IT Infrastructure Administrator Guide 29

30 Chapter 2: Getting Started Icon Color and Condition All icons change color to indicate the condition of the device(s) they represent. For instance, a device icon will change color when an alarm condition for that device occurs. A roll-up triangle on a device icon or container icon will change color when an alarm condition occurs on one or more of its components (devices or interfaces). Figure 2-13: Roll-up and Color Conditions Roll-up conditions: The roll-up triangle associated with the Network container icon represents that one or more components of the container has a critical alarm. In this example, a device within the Network container has a critical alarm. The roll-up triangle associated with the device icon represents that a component of that device has an alarm condition. In this example, an interface on a Cisco router has a minor alarm. Icon condition colors: Normal Minor Major Critical Initial Maintenance Suppressed/ Unknown Green Yellow Orange Red Blue Brown Silver Logical links (or pipes) change color to indicate the condition of the connection, for instance: disabled or maintenance conditions are brown, good conditions are green, initial conditions are blue, suppressed or unknown conditions are silver, and poor conditions are red. 30 Modeling Your IT Infrastructure Administrator Guide

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