Advanced Management Training

Transcription

1 SCG The Supply Chain Group AG Advanced Management Training SCG The Supply Chain Group AG Mühlsteige 4 D Ulm Germany Phone: Mail: renate.hergoeth@the-scg.com court Ulm Commercial Registry entry HRB 5363 VAT number DE Management board Dipl.-Betriebswirtin (FH) Renate Hergöth Chairman of the supervisory board Art van Bodegraven Deputy Chairman Ralph Ehmann

2 SCG The Supply Group Chain AG 2 About SCG Mission The SCG gives global support to international operating companies with the best expertise in logistics. It offers complete supply chain solutions to extract the maximum value of your supply chain. The SCG is a specialized expert and provides more than 100 consultants covering all logistics topics. Location Know-How The SCG has offices in locations around the world to provide you with global support: Amsterdam, Atlanta, Liverpool, Manchester, Milan, Munich, Paris and Ulm. The SCG know-how includes all logistics topics: international distribution strategies and networks planning and integration of international supply chains international procurement strategies organizational infrastructure warehouse planning and material flow systems design simulation of material handling systems staff training and teambuilding information technology advanced planning systems business strategies site location strategic partnerships building, planning and design of logistics facilities project management quality program development

3 3 SCG The Supply Group Chain AG Preface The SCG The Supply Chain Group AG presents advanced management training courses in this brochure. This version, published for the first time, shall help you to select adequate training for you and your employees. Our knowledge and skills shall be transferred to you in order to increase your competitiveness of your company. With our 1- to 3-days, interactive workshops, we are convinced to be offering something adequate for you as well. The workshops intent to raise competences and efficiency in managing projects in the context of the supply chain. Altering, practical, real-world courses, with content and entertainment are waiting for you. This brochure gives you a brief courseoverview. All workshops are hold in English and if required, as well in the language of the country. For more information please contact us. SCG The Supply Chain Group AG Mühlsteige Ulm Germany Tel: +49.(0) Fax: +49.(0) renate.hergoeth@the-scg.com We hope to welcome you soon in one of our workshops. The SCG The Supply Chain Group AG Short Overview Seminars and Management Training < WORKSHOPS > FUNDAMENTALS OF SCM INTRODUCTION TO SUPPLY CHAIN MANAGEMENT CONCEPTS LOGISTICS K.P.I.S DISTRIBUTION MANAGER WAREHOUSE REDESIGN INDUSTRIAL LAYOUT PLANNING PURCHASING PROJECT MANAGEMENT FUNDAMENTALS SUPPLY CHAIN PROJECT MANAGEMENT CHANGE MANAGEMENT FUNDAMENTALS MANAGING TECHNOLOGICAL CHANGE SAP LOGISTIC FUNCTIONAL RANGE

4 SCG The Supply Group Chain AG 4 AUTHORS Art Van Bodegraven President Van Bodegraven Associates; Chairman, The Supply Chain Group; Partner Emeritus, The Progress Group With over 37 years of consulting experience in his 45-year career, working with more than 150 companies in more than 15 industry groups, Art has a broad-based track record in the areas of supply chain logistics, productivity, and information systems. Heather Cartwright CEO, Logixsource Consulting Ltd. With over 10 years management consulting, and 15 years industry experience, Heather has a number of professional credentials including Certified Management Consultant (CMC), Project Management Professional (PMP) and Professional Logistician (P.Log.). She provides facilitation and training for The Logistics Institute s Executive in Residence program on an international scale. Stefano Bianchi Partner of Alfa Coplan s.r.l. Stefano Bianchi is partner of Alfa Coplan s.r.l. since With more than 20 years of consulting experience, Stefano has competences in planning of logistic systems and IT systems, BPR and professional training in the area of operations and logistic. Michael Muhsal Senior consultant, IWL AG Michael Muhsal studied business administration and specialized in logistic and product engineering. Since 1992, he works for the IWL AG and focuses on processreengineering, organisation and information technology. Kenneth B. Ackerman President, The Ackerman Company Ken Ackerman has been active in logistics and warehousing management for his entire career. Philippe Demessance Partner of GMI With over 10 years of consulting experience, Philippe has competences in Lean manufacturing and Supply Chain Implementation.

5 5 SCG The Supply Group Chain AG FUNDAMENTALS OF SUPPLY CHAIN MANAGEMENT (1) An interactive two-day workshop, featuring: An overview of the principal components of Supply Chain planning and operations Team-focused case studies Questions and Answers with senior experienced faculty The course is based on the Council of Supply Chain Management Professionals (CSCMP) series, and is presented by the developer of that program. It also contains materials from DCVelocity magazine s Basic Training series, which was developed by the same author. Overview and Definition; Customer Service; Procurement; Manufacturing Integration; Transportation; Warehousing; Materials Handling; Reverse Logistics; Facility Location/Network Design; Outsourcing; Inventory Management; Information Systems; Human Resources; Project Justification and Management Cases: Major Amanda Reckinwith & Comprehensive Supply Chain Redesign; Mini Reverse Logistics, Materials Handling, Transportation, Customer Service, Human Resources, Inventory Management Optional modules: Infrastructure, Lean, Globalization, Cost Reduction, Security, Strategy, Organization, Speed, Flexibility, resilience, Visibility, Planning, Relationships, Metrics, Performance Management, Finance, Litigation, Regulation, Health Safety and Ergonomics Course objectives Knowledge of the functions that make up Supply Chain Management Understanding of the ABC s of each key element of Supply Chain Management Appreciation of how the pieces of Supply Chain Management work together Comprehension of success factors and failure factors in Supply Chain Management planning and operations Exposure to major issues and controversies in the world of Supply Chain Management Newcomers to the supply chain/logistics profession Experienced professionals with primary background in only one or two elements of Supply Chain Management Executives newly-assigned to Supply Chain Management responsibilities Management and staff whose functions affect, or are affected by, supply chain planning and operations, including: o Manufacturing o Finance and Accounting o Sales and Marketing o Human Resources o Real Estate o Research and Development o Legal Duration: 2 days

6 SCG The Supply Group Chain AG 6 INTRODUCTION TO SUPPLY CHAIN MANAGEMENT CONCEPTS (2) A highly interactive one-day workshop, featuring: A tutorial describing the elements and interactions of the components of Supply Chain Management Interactive hands-on play of a game to illustrate the dynamics and behaviors involved in Supply Chain operations A summary of prominent perspectives of Supply Chain meaning and definitions The key elements of successful supply chains Questions and Answers with senior experienced faculty The course originated in the Council of Supply Chain Management Professionals (CSCMP) Fundamentals of Supply Chain Management series, and is presented by the developer of that program. It also contains materials from DCVelocity magazine s Basic Training series, which was developed by the same author. Further, it employs a modern version of MIT s Beer Game, facilitated by a highlyexperienced game-master. Overview and Definition; Supply Chain Game; Infrastructure; Relationships; Globalization; Project Justification and Management Optional modules: Facility Location/Network Design, Lean, Cost Reduction, Strategy, Organization, Resilience, Planning, Performance Management, Finance, Litigation Course objectives Hands-on experience with how real-world supply chains work and behave Reinforcement of how Supply Chain concepts relate to practical Supply Chain operations Appreciation of the challenges involved in the introduction of rational decision-making into Supply Chain operations Exposure to important issues in Supply Chain performance in the contemporary environment Newcomers to the supply chain/logistics profession Experienced professionals with primary background in only one or two elements of Supply Chain Management Executives newly-assigned to Supply Chain Management responsibilities Management and staff whose functions affect, or are affected by, supply chain planning and operations, including: o Manufacturing o Finance and Accounting o Sales and Marketing o Human Resources o Real Estate o Research and Development o Legal Senior management, as described in Executive Issues in Supply Chain Management Duration: 1 day

7 7 SCG The Supply Group Chain AG LOGISTICS K.P.I. S The growing interest of business about the supply chain optimization is leading the development of analysis tools and KPI s to improve the effectiveness and the efficiency of the logistics processes. The supply chain management is today one of the most important area to improve the competitiveness of the business. On this point it s really decisive the monitoring of performances in the different logistics areas: from purchasing to material management, production planning and scheduling, warehouses and transports, to compare performances with competitors and to measure the results of the internal improvement projects. To build a good KPI s system it s necessary to consider that logistics has to optimize both the service level, so effectiveness, and the costs, so efficiency. This specific course gives to participants the tools and the methods to design a KPI system to improve competitiveness of the company and to measure the logistics performances of the company, the logistics providers and the suppliers. Techniques and tools to measure logistics processes Benchmarking methodology KPI s for purchasing and material management KPI s for production KPI s for warehouse and transport Building a monitoring system Cases and exercises: Practical exercise on the analysis tools. How to measure KPI s in the different logistics areas Course objectives Analysis tools definition Monitoring performances Simulation of processes KPI s definition KPI s application Factory Manager Operations Manager Supply Chain Manager Production Manager Warehouse Manager Materials Manager Duration: 2 days

8 SCG The Supply Group Chain AG 8 DISTRIBUTION MANAGER How to optimize the distribution system looking at the cost reduction and the service level improvement. Today again a lot of business don t know what happen to their products when they go out from factories and finish goods warehouses. The complexity of distribution systems is everyday increasing, so it s more difficult the supply chain optimization looking at the cost reduction and the service level improvement. This specific course gives to participants the tools and the methods to design a new distribution network or to optimize an existing one, and to provide a KPI system to improve competitiveness of the company and to measure the distribution performances of the logistics providers. Practical exercises on distribution systems Course objectives Supply Chain rules Distribution cost Transport optimization Analysis tools definition Simulation technology Key Performance Indicators Distribution Manager Transport Manager Supply Chain Manager Logistics Manager Warehouse Manager Materials Manager Sales Manager Duration: 3 days Content Distribution systems The minimum distribution cost Transport techniques Make or buy Transport and outsourcing contracts Analysis tools definition Distribution Key Performance Indicators Cases and exercises: Role play on distribution chain.

9 9 SCG The Supply Group Chain AG WAREHOUSE REDESIGNING How to improve the effectiveness and the efficiency of the warehouse for all kinds of materials: finished goods, raw materials, components, spare parts, intervening on storage, picking, handling systems, layout and organization. The warehouse is the physical location of store and moreover is the physical point of the break between push and pull flows. Today we are looking at a transformation of the idea of warehouse: from centre of cost to strategic lever to improve and to customize the service level. This new strategic warehouse needs a good design, a good dimensioning, a good material handling equipment, a good organization. This specific course gives to participants the tools and the methods to design a new warehouse or to optimize an existing one, and to improve competitiveness of the business in comparison with his competitors. Criteria to choose handling equipment Design and dimensioning criteria WMS (Warehouse Management System) Warehouse Key Performance Indicators Exercises and cases Course objectives Analysis tools definition Design criteria Material Handling Equipment Choosing criteria Improvement of efficiency Information Technology Key Performance Indicators Factory Manager Operations Manager Supply Chain Manager Spare Parts Manager Warehouse Manager Materials Manager Technical Manager Duration: 2 days Data collection, analysis, processing of project data Material Handling Equipment description Unit Load design

10 SCG The Supply Group Chain AG 10 INDUSTRIAL LAYOUT PLANNING How to improve the effectiveness and the efficiency of processes operating on layout of offices, manufacturing shops and warehouses. In the last years the attention of the business is focused on the effectiveness and the efficiency of the entire business system. On this point beyond the well known topics about production efficiency, it s becoming really interesting the methodical design of the industrial layout. The optimization and the synchronization of material and information flows has immediate effects on the effectiveness and the efficiency of business processes, so it s a useful instrument for cost reduction and customer service level improvement. This specific course gives to participants the tools and the methods to design a new factory or to optimize an existing one, and to improve competitiveness of the business in comparison with his competitors. Criteria to choose handling equipment Layout Key Performance Indicators Exercises and cases Course objectives Analysis tools definition Design criteria Material flows optimization Lead time reduction Improvement of efficiency Key Performance Indicators Factory Manager Operations Manager Supply Chain Manager Production Manager Warehouse Manager Materials Manager Technical Manager Duration: 2 days Lean Manufacturing Layout design methodology Analysis of layout options Flow mapping tools

11 11 SCG The Supply Group Chain AG PURCHASING How to modify processes, roles, objectives of the purchasing department because of the evolution of the relationship between customers and suppliers. Relationship between customers and suppliers today are really critical and essential inside the Supply Chain. The role of purchasing is central inside the optimization processes of the supply chain, the focus is everyday on the cost reduction and the service level improvement. This specific course gives to participants the tools and the methods to analyze the purchasing process and to design a new purchasing department, to develop a new kind of relationship with the suppliers, to start the implementation of a comakership project, to measure the logistics performances of the company and its suppliers, and finally to improve competitiveness of the business in comparison with its competitors. Comakership guidelines Practical exercise on the Total Cost of Ownership Practical exercise on KPI s calculation Course objectives The new role Process parameters definition Analysis tools definition Negotiation techniques Vendor rating Key Performance Indicators Purchasing Manager Factory Manager Operations Manager Supply Chain Manager Production Manager Warehouse Manager Materials Manager Duration: 2 days Analysis tools definition Purchasing Marketing Vendor rating Vendor Rating evolution Win-Win Negotiation

12 SCG The Supply Group Chain AG 12 PROJECT MANAGEMENT FUNDAMENTALS This course will be especially useful to you if you are contributing to strategic projects or are considering a career in project management Project Initiating Review tools to help you better; Conduct Needs Assessments; Set Project Selection Criteria; Identify Core Assumptions and Constraints; Establish Success Measures and Identify Critical Success Factors; Define Scope; and Create Project Charters. Project Planning Review techniques to improve your skills at developing a WBS; Sequencing Tasks, Clearly Defining Roles and Responsibilities, Setting Realistic Milestones; and Scheduling. You will be working with tools that will help you: Assess and Update Resources Estimates; Establish Cost Baselines; Ensure Quality Standards; Develop a Dynamic Communications Plan; Identify and Plan for Risks and; Develop a Comprehensive Project Plan. Project Execution Strengthen your skills in the areas of Team Building and Dynamics; Addressing Potential Conflicts; Negotiating; Avoiding and Solving Communication Bottlenecks; and Ensuring Quality Assurance and Quality Improvement. Control and Close-Out Evaluating Performance; Monitoring Vital Signs; Tracking and Status Reporting; Risk Monitoring; Raising Team Risk Awareness; Addressing Performance Reporting; Conducting Earned Value Analysis (EVA); and Managing Change. Close-Out Your current and future projects will be enhanced by increasing your competence in: Evaluating Success; Conducting Reviews; Summarizing Lessons Learned; and Reassigning Team Members. Course Objectives Focus on your practical skills. The Project Management Fundamentals Course effectively combines a focus on hard skills such as scope definition, task analysis, estimating, scheduling, organization and risk analysis and soft skills such as evaluating performance, communicating effectively, influencing decisions, managing conflict, negotiating and working with global teams. Business Benefits Project Management Best Practices based on the Project Management Institute s Body of Knowledge Real-World Dynamic Exercises and Simulation. Templates, Self- Assessment Tools and Reference Materials. Project managers who want to fine tune their techniques for planning and controlling projects. Project sponsors and other key stakeholders who want deeper decision-making expertise. Team members/leaders (including technical and support staff) who want to better improve their project management knowledge and skills Duration: 2 days

13 13 SCG The Supply Group Chain AG SUPPLY CHAIN PROJECT MANAGEMENT Project Management Framework Scope Management Time Management Cost Management Communication Management Quality Management Procurement Management Project Integration Professional Responsibility The key concepts of professional project management above are combined with the most complex facets of supply chain management to provide participants with a professional approach to driving success for supply chain projects. Supply Chain topics covered include: Supply chain analysis techniques Evaluating technology alternatives Business case development Designing and implementing collaborative partnerships and supplier agreements Balanced scorecards and implementing project objectives Course Objectives Focus on practical skills. The Supply Chain Project Management Training course effectively combines a focus on hard skills i.e. scope definition, task analysis, estimating, scheduling, organization and risk analysis and soft skills specific to Supply Chain Project Management including effective multifaceted communications, collaborating with partners, managing with various organizational cultures, managing conflict, negotiating, working with global teams, performance evaluation, measurement and management across organizations. Focus on your goals. The course has helped past participants become more effective at managing supply chain projects because of its practical reallife content and interactive format. Business Benefits: Uses best practice methods from the Project Management Institute and Body of Knowledge with proven supply chain management skills Real-World Dynamic Exercises and Case Study Templates, Self- Assessment Tools and Reference Materials Business and / or project managers who want to improve their techniques for planning and controlling projects specific to obtaining supply chain improvements. Project sponsors and other key stakeholders who want deeper decision-making expertise for supply chain projects. Duration: 2 days

14 SCG The Supply Group Chain AG 14 CHANGE MANAGEMENT FUNDAMENTALS Overview of Business Change Implementation The Align Phase - Current State Assessment & Future Visioning The Mobilize Phase - Solution Design The Implement Phase - Solution Implementation Implementation Factors for Success Change Leadership & Accountability Communication and Change Acceptance Dealing with the Emotional Response to Change Advantages of an Integrated Systems Approach Traditional Change Approach versus Whole- System Approach Organizational Performance Levers Managing Performance, Communication and Leadership Effectiveness Mobilizing Commitment and Making Change Last A Checklist for Monitoring Progress Course Objectives In today's dynamic business environment, change is inevitable and essential for success, but it can create both discomfort and unnecessary business risk if not managed properly. We help teach organizations to diagnose the level of resistance to change and create a plan that will help introduce change in a systematic and sustainable way to help improve adoption to change. The purpose of our Business Change Management Framework is to support employees in their successful transition from the current state to the future state in any change or improvement initiatives. It is a formal approach to managing the process of change by focusing on eight implementation factors for success and aligning important organizational performance levers. Business Benefits: Obtain proven Change Management Diagnostic Tools that can be used again and again Real-World Dynamic Exercises and Simulation Templates, Self- Assessment Tools and Reference Materials Managers who are responsible for introducing new technology into their organizations. Project Managers who want to fine tune their skills and techniques for managing change. Business Professionals involved with new transition efforts in their organizations. Duration: 1 day

15 15 SCG The Supply Group Chain AG MANAGING TECHNOLOGICAL CHANGE Change Management Planning Diagnosing Organizational Requirements Proven Approaches Communications Planning Training Planning Cost/Benefit Planning Managing Organizational Issues Managing Process Issues Managing Training Issues Managing Project Issues Organizational Design & Structure Project Management Tools Proven Tools and Techniques for Success Course Objectives The Managing Technological Change course provides participants with skills and knowledge that will help introduce new technology and/or continuous improvement initiatives smoothly and effectively. During this course, participants learn a structured approach for dealing with the organizational and human aspects of technology transition, including the key concepts of change management, communication, and managing resistance. The participants will develop the business strategies, needs and core processes and learn how to develop action plans and effectively implement the necessary changes. Business Benefits: Obtain proven Change Management Diagnostic Tools that can be used again and again Real-World Dynamic Exercises and Simulation Templates, Self- Assessment Tools and Reference Materials Managers who are responsible for introducing new technology into their organizations. Project Manager who want to fine tune their techniques for managing technological change. Professionals involved with new technology transition efforts in their organizations. Duration: 1 day

16 SCG The Supply Group Chain AG 16 SAP LOGISTIC FUNCTIONAL RANGE The requirements of logistic processes vary within the industry, the kind of supply units (production, distribution) and in particular within the form of technical support. Comparing internationally, this is very differently specified. However, the demand for IT-supported processes is still increasing especially in the field of logistics. The SAP AG, as global market leader in the field of ERP, attempts to do justice to many logistic requests with its portfolio of mysap Business Suite. Central questions thereby are: What functions is it about? How can companies do justice to their requirements or optimize their logistic processes with it? This lecture shall deliver the participants an insight into the SAP-structures and particularly point out the logistic processing. This occurs for process-specific purposes. A basis is being communicated to the participants in order to be able to judge, if SAP in the field of logistics can be alternative of solution for their specific requirements. Part 1 by SCG-specialists: Overview of mysap ERP and its functionalities to support logistic processes. Implementation and structuring of SAP in the field of warehouse. Functions to support the logistic processes. Exemplary mapping of selected processes. Part 2 by SAP-specialists: Detailing of selected questions depending on the client. o e.g. regarding RFID o e.g. regarding PbV o e.g. Course objectives Basic knowledge to logistic functions of mysap ERP Decision support to consider SAP as alternative to classical warehouse management systems. Companies that want to control their requirements, if SAP is an alternative as system to support the logistic processes. Warehouse Manager IT Manager Duration: 1 day