Home Renovations and Repair

Transcription

1 Home Renovations and Repair November 2003 Fair Trading Act This tipsheet is intended to provide general information and is not a substitute for legal advice. This tipsheet has two parts: general information about hiring any contractor; and specific information about contract requirements and cancellation rights if you are dealing with a prepaid contractor. Prepaid contractors accept money before work is finished, and look for work or discuss or finalize a contract away from their normal place of business - for example, in your home. See page 4 for more details. Table of Contents Page Choosing a Contractor 1 The Contract 2 Paying for the Work 3 Protect Yourself From Liens 3 Working with Prepaid Contractors 4 If You Have Problems 5 Home Insurance 6 More Information 6 Hire Certified Tradespeople 7 Choosing a Contractor References and reputation - The best way to find a contractor to repair or renovate your home is through satisfied customers. Ask around. Have any of your friends or neighbours had similar work done? Were they happy with the work and the price? Check the work. Does it meet your standards? Ask the contractor for the names of customers in your area, and see if you can look over the projects. Trade qualifications - Specific tradespeople must be certified to work in Alberta and will be able to show you a pocket certificate issued by Alberta Learning, formerly Alberta Advanced Education and Career Development. Other tradespeople may have taken extra training to become certified but do not have to be certified to work. To find out who must be and who may be certified, read Hire Certified Tradespeople at the end of this tipsheet. Contact your local Better Business Bureau for its information about a company's complaint history. (See More Information on page 6.) Contact your local homebuilders association or related trade association for a list of professional contractors working in your area. (See More Information on page 6.) Prepaid contractor licensing requirements - If the contractor comes to your door and also wants money before the work is done, the company must be licensed. For more details see Working with Prepaid Contractors on page 4. Estimates - Get written estimates from more than one business. An estimate should contain a description of the work to be done, the type and quality of materials to be used, the start and completion dates, the total price, guarantees, and method of payment. When getting an estimate it s important to describe the project in writing as completely as you can. Include the type and quality of materials you want. Give the same details to all prospective contractors, so they'll know what the job requires and will be bidding on the same work. Use the estimates to help decide which contractor you will use. An estimate is not a contract. If you accept the estimate, you need to prepare a contract based on the estimate. See Contract Requirements for details that should be included. Avoid contractors who: knock on the door to tell you they just happen to be doing some work in the area and can give you a "special price."(most problems relating to home renovations involve contractors who solicit contracts door-to-door.) A GOVERNMENT SERVICES Consumer Services

2 promise a discount if you allow them to use your home "to advertise our work." They have probably made the same offer to everyone. quote a price without seeing the job demand a large down payment "to buy materials." Most reputable contractors can maintain charge accounts with their suppliers. refuse to give you a written contract outlining what they will do, or won't allow you to get other estimates only have a post office box for an address, or an answering service for a telephone number don t give a specific start and completion date Grey-market or underground contractor cautions Unfortunately not all contractors play by the same rules. Some cut corners to offer lower prices. They promise you a good deal as long as nothing is written down and you pay in cash. These cash deals can mean a lot of risk for you. Contractors who don t do business properly don t protect you from accidents or their mistakes. If there is a work-related injury or damage to your home, you could face lawsuits and financial loss. You could be responsible for your contractor s unpaid bills. And you could be stuck with work that is incomplete or badly done. While serous, these risks are easy to avoid. Before you agree to let anyone work on your home, take these simple steps: know who you re dealing with, make sure you re protected from risks, and always Get it in Writing! (Source: What to do when you hire a contractor, Get it in Writing! campaign. Used with permission.) For more information about the Get it in Writing! campaign and underground contractors, visit the Web site at Contracts for large home improvements can be complicated. If you're not sure of something in the contract, ask for an explanation. If you're still in doubt, take it to a lawyer. (See More Information on page 6.) Once you sign a contract it s legally binding, so read it carefully. Does it accurately describe the work to be done? It s important that you and the contractor agree on the exact job, materials and timing. Any blank spaces on a printed form should be filled in with NA (not applicable) or NIL (nothing). Strike out anything you don't agree with, and make sure you and the contractor initial the change. You can also ask that the contract be rewritten. Contract checklist In addition to the information found in Prepaid contract requirements (See page 4) renovation contracts should also include the following: a detailed description, with blueprints if appropriate, of the work to be done. Write in the quality and type of materials to be used. Include all work that is being subcontracted, such as plumbing and wiring; a statement identifying who is responsible for getting all necessary permits and ensuring that inspections and approvals by local authorities will be done at the proper times. The homeowner is ultimately responsible for making sure necessary permits are in place before work starts. a statement that the work will be done according to local codes; a statement that the contractor is responsible for removing all debris as soon as construction is completed; a statement that the contractor will repair or replace property damaged during the work; a statement of all warranties, explaining what is covered, for how long, and what will be done if there are problems; The Contract a Certificate of Insurance showing the Verbal contracts can be difficult to prove so a written contract is best. If you re a using a prepaid contractor, Alberta law says that the contract must be in writing and must contain specific information. (See Working with Prepaid Contractors on page 4.) contractor's public liability and property damage insurance; the contractor s Workers Compensation Board number; a statement outlining any cancellation rights; signatures of you and the sales representative for the business; and Home Renovations and Repair Page 2

3 a statement identifying how problems with the contractor will be resolved. Changing the contract To protect you and the contractor, make sure any changes to the contract have your written approval and a signed statement from the contractor, giving the extra cost (or reduction). If you are financing the work with a loan, find out if someone from the financial institution must approve any changes. Paying for the Work Make sure the payment schedule is clearly outlined in the contract. Most contractors will ask for a deposit or down payment. Find out if this is refundable and if so, under what conditions. Contractors may also want interim or progressive payments after specific work is completed. Make sure the details exactly what will be done and how much is to be paid - are part of the contract. Remember, if the contractor accepted money before work was completed, and looked for work or discussed or finalized a contract away from its normal place of business, for example in your home, the company must be licensed as a prepaid contractor. (See page 4.) Make sure you get a signed receipt for all payments. Paying by credit card may give you charge-back rights if work is not done. Protect Yourself from Liens If a contractor does not pay his suppliers and subcontractors, they can place liens on your property. A lien is a notice that someone is claiming a right to be paid out of the value of the liened property. If a lien is registered on your property, it will be difficult to mortgage or to sell your property until the lien is removed. Lien holders can also foreclose on the property to satisfy their claim. You can find out if a lien has been registered by doing a title search at a registry agent or Land Titles Office. There is a charge for this service. (See More Information on page 6.) The Builders Lien Act You can protect yourself from liens by using the provisions of the Builder s Lien Act. The Act requires you to hold back 10% of the value of the work done or materials supplied up to the time the payment is made. You should keep the holdback money for 45 days after the work has been completed, the materials have been received, or the contractor has given written notice (a certificate of substantial completion) stating the renovation is ready to use. The holdback money is to be used to pay suppliers and workers who have registered liens. Before you make any payment, do a title search to make sure no one has registered a lien. (See More Information on page 6.) If you don t hold back the money or if you pay the holdback amount improperly, you may have to pay the contractor s creditors the dollar value of the lien holdback as well as the money you ve already paid. Talk with a lawyer for more information about the Builders Lien Act and for advice if a lien is registered against your property. The Builder s Lien Act applies to all payments including progressive or interim payments. If the contract calls for a $2,000 interim payment, you must hold back $200 for the 45 days. When you are satisfied no liens have been registered during the 45 days, pay the remainder to the builder. The Act doesn t require the holdback money to be placed in a trust account or with a lawyer. When is the job complete? Before declaring the job or part of the job is finished, meet with the contractor to inspect the work carefully. Now is the time to note any work not done or not done properly. Wait until everything you have been promised has been done before making the final payment, or signing a completion certification or any other document that releases the contractor from further responsibility. The total amount of a progressive or final payment that s made after the lien period has passed should never be more than the value of the work done and the materials supplied to date. Home Renovations and Repair Page 3

4 Working with Prepaid Contractors Most renovation complaints are about contractors who approach homeowners to suggest they need renovations done. Normally they demand some payment before all the work is finished. Problems include charging unreasonably high prices, doing shoddy work and failing to complete work as promised. Special regulations apply to contractors in Alberta if: they accept money before work is complete, they look for work or discuss or finalize a contract away from their normal place of business - for example, in your home, and the contract is for work done on your home. Contractors who carry out all these practices must be licensed as a prepaid contractor under the Fair Trading Act by Alberta Government Services. To be licensed, these businesses must post security for their consumers protection. If a business is negligent in performing its services or providing the goods, the affected consumers can submit a claim against the security. You can find out if a contractor is licensed by contacting Alberta Government Services. (See More Information on page 6.) Prepaid contract requirements If a prepaid contract is worth $200 or more, the contractor is required by the Fair Trading Act and the regulation to give you a written contract. It must contain: full names and addresses for you and the contractor and the name of the salesman if applicable; the company s telephone number and fax (if applicable); the date and place of the contract; a detailed description of the quality or type of materials to be used, and the services and work to be carried out under the contract; itemized prices for all goods and services; the completion date of the services to be provided; a statement of your cancellation rights; the total price of the contract and the terms of payment; if the goods and/or services are to be provided later, the delivery date for the goods and the start date for the services as well as the date when all services will be completed and goods provided; full cost of credit disclosure including details about any security taken for payment, and signatures of you and the sales representative for the business. (See the Contract checklist on page 2 for other types of information that you should include in your contract to protect yourself.) The contractor must give you a copy of the written contract at whichever time comes first: on or before the date the work begins, or within 10 days after you sign the contract Cancelling a prepaid contract When a written contract has been solicited, agreed upon or signed at your home or away from the contractor s normal place of business, the Fair Trading Act lets you cancel it without giving a reason. You must cancel no later than 10 days after you received your copy of the contract. The Act says you gave your notice to cancel the contract on the date the letter was sent or personally delivered. Keep a copy of your notice. Home Renovations and Repair Page 4

5 You can cancel a contract by any method as long as you can prove the date that you cancelled the contract. Ways to give notice include in person, by registered mail, by fax, and by courier. You can cancel the contract by sending or delivering the notice to the business or the salesperson at any address on the contract. If you don t know how to reach the supplier, contact Alberta Government Services. You may keep goods delivered to you under the contract until the seller refunds your money or returns any trade-in you may have given as part of the sale. The seller must provide you with a full refund within 15 days of cancellation. You should then allow the seller to pick up the goods. The business should pick up the goods within 21 days of cancellation. If the work started before the end of the 10- day cancellation period, you can still cancel the contract. However, the contractor has the right to ask that you pay a reasonable amount for the work that was done up to the time you cancelled. The contractor must refund your money before he or she can ask for the money. Extended cancellation rights Your cancellation rights can be extended for up to one year from the day the contract was signed if: the contractor wasn t licensed when the contract was signed the sales contract didn t include all the required information found in Section 35 of the Fair Trading Act including the required cancellation statement all the goods were not provided within 30 days of the delivery date specified in the contract or an amended date agreed to in writing by the buyer and seller* the services were not started within 30 days of the delivery specified in the contract, or an amended date agreed in to writing by the buyer and seller. * *Note: If you accept delivery of the goods or authorize services after the 30-day period, you can t cancel the contract. If You Have Problems No matter how much care you've taken in selecting a contractor and preparing a contract, things can go wrong. If the completion date passes or it seems that the contractor has abandoned the job, send the contractor a registered letter. This letter should state when you expect to have the job finished, and that if that deadline is not met you will hire another contractor to finish the work with the money remaining from the original contract. Do this only after you have received an estimate from another contractor. If the contract identifies a dispute resolution process, start the process if the contractor doesn t respond. Many disagreements can be settled through discussion and compromise. If these don t work, you may have to take the contractor to court. The Better Business Bureau can help with some consumer complaints and arbitration. (See More Information page 6.) If you believe some of the work is not up to Building Code standards, report it in writing to your municipal inspection department. If the work doesn't meet Code requirements, the contractor will have to correct it at his or her own expense. If a job was misrepresented, or the supplier defaulted on a prepaid contract, or if you suspect the business is not following the requirements of the Fair Trading Act, contact Alberta Government Services. (See More Information on page 6.) Home Renovations and Repair Page 5

6 Home Insurance Contact your insurance agent, broker or company before starting renovations to make sure you are covered for materials added during construction. As well, you will need extra coverage if you aren t living in the house during renovations. Most homeowner s insurance doesn t cover construction-related fire and liability risks. Talk with your insurance representative about your project. More Information Checking for a prepaid contractor s licence Unfair Practices: Fair Trading Act tipsheet Alberta Government Services Edmonton: (780) Toll free in Alberta: then click on Search for a licensed business click on Forms, Publications & Tipsheets then click on Consumer Tipsheets Company information Check the Better Business Bureaus reliability reports for information about a company s complaint history. Better Business Bureau of Central & Northern Alberta Edmonton: (780) Toll free in Canada: Better Business Bureau of Southern Alberta Calgary: (403) Toll free in Southern Alberta: Contact the Alberta Home Builder s Association to find out if the contractor is a member in good standing. Alberta Home Builder s Association Phone: Title search (searching for liens against property) To search your property s title you must know the legal description, Land Identification Number Code (LINC number), or the title number for the property you want to search. Generally, a title cannot be searched by municipal address, however some Registry Agents can search by address. Title searches and certified copies of titles are available through Land Titles Offices and Registry Agents. Finding a Registry Agent Telephone book: look under "Licence and Registry Services" in the SuperPages of the telephone directory Web site: and click on Alberta Registry Agents. Land Titles Offices lto@gov.ab.ca John E. Brownlee Building Street Edmonton, Alberta, T5J 3W7 Phone: (780) J.J. Bowlen Building th Avenue S.W. Calgary, Alberta, T2P 0Y8 Phone: (403) Legal information If you need legal information and don t have a lawyer, the Lawyer Referral Service will give you the names of three lawyers. You may contact all three. There is no charge for the first half hour. Calgary: (403) Toll free: The Get it in Writing! campaign is managed by the Canadian Home Builders Association with support from the Government of Canada. The campaign promotes protecting yourself by hiring professional contractors and using a written contract. Toll free in Alberta: A current version of this tipsheet and other tipsheets are available at the Alberta Government Services Web site at If you need more copies of this tipsheet you have permission to photocopy. Please call our office to make sure you have the most current version. Home Renovations and Repair Page 6

7 Hire certified tradespeople! Don t cross your fingers. Ask about certification! A homeowner s short course on getting quality work, peace of mind. When you want to hire someone to build or remodel your home, do home repairs, or landscape your garden, choosing the right person to do the work can be a really difficult decision. All too often, homeowners pick someone from the Yellow Pages or at random, and then hope the people who do the work are competent. There s a much better way! This information will show you how to assure yourself that people you employ to do trades work can do the job safely, accurately and professionally. That means good value for the money you pay, and security in knowing that the work will be done to high standards. It all boils down to always making sure before the job starts that the tradespeople involved are certified journeymen or registered apprentices. What s certification? A certified journeyman has successfully completed a program of apprenticeship training involving a combination of classroom instruction and, depending on the trade, between 1,000 and 6,000-plus hours of on-the-job training under the supervision of an experienced, certified tradesperson. At every stage, the apprentice must pass exams showing that his/her skills meet high standards. A certified journeyman can also be A person with enough knowledge and experience for the Alberta government to certify, after an exam, that his/her skills are equivalent to someone who has completed an apprenticeship program. A person with journeyman status in another province, and whose journeyman card from that province is endorsed with the interprovincial Red Seal. Membership in a trades organization or association does NOT mean that a person is certified. Only holders of an Alberta or Red Seal-endorsed journeyman card are certified. Which trades? Always ask to see a government-issued card like this when hiring tradespeople Here s a list of the trades most commonly hired by homeowners. Those trades in which workers must, by law, be certified are marked with an asterisk (*) Electrician* Gasfitter* Plumber* Painter and Decorator Carpenter Cabinetmaker (Continued over) Bricklayer Concrete Finisher (e.g., replacing driveways) Landscape Gardener Glazier Tilesetter Locksmith Home Renovations and Repair Page 7

8 Other trades that homeowners may use for repair or installation work include: Sheet Metal Worker* (e.g., heating systems, ducting) Electronic Technician* (e.g., radio or TV repair) Refrigeration & Air Conditioning Mechanic* Appliance Service Technician* Water Well Driller Welder* What s in it for the homeowner? There are many benefits to the homeowner from using certified tradespeople: personal safety a job well done knowledge that the work you re paying for is up to high standards. Some home insurance policies require that any repairs to your home meet provincial standards and be carried out by a certified individual. Tradespeople and their employers are proud of the consistent, quality work they do. They have high standards. They work hard to keep up with changing technology. And many companies will only hire certified people, or people who are training toward certification. No one can say that an uncertified worker does unsafe or substandard work. But you can be sure that a certified journeyman is capable of work that meets high minimum standards for both safety and quality. These Trades May Also Affect You! Most people own a car and get their hair cut or styled regularly. Anyone working in the auto repair or hairstylist trades must, by law, be a certified journeyman or a registered apprentice. These trades are: Auto Service Technician (mechanic)* Auto Body Technician* Auto Glass Technician* Motorcycle Mechanic* Recreational Vehicle Service Technician* Hairstylist* Two ways to find out When you re hiring someone to do trades work, always ask first to make sure the work will be done by a certified journeyman or registered apprentice. Certified individuals will be proud to show you their card. Or, you can call the nearest apprenticeship and industry training office to verify an individual s status. For offices outside your local calling area, call , then enter the number you wish to reach. Bonnyville (780) Calgary (403) Edmonton (780) Fort McMurray (780) Grande Prairie (780) Hinton (780) Lethbridge (403) Medicine Hat (403) Peace River (780) Red Deer (403) Slave Lake (780) Vermilion (780) Information presented by Alberta Apprenticeship and Industry Training Alberta Government Services Better Business Bureau of Central and Northern Alberta October 2001 Home Renovations and Repair Page 8