JACK CROWLEY, PMP 3856 Mill Mount Drive Powhatan, Virginia

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1 JACK CROWLEY, PMP 3856 Mill Munt Drive Pwhatan, Virginia SENIOR PROGRAM MANAGEMENT PROFILE Senir Prgram Manager with ver twenty years experience in prtfli-prgram-prject management and peratins. Prtflis, prgrams and prjects have spanned federal, state and cmmercial clud infrastructure, business, gvernance, cmpliance, security, call centers, business cntinuity - disaster recvery and infrmatin technlgy disciplines. Industries include financial, insurance, manufacturing, transprtatin, healthcare, gvernment, telecmmunicatins and retail. My expertise is bringing tgether cmpeting needs acrss multiple divisins and r cmpanies/gvernmental agencies, defining and delivering the slutin. Speaker, trainer and mentr f Prject Management Institute, Sftware Engineering Institute, and multiple maturity mdels at sympsiums and specific clients. Participated n PMI s Organizatinal Prject Management Maturity Mdel, OPM3, review bard. Management Executive Gvernance Business Prcess Re-engineering Standards Implementatin Organizatinal Change Management Management Cntrls Custmer Relatinship Management Assciate Grwth & Develpment Prject, Prgram, Prtfli Management PMI-PMBOK, Prgram & Prtfli Mgmt Standards Change Management Security & Cmpliance COTS Implementatin, IT System, Sftware Prcess Develpment SEI, CMMi, IEEE, & ISO Standards Vendr Management EMPLOYMENT WITH KEY ACCOMPLISHMENTS CGI: Senir Prgram Manager (Sr. Technical Cnsultant) - April 2011 t Current Leading multiple initiatives t imprve autmatin f ur internal infrastructure and prcesses. Implementing IPsft s IPcenter September 2014 t Current Staff 10 +/- Prgram Budget: Multi Millin Current Status: Prject 1> Standing up Prf f Cncept, Develpment/UAT and Prductin Envirnments 100% cmplete. Prject 2> Organizatinal Change Management and Training 93% cmplete. Prject 3> Onbarding Internal infrastructure and clients> 84% cmplete. Prject 4> Build and Deply Disaster Recvery, 80% cmplete. Implementing SailPint s Identity IQ, Identity and Access Management System acrss ur entire infrastructure (Internal, Cmmercial, Federal and Clud) Staff 5 +/- Prgram Budget: Multi Millin Current Status: Prject 1> Standing up base system, 100% cmplete. Prject 2> On-barding critical clients and passing bth Cmmercial and Federal Audits, 100% cmplete. Prject 3> Custmizatin and nbarding the balance f ur clients, 60% cmplete. CGI IaaS Clud Services and U.S. GSA Selects CGI fr Clud Services April 2011 Aug 2014 Develped and enhanced the Federal Gvernment s clud. Expanded t meet State Health Infrmatin Exchange and varius Cmmercial needs including HIPPA and PCI cmpliance requirements. Staff 35 +/- Prgram Budget: 15 millin ver 3 years Current Status: Operatinal mde, n further prjects at this time Jack Crwley, PMP Resume 1 f 5

2 CIBER: Principal Cnsultant, Senir Prgram Manager - February 2010 t March 2011 Cmpleted a ne year statement f wrk implementing Lawsn s Human Capital Management and Payrll system t the existing Lawsn Financials and Prcurement applicatin fr University f Nrth Carlina Health Care. Cmpleted Slutin Design phase n time and 1% under budget. Cntract cmpleted. Staff 36: 3 CIBER team, 16 Cre Team (VP, Directrs, Managers), 5 Executive Gvernance Prgram Budget: Cnfidential Prgram n schedule and 1% under budget Cnsultant - Experis (frmally Cmsys): Senir Prgram Manager May 2007 t January 2010 City f Richmnd: MUNIS Tax System: Brught in t save a prgram gne wrng. Cmpleted cntract renegtiatin, Real Estate Tax mdule, prgram apprach, plan and schedule n-time. Business License and Persnal prperty were deplyed in the summer and winter f Cre Team: 8, Spnsrs: 7, SME teams vary 5-15, Executive Gvernance 8 Prgram Budget: $3M Labr, $1M Sftware City Audit Reprt I am the prject manager mentined n page 4 (r page ii), 3 rd bullet f the reprt. Current Status: System fully implemented City f Richmnd: ERP Request fr Prpsal: In early 2009, Develped an Enterprise Resurce Planning RFP t replace the City s mainframe financial, prcurement, budget, human resurce and payrll systems, plus a few ther minr systems. The RFP was issued during the first quarter f 2010 and awarded in Nvember City f Richmnd: Stimulus Spending Tracker: Led the develpment f plicies, prcedures and technical slutin t track and reprt stimulus spending t the federal gvernment. Nt nly did this team finish early, the IT team fund errrs in the Federal applicatin and helped them fix it! Cre Team: 6, Spnsrs 3, 7 Cmpnent until Presidents, 8 Executive Gvernance Kentucky Farm Bureau: Urban Market Develpment Prgram: Planned and executed the pening f 12 ut f 23 new urban ffices acrss multiple cunties in Kentucky. The scpe f this prgram included: Renvatin r new cnstructin f ffices, hiring, training and licensing f staff, extensive business prcess changes and IT system enhancements t split the varius bks f business and crdinatin with tw ther large prjects. In a nut shell, I wrked my way ut f a jb. Staff: 3 Direct, 45 indirect, 6 Executive Gvernance Prgram Budget: $4.5M Current Status: Cmpleted Nvember 2008, ne mnth ahead f schedule and under budget City f Richmnd: 311 Call Center Prgram: Planned, develped and implemented the City f Richmnd s 311 Call Center, allwing citizens t call 311 and access any agency in the City f Richmnd, ther than emergencies. The scpe f this prject included: Call Center facility cnstructin, training develpment and delivery fr 8 agencies, 32 Call Center staff and 3 management staff, Cisc interactive vice respnse system, ver 12 City, State and Federal Systems, Verizn 311 hard and sftware, and multiple lcal exchange carrier crdinatin. Staff 36: 32 Operatrs, 3 Management, 1 Administrative Assistant Prgram Budget: $400K Prgram cmpleted n schedule and under budget Cnsultant - Markel Crpratin: Prtfli Management Office Directr, Nvember 2006 t May 2007 Six mnth cntract> Develped and implemented Prtfli Management Office fr Markel Crpratin; fcus n implementing IT Gvernance fr prject priritizatin and resurce utilizatin acrss 7 independent lines f business, then turn it ver t Operatins. This grup apprves/rejects and priritizes wrk t ensure alignment with the highest value business and regulatry needs. Oversaw the nging: Recrds Management Prgram, CRM, Security Hardening and Payment Card Industry Prgram, Regulated & Nn- Regulated insurance prject, and implementatin f MS Prject Server 2007 prject. Staff 7: 2 Sr. Prject Managers, 1 Prject Manager, 2 Business Analysts, 2 Applicatins Analysts, 9 Executive Gvernance Operatinal Budget: $1.5MM Prject cmpleted n schedule Jack Crwley, PMP Resume 2 f 5

3 Circuit City, Prtfli Management Office Directr, June 2005 t Nvember 2006 In ne year, develped and implemented the Enterprise Prtfli Management Office in partnership with each line f business, peratins and ur vendrs. Rlled ut new plicies, methds, tls, training t supprt Circuit City's transfrmatin. Staff 50: 25 Cre EPMO Functins and 25 in Risk Management, budget: $7.2MM, 11 Executive Gvernance Directly managed a prtfli f 30 prjects ($15MM) t supprt ur merchandising transfrmatin, maintaining green status Created and implemented Enterprise Prtfli Management Gvernance t select the right prjects based n crss business pririties Risk Management functins: Technical Change Cntrl, Business Cntinuity Management, Cmpliance Cmpany clsed Capital One, Directr, December 2001 t June 2005 As the verall prgram and prject manager, translated Capital One s visin and strategy int specific bjectives that team leaders and perfrmers implement. Directly led and drve business and IT prcess imprvements and dcument management initiatives t meet critical business bjectives. Staff: 30 assciates, 5 cntractrs, 5 Executive Gvernance Budget: $15MM Imprved ability t deliver business slutins better, faster and cheaper, influenced the CIO and directs t allw me t initiate, plan, develp, and implement the slutin delivery methd prgram. Over a 3 year perid: reduced average time t market frm 575 days t 310 days fr large prjects Increased plicy cmpliance t 97% Increased time entry-financial charge backs t 100% Reduced prductin defects by 60% Reduced majr system failures frm 7/year t > 1/year Increased prjects n schedule and budget frm 5% t 45%. Stepped up t plan, develp and implement an IT wide dcument management slutin t meet Sarbanes Oxley and ther regulatry requirements. Business units als adpted the slutin. Exceeded gals by reducing annual risk expsure frm 180K t <1K per year, fur mnths ahead f schedule and $50K under budget Obtained satisfactry rating n all IT dcuments frm federal examiners Recruited by Circuit City CIO t lead PMO ffice. Cnsultant - Infrmatin Technlgy Prgram Management Cnsulting: February 2001 t December 2001 Telcrdia Technlgies: Prgram Management Directr, Prgram Management Office and Business Prcess Re-engineering Practice Helped develp, implement, drive and finally lead new slutin delivery and PMO cnsulting practice. Drve visin and strategy int specific sales and delivery bjectives that team leaders and perfrmers implemented. Marketed and sld six cntracts t varius industries t mature their ability t develp and deliver slutins better, faster and cheaper. Led re-engineering business and infrmatin technlgy practices with crss functinal teams, meeting strategic visin and gals, resulting in prjected ROI up t 2.4:1 ver tw years Led, develped, planned and implemented strategic plans, aligning business and infrmatin technlgy rganizatins, achieving SW-CMM L2 gals within tw years Led prgram management ffice: Respnsible fr the Prgram Management f Prcess Imprvement and Prtfli/Prgram Office develpment practice, with six prjects acrss the US, $12.5M in revenue, leveraging ur SW-CMM L5 prcesses Industries included: Finance, Pharmaceutical, Insurance, Telecmmunicatins and Manufacturing Exceeded $10M annual sales gals by $2.5M Realized $7.5M in new revenue during dwnturn and cllected $3.2M in bad debt Exceeded client crprate gals and visin by 20%, reducing csts an average f 12% per year, with a return n investment ranging :1 acrss the strategic prjects Divisin was clsed and accepted psitin with Capital One Jack Crwley, PMP Resume 3 f 5

4 Matlen Silver Grup: Prgram Management Directr, February 2000 t February 2001 Fr Merrill Lynch Private Client Grup and Gldman Sachs Created Prgram Management Office Gvernance t priritize and drive business directin by applying a crss-business perspective; fcused n strategic slutins, directin and financial management. Managed teams f 18-6 peple with varying budgets. Develped, implemented and achieved SW-CMM L3 ff-shre (Trinidad) team Managed fur business prjects and five IT maintenance effrts with sixty staff members. Three f the five delivered within time and budget requirements Sub respnsibilities included business develpment, sales and marketing With crss-functinal team, reduced prductin errrs by 60% and business slutin cycle time by 50% Industries included: Finance, Pharmaceutical and Manufacturing Slutins included: Business Prgram Office, Custmer Relatinship Management, Supply Chain Cmpleted prjects and accepted cnsulting ffer frm prject partner, Telcrdia Technlgies Prudential Health Care: Senir Prject Manager Nvember 1998 t February 2000 Led their cre health insurance claims system cnversin prject fr Y2K; 20% ($3M) under budget and ne mnth ahead f schedule fr healthcare business Business realized financial benefits f $24,000 per mnth three times faster, 6 t 18 mnths Reduced prject cycle time frm 18 t 4 mnths with 30% less staff, 60% reduced maintenance csts Met Y2K prject bjectives paving the way t Aetna sale in December 1999 Sapient Crpratin: Senir Prject Manager March 1997 t Nvember 1998 Carried ut the implementatin f business strategy thrugh: Direct and indirect custmer cntact and service, managed tasks and utcmes, fcused n executin f cre business prcesses fr the prjects Led three ERP applicatins fr internatinal rllut in 12 cuntries planning, designing, testing, crdinating, and implementing strategic business systems fcused n e-business Managed five develpment and tw maintenance prjects; ranging frm fur t thirty peple per prject, revenue respnsibility f $15M Led develpment f prject management wrk stream f the Agile develpment methd Facilitated several strategic business and IT directin sessins fr investment banks Gldman Sachs and Merrill Lynch. Subjects included: (8 and 5 peple respectively) Cmpleted prjects and was asked t take ver a client s Y2K prject at Prudential Healthcare EDUCATION MS Infrmatin Systems, New Jersey Institute f Technlgy, Newark, NJ; Summa Cum Laude, GPA 3.94/4.0, December, 1999 BS Management Science Finance, Kean University, Unin, NJ, Summa Cum Laude; GPA 3.96/4.0, May, 1996 CERTIFICATIONS AND HONORS PMP, Prject Manager Prfessinal, Prject Management Institute Masters Certificate in IT Prject Management, Gerge Washingtn University Six Sigma: Intrductin, Statistical Prcess Cntrl SEI SW-CMM Training: Intrductin, Defining Sftware Prcesses, SCE Lead Evaluatr Training PROFESSIONAL ACTIVITIES Funder and advisr - Greater Richmnd Enterprise Prtfli Management Office Lcal Interest Grup within the Central Virginia Chapter f the Prject Management Institute Prject Management Institute (PMI) Presenter, Financial, Risk Management and Prtfli Management Special Interest Grup Member Prject Management Institute Organizatinal PM Maturity Mdel team member Sftware Engineering Institute (SEI) SEI Member and Presenter Jack Crwley, PMP Resume 4 f 5

5 OTHER ACTIVITIES Bard Member & President, Westlake Hme Owners Assciatin ( 2014-current) Bard f Directrs and President Emeritus, Richmnd Triathln Club Bard f Directrs, Operatins and Race Team, Richmnd Multi Sprts ( ) USA Triathln Assciatin (current) Natinal Ski Patrl, Senir Patrller and Emergency Trauma Care Instructr ( ) Natinal Eagle Scut Assciatin (current) REFERENCES CGI CIBER University f Nrth Carlina Health Care System City f Richmnd Kentucky Farm Bureau Circuit City Capital One Additinal references may be fund at Linked In Jack Crwley, PMP Resume 5 f 5