GLOBAL B2C E-COMMERCE DELIVERY 2015

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1 PUBLICATION DATE: OCTOBER 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 10 METHODOLOGY I PAGE 11RELATED REPORTS I PAGE 12 CLIENTS I PAGE FREQUENTLY ASKED QUESTIONS PAGE 15 ORDER FORM I PAGE 16 TERMS AND CONDITIONS 1

2 PRODUCT DETAILS Title: Type of Product: Category: Covered Regions: Covered Countries: Language: Formats: Number of Charts: Global B2C E-Commerce Delivery 2015 Market Report B2C E-Commerce Global, Asia-Pacific, Europe, Eastern Europe, Western Europe, Scandinavia, Latin America, North America, Middle East & Africa China, Japan, Australia, South Korea, India, Indonesia, USA, Canada, UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia, Turkey, Poland, Sweden, Brazil, Mexico, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, Egypt English PDF & PowerPoint 99 PRICES* Single User License: Site License: Global Site License: 2,950 (exc. VAT) 4,425 (exc. VAT) 5,900 (exc. VAT) QUESTIONS ANSWERED IN THIS REPORT SECONDARY MARKET RESEARCH How important is delivery to global online shoppers? What are the major trends in B2C E-Commerce delivery? Which delivery methods are most used by online shoppers? How do preferences about B2C E-Commerce delivery options vary worldwide? Our reports are exclusively based on secondary market research. Our researchers derive information and data from a variety of reliable published sources and compile the data into understandable and easy-to-use formats. ADVANTAGES Maximum Objectivity Reliable Sources Up-To-Date Analysis Boardroom-Ready PowerPoint Presentations Guidance For Strategic Company Decisions 2 2

3 COMPETITION IN GLOBAL B2C E-COMMERCE DELIVERY INTENSIFIES The global growth of B2C E-Commerce creates both challenges and opportunities for the delivery sector. According to the findings of secondary market research specialist ystats.com, free shipping still remains the number one priority for almost two thirds of online shoppers worldwide. In Asia, for example, around half of digital buyers would add items to a cart in order to qualify for the free shipping service and in North America more than half of all online shoppers would choose longer delivery times, as of early On the other hand, delivery speed is also a major concern of global online shoppers. Especially in the emerging markets, online consumers have to cope with long delivery times, as online retailers struggle with underdeveloped logistics. Approximately two thirds of online shoppers worldwide found delivery speed to be important last year. The BRIC countries rank the highest in share of online shoppers who would pay more for faster delivery. In response to this demand, online retailers attempt to offer express delivery options, such as same day and next day delivery. This leads to increased investment and intensified competition among the merchants and logistics providers, as ystats.com s report shows. In China, the two largest E-Commerce companies, Alibaba and JD.com compete in covering the largest number of cities with same day delivery. Meanwhile, US-based Amazon.com expanded its one-hour delivery service to London in summer 2015, with further cities in the UK and perhaps in Europe to be covered later this year. Another interesting finding of ystats.com s report is that while home delivery is still the leading B2C E-Commerce delivery option in many countries, the popularity of alternative delivery methods, such as click and collect, is growing. In Sweden, close to half of online shoppers preferred to pick up their online orders from the post office or another location, rather than have these orders delivered to their home, as of early Another example is Argentina, where pick up at the point of sale was the second leading delivery method used by online shoppers last year. 3

4 TABLE OF CONTENTS (1 OF 5) 1 MANAGEMENT SUMMARY 2 REGIONAL Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q & Q Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q & Q Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected Countries, in %, Q & Q Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q & Q Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online Retailers, in % of Online Shoppers, by Selected Countries, November 2014 Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions, October 2014 Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014 Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %, November 2014 Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, ASIA-PACIFIC 3.1 REGIONAL Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia (Total), October CHINA Overview of B2C E-Commerce Delivery, September 2015 Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, JAPAN Overview of B2C E-Commerce Delivery, October 2015 Share of Online Shoppers Willing to Wait for Free Delivery, in %, November SOUTH KOREA Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, AUSTRALIA Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April

5 TABLE OF CONTENTS (2 OF 5) 3 ASIA-PACIFIC (Cont.) 3.6 INDIA Overview of B2C E-Commerce Delivery, September 2015 Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August INDONESIA Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q NORTH AMERICA 4.1 REGIONAL Share of Online Shoppers Choosing Delivery of Four Days and Longer, by the USA and Canada, in %, February 2015 Share of Online Shoppers Treating Reliability and Reputation of Carrier as an Important Factor in a Purchasing Decision, by the USA and Canada, in %, February USA Overview of B2C E-Commerce Delivery, September 2015 Services Considered Very Important When Shopping Online, incl. Delivery, in % of Online Shoppers, September 2015 Willingness to Pay a Premium for Same-Day Delivery, by Gender, Age Group and Location, in %, June 2014 Delivery Carriers Used by Online Retailers, by Outbound Packages and Returned Items, in %, May 2015 Share of Online Retailers Offering Expedited Delivery, in %, and Share of Customer Orders Shipped with Expedited Delivery, in % of Online Retailers Offering Expedited Delivery, May 2015 Breakdown of Free Shipping Offering and Same-Day Delivery Offering, in % of Online Retailers, May 2015 Breakdown of Average Time Passing from Completion of Customer Order to Handing Package to Delivery Carrier, in % of Online Retailers, May CANADA 5 Share of Online Shoppers Rating Shipping Cost as the Most Important Factor in Purchasing, and Willing to Choose Postal Services to Lower Delivery Cost, in %, February 2015 EUROPE 5.1 REGIONAL Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April

6 TABLE OF CONTENTS (3 OF 5) 5 EUROPE (Cont.) 5.2 WESTERN EUROPE UK Overview of B2C E-Commerce Delivery, October 2015 Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015 Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March GERMANY Overview of B2C E-Commerce Delivery, October 2015 Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014 Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014 Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August FRANCE Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015 Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June ITALY Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014 Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, SPAIN Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April NETHERLANDS Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify for Free Shipping, in %, AUSTRIA Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May

7 TABLE OF CONTENTS (4 OF 5) 5 EUROPE (Cont.) 5.3 EASTERN EUROPE RUSIA Overview of B2C E-Commerce Delivery, October 2015 Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014 Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 201 Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB , in % of Online Shoppers, TURKEY Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12 Months to March POLAND Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April SCANDINAVIA SUB-REGIONAL Expected Delivery Times among Online Shoppers, by Business Days, in %, Q SWEDEN 6 Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q LATIN AMERICA 6.1 BRAZIL Overview of B2C E-Commerce Delivery, October 2015 Most Important Factors that Influence Online Purchase Decision, incl. Delivery Options, 2014 Willingness to Pay Additionally for Faster Shipping, in % of Online Shoppers, Q & Q Breakdown of E-Commerce Logistics Operation Costs, incl. Shipping, in %, 2013 & 2015e Logistics Services Used, in % of Online Retailers, 2013 & 2015e 6.2 MEXICO Promotions Offered by Online Retailers, incl. Shipping, in %,

8 TABLE OF CONTENTS (5 OF 5) 6 LATIN AMERICA (Cont.) 6.3 ARGENTINA Delivery Methods Used in Online Shopping, in % of Online Shoppers, 2014 Delivery Methods Offered by Online Retailers, in %, 2014 Breakdown of Delivery Times Offered by E-Commerce Retailers, in %, MIDDLE EAST & AFRICA 7.1 UAE Share of Internet Users Not Shopping Online Due to Inconvenience of Delivery, in %, SAUDI ARABIA Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future, April SOUTH AFRICA Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, 2014 Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, NIGERIA Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014 Main Reasons for Not Shopping Online, incl. Delivery Cost, in % of Consumers Who Do Not Shop Online, 2014 Breakdown of Preferred Delivery Options, in % of Online Shoppers, June EGYPT Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future,

9 REPORT-SPECIFIC SAMPLE CHARTS 9 9

10 GENERAL METHODOLOGY OF OUR MARKET REPORTS The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all obtained data. As a result, companies gain a precise and unbiased impression of the market situation. Cross referencing of data is conducted in order to ensure validity and reliability. The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several sources. If this is the case, all sources are mentioned on the chart. The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact definition used by the source (if available) is included at the bottom of the chart. Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main idea/finding of the chart and a Sub Title, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple answers were possible, which is noted at the bottom of the chart. Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents, management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures. If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data. When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart. METHODOLOGY OF OUR GLOBAL B2C E-COMMERCE DELIVERY 2015 REPORT This report covers the global B2C E-Commerce delivery market. It starts with a global chapter, featuring global trends and developments and country and regional comparisons. The rest of the report is divided into regions and subregions where applicable. The regions are presented in the descending order of B2C E-Commerce sales. All major countries are covered, though data availability varied across the markets. Within each region, the countries are also ranked by B2C E-Commerce sales. Regional information is presented first, where available. Depending on data availability, the following types of market information are included for the countries: the importance of various delivery services to online shoppers such as free delivery and same day delivery; delivery methods used and preferred by online shoppers, such as delivery by post, pick-up from store and courier delivery to home and work; delivery options offered by online retailers; and information about delivery times. Furthermore, for selected major markets a qualitative overview of B2C E-Commerce delivery trends and news about players was included in a text chart. 10

11 Global Cross-Border B2C E-Commerce 2015 August ,950 Global Online Payment Methods: First Half 2015 July ,950 Omnichannel Trend in Global B2C E-Commerce and General Retail March Global M-Commerce 2015: Smartphones & Tablets March ,950 Global B2C E-Commerce Market 2014 October ,950** Global B2C E-Commerce and Online Payment Market 2014 October ,950** Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July ,950 Asia-Pacific B2C E-Commerce Market 2015 October ,450 Southeast Asia B2C E-Commerce Market 2015 September ,950 Middle East B2C E-Commerce Market 2015 March ,950 Africa B2C E-Commerce Market 2015 February ,750 Latin America B2C E-Commerce Market 2014 December ,450 Eastern Europe B2C E-Commerce Market 2014 October ,950** UPCOMING RELATED REPORTS REPORT PUBLICATION DATE PRICE* Asia-Pacific B2C E-Commerce Delivery 2015 October Europe B2C E-Commerce Delivery 2015 October ,950 **Reflects Discounted Price 11

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