LANDBANK weaccess FREQUENTLY ASKED QUESTIONS

Transcription

1 LANDBANK weaccess FREQUENTLY ASKED QUESTIONS A. Introduction 1. What is the LANDBANK weaccess? The LANDBANK weaccess is an internet banking facility developed for the Bank s institutional clients, both private corporations and government entities. It allows clients to make selected banking transactions online. 2. Is LANDBANK weaccess available outside the Philippines? Yes, but you must enroll here in the Philippines through your depository branch. Once you are enrolled in the LANDBANK weaccess, you may access your institution s accounts and perform selected banking transactions anywhere through the internet. B. Enrollment 1. Who are qualified to enroll in LANDBANK weaccess? Any of the following institutional clients with qualified Peso deposit accounts at LANDBANK can enroll in the LANDBANK weaccess facility: a. Government Owned and Controlled Corporations b. National Government Agencies c. Local Government Units d. Private Corporations e. Financial Institutions f. Cooperatives g. Small and Medium Enterprises h. Development Partners i. Educational and Health Institutions j. Religious and Charitable Organizations 2. What are the accounts that can be enrolled in the LANDBANK weaccess? The following Peso deposit accounts can be enrolled in the LANDBANK weaccess: a. Regular Passbook Savings Account As of 17 February

2 b. Regular Current Account c. Interest Bearing Current Account (PESO EASY Checking Account) d. High Yield Savings Account (HYSA) for viewing only 3. How much is the cost to avail of the LANDBANK weaccess? Enrollment in the LANDBANK weaccess is free of charge* but the institutional clients would have to maintain an aggregate Average Daily Balance (ADB) of P1M. Cooperatives and Small and Medium Enterprise (SMEs) have to maintain an aggregate ADB of P0.500M. * Each user will need a weaccess USB/flash disk (contains a vtoken application, which is an additional security and authorization) to log-on to the LANDBANK weaccess. The first 3 users will each be given his/her own weaccess USBs/flash disk for free. However, the succeeding users will be charged accordingly. 4. How do we enroll in LANDBANK weaccess? Coordinate with your LANDBANK depository branch and comply with the required enrollment forms and other documentary requirements. 5. What are the documentary requirements for enrollment? a. For enrollment of non-monetary transactions Enrollment Form signed by authorized signatory/ies of the account being enrolled (3 copies) b. For enrollment of monetary transactions Enrollment Form (3 copies) Board Resolution or Secretary s Certificate, for institutions with Board of Directors Sangguniang Resolution, for LGUs Letter from the Head of Agency/Office, for NGAs/line agencies c. For Auto Debiting Module, the following shall be executed by the thirdparty in order to be enrolled in the Auto Debiting module of the LANDBANK weaccess: LANDBANK weaccess Auto Debiting Agreement (4 copies) If the third-party is an institution, plus any of the following, whichever is applicable: Notarized Board Resolution or Secretary s Certificate, for institutions with Board of Directors Sangguniang Resolution, for LGUs 2

3 Letter from the Head of Agency/Office, for NGAs *For any of the documentary requirements, the signatory/ies should be the same authorized signatory/ies as specified in your institution s documents (i.e. Board Resolution/ Secretary s Certificate/ Specimen Signature Cards) submitted for account opening/ maintenance. In cases where your institution is authorizing a different set of signatories from those authorized during account opening, the Board Resolution/ Secretary s Certificate/ Sangguniang Resolution/ Letter from the Head of Agency shall include a clause that the said documents are an ADDENDUM to the previously submitted documentations and applicable only to weaccess transactions. The new set of signatories will be required to accomplish specimen signature cards. 6. How will we know that we are already enrolled in the LANDBANK weaccess? You will be notified through your enrolled address regarding the status of your enrollment in the LANDBANK weaccess. You will be given an internet password mailer and a weaccess USB/flash disk, which will be delivered by authorized personnel from your branch of account. Upon receiving your internet password mailer and weaccess USB/flash disk, call the LANDBANK weaccess Helpdesk at telephone number (632) to activate your User ID or sign a User ID Activation Form and submit to your depository branch. Within 5 days from request, you may already access your account. C. Features and Usage of the LANDBANK weaccess 1. What features are available in the LANDBANK weaccess? You can perform a wide range of institutional banking transactions, such as: A. ACCOUNT INFORMATION Balance Inquiry Inquire and view available account balances of each of your enrolled deposit accounts Account Statement View your current and previous transactions based on a selected transaction type, amount and date range. Print or download your account statement for the current and previous months transactions Accounts Group Group your enrolled deposit accounts and amend the groupings created 3

4 B. FUNDS MANAGEMENT Fund Transfer Transfer funds from your enrolled source account to your enrolled own or third party destination accounts immediately or on a future date Fund Sweeping Transfer funds from your mother (main) account to various enrolled satellite accounts and vice versa Auto Crediting Pay your suppliers by debiting your enrolled deposit account and crediting your suppliers accounts Auto Debiting Collect from your enrolled third-party clients by debiting their account and crediting your enrolled deposit account Bills Payment Settle your bills to enrolled weaccess merchants/ billers online C. INSTITUTIONAL SERVICES ATM Payroll Reports Manage your payroll on time by uploading a payroll file to credit your employees accounts Download reports for the current week D. LOAN PROFILE Institutional Loan (Viewing only) Monitor the status of your loan accounts as to maturity dates, credit line availments, interest rates and other credit details E. CURRENT ACCOUNT SERVICES Checkbook Reorder Reorder checkbooks online. Checkbook reorder requests made within the last sixty (60) days may be viewed Check Status Inquiry Inquire the status of all checks issued against your current account. Checks encashed and negotiated within the last sixty (60) days may be viewed as reference for check reconciliation 4

5 F. REMITTANCE Application Form Fill-out and print an outward remittance application form for submission to branch to apply for an electronic money transfer 2. What are the hardware and other requirements necessary for utilizing weaccess? Your personal computer must, at least, have the following specifications: a. Computer with internet connection b. Web-browser best works with Internet Explorer 5.5 or higher (Windows 2000 and above) but also available in other browsers 3. Is weaccess available anytime? Yes, weaccess facility is available anytime, during the service period for each module: Modules Account Information Fund Transfer (FT) Bills Payment (BP) Fund Sweeping ATM Payroll Auto Crediting Auto Debiting Checkbook Reorder Service Period Up to 11:30 PM daily Up to 11:30 PM daily Up to 11:30 PM daily Up to 9:00 PM, Monday to Friday Up to 6:00 PM daily Up to 9:00 PM daily Up to 9:00 PM daily Up to 11:00 PM daily 4. Who can transact in the LANDBANK weaccess? Only the enrolled maker(s) and authorizer(s) can transact in the LANDBANK weaccess. Maker is a person given access to a particular enrolled deposit account(s) and initiates the banking transaction(s) in the LANDBANK weaccess. Authorizer is a person given access to a particular enrolled deposit account(s) and authorized to implement (approve, disapprove, or hold) the banking transaction(s) initiated by the maker. 5. How many users (makers/authorizers) can we enroll? There is no limit as to the number of makers and authorizers that can be enrolled in the LANDBANK weaccess as long as they are authorized by the institution/ agency. 5

6 6. How do we log into the system? a. Click on to your internet browser, e.g. Internet Explorer, Mozilla Firefox, Opera, etc. b. Login to Using your activated User ID, system-generated (in case of initial login) or nominated (for succeeding logins) password and the response code generated from the weaccess USB/flash disk, you can now perform internet banking transactions. Note: The vtoken application in the weaccess USB/flash disk needs to be installed once in every computer that the maker/authorizer will use. 7. What if our company s internet connection is down, can we perform our transactions at other locations? Yes. You can do your internet banking transactions thru the LANDBANK weaccess at other locations with internet connection. Ensure that you have installed the vtoken application on the specific computer you will use and afterwards delete the same if the said computer will not be used again for LANDBANK weaccess transactions. 8. How can we prove that transfers are made? At the end of each transaction, a Transaction Acknowledgment Receipt is displayed indicating the transaction s unique reference number. The status of each transaction made is shown in the View sub-module. 9. Can we generate a proof or receipt of our transactions? At every submitted transaction, an acknowledgment screen is displayed which can be printed. Furthermore, corresponding Debit/s and Credit/s Memo can be printed for every processed transaction: Both Debit and Credit Memos - Fund Transfer Debit Memo only - ATM Payroll, Auto Crediting, Checkbook Reorder, Inward Sweeping and Bills Payment Credit Memo only - Auto Debiting and Outward Sweeping 10. How will we know that there is a transaction for authorization or our transaction has been processed? Authorizers will be notified through their registered addresses if there are transactions for authorization. If they are currently logged-in in the LANDBANK weaccess, they may also check transactions from the inbox provided in the menu of the LANDBANK weaccess. 6

7 Likewise, maker/s will also be notified through their registered address/es the status of their transaction/s. 11. When will our transactions be processed? Your transactions will be processed immediately or on a scheduled future date. Debit/s and credit/s from/to your funds will reflect in your balance correspondingly except for transactions done during holidays or weekends which will be reflected on the next banking day. 12. When will our transactions be posted? LANDBANK weaccess offers a real-time debiting and crediting of your transactions and your actual balance can be viewed immediately. Click on the Account Information module to view your actual balance/s. 13. Is it possible to cancel a future-dated transaction before it is due? D. Security Yes. At the latest, you may cancel a future-dated transaction, a day prior to due date but before the end of the specified service period. 1. How sure are we that our transactions over the LANDBANK weaccess are safe? a. The LANDBANK weaccess website is authenticated and certified by the Verisign digital certificate authority. VeriSign is the leading Secure Sockets Layer (SSL) certificate authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets (Fig.1). b. The Uniform Resource Locator (URL) of the LANDBANK weaccess has an additional s string, which signifies that the website is secure. ( Refer to Fig.1. c. The lower-right portion of the LANDBANK weaccess login page screen has a lock icon which also indicates that the website is secure (Fig.1). d. The LANDBANK weaccess webpage also has a clickable Verisign icon, which links you to the Verisign digital certificate. 7

8 Figure 1 Lock Icon Verisign Icon e. As added security, the LANDBANK weaccess is equipped with the 2 nd level of authentication and authorization through the weaccess USB/flash disk. Should the User ID and Password be compromised, the unauthorized person holding the stolen User ID and Password cannot login in the LANDBANK weaccess unless that person also physically holds the weaccess USB/flash disk and knows the registered vtoken ID. 2. How will we know that we entered the right LANDBANK weaccess website? From the login page, click the VeriSign icon found at the lower-right portion of the screen to verify the website s authenticity (Fig.1). You should be redirected to the Verisign digital certificate (Fig.2). Figure 2 8

9 3. How can we check if somebody is trying to use our User ID/s or Password/s? After logging in, from the right panel of the Welcome Page screen, click the Access Log Control sub-module in the Administration module. Look for the status Failed Invalid Password on the dates that you did not enter your User ID/Password incorrectly or look for the date and time from the Login Time column when you did not make any LANDBANK weaccess transaction. 4. How frequent should we change our password? You will be prompted by the system to change your password every 90 days. However, you may change your password from time to time by accessing the Change Password sub-module in the Administration module. You cannot reuse your password successively. Your 1 st used password can only be reused on the 11 th time. 5. How will we know what transactions were made for a particular deposit account? Transactions made for a particular deposit account, for a specific date/s can be viewed through the Transaction History sub-module in the Administration module. E. Concerns/Problems Encountered 1. What should we do when we cannot login? Make sure you key in the correct User ID, Password and Response Code from the weaccess USB/flash disk. Please note that the User ID and password is case sensitive. 9

10 If you input the wrong password three (3) consecutive times, you will no longer be able to login. If you still remember your password, you can request to have your User ID unlocked from the LANDBANK weaccess helpdesk at telephone number (632) If you forgot your password, submit a written request (noted by the authorized signatory/ies of your institution/agency) for password resetting to your depository branch. Wait for the issuance of your new system-generated password through a password mailer. Your new password mailer shall be given to you by an authorized branch personnel. Upon login, you will be prompted to change your system-generated password. 2. What should we do when we encounter problems using LANDBANK weaccess? Contact Us If the FAQs do not address your particular problem, you may call your depository branch or the LANDBANK weaccess helpdesk at (632) You may also us at lbpweaccess@mail.landbank.com. Let us know how we may help you or how we can improve our service, please call (632) to talk to a LANDBANK Helpdesk Agent (available from 8am - 5pm during weekdays) or us at lbpweaccess@mail.landbank.com. 10