Product Portfolio of SSL Certificates

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1 Product Portfolio of SSL Certificates Software Shop Limited (SSL Wireless) 93/B, Eskaton Road, Dhaka 1000, Bangladesh Phone: , Fax: Web:

2 RESTRICTIONS THIS DATA SHALL NOT BE DISCLOSED AND SHALL NOT BE DUPLICATED, USED, OR DISCLOSED IN WHOLE IF A CONTRACT IS AWARDED TO THIS OFFER OR AS A RESULT OF OR IN CONNECTION WITH THE SUBMISSION OF THIS DATA, THE CLIENT OR PROSPECTIVE CLIENT SHALL HAVE THE RIGHT TO DUPLICATE, USE, OR DISCLOSE THIS DATA TO THE EXTENT PROVIDED IN THE CONTRACT. THIS RESTRICTION DOES NOT LIMIT THE CLIENT S OR PROSPECTIVE CLIENT S RIGHT TO USE THE INFORMATION CONTAINED IN THE DATA IF IT IS OBTAINED FROM ANOTHER SOURCE WITHOUT RESTRICTION. THE DATA, SUBJECT TO THIS RESTRICTION, IS CONTAINED IN ALL SHEETS. Page 2 of 22

3 Document Version Control Draft Date Reasons for Changes rd Updated Office Address and added definition for Web Server February 2010 Integration Charges Page 3 of 22

4 TABLE OF CONTENTS 1 INTRODUCTION ABOUT SSL WIRELESS ENHANCE YOUR COMPETITIVE EDGE WHY DO YOU NEED SECURED SITE WHAT IS SSL CERTIFICATE? SSL PRODUCTS PRODUCT BRANDS VeriSign GeoTrust thawte LIST OF PRODUCTS VERISIGN SECURED SEAL AUTHENTICATION STANDARDS EXTENDED VALIDATION AUTHENTICATION GETTING AN EV AUTHENTICATED CERTIFICATE ORGANIZATION AUTHENTICATION DOMAIN AUTHENTICATION COMMERCIALS SAMPLE PRICE CHART OF INITIAL ISSUE WEB SERVER INTEGRATION CHARGE TERMS & CONDITIONS STEP BY STEP OVERVIEW DOCUMENTS REQUIRED FOR SSL CERTIFICATE SSL WIRELESS CONTACT DETAIL Page 4 of 22

5 1 INTRODUCTION Businesses that accept transactions via the Web can gain a competitive edge by reaching a worldwide audience, at very low cost. But the Web poses a unique set of security issues, which businesses must address at the outset to minimize risk. Customers will submit information via the Web only if they are confident that their personal information, such as credit card numbers, financial data, or medical history is secure. VeriSign, Inc., the leading provider of trust services for electronic commerce and communication, offers a low cost, proven solution for securely conducting business over the Web. By installing a VeriSign Server ID (available as part of VeriSign s Secure Site solutions) on your server, you can securely collect sensitive information online, and increase business by giving your customers confidence that their transactions are safe. Immediately after installing your VeriSign Server ID, you can establish secure communications with any customer using a browser from Netscape or Microsoft. This proven technology is in use now by the top 40 ecommerce sites, all of the Fortune 500 companies with a Web presence, and thousands of other leading sites. Recently VeriSign has acquired and brought other existing SSL vendors such as GeoTrust, thawte, etc. under the product portfolio of VeriSign. Page 5 of 22

6 2 ABOUT SSL WIRELESS SSL Wireless has signed a partnership agreement and is the only authorized partner for all VeriSign products in Bangladesh. Under this agreement, SSL Wireless will be able to consult organizations regarding VeriSign security products. After requirements analysis, SSL Wireless will provide the most suitable security solution to the organization. SSL Wireless is the leading Mobile Application Service Provider in Bangladesh. SSL provide mobility solutions to corporate, financial institutes, and SME segments and is connected to all the mobile operators in the country. SSL specializes in the SMS, MMS, IVR, WAP, JAVA, and WEB based mobile solutions. SSL works with wireless technologies and has been the leading ASP to work on SMS, IVR, JAVA, and GPRS as a revenue generating tool for enterprises, media channels, and financial institutes. SSL is connected to multiple leading private Banks and Financial Services Institutes of Bangladesh offering them Mobile Banking (i.e. M-Banking) and Mobile Insurance (i.e. M-Insurance) through SMS and stand-alone menu-driven Application. SSL establishes physical secured links with all of these financial institutions over VLAN (Virtual LAN) or VPN (Virtual Private Network) tunnels secured by HTTPS (SSL). All of the services offered are manageable from the Mobile Services Gateway installed at the organization end (refer to diagram 1) as part of the solution. The organization reserves to full authority and administrative rights over the Mobile Services Gateway and SSL only offers Support and Maintenance of the gateway. Page 6 of 22

7 3 ENHANCE YOUR COMPETITIVE EDGE By offering your product on the Web, your business can gain unique benefits: Worldwide presence: The Web represents a new source of customers. Anyone with an Internet connection is a potential customer: More than 50 million people around the world already using the Internet for business transactions. Your Web storefront is open all the time, and requires no investments in brick and mortar. Cost-effective delivery channel: Many products and services, such as software or information, can be distributed directly to customers via the Web. This saves time for your customers, which increases your competitive appeal. It also increases your profitability by eliminating the shipping and overhead costs associated with order fulfillment. Streamlined enrollment: Paper-based enrollment workflows are fraught with delays. Applications for insurance, a mortgage, or a credit card, for example, can be held up in the mail and your mailroom. Once received, the application must be entered into your computer system, a labor-intensive process that can introduce errors. By accepting applications via a secure Web site, you can speed application processing, reduce processing costs, and improve customer service. Page 7 of 22

8 4 WHY DO YOU NEED SECURED SITE In person-to-person transactions, security is based on physical cues. Consumers have come to accept the risks of using credit cards in places like department stores because they can see and touch the merchandise and make judgments about the store. On the Internet, without those physical cues, it is much more difficult to assess the safety of a business. Also, serious security threats have emerged. By becoming aware of the risks of Internet based transactions, businesses can acquire technology solutions that overcome those risks: Spoofing: The low cost of Web site creation and ease of copying existing pages makes it all too easy to create illegitimate sites that appear to be published by established organizations. In fact, con artists have illegally obtained credit card numbers by setting up professional-looking storefronts that mimic legitimate businesses. Unauthorized disclosure: When transaction information is transmitted in the clear, hackers can intercept the transmissions to obtain your customers sensitive information. Unauthorized action: A competitor or disgruntled customer can alter your Web site so that it refuses service to potential clients or malfunctions. Data alteration: The content of a transaction can be intercepted and altered en route, either maliciously or accidentally. User names, credit card numbers, and dollar amounts sent in the clear are all vulnerable to such alteration. Page 8 of 22

9 5 WHAT IS SSL CERTIFICATE? The Secure Sockets Layer protects data transferred over http using encryption enabled by a server's SSL Certificate. An SSL Certificate contains a public key and a private key. A public key is used to encrypt information and a private key is used to decipher it. When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that protects message privacy and message integrity. SSL enables secure online transactions by combining the following three important elements: 1. Authentication: A digital certificate is associated with a specific domain name. Before issuing a digital certificate, the CA has the responsibility to perform a number of checks (called "authentication and verification" checks) to confirm the identity of the organization requesting the certificate and whether it has the right to use the domain name that will be associated with that certificate. This strong binding between certificate and domain name provides users with an assurance that they are interacting with a legitimate organization's Web site, not an imposter's. 2. Encryption: Encryption is the process of transforming information to make it unintelligible to all but the intended recipient. This forms the basis of data integrity and privacy necessary for secure online transactions. An SSL certificate, a special kind of digital certificate, binds an identity to a pair of electronic keys that can be used to encrypt and sign digital information transmitted over the Internet via the "https" protocol. Once the CA confirms the identity of the organization requesting the certificate and whether it has responsibility for the domain name that will be associated with that certificate, the CA uses its private key to sign the certificate containing, among other things, the organization's public key and "issues" the certificate to the organization. 3. Message Integrity: After an SSL session has been established; the contents of all communications between client and server are protected from tampering on route. All parties to the transaction know that the information they have received is exactly what originated from the other side of the SSL session. Page 9 of 22

10 Combining the three elements above, SSL becomes a simple yet extremely powerful security solution, enabling you to conduct authenticated and encrypted online transactions with visitors to your Web site. With a VeriSign SSL certificate installed on your Web site, visitors will be able to submit credit card numbers or other sensitive information to you, with complete assurance that they are really doing business with you and not an impostor) and that the information they are sending to you can not be intercepted or tampered with during transmission. Page 10 of 22

11 6 SSL PRODUCTS All of our brands are backed by a dedication to excellence in customer support. Every SSL Certificate from a VeriSign-owned company is signed with a reliable and ubiquitous root so customers don t have to worry that they will end up with Web site visitors not protected by their SSL Certificate because there is a problem with the underlying SSL root. 6.1 Product Brands VeriSign VeriSign is by far the world s most well-known SSL brand for securing e- commerce and communications over intranets, extranets and the Web. Many organizations choose VeriSign for the consumer confidence-building power of the brand s reputation for online security. VeriSign customers have reported an increase in completed transactions on their Web sites after visibly deploying the VeriSign Secured Seal to inform potential customers that their transactions are protected with VeriSign SSL. Customers, such as Opodo.com who claim they experienced a 10% increase in completed transactions after adding the VeriSign Secured Seal to their Web site, have seen a valuable return on their investment in an SSL Certificate from VeriSign. The VeriSign Secure Seal is available in 13 languages. Over a 100 million Web users see the VeriSign Secured Seal every day. The world s 40 largest banks and 93% of Fortune 500 companies are protected by VeriSign SSL Certificates. All VeriSign SSL Certificates come with the NetSure Protection Plan warranty protection. All the latest SSL advances in encryption and authentication are available through VeriSign products including a rare combination of both SGC encryption and Extended Validation authentication and identification. Page 11 of 22

12 6.1.2 GeoTrust The GeoTrust brand, with over 100,000 customers in 150 countries, has the second largest user base in the Internet security industry after VeriSign. This brand has been characterized as a source for convenient, fast certificate issuance and very competitive prices. They offer an automated authentication process which, depending on the type of certificate requested, may achieve certificate delivery within minutes of receiving an order. GeoTrust offers certificates from the most basic SSL authentication up to the most advanced authentication provided by the Extended Validation SSL standard thawte The thawte brand is characterized by some distinctive features and is a popular SSL brand. For over 10 years, many customers have been very dedicated to thawte as their SSL provider. thawte provides the most expansive browser support in the industry bar none and historically was the first brand to support Apache servers. This brand also caters specifically to a multi-lingual customer base. The thawte seal comes in 18 different languages. Document translation into English is not required; resellers and customers are welcome to submit documents and communications in Brazilian Portuguese, Croatian, Danish, Dutch, English, Finnish, French, German, Icelandic, Italian, Korean, Japanese, Norwegian, Polish, Portuguese, Slovenian, Spanish, and Swedish. In addition to a broad range of standard SSL, thawte also offers certificates with the advanced encryption technology of SGC and certificates with the new Extended Validation standard for high level authentication and identification. Page 12 of 22

13 6.2 List of Products The following products are available under different brand of products from VeriSign. Certificates Brands VeriSign GeoTrust thawte Secure Site QuickSSL Premium SSL 123 Secure Site Pro True BusinessID SSL Web Server Secure Site with EV True BusinessID with SGC SuperCert Wildcard Secure Site Pro with EV True BusinessID with EV SSL Web Server with EV Code Signing TBID Multi Domain (package/additional) SSL Web Server Wildcard Code Signing 6.3 VeriSign Secured Seal With SSL Certificate, the VeriSign Secured seal can be incorporated in the secured website. Page 13 of 22

14 6.4 Authentication Standards Due to the prevalence of counterfeit Web sites on the Internet, one of the key purposes of an SSL Certificate is to help assure consumers that they are actually doing business with the Web site they believe they are accessing. An SSL Certificate provided by a trusted third-party authenticates the identity of a Web site based on a validation process performed by the Certificate Authority (CA). However, there are several different levels of validation that back SSL Certificates depending on the certificate and the CA. The level of identity authentication assured by a CA is a significant differentiator between SSL Certificates. The explosive growth of phishing and other fraudulent Web sites designed to steal information from consumers has put a spotlight on the authentication strength of various SSL Certificates and the authentication processes employed by different CAs. There are three commonly recognized categories of SSL authentication; Extended Validation (EV), organization authentication, and domain authentication. 6.5 Extended Validation Authentication Extended Validation (EV) authentication is the highest level of authentication available with an SSL Certificate. Any Web site with an established brand reputation should consider the benefits of an SSL Certificate with EV authentication. New, high-security browsers, such as Microsoft Internet Explorer 7, identify these Web sites as authenticated by prominently displaying a green address bar and security status bar with the name of the verified organization that owns the Web site. These certificates are by far the most noticeable forms of identity authentication based on SSL technology by consumers. The CA/Browser Forum, a consortium of Certificate Authorities and Browser manufacturers, developed this category of Web site authentication as an industrywide standard. In order to be authorized to issue EV SSL Certificates, a CA must pass regular third-party audits confirming that it meets the requirements set out in this standard for validating the identity of certificate requesters. More information on the CA/Browser Forum and the EV standard is available at Page 14 of 22

15 7 Getting an EV authenticated certificate We require a signed acknowledgement of agreement from the corporate contact listed on any order for an EV SSL Certificate. A company registration document may also be required if the we are unable to confirm the organization s details through a government database. A legal opinion letter may also be requested to confirm the following details about the organization applying for the Extended Validation SSL Certificate: Physical address of place of operation Telephone number Confirmation of exclusive right to use the domain Additional confirmation of the organization s existence (if less than 3 years old), and Verification of the corporate contact s employment. These are the standard methods of identity verification used to validate organizations for EV SSL Certificates, however, documentation requirements may vary depending on the information available on various approved online databases. 7.1 Organization Authentication Organization authentication, also known as business identity authentication, is a high assurance level of authentication. SSL Certificates with this level of authentication require verification of an organization s existence through a government issued business credential. Usually we will get this independent verification by searching one of many government or private databases to which they have access. If we cannot find proof of right to do business in the stated name for a certificate requester, we may request a copy of one of the following items: Articles of Incorporation Business License Certificate of Formation Doing Business As Registration of Trade Name Charter Documents Partnership Papers Fictitious Name Statement Page 15 of 22

16 Vendor/Reseller/Merchant License Merchant certificate US Tax Licenses for non-profit organizations and sole proprietorships (in either case the state tax documents must list the organization as non-profit or sole proprietor) The Organization named in the certificate requester s Distinguished Name (CSR) must reflect the full legal name of their business. If the official name of the business as listed in one of the above sources of business credentials does not match the Distinguished Name; we will not be able to accept it. Suffixes such as Inc, LLC, or LP can be disregarded. For example: "Dina's Cafe" may be used to authenticate "Dina's Cafe Inc." However, "Dina's Cafe" may not be used to authenticate "Dina's Cafe and Gift Shop Inc." In addition to the business credential verification, every certificate order goes through domain name verification. The organization ordering the SSL Certificate must own their Web site domain name or have proof that they have the legal right to use that domain name. We also verify that the Organizational Contact applying for the certificate on behalf of the company or organization is an employee of that organization. 7.2 Domain Authentication Domain authenticated certificates are the lowest form of authentication available and are appropriate for organizations concerned primarily with encryption. An entity requesting a domain authenticated certificate will go through a process to help verify that they either own the domain requested or that they have the right to use that domain name. Additionally we will verify that the address for the contact requesting the certificate is either listed in the WHOIS directory or meets the CA's predetermined alias requirements. Page 16 of 22

17 8 COMMERCIALS The costs for any SSL product varies depending on the brand, type, and validity time (year-wise). The following is a sample initial issue price chart of all products. Note that a formal separate price quotation will be submitted based on the requirements. 8.1 Sample Price Chart of Initial issue Brands Certificates Certificate Validity (Year wise) 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year VeriSign Secure Site 27, , , , , N/A Secure Site Pro 69, , , , , N/A Secure Site with EV 69, , N/A N/A N/A N/A Secure Site Pro with EV 104, , N/A N/A N/A N/A Code Signing 34, , N/A N/A N/A N/A GeoTrust QuickSSL Premium 20, , , , , , True BusinessID 27, , , , , N/A True BusinessID with Wildcard 69, , , , , N/A True BusinessID with EV 41, , N/A N/A N/A N/A TBID Multi Domain package/additional) 14, , , , , N/A thawte SSL , , , , , N/A SSL Web Server 17, , , , , N/A SGC SuperCert 48, , , , , N/A SSL Web Server with EV 41, , N/A N/A N/A N/A SSL Web Server Wildcard 55, , N/A N/A N/A N/A Code Signing 20, , N/A N/A N/A N/A

18 8.2 Web Server Integration Charge SSL will charge extra for integration of SSL Certificate to the selected Web Server(s) if required. The Web Server Integration charges will only include installation of the Certificate to the selected server. The charges will depend on type of Servers. SSL will follow the standard installation procedures provided by VeriSign for the different types of Certificates and Servers.

19 9 TERMS & CONDITIONS Certificate Renewal : All SSL Certificates are extendible on a year to year basis, renewal fee for a one year will be provided as per needed, integration fee will not be charged on renewal cases. Currency : The sample prices prepared are quoted in BDT and subject to change depending on the value of US Dollar against BDT. Payment terms : 1. This price chart has been prepared on November 23, SSL reserves the right to change the prices without any notification. 2. Additional charges will apply depending on customer's requirement to integrate the SSL Certificate to the respective Web Server by technical personnel from SSL Wireless. The charge is dependent on Web Server Types and number of licenses. Integration charges per Server License are BDT 6,000.00, BDT 8,000.00, and BDT 10, for Apache, IIS and others respectively. 3. All prices must be paid with the issuance of order through account payee Cheque to Software Shop Limited. 4. All prices must be paid in full with the issuance of purchase order against the submitted formal proposal from SSL. Taxes : The sample price chart does not include applicable VAT or taxes. However they will be provided with the formal proposal from SSL. Price Quotation : A formal price quotation will be submitted to you after requirements analysis in a separate proposal. The final quoted price may differ from the sample price chart (8.1) provided here in this document. Delivery terms : One Week (post-verification) Page 19 of 22

20 10 STEP BY STEP OVERVIEW Step1: Enrollment Once you have determined to purchase, you will need your CSR (Certificate Signing Request) with the exact domain name of the site you intend to secure. VeriSign must verify your enrollment information before you receive your certificate and installation instructions. This step may take a few hours or a few days, depending on the documentation you provide and your response to requests for information. You must respond to verification requests within 30 days to complete the enrollment process. Step2: Generate a CSR CSR stands for Certificate Signing Request on your server. A CSR is an encrypted body of text. A CSR contains encoded information specific to your company and domain name; this information is known as a Distinguished Name or DN. The inputs enable the server authentication of a domain name in a coded form utilized for activation of SSL certificates. Step3: Installation Instructions Once your information has been validated, VeriSign will you a text file to install on your server. Choose the appropriate installation instructions for your server software and for your product. Step4: Backup Certificate Once your SSL Certificate is installed, you will not need to make any updates until renewal unless your information changes. For your convenience, a backup copy of your certificate will be stored in your VeriSign Certificate Center account. Page 20 of 22

21 11 DOCUMENTS REQUIRED FOR SSL CERTIFICATE A legal opinion letter confirming that the requestor has the authority to obtain an SSL Certificate on behalf of the company must be submitted to VeriSign. The legal opinion letter also may be used to confirm the organization registration, organization address, telephone number, domain ownership, and that the organization is conducting business. Once confirmed, the requestor may be able to purchase additional SSL Certificates based on the original letter. If a legal opinion letter cannot be obtained, Our Certification Practice Statement outlines alternate authentication and verification processes. Domain Authorization Letter Notary Letter Certificate of incorporation Organizational Contact Details Telephone Bill Other documents as per applicable Page 21 of 22

22 12 SSL WIRELESS CONTACT DETAIL For any further details, please contact the undersign; Ashish Chakraborty Asst. General Manager Software Shop Limited (SSL Wireless) 93/B, Eskaton Road, Dhaka-1000, Bangladesh Phone: Fax: Mobile: Website: Page 22 of 22

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