Web-based Training: An Overview

Transcription

1 Web-based Training: An Overview Bronner Group, LLC

2 About BRONNER Bronner Group, LLC (Bronner), nationally known and respected within the public sector, is a multi-disciplined, professional services company. Since 1987, Bronner has excelled at delivering comprehensive management and technology consulting, large-scale workforce training, and assurance services to federal, state, and local government entities. Multi-disciplined, professional and strategic services company formed in 1987 Certified Women s Business Enterprise ( WBE ) and Small Business Enterprise ( SBE ) Specializing in public sector consulting, training and assurance services to over 100 different government clients Demonstrated success in improving government operating efficiency Practical knowledge of government business, policy, and performance accountability Awarded the Best Solution for innovation in egovernment by Government Technology Magazine

3 BRONNER Learning Services Solutions Bronner s Learning Services specialists have extensive domain knowledge of the public sector that highly qualifies them to train the government workforce in using technology to better manage the business of government. Bronner s Learning Services solutions include: Workforce technology pre- and post-training skills assessments Organization learning needs analyses Standard desktop application training Custom and/or proprietary application training ERP system training Instructional design and curriculum development Custom courseware development Train-the-trainer programs Computer-based training course development Post-training evaluations Change management strategy development and support Training department outsourcing Learning management system design and implementation Training program rollout management and administration Distance learning program design and delivery

4 What is Web-based Training? Web-based training, by simple definition, is training delivered using the Internet. Web-based training is also commonly referred to as the following: e-learning Online Learning Distance Learning

5 Ideal Situations for Web-based Training Constantly hiring Many employees in need of training Widely disbursed workforce Conflicting schedules/working hours

6 Selling Points of Web-based Training Erase geographical constraints Train on your time Choose what you want to learn, when you want to learn it Content can be continually added, modified, or updated Multiple delivery options Range of courses Administrative control Continuous learning Assessment Volume cost savings

7 Web-based Training Costs Direct Costs: Development costs Vendor payments Hardware Administration Indirect Costs: Wages paid while workers are learning Opportunity Costs: Productivity losses incurred while training

8 How is Web-based Training Delivered? Web-based training can be strictly computer-based text and/or graphics, pre-recorded live instruction, or actual live instruction delivered by an instructor. It can be static or interactive. The following are some examples of Web-based training types: Broadcast Video: Live, streaming video, audio and slides Video on Demand: On demand pre-recorded video and/or audio with accompanying graphics that can be accessed by a learner Virtual Classroom: Combination of a browser-based web conferencing tool and audio conferencing

9 Live Web-based Training Example The following diagram illustrates how live Web-based training works:

10 Web-based Training Design Goals Reusability: learning content modularized into small units of instruction suitable for assembly and reassembly into a variety of courses Interoperability: instructional units that interoperate with each other regardless of developer or learning management system Durability: units of instruction that withstand ever-evolving delivery and presentation technologies without becoming unusable Accessibility: learning content that is available anywhere, any time learning content that can be discovered and reused across networks

11 What is WBPSS? By definition, WBPSS is a Web-based Electronic Performance Support System (EPSS). In simple terms, if build your EPSS as one or more Web applications, you have a Web-based Performance Support System (WBPSS)

12 Learning Management System (LMS) Software that automates the administration of the training function. It can list courses in a catalog, register users and track the progress of learners. Sophisticated LMS applications can be the hub for online assessments, personalization, skill-gap analysis, performance management and more Sample Vendors: Docent Isopia Learnframe Saba TEDS

13 Content Management System (CMS) An application that stores and distributes the right content to the right learner at the right time. It allows one to modify a course in minutes rather than over weeks of authoring and testing Sample Vendors: Avaltus Generation21 Intelliprep Knowledge Mechanics Mindlever Peer3

14 Learning Portals/Online Course Providers Websites that provide Web-based training and sometimes assessment and learning management capabilities Sample Vendors: element k DigitalThink KnowledgeNet NETg Skillsoft Smartforce

15 Who is Doing Web-based Training Best?* Top Three: Cisco IBM MindLeaders Significant Players: U.S. Government, Dell, Verizon, Shell, Unipart, Rockwell Collins Criteria: Quality, Quantity, Business Impact *Training Magazine, 2004

16 Federal Government Sites with Web-based Training The following Federal departments and agencies have computer and Web-based ethics training resources: Department of Agriculture (USDA) Ethics Training Modules Department of the Air Force - Air Force Material Command Ethics Site Department of Defense - Defense Information Systems Agency (DISA) Ethics Training Department of Defense Interactive Ethics Training Department of the Interior (DOI) Government Ethics On-Line Training Department of Justice (DOJ) "Quandaries" Ethics Game Department of the Treasury, Bureau of Public Debt "Ethicsburg" Site National Institutes of Health (NIH) Ethics Training

17 State Government Web-based Training Thirty-four states have basic information on services available on a Web page Several states offer online records schedules and manuals (AL, CT, GA, MO, NV, NY, NC, OH, OK, OR, PA, SC, TX, UT, WA, WY) Illinois Commerce Commission e-agenda Others provide or are developing online teaching materials including documents and exhibits (FL, GA, KS, LA, ME, MI, MO, MT, NE, NV, NY, NC, ND, OK, PA, VT, WI) Only four states have actual Web-based training (ME, downloadable database; NY, grant training; OH, PowerPoint workshop for local government; and OR, Web-based records management training for state and local government) Three others (GA, PA, VT) are currently researching and developing on-line training

18 Institute of Public Utilities Online (ipu.msu.edu) IPU Online brings timely, interactive audio and video webcasts on contemporary topics to the regulatory policy community IPU Online events are presented live and also archived for later use April 5, 2004: Facility Siting Workshop 2004 Today's best methods for siting tomorrow's critical utility infrastructure facilities This special all-day educational workshop covers: The Facility Siting Challenge: Critical Issues and Emerging Solutions (8:10 to 9:00); Comparing Perspectives and Lessons Learned (9:15 to 10:45); Jurisdictional and Legal Issues (11:00 to 12:00); Economic and Financial Issues (1:00 to 2:15); Geographic Information System (GIS), Optimization, and Other Analytical Tools (2:30 to 3:45); Stakeholder Involvement and Dispute Resolution (4:00 to 5:00); Informing and Improving the Siting Process: Roundtable Wrap-up Session (5:00 to 5:30)

19 Applications for Web-based Training Pre- and Post-Training Skills Assessment Prerequisite training to Instructor-led Training (ILT) Enhancement/Support training following ILT Software rollouts and upgrades Standardized new employee orientation training

20 NARUC Ideas for Web-based Training Personnel Polices Union Rules Telecom, Gas, Electric, and Water Network Basics Electronic Deregulation Changes (Regulations and Statutes) Accounting Issues Regulatory Treatment of Deferred Income Taxes, Pensions, and Post- Retirement Benefits Accounting for Derivatives and Hedging Contract Type Basics Allocation Methods for Regulated and Non-Regulated Operations Cost Allocation Methods to Competitive Electric Operations Utility/Affiliate Operating Agreement Basics

21 Critical Success Factors Define business objectives for training Determine appropriate training content Perform vendor due diligence Manage company readiness Champion the effort from Management down Market internally Reinforce user engagement

22 Questions? CONTACT INFORMATION: Brett Bennett Learning Services Executive Bronner Group, LLC 120 North LaSalle Street, Suite 1300 Chicago, IL ext. 15