Freedom to drive. Taking back tomorrow with class leading products and services

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1 Freedom to drive Taking back tomorrow with class leading products and services

2 Tracker helps you to manage the costs and risks associated with owning and using a vehicle in South Africa. We re taking back tomorrow, together. Tracker believes that Tracker every South believes African that has every South the right African to enjoy has the right to enjoy the freedom to We drive. offer We an offer innovative an innovative range of range products of products and services and that services are geared that are towards geared getting towards your getting vehicle your back. vehicle But back. our But track our record track record of over PROTECT THEFT RESCUE STANDALONE INSURANCE PRODUCT ME INCIDENT ASSISTANCE PRODUCTS AND FEATURES recoveries our two decades in our two of watching decades of the watching backs of the South backs African of South motorists African is not motorists enough. is We not are enough. dedicated We to are ensuring dedicated that your vehicle to ensuring is never that your beyond vehicle your is control, never beyond with your pre-emptive control, vehicle with preemptive and intelligence. vehicle tracking and tracking intelligence. We also offer We tools also to offer help tools you manage to help the you costs manage the costs associated associated with owning with owning and and driving driving a vehicle. a vehicle. In short, In short, we we are are driven driven to to keep you keep on you the on road. the road. RETRIEVE STOLEN VEHICLE RECOVERY STOLEN VEHICLE RECOVERY SECURITY PRODUCTS ALERT INCIDENT ASSISTANCE VEHICLE MANAGEMENT VEHICLE TRACKING & MON PROTECT N ITORI G THEFT RETRIEVAL MY CAR SKYTRAX

3 A household name in vehicle tracking and recovery Tracker is the leader in vehicle recovery in South Africa. We work tirelessly towards our ultimate goal of making all South Africans safer. We have a unique partnership with the South African Police Service, giving us the power to put criminals behind bars and we ve assisted in the arrest of over car thieves, hijackers and syndicate members. Our tracking solutions are installed in over vehicles in South Africa alone. We are determined to continue to increase this number, striving towards a future where vehicle theft is a thing of the past and South Africans make their journeys every day without fear. Tracker is neither a technology company nor a security company. We are a people company, because it s the people inside vehicles that are truly valuable. For every five vehicles Tracker activates, at least one arrest is made. So the more vehicles we track, the more criminals we take off the streets.

4 Retrieve Reactive vehicle security powered by the world s most successful vehicle tracking unit Tracker Retrieve is an easy to use and cost-effective vehicle tracking and stolen vehicle recovery solution. A small device is installed by highly trained Tracker authorised technicians in a concealed position in your vehicle. The Retrieve tracking unit is suitable for all vehicles and is recognised by motor manufacturers and major insurers. The device is dormant when not in use, until activated remotely by our National Emergency Centre, at which point your vehicle can be tracked anywhere within South Africa s borders. Vehicle Recovery Once you have notified our 24-hour National Emergency Centre that your vehicle has been stolen, we initiate a chain of events whereby your vehicle is tracked and retrieved anywhere within South Africa s borders.

5 Owner reports theft to Tracker 24-hour Emergency Centre Owner is reunited with vehicle after release by SAPS Vehicle is recovered and thieves apprehended with support of SAPS Tracker sends command via satellite to radio transmitters Radio transmitters send signal to remotely activate unit in vehicle Tracker s extensive partnership network of vehicles and aircraft begin to track vehicle

6 FAQs Will the Tracker unit interfere with your vehicle s electronics? Tracker s technology has been tested worldwide for Electromagnetic Compatibility and has been approved by a number of international organisations, including the European Telecommunications Standard Institute. Tracker units will therefore not interfere with the complex electronics in modern vehicles, such as the vehicle s management system, on board and mission critical computers. How will your vehicle be returned to you? Return of the vehicle is by arrangement between yourself and the SAPS. Once a stolen or hijacked vehicle has been recovered, it will be placed in police safekeeping. The SAPS will then release your vehicle to you according to official procedure. How is a stolen vehicle recovered? If your vehicle has been stolen, call our toll-free 24 hour National Emergency Centre immediately. The Retrieve unit in your vehicle is activated remotely and it begins sending a radio frequency signal. Recovery vehicles and aircraft are fitted with Vehicle Tracking Units, which pick up the signal from your vehicle. Highly trained tracking teams track the signal to locate your vehicle and apprehend the thieves. Will the unit need to be serviced is there a service contract? Our units have an extremely long battery life and a lifespan of many years without requiring service. However, in addition to testing your Tracker at least twice a year, it is recommended that you test the unit after an accident or after any electrical work has been carried out on your vehicle. Our units include a 12 month warranty, with an extended warranty and an all-risk option available.

7 MyTracker my.tracker.co.za Vehicle location and management in the palm of your hand. With any of our products, you get access to MyTracker, putting you in control wherever you have Internet access via a computer, tablet or smartphone.* For you Map Monitor the position of your vehicle on a street or satellite map to preemptively manage the security of your vehicle and its occupants. Profile Management Update and manage your personal, banking, emergency contact and vehicle details for all vehicles listed on your profile. EcoDrive Offset your CO2 emissions by planting trees through Food & Trees for Africa. For your car Playback View the historical location of your vehicle on a map over specified date ranges. Log service requests Request assistance with billing queries, account information or website help and we will get back to you. Notifications Activate and deactivate notifications for SMS Car Guard, harsh braking and speeding and zone management. Zone Management Create, edit and monitor safe zones and no-go zones for each vehicle on your profile. If your vehicle goes outside of your safe zone or enters an area that you have determined to be high risk, you will be notified by SMS. Reliable Reporting View, download or a detailed trip log report of your vehicle s location and status per trip over a specified date range. Trip Logbook MyTracker provides a logbook for your tax returns and mileage claims with the ability to separate business and private mileage and to capture maintenance, fuel and toll expenses. * Available to subscribed Tracker customers.

8 SMARTPHONE App The Tracker App provides control at your fingertips. Stay connected to your Care, Protect and SkyTrax information and to emergency assistance via the Tracker Monitoring Centre for free.* For you Registered subscribers get instant access to roadside and medical assistance and reporting your stolen vehicle is as simple as a swipe of a finger. You can monitor the position of your vehicle on a street or satellite map to preemptively manage the security of your vehicle and its occupants. You can quickly locate your vehicle when parked in unfamiliar or confusing parking lots. For your car Check the current status of your vehicle its odometer reading, mileage, whether it is stationary or moving, its speed and location. You can even set SMS or notifications for harsh braking and speeding so you can make sure everyone takes as much care of your vehicle as you do. The app provides a mobile logbook with the ability to record business and private mileage and to capture maintenance, fuel and toll expenses. You can monitor and analyse your vehicle logs directly in the app or have reports mailed to your inbox, so you are always informed. * Available to subscribed Tracker SkyTrax, Protect and Care customers. * Compatible with ios, Android and Blackberry devices.

9 Optional Insurance

10 Tracker has always been confident in the quality of our hardware. Our Stolen Vehicle Recovery (SVR) and Monitoring devices and installation are automatically guaranteed for 12 months. Extended Device Warranty and Device Protection are available on request. Extended Warranty When the 12-month warranty on your Tracker device expires, Extended Warranty will cover it for mechanical, electrical or electronic breakdown, wear and tear and gradual deterioration for a period of 48 months (month 13 to 60). No excess or call-out fee is payable. Extended Warranty Upfront The cover is the same as the Extended Warranty, but now you can pay a once off premium during the first 12 months of your Tracker subscription contract. Device Protection Should your Tracker device be lost or damaged, we will ensure that it is replaced free of charge. No excess or call-out fee is payable. All Risk Device Protection All Risk Device Protection combines Extended Warranty and Device Protection. The Extended Warranty period covers 60 months, with your warranty covering wear and tear, mechanical, electronic and electrical breakdown and even gradual deterioration. The additional Device Protection ensures that your Tracker device is protected against theft or tampering and damage. No excess or call out fee is payable. Unwanted Car Victims of car theft or hijacking sometimes don t feel comfortable driving their vehicle once it has been recovered. The trauma associated with the car can have a negative effect on a vehicle owner and family. Unwanted Car closes the gap between the trade-in and retail value as per Mead & McGrouther. No excess is payable. Track & Tow Once your stolen vehicle is recovered, Track & Tow ensures that your vehicle is safely towed from the recovery location or police pound and taken to a specified address of your choice, provided it is within South Africa. No excess or call-out fee is payable. Subscription Waiver By fitting a Tracker device, you have already demonstrated that you are a responsible member of society, and we appreciate your support and value your safety. Keeping you and your loved ones safe should not be affected by factors outside of your control. With Tracker s Subscription Waiver, we ll pay your subscription fees for up to 6 months in the unfortunate event of your death or retrenchment. No excess is payable. These Insurance products are brought to you by Tracker Agility (Pty) Ltd., an Authorised Financial Services Provider, FSP license number Underwritten by Guardrisk Insurance Company Ltd. an Authorised Financial Services Provider, FSP license number 75. Tracker Connect (Pty) Ltd is a Juristic Representative of Tracker Agility (Pty) Ltd.

11 All Tracker units are recognised by major insurers and motor manufacturers. The small tracking device is installed in a concealed position in your vehicle by a highly trained Tracker authorised technician. Our devices have been tested worldwide for Electromagnetic Compatibility (EMC) to ensure that they will not interfere with the vehicle s management system and on-board computer. The Tracker system will withstand the environmental and day to day demands of conventional vehicle use. A unit inspection will ensure that you have complied with the conditions of the product warranty if a Tracker Selftest request has failed or in the following instances: If your vehicle is damaged in an accident and needs repair If you have electrical work carried out on your vehicle If you have additional electronic equipment fitted to your vehicle (handsfree kit, sound system, etc.) The Tracker system is designed to require minimal maintenance. At the time of installation the Tracker system is carefully tested to ensure that it is working properly. If you ever wonder if the Tracker unit in your vehicle is still fully operational, you can test the unit in the following ways: At participating BP Service Stations (Retrieve or Alert units) At your closest Tracker-accredited fitment centre Log an over the air test by contacting our Service Centre on Tracker Retrieve and Alert units installed after 2010 test themselves at least once a year. You can check your own SkyTrax unit by logging into tracker.co.za and using your unique Login. You will see your vehicle s position on the map. If your vehicle has been in storage or not driven for more than one month Tracker strives to help you to manage the costs and risks associated with owning and driving a vehicle. In order to ensure that our products and services are the best in the country, we have partnered with the most appropriate service providers in the industry. Tracker reserves the right to amend services or elect new service providers from time to time, as we deem necessary. In order to provide the services as listed, it is necessary for Tracker and/or any of its third party business partners to intercept and monitor data generated by the Tracker unit installed in the vehicle. The services are applicable to passenger vehicles used for non-commercial purposes. Tracker reserves the right to determine how best to communicate notifications to customers, whether via , SMS or telephonically.

12 Service Centre (Sales & general enquiries) National Emergency Call Centre tracker.co.za

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