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1 Voice. Internet. Cloud. Data. VoIP. Cable. Mobility. 1

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3 Why it s better at Telegration Better providers Telegration works with a wide range of premier providers for voice, Internet, data, mobility, cable, and cloud services to meet all local and national telecommunications needs, no matter how diverse or complex. Better processes Telegration s unrivaled back office support and proven processes eliminate the typical inefficiencies and hassles associated with placing orders, tracking, provisioning, and billing Better people Customer service excellence. Every customer. Every day. Telegration s one-of-a-kind service and support for customers and agents built on close, personal relationships by people who take pride in their work and really care. 3

4 The Telegration difference Telegration is your single source provider of a broad range of solutions for business communications voice, Internet, data, VoIP, cloud, mobility, cable and managed services. As a solution provider, Telegration partners with leading technology companies and provides objective recommendations based on your true needs. The result: you get exactly what you need, when you need it, and at the best rates. Telegration partners include AT&T, Comcast Business, Time Warner Cable, XO Communications, Charter Business, Shoretel Sky, Thinking Phones, Evolve IP and an ever growing list of other leading technology services providers. We do all of the talking, the ordering and the provisioning of their services for you. All you have to do is take care of business as usual while we take care of your business communications needs. That s why Telegration is a different and better telecom services provider. Why choose Telegration Simplicity Telegration makes technology solutions easy. Our consultants make customized recommendations for your business, order all services and then streamline the deployment of all of the business communications services you need. Save time and money Telegration orders and provisions your technology services so you save valuable time. What s more, we know how to build the best business communications package at the lowest cost so we can help you keep costs under control while you keep pace with ever changing telecom technologies. Unbiased, objective consulting Telegration has solid long-term relationships with AT&T and other leading names in cloud, voice, Internet, cable, data, and mobility services. But our unbiased focus is on you and finding the best technology, service level, and price and not just recommending a preferred vendor s solutions. Single source provider for all industries We prove our expertise as a trusted advisor every day for customers in healthcare, engineering, automotive, manufacturing, retail, hospitality, and many other industries. We tailor business communications services to the unique needs of each industry and each individual business. Respected AT&T partner As one of the largest Authorized AT&T Solution Providers in the United States, Telegration can provide nationwide access to a comprehensive range of cost-effective AT&T services everything a growing business needs. If your choice is AT&T, we make it easy and cost effective to tap into AT&T s world-class services and build the right package to solve your technology needs. The best customer service Telegration has the best customer service in the industry 24/7, every day of the year. Just ask our customers and provider partners. And with our proactive approach to customer service, we ll monitor your account to ensure you re on the right plan for the best cost savings. If rates go down, we ll help you develop a migration plan. Belle Tire has been a Telegration customer for over 10 years. We stay with Telegration because its pricing is competitive and its customer service is outstanding. Dan Light, CFO, Belle Tire Inc. 4

5 Better technology solutions Whatever services you require no matter how large or complex Telegration can deliver an integrated business solution, including network-based products, communication solutions and network design services. Most importantly, all of our solutions are delivered by highly knowledgeable professionals who are trained to analyze the needs of your business and create the best and most affordable package to satisfy them. In addition, Telegration constantly monitors the rapid changes in the technology industry so we can make the latest products and services available to our partners and customers. That means you will always be able to take advantage of the latest technologies at the most competitive prices no matter where your business takes you There s nothing we can t do Data Our team of sales engineers eliminate the confusion around data services as they consult with you on your business needs and determine the best technical solution whether MPLS, T1, fiber broadband bundles, business-class Metro Ethernet, coax cable, and more. Telegration also partners with leading cable companies to expand your options for a mixed-signal combination of integrated data services that meet the demands of business for data service. Enterprise IT Today s high bandwidth coax cable, fiber, Metro Ethernet, MPLS, and other solutions offer different degrees of versatility for enterprise IT. Telegration works with AT&T and other top connectivity carriers, cloud services providers, data services providers and cable companies to help you solve enterprise IT connectivity problems with the best fit of provider and technology. Cloud Telegration partners with leading cloud services providers. Whether you need the cloud for data storage, applications, cloud-based , disaster recovery, virtual desktops, or a virtualized infrastructure, our consultants will work with you to solve the common and unexpected challenges of cloud selection, deployment, and adoption. Professional Managed Services Telegration can create a customized plan for professional managed services. Beyond our traditional services as a telecom solution provider, Telegration can free up your IT organization by taking over routine responsibilities, such as adding and connecting new services, managing and escalating trouble tickets, reviewing bills and managing mobility. Hosted PBX Telegration is a VAR for hosted PBX services. We have long-term business relationships with the leaders in hosted PBX, including Shoretel Sky, Thinking Phones, Star2Star, XO Communications and others. We make the process of evaluating and deploying a hosted PBX solution easy because we do it all, including consulting with you on your specific business telecommunications needs. For many years we have been pleased with Telegration due to the service, relationships, and competitive pricing. Your conduct sends a clear message that you care about our business needs. Greg Brenner, CIO, Ross Education LLC / Ross Learning Centers 5

6 Better Long Distance, Local, and Mobile calling Voice communication is at the heart of Telegration s personalized business communication services. We have a solid reputation for providing the best value voice plans backed by our commitment to reduce long distance calling costs. Even though Telegration is cost effective, you can still be sure of quality service as we utilize the Verizon network for private-branded long distance services for voice, PRI and conference calling services. Customers can continue to benefit from Telegration s great rates and customer service in local markets nationwide. We offer local voice and VoIP services to customers anywhere in the U.S. from AT&T and an ever growing list of local providers. You can also have Telegration review your current local services for additional savings opportunities anywhere nationwide. Why Telegration for voice Telegration guarantees not to increase per minute rates during your agreement as long as your local provider remains the same. Special rate plans are individually designed for our customers for all long distance traffic, including all toll-free traffic, international, PRI and conference calling. If we reduce product rates during the term of your agreement, your rate will adjust to the lower rate. Customers can convert to new plan offerings from Telegration with a greater or equal Minimum Monthly Usage (MMU) and Term length without penalty at any time during their agreement. Customers will not default to a higher rate at the end of their agreement as rates are guaranteed not to go up if the customer elects to let the agreement auto-renew at the end of the contractual period. AT&T Mobility Services As an Authorized AT&T Master Solution Provider, Telegration helps businesses of all sizes implement corporate AT&T wireless device products and applications, as well as voice and data plan services. With Telegration as your single point of contact to manage your AT&T Mobility account you can increase communications efficiency saving your business time and money. For new AT&T Wireless Mobility service contract quotes, adding new wireless lines, order processing, device activation support, and account plan maintenance, simply call Telegration. In addition to providing the latest AT&T mobility choices, Telegration can develop custom mobility applications for your business. As we continue to expand, we also wanted a company to work with that could handle the project management of setting up data lines for new offices, as well as manage that side of the business, to ensure we were getting the best price and service for our needs. We have been extremely pleased with the people at Telegration and look forward to a long lasting relationship. Mick Goik, President & COO, Crestmark 6

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8 Voice. Internet. Cloud. Data. VoIP. Cable. Mobility. 905 W. Maple Road Clawson, MI TEL-GRTN

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