Saint Paul College Medical Office Careers Program Continuous Improvement of Teaching and Learning Assessment Report

Transcription

1 Saint Paul College Medical Office Careers Program Continuous Improvement of Teaching and Learning Report College Mission: The mission of Saint Paul College is to provide education for employment, education for life. Program: Medical Office Careers Division: Business, Computer Careers & Deaf Education Faculty: Kelly Dale, Jennifer Anglin, Debra Adams Results are based on the assessment of direct and indirect measures as identified on the Program Matrix: 1. What strengths are identified in teaching and learning? Students are obtaining skills needed for immediate employment after graduation Students possess a basic computer skills foundation for work in the healthcare industry Students are understanding the medical terminology word parts which leads to a broad medical vocabulary 2. What recommendations are proposed based on the assessment results? More physician office examples for coding Offer an advanced coding class Purchase of software for in-class Encoding Continue extended examples of Medical Terminology word creation lists for each chapter Continued application assignments in medical transcription Find more areas of direct assessment measures 3. What specific steps will be taken to continuously improve teaching and learning? Continued evaluation and assessment of both via one-minute papers (teacher) and quizzes (students) Addition of 10-Key course for all students Coordinate learning in the Coding classes to cover both manual and computerized applications Implement Health Information Foundations to gear focus toward field of study that matches industry requirements Continue to meet with Advisory Committee Provide computerized applications in the coding classes 4. Based on the results, are changes or revisions recommended for next year s program? Software implementation (Encoder) for Coding classes Continue to meet with Advisory Committee Additional Depth to be added to Coding classes to ensure broadened knowledge base of student population Addition of Advanced Coding Class to simulate internship

2 Saint Paul College Medical Office Careers Program and Continuous Improvement College Mission: The mission of Saint Paul College is to provide education for employment, education for life. Program: Medical Office Careers Division: Business, Computer Careers & Deaf Education Faculty: Kelly Dale, Jennifer Anglin, Debra Adams Award(s): Medical Office Careers Health Information Technology AAS Degree (65 credits); Medical Office Professional AAS Degree (62 credits); Medical Coding Certificate (30 credits); Medical Records Clerk Certificate (17 credits); Medical Receptionist Certificate (20 credits); Medical Transcriptionist Certificate (30 credits) Student Outcomes: 1. Graduates will possess the knowledge and skills for immediate employment in related medical office areas 2. Graduates will be experienced in office protocol through capstone projects 3. Graduates will have successfully mastered the general education program requirements for work and life roles 4. Graduates will be proficient in the use of office software applications Program Statistics*: Factor FY2005 FY2006 FY2007 FY2008 FY2009 Headcount FYE Minority Headcount Enrollment Graduates Male Female Minority Total Graduate Placement** AAS 33.3%, Coding 71.4%, Receptionist 100%, Transcriptionist 0% * Source: Hyperion 9.3 Perkins Snapshots ** Source: MnSCU Audited Reports AAS 100%, Coding 60%, Receptionist 85.7%, Records 100%, Transcriptionist 50% AAS 60%, Coding 36.4%, Receptionist 75%, Records 100%, Transcriptionist 100% AAS 60%, Coding 33.3%, Receptionist 100%, Records 80%, Transcriptionist, 50%

3 Medical Office Careers Matrix Program Outcomes Outcome 1 Graduates will possess the knowledge and skills for immediate employment as a medical office professional Outcome 2 Graduates will have successfully mastered the general education requirements for work and life roles Direct Measures Medical Office Procedures Capstone Project (Medical Report Creation) Indirect Measures Placement Data Advisory Committee Information (Success of students in subsequent job settings as reported by employers) Program Standards 80% of students score 70% or higher on Medical Office Procedures 90% Placement Rate 80% of students score 70% or higher on Medical Report Creation Capstone Project Results > % of students scored % or higher on Medical Office Procedures % Placement for med office professional, receptionist, transcriptionist; % Placement Rate medical coding specialist, % records clerk (based on latest audited data/fy2007) > % of students scored % or higher on Medical Report Creation Capstone Project Use of Results Continue to review Medical Office Procedures for relevance to industry standards Work with College placement office and industry contacts to improve placement rate Continue demonstration & student preparation of medical reports Medical Office Procedures 80% of students score 70% or higher on Medical Office Procedures > % of students scored % or higher on Medical Office Procedures Continue to review Medical Office Procedures for relevance to industry standards

4 Outcome 3 Graduates will be proficient in the use of office software applications Skill Placement Data Student Opinion Forms 80% of students score 70% or higher on Skill > % of students scored % or higher on Skill Review office to determine if students are meeting industry standards Outcome 4 Graduates will possess complete understanding of the language of medicine or medical terminology Capstone Project (Medical Report Creation) Advisory Committee (Graduate success as reported by employers) Student Opinion Forms 90% Placement Rate 80% of students score 70% or higher on Medical Report Creation Capstone Project % Placement for med office professional, receptionist, transcriptionist; % Placement Rate medical coding specialist, % records clerk (based on latest audited data/fy2007) > % of students scored % or higher on Medical Report Creation Capstone Project Work with College placement office and industry contacts to improve placement rate Continue demonstration & student preparation of medical reports

5 Medical Office Careers Continuous Improvement of Teaching and Learning Report Results are based on the assessment of direct and indirect measures as identified on the Program Matrix 1. What strengths are identified in teaching and learning? Students are obtaining skills needed for immediate employment after graduation Students possess a basic computer skills foundation for work in the healthcare industry Students are understanding the medical terminology word parts which leads to a broad medical vocabulary 2. What recommendations are proposed based on the assessment results? More physician office examples for coding Offer an advanced coding class Purchase of software for in-class Encoding Continue extended examples of Medical Terminology word creation lists for each chapter Continued application assignments in medical transcription Find more areas of direct assessment measures 3. What specific steps will be taken to continuously improve teaching and learning? Continued evaluation and assessment of both via one-minute papers (teacher) and quizzes (students) Addition of 10-Key course for all students Coordinate learning in the Coding classes to cover both manual and computerized applications Implement Health Information Foundations to gear focus toward field of study that matches industry requirements Continue to meet with Advisory Committee Provide computerized applications in the coding classes 4. Based on the results, are changes or revisions recommended for next year s program? Software implementation (Encoder) for Coding classes Continue to meet with Advisory Committee Additional Depth to be added to Coding classes to ensure broadened knowledge base of student population Addition of Advanced Coding Class to simulate internship

6 EAMPLES OF CLASSROOM ASSESSMENT TECHNIQUES: Examples of Classroom Techniques Used in Medical Office Careers: Quizzes One-minute papers Recommendations for Improving Teaching and Learning: Course curriculum might be revised or updated based on assessment results. Focus may change.

7 Medical Office Careers General Education Matrix The following matrix illustrates the link between general education and technical education outcomes in the Medical Office Careers Program and identifies the General Education included in the program. Refer to the Appendix for a listing of the Minnesota State Colleges and Universities Transfer Goals. General Education Outcomes: Written Communication Oral/Interpersonal Communication Critical Thinking/ Problem Solving Natural Science Internship/ Clinical Experience Examples of Direct Measures Portfolio Licensure/ Certification Exam Capstone Projects Examples of Indirect Measures Student Surveys Alumni Surveys Employer Surveys Advisory Committee Mathematical & Symbolic Systems History/ Social Sciences/ Behavioral Sciences The Humanities: Arts Literature Philosophy Human Diversity Global Perspective Ethical & Civic Responsibility People & the Environment

8 Medical Office Careers General Education Course The following three Medical Office Careers courses listed below provide an example of the integration of general education competencies. Refer to the Appendix for a listing the Minnesota State Colleges and Universities Transfer Goals. SPC General Education Outcomes Written Communication Students will demonstrate written communication skills. Interpersonal Communication Students will demonstrate interpersonal communication skills. Critical Thinking Students will demonstrate an awareness of critical thinking skills and problem-solving procedures. Natural Sciences Students will demonstrate an understanding of natural science principles and the methods of scientific inquiry. Mathematical/Symbolic Systems Students will apply mathematics, logic and/or statistics to help them make decisions. History, Social & Behavioral Sciences Students will understand how historians and social and behavioral scientists discover, describe, and explain the behaviors and interactions among individuals, groups, institutions, events, and ideas. Humanities: Arts, Literature, Philosophy Students will understand human cultures in relation to behavior, ideas, and values expressed in works of human imagination and thought. Human Diversity Students will demonstrate an understanding of the cultural, economic, and political differences of people and their societies. Global Perspective Students will understand the growing interdependence of nations and people and their cross-cultural social, economic, and political experiences. Ethical & Civic Responsibility Students will identify, discuss, and reflect upon the ethical dimensions of political, social, and personal life. People & the Environment Students will understand the complexity of the inter-relatedness of human society and the natural environment. Course # MEDS 1470 Course # MEDS 2450 Course # MEDS 2460/2470

9 Appendix Minnesota Transfer Curriculum The Transfer Curriculum is intended to achieve the following 10 goals: 1. Written and Oral Communication To develop writers and speakers who use the English language effectively and who read, write, speak and listen critically. As a base, all students should complete introductory communication requirements early in their collegiate studies. Writing competency is an ongoing process to be reinforced through writingintensive courses and writing across the curriculum. Speaking and listening skills need reinforcement through multiple opportunities for interpersonal communication, public speaking, and discussion. 2. Critical Thinking To develop thinkers who are able to unify factual, creative, rational, and value-sensitive modes of thought. Critical thinking will be taught and used throughout the general education curriculum in order to develop students awareness of their own thinking and problem-solving procedures. To integrate new skills into their customary ways of thinking, students must be actively engaged in practicing thinking skills and applying them to open-ended problems. 3. Natural Sciences To improve students understanding of natural science principles and of the methods of scientific inquiry, i.e., the ways in which scientists investigate natural science phenomena. As a basis for lifelong learning, students need to know the vocabulary of science and to realize that while a set of principles has been developed through the work of previous scientists, ongoing scientific inquiry and new knowledge will bring changes in some of the ways scientists view the world. By studying the problems that engage today s scientists, students learn to appreciate the importance of science in their lives and to understand the value of a scientific perspective. Students should be encouraged to study both the biological and physical sciences. 4. Mathematical/Symbolic Systems To increase students knowledge about mathematical and logical modes of thinking. This will enable students to appreciate the breadth of applications of mathematics, evaluate arguments, and detect fallacious reasoning. Students will learn to apply mathematics, logic, and/or statistics to help them make decisions in their lives and careers. Minnesota's public higher education systems have agreed that developmental mathematics includes the first three years of a high school mathematics sequence through intermediate algebra. 5. History and the Social and Behavioral Sciences To increase students knowledge of how historians and social and behavioral scientists discover, describe, and explain the behaviors and interactions among individuals, groups, institutions, events, and ideas. Such knowledge will better equip students to understand themselves and the roles they play in addressing the issues facing humanity. 6. The Humanities the Arts, Literature, and Philosophy To expand students knowledge of the human condition and human cultures, especially in relation to behavior, ideas, and values expressed in works of human imagination and thought. Through study in disciplines such as literature, philosophy, and the fine arts, students will engage in critical analysis, form aesthetic judgments, and develop an appreciation of the arts and humanities as fundamental to the health and survival of any society. Students should have experiences in both the arts and humanities. 7. Human Diversity To increase students' understanding of individual and group differences (e.g. race, gender, class) and their knowledge of the traditions and values of various groups in the United States. Students should be able to evaluate the United States' historical and contemporary responses to group differences. 8. Global Perspective To increase students understanding of the growing interdependence of nations and peoples and develop their ability to apply a comparative perspective to cross-cultural social, economic and political experiences. 9. Ethical and Civic Responsibility To develop students' capacity to identify, discuss, and reflect upon the ethical dimensions of political, social, and personal life and to understand the ways in which they can exercise responsible and productive citizenship. While there are diverse views of social justice or the common good in a pluralistic society, students should learn that responsible citizenship requires them to develop skills to understand their own and other's positions, be part of the free exchange of ideas, and function as public-minded citizens. 10. People and the Environment To improve students' understanding of today's complex environmental challenges. Students will examine the inter-relatedness of human society and the natural environment. Knowledge of both bio-physical principles and socio-cultural systems is the foundation for integrative and critical thinking about environmental issues.

10 Medical Office Careers Continuous Improvement Plan Need for the Program: Program Strengths Active Advisory Board Program Alignment with labor market needs Growing program Full-time and adjunct faculty with recent/current industry experience Program Challenges and Recommendations for Improvement: Challenge in finding enough qualified adjunct instructors Explore additional medical office/health information program possibilities Explore online course options Institutional Support: Program Strengths: High level of faculty understanding of medical office field Purchase of medical-office related software is planned Program Challenges and Recommendations for Improvement: Projected budget cuts limit purchase of equipment and software Additional equipment (i.e. machine transcribers) is needed Quality of Teaching and Learning Program Strengths Program understands and pursues alternative learning and delivery methods Software support for various learning approaches Program Challenges and Recommendations for Improvement: Continued professional development of faculty Retention of ESL students should be improved Planning Improvement Summary: Major action steps for continued growth and improvement: Continue and expand flexibility of course offerings Continue to work on market development Continue instructor professional development Explore possibility of using WIDS software to develop and document program content and assessment Meeting the Needs of Business/Industry/Community in the next 1-5 years: Medical Office Careers is continually upgraded to meet emerging growth of job opportunities Plans meet the Design Criteria: All design criteria have been addressed in the growth and improvement strategies