Practical Studies in E-Government

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1 Practical Studies in E-Government

2 wwwwwwwwwwwww

3 Saïd Assar Imed Boughzala Isabelle Boydens Editors Practical Studies in E-Government Best Practices from Around the World

4 Editors Saïd Assar Institut Télécom Telecom Business School Evry, France Imed Boughzala Institut Télécom Telecom Business School Evry, France Isabelle Boydens Free University of Brussels (ULB) Information and Communication Science Brussels, Belgium ISBN e-isbn DOI / Springer New York Dordrecht Heidelberg London Springer Science+Business Media, LLC 2011 All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

5 Contents 1 Back to Practice, a Decade of Research in E-Government... Saïd Assar, Imed Boughzala, and Isabelle Boydens 1 2 E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector... Godefroy Beauvallet, Younès Boughzala, and Saïd Assar 13 3 Implementation of E-Government in Mexico: The Case of Infonavit... Lizbeth Herrera and J. Ramon Gil-Garcia 29 4 The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility... Simon R. Goerger, Ernest Y. Wong, Dale L. Henderson, Brian K. Sperling, and William Bland 49 5 An Overview of Some Electronic Identification Use Cases in Europe... Fabrice Mattatia 71 6 Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand... Rowena Cullen 93 7 Strategic Issues Relating to Data Quality for E-Government: Learning from an Approach Adopted in Belgium Isabelle Boydens 8 Long-Term Verifiability of Remote Electronic Elections Lucie Langer v

6 vi Contents 9 Law-Based Ontology for E-Government Services Construction Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland Abdelaziz Khadraoui, Wanda Opprecht, Michel Léonard, and Christine Aïdonidis 10 Architectural Principles for Orchestration of Cross-Organizational Service Delivery: Case Studies from the Netherlands Anne Fleur van Veenstra and Marijn Janssen 11 Achieving Interoperability Through Base Registries for Governmental Services and Document Management Yannis Charalabidis, Fenareti Lampathaki, and Dimitris Askounis 12 Envisioning Advanced User Interfaces for E-Government Applications: A Case Study Gaëlle Calvary, Audrey Serna, Joëlle Coutaz, Dominique Scapin, Florence Pontico, and Marco Winckler 13 Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E-Government Joep Crompvoets, Glenn Vancauwenberghe, Geert Bouckaert, and Danny Vandenbroucke Index

7 Contributors Christine Aïdonidis Centre des Technologies de l Information, State of Geneva, 64, 66 Rue du Grand Pré, 1211 Geneva 3, Switzerland Dimitris Askounis National Technical University of Athens, Iroon Polytechniou 9, Athens,15780, Greece Saïd Assar Insitut Télécom, Telecom Business School, 9, rue Ch. Fourier, Evry, France Godefroy Beauvallet Institut Télécom, Télécom ParisTech, 46, Rue Barrault, Paris, France William Bland Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA Geert Bouckaert Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium Imed Boughzala Institut Télécom, Telecom Business School, 9, Rue Ch. Fourier 91011, Evry, France vii

8 viii Contributors Younès Boughzala Université de Savoie, Institut de Recherche en Économie et Gestion (IREGE), 4 Chemin de Bellevue, BP 80439, Annecy le Vieux Cedex, France Isabelle Boydens Département Sciences de l Information et de la Communication CP 123, Université Libre de Bruxelles, Faculté de Philosophie et Lettres, Avenue F.D. Roosevelt, 50, B-1050, Bruxelles, Belgium Gaëlle Calvary Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, Grenoble Cedex 9, France Yannis Charalabidis Department of Information and Communication Systems Engineering, University of the Aegean, School of Sciences, Karlovassi, Samos, 83200, Greece Joëlle Coutaz Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, Grenoble Cedex 9, France Joep Crompvoets Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium Rowena Cullen School of Information Management, Victoria University of Wellington, PO Box 600, Wellington, New Zealand J. Ramon Gil-Garcia Centro de Investigación y Docencia Económicas, Carretera México-Toluca 3655, Col. Lomas de Santa Fe, CP, México 01210, DF, Mexico Simon R. Goerger Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA Dale L. Henderson Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA

9 Contributors ix Lizbeth Herrera Centro de Investigación y Docencia Económicas, Carretera México-Toluca 3655, Col. Lomas de Santa Fe, CP México 01210, DF, Mexico Marijn Janssen Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands Abdelaziz Khadraoui Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland Fenareti Lampathaki National Technical University of Athens, Iroon Polytechniou 9, Athens,15780, Greece Lucie Langer Technische Universität Darmstadt, Department of Computer Science, Cryptography and Computer Algebra Group, Hochschulstraße 10, 64289, Darmstadt, Germany Michel Léonard Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland Fabrice Mattatia Secrétariat d Etat chargé de la prospective et du développement de l économie numérique, 35 rue St-Dominique, Paris, France Wanda Opprecht Department of Information Systems, University of Geneva, Battelle, CUI, 7 Route de Drize, CH-1227 Carouge, Geneva, Switzerland Florence Pontico Région Midi-Pyrénées, DSI Service Etudes et Solutions, 22 Boulevard du Maréchal Juin, Toulouse, France Dominique Scapin INRIA Paris Rocquencourt Research Centre, Domaine de Voluceau-Rocquencourt, BP 105, Le Chesnay 78153, France

10 x Contributors Audrey Serna Université de Grenoble, CNRS, LIG, 385, Rue de la Bibliothèque, BP 53, Grenoble Cedex 9, France Brian K. Sperling Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA Glenn Vancauwenberghe Public Management Institute, Katholieke Universiteit Leuven, Parkstraat 45, B-3000, Leuven, Belgium Danny Vandenbroucke Spatial Applications Division, Katholieke Universiteit Leuven, GEO-instituut Campus Arenberg, Celestijnenlaan 200E, BE-3001, Leuven, Belgium Anne Fleur van Veenstra Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands Marco Winckler IRIT University Paul Sabatier, 118, route de Narbonne, Toulouse Cedex 9, France Ernest Y. Wong Department of Systems Engineering (MADN-SE), United States Military Academy, 646 Swift Road, West Point, NY 10996, USA

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