Innovating with Smart-Phone Technology

Transcription

1 Innovating with Smart-Phone Technology Saeed Ahmed Business Readiness Manager

2 Page 2 Agenda National Grid & Me The Mobility Journey Innovative Apps Employee Engagement and Efficiency Improvements Why engage customers?

3 Who is National Grid (UK)

4 Who is National Grid (US)

5 My background Training / Business Readiness background in large IT implementions within National Grid Gas Distribution Keen to use new and innovative technology to enhance the employee experience Customer focussed and encourage my team to put themselves in the end users shoes Involved with mobility in National Grid for the past 4 years

6 Page 6 Agenda National Grid & Me The Mobility Journey Innovative Apps Employee Engagement and Efficiency Improvements Why engage customers?

7 Mobility is shaping our lives The mobile first attitude is becoming common in the Industry Socure = Page 7

8 Our Drive for a Mobile World Why? To create a shift in mindset from large waterfall delivery to rapid iterative delivery Empower our people to innovate, collaborate and drive performance excellence Value? Significant time reduction to deploy business-enhancing apps through truly agile delivery process Increased Employee Engagement due to having the right tools & information, any time, anywhere on any device Our Goal Highly engaging apps that rapidly deliver rich User Interfaces and compelling User Experiences Page 8

9 Page 9 GAS DISTRIBUTION WinXP Syclo WM ESRI Mobile Afaria (data) GPS (Masternaut) 3,000 users Our Mobility Journey - From locked-down devices to the smart world Data Mgt on Device Quarterly GIS updates Adhoc Apps (iphone 4) AQAD Site Husbandry CD Apps Window 7 upgrade New Panasonic Mk6 Emergency & Repair TRANSMISSION Win7 laptops Syclo WM Fieldreach Afaria Work Review Timesheeting 1,500 users SAP Mobile Platform 3.0 PaaS SSO / x509 / VPN OpenUI 200 x Ipad mini 6 x Apps AppFactory On/Offshore Apps Dev Some Agile developments Mobility SIG Apps & Devices 20 + Apps Live 5,000 + devices (iphones, ipads, ipad mini) Windows to ios (Maintenance)

10 Different Target Users for Mobile Not a one size fits all Mobile Worker Knowledge Worker Mobile Consumer Mobile worker in plant, field operations, service and sales App often supporting complex business processes, guiding users through their day High potential to transform work experience with mobile Employees and managers Often casual use, self-service High number of users across company, potential to improve user satisfaction significantly Mobile analytics important for all, especially executives High expectations in user experience Simplified tasks, intuitive and easy to use Mobile potentially transformational opportunity for company In some industries consumer is the distributor or channel partner For UK GAS different DISTRIBUTION industries, different user groups have varying priorities. They require different solution capabilities and Mobile Platform support Page 10

11 Page 11 Agenda National Grid & Me The Mobility Journey Innovative Apps Employee Engagement and Efficiency Improvements Why engage customers?

12 Page 12 Applications Development - Some Apps we have built WORKFORCE PRODUCTIVITY SUITE OFFICE PRODUCTIVITY CONSUMER VEHICLE INSPECTION PLANT TOOLS & EQT LANE RENTAL 9 x HR & P2P APPS (FIORI) MARKET SYSTEM OPS (Consumer) WORK MANAGEMENT CONDITION MONITORING WORK MANAGER GAS DISTRIBUTION REAL-TIME SUPERVISOR APP

13 Page 13 Plant, Tools and Equipment

14 Page 14 Vehicle Inspection

15 Page 15 Manual Processes Engineers required to complete paper copy of each form on a daily basis Forms then sent by supervisor to office staff for entry into back office systems Depending on logistics, it could be a number of weeks before all the data was updated Slow, cumbersome process

16 Page 16 Agenda National Grid & Me The Mobility Journey Innovative Apps Employee Engagement and Efficiency Improvements Why engage customers?

17 Page 17 Training videos developed inhouse Employee Engagement increased as a direct result Supervisors receive real time updates on teams workload More time spent in field with their teams

18 Page 18 Agenda National Grid & Me The Mobility Journey Innovative Apps Employee Engagement and Efficiency Improvements Why engage customers?

19 Page 19 Why engage customers? We work in an environment where customer services matters Through app development we have been able to provide new and improved ways to interact with customers Our new Windows to ios programme will enable Maintenance Engineers to use their tablets as a daily driver An engaged workforce makes for a motivated workforce Customers are at the heart of everything we do in National Grid

20 Page 20 Thank You Saeed Ahmed Business Readiness Manager National Grid