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1 Main Street Anytown, US Home Phone: ~ Cell Phone: U.S. Citizenship: Yes Highest Federal Grade Level: N/A Veterans Preference: N/A OBJECTIVE: Information Technology Specialist (Systems Analysis), GS /11, Announcement # PTO PROFESSIONAL SUMMARY: Eleven years information technology experience analyzing technology and developing automated information systems. Extensive knowledge in using information technology to independently solve complex and challenging problems, achieve goals, and facilitate an effective functioning of the organization. Serve as an authority and subject matter expert (SME) for Windows 2000/2003 deployment & administration, NT to 2000 migration, and configuration of network services, as well as Windows Server and desktop operating systems and infrastructure services (i.e. WINS, DNS, DHCP.) Provide expert advice and consultation on equipment configuration and system interrelationships. Excellent communication skills, including proficiency in written reports and superior ability to communicate with individuals at all levels of technical expertise. Outstanding rapport with peers and all levels of management. Provide highly professional, precise, and dedicated service. Actively maintain knowledge of emerging state-of-the-art technologies. TECHNICAL SKILLS: Patent & Trademark Automated Information & Workflow Systems: o PAIRS, RAM, UPWS, TRAM, Clearpath, TTABIS, and FOS 2001 Microsoft Certified Systems Engineer (MCSE Windows 2000) (Server 2003) 2001 Microsoft Certified Trainer (MCT) (expiring) 2000 A+ Certified Technician Windows Server 2003 Enterprise and XP Professional Windows 2000 Server and Professional Microsoft ISA Server Expertise NT 4.0 Server and Workstation, Win98, Win95, DOS, Solaris, Linux, HPUX. Competencies: Systems Administration. Business Systems Analysis. Network Engineer. Hardware/Software Applications. Project Management. Automated Information Systems. Enterprise Architecture. Technical & Analytical Skills. Computer Equipment Analysis. Negotiation. Customer- Focused. Results-Oriented. Problem Solver. Oral & Written Communication. Interpersonal Skills. Resource Requirements. Initiative.

2 WORK EXPERIENCE: Name Page 2 Systems and Network Engineer (Team Leader) 11/ /2005 XYZ Company Salary: $60,000/year Hours: 50+ per week Supervisor: Name & Number Contact: Yes Supported, planned, and/or developed a variety of automation projects for this help desk and support resource company. Diagnosed, troubleshot and maintained systems, as well as performed analyses to ensure optimal performance and integrity of networks. Engineered and implemented hardware and software solutions for network devices/services and related connectivity as well as resource access in client/server and workgroup environments. As Team Leader for a group of Administrators and Engineers within the Network Operations Services Division, provided top tier diagnostic and troubleshooting support for users, developers, engineers and all types of support contractors working on high visibility government business systems and infrastructure. Independently, and as a team member, developed functional specifications and user requirements by analyzing current and projected business processes and objections, project management reporting requirements and related implementation processes. Wrote server diagnostics and configuration documents, application user instructions, installation procedures, user requirements definitions and instructional data for accessing Trademark Work at Home and other automated systems, as well as implemented instructions for many infrastructure services. Worked with Trademark officials, users, General Dynamics contractors, and OCIO staff to cure connectivity and slowness problems for users accessing USPTO information systems such a FAST (First Action System for Trademarks) via Virtual Private Network (VPN). Assisted General Dynamics (GD) contractors in defining the features and capabilities of Trademark information systems. Met with users, GD contractors, and support staff to formulate additions or upgrades to the system in order to increase productivity. Accomplishments: Promoted to Team Lead supporting a large infrastructure and 10,000+ clients in 18 buildings and remote locations across the country. Led troubleshooting efforts for all production systems including all Nortel and Cisco devices as well as application, server and network problems, assuring a nearly perfect 99.9% uptime for the production network. Primary implementer in the migration of Enterprise Windows NT (DNS, WINS, and DHCP) to Windows 2000 including testing and implementation planning and worked with Microsoft to assure best practices. Completed in early 2003 Consolidated Enterprise WINS and DHCP services onto 2 robust servers and reconfigured 300 scopes for Microsoft recommended DHCP scope redundancy, including testing and implementation planning. Completed in early 2004.

3 Page 3 Microsoft Trainer 02/ /2001 ABC Company Salary: Internship Hours: per week Supervisor: Name & Number Contact: Yes Microsoft Certified Trainer (MCT) for the Microsoft Certified Systems Engineer (MCSE) Windows 2000 course track and A+ seminar leader. Duties & Accomplishments: Taught A+ seminars and Microsoft courses using MOC, MSPress and Microsoft approved courseware for lab and course instruction in Windows 2000 Professional & Server, lab and course instruction in Migration from Windows NT 4.0 to Windows Imaged computers multiple times using Ghost or scripted installs of Windows 2000 Pro, Server and Advanced Server. Configured and troubleshot student computers and the classroom network, including DNS, WINS and NIC problems with Protocol and Packet sniffers and with TCP/IP tools. Pre-screened labs, including writing labs and lead test preparation and study sessions. Windows 2000 Deployment with Ghost, Remote Installation Service (RIS) and Unattended Installations. Windows Server 2003 deployment and administration including new functionality and management using Windows XP Remote assistance, Shadow Copy, etc Utilized Desktop Support Skills including navigating and troubleshooting complex operating system or application problems in Windows 95, 98, NT, 2000, XP and related business applications. Used Windows Installer and Group Policy to create and publish or assign applications. (Windows 2000 & Server 2003) Performed extensive TCP/IP configuration including IP subnetting, LMHOST/HOST file configuration, IP routing and filtering as well as multi-homed configurations. Diagnosed connectivity and traffic problems using Protocol/Packet sniffers and TCP/IP tools. Used DHCP for address allocation and configured DHCP Server and scope options, using WINS for compatibility with older Windows systems. Setup and maintained remote access via VPN with PPTP or with L2TP & IPSEC using a Certificate Server. VPN integration with ISA Server, ISA server configuration and Certificate server configuration Used Metaframe server in lab environment to test other application access as well as install and configure server. PC and Network Support Specialist/Automotive Computer Technician 07/ /2001 Self Employed Salary: $40,000/year Hours: 40 per week Supervisor: Please refer to references Built and brought networked computers online for Exxon, Goodyear, Citgo, Texaco and Mobil, including home to business connectivity, Systems management, administration and developed and deployed advertisements to customers. Duties & Accomplishments: Installed and fully configured Windows NT and 2000 Servers and Win3.1/DOS and up on Desktops. Troubleshot and repaired client software and hardware issues including OS problems, application problems with specialized applications, network connectivity, upgrades and component

4 Page 4 replacement for the clients listed above and also for many private client networks. Deployed applications, configured network services, implemented and administered network segments with routers and switches as well as provision and installed ISDN, DSL, Cable and dialup connectivity. References: EDUCATION: University of USA, Anytown, USA, 1986 Degree: Bachelors of Science Major: Computer Engineer High School, City, State, 06/1982; Degree: High School Diploma TRAINING & CERTIFICATION: Training: 2005 Microsoft Portal Server; 16 hours 2005 Microsoft Secure Remote Access; 16 hours 2004 Migration from Windows NT4 to Server; 16 hours 2004 Design, Deploy, & Manage Microsoft Operations Manager 2005 Workshop; 8 hours 2003 Windows Server 2003 Two-Day Workshop; 16 hours 2003 Windows Server 2003 Migration, Co-existence, and Interoperability Workshop; 16 hours Certification: 2001 Microsoft Certified Systems Engineer (MCSE Windows 2000) o Currently in the process of upgrading certification to MSCE Windows Microsoft Certified Trainer (MCT) 2000 A+ Certified Technician HONORS & AWARDS: st quarter Employee of the quarter award from USPTO contract management 2003 Promoted to Team Lead for contractors supporting USPTO network/servers MEMBERSHIPS: 2000 CompTIA Certified A+ membership

5 COMPUTER SKILLS: Name Page 5 Applications: Microsoft Office Suite 97, 2000 & 2003 (Word, Excel, Access, PowerPoint), Project, Adobe, Visio, Remedy Trouble Ticket System, Remedy Asset Management Systems, Netscape, Notes & Outlook Mail, Dialog, STNExpress, NAI Sniffer Pro & Microsoft Netmon. Operating Systems: Microsoft Windows (XP, NT, 2000, Server , 95), Solaris, UNIX, Security: Strong authentication services (hard tokens), personal firewalls, McAfee, Checkpoint, TrendMicro, biometric auth/smart card, Real Secure IDS (Intrusion Detection Systems) Hardware: HP, Compaq, and Dell servers, various PCs and peripherals for support and hot desk, network and memory cards, Cisco routers, Cabletron switches, Nextel Switches and routers Internet: Internet Explorer, Netscape Backup: Microsoft toolset; Legato, ARCserv Utilities: Windows Update Service, SMS, Patrol monitoring, What s Up Gold monitoring, Openview, Tavve monitoring/root cause, Sitescope application monitoring Programming Languages: Scripts and some Microsoft Script Host SELF-CERTIFICATION: I certify that, to the best of my knowledge and belief, all of the information on and attached to this resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this resume may be grounds for not hiring me or for firing me after I begin work, and may be punishable by fine or imprisonment. I understand that any information I give may be investigated. Signature: Date signed:

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