Your Legal Friend Road Traffic Accidents

Transcription

1 Your Legal Friend Road Traffic Accidents METHODOLOGY NOTE ComRes interviewed online,00 UK drivers who have been involved in one or more road traffic accidents (RTAs) in the past years between the th th October 0. ComRes is a member of the British Polling Council and abides by its rules. All press releases or other publications must be checked with ComRes before use. ComRes requires hours to check a press release unless otherwise agreed.

2 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I trust doctors to give me accurate diagnoses of injuries which result from road traffic accidents : All respondents Page Strongly agree 00 % Gender Male Female (a) (b) % E 0 0 0%Ef Age 0 % %e + 0 %E Age Grouped (h) (i) %I % + 0 %I London 0% South Mids % Region North (n) % Scot land (o) * % Wales (p) * % Northern Ireland (q) ** % Tend to agree % % 0 a % % cd 0 d 0 % %H 0 0 % k % 0%k Tend to disagree Strongly disagree % % % 0 % % % 0%g % %g % 0%G % % % % % %j 0 % %j % % % 0% % % % % 0% % % % % Don't know NET: Agree % % % % % % % 0 % 0 % % 0 % % % 0 %cde % 0 % % % 0 %HI %n % 0% %n % * % %LNO % 0 NET: Disagree 0 % 00 % 0 0% %g %G 0 0 %G % % 0 %J %J % 0 % 0% % % % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

3 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I trust doctors to give me accurate diagnoses of injuries which result from road traffic accidents : All respondents Page Strongly agree 00 % No injury (a) 0% Had any emotional or physical injury (b) 0 ac Had whiplash 0 % Had an injury Had emotional / psychologic Had al bruises/ consequence scratches 0 ac Had broken bones/ damage to Hospital internal ONLY ised organs whiplash %ABCDEM %ABCDEM 0% Sought medical advice Sought Not sought medical medical advice advice (h) (i) %I % Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice 00 % % Tend to agree % 0%BDFG %FG %FG 0%FG %FG % %FG % 0%H 0 % % % Tend to disagree Strongly disagree Don't know % % % % % %BCDEFGM 0%A % * %A % %A % % % % %A % 0 % % %AE % 0% %i * % %H % 0 % % % % % %J NET: Agree % 0%m 0 0%cM 0 % % % %k % NET: Disagree 0 % 00 %A 0 %Ae 0 %A 0% %A % AE %I % % %j 0% Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

4 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I trust doctors to give me accurate diagnoses of injuries which result from road traffic accidents : All respondents Page Strongly agree 00 % 0 mph or slower (a) % Speed of accident Between and 0 mph (b) % Faster than 0 mph 0 % My fault % At fault The other's fault % The fault of both * % Estimated compensation No compen 0.0 More than sation (h) (i) * % h Tend to agree % % % % % % %i %I % Tend to disagree Strongly disagree % % % % 0% % % % % % 0% % % % 0% % %H % Don't know NET: Agree % % % 0 % % 0% %e % % % %E %H 0 % %i % NET: Disagree 0 % 00 % % % 0 %d % % % %h Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

5 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know where to find solicitors who could support me in court to claim recompense for road traffic accidents : All respondents Page Strongly agree 00 % Gender Male Female (a) (b) 0 0 B % % 0 00 %CEf Age % 0 % + 0 %ce Age Grouped (h) (i) I 0% + 0 %i London %lop South % Mids %p Region Scot North land (n) (o) * %LMOP Wales (p) * % Northern Ireland (q) ** % Tend to agree % 0 %B % %D 0 0% %D 0 %D 0 % %H %MN % 0 % % % lmno Tend to disagree Strongly disagree % % % A %A % % %fg % % 0 % % % % 0 % 0 % 0 % % % % % %k kn K 0 %n %k % % %KMNP % % % Don't know % % %A % 0 % % % % % 0 % % % % 0 % % % % NET: Agree NET: Disagree %B % %A % 0 % 00 %f 0 0% d 0 % % 0 % % 0 % % 0 0 %LMO % %K 0%Kn 00 lmo % %Kn % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

6 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know where to find solicitors who could support me in court to claim recompense for road traffic accidents : All respondents Page Strongly agree 00 % No injury (a) Had any emotional or physical injury (b) 0 A Had whiplash 0 0 A Had an injury Had emotional / psychologic Had al bruises/ consequence scratches 0 %A %A Had broken bones/ damage to Hospital internal ONLY ised organs whiplash ABCdeM ABCDEM % Sought medical advice Sought Not sought medical medical advice advice (h) (i) I % Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice 0 %L %L % Tend to agree % %F F F f %F % 0%F 00 % % % Tend to disagree Strongly disagree Don't know % % % %bdeg % %BCeg 0% 0 % % % % % % % % % 0 % % % % % % % % 0% % % 0% % % % H % % % % % % JK 0 K 0 %J NET: Agree A a a A 0 A 0 I L 0%L NET: Disagree 00 %Eg % 0 0 % 0 % % % % % 0 %H 0 % 0 % %JK Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

7 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know where to find solicitors who could support me in court to claim recompense for road traffic accidents : All respondents Page Strongly agree 00 % 0 mph or slower (a) b Speed of accident Between and 0 mph (b) 0% Faster than 0 mph 0 B My fault 0 % At fault The other's fault % The fault of both * % Estimated compensation No compen 0.0 More than sation (h) (i) * % %GH Tend to agree % % %AC % % 0 % i %I % Tend to disagree Strongly disagree % % % % % % % % % % 0% % % %Hi % % % Don't know NET: Agree % 0 % % % 0 % % 0 % % %h % G % %g NET: Disagree 00 % 0 % 0 0 % % %i % % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

8 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know how the procedures to claim compensation for road traffic accidents work : All respondents Page Strongly agree 00 Gender Male Female (a) (b) % % % 0 %Cf Age % + 0 % Age Grouped (h) (i) % % + 0 % London %o South % Mids % Region Scot North land (n) (o) * %LMOp % Wales (p) * % Northern Ireland (q) ** % Tend to agree % 0 B % % % 0%CDe % 0% % % % 0 % 0 % 0% % % Tend to disagree Strongly disagree % % % 0 %A 0%a %F %g % %F % % 0% % % % % % % % %KNp % %n % % %Kl %N % % % % Don't know 0 % % %A % % % % % 0 No % %n % % % NET: Agree NET: Disagree % 00 B % % %A % %dfg C % 0 0%f 0 C 0 % c % 0 % % 0% % 0 O % 0 0%K %K lmo % % %KmNp % 0% % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

9 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know how the procedures to claim compensation for road traffic accidents work : All respondents Page Strongly agree 00 No injury (a) % Had any emotional or physical injury (b) 0 %A Had whiplash 0 %A Had an injury Had emotional / psychologic Had al bruises/ consequence scratches 0%A %A Had broken bones/ damage to Hospital internal ONLY ised organs whiplash %ABCDEM AbCeM Sought medical advice Sought Not sought medical medical advice advice (h) (i) 0%I % Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice %L %L % Tend to agree % %F 0 %F %F 0%f %F % 0 % 0%adFg % 0 % % %L 0 % Tend to disagree Strongly disagree Don't know % % 0 % %m % BCDEFM % % 0 % 0 % 0 % % 0 % % % 0% % % 0 % 0% % % %h %H %h 0 K % % % % 0 % 0 %jk %JK % NET: Agree % % A A 0 %a 0 A a A A I % L 0 L 0% NET: Disagree % % 0 % 0 % % % % % %H %k % JK Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

10 Table Q_. These questions are about trust and information. To what extent, if at all, do you agree or disagree with: I know how the procedures to claim compensation for road traffic accidents work : All respondents Page Strongly agree 00 0 mph or slower (a) % Speed of accident Between and 0 mph (b) % Faster than 0 mph 0 %ab My fault % At fault The other's fault 0 % The fault of both * Estimated compensation No compen 0.0 More than sation (h) (i) * % 0%g %GH Tend to agree % % % % % % %E % 0 %gi % Tend to disagree Strongly disagree % % % % 0%c % 0 % %F 0 % % % % %H %H 0 % % Don't know 0 % Bc % 0 % % % % % % % NET: Agree NET: Disagree % 00 % % 0 % % 0 % 0 % 0% 0%e % % 0 HI %G 0% G 0 0% Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

11 Table Q. These questions are about trust and information. To what extent, if at all, do you agree or disagree with the following statements? Summary : All respondents Page 0 I trust doctors to give me accurate diagnoses of injuries which result from road traffic accidents 00 I know where to find solicitors who could support me in court to claim recompense for road traffic accidents 00 I know how the procedures to claim compensation for road traffic accidents work 00 Strongly agree % % Tend to agree % % % Tend to disagree % % % Strongly disagree % % % Don't know % % 0 % NET: Agree % % NET: Disagree 0 %

12 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is not your fault : All respondents Page Trust to a great extent Trust to some extent 00 Gender Male Female (a) (b) %b % 0 % 0%a % % 0 00 Age % C % 0 % % c Age Grouped (h) (i) 0 % % % % % London o South %p Mids % % Region North (n) %p % Scot land (o) * % Wales (p) * % Northern Ireland (q) ** % Do not trust at all % % % % 0 % 0 % %Dg 0% % % 0% 0% % % 0% %KlMN % Don't know % 00 % %a eg %g 0 % % % 0 %ij 0 % % 0 % %Kl %k %K Kln Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

13 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is not your fault : All respondents Page 00 No injury (a) Had any emotional or physical injury (b) 0 Had whiplash 0 Had an injury Had emotional / psychologic Had al bruises/ consequence scratches Hospital ised Had broken bones/ damage to internal organs ONLY whiplash Sought medical advice Sought Not sought medical medical advice advice (h) (i) Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice Trust to a great extent Trust to some extent % %GM 0 %A gm a gm % FGM 0 %a 0 %GM %ABCDE 0% %ABCDE % %Ad % 0%I % % 0% %L 0 % %L % 0 0% 0% Do not trust at all % 0 BDeF % % % % 0 % % % % % % 0 % % Don't know % 00 % % 0 % 0 % % % % %d % % % % %JK Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

14 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is not your fault : All respondents Page Trust to a great extent Trust to some extent 00 0 mph or slower (a) % % Speed of accident Between and 0 mph (b) % 0 a Faster than 0 mph 0 % % My fault % 0 % At fault The other's fault % The fault of both * % 0 0% Estimated compensation No compen 0.0 More than sation (h) (i) * 0 %G %GH % Do not trust at all % % % 0 % 0 % % % hi % Don't know % 00 % % 0 % 0 Ef % % %Hi % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

15 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is your fault : All respondents Page Trust to a great extent Trust to some extent 00 % % Gender Male Female (a) (b) 0 %B % A % 0% 0 0 %c Age 0%f % c + 0 %F % Age Grouped (h) (i) % % + 0 % % London 0 %o South % 0 % Mids % Region North (n) % 0 0% Scot land (o) * 0 % Wales (p) * % 0% Northern Ireland (q) ** % Do not trust at all 0 % % % % % 0 % % %N % % 0% Don't know 00 % %DEFG 0 0 % % 0 %I % % 0 % %K 0 % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

16 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is your fault : All respondents Page 00 No injury (a) Had any emotional or physical injury (b) 0 Had whiplash 0 Had an injury Had emotional / psychologic Had al bruises/ consequence scratches Hospital ised Had broken bones/ damage to internal organs ONLY whiplash Sought medical advice Sought Not sought medical medical advice advice (h) (i) Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice Trust to a great extent Trust to some extent % % % %FG 0%A 0 %Fg 0 FG 0 0%a f % 0 %Fg AbCEM % %ABCdEM % FG 0%i % % %kl % %L % 0%J Do not trust at all 0 % % % 0 % % % 0 % 0 %k Don't know 00 % 0 0 % 0 % 0 % 0 % % %j Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

17 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: Your insurance provider in a road traffic accident where it is your fault : All respondents Page Trust to a great extent Trust to some extent 00 % % 0 mph or slower (a) % Speed of accident Between and 0 mph (b) % 0 % Faster than 0 mph 0 % 0% My fault % At fault The other's fault % % The fault of both * 0% 0 0% Estimated compensation No compen 0.0 More than sation (h) (i) * % %Gh %i Do not trust at all Don't know 0 00 %b % 0 0 % 0 F 0 0 F % % % 0 % 0 % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

18 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is not your fault : All respondents Page Trust to a great extent Trust to some extent 00 % % Gender Male Female (a) (b) %B 0% % % 0 %EFG %EFG F %F Age %FG 0% % + 0 % Age Grouped (h) (i) %IJ % % % + 0 % London South %LMNOp % % % Mids % % Region North (n) %o 0 % Scot land (o) * 0 %p Wales (p) * % Northern Ireland (q) ** Do not trust at all % % 0 % % % %c %CDE %CDE % %H %H % % 00 % Don't know % 00 % A % 0 0 % % % 0 % % % 0 % %k K %K %K K Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

19 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is not your fault : All respondents Page 00 No injury (a) Had any emotional or physical injury (b) 0 Had whiplash 0 Had an injury Had emotional / psychologic Had al bruises/ consequence scratches Hospital ised Had broken bones/ damage to internal organs ONLY whiplash Sought medical advice Sought Not sought medical medical advice advice (h) (i) Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice Trust to a great extent Trust to some extent % % % % 0 %A 0 % % % %A % %A % %ABCDEM %ABCDEM % 0% % I % % %kl % L 0%jL % Do not trust at all % %G %g 0 %fg 0%G 0 % % %G 0 % %H % % %JK Don't know % 00 cf % 0 % 0 % % % % % % %J 0 JK Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

20 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is not your fault : All respondents Page Trust to a great extent Trust to some extent 00 % % 0 mph or slower (a) % Speed of accident Between and 0 mph (b) % %A Faster than 0 mph 0 AB 0%A My fault 0 At fault The other's fault %d % The fault of both * 0%De % Estimated compensation No compen 0.0 More than sation (h) (i) * % %G %G 0 0% 0% Do not trust at all % 0%BC %C 0 0% % 0% %H % 0% Don't know % 00 % % % 0 %EF % % 0 %HI 0 % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

21 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is your fault : All respondents Page 0 Trust to a great extent Trust to some extent 00 % 0 % Gender Male Female (a) (b) 0 % 0% % % %FG % 0 EFG F Age %G F % + 0 % % Age Grouped (h) (i) IJ %j % + 0 % % London South %LMnOP 0% 0 % % Mids %p 0 % Region North (n) %p 0 % Scot land (o) * % Wales (p) * % % Northern Ireland (q) ** Do not trust at all % % 0 % 0%D 0 %CD 0 CD 0% %H 0 H % 0%k % 00 % % Don't know 00 % 0 %a 0 %e 0 % %e 0 0 % % % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

22 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is your fault : All respondents Page 00 No injury (a) Had any emotional or physical injury (b) 0 Had whiplash 0 Had an injury Had emotional / psychologic Had al bruises/ consequence scratches Hospital ised Had broken bones/ damage to internal organs ONLY whiplash Sought medical advice Sought Not sought medical medical advice advice (h) (i) Sought legal advice Sought legal Sought advice but legal didn't take advice and Not sought legal took legal legal action action advice Trust to a great extent Trust to some extent % 0 % % % %A 0 0% 0 f 0 % % %A ABCDEM % %ABCDEM % % % %I i % 0%L % %L % % Do not trust at all %bg g %G %G % 0 % % %g % %H % % %JK Don't know 00 %cf 0 f 0 % 0 %f %f % % %F 0 % %J Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/m h/i j/k/l

23 Table Q_. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in this situation: The insurance provider of the other party involved where the road traffic accident is your fault : All respondents Page Trust to a great extent Trust to some extent 00 % 0 % 0 mph or slower (a) Speed of accident Between and 0 mph (b) 0%a A Faster than 0 mph 0 AB 0%A My fault % 0 % At fault The other's fault % % The fault of both * d % Estimated compensation No compen 0.0 More than sation (h) (i) * % G %G 0 % % Do not trust at all bc %C % % % %h 0 % Don't know 00 0%BC 0 % % 0 0 F f % 0 %H % % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h/i * small base

24 Table Q. To what extent would you trust or distrust insurance providers to act in your best interests when seeking vehicle repair, physical injury treatment or recompense for emotional/phychological damage in each of the situations below? Summary : All respondents Page Your insurance provider in a road traffic accident where it is not your fault 00 Your insurance provider in a road traffic accident where it is your fault 00 The insurance provider of the other party involved where the road traffic accident is not your fault 00 The insurance provider of the other party involved where the road traffic accident is your fault 00 Trust to a great extent % % % Trust to some extent % % 0 % Do not trust at all % 0 % Don't know % % 00 00

25 Table 0 S. Have you had a road traffic accident in the past five years? : All respondents RTA Research Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** Yes, only one % % 0 %A 0 %d 0 %D 0 Dg % 0 % 0 %H % % 0% % %k % 0 % % Yes, more than one % 00 %B %cef 0 % 0 %f 0 %I % 0 % 0 %n 0 0% % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

26 Table S. Have any of your road traffic accidents in the past five years resulted in an emotional or physical injury? : All respondents RTA Research Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** No 0% 0% 0% % % 0 % %CDE %CDEF 0 % %H %HI % 0% %KLNP % knp % Yes, only one Yes, more than one % 00 % 0 % FG % 0%FG %cefg 0 FG % 0 %G % % % 0 J I J % % % 0 0%M %o M %o %o 0 M O M %O 0% % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

27 Table RTA Research Q. What were the emotional/psychological or physical consequences of the road traffic accident/your most recent road traffic accident? : All who had an injury as consequence of the RTA Page 0 Gender Male Female (a) (b) * Age + * Age Grouped (h) (i) + * London 00 South 0 Mids Region North (n) 0 Scot land (o) * Wales (p) * Northern Ireland (q) ** Whiplash resulting in neck or back pain 0 % % a % % 0 cdg % % H % % 0%KO %Ko KO % Ko Emotional and psychological consequences Scratches and / or bruises Hospitalisation % % 0 %B 0%b %A 0% % % % %Fg 0% %cef %EFG % % %F % % 0% % 0%I %IJ % % % % 0% % %LMN lmnop 0 KP 0 % %p % % % % % % % 0 % % % % % Broken bones 0%B % %eg %EfG 0 % %g % %IJ % % %Ln % % 0 % %Ln % % Damage to internal organs Other physical consequence % % % % % % EFg % EFg % % cd %CD % Ij % % 0 H % 0 0%LMNoP % % 0 M % % % % % % % % % None of the above % % % % % % cdef % * HI % % % * % NET: ONLY whiplash NET: whiplash AND emotional/ psychological consequence ONLY (not excl. scratches) NET: whiplash AND hospitalisation or broken bones or damage to internal organs (not excluding emotional damage or scratches) NET: whiplash and emotional/ phychological consequence or scratches ONLY (excluding hospitalised or broken bones or damage to internal organs) % % 0% % 00% %a %a 0% 00 % % % % 0% % % EFG % % %cd % 0 0 % % CD % 0% 0 % % % % 0 % % %Ij 0 % 0% %H 0% % 0 % % % 0 % % % 0 0% %K %KO % %ko % %K %KO % 0 0% %k %KO 0 0% 0 %KmO 0 %k % 0 %k %o %ko % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

28 Table Q. What were the emotional/psychological or physical consequences of the road traffic accident/your most recent road traffic accident? : All who had an injury as consequence of the RTA Page 0 0 mph or slower (a) 0 Speed of accident Between and 0 mph (b) Faster than 0 mph Estimated compensation No compen 0.0 More than sation * Sought medical advice Sought Not sought medical medical advice advice (h) 0 Sought legal advice Sought legal Sought legal advice but advice and didn't take took legal Not sought legal action action legal advice (i) Whiplash resulting in neck or back pain 0 % b % 0% D %D H % % IK Emotional and psychological consequences Scratches and / or bruises Hospitalisation % % % 0 % A % 0 % %Ab %AB 0 % % % D DE % %DE % 0 %h %H % % % K %K %K %k % 0 %K 0 % % % Broken bones % %A %AB % D %DE 0%H % %K %K % Damage to internal organs Other physical consequence None of the above % % % % %BC %C % %C % AB % % %e % % % % %DE 0%E %h % % % % %G jk % % % % % %IJ NET: ONLY whiplash NET: whiplash AND emotional/ psychological consequence ONLY (not excl. scratches) NET: whiplash AND hospitalisation or broken bones or damage to internal organs (not excluding emotional damage or scratches) NET: whiplash and emotional/ phychological consequence or scratches ONLY (excluding hospitalised or broken bones or damage to internal organs) % % 0% %BC 0% % % 0 0%C 0 0% % % 0% % % 0%AB % 00 % %f % % 0 0 %F %D 0%d %Df % % %DE % % %H 0%H %H %H 0 0% % % % % % 0 %K %K %K % %I %K %K 0 %K 0% %I % % 0% Proportions/Means: Columns Tested (%, 0% risk level) a/b/c d/e/f g/h i/j/k * small base

29 Table Q. Thinking about the road traffic accident/ your most recent road traffic accident, at what speed were you driving when the accident occurred? : All respondents Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** 0 mph or slower 0 % 0%A % CD %CDE %CDEF 0 % %H %HI % %KNP 0%Knp % % % % Between and 0 mph Between and 0 mph % % %FG 0 % G % G 0%e 0 % 0% % % %J 0 0 %J 0% % %L % 0 % 0 %L 0 % %LMP % %L 0 % 0 % % % Between and 0 mph 0% 0 %b % %fg %FG %fg %G %ij %J % % % 0 % % 0 %KLMNO % Between and 0 mph Faster than 0 mph Don't know % % % 0%B %B % 0 % % % %f %EG %Fg %F %eg %f % % % % % % % 0%Ij %I %Ij % % % % %MN % % % % % % % % % % % % % % % NET: Between and 0 mph NET: Between and 0 mph % % 00 0% %B % % %G %FG % %FG 0 0% 0%FG % %g % 0% 0 0 %j %IJ % 0 %J % 0% 0 %l % % % 0 0% % %Lmp % % 0 % 0%MN % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

30 Table Q. Thinking about the road traffic accident/ your most recent road traffic accident, at what speed were you driving when the accident occurred? : All respondents Page 0 mph or slower Between and 0 mph 00 Had any emotional or physical injury (a) 0 0 %DEF 0 %EF Had an injury Had emotional / psychologic Had Had al bruises/ whiplash consequence scratches (b) 0 %DEF %DEF %F %ef %F %ef Hospital ised 0 % Had broken bones/ damage to internal organs % ONLY whiplash My fault 0%ABCDEF %HI %EF % At fault The other's fault (h) %i The fault of both (i) * % Estimated compensation No compen 0.0 More than sation * %K % % %L %L Between and 0 mph % 0 % % % % % %G % % Between and 0 mph Between and 0 mph 0% % %m %M 0 M %m M 0%M %M 0%M %ABCdM %abm 0%ABCDM %ABCDM % % %G % % % j 0% %JK Faster than 0 mph % % 0 % % %B 0 %ABCM B % % % % % % % Don't know NET: Between and 0 mph NET: Between and 0 mph % % % 00 % %EF %M 0 % 0%Ef %M 0 % 0%Ef M 0 %b %EF %M % % %ABCDM % 0 % ABCDM % 0 %EF % % % % % % %G % %Gh % %l % % %l J % 0 %J Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/m g/h/i j/k/l * small base

31 Table Q. Thinking about the road traffic accident/ your most recent road traffic accident, at what speed were you driving when the accident occurred? : All respondents Page 0 00 Sought medical advice Sought medical Not sought advice medical advice (a) (b) Sought legal advice but didn't take legal action Sought legal advice Sought legal advice and took legal action Not sought legal advice 0 mph or slower 00 0%A % %c %CD Between and 0 mph Between and 0 mph % % B %A 0 % % % % %D % Between and 0 mph 0% B 0 0% E E % Between and 0 mph Faster than 0 mph Don't know NET: Between and 0 mph NET: Between and 0 mph % % % % % %B %b % 0% B % % % % % %E % % % 0 E %e 0 % % 0 % 0 E % % % 0 0% Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e

32 Table Q. Thinking about the road traffic accident / your most recent road traffic accident, who was at fault? : All respondents RTA Research Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** It was my fault % % % % % 0% E %CDE % % %HI % % 0 % % %LN % It was the other driver's fault The fault of both % % % % dfg % % % 0 % % % % 0 km % % % 0 Km % k % 0 0% 0 I am not sure As a result of road design and state of repair % % 00 0 % % % % %EG % 0 eg % 0 %g % %G % % 0 ij % %J % % 0 0 np % % % p % % % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

33 Table Q. Thinking about the road traffic accident / your most recent road traffic accident, who was at fault? : All respondents RTA Research Page It was my fault It was the other driver's fault 00 % Had any emotional or physical injury (a) 0 %B 0 Had emotional / psychologic Had al whiplash consequence (b) 0 % %ACDF % Had an injury Had bruises/ scratches Hospital ised % Had broken bones/ damage to internal organs % Speed of accident ONLY 0 mph or Between Faster than whiplash slower and 0 mph 0 mph (h) (i) 0 % 0%HI % 0% ACDF 0% Estimated compensation No compen 0.0 More than sation * 0 %KL % % % %J %J The fault of both % % % % % % 0%G % %l % % I am not sure As a result of road design and state of repair % % 00 0 % % 0 % % 0 0 B % % % % % % % % % 0 % % % % h % 0 0 %Kl %k % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/m g/h/i j/k/l * small base

34 Table Q. Thinking about the road traffic accident / your most recent road traffic accident, who was at fault? : All respondents RTA Research Page 00 Sought medical advice Sought medical Not sought advice medical advice (a) (b) Sought legal advice but didn't take legal action Sought legal advice Sought legal advice and took legal action Not sought legal advice It was my fault % % 0 A D % %CD It was the other driver's fault The fault of both % %B 0 0%A E %D %CE % I am not sure % 0 % a % % cd As a result of road design and state of repair % 00 % % % % %d Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e

35 Table Q. How much do you estimate the compensation for your injury as a result of the road traffic accident / your most recent road traffic accident SHOULD have been? : All who had an injury as consequence of the RTA Page 0 Gender Male Female (a) (b) * Age + * Age Grouped (h) (i) + * London 00 South 0 Mids Region North (n) 0 Scot land (o) * Wales (p) * Northern Ireland (q) ** No compensation % 0 % %df 0% % % % % % 0 0% 0%K %K %K K % % % % % % % %E G %e 0 %g % % % % %E % %i %j 0% % % % % % % % %l 0% 0% 0 0%n % % % % % % % % % % % 0 0%p % % %p % % 0% % % % % % 0% % % % % % 0% % 0 % % % % %mno % % % % 0% % % % % 0,000.00, More than, Don't know % % % 0 % % % % % 0 %A % % % % % % %d % % % %CDE % % % % % %h %h % %LMNO % % % % % % 0% % % % % % NET: 0.0. % 0 0% % % % lp % %lp % NET: % 0 0% 0% 0% % % % % % %MNO 00 %mno 0 0 % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

36 Table Q. How much do you estimate the compensation for your injury as a result of the road traffic accident / your most recent road traffic accident SHOULD have been? : All who had an injury as consequence of the RTA Page No compensation % 0 % Had any emotional or physical injury (b) 0 %CFG 0 %F Had whiplash 0 % %f Had an injury Had emotional / psychologic Had al bruises/ consequence scratches 0 cfg %cfg %F % Hospital ised % Had broken bones/ damage to internal organs % % ONLY whiplash (n) f %f Speed of accident 0 mph or Between Faster than slower and 0 mph 0 mph (h) (i) 0 %J %j % 0% hj % My fault * %LM 0% At fault The other's fault 0 % % The fault of both * %L % % % % c % % 0% H %H % % % 0% %D 0% %BDE %b % % % % % Ben 0 % % %BDEfg 0% % 0% % % 0%I %I % % K %k %K n n %bn N BCDEN %bcn % % %i % 0 % 0,000.00, More than, Don't know % % % % % %F 0 % % 0%f 0 % % %F % % %F Bcn %BCdEN % %Bcn %bcen 0 % % %F % % ij % % 0 0% % % % % % % % % NET: 0.0. BDE 0% 0% 0 0 d % H H 0 % K K NET: % 0 %n 0 %N 0 %bn 0%N %BCDEN BCeN % % 0 %i % 0% 0 % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/n h/i/j k/l/m * small base; ** very small base (under 0) ineligible for sig testing

37 Table Q. How much do you estimate the compensation for your injury as a result of the road traffic accident / your most recent road traffic accident SHOULD have been? : All who had an injury as consequence of the RTA Page 0 Sought medical advice Sought medical Not sought advice medical advice (a) (b) 0 Sought legal advice but didn't take legal action Sought legal advice Sought legal advice and took legal action Not sought legal advice No compensation % % A 0%D % 0 %CD % % % 0 % 0% 0%DE % 0 % % %d % % 0% %B %B B % % % E %E 0 E %ce E %E % % % 0,000.00, More than, Don't know % % % % % 0 % % % % %e %e % %E %E % % CD NET: 0.0. B % E E 0 % NET: % 0 0%B % 0 %E %E % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e

38 Table Q. Did you seek medical advice after the road traffic accident / your most recent road traffic accident? : All respondents RTA Research Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** Yes % 0% % FG %efg FG %G % IJ J % MO 0%M % MO % M No % 00 0% % % 0 %d %CDE %CDEF 0 % %H %HI 0 % 0 0% %KLNP % %KN % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

39 Table Q. Did you seek medical advice after the road traffic accident / your most recent road traffic accident? : All respondents RTA Research Page Yes No 00 % % 00 Had an injury Speed of accident Had Had emotiona broken Had any l / bones/ emotional psycholo Had damage or gical bruises/ to 0 mph Between Faster No physical Had conseque scratche Hospital internal ONLY or and than 0 injury injury whiplash nce s ised organs whiplash slower 0 mph mph (a) (b) (q) (h) (i) % 0%A %ABDE A %Ad ABCDE %ABcDE ABD % H %HI Q Q 0 %BCDEFG 0%CFGQ %Fg %CeFGQ CFG % % %FG IJ %J % Q At fault The other's My fault fault % %KM 0 LM % The fault of both * 0 %K %L Estimated compensation No compen 0.0 sation. (n) (o) 0% N 0%OP %p More than (p) * No % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/q h/i/j k/l/m n/o/p * small base

40 Table Q. Did you seek medical advice after the road traffic accident / your most recent road traffic accident? : All respondents RTA Research Page 00 Sought legal advice but didn't take legal action (a) Sought legal advice Sought legal advice and took legal action (b) Not sought legal advice Yes % %C %AC % No % 00 0 %B % AB Proportions/Means: Columns Tested (%, 0% risk level) a/b/c

41 Table Q. If you were not hospitalised, did anybody advise you to seek medical advice after the road traffic accident / your most recent road traffic accident? : All who had a RTA but have not been hospitalised Page 0 Gender Male Female (a) (b) 0 * Age Age Grouped (h) (i) + 0 London 0 South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) 0** Nobody advised me % 0 0% % % % 00 %C CDEF % HI % % %KN 0 KN 0% Yes, my friends / family Yes, a doctor / GP 0 % % % % 0 % % %fg %G %G G %G %G % %G % % %J J %j %J % % 0% %MNO % Mo % % % %m % 0 0% % 0% 0% Yes, my insurance provider % % 0% % %g %g 0% %j %j %MO %MO MO % % Yes, an ambulance driver Yes, a witness Yes, independent solicitor firms Yes, the other person involved in the accident Yes, a claims management company Yes, another % 0 % 0 % % % 0 % 0%B %b % % % % % % % % % % 0% % %G % FG % % 0%g G % %fg 0 % * % 0%G %G % 0 %FG % %d % % 0 g % % % %cd % % % % % % 0% % %J % %J % * % 0%j J % %j % %H % % % % % %h 0% %MN o % %lmno % % % %m o % % % % % o % % % % % o % % % % % % % % % 0 0% %o % % % % % 0% 0% 0% 0% Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

42 Table Q. If you were not hospitalised, did anybody advise you to seek medical advice after the road traffic accident / your most recent road traffic accident? : All who had a RTA but have not been hospitalised Page Nobody advised me Yes, my friends / family % 0 % Had any emotional or No physical Had injury injury whiplash (a) (b) BCDEGQ %CG 0 0 %AQ %AQ Had an injury Had emotiona l / psycholo Had gical bruises/ conseque scratche Hospital nce s ised ** %CG % ABQ ABQ Had broken bones/ damage to internal organs * % 0 A ONLY whiplash (q) CG %A Speed of accident 0 mph or slower (h) %IJ % Between and 0 mph (i) 0%J %H Faster than 0 mph % 0 0%HI At fault The other's My fault fault 0 0 %LM % 0% %Km The fault of both * L % Estimated compensation No More compen 0.0 than sation (n) (o) (p) * %OP % 0 % % Yes, a doctor / GP % % 0%A %A 0%A 0%A %ABCDE Q 0%A %H 0 %HI % 0 K 0% % 0 %N %NO Yes, my insurance provider % 0 % %A %Ab A A A %A % 0 % %Hi % %K 0%K % %N %N Yes, an ambulance driver Yes, a witness % % % %Aq %A %Aq %A %AQ 0%A AQ %AbQ 0 ABCDEQ %A A A % % 0 %H H HI %HI % % 0%K %K % %N 0% %NO % Yes, independent solicitor firms 0 % % %A 0 A %A %A %A %A % %j % %K % % 0 N %NO Yes, the other person involved in the accident Yes, a claims management company Yes, another 0 % % % 0 % % % * 0% %A % %a % % % 0 %A % %A % %a % %A % %a 0% %ABCDEQ % % % %a % % % % %i 0% %H % % 0 % %H % % 0% % 0 % %K 0 % 0 % 0%KL % % % 0 0% % % % % % % %n % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/q h/i/j k/l/m n/o/p * small base; ** very small base (under 0) ineligible for sig testing

43 Table Q. If you were not hospitalised, why did you seek medical advice after the road traffic accident / your most recent road traffic accident? : All who sought medical advice but have not been hospitalised Page Gender Male Female (a) (b) * Age * + * Age Grouped (h) (i) + * London * South * Mids 0 Region North (n) Scot land (o) * Wales (p) 0* Northern Ireland (q) ** I had an injury / I was in pain % 0% % % % 0%cd % % h % % % 0 0% % 0% % % To have peace of mind It was afterwards that I became aware of physical pain I thought I had an injury I wanted to provide proof for my insurance claim I thought this was routine % % 0 % %B %B 0 % 0 % 0 % % % % % %f % % %F % 0% % % % % %CDE % 0% % % %e % % % % % % % %I % 0% % % % % % % % % % % % %Lmo % % % % % % % % % % % %p % % % % % % % 0% % Friends and family forced me to Other 0 % % % % 0 0% % % 0 % % % 0 % % 0 % % cf % % % % % I % % % % % % % 0% % % % % % % 0 % 00% Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

44 Table Q. If you were not hospitalised, why did you seek medical advice after the road traffic accident / your most recent road traffic accident? : All who sought medical advice but have not been hospitalised Page I had an injury / I was in pain To have peace of mind % % No injury (a) ** % Had any emotional or physical injury (b) % Gq Had whiplash % g Had an injury Had emotiona l / psycholo Had gical bruises/ conseque scratche Hospital nce s ised 0 0 ** % %bcgq %cgq Had broken bones/ damage to internal organs * bq 0 % ONLY whiplash (q) 0% % Speed of accident 0 mph Between Faster or and than 0 slower 0 mph mph (h) (i) 0* 0 % %I 0 % % My fault ** % % At fault The other's fault 0 % % The fault of both ** % % Estimated compensation No More compen 0.0 than sation (n) (o) (p) * 0 * % % NO % It was afterwards that I became aware of physical pain I thought I had an injury % % % 0 %bg % % % % % % % %IJ 0 % % 0 % 0% % % 0 % % % % %N 0 % %N I wanted to provide proof for my insurance claim I thought this was routine Friends and family forced me to 0 % % % %q %Q %q % %q % %Q cq %Q %Q Q %Q %Q % 0 % % % % % 0 % % %H % % % % % % % % %N % %N % %N Other % % % % % * 0% * % %bdeg 0 % % % % % % % % % O % % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/q h/i/j k/l/m n/o/p * small base; ** very small base (under 0) ineligible for sig testing

45 Table Q0. Did anybody advise you to seek or take legal action after the road traffic accident / your most recent road traffic accident? : All respondents Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** Nobody advised me % % 0% % 0%CD %CDE % 0 H %HI 0 % KlN % K % % Yes, my friends / family Yes, my insurance provider put me in touch with a solicitor Yes, a doctor / GP % % % % % 0% 0 0% 0 % dg % 0 %g %G 0 % %EFG 0%G % 0%G % % 0% % % %J % %IJ 0%J % 0% % % %M 0 % lmno % %Mn % % 0% %M % %M 0% % %M 0 %m % % Yes, a claims management company %B % % % % % % Yes, an independent solicitor Yes, a witness % % % % % % G % %G g G % %g % % J % 0 %J % l % % % %l % % % %Lp % % Yes, an ambulance driver % % % EFG %g % % %IJ % % % % % % Yes, the other person involved in the accident Yes, another % % %b % 0% % % % defg % % %f % % % % % % % % % 0 %I % % % % % % % 0 LMNO %m % % %m 0 % % % % %M 0 % % % %M % 0 Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

46 Table Q0. Did anybody advise you to seek or take legal action after the road traffic accident / your most recent road traffic accident? : All respondents Page Nobody advised me Yes, my friends / family Yes, my insurance provider put me in touch with a solicitor Yes, a doctor / GP 00 % % % % Had an injury Speed of accident Had Had emotiona broken Had any l / bones/ emotional psycholo Had damage or gical bruises/ to 0 mph Between Faster No physical Had conseque scratche Hospital internal ONLY or and than 0 injury injury whiplash nce s ised organs whiplash slower 0 mph mph (a) (b) (q) (h) (i) %BCDEFG %FG 0%FG %FG FG % % defg IJ %J % Q %A A A %ABdQ %ABdQ %AbQ %A 0% %H %H 0 % A %Ab %A %A ABde %Ab %A % % %i % %AQ %A %AQ %AcQ %ABCDE ABCDEQ %A % h HI Q At fault The other's My fault fault %LM % %K 0 % KM % %k The fault of both * %l 0%K k % Estimated compensation No compen 0.0 sation. (n) (o) 0 OP % 0 % 0%N 0 % %N % %N More than (p) * % %n %NO %NO Yes, a claims management company % %A a %A %A %AbCdQ %AcQ % % % K 0%K % 0%N n Yes, an independent solicitor % % Aq A %AcQ %AQ 0 ABCDE Q %ABCEQ % 0 % % % % % % N NO Yes, a witness Yes, an ambulance driver Yes, the other person involved in the accident % % % % * * A %AQ 0 %A %A %Aq % %A %AQ 0 %A %Ac %AQ 0 %A %AbCDq %AbCDq 0%ABCDEQ %ABCdEQ ABCde %AC %A %A % * % H % % %H HI 0 %h % % 0 K 0 % %k k % %k % % % % % % % N Yes, another % % 0 0% % % % 0% % % % % % 00 % % 0% %j 0% % % * % 0 % % % % 0 0% % % 0 % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/q h/i/j k/l/m n/o/p * small base

47 Table 0 Q. Did you seek legal advice or take any legal action after the road traffic accident / your most recent road traffic accident? : All respondents Page 00 Gender Male Female (a) (b) 0 Age + 0 Age Grouped (h) (i) + 0 London South Mids Region North (n) Scot land (o) * Wales (p) * Northern Ireland (q) ** Yes, I looked for legal advice but did not take any legal action Yes, I looked for legal advice and took legal action Not yet No NET: Did not seek legal advice % % % 00 0% % % % % % % 0 efg %G % % %G %G % % 0 %G %G %g 0 %d 0 %d 0 g G 0 % %CD 0 cd % % CDEF CDEF 0 0 %IJ %J % % J %J 0 %H %H % % HI HI 0 %LMNO %O % % % %O % K 0 %KN % % KlNP KNp % lmo % 0 0% 0 % %mn KNP %KLNP %m %o % % 0 0 Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

48 Table 0 Q. Did you seek legal advice or take any legal action after the road traffic accident / your most recent road traffic accident? : All respondents Page Yes, I looked for legal advice but did not take any legal action Yes, I looked for legal advice and took legal action Not yet No 00 % % Had an injury Speed of accident Had Had emotiona broken Had any l / bones/ emotional psycholo Had damage or gical bruises/ to 0 mph Between Faster No physical Had conseque scratche Hospital internal ONLY or and than 0 injury injury whiplash nce s ised organs whiplash slower 0 mph mph (a) (b) (q) (h) (i) %AQ %AQ %AQ AQ 0%AQ %AbcQ %A 0% 0%H %Hi 0 0 % A %ABDE %A %A 0%ABDE %A %A % HI 0 % %A %a %a %A %A % %H %H 0 %BCDEFG %CFG %F Fg %FG % % %cfg IJ J 0% Q At fault The other's My fault fault % 0%K %KM % % 0 0%LM % The fault of both * K %K % %L Estimated compensation No compen 0.0 sation. (n) (o) % %N % %N 0 % % OP 0%P More than (p) * %N NO NET: Did not seek legal advice % 00 BCDEFG Q %CFG 0 %F 0 0 %F %F % % %CdFG %IJ %J % 0 %LM % % 0 %OP 0 %P % Proportions/Means: Columns Tested (%, 0% risk level) a/b/c/d/e/f/g/q h/i/j k/l/m n/o/p * small base

49 Table 0 Q. Did you seek legal advice or take any legal action after the road traffic accident / your most recent road traffic accident? : All respondents Page Yes, I looked for legal advice but did not take any legal action Yes, I looked for legal advice and took legal action Not yet No NET: Did not seek legal advice 00 % % % 00 Sought medical advice Sought medical Not sought advice medical advice (a) (b) 0 %B 0% %B % % % %A 0% A Proportions/Means: Columns Tested (%, 0% risk level) a/b

50 Table Q_. These questions are about how you felt during the process of taking legal action after the road traffic accident / your most recent road traffic accident. To what extent, if at all, do you agree or disagree with the following statements? I felt well informed throughout the process : All who pursued legal action Page Strongly agree Tend to agree 0% % Gender Male Female (a) (b) 0 % % % % * 0% %E 0% Age * 0% 0 %f * %E % + ** % % Age Grouped (h) (i) 0 % 0% % + ** % % London * % % South * % km Region Mids North (n) * * %Ln % %M Scot land (o) ** % % Wales (p) ** % % Northern Ireland (q) ** % % Tend to disagree Strongly disagree 0% 0 % % 0%a % % % % % % % % % % % % % % % % % % % Don't know NET: Agree NET: Disagree % 0% % % % % % 0 % % % % % % % % % % 0 % % % 0% % % % % 0% % 0 0 % % 0 % % 0 % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

51 Table Q_. These questions are about how you felt during the process of taking legal action after the road traffic accident / your most recent road traffic accident. To what extent, if at all, do you agree or disagree with the following statements? I would have liked more emotional support throughout the process : All who pursued legal action Page 0 Strongly agree Tend to agree Tend to disagree Strongly disagree Don't know NET: Agree NET: Disagree % % % % Gender Male Female (a) (b) % A % % 0 % % % % % % % * % 0% % % % % % % e % Age * 0 % % 0 % % % % * % % % % % + ** % % % % Age Grouped (h) (i) % % % % % % % 0 % 0 % % + ** % % % % London * %N 0 % % %L % % 0 South * n % % %m % % Region Mids North (n) * * 0 N % 0% %L L % % % % Scot land (o) ** % % % % % % Wales (p) ** % % % 0% % Northern Ireland (q) ** % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

52 Table Q_. These questions are about how you felt during the process of taking legal action after the road traffic accident / your most recent road traffic accident. To what extent, if at all, do you agree or disagree with the following statements? I felt stressed throughout the process : All who pursued legal action Page Strongly agree Tend to agree 0% Gender Male Female (a) (b) % %A %B % * % % Age * % 0% * % % + ** % 0 % Age Grouped (h) (i) % + ** % 0 % London * % South * % % Mids * % % Region North (n) * 0 % Scot land (o) ** % % Wales (p) ** % % Northern Ireland (q) ** % Tend to disagree 0%b 0 % % % % % % % 0 %n % % % % Strongly disagree Don't know NET: Agree NET: Disagree % 0 % % b % 00 0% % 0 % 0 % % % % % % % % % %I % % 0% 0% % % % % % % % % 0%l % % % % % % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing

53 Table Q_. These questions are about how you felt during the process of taking legal action after the road traffic accident / your most recent road traffic accident. To what extent, if at all, do you agree or disagree with the following statements? I couldn't have afforded a solicitor out of my own pocket : All who pursued legal action Page Strongly agree Tend to agree Tend to disagree Strongly disagree 0 0 Gender Male Female (a) (b) 0% %A 0 0 %B % %b % * % % % % % %E Age * D % 0% * %D % % % + ** % % % Age Grouped (h) (i) 0% %H % % 0 % % % + ** % % % London * % % % South * % % % % Mids * % % Region North (n) * % % % Scot land (o) ** % % Wales (p) ** % % % Northern Ireland (q) ** % Don't know % % % E %e % % % % % % %m % % NET: Agree NET: Disagree 0 % 0%B 0%A % 0%E %D % % % 0%H % % % % % % 0% % % % % Proportions/Means: Columns Tested (%, 0% risk level) a/b c/d/e/f/g h/i/j k/l/m/n/o/p/q * small base; ** very small base (under 0) ineligible for sig testing