What's included in the package?

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1 What is ADSL? ADSL provides high speed video and data communications to residences and businesses over standard telephone lines. ADSL service is provided by connecting a pair of very high speed modems to each end of the phone line; one in the central office (ATU-C), and the other at the customer's premises (ATU-R). Because ADSL is asymmetric, there is a measurable difference in the bit rate between the upstream (how fast you can send data) and downstream (how fast you can receive data) transmissions. The 3Com ADSL Modem PCI utilizes full rate G.dmt. The speed and type of DSL your modem uses, will be determined by the type of service you have ordered from your DSL provider. A typical ADSL installation will require either a POTS (Plain Old Telephone Service) Splitter or Micro filters to be used for your analog voice service. The use of these devices enables simultaneous usage of normal telephone service and the modem, with no interruption to the normal telephone service. Your DSL provider will normally supply you with a Splitter or Micro filters and explain their usage. Ordering ADSL Service The 3Com ADSL Modem PCI has a 2-wire twisted pair standard telephone interface which can be used with an ADSL connection from your telephone company or other service provider. The service to order depends upon the services that will be configured and enabled for the modem. This modem supports full rate ADSL. This means that a POTS (Plain Old Telephone Service) Splitter or Microfilter must be installed in order to be able to use regular phone service at the same time as you are using your modem. What's included in the package? Please check that the following components were included in your package before using the 3Com ADSL Modem PCI. 6 ft. of RJ-11 telephone cable, for the ADSL interface 3Com ADSL Modem PCI CD-ROM containing 3Com ADSL Modem PCI Drivers 3Com ADSL Modem PCI Quick View and Control Center Help Files 3Com ADSL Modem PCI unit If anything is missing, contact 3Com Customer Support. [4/4/2001 3:02:47 PM]

2 Getting Started This section contains information on using your 3Com ADSL Modem PCI. Using Quick View to verify your Connection Using Control Center [4/4/2001 3:03:01 PM]

3 Using Quick View to verify your connection Using Quick View to verify your Connection The 3Com ADSL Modem PCI automatically connects to your ADSL provider when the computer is started. This is a physical connection between your Modem and the Service Provider. To connect to your Internet provider or to your Corporate Network you will need to make a connection using either an application supplied by them or Microsoft Dial-up Networking. In order to make that connection you need to be sure that your modem is talking to the ADSL network. To verify this you can use the Quick View. Quick View will be launched automatically when you start the computer and will place an icon in the tray on the bottom toolbar of your computers screen. If Quick View has not been added to the Startup group, you will need to manually start the application from the 3Com ADSL Modem PCI group by going to Start->Program Files->3Com ADSL Modem PCI. You will be able to see whether your ADSL connection is up by observing the tray icon. The following two graphics show examples of an established ADSL connection and a disconnected ADSL connection. Quick View tray icon showing connection is up Quick View tray icon showing connection is down The following graphic shows the large Quick View screen, which will display when you double-click the tray icon and give you more information about your connection. If the connection is down, refer to the troubleshooting section of the on-line help. [4/4/2001 3:03:05 PM]

4 Using the ADSL Control Center Using Control Center The Control Center allows you to obtain information on your 3Com ADSL Modem PCI, or to monitor the status of your ADSL connection. Most of the information presented in the Control Center is for informational purposes and is used primarily in communication with technical support or your service provider. One piece of information you may find useful is the version of software for the modem you are using. You can reference this number when checking for updates to your modem software. For further help with the Control Center or Quick View reference the help in that application. [4/4/2001 3:03:11 PM]

5 System Information System Information This window contains system information for your 3Com ADSL Modem PCI. The version and revision levels pertain to the level of release for the 3Com ADSL Modem PCI hardware and software. These may be important if you need to contact 3Com. MAC Address You must have a new MAC address assigned to be able to use IPX routing. This is a physical hardware address for the PCI card. [4/4/2001 3:03:17 PM]

6 Uninstalling your modem Uninstalling the modem It may be necessary at some point to uninstall the 3Com ADSL Modem PCI. This may be necessary if an updated version of the 3Com ADSL Modem PCI software has been obtained, or the 3Com ADSL Modem PCI needs to be removed from the system. Removing 3Com ADSL Modem PCI application and drivers Windows 95/98/Me Windows 2000 Removing 3Com ADSL Modem PCI Hardware Uninstalling the 3Com ADSL Modem PCI will erase your configuration, removing all connection definitions you have established. Please make a note of all important information before uninstalling the 3Com ADSL Modem PCI. To uninstall the 3Com ADSL modem PCI, follow the instructions below for the version of Microsoft Windows you are using. Microsoft Windows 95/98/Me Step 1. Select Start > Programs > 3Com ADSL Modem PCI > Uninstall Step 2. You will be asked to confirm that you really do want to completely remove the application. Select OK. Step 3.The Install Wizard will perform the maintenance and will now present a screen (1 of 5) [4/4/2001 3:03:29 PM]

7 Uninstalling your modem that prompts you to launch the Windows Control Panel Applet. Select Finish. Step 4. You should see a screen like the one below. Select 3Com ADSL Modem PCI and then press the Add/Remove Button. This will run the Applications Remove program for the ADSL Modem applications software. Step 5. Open the Network Applet in the Control Panel. (2 of 5) [4/4/2001 3:03:29 PM]

8 Uninstalling your modem Step 6. Remove the Modem Software. After opening the Network Applet you should see a screen like the one below. Select your modem from the list. Then press the Remove button. NOTE: Your modem may have one of the following names. 3Com ADSL Modem WAN (Win95) 3Com ADSL Modem WAN (Win98) 3Com ADSL Modem LAN (Win95) 3Com ADSL Modem LAN (Win98) After Windows has removed the Modem software you will be asked to restart Windows to complete. Press OK. After your PC has begun to restart, turn it off before getting back into Windows. Remove the Modem card from your machine (continue to the Removing 3Com ADSL Modem PCI hardware section, if necessary). Your Modem is now completely removed. NOTE: If you do not remove the Modem card from the machine, you will be asked by Windows to re-install it. You can select Cancel at this time if you have not removed the card yet. (3 of 5) [4/4/2001 3:03:29 PM]

9 Uninstalling your modem Microsoft Windows 2000 Step 1. Select Start > Programs > 3Com ADSL Modem PCI > Uninstall Step 2. You will see the following screen, informing you that Windows is in the process of performing the uninstall. Step 3.The next screen lets you know that the maintenance is complete. After Windows has removed the Modem software, remove the Modem card from your machine (continue to the Removing 3Com ADSL Modem PCI hardware section, if necessary). Your Modem is now completely removed. NOTE: If you do not remove the Modem card from the machine, you will be asked by Windows to re-install it. You can select Cancel if you have not removed the card yet. Removing 3Com ADSL Modem PCI Hardware (4 of 5) [4/4/2001 3:03:29 PM]

10 Uninstalling your modem After uninstallation of the software and drivers, it may be necessary to remove the 3Com ADSL Modem PCI. If the 3Com ADSL Modem PCI has been uninstalled from a Windows 95,98, ME and 2000 system, the system will detect the 3Com ADSL Modem PCI upon restarting the computer (if Plug & Play was enabled on the modem). WARNING: Don't shock yourself. Unplug the computer and any attached equipment before you uninstall the 3Com ADSL Modem PCI. 1 Turn off and unplug the computer, then remove the computer cover. You don't need to disconnect anything but the power. If you don't know how to remove the cover, see your computer user's guide. CAUTION: Don't damage the 3Com ADSL Modem PCI with static electricity. Ground yourself by touching the computer's metal back or side panel. 2 Remove the screw holding the metal bracket for the 3Com ADSL Modem PCI. Ground yourself by touching the metal part of the computer case, and remove the 3Com ADSL Modem PCI by grabbing the nonmetallic sides of the card. 3 Replace the bracket that was removed prior to the installation of the 3Com ADSL Modem PCI. (5 of 5) [4/4/2001 3:03:29 PM]

11 If the 3Com ADSL Modem PCI is not operating properly, select from the following list of possible problems: I am having a problem installing my modem I installed my modem but Windows says the device is not working I didn't read the manual and I put in the card first, and now I need to install the drivers Quick View is not running, or Quick View is showing a red light which indicates the DSL connection is not up I am unable to connect to or display web pages, or they seem to be loading extremely slow I can't install the software for my Internet Service Provider (ISP), or their software can't find the modem [4/4/2001 3:03:38 PM]

12 Having a problem installing my modem I am having a problem installing my modem Choose from one of the following possibilities: I am receiving error messages that the computer is unable to find certain 3Com ADSL Modem PCI registry values I am receiving messages that parts of the 3Com ADSL Modem PCI application (graphics, help, etc.) are missing or unable to be run If installation problems occur that are not covered here, please contact 3Com Technical Support. I am receiving error messages that the computer is unable to find certain 3Com ADSL Modem PCI registry values Your registry entries for the 3Com ADSL Modem PCI have become corrupted or deleted. Run the 3Com ADSL Modem PCI Uninstallation and then reinstall the 3Com ADSL Modem PCI. For information on uninstalling the 3Com ADSL Modem PCI, refer to Uninstalling the 3Com ADSL Modem PCI. Refer to the appropriate 3Com ADSL Modem PCI installation section for information on how to successfully re-install the 3Com ADSL Modem PCI. I am receiving messages that certain parts of the 3Com ADSL Modem PCI application (graphics, help, etc.) are missing or unable to be run The parts of the 3Com ADSL Modem PCI application in question have become corrupted or deleted. Run the 3Com ADSL Modem PCI Uninstallation, and then reinstall the 3Com ADSL Modem PCI. For information on uninstalling the 3Com ADSL Modem PCI, refer to Uninstalling the 3Com ADSL Modem PCI. Refer to the appropriate 3Com ADSL Modem PCI installation section for information on how to successfully reinstall the 3Com ADSL Modem PCI. [4/4/2001 3:03:43 PM]

13 Resource conflicts or driver problems I installed my modem but Windows says the device is not working properly The 3Com ADSL Modem PCI may not be working properly due to adriver problem. Driver Problems If the computer recognizes the PCI board correctly, but the 3Com ADSL Modem PCI is still not functioning, you might have a driver problem. First, you should make sure you are installing the correct driver. On the 3Com ADSL Modem PCI CD, there are different driver files for each possible operating system, distinguished by a 95, 98,98SE,ME, or 2K at the end of the.sys driver filename. For example, the driver file for Windows 98 would be 3cwtw98.sys. Make sure you are installing the correct driver. If you have installed the correct drivers and are still having a problem, you might want to try reinstalling the drivers. [4/4/2001 3:03:48 PM]

14 Need to install the drivers I didn't read the manual and I put in the card first, and now I need to install the drivers If you installed the modem before running the CD, then Windows Plug & Play will detect the adapter and ask for the installation file for the modem. You will need to locate the drivers on the CD, depending on the type of installation you are doing and use this path for the Windows Plug & Play prompt. If you have already started the Plug & Play installation, it is important that you do not cancel out of the installation once it has started. If this happens, then Windows may not recognize the adapter in the Plug & Play mode of operation. Use the table below to figure out where on the CD the appropriate drivers are located: Connection Method to Your ISP Windows Version Location on CD Ethernet / PPP over Ethernet Windows 95 \Drivers\PPPoE\Win95\ Ethernet / PPP over Ethernet Windows 98 \Drivers\PPPoE\Win98\ Ethernet / PPP over Ethernet Windows 98 SE \Drivers\PPPoE\Win98se\ Ethernet / PPP over Ethernet Windows ME \Drivers\PPPoE\WinMe\ Ethernet / PPP over Ethernet Windows 2000 \Drivers\PPPoE\win2000\ PPP over ATM Windows 95 \Drivers\PPPoA\Win95\ PPP over ATM Windows 98 \Drivers\PPPoA\Win98\ PPP over ATM Windows 98 SE \Drivers\PPPoA\Win98se\ PPP over ATM Windows ME \Drivers\PPPoA\WinMe\ PPP over ATM Windows 2000 \Drivers\PPPoA\Win2000\ Load the drivers through Windows Plug & Play. After the drivers are loaded, restart the PC. After the PC is restarted, run the CD, which will install the applications. [4/4/2001 3:03:54 PM]

15 Quick View is not running Quick View is not running, or Quick View is showing a red light which indicates the DSL connection is not up Make sure the ADSL line is connected to the modem. If Quick View is not running, launch by selecting Start -> Programs -> 3Com ADSL Modem PCI -> Quick View. Quick View should show that the line is connected, by turning green. If the light does not turn green, then the DSL connection is not up. Check to make sure that your cable is connected to both the DSL modem, and also to the wall jack providing your DSL service. Check to be sure your Modem hardware is functioning properly. In Windows 95, 98, 98SE and Me open your Control Panel and then double-click on the System applet. When the applet opens, left mouse click on the tab that says Device Manager. This will display different hardware groupings. Double click on the entry that says Network Adapters. Under this section you should see your Modem listed. If there is a red X or a yellow circle with an exclamation point in it then there may be a problem with your modem. See the section on troubleshooting your Modem hardware. In Windows 2000, open your Control Panel and then double-click on the System applet. When the applet opens, click on the Hardware tab and click on the Device Manager button.this will display different hardware groupings. Double click on the entry that says Network Adapters. Under this section you should see your Modem listed. If there is a red X or a yellow circle with an exclamation point in it then there may be a problem with your modem. See the section on troubleshooting your Modem hardware. If the cable is connected, and you are still unable to establish a physical connection, contact your Service Provider to make sure your physical DSL connection is set up. [4/4/2001 3:03:59 PM]

16 Unable to display web pages or they load slowly I am unable to connect to or display web pages, or they seem to be loading extremely slow If you are using Microsoft Windows Dial-up Networking to connect to your Internet Service Provider (ISP)... If you have been able to dial to a Dial-Up connection, then there is not a problem with either your DSL connection or with your Dial-Up connection. Web pages may load slow due to congestion on the Internet or because of problems on the site you are attempting to load. If you are having problems establishing your DSL connection, or you can't dial the connection to your Internet Service Provider, then refer to the troubleshooting information on the physical DSL connection. [4/4/2001 3:04:02 PM]

17 Can't install the software for my ISP I can't install the software for my Internet Service Provider (ISP), or their software can't find the modem The software from your Internet Service Provider may be looking for a certain type of installation from your 3Com ADSL Modem PCI. It is possible that if you didn't follow the instructions for installing the modem hardware and software (specifically if you installed the modem hardware first, without running the CD first), then you may not have the correct configuration or setup necessary for the type of DSL service that you are being provided. Contact your Service Provider to determine if it is necessary to reconfigure your modem settings. You may need to uninstall and re-install your ADSL modem, but this should only be done as a last resort. [4/4/2001 3:04:07 PM]

18 ABR Available Bit Rate ADSL Asymmetric Digital Subscriber Line AFE Analog Front End API Application Programming Interface. ATM Asynchronous Transfer Mode ATU-C ADSL Transceiver Unit - CO End. ATU-R ADSL Transceiver Unit - Remote End. Burst Tolerance (also referred to as Maximum Burst Size), in cells/second (only applicable for VBR service). This is the maximum number of cells that can be sent at the peak rate. This information should be obtained from the service provider. CAP Carrier Amplitude and Phase Modulation. CBR Constant Bit Rate. CHAP Challenge Handshake Authentication Protocol. Part of the PPP protocol to ensure authentication of the connection between two devices. CO Central Office Constellations The constellation size is directly proportional to the total rate of bit transmission. The larger the constellation size, the faster transmission will be. CPE Customer Premises Equipment. CRC (Cyclic Redundancy Check) CRC fields detect bit errors. DataLink Protocol A datalink, or logical data stream, is implemented by PPP protocol. PPP may run multiple protocols over the same connection. DMA Direct Memory Access DMT Discrete Multitone Modulation. (1 of 3) [4/4/2001 3:04:11 PM]

19 DNS (Domain Name Service) Domain Servers are computers which contain the programs and files which make up a domain's name database. The server uses the name database to translate the name you provide to an IP address, which is used to establish a connection with the host computer. DSLAM Digital Subscriber Line Access Multiplexer DSP Digital Signal Processor. DUN Dial Up Networking. Encapsulation This is one of the protocols for transmission. HDLC High-Level Data Link Control ILMI Version (Interim Local Management Interface version) This is an SNMP based management protocol for an ATM UNI. IP Internet Protocol. IPX Internetwork Packet Exchange, the default data packet protocol for Novell's NetWare operating system. ISA Industry Standard Architecture. ISP Internet Service Provider. MAC Medium access control, a protocol for determining which device has access to the network at any one time. Miniport Windows NT WAN NDIS Architecture developed by Microsoft for Network Adapters. NDIS Network Driver Interface Specification as developed by Microsoft. NID Network Interface Device PAP Password Authentication Protocol. Part of the PPP protocol to ensure authentication of the connection between two devices. PCI Peripheral Component Interconnect. This is bus technology, referring to the slot where the board connects to the computer. PCR (Peak Cell Rate) This is the maximum amount of cells/second transmitted over this connection. This is determined by the minimum intercell spacing in seconds, which is the time interval from the first bit of one cell to the first bit of the next cell. PMD Physical Media Dependent. (2 of 3) [4/4/2001 3:04:11 PM]

20 POTS Plain Old Telephone Service. PPP (Point to Point Protocol) This is one of the various protocols for data transmission. Protocol A set of rules and procedures that govern the exchange of data between two communicating systems. PVC ( Permanent Virtual Circuit) A PVC is a logical dedicated circuit between two user ports in point-to-point configuration. This is referring to the connection from the computer to the Internet Service Provider (ISP). RAS Remote Access Server RFC 1483 This is a protocol for the connection. It is technically referred to as Multiprotocol Encapsulation over ATM Adaption Layer 5. RIP (Routing Information Protocol) The protocol governing the exchange of routing information between IP routers. SRAM Static RAM SCR (Sustainable Cell Rate) The sustainable cell rate, in cells/second, at which cells are transmitted over this connection (only applicable for VBR service). This is the maximum average rate for cells that are sent in bursts at a peak rate. SPX Sequenced Packet Exchange. SVC (Switched Virtual Circuit) SVCs are virtual circuits established on a call by call basis. SVCs are not supported in this release of the 3Com ADSL Modem PCI. TCP/IP Transmission control protocol/internet protocol, a set of communication protocols that support peer-to-peer connectivity functions for both local and wide area networks. TCP/IP is used to connect to the Internet. UBR (Unspecified Bit Rate) This is one of the categories of service available from the service provider. This specifies no limit on the rate of information flow to the switch. UNI Version (User-to-Network Interface Version) The UNI is the point where the user accesses the network. VBR (Variable Bit Rate) This is one of the categories of service. This is if a certain rate has been specified with the switch for the flow of information. VCI (Virtual Channel Identifier) The VCI is part of the cell header for the cells that are transferred over this connection. VPI (Virtual Path Identifier) The VPI is part of the cell header for the cells that are transferred over this connection. (3 of 3) [4/4/2001 3:04:11 PM]

21 For US customers, the Toll-free number is Canadian customers can speak to a technical support representative by contacting Keating Technologies at: This is not a toll-free number There is also online support on the Web 24 hours a day at: If you need to return the Modem to Us Contact 3Com Customer Support. If the support representative determines that you need to return the modem, you will receive an USO (User Service Order) number. You must have an USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box. Send ONLY the modem (NOT manuals, diskettes, etc.) Include your USO number, name and address on the shipping label as well as inside the package. If possible, send the package via a courier capable of tracking the progress of the shipment. Ship to the following address: 3Com USO# Attn: Dock W. Central Road Mount Prospect, IL Customers in Canada needing to return a modem for repair or replacement should send the modem to the following address: Keating Technologies 25 Royal Crest Court; Suite 120 Markham, ONT L3R 9X4 [4/4/2001 3:04:14 PM]

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