1 Best Practices Benchmarking Participant Assessment Meeting Application of Best Practices Benchmarking Techniques to Characterize Profitability and Improve Performance of Calf Raising Processes on NY Dairy Farms April 1, 2007 September 30, 2008 NYSFVI Funding $111,000
2 Best Practices Benchmarking A research project to: Improve Process Control Quality Management System (QMS) Improve Employee Performance Improve Financial Performance
3 Overview Best Practices does not mean that there is only one best way to do something. Best Practices is what works best for your farm. It is a method for continual improvement of a specific process. Industry calls this Quality Management System (QMS)
4 Definitions: QMS Elements of a Quality Management System (QMS) Defined goals and objectives. Documented processes and procedures (SOP s and protocols). Consistently meeting customer requirements.
5 Definitions: ISO 9001:2000 International Organization of Standards (ISO) A standard that defines requirements for a QMS Used to demonstrate ability to consistently provide product meeting customer and regulatory requirements. Intended to provide customers assurance in the quality of products or services.
6 Continual improvement of the quality management system Customer Management Responsibility Customer Resource Management Measurement, analysis and improvement Requirements Product Realization Satisfaction ISO 9001 Quality System Model
7 Programs using QMS / ISO Systems National Dairy Animal Well Being Initiative - Dairy industry coalition Dairy Animal Welfare Review Program - Approved USDA Process Verified Program based on ISO 9001:2000 Animal Welfare Approved Animal Welfare Institute Certified Humane Humane Farm Animal Care Validus Private company certification
8 Best Practices Calf Raising Goals Develop on-farm SOP s for calf raising process. Develop a system to measure the results of this process and report to the farm. Develop a system to benchmark the results of a farm s process as a tool for continual improvement.
9 Immediate Benefits Lower Calf Mortality Lower Incidence of Disease Improved Employee Morale and Performance
10 Secondary Benefits Benchmarking against other farms to: Improve adherence to protocols Improve information to managers Improved employee job performance Improved employee training materials
11 Secondary Benefits Food Safety / ISO Certification Animal Welfare Certification
12 Secondary Benefits Develop a business service that: Creates more value to the farm then the service costs. Can be used by others for business development. Describes the processes behind financial benchmarks
14 Project Tasks 1. Develop Critical Information Needs 2. Recruit Producers, Collect Data 3. Develop Database To Organize Information 4. Develop Reports and Rating Systems
15 Develop Critical Information Special Thanks to Sam Leadley Housing Feeding Bedding, Air Quality, Wind, Temperature and Humidity Colostrum Quality, Timing, Amount Fed Growth Health Mortality Average Daily Gain Cough, Nasal, Eye, Ear, Fecal Non-completion rate
16 Critical Information Calf Raising
17 Data Collection Methods Design Data Collection Forms Test Forms Redesign
18 Calf Health Worksheet Hoja de Registro de la Salud de los Terneros Farm (Granja) : Month (Mes): Date Fecha Number Heifer Calves Número de Terneros Nuumber of Scours Treated Número de Terneros trató para Diarrhea Number of Respiratory Treated Tratados por Enfermedad Respiratoria Other Treated Otro Tratamiento Drugs Used Medicamentos utilizados Calf Feeding Worksheet Hoja de Registro de la Alimentación de Terneros Farm (Granja) : Number Date Heifer Calf Starter Milk Replacer Calves Fecha Número de Terneros Alimento para Terneros AM / Mañana PM / Tarde Sustituto de leche AM / Mañana PM / Tarde AM / Mañana Milk Leche PM / Tarde Month (Mes): Comments Comentarios
19 On-Farm Forms New Calf Worksheet Hoja de Registro de los Terneros Recien Nacidos Identification (Identificación) Date Born (Fecha de Nacimiento) Calving difficulty (dificultad en la parición) Good Condition Buena Condición Poor Condition Mala Condición Sex (Sexo) M F Time Born (Hora de Nacimiento) AM PM Birth Weight (Peso al Nacer): Thriftyness at calving Firmeza al nacer Good Condition Buena Condición Poor Condition Mala Condición Colostrum (Calostro) Thriftyness After Colostrum Good Condition Poor Condition Amount Fed (Cantidad Administrada) Firmeza después del calostro Buena Condición Mala Condición Time Fed (Tiempo Administrado) Termerature (Temperatura) Navel Dipped (Limpieza del Ombligo) Yes/Si No Dipped by: (Initial) Limpiado por (iniciales) Comments (Comentarios):
20 Calf Visit Worksheet Farm Name: Date: Time Start: Time End: Technician: For The Month Farm Heifers Born Bulls Born Heifers Dead Bulls Dead Twins DOA # Calves Treated For Respiratory Scours This information for the month of: Technician Forms For Today Heifer Calves on Site: Temperature: Humidity: Bull Calves on Site: Inside Inside Number of Calves Observed: Outside Outside Colostrometer Reading: Colostrum Bacteria Count: Milk Replacer Temperature: Facilities Calving Pen Rating Good Condition Poor Condition Bedding Ammonia Air Flow Over Crowding Calf Pen Rating Good Condition Poor Condition Bedding Ammonia Air Flow Cleanliness Calf Health Scores Number of Observations Rating Cough Nasal Eye Ear Fecal Calf Feeding Level 1 Level 2 Level 3 Average Amount Per Head Whole Milk Milk Replacer Calf Starter
21 Calf Weight Worksheet Farm: Technician: Date: Calf I. D. Weight IgG Comments
22 Calf Data Record Counts by Farm Farm Name Visit Month New Calves Weight/IgG Health Health - Calf ID Boxler Farms Carbu Farms Dairy Knoll Farm Dueppengeiser Dairy Co Emerling Farm Fitch Farms Inc Logwell Acres Luce Dairy Farm Old Acres Farm Schreiberdale Holsteins Schum-Acres Schwab Dairy Farm Swiss Valley Farm True Farms Total Calf Best Practices Benchmark
23 Time tracking by farm and by activity.
24 Data Collection Methods On-Farm Data Collection Procedures Frequency How to Sample Develop Consistent Measurements
29 Software Development Two Software Programs 1. Reports and Benchmark Software Microsoft Access Custom built by Sandra Zohari 2. SOP Software Microsoft Visio Custom designed by Lori Cohen
30 Calf Raising Process Handouts
31 Best Practices MS Access Database
32 Data Entry
33 Develop Reports and Rating Systems Charts, Tables, Time Scale, Readability Are Reports Understandable? Do Reports Provide Decision Making Information?
41 Best Practices Calf Raising Benchmark