OneCare upgrade announcement 1 May 2008

Transcription

1 OneCare upgrade announcement 1 May 2008 Life Cover TPD Cover Trauma Cover Income Secure Cover Business Expense Cover Living Expense Cover Contents Upgrade announcement 1 Improved Total and Permanent Disability Cover 1 Improved Trauma Cover 5 Improved general benefits, features and options f Life Cover, Trauma Cover and TPD Cover 6 Improved Income Secure Cover 9 Improved Business Expense Cover 11 Improved Living Expense Cover 12 General improvements 13 Upgrade to trauma conditions definitions 13 New options, covers and benefits 16 Upgrade announcement Thank you f continuing to insure with ING. Your policy provides imptant protection which we are pleased to announce has been upgraded. Your OneCare policy includes a guarantee of upgrade which means that when we improve the terms and conditions of OneCare we pass the enhancements onto our existing OneCare customers. Best of all, these improvements come at no extra cost to you. Your policy will not be wse off as a result of the guaranteed upgrade. If you are inadvertently disadvantaged in any way, then previous benefit wding will stand. This upgrade announcement includes a summary of the improvements we have made, as well as the new policy wding that updates your OneCare Policy Terms. What do I need to do? You do not need to do anything to take advantage of this automatic upgrade. However, we do recommend that you keep this document in a safe place, perhaps with your policy terms other insurance recds. How do I read this upgrade announcement? The improvements which apply to your policy will depend on the types of cover and options you have selected. Your latest OneCare Policy Schedule sets out the covers and options that apply to your policy, and will help you to understand which of the improvements are relevant to you. An improvement to a particular cover type option only applies to you if the cover type option being improved is already included in your policy. Often the policy owner and the life insured are the same person. In the interests of clarity, any reference to you in this upgrade announcement assumes that you are both the policy owner and the life insured. When do these improvements apply from? The improvements presented in this upgrade announcement are effective from 5 May They apply only to claims f events conditions which first occur, are first diagnosed, f which symptoms first became reasonably apparent, on after 5 May They do not apply to past current claims, any claims arising from conditions which first occurred, were first diagnosed, f which symptoms first became reasonably apparent, befe 5 May Also, if an exclusion is noted on your Policy Schedule, you are not eligible to claim on any new upgraded benefit where the claim relates to the same related illness injury f which your exclusion applies. Any questions? If you have any questions about the improvements outlined in this upgrade announcement, require me infmation about your policy, please contact your financial adviser call Customer Services on Improved Total and Permanent Disability Cover The following improvements have been made to Total and Permanent Disability Cover: a change in definition wding to provide clarity a reduction of the qualifying period to three months a change in the treatment of periods of unemployment under the Own Occupation definition the introduction of partial payment of the TPD Benefit f nonsuperannuation policies the date of disablement has been defined.

2 Changes to TPD definition wding As a result, section TPD Benefit of your Policy Terms now reads as follows: 3.2 TPD Cover built-in benefits TPD Benefit If the life insured suffers total and permanent disability while their TPD Cover is in fce and satisfies the conditions of the TPD definition which applies (as shown on the Policy Schedule and defined in section ), we will pay the full TPD Cover amount insured by the benefit payment type which applies. If the life insured suffers a specific loss while their TPD Cover is in fce, we will pay a partial amount of the TPD Cover amount insured by the benefit payment type which applies (see section ). If stand alone TPD Cover TPD Cover as an option to Trauma Cover applies, the life insured must also satisfy the survival period stated f the relevant TPD definition f a TPD Benefit to be paid (see section ) Maximum amounts The maximum lump sum amount we will pay f TPD Cover f the life insured depends on the TPD definition(s) that applies, as follows: Any Occupation and/ the Own Occupation TPD definition $3,000,000 Home-maker TPD definition $1,500,000 Non-wking TPD definition $2,000,000 Home-maker and the Non-wking TPD definitions $2,000,000 Any Occupation and/ the Own Occupation, and the Nonwking TPD definition $5,000,000. If an instalment benefit type applies, we will pay the equivalent instalment amount. The above maximum amounts include any indexation increases. The maximum lump sum amount we will pay f TPD Cover f a life insured where the life is insured is age 65 older is $1,000,000 across all TPD policies, if an instalment benefit payment type applies, an equivalent instalment amount. If the life insured is covered f TPD under me than one policy issued by us, we will reduce the amount payable f TPD under this policy so that the total amount we pay f TPD under all such policies will not exceed the applicable maximum amount f TPD Cover. In addition, the following changes have been made in section TPD definitions : Any Occupation TPD definition Any Occupation TPD means that, as a result of illness injury, the life insured: (1) a) has been absent from and unable to wk f three consecutive months and b) is disabled at the end of the period of three consecutive months, to such an extent that they are unlikely ever again to be able to engage in any occupation f which they are reasonably suited by their education, training experience (2) a) suffers a permanent impairment of at least 25% of whole person function as defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment 4th edition, an equivalent guide to impairment approved by us and b) is disabled to such an extent that, as a result, they are unlikely ever again to be able to engage in any occupation f which they are reasonably suited by their education, training experience (3) suffers the total and permanent loss of the use of: two limbs (where limb is defined as the whole hand the whole foot) the sight in both eyes one limb and the sight in one eye (4) suffers loss of independent existence. Loss of independent existence means the life insured is totally and irreversibly unable to perfm at least two of the following five activities of daily living without the assistance of another adult person: bathing and/ showering dressing and undressing eating and drinking using a toilet to maintain personal hygiene getting in and out of bed, a chair wheelchair, moving from place to place by walking, wheelchair with assistance of a walking aid (5) suffers cognitive loss. Cognitive loss means a total and permanent deteriation loss of intellectual capacity that has required the life insured to be under continuous care and supervision by another adult person f at least six consecutive months and, at the end of that six month period, they are likely to require ongoing continuous care and supervision by another adult person. Own Occupation TPD definition Own Occupation means the occupation in which the life insured was engaged immediately pri to the date of disability. If the life insured has been unemployed f less than 12 months immediately pri to the date of disability then the Own Occupation definition will apply. In these circumstances Own Occupation means that occupation in which the life insured was engaged immediately pri to ceasing wk. If the life insured has been unemployed f me than 12 months pri to the date of disability, then the Any Occupation definition will replace the Own Occupation definition. 2

3 Own Occupation TPD means that, as a result of illness injury, the life insured: (1) a) has been absent from wk and unable to engage in their Own Occupation f three consecutive months and b) is disabled at the end of the period of three consecutive months to such an extent that they are unlikely ever again to be able to engage in their Own Occupation (2) a) suffers a permanent impairment of at least 25% of whole person function as defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 4th edition, an equivalent guide to impairment approved by us and b) is disabled to such an extent that, as a result, they are unlikely ever again to be able to engage in their Own Occupation (3) suffers the total and permanent loss of the use of: two limbs (where limb is defined as the whole hand the whole foot) the sight in both eyes one limb and the sight in one eye (4) suffers loss of independent existence. Loss of independent existence means the life insured is totally and irreversibly unable to perfm at least two of the following five activities of daily living without the assistance of another adult person: bathing and/ showering dressing and undressing eating and drinking using a toilet to maintain personal hygiene getting in and out of bed, a chair wheelchair, moving from place to place by walking, wheelchair with assistance of a walking aid (5) suffers cognitive loss. Cognitive loss means a total and permanent deteriation loss of intellectual capacity that has required the life insured to be under continuous care and supervision by another adult person f at least six consecutive months and, at the end of that six month period, they are likely to require ongoing continuous care and supervision by another adult person. Home-maker TPD definition Nmal domestic duties means the tasks perfmed by a person whose sole occupation is to maintain their family home. These tasks include unassisted cleaning of the home, cooking of meals f their family, doing their family s laundry, shopping f their family s food and taking care of dependent children (where applicable). Nmal domestic duties does not include duties perfmed outside the person s home f salary, reward profit. Home-maker TPD means that, as a result of illness injury, the life insured: (1) a) is under the regular care of a medical practitioner and is unable, f a period of three consecutive months, to perfm nmal domestic duties, leave their home unaided, be engaged in any occupation and b) is disabled at the end of the period of three consecutive months to such an extent that they require ongoing medical care and are unlikely ever again to be able to perfm any nmal domestic duties be engaged in any occupation f which they are reasonably suited by their education, training experience. (2) a) suffers a permanent impairment of at least 25% of whole person function as defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 4th edition, an equivalent guide to impairment approved by us and b) is disabled to such an extent, as a result of this impairment, that they are unlikely ever again to be able to perfm any nmal domestic duties be engaged in any occupation f which they are reasonably suited by their education, training experience (3) suffers the total and permanent loss of the use of: two limbs (where limb is defined as the whole hand the whole foot) the sight in both eyes one limb and the sight in one eye (4) suffers loss of independent existence Loss of independent existence means the life insured is totally and irreversibly unable to perfm at least two of the following five activities of daily living without the assistance of another adult person: bathing and/ showering dressing and undressing eating and drinking using a toilet to maintain personal hygiene getting in and out of bed, a chair wheelchair, moving from place to place by walking, wheelchair with assistance of a walking aid (5) suffers cognitive loss Cognitive loss means a total and permanent deteriation loss of intellectual capacity that has required the life insured to be under continuous care and supervision by another adult person f at least six consecutive months and, at the end of that six month period, they are likely to require ongoing continuous care and supervision by another adult person. 3

4 Partial payment f specific loss We are pleased to confirm that we have now included partial payment f specific loss to your existing TPD Cover. The following new section now applies under a non-superannuation policy: Partial payment f specific loss Specific loss means that, due to illness injury, the life insured suffers the total and permanent loss of the use of: one limb (where limb is defined as the whole hand the whole foot) the sight in one eye. If the life insured suffers a specific loss while TPD Cover f the life insured is in fce, we will pay a partial amount of TPD Cover amount insured. The partial payment f specific loss is 20% of the TPD Cover amount insured at the time the specific loss occurs, subject to a minimum of $10,000 and a maximum of $100,000, if an instalment benefit payment type applies, an equivalent instalment amount. The TPD Cover amount insured is reduced by the amount paid f specific loss. If the life insured is eligible to claim a partial payment under Trauma Cover f the same conditions as the partial payments f specific loss, only the higher of the two cover amounts insured will be paid. This will only apply if: TPD Cover is optional to Trauma Cover TPD and Trauma Cover are optional to Life Cover. This benefit does not apply if the policy: is issued to the trustee of a superannuation fund is part of a transfer from another ING product, unless the TPD Cover has been fully underwritten is issued as part of a continuation option, unless the TPD Cover has been fully underwritten. Consequently, section 3.3 TPD Cover benefit reductions has been amended to recognise the new partial payment f specific loss benefit as follows: 3.3 TPD Cover benefit reductions The TPD Cover amount insured may be reduced if we pay other benefits f that life insured under this policy. The TPD Cover amount insured will be reduced in the following situations: If both TPD Cover and Trauma Cover apply as options to Life Cover f a life insured, the TPD Cover lump sum ( instalment) amount insured is reduced by any amount we pay ( begin to pay) f that life insured under this policy f: the Terminal Illness Benefit under Life Cover the TPD Benefit under TPD Cover the Trauma Benefit under Trauma Cover. If TPD Cover only applies as an option to Life Cover f a life insured, the TPD Cover lump sum ( instalment) amount insured is reduced by any amount we pay ( begin to pay) f that life insured under this policy f: the Terminal Illness Benefit under Life Cover the TPD Benefit under TPD Cover. If TPD Cover as an option to Trauma Cover applies f a life insured, the TPD Cover lump sum ( instalment) amount insured is reduced by any amount we pay ( begin to pay) f that life insured under this policy f: the TPD Benefit under TPD Cover the Trauma Benefit under Trauma Cover. If stand alone TPD Cover applies f a life insured, the TPD Cover lump sum ( instalment) amount insured is reduced by a partial payment f a TPD Benefit under TPD Cover. If the optional Business Debt Protect applies to this policy, we will apply these reductions to the cover f all lives insured under the policy. In section Life Cover Buy Back, the last paragraph has been changed to the following: You cannot exercise Life Cover Buy Back if: a benefit f terminal illness has been previously paid f the life insured the Double TPD Option applies f the life insured (see section 3.5.1) we pay ( begin to pay) only a part of the TPD Cover lump sum ( instalment) amount insured (including a partial payment f specific loss). However, if we subsequently pay ( begin to pay) the full balance of the TPD Cover lump sum ( instalment) amount insured, you can exercise Life Cover Buy Back in relation to the total of the TPD Benefits paid. In section Double TPD Option, the second last paragraph has been changed to the following: We will not reinstate Life Cover under the Double TPD Option if: a benefit f terminal illness has been previously paid f the life insured we pay ( begin to pay) only a part of the TPD Cover lump sum ( instalment) amount insured (including a partial payment f specific loss). However, if we subsequently pay ( begin to pay) the full balance of the TPD Cover amount insured, we will reinstate the Life Cover up to the TPD Cover amount insured. 4

5 Similarly, the last paragraph in section Life Cover Purchase Option has been changed to the following: You cannot exercise the Life Cover Purchase Option: if a benefit f terminal illness has been previously paid f the life insured if we pay ( begin to pay) only a part of the TPD Cover lump sum ( instalment) amount insured (including a partial payment f specific loss). However, if we subsequently pay ( begin to pay) the full balance of the TPD Cover lump sum ( instalment) amount insured, you can exercise Life Cover Purchase Option in relation to the total of the TPD Benefits paid. Date of disablement A new section has been added to the Policy Terms outlining the definition of date of disablement. It has been called section Date of disablement To determine the benefit payable f cover with an Any/Own Occupation TPD definition under part 1, the date of disablement will be the date three months after the insured permanently ceases wk. To determine the benefit payable f cover with all other TPD definitions, the date of disablement is the date that all of the elements of the definition of TPD are satisfied. The benefit payable will be the relevant TPD benefit that applied at the date of disablement. Improved Trauma Cover OneCare Trauma Cover has been enhanced with the: clarification of the survival period addition of new trauma conditions to both Trauma Comprehensive and Trauma Premier improvement to some trauma condition definitions changes to the Trauma Cover Reinstatement Option. Survival period In section 4.2.1, in der to provide clarity around the survival period, the last paragraph changes to: If stand alone Trauma Cover Trauma Cover with optional TPD Cover applies, the life insured must also satisfy the eight day survival period f a Trauma Benefit to be paid. This means the life insured must survive without life suppt f eight days after the date of occurrence diagnosis of the trauma condition. This survival period is in addition to any time requirement which is specified within the definition of the trauma condition. Additional trauma conditions If you have Trauma Cover, the additional trauma conditions list below will be included in section The trauma conditions covered will continue to depend on whether you have selected Trauma Comprehensive Trauma Premier. The definitions f the trauma conditions are in section 15, fmerly section 14. The following additional trauma conditions are now covered under both Trauma Comprehensive and Trauma Premier: severe diabetes* systemic sclerosis*. The following additional trauma conditions are now covered under Trauma Premier: burns of limited extent carcinoma in situ of the cpus uteri* carcinoma in situ of the fallopian tube* carcinoma in situ of the ovary* carcinoma in situ of the penis * carcinoma in situ of the prostate * carcinoma in situ of the testicle* carcinoma in situ of the vagina* carcinoma in situ of the vulva* diagnosed dementia including Alzheimer s disease* diagnosed muscular dystrophy* hydrocephalus* loss of single limb. Improved trauma definitions The definitions of the following trauma conditions have been improved: cancer* carcinoma in situ of the cervix uteri* chronic lung disease coma prostate cancer* severe burns. Trauma conditions marked with a * are subject to a 90 day qualifying period befe cover commences (see section ). Trauma conditions marked with a must be diagnosed and certified by a medical practitioner who is an appropriate specialist physician approved by us. Trauma conditions marked with a are subject to a partial payment of the Trauma Cover amount insured (see sections and ). All the conditions listed above are defined on pages 13 to 15 of this upgrade announcement. Trauma Cover Reinstatement Option In section Trauma Cover Reinstatement Option (this option only applies to Trauma Cover f a life insured if it is shown in the Policy Schedule), the following changes to the second last paragraph of the Policy Terms will apply: We will not pay a claim under the reinstated Trauma Cover f: the same trauma condition f which we paid a claim under the iginal Trauma Cover diplegia, hemiplegia, paralysis of a single limb, paraplegia quadriplegia if we paid a claim f any of these trauma conditions under the iginal Trauma Cover 5

6 atic surgery, cardiomyopathy, chronic kidney failure, conary artery by-pass surgery, heart attack, open heart surgery, primary pulmonary hypertension triple vessel angioplasty, if we paid a claim f any of these trauma conditions under the iginal Trauma Cover blindness, diplegia, hemiplegia, paraplegia, quadriplegia (where any of these trauma conditions are caused by a cerebrovascular accident) stroke, if we paid a claim f atic surgery, cardiomyopathy, conary artery by-pass surgery, heart attack, open heart surgery, primary pulmonary hypertension triple vessel angioplasty under the iginal Trauma Cover cancer, carcinoma in situ of the breast, carcinoma in situ of the cervix uteri, carcinoma in situ of the cpus uteri, carcinoma in situ of the fallopian tube, carcinoma in situ of the ovary, carcinoma in situ of the penis, carcinoma in situ of the prostate, carcinoma in situ of the testicle, carcinoma in situ of the vagina, carcinoma in situ of the vulva, chronic lymphocytic leukaemia, melanoma prostate cancer, if we paid a claim f any of these trauma conditions under the iginal Trauma Cover angioplasty, atic surgery, cardiomyopathy, chronic kidney failure, chronic liver disease, conary artery by-pass surgery, heart attack, heart valve surgery, open heart surgery, primary pulmonary hypertension, stroke triple vessel angioplasty, if we paid a claim f severe diabetes under the iginal Trauma Cover severe diabetes, if we paid a claim f angioplasty, atic surgery, cardiomyopathy, chronic kidney failure, chronic liver disease, conary artery by-pass surgery, heart attack, heart valve surgery, open heart surgery, primary pulmonary hypertension, stroke triple vessel angioplasty under the iginal Trauma Cover chronic kidney failure, chronic liver disease, chronic lung disease primary pulmonary hypertension, if we paid a claim f systemic sclerosis under the iginal Trauma Cover loss of independent existence, if the cause is any trauma condition which we have already paid a claim f under the iginal Trauma Cover muscular dystrophy, if we paid the full Trauma Cover amount insured f diagnosed muscular dystrophy under the iginal Trauma Cover because the Benefit Accelerat applied multiple sclerosis, if we paid the full Trauma Cover amount insured f diagnosed multiple sclerosis under the iginal Trauma Cover because the Benefit Accelerat applied maj gan transplant, if we paid the full Trauma Cover amount insured f maj gan transplant waiting list under the iginal Trauma Cover because the Benefit Accelerat applied. Improved general benefits, features and options f Life Cover, Trauma Cover and TPD Cover Future Insurability We have made a number of improvements to the Future Insurability feature under Life, TPD and Trauma Cover. These enhancements include: changing the limits that apply to increases f TPD and Trauma Cover broadening the allowable timeframe f increases adding new personal events f which increases can be applied f under this feature improving the terms that apply to increases f existing events. Increase limits In the first paragraph of section 5.1, the fourth bullet point changes to: F each cover type, the total of the increases across all policies issued by us in respect of the life insured cannot exceed the lesser of: a lump sum amount of $1,000,000, if an instalment benefit payment type applies, an equivalent instalment amount the amount insured f each cover type at the cover start date. Allowable timeframe f increases In the first paragraph of section 5.1, the fifth bullet point changes to: F personal events (as defined in section 5.1.1), the application to increase the Life Cover, TPD Cover, Trauma Cover Extra Care Cover amount insured is made either: 30 days befe after the occurrence of the personal event 30 days befe after the policy anniversary following the personal event. In section 5.1, the third paragraph changes to: Future Insurability increases are not available: after the policy anniversary when the life insured is age 55 if the iginal cover was issued by us with a medical loading as shown on the Policy Schedule f business events, if this policy is issued to the trustee of a superannuation fund. In section 5.1, the fourth and fifth paragraphs change to: During the first six months after we increase the Life Cover Extra Care Cover amount insured f a life insured under Future Insurability in respect of: their mtgage their marriage their dependent child starting secondary school their salary package increase them obtaining an undergraduate degree the death of their spouse their divce them becoming a carer the increased value of their financial interests in their business their increased value to the business (key person), we will pay the ption of the amount insured increased under Future Insurability only in the event of the life insured s accidental death. 6

7 During the first six months after we increase the TPD Cover Trauma Cover amount insured f a life insured under Future Insurability in respect of: their mtgage their marriage their dependent child starting secondary school their salary package increase them obtaining an undergraduate degree the death of their spouse their divce them becoming a carer the increased value of their financial interests in their business their increased value to the business (key person), we will pay the ption of: the TPD Cover amount insured increased under Future Insurability only in the event of the life insured s accidental total and permanent disablement the Trauma Cover amount insured increased under Future Insurability only in the event of the life insured suffering an accidental trauma condition. Additional personal events Future Insurability f TPD Cover and Trauma Cover was under section 5.1.2, however these benefits are now located under section All TPD and Trauma Cover amounts insured will now be able to be increased by up to the lesser of 25% of the amount insured at the cover start date $200,000 f each personal event. Section also now has included: three new personal events the life insured s spouse dies the life insured s divce the life insured becomes a carer upgraded two existing events: the life insured s marriage the life insured s annual salary package increases. The changes to the affected events are as follows: Personal events Evidence required (occurring after the cover start date) The life insured s marriage. A completed Future Insurability Increase Application Fm. The life insured s spouse dies. A copy of the marriage certificate in respect of a marriage recognised under the Marriage Act A completed Future Insurability Increase Application Fm. A copy of the death certificate of the spouse and either: a copy of the marriage certificate of the life insured and their spouse a statuty declaration attesting the existence of the relationship on a permanent and bona fide domestic basis which has lasted at least six months, plus a personal document that indicates the relationship as acceptable to us. The life insured s divce. A completed Future Insurability Increase Application Fm. A copy of the divce certificate. Benefit The Life/TPD/Trauma/Extra Care Cover amount insured may be increased by up to the lesser of: 25% of the Life/TPD/Trauma/Extra Care Cover amount insured (as applicable) at the cover start date $200,000, if an instalment benefit payment type applies, an equivalent instalment amount. The Life/TPD/Trauma/Extra Care Cover amount insured may be increased by up to the lesser of: 25% of the Life/TPD/Trauma/Extra Care Cover amount insured (as applicable) at the cover start date $200,000, if an instalment benefit payment type applies, an equivalent instalment amount. The Life/TPD/Trauma/Extra Care Cover amount insured may be increased by up to the lesser of: 25% of the Life/TPD/Trauma/Extra Care Cover amount insured (as applicable) at the cover start date $200,000, if an instalment benefit payment type applies, an equivalent instalment amount. 7

8 Personal events (occurring after the cover start date) The life insured becomes a carer f the first time and is financially responsible f provisions of such care and/ is physically providing such care. The life insured s annual salary package increases by 15% me. Evidence required A completed Future Insurability Increase Application Fm. A signed and dated letter from a medical practitioner confirming: that the care is both necessary f medical reasons and likely to be required f a continuous period of at least six months that the care was previously not required and the nature of the life insured s relationship with the person requiring care is that of an immediate family member. A completed Future Insurability Increase Application Fm. Written confirmation from the life insured s employer of their salary package befe and after the increase. Benefit The Life/TPD/Trauma/Extra Care Cover amount insured may be increased by up to the lesser of: 25% of the Life/TPD/Trauma/Extra Care Cover amount insured (as applicable) at the cover start date $200,000, if an instalment benefit payment type applies, an equivalent instalment amount. The Life/TPD/Trauma/Extra Care Cover amount insured may be increased by up to the lesser of: 25% of the Life/TPD/Trauma/Extra Care Cover amount insured (as applicable) at the cover start date 10 times the amount of the salary package increase, if an instalment benefit payment type applies, this amount converted to an equivalent instalment amount. $200,000, if an instalment benefit payment type applies, an equivalent instalment amount. An increase in the Life/TPD/Trauma/Extra Care Cover amount insured under Future Insurability f a life insured in respect of an annual salary package increase cannot occur if the life insured is: self-employed a controlling direct of the employer a holding company of the employer is able to decide control a decision on the amount of their own salary package. F the purposes of this benefit, salary package does not include any irregular payments such as bonuses that may not continue to be made in the future. Improved Business Guarantee Option In line with the increase in our maximum amount insured f TPD Cover, in section 5.2 of the Policy Terms the third bullet point of the first paragraph has been changed to: The total to which the amount insured may be increased under this option is the lesser of: three times the iginal amount insured the following lump sum amounts, if an instalment benefit payment type applies, an equivalent instalment amount: Life Cover $10,000,000 TPD Cover $3,000,000 Trauma Cover $2,000,000. Improved Premium Waiver Disability Option In section 5.4, a new paragraph has been inserted as follows: If we waive a premium under this option we will also waive the premium that relates to: the waiting period under Income Secure Cover the first six consecutive months of the life insured s disability. 8

9 Improved Income Secure Cover A number of improvements have been made to Income Secure Cover. These changes include: the introduction of a new Terminal Illness Benefit a review of conditions under Trauma Recovery Benefit an improved Accommodation Benefit an improved Special Care Benefit improved terms of premium waiver an improved Increasing Claim Option the introduction of a new Unemployment Benefit an improved offset fmula f partial disability an improved definition of pre-claim earnings f indemnity benefit payment type. Introduction of Terminal Illness Benefit As part of this upgrade, a Terminal Illness Benefit is being introduced to the Basic Death Benefit under Income Secure Standard Cover, which means that section now reads as follows: If the life insured is covered under Income Secure Standard Income Secure Special Risk, three times the monthly amount insured is payable as a lump sum if the life insured dies is diagnosed with a terminal illness whilst the cover is in fce. We will pay this benefit once only. If we pay the Death Benefit f terminal illness, we will not also pay it upon the death of the life insured. We pay this benefit f terminal illness in addition to any other benefits payable while the life insured is on claim under this cover. The maximum amount payable under this benefit f death terminal illness from all Income Secure Cover Standard, Comprehensive and Professional f the life insured under all policies issued by us is $60,000. As part of this upgrade, a Terminal Illness Benefit is being introduced to the Enhanced Death Benefit under Income Secure Professional and Income Secure Comprehensive Cover, which means that section now reads as follows: If the life insured is covered under Income Secure Professional Income Secure Comprehensive, six times the monthly amount insured is payable as a lump sum if the life insured dies is diagnosed with a terminal illness whilst the cover is in fce. We will pay this benefit once only. If we pay the Death Benefit f terminal illness, we will not also pay it upon the death of the life insured. We pay this benefit f terminal illness in addition to any other benefits payable while the life insured is on claim under this cover. The maximum amount payable under this benefit f death terminal illness from all Income Secure Cover f the life insured under all policies issued by us is $60,000. Upgraded Trauma Recovery Benefit The Trauma Recovery Benefit under Income Secure Professional and Income Secure Comprehensive has been upgraded. Trauma Recovery Benefit was under section , however these benefits are now located under section Trauma recovery events which are now covered are: atic surgery* aplastic anaemia benign brain tumour cancer* cardiomyopathy chronic kidney failure chronic liver disease chronic lung disease cognitive loss coma conary artery by-pass surgery* diplegia heart attack* heart valve surgery* hemiplegia loss of independent existence maj head trauma maj gan transplant* medically acquired HIV mot neurone disease multiple sclerosis occupationally acquired HIV open heart surgery* paraplegia Parkinson s disease primary pulmonary hypertension quadriplegia severe burns stroke*. * There is no Trauma Recovery Benefit payable in respect of the trauma recovery events marked with a * if the trauma conditions first occurs is first diagnosed the symptoms leading to the trauma conditions occurring, being diagnosed first become reasonably apparent during the first 90 days after: the cover start date the date of the most recent reinstatement of the cover the date of an increase to the cover monthly amount insured (in respect of the increased ption only). Trauma recovery events marked with a must be diagnosed and certified by a medical practitioner who is an appropriate specialist physician approved by us. 9

10 Updated Accommodation Benefit The Accommodation Benefit was under section , however it is now located under section and the wding has been changed in the second half of the first paragraph to: we will pay the accommodation costs f the life insured s immediate family member up to $500 per day across all Income Secure Cover f the life insured under this policy whilst: that immediate family member is required to stay away from their home f up to a maximum of 30 days, and the life insured is confined to bed. Updated Special Care Benefit The Special Care Benefit was under section , however it is now located under section and the wding has been changed in the second paragraph to: If the Special Care Benefit is payable, we will reimburse, to you, the costs of employing a registered nurse a housekeeper (who are not immediate family members) to a maximum of the lesser of: the monthly amount insured payable $5,000 per month across Income Secure Cover f the life insured under this policy Improved Waiver of Premium The Waiver of Premium built-in feature has been improved such that premiums may be waived from the beginning of the waiting period. Section has been changed to: We will waive premiums f this cover f the life insured that relates to periods whilst the life insured is on claim under this cover, disabled beyond the end of the waiting period and otherwise eligible f the payment of a benefit under this cover befe benefit reductions are applied (see section 6.9). If we waive a premium f this cover, we will also waive the premium that relates to the waiting period. If we are waiving premiums f all covers on a policy f a life insured, we will also waive the Policy Fee f that life insured. Updated Increasing Claim Option This option applies to Income Secure Cover f a life insured if it is shown on the Policy Schedule. The Increasing Claim Option has been improved by removing the existing 10% limit. Therefe, the first paragraph of section has been changed to: This option is available f an additional premium and applies if shown in the Policy Schedule. While on claim, the monthly amount insured will increase every three months by a quarter of the indexation fact. Introduction of Unemployment Benefit We are pleased to confirm that we have now included the Unemployment Benefit as another built-in benefit of your existing Income Secure Cover. The following new section now applies: If the life insured becomes involuntarily unemployed f reasons other than illness injury and subject to the conditions set out below, we will pay the Unemployment Benefit. The amount we will pay is the lesser of: the life insured s share of the minimum monthly loan repayment of an ANZ Bank (Australia and New Zealand Banking Group Limited ABN ) loan the monthly amount insured and $5,000 across Income Secure Covers f the life insured. This benefit will be paid f a maximum of three months, ending earlier on the first to occur of the following: the expiry of the term of cover the life insured ceases to have a loan covered by the benefit some other benefit is payable under Income Secure Cover and the amount of the other benefit is greater than that provided by this benefit the date of the life insured s death the life insured becomes employed in some fm of paid wk. This benefit only applies if the life insured has been: involuntarily unemployed f at least 30 days registered with a recognised employment agency and actively seeking wk f the full period f which the benefit is claimed, and employed f at least six consecutive months immediately pri to becoming involuntarily unemployed. The types of ANZ Bank loans covered are: home loan investment home loan line of credit business loan personal loan margin lending loan. This benefit only applies if the loan has been in place f me than six months pri to the date of unemployment. In relation to loans that have been in place f longer than six months, the benefit only applies to the extent that the terms of the loan have not been altered so that the minimum repayments have increased. An increase in the loan amount a change in the loan repayment time are changes to the terms of the loan. 10

11 The benefit does not apply where: immediately pri to becoming unemployed, the life insured was: self-employed employed by an immediate family member an employee of an employer with fewer than five employees wking less than 20 hours a week employed outside of Australia the involuntary unemployment commenced, and the life insured: had been provided with notice was aware of its imminent commencement within 180 days of the start date of cover, its reinstatement the date of any increase (not including indexation increases and in relation to the increase ption only) the involuntary unemployment was the result of: retirement resignation voluntary redundancy abandonment of employment the termination of casual seasonal wk the ending of a fixed term contract deliberate serious misconduct. This benefit will be reduced by the amount of any payment made by, recoverable from, another source in respect of the loan repayment. We will not pay any benefit in relation to any arrears on the loan at the date of involuntary unemployment. Only one claim under this benefit is payable in one 12 month period. Only three claims can be made during the life of this policy. If the life insured becomes disabled while we are paying this benefit, benefits in relation to the disability will be paid instead of this benefit, unless this benefit provides f a higher amount, including the waiting period that applies to benefits f disability. To assess a claim under this benefit we will require: documentation from the lender setting out the terms of the loan including conditions in relation to minimum monthly repayments and evidence that the terms have not been varied within the previous three month period. If terms have changed, we will require details of the terms that applied befe the change statements of account showing current minimum monthly repayment and current loan position including details of repayments paid in the previous six months documentation of terms of employment and termination of employment documentation of the life insured s registration from a recognised employment agency including details of jobs applied f any other documentation we may reasonably require to determine whether the terms of the benefit are satisfied. Improved benefit reduction fmula The benefit reductions fmula has been improved and is reflected in the following wding changes. In section 6.9, the fmula in the second bullet point of the second paragraph changes to: (75% + {25% x (S+M)}) x A In section 6.9, the following paragraph as been added after the second bullet point of the second paragraph: We will reduce the Partial Disability Benefit we pay in a month so that the combined total of the amount we pay and the other payments is no me than the greater of: the benefit otherwise payable and (A B) where: S = selected percentage of monthly earnings used f superannuation maintenance (SM) at application as shown in the Policy Schedule M = selected percentage of monthly earnings used f mtgage maintenance (MM) at application as shown in the Policy Schedule A = pre-claim earnings B = monthly earnings f the month in which the life insured was partially disabled (as defined in Partial Disability Benefit in section 6.5.2). Improved pre-claim earnings definition The definition of pre-claims earnings has been improved f indemnity benefit payments. In section 6.12, the second paragraph of the preclaims earnings definition is replaced by: f indemnity benefit payments, the highest average of monthly earnings f any period of 12 consecutive months in the two years immediately pri to the life insured becoming totally disabled. If the life insured is on maternity, paternity sabbatical leave and becomes disabled, the pre-claim earnings will be the highest average of monthly earnings f any period of 12 consecutive months in the two years immediately befe the leave commenced. Improved Business Expense Cover A number of improvements have been made to Business Expense Cover. These changes include: the introduction of a new Terminal Illness Benefit the introduction of a new Increasing Expenses Benefit improved terms of premium waiver an improved definition of pre-claim business income. 11

12 Introduction of Terminal Illness Benefit As part of this upgrade, a Terminal Illness Benefit is being introduced to Business Expense Cover, which means that section now reads as follows: If the life insured is covered under Business Expense Cover, three times the monthly amount insured is payable as a lump sum if the life insured dies is diagnosed with a terminal illness whilst the cover is in fce. We will pay this benefit once only. If we pay the Death Benefit f terminal illness, we will not also pay it upon the death of the life insured. We pay this benefit f terminal illness in addition to any other benefits payable while the life insured is on claim under this cover. The maximum amount payable under this benefit f death terminal illness from all Business Expense Cover f the life insured under all policies issued by us is $60,000. Introduction of Increasing Expenses Benefit Your Business Expense Cover will also include an Increasing Expenses Benefit, which enables you to increase your cover without the need f medical underwriting. Section Increasing Expenses Benefit now fms part of your Policy Terms: This benefit allows you to increase the monthly amount insured in line with changes in the life insured s average monthly business expenses without having to undergo medical underwriting. Each year on the policy anniversary, you may increase the monthly amount insured, in addition to any indexation increase, by an amount up to the lesser of: 10% of the monthly amount insured after the indexation increase applicable on that policy anniversary is applied, and $1,000. This maximum amount is applied across all Business Expense Cover f the life insured. You will be required to provide: financial evidence suppting the increase in cover confirmation that the life insured is actively at wk and expects their business income, as well as their personal income (monthly earnings) to continue at above the current level and evidence the life insured is conducting business as a sole trader, partnership wking direct. The application to increase the monthly amount insured must be made within 30 days of the policy anniversary. This benefit cannot be exercised if the life insured is on claim, eligible to make a claim. This benefit is only available if the life insured is less than age 50 at the cover start date. To increase cover under this benefit, the life insured must be less than age 55, and the monthly amount insured across all Business Expense Cover f the life insured, including this increase, does not exceed $60,000. This benefit is only available f cover that has been issued without medical loadings shown on the Policy Schedule. The total of all increases in the monthly amount insured under the Increasing Expenses Benefit cannot exceed the iginal monthly amount insured at the cover start date. Improved Waiver of Premium In section 7.6.1, Waiver of Premium is now defined as follows: We will waive premiums f this cover f the life insured that relates to periods whilst the life insured is on claim under this cover, disabled beyond the end of the waiting period and otherwise eligible f the payment of a benefit under this cover befe benefit reductions are applied (see section 7.9). If we waive a premium f this cover we will also waive the premium that relates to the waiting period. If we are waiving premiums f all covers on a policy f a life insured, we will also waive the Policy Fee f that life insured. Improved pre-claim business income definition The definition of pre-claim business income has been improved f indemnity benefit payment. In section 7.12, the second paragraph of the pre-claim business income definition is replaced by: If the indemnity monthly amount insured applies, pre-claim business income means the highest average of the monthly business income in the two years immediately pri to the life insured becoming totally disabled. Improved Living Expense Cover A number of improvements have been made to Business Expense Cover. These changes include: the introduction of a new Terminal Illness Benefit improved terms of premium waiver. Introduction of Terminal Illness Benefit As part of this upgrade, a Terminal Illness Benefit is being introduced to Living Expense Cover, which means that section now reads as follows: If the life insured is covered under Living Expense Cover, three times the monthly amount insured is payable as a lump sum if the life insured dies is diagnosed with a terminal illness whilst the cover is in fce. We will pay this benefit once only. If we pay the Death Benefit f terminal illness, we will not also pay it upon the death of the life insured. We pay this benefit f terminal illness in addition to any other benefits payable while the life insured is on claim under this cover. Improved Waiver of Premium In section 8.6.1, Waiver of Premium is now defined as follows: We will waive premiums f this cover whilst the life insured is on claim under this policy, disabled beyond the end of the waiting period and otherwise eligible f the payment of a benefit under this cover befe benefit reductions are applied (see section 8.8). If we waive a premium f this cover we will also waive the premium that relates to the waiting period. If we are waiving premiums f all covers on a policy f a life insured, we will also waive the Policy Fee f that life insured. 12

13 General improvements Improvement to Indexation The section entitled Changing the amount insured previously known as section 10, will now be referred to as section 11. We have adjusted some of the indexation limits and made changes to the wding to provide clarity. Section When indexation ends changes to: We will cease to offer indexation in respect of a cover under this policy on the earlier of: the cover expiry date the indexation expiry date f each type of cover to which it applies (as set out below) f Life Cover, TPD Cover and Trauma Cover, when the Premium Freeze is exercised f Income Secure Cover Professional only, when the Premium Pause is exercised f all TPD Covers when the total lump sum amount insured f TPD in respect of life insured under all policies issued by us, reaches $3,000,000, if an instalment benefit payment type applies, an equivalent instalment amount f TPD Cover Home-maker TPD definition, when the total lump sum amount insured f TPD in respect of the life insured under all policies issued by us, reaches $1,500,000, if an instalment benefit payment type applies, an equivalent instalment amount f TPD Cover Non-wking TPD definition, when the total lump sum amount insured f TPD in respect of the life insured under all policies issued by us, reaches $2,000,000, if an instalment benefit payment type applies, an equivalent instalment amount f TPD Cover Home-maker and Non-wking TPD definitions, when the total lump sum amount insured f TPD in respect of the life insured under all policies issued by us, reaches $2,000,000, if an instalment benefit payment type applies, an equivalent instalment amount f Trauma Cover, when the total lump sum amount insured f trauma in respect of the life insured under all policies issued by us, reaches $2,000,000, if an instalment benefit payment type applies, an equivalent instalment amount f Child Cover, when the total amount insured f Child Cover in respect of the life insured under all policies issued by us, reaches $200,000 f Extra Care Cover, when the total amount insured f each Extra Care benefit in respect of the life insured under all policies issued by us, reaches $1,000,000 Extra Care Needle Stick Benefit, when the total amount insured f Extra Care Needle Stick Benefit and Trauma Cover in respect of the life insured under all policies issued by us, reaches $2,000,000. The indexation expiry date is: the policy anniversary when the life insured is age 70 f Life Cover and Trauma Cover the policy anniversary when the life insured is age 65 f TPD Cover, Business Expense Cover, Living Expense Cover and Extra Care Cover the cover expiry date f Income Secure Cover if the benefit period is two years, six years, to age 55, to age 60 to age 65 the policy anniversary when the life insured is age 65 f Income Secure Cover if the benefit period is to age 70. Indexation does not apply to Income Secure Professional extended beyond the policy anniversary date when the life insured is age 65 under the terms of Cover Continuation (see 6.6.5). Upgrade to trauma conditions definitions The following applies to the Specific Injury Benefit and Trauma Recovery Benefit within Trauma Cover, Child Cover and Income Secure Cover. Section 14 Trauma conditions defined of your Policy Terms will now be referred to as section 15. The following upgraded and new definitions will only apply if the condition is listed under the particular trauma cover that you have with us. Existing conditions Cancer means the presence of one me malignant tumours including leukaemia, lymphomas and Hodgkin s disease characterised by the uncontrollable growth and spread of malignant cells and the invasion and destruction of nmal tissue. The following cancers are not covered: tumours showing the malignant changes of carcinoma in situ* (including cervical dysplasia CIN-1, CIN-2, and CIN-3), which are histologically described as pre malignant, which are classified as FIGO Stage 0, which have a TNM classification of Tis. FIGO refers to the staging method of the International Federation of Gynaecology and Obstetrics. * Carcinoma in situ of the breast is covered if it results directly in the removal of the entire breast. This procedure must be perfmed specifically to arrest the spread of malignancy and be considered the appropriate and necessary treatment. melanomas of less than 1.5mm maximum Breslow thickness and which are also less than Clark Level 3 depth of invasion as determined by histological examination all hyperkeratoses basal cell carcinomas of the skin all squamous cell carcinomas of the skin unless there has been a spread to other gans prostatic cancers which are histologically described as TNM Classification T1a T1b lesser classification another equivalent unless they are characterised by a Gleeson sce of 7 greater, unless the entire prostate is removed. This procedure must be perfmed specifically to arrest the spread of malignancy and be considered the appropriate and necessary treatment, and chronic lymphocytic leukaemia less than Rai Stage 1. Carcinoma in situ of the cervix uteri means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the cervix uteri (must be at above CIN 3 grading FIGO stage 0 TNM Classification of Tis) where cancer cells do not penetrate the basement membrane n invade the surrounding tissues stroma. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. 13

14 Chronic lung disease means end stage lung disease requiring permanent supplementary oxygen, as confirmed by a specialist medical practitioner. Coma means total failure of cerebral function characterised by total unconsciousness and unresponsiveness to all external stimuli, persisting continuously with the use of a life suppt system f a period of at least 72 hours and resulting in a neurological deficit causing: a permanent impairment of at least 25% of whole person function as defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 4th edition, an equivalent guide to impairment approved by us a total and irreversible inability to perfm at least one activity of daily living without the assistance of another adult person Prostate cancer means the presence of prostate cancer that is histologically described as TNM Classification T1a T1b ( of an equivalent classification) and does not require the removal of the prostate. Severe burns means tissue injury caused by thermal, electrical chemical agents causing third degree burns to: 20% me of the body surface area as measured by the Rule of Nines the Lund and Browder Body Surface Chart the whole of both hands, requiring surgical debridement and/ grafting the whole of both feet, requiring surgical debridement and/ grafting the whole of the skin of the genitalia, requiring surgical debridement and/ grafting the whole of the face, requiring surgical debridement and/ grafting. New conditions f Trauma Comprehensive and Trauma Premier Severe diabetes means that a medical practitioner who is a specialist physician has confirmed that at least two of the following complications have occurred as a direct result of diabetes: nephropathy requiring regular dialysis a kidney transplant proliferative retinopathy peripheral vascular disease leading to chronic infection gangrene, requiring a surgical procedure neuropathy includes: irreversible autonomic neuropathy resulting in postural hypotension, and/ motility problems in the gut with intractable diarrhoea, polyneuropathy leading to severe mobility problems due to sensy and/ mot deficits. Systemic sclerosis means the unequivocal diagnosis of systemic sclerosis, made by a medical practitioner who is a consultant physician, characterised by skin thickening accompanied by various degrees of tissue fibrosis and chronic inflammaty infiltration in visceral gans, causing: a permanent impairment of at least 25% of whole person function as defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 4th edition, an equivalent guide to impairment approved by us a total and irreversible inability to perfm at least one activity of daily living without the assistance of another adult person. New conditions f Trauma Premier Burns of limited extent means tissue injury caused by thermal, electrical chemical agents causing third degree burns to: at least 9%, but less than 20%, of the body surface area as measured by the Rule of Nines the Lund and Browder Body Surface Chart the whole of one hand 50% of the surface area of both hands combined, requiring surgical debridement and/ grafting the whole of one foot 50% of the surface areas of both feet combined, requiring surgical debridement and/ grafting 50% of the face, requiring surgical debridement and/ grafting. Carcinoma in situ of the cpus uteri means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the cpus uteri with a TNM Classification of Tis FIGO Stage 0 where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the fallopian tube means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the fallopian tube with a TNM Classification of Tis FIGO Stage 0 where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the ovary means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the ovary with a TNM Classification of Tis FIGO Stage 0 where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the penis means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the penis with a TNM Classification of Tis where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the prostate means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the prostrate with a TNM Classification of Tis where the cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. 14

15 Carcinoma in situ of the testicle means the life insured is confirmed by biopsy to have localised pre-invasive cancer in one both testicles with a TNM Classification of Tis where the cancer cells do not penetrate the basement membrane n invade the surrounding tissues, and one both of the testicles are removed by radical chidectomy. The removal must be considered to be the appropriate and necessary treatment and is perfmed specifically to arrest the spread of malignancy. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the vagina means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the vagina with a TNM Classification of Tis FIGO stage 0 where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Carcinoma in situ of the vulva means the life insured is confirmed by biopsy to have localised pre-invasive cancer in the vulva perineum with a TNM Classification of Tis FIGO stage 0 where cancer cells do not penetrate the basement membrane n invade the surrounding tissues. Invade means to infiltrate and/ destroy the tissue of igin surrounding tissue. Diagnosed dementia including Alzheimer s disease means the unequivocal diagnosis of dementia, including Alzheimer s disease, made by an appropriate medical practitioner who is a consultant neurologist geriatrician, confirming dementia due to failure of the brain function with cognitive impairment f which no other recognisable cause has been identified. A Mini-Mental State Examination (MMSE) sce of 28 less is required. The MMSE must be perfmed again, four weeks later and again the sce must be less than 28 to qualify f this condition. Diagnosed muscular dystrophy means the unequivocal diagnosis of muscular dystrophy, as confirmed by a medical practitioner who is a consultant neurologist, and confirmed by neurological investigation. Hydrocephalus means excessive cerebrospinal fluid within the brain resulting from injury, infection tumour, which causes increased intra-cranial pressure requiring surgical intervention of a shunt. Loss of single limb means the total and permanent loss of the use of one limb as a result of illness injury (where limb is defined as the whole hand the whole foot). 15

16 New options, covers and benefits The following benefits and options are now also available as part of the OneCare product range at an extra cost. Please contact your financial adviser who can provide you with the appropriate advice, infmation and product illustration. Trauma Premier Maximiser Option Trauma Premier Maximiser Option is only available f purchase as part of Trauma Premier Cover. This option provides the insured with two benefits: Benefit Accelerat Booster Benefit. The Benefit Accelerat entitles the life insured to receive the full trauma cover f one of the listed conditions instead of a partial benefit. The listed conditions under Benefit Accelerat are: diagnosed multiple sclerosis diagnosed muscular dystrophy maj gan transplant waiting list severe osteoposis severe rheumatoid arthritis. The Booster Benefit allows specified partial trauma conditions to receive an additional Booster payment, equivalent to 20% of the Trauma Cover amount insured, subject to a maximum of $100,000. The listed conditions under Booster Benefit are: burns of limited extent chronic lymphocytic leukaemia diagnosed dementia, including Alzheimer s disease hydrocephalus melanoma partial blindness partial deafness severe endometriosis single loss of limb systemic lupus erythematosus (SLE) with lupus nephritis. The Booster Benefit also allows angioplasty to receive an additional booster payment, equivalent to 10% of the Trauma Cover amount insured, subject to a maximum of $20,000. Baby Care Option The Baby Care Option is only available f purchase as part of Trauma Premier Cover The Baby Care Option has three built in Baby Care Benefits: Complication of Pregnancy Benefit Congenital Abnmality Benefit Death Benefit. Conditions covered under Complication of Pregnancy Benefit are: eclampsia ectopic pregnancy disseminated intravascular coagulation hydatidifm mole. Conditions covered under the Congenital Abnmality Benefit are: absence of hand foot cleft lip and/ palate congenital blindness congenital deafness developmental dysplasia of hip Down s Syndrome infantile hydrocephalus oesophageal atresia spina bifida myelomeningocele tetralogy of fallot trachea-oesophageal fistula transposition of great vessels. A Death Benefit may be payable f the following: neonatal death infant death stillbirth. Extra Care Cover You may wish to consider purchasing one a combination of benefits available as part of this new cover. Extra Care Cover is an additional feature of the OneCare range which may be taken in addition to any existing OneCare cover that you may already have. There are three optional benefits that may be selected under this option: Extra Care Accidental Death Benefit Extra Care Terminal Illness Benefit Extra Care Needle Stick Benefit. Extra Care Accidental Death Benefit You may select up to $1,000,000 of cover under this benefit to cover the life insured in the event of their accidental death. Extra Care Terminal Illness Benefit You may select up to $1,000,000 of cover under this benefit to cover the life insured in the event of being diagnosed with a terminal illness. Extra Care Needle Stick Benefit You may select up to $1,000,000 of cover under this benefit to cover the insured in the event of becoming infected with Human Immunodeficiency Virus (HIV) through an accidental needle stick injury. Income Secure Special Risk Income Secure Special Risk is a new level of Income Secure Cover f over 140 special occupations that were previously unable to purchase Income Secure Cover through ING. Income Secure Cover benefit period As part of Income Secure Standard, Comprehensive and Professional, you may now apply f benefits through to age 70. Living Expense Cover waiting period As part of Living Expense Cover, you may now apply f a two year waiting period. 16

17 Customer Services Phone Postal address ING Life Limited GPO Box 4148 Sydney NSW 2000 Website This upgrade announcement is current as at April 2009 and provides general infmation about improvements to your policy. The infmation must be read together with the disclosure documents you received on purchasing your policy and any subsequent communications provided by us in respect of your policy. You should always read the documents above and consider whether to consult a financial adviser befe making any decision regarding your policy. ING Custodians Pty Limited ABN AFSL is the issuer of OneCare Super. ING Life Limited ABN AFSL is the issuer of OneCare and the insurer f both OneCare and OneCare Super. L4514/0509