4Legal information. Consolidated management report. 1. Financial results Annual report. Consolidated management report

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1 AENA entidad pública empresarial 1. Financial results 1.1. CONSOLIDATED PROFIT/LOSS Operating income for 2011 increased 13.1%, reaching billion euros, caused by traffic growth (increased number of passengers (6%), aircrafts (0.9%) and cargo (2.9%) and an increase in airport charges of 10.9%, offset by a 7.8% decrease of the Air Navigation route charges. The greatest contributions to the consolidated operating revenues came from the parent company Aena, 56.4%, followed by the parent company Aena Aeropuertos S.A., which contributed 42.6%. expense components due to the implementation of cost control measures included in the austerity plan (see Section 8.1 of this report). All of this is reflected in a positive operating income of million euros in 2011, compared to 31.1 million euros in The negative financial results increased during 2011 to reach 380 million euros due to increased debt and increased applicable interest rates. Once the positive effect of the corporate tax is considered, the annual consolidated profit/loss attributable to the public parent company represents a loss of 26.6 million euros compared to million in Operating costs increased 3.74% with respect to 2010, mainly due to the increase in depreciations caused by increased investment funding (see Section of this report), offset by a decreased volume of additional fixed assets and reduced staff expenses, derived from the implementation of the extensive structural reform in Air Navigation services, explained in the Section 7.2 of this report, as well as of other operating 105

2 1.2. FINANCIAL AND ECONOMIC RATIOS The principal financial and economic ratios of Grupo Aena are the following: Ratios SOLVENCY RATIOS R. Long-term debt: Lt Debt /Equity PROFITABILITY RATIOS EBITDA Margin 39.47% 30.15% Operating Margin: Operating income/sales 10.00% 1.05% Economic Profitability: Operating profit/total Assets 1.75% 0.17% 2. Business Trends 2.1. Airport business In 2011, airports in Spain recorded almost million passengers (6% more than in 2010), operated more than 2.1 million flights (0.9% more) and transported more than 672,000 tons of freight (2.9% more) Passengers A total of million passengers used Aena network facilities during 2011, which represents a 6% increase compared to Of all these passengers, million flew on commercial flights (6%). Also, almost 2 of 3 passengers (127 million) took international flights (10.4%) and 76.2 million travelled on domestic flights (-0.6%). Among the foremost airports in terms of passenger traffic, Madrid- Barajas is still the network s largest, with 49.7 million passengers, which represents a slight -0.4% decrease from It is followed by Barcelona-El Prat, with 34.4 million passengers (17.8%); Palma de Mallorca, with 22.7 million (7.6%); Malaga-Costa del Sol, with 12.8 million (6.3%); Gran Canaria, with 10.5 million (11.1%); and Alicante, with 9.9 million (5.7%). The largest growth percentages were those of the Algeciras Heliport with an increase of more than 126.7%, along with Ceuta Heliport (56.8%) and the airports of Madrid-Cuatro Vientos (44.7%), Zaragoza (24%) and Santander (21.4%). During 2011, international passenger traffic increased by as much as 10.4% throughout the network, with noteworthy increases at the airports of San Sebastian (212.6%), Burgos (90.2%), Melilla (66.7%), Cordoba (34%) and Fuerteventura (26,1%). These numbers reflect an increase in passengers, operations and cargo, although moderating the growth of the latter in respect to the previous year. Therefore, business recovery consolidated after several years of decline. 106

3 Aircraft During 2011, the airports carried out a total of 2.1 million operations, which entails a 0.9% increase in the number of operations from Of all of these movements, 1.9 million involved commercial flights (2.6%), of which almost 900,000 were domestic (-2.5%) and 973,000 were international flights (7.7%). With regard to the type of flight, 1.7 million were scheduled flights and approximately 180,000 were charter flights (-0.6%). Madrid-Barajas Airport continued to be the network s largest in terms of traffic, with more than 429,000 flights (-1.0%), followed by Barcelona-El Prat, with just over 303,000 operations (9.1%); Palma de Mallorca, with over 180,000 (3.2%); Gran Canaria, with more than 111,000 (7.9%); Malaga, with more than 107,000 flights (1.7%) and Alicante with almost 76,000 (1.5%). The airports with the most notable percentage growth in operations were those of the Algeciras Heliport, standing out with a 96.7% increase (approximately 2,600 operations), along with Ceuta Heliport (43.9% and almost 5,100 operations) and the airports of Jerez de la Frontera, 24.9% (42,000), Fuerteventura, 13% (almost 45,000) and El Hierro, 12.8% (4,700). With regard to the number of international operations, significant growth was noted at the Airports of La Gomera (700%), Madrid Cuatro Vientos (433.3%), San Sebastian (118.6%) and Burgos (39.2%); most of these operations either originated in or were to a European airport Cargo Nearly 672,000 tons of cargo was transported during 2011, 2.9% more than in the previous year. The international cargo transported amounted to just over 525,000 tons (4.9%) and almost 147,000 tons of domestic cargo (-3.5%). By airports, Madrid-Barajas remained in first place, with more than 393,000 tons (5.1%). It was followed by Barcelona-El Prat with almost 97,000 tons (-7.4%); Zaragoza, with 48,600 tons (14.3%); Vitoria, with almost 34,700 tons (24%) and Gran Canaria, with approximately 23,700 tons (-3.5%) Air Navigation The total number of flights (flight being understood as the movement of an aircraft in a route between departure and destination airports) operated by Air Navigation in Spain during 2011 was 1.95 million, while in 2010 it was 1.89 million, representing a positive variation of 3.3%. According to Eurocontrol data, air traffic in terms of number of flights experienced an increase of 3.4% in the Mainland Flight Information Region (FIR), and 7.6% in the Canary Islands FIR. 107

4 3. Business lines 3.1. Air Cargo Centers The group s company Centros Logísticos Aeroportuarios, S.A. (CLASA) is in charge of building, managing and promoting cargo centers, in addition to conducting activities related to them, particularly at Aena network airports. At the end of 2011 the administrative concessions that Aena granted to CLASA comprised the modular cargo area at Madrid-Barajas Airport, the air cargo area at Barcelona Airport, plot 1.2 of Zaragoza Airport, two plots for logistics operations at Bilbao Airport, two plots of developed land at Vitoria Airport, a plot of developed land at Palma de Mallorca Airport and the air cargo area at Valencia Airport. The CLASA profit for 2011 was positive, with a before-tax profit of 6,024,000 euros. Net revenues amounted to EUR 24,356,082, 95% of the revenue, corresponding to income from leasing their own facilities (73%) and income for developed land tax (27%). The use of the office buildings at the air cargo centers can be broken down as follows: Air cargo center Madrid-Barajas Barcelona Valencia Warehouses No. of clients Surface area of plot m 2 Surface area of building m 2 Warehouses leased 4 62,630 34,848 Warehouses assigned , ,768 Warehouses leased 3 50,819 27,234 Warehouses assigned 3 27,036 21,353 Warehouses leased 5+PIF 20,099 9,367 Warehouses assigned 2 17,094 7, , ,167 In turn, the distribution and use of the general services central buildings is the following: Central building Premises Total m 2 area Surface leased m 2 Madrid-Barajas Surface area leased % Leased No. of clients Available Offices 15,210 10,107 66, Warehouses 1,547 1,312 84, Offices 9,392 5,885 62, Barcelona Warehouses , Valencia Offices 1, , ,403 18,863 66,

5 3.2. InternaTIONAL Internationally, it is important to highlight visits and meetings with foreign delegations at our airports, such as the President of the ICAO; the ICAO Regional Director for North America, Central America and the Caribbean; Transport Ministers of the Russian Federation, Portugal and Vietnam; a delegation of European Parliament members headed by Magdalena Álvarez; as well as several European airports and from other continents. Additionally, during 2011, Aena Chairman Juan Ignacio Lema continued to actively participate in meetings as a member of the World Airport Council, ACI Governing Board and the Director of Spanish Airports as a member of the European Board of ACI EUROPE. In the sphere of the Directorate of Air Navigation the following activities are most noteworthy: SESAR In 2011 the launch of the SESAR Program, as well as the parent company Aena s participation in it, was consolidated. Aena effectively participated in the SJU Verification and Validation strategy and internally approved the set of activities for SESAR validations to be carried out at Aena facilities within the next two years, included in the SESAR Releases 1 and 2. Likewise, partnership agreements were signed with CRIDA and INECO as Aena affiliate companies, and the service provider NAV Portugal was incorporated as Aena s associated company by virtue of an Investigation subcontract signed in November OTHER INTERNATIONAL ENDEAVORS One of the objectives of Air Navigation is to increase its influence on the international stage. To this end actions were taken over the course of 2011 in the following fields: To boost international relations at the institutional level, high-level bilateral meetings were held with the President of the Council of ICAO, CANSO General Secretary, Director General of EUROCON- TROL, ATCA Japan, ENAV; also, high-level meetings were prepared and carried out with EC3, CECM and other CANSO groups. Likewise, the participation of the Directorate of Air Navigation (DNA) in the Eurocontrol ANSB (Air Navigation Service Board) Committee was also promoted. The participation of Air Navigation in regional projects (AEFMP, OACI) was coordinated. Aena actively participated in all of the European work groups that establish the deployment priorities as per the European ATM Master Plan (IP1 Steering Group of the EC, Eurocontrol SCG and SJU), given its direct impact on AN s investment plans. There was active participation in CANSO in order to hold an influential position and defend the interests of Air Navigation. Coordinated proposals and offers related to international activities of strategic interest were carried out. In addition, the providers that manage the majority of European traffic (Aena, NATS, ENAV, DSNA, DFS and NORACON) and participate in the SESAR program development phase within the so- 109

6 called A6 group, continued to collaborate on SJU work program activities (SESAR Joint Undertaking), extending their collaboration to the activities of SESAR program deployment. Said collaboration represents a strategic element for the organization AENA DESARROLLO INTERNACIONAL During 2011, Aena Internacional continued to actively participate, under various structures, in airport management in Latin America (Mexico, Colombia and Bolivia), EEC (United Kingdom and Sweden) and the United States of America. It also presented an offer for the concession of three airports in Brazil: Guarulhos/São Paulo International Airport (GRU), Viracopos/Campinas/São Paulo (VCP) International Airport and Brasilia/Brasilia (BSB) International Airport. MEXICO Aena s holding in Aena Internacional in the Grupo Aeroportuario del Pacífico (GAP), which operates 12 airports in Mexico, is administered through the company Aeropuertos Mexicanos del Pacífico (AMP). Aena Internacional Consultancy COLOMBIA Aena Internacional has an interest, as operating partner, in the airports of Cartagena de Indias, Barranquilla and Cali, with respective holdings of 38%, 40% and 33% in the companies that manage them Sacsa (Sociedad Aeroportuaria de la Costa S.A. in Cartagena de Indias), Acsa (Aeropuertos del Caribe S.A. in Barranquilla) and Sociedad Aerocali S.A. in Cali. TBI Aena International has an ownership interest in TBI P.L.C through Airports Concessions and Development Limited (ACDL), the sole owner of this company. Either directly or through concessions TBI operates the airports of Luton, Belfast and Cardiff in the United Kingdom; Orland Sanford in the United States; La Paz, Santa Cruz and Cochabamba in Bolivia and Skavsta in Sweden. It also has various operating and management contracts in the United States. Aena Internacional has a 10% stake in ACDL. TBI has continued to apply an investment control policy, mainly allocating resources to maintenance operations The scheduled Technology Transfer Plan was also developed, with special attention to training in airport systems and support for the GAP technical departments (diagnosis of wildlife control situations, perceived quality control, methodology for traffic forecasts, etc.). 110

7 3.3. air navigation Aena s commitment is to achieve the highest quality levels in the provision of service by continuously improvement the efficiency of services and the system. In the field of operations, the services provided are: airspace organization and management, capacity/demand control, air traffic control and aeronautical information for air navigation. In order to increase efficacy, its aim is to reduce delays caused by the Spanish air traffic management system, improve performance with respect to the number of operations during busy periods and times, in addition to offering the possibility of selecting preferred routes and optimizing the management of traffic capacity and flow by meeting users real-time operating requirements Technological development and technical operation In the area of technical development and operations of infrastructures, we seek to appropriately provide the facilities and technical means to guarantee optimal support of aircraft operations with regard to the availability, operation and maintenance of the technical means and facilities of air navigation system. The strategic changes addressed in technical development and operations are as follows: To optimize the processes of planning, sizing and deploying air navigation infrastructures and systems to meet operational requirements, productivity and profitability criteria, synergies and opportunities for improvements and overall interoperability. In general, for all the tasks related to technological development, deployment and technical operations of infrastructures, the following actions are executed in concert with the Directorate of Operations: Definition of operational requirements, Validation of operations (only for the ATM automation system), and Launching operations. The most relevant actions carried out in the area of technological development and technical operations are listed below, grouped into key areas: Integrated management of aeronautical information Implementation of PENS (Pan European Network Service). Improved management and information/data sharing systems. Management excellence Maintain SES certification (and extend it to other services when applicable). Adaptation to the SESII framework. Implementation of new service models. Consolidation of planning services and measurement and evaluation systems Improvement and maintenance of the Air Navigation Central Services (SSCCNA) buildings infrastructure. Implementation of an Integrated Quality, Safety and Environmental Management System. 111

8 Continuous improvement in internal processes and procedures. Improvement of the Information Systems Infrastructure (HW, SW, Communications). Development of Air Navigation economic model. Alliances / Agreements with other providers of air navigation services FAB South West Spain-Portugal (FAB SW). Strengthen the international influence of Air Navigation. Optimization of airspace management Optimization of route network and ATC grouping. Dynamic and flexible management of sectors. Introduction of precision navigation in terminal areas (TMA). Civil/military airspace coordination (FUA). Application of continuous descent procedures. Introduction of precision approach procedures based on GBAS. Complexity management. Adapt operations to new regulations. Optimize operations. Infrastructure and Navigation Aids and Air Traffic Control. Evolution of the CNS Infrastructure Data Link- Introduction of data-link based services. Reduction of air-ground voice communication bandwidth (8.33) below FL195. Ground Communications Network: REDAN Evolution. Introduction of Voice over IP (VolP). Regulation and Radio broadcasting. Evolution of en-route and TMA surveillance. Evolution of the airport surveillance system. Streamlining of the radio navigation aid network. Evolution of the SACTA system Evolution of the ATM information system. ATC Management at strategic level. ATC Management at tactical level. Safety Nets. Updating of ATM Infrastructure. Operation of Air Navigation System CNS and ATM Support Infrastructure. Operation of CNS/ATM Systems. Introduction of the airline hub in the ATM network Collaborative decision making (CDM). Increased capacity and use of runways. Improved surveillance, control and guidance in taxiways and aprons (A-SMGCS). 112

9 Validation of operational improvements CNS/ATM Analysis tools. CNS/ATM Scenario analysis. Operational validation of ATM Projects. The general strategic objectives are grouped into five strategic management areas: safety; quality and the environment; infrastructures and services; economic efficiency and financial viability; and people. allowing the solidification and coordination of all of the activities and initiatives directed toward its continuous improvement OPERATIONAL SAFETY AND EMERGENCY PLANNING (SAFE- TY) With regard to operational safety and emergency planning, measures were taken in the following fields: Safety Management System 4. Safety The Strategic Infrastructure and Transport Plan (PEIT) included the reinforcement of the safety inspection by the aeronautical authority, and of the safety controls and conditions in the airports. Likewise, it made reference to the implementation of the Aena General Safety Plan in such a manner that it would comprehensively address safety in its triple perspective: Operational safety and emergency planning (Safety) Security of persons and property (Security) Occupational risk prevention Due to its relevance and integrating nature, it is noteworthy to mention the approval and satisfactory execution of the Aena General Safety Plan, which has served to bring together under a single global and integrated focus all of the perspectives that constitute safety, as well as During 2011, Aena completed the implementation of the Safety Management System (SMS) at nine airports (Santander, Madrid-Cuatro Vientos, El Hierro, Murcia-San Javier, Valladolid, Salamanca, Albacete, León and Badajoz) and 2 heliports (Ceuta and Algeciras), which were pending completion. Therefore, the SMS is already implemented in all of the airports of the Aena Aeropuertos network. Also, as part of continuous improvement of the SMS, internal monitoring was carried out in 23 airports where the SMS was already implemented: Fuerteventura, Menorca, Tenerife North, Girona-Costa Brava, Jerez, Santiago, Seville, Almeria, La Palma, FGL Granada-Jaén, Asturias, A Coruña, Vigo, Reus, Logroño-Agoncillo, Vitoria, Melilla, San Sebastián, Pamplona, Burgos, Sabadell, Madrid-Cuatro Vientos and Córdoba. Process Of Certifying Aena Network Airports With regards to the Airport Certification Plan, during 2011 the Ibiza Airport obtained said certificate in addition to the airports that obtained it in 2010 (Madrid-Barajas Airport and Algeciras Heliport). 113

10 During 2011, the processes involving the Jerez Airport and Barcelona- El Prat Airport continued, while a request was submitted to AESA to initiate the certification process for the airports of La Gomera, FGL Granada-Jaén, Málaga-Costa del Sol, Palma de Mallorca, Sabadell and Huesca-Pirineos. Audits by the European Commission and the Spanish State Agency for Air Safety (AESA) The European Commission audited the Alicante Airport during October, with a favorable result. Also, the European Commission and AESA visited the Madrid-Barajas and Valencia airports to carry out trials for analysis and new regulatory proposals with regards to airport security. Also, AESA carried out inspections of the airport security facilities before the opening of the new Terminals in Alicante, La Palma and Santiago. In addition, inspections were carried out to verify compliance with the National Security Program in 24 airports: Alicante, Almería, Bilbao, Burgos, El Hierro, Fuerteventura, Girona-Costa Brava, Gran Canaria, Jerez, La Gomera, La Palma, León, Madrid-Barajas, Malaga-Costa del Sol, Pamplona, Reus, Salamanca, Santander, Santiago, Tenerife North, Tenerife South, Madrid-Torrejón and Valladolid. Also, unscheduled actions were carried out in different airports in order to inspect new facilities with site visits, operating needs, development and implementation of improvement measures, carrying out trials, implementation of corrective measures and optimizing the resources dedicated to providing security services in the airports. The Spanish Aviation Safety Agency (AESA) carried out a total of 31 airport safety related actions, 9 of which were audits and 22 were airport safety inspections, in different airports of the network: Albacete, Alicante, Almeria, Barcelona-El Prat, Bilbao, Burgos, Madrid-Cuatro Vientos, El Hierro, Fuerteventura, Girona-Costa Brava, Gran Canaria, FGL Granada-Jaén, Ibiza, Lanzarote, Madrid-Barajas on two occasions, Malaga-Costa del Sol, Melilla, Menorca, Murcia-San Javier, Palma de Mallorca, San Sebastian, Santander, Santiago, Seville, Tenerife North, Tenerife South, Valencia, Valladolid, Vigo and Vitoria. 114

11 4.2. Security of persons and property (Security) With regard to the security of persons and property (Security), the actions taken were as follows: Following the progressive deployment of the Airport Security Management System (GSA), the implementations were carried out in the Airports of Santander, Jerez, Alicante, La Palma, A Coruña, Santiago and Reus, allowing them to have an access control security system and Closed Circuit TV (CCTV), property of Aena Aeropuertos and standardized for the entire network. Investments in security equipment With regards to security equipment, in 2011 Aena continued investing with great effort to supply new equipment and security systems to all of the network s airports in accordance with current regulations, both for new infrastructures as well as for the scheduled replacements of security equipment. In total 109 new walkthrough metal detectors, 11 metal detectors for shoes, 44 conventional x-ray devices, 7 Explosives Detections Systems (EDS) and 12 Explosives Trace detection devices were installed. The principal actions that stand out are the implementations of the equipment in the new terminals in Alicante, La Palma and Santiago, as well as the expansion of the terminal and new luggage building at the Fuerteventura Airport. With regard to the use of new technology, in 2011 Aena started to use the explosives trace detection (ETD) equipment. This equipment makes it easier for persons that use wheelchairs to go through security controls and also allows security to be reinforced in certain flights and it facilitates the inspection of unclaimed luggage. Private Security Services As required by law, follow-up and analysis work was done on the evolution of the private security records in addition to a follow-up of the records management control, both from an economic as well as from a quality standpoint, adjusting the standard values of the distinct indicators established in the technical bidding specifications for each airport s security services, in order to attain and perform the service in a process of continuous improvement, as well as to improve the preparation of future bids. The following actions stand out compared to previous years: Private security services were contracted for the Ceuta Heliport and the Burgos Airport. Two new security services were implemented in Madrid-Barajas: the Fast Track service that allows certain passengers to clear security faster, and the Vuelos USA service, in which extreme security measures are taken for flights to the United States of America. The training process of each one of the private security companies contracted by Aena Aeropuertos was analyzed, reviewing the training content and the records generated during the training process for each one of the assigned security staff in the airports. 115

12 Airport security training In order to meet the training requirements in terms of airport security established in the Spanish National Training Plan, it was necessary during 2011 to provide training to the Aena Aeropuertos staff through the completion of three classroom courses on airport security. The training provided during these courses was offered to the Aena Aeropuertos staff with airport security responsibilities upon request of the persons responsible for the safety of each airport, such as airport security managers, directors or service executives. The training corresponding to the initial advanced security course in airport security was carried out in April, while in October training was given to the two groups corresponding to the airport security update. In addition, online training was provided to all of the employees of Aena Aeropuertos who did not require specific training in airport security, and work was done to update those courses. During 2011, the first notification of the online Airport Security Update course was carried out in order to comply with the regulatory requirement to receive periodic update training in airport security OCCUPATIONAL RISK PREVENTION Among the most noteworthy actions taken in the area of occupational risk prevention was the attainment of an overall incident rate at Aena (the number of accidents per thousand workers) of 6.63, which entails a significant (26.4%) decrease from Likewise, the objectives set out in the 2011 Operation Plan regarding the number of risk assessments and medical check-ups were satisfied as well. 53,780 classroom hours of occupational risk prevention training was given at Aena for members of both unions, which entails a 61.3% increase from Quality and the Environment 5.1. QUALITY In the area of quality, the following results were obtained in 2011: Aena s corporate units satisfactorily passed the first audit for renewing the Quality Management System pursuant to these standards. Currently, 42 airports and one heliport boast this certification updated to the 2008 standards, and Air Navigation (Central Services and Regional Directorates) obtained the certification of the Integrated System for Quality, Environmental and Safety Management (physical and operational). 116

13 On the subject of quality, environment and management excellence training, courses were provided to the staff of the Aena, Aena Aeropuertos S.A. and Air Navigation corporate units. For this, Aena mainly counted on the support and collaboration of AENOR, the Club for Excellence in Management, the Spanish Quality Association (AEC) and the Forum for Ethical Business Management (FORÉTICA). With respect to using the management framework of the European Foundation for Quality Management (EFQM), during 2011, Aena s self-assessment system was completely changed, as a result creating a simplified and complete self-assessment model, designing new forms and data results registries, updating their application in Aena to the EFQM 2010 model and preparing a self questionnaire, that was approved by the Club for Excellence in Management and distributed to the entire organization. Four complete selfassessments of the Airports of Madrid-Barajas, Girona-Costa Brava, Murcia San Javier and Jerez and one partial self-assessment of the area staff of the European Model at the Asturias Airport, were carried out. The Lanzarote Airport obtained the 300+ Seal of European Excellence from the Club for Excellence in Management Corporate Social Responsibility (CR) After the Board of Directors of Aena approved the corporate social responsibility (CR) policy and strategy, a specific office was created this November aimed at deploying Aena s policy and strategy in this matter (CR). During 2011, Aena continued with the CR activities based on the results obtained in R&D In the area of R&D management, the Aena Group places additional focus on research, development and innovation, and directs these activities toward the sustainable development of the organization by continuously searching for greater efficiency in processes, products and services, enforcing the corporate social responsibility and the organization s commitment to its stakeholders and society, the end user to whom it offers its services. These activities are monitored annually through periodic reports that analyze their level of execution and development, both for upper management as well as for the Ministries of Public Works, Science and Innovation, and currently for the Ministry of Economy and Competitiveness. Aena, through the Ministry of Public Works, collaborated during the last quarter of 2011 with the Ministry of Science and Innovation, in order to internally coordinate the activities necessary to respond to the Government s expectations, included in the Innovative Public Procurement development plan. During 2011, activities aimed to improve the instruments for monitoring and assessing the results of the R&D activities continued by analyzing the results in accordance with the series of indicators established to assess the level of compliance with the R&D activity s objectives, carry- 117

14 ing out, as in previous years, a new depuration thereof and analyzing trends that allow review and, as the case may be, update of the objectives of the Technological and Innovation Management Strategy. Other actions taken in innovation management were: Coordination of the participation of Aena and Aena Aeropuertos in the Third Ibero-American Air Transport Conference of the Ibero- American Network of Research of the Air Transport (RIDITA III). Aena s participation in the European Business Awards to which it presented the Benchmark ATM Center for Research, Development and Innovation (CRIDA). Aena s focus on new technologies and innovation materialized in numerous projects, among which the following are most noteworthy, by area: Air Navigation: the SESAR program for the development and implementation of the Single European Sky concept, the EGNOS and GALILEO projects for the improvement of satellite navigation and the SACTA program for the automation of air traffic systems. Other areas: the Satellite Ortho-imaging Airport Information System (SAOS), the projects geared toward streamlining energy consumption and using renewable energies in the framework of energy efficiency, the projects designed to improve the security of persons and facilities through innovative information technologies or plans that facilitate information and special services to persons with reduced mobility (PRM). Benchmark ATM R&D center (CRIDA), created for the purpose of analyzing and evaluating concepts, procedures and systems, so that they may be introduced as instruments to provide air traffic services ENVIRONMENT During the year 2011 the following actions were undertaken in relation to environmental protection, a strategic objective of Aena that is integrated at all operational levels: Environmental certification With respect to environmental certification in accordance with the UNE-EN ISO 14001:2004 standards, all Aena network airports are certified, as are all the buildings of Aena Central Services and the Directorate of Air Navigation within their integrated management system Sound insulation plans During 2011, Aena undertook various actions aimed at soundproofing areas near airports. 1,022 homes were soundproofed. 118

15 Assessment of the environmental impact of projects and strategic environmental assessment of planning tools During 2011, the environmental impact statement (EIS) was obtained for the Girona-Costa Brava Airport expansion project, as well as the environmental resolutions for the infrastructure projects in the Alicante, Gran Canaria, Lanzarote, El Hierro, Seville and Tenerife North airports. Likewise, more than 150 airport infrastructure and air navigation aid projects were reviewed, analyzing the characteristics of the action and applicable legal framework, advising whether it is necessary to submit the referred projects to any type of procedure regarding the environmental impact evaluation and, as the case may be, indicate the most appropriate procedure. With regard to the strategic environmental assessment, the environmental reports were drafted for the master plans of the airports of Córdoba and Son Bonet; the environmental assessment of the master plans of the airports of Alicante, Fuerteventura, El Hierro, La Palma, San Sebastian and Tenerife North continued and the environmental assessments of the proposed revisions of the master plans for A Coruña, Bilbao and Gran Canaria were initiated Sound and air assessments Pursuant to Law 5/2010, a public notice was issued for the sound easements delimiting proposal and associated Action Plan for the airports of Alicante, Gran Canaria, Palma de Mallorca, Tenerife North and Seville. Likewise, the documentation corresponding to the acoustic aeronautical easements for the airports of Bilbao, Ibiza, Malaga-Costa del Sol and Valencia was prepared, the public notice for which will be issued shortly. Over the course of 2011, the development and implementation of a Corporate System to Monitor Noise in Flight Paths (SCMRS) for the airports of Alicante and Malaga-Costa del Sol continued and the System to Monitor Noise in the Airport of Palma de Mallorca (SIRPA) was replaced and improved, with a total of 24 sound meters installed around those airports. In addition, as per Royal Decree 1257/2003, in June 2011 the resolution of the State Agency for Air Safety was published, which introduced operating restrictions in the Airport of Barcelona-El Prat, following the procedure of Balanced approach adopted by the ICAO that regulates a series of procedures allowing for noise reduction around the airport in question. With regard to the air assessments, 2011 was a milestone for emissions assessments associated with airport activity, which has a global effect on the atmosphere; carbon footprints (CO2 emissions) were calculated for the Madrid-Barajas, Barcelona-El Prat and Lanzarote airports in order to obtain the Airport Carbon Accreditation (ACA). Said accreditation is the standard used by European Union airports to certify their carbon emission management efforts, allowing them to obtain public recognition in this field. The carbon footprints of said airports were verified by the Spanish Association of Standardization and Certification (AENOR), pursuant to the UNE ISO standard in order to obtain the participation certificates corresponding to Level 119

16 1 (mapping), in the case of Lanzarote and Barcelona-El Prat, and to Level 2 (reduction) in the case of Madrid-Barajas, pursuant to the requirements of the ACA program. With regard to local air quality assessments, an air contamination characterization study was done in 2011 at the Ibiza airport, and different air quality simulations were carried out at the Palma de Mallorca airport in order to compare the data obtained with the air quality readings taken by the airport itself Characterization and management of soil During 2011, soil quality preservation work initiated in previous years at the Aena Aeropuertos network of airports was continued. With the completion of the characterization studies, each airport is currently equipped with a network of piezometers allowing periodic control and monitoring to prevent future contamination. Likewise, in 2011, continuing with the work of previous years, further steps were taken to decontaminate soil at Palma de Mallorca Airport, with up to 95% of the subsurface hydrocarbon supernatant from the old CLH airport facilities being eliminated, the location of which is the current parking lot for the airport. In the same manner, soil and water characterization studies were conducted for the plots where new fuel facilities were to be built, in order to establish an environmental baseline and determine the soil makeup quality for new installations. In this sense, the responsible parties at each airport are carrying out follow-up and control actions on the concession lots, especially in fuel facilities, in order to avoid cross-contamination that could affect the soil of Aena Aeropuertos Renewable energy In 2011, the following actions were carried out: Review of the technical tender specifications for the concession of a solar energy plant in the Lanzarote Airport, where a facility with up to 2 MW of nominal power will be deployed. An economic viability study was also carried out as to the convenience of proposing the concession contract. The project that was the objective of Contract DMA 352/2011 Solar energy plant for the ACC Canary Islands began. This project will describe the technology and most appropriate solar energy solutions to be deployed on top of the car parks at ACC Canary Islands. Feasibility study for the solar facility connection at the Madrid - Cuatro Vientos Airport. Study on PPT execution for a generator control system from renewable sources in the network of Aena Aeropuertos. This study will center on the management of energy data from each of the renewable energy sources that we currently have operating in the airports. 120

17 Energy efficiency During 2011 energy studies of the airport terminal buildings of Bilbao, Córdoba, Fuerteventura, Menorca, Pamplona, Reus, Santander and Seville were carried out. Studies were also conducted on the technical blocks of the Fuerteventura, Córdoba and Zaragoza airports. In the same manner, an energy study was carried out on the following buildings: multiservice, power station and Firefighting Service (FFS) of the Reus Airport. Plans and actions to improve the use of energy were carried out in the airports that had energy studies done on them the previous year. The following actions stand out: replacement of inefficient refrigeration equipment as well as avoiding prohibited refrigerants; replacement of boilers for those of the more efficient condensation type, powered by natural gas; improved lighting systems, especially the replacement of lamps for others that are more efficient and the installation and regulation of motion detectors in various areas; updating of the facilities management system; regulation of the set point temperatures of climate control facilities. 6. Infrastructures 6.1. INFRASTRUCTURE PLANNING During 2011 approval was obtained for the Córdoba and Son Bonet master plans and the review and updating process continued in the airports of the Aena network, with the development of proposals for new master plans for the airports of La Coruña, Almeria, Asturias, Gran Canaria, Huesca-Pirineos, La Gomera, Logroño, Melilla, Zaragoza and the development of a planning study proposal for the Valladolid Airport. Updating of the medium and long term traffic forecast updates continued to be carried out at all of the airports of the Aena network. They are intended to determine the traffic of passengers and airplanes, and their annual variations, as well as their nature, domestic or international, the new companies that operate them and other necessary parameters to characterize air traffic. This traffic forecast information is fundamental for carrying out follow-ups of the updates contained in the master plans, based on the comparison and analysis of the parameters of supply/demand, such as for prioritizing investments and budget estimates. With regard to the special plans, in 2011, the definitive approval was acquired for the special plans of the Almeria, la Palma and Seville airports; the provisional approval of the Malaga-costa del Sol and Pamplona airports; and the urban application process of the special plans for the airports of Ibiza, Federico García Lorca Granada-Jaén, Menorca, Santander, Santiago, Valencia, Vigo and special plan for airport protection of Barcelona-El Prat. Likewise, the formulation of special plans continued, once the new master plans are approved, in this case with the development of the proposed special plans for the Córdoba and Son Bonet Airports. Furthermore, there was continued collaboration with the many public administrations for the final approval of the remaining special airport plans currently being processed. 121

18 Likewise, and to obtain the territorial integration of the airport in its environment, they have continued developing the numerous urban reports requested by the central government as well as by the territorial and local governments, all the while collaborating with the General Directorate of Civil Aviation in their reports on urban and territorial planning. They have also developed and approved for the Madrid City Council, the development projects: 4th Modification to the Detail Study of the Cargo Center and its revised text, Storage-Warehouse for Consumable Products Aboard APM IB and for the technological Platform of Experimentation with Microalgae; all of them related to the Madrid-Barajas airport. During 2011 aviation easement proposals were developed for the airports of La Coruña, Córdoba, Santiago, Barcelona, Almería, Jerez, Logroño, Menorca and for the Randa Transmitter and Receiver Center, the Soller Communications Center, NDB Andratx, NDB Porto Colom, VOR/DME Capdepera, VOR/DME Pollenca, VOR/DME LLucmajor, VOR/ DME_CMA Calamocha (Teruel), Radar-LEAS_C.Emisores_c.Recep._As Pontes, VOR/DME-BGR_BEGUR (Girona), VOR/DME_VTB (La Guardia_ Toledo), Radioenlaces Gran Canaria, VOR/DME and NDB_CJN_Castejón (Cuenca), VOR/DME_YES_Yeste (Albacete), VOR/DME_BLN_ and NDB_BAI_Linares (Jaén), VOR/DME_ DGO_Hervías (La Rioja), NDB_ TON_Torralba de Aragón (Huesca) and NDB_SEO_Ribera D Urgellet (Lérida). Also, upon request of the DGAC, multiple feasibility reports were drawn up for the urban developments in areas affected by aviation easements. A new module was developed and implemented within the Geographical Information System for Airport Resources (SIGRA) in the Barcelona- El Prat, Madrid-Barajas and Málaga-Costa del Sol airports, as was an environmental module in the Barcelona-El Prat and Palma airports and a commercial module in the Barcelona-El Prat Airport. Cartography to be able to calculate the airport and radio-electrical easements was produced for the airports of Algeciras, Ibiza, Logroño, Menorca, Seville, Palma, Son San Joan, Son Bonet and Tenerife South. The global (v4) satellite ortho-imaging airport information system (SAOS) was put into production, which includes the Air Navigation facilities, their easements and the natural spaces and cartographic products for all of Spain. As part of the implementation of the Airport Topographical Control Network (RCTA), actions were carried out at the airports of La Coruña, Alicante, Almería, Badajoz, Bilbao, Córdoba, Gran Canaria, Ibiza, Jerez, León, Logroño, Madrid-Barajas, Melilla, Menorca, Murcia-San Javier, Palma de Mallorca, Pamplona, Sabadell, Salamanca, San Sebastian, Santander, Seville, Son Bonet, Tenerife South, Vigo and Vitoria INFRASTRUCTURES Aena s airport investments in 2011 amounted to 1,223.8 million euros, according to payment figures, which represents the execution of 92.1% of the total budget approved for 2011, which was 1,328.8 million euros. The firm commitment to the creation and development of airport and air navigation infrastructure ensures that Aena s airports can continue 122

19 growing in order to meet both the existing demand and the future growth that is bound to come. To this end, Aena has continued drafting projects and carrying out planned construction projects and installations, contributing to the improved quality and development of its airport and air navigation infrastructures, maintaining the highest safety standards to prevent occupational risks and hazards to persons and property, ensuring compliance with the requirements contained in the environmental impact statements, contributing to increased earnings and ensuring its economic viability while complying with all the applicable standards and guidelines pursuant to the current legislation. Also, the special airport plans: the Barcelona Plan (Barcelona-El Prat airport), the Plan Levante (airports of Alicante and Valencia) and the Malaga Plan (Malaga-Costa del Sol airport) are responsible for developing and executing the infrastructure necessary for the expansion and adaptation of its airports; therefore, during 2011, Aena continued developing and advancing in the fulfillment of established goals, contributing to the modernization and adaptation of the facilities and improving the image that customers and society in general have of these airports Principal investments carried out The expansion and modernization actions include all airports of the Aena network, without exception. The principal investments carried out in 2011 were the following: TITLE AMOUNT INVESTED ( million) Airfield expansion. The Plan Malaga civil works New terminal area in Alicante Airport New terminal area in Santiago Airport Vehicle parking building, urban development and the Technical Block for Vigo Airport Airfield expansion. Beacon system and electrical installations. The Malaga Plan Adaptation and operational improvements at the terminal building of the Bilbao Airport Aircraft parking at Santiago south area Runway expansion. Córdoba Vehicle parking expansion in Seville Principal investments in progress Major investments carried out in 2011 were the following: TITLE AMOUNT INVESTED ( million) Terminal building expansion at Gran Canaria Airport Terminal building adaptation to the functional design at Ibiza Airport Runway expansion at A Coruña Airport Terminal building expansion at Vigo Airport

20 TITLE AMOUNT INVESTED ( million) Platform A remodeling (Phase II) at Palma de Mallorca Airport Construction of parking building P-3 at Gran Canaria Airport Airfield adaptation at Vigo Airport 9.98 Apron slabs improvement at Tenerife North 8.37 Airfield adaptation at Bilbao Airport 7.83 North/south platform expansion at Gran Canaria Airport Services 7.1. AIRPORT SERVICES Assistance for persons with reduced mobility (PRM) Since July 2008 Aena Aeropuertos has offered an assistance service for persons with reduced mobility (PRM) at all its Spanish airports, in compliance with Regulation (EC) 1107/2006 of the European Parliament, which safeguards everyone s right to enjoy air transport at all European airports, regardless of their disability. From a demand standpoint, during 2011 the service was provided 1,091,099 times throughout Aena s network of airports, generally receiving very positive ratings from PRMs. Aena s work was recognized with various Spanish and international awards for accessibility and universal assistance: In July 2011, the Ministry of Territorial Policy and Public Administration granted Aena the Citizenship Award 2010 for Best Practices in Public Services for its services to people with reduced mobility. In January 2011, Aena received the Telefónica Ability Awards for Best Public Institution. This award is given to companies that put disabled people at the center of the value chain, the same as for any other client segment, and promote innovation to achieve new sustainable business models capable of meeting the demands of this group Modification of operating hours During 2011 the operating hours of the Lanzarote, Murcia-San Javier, Pamplona, Santander and Vigo airports were modified. From April 2011, the operating hours of the Lanzarote Airport were changed from 07:00 to 24:00 to (plus one hour PPR) to 07:00 to 02:00 local time, every day of the year. 124

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