HCM and ERP Success/Failure December 5, 2014 Andersen Corporation HQ
|
|
- Lindsay Ford
- 8 years ago
- Views:
Transcription
1 HCM and ERP Success/Failure December 5, 2014 Andersen Corporation HQ Eric Kimberling Founder and Managing Partner Panorama Consulting Solutions Phone:
2 About Eric Kimberling Founder and Managing Partner of Panorama Consulting Solutions Leading independent ERP systems expert, giving 100% unbiased advice to clients for over 20 years. Published over 1,000 ERP articles and blogs Quoted by leading media and blog outlets as the leader in ERP, including Wall Street Journal, Fortune, CIO, and Financial Times MBA with an emphasis in operational strategy and a Bachelor of Science in business administration from Daniels College of Business at the University of Denver Certified Six Sigma Black Belt and a certified practitioner of multiple ERP solutions Expert witness for the industry s highest profile lawsuits 2
3 About Panorama Consulting Solutions The world s leading independent ERP consulting firm Key Service Offerings IT Strategy ERP Evaluation and Selection Implementation Organizational Change Benefits Realization Business Process Management Expert Witness Our Team Global base of consultants 20+ years of industry, consulting, and/or vendor experience Six Sigmas, MBAs, PMPs, APICS 360 ERP Certified Offices Boston Chicago Denver Dubai Lima San Francisco 3
4 Today s Agenda Review of Panorama s 2014 ERP Report Confessions of an ERP Expert Witness What You Can Do Differently To Make Your HCM Implementation More Successful 4
5 Panorama 2014 ERP Report - Key findings for HCM 5
6 Overview of PCS s 2014 ERP Report Based on detailed quantitative study of approximately 192 respondents Polling was conducted over the period from January 2013 to February 2014 Includes companies of all sizes, industries and software packages 6
7 2014 ERP Report Findings Source: Panorama Consulting s 2014 ERP Report Copyright 2014 Panorama Consulting Solutions 7
8 Data Summary by Year 8
9 Reasons for Implementing HCM and ERP 9
10 Total Annual Revenue of Respondent Organizations 10
11 Implementation Outcome 11
12 Overall Satisfaction Levels Source: Panorama Consulting s 2014 ERP Report Copyright 2014 Panorama Consulting Solutions 12
13 Top Selected HCM and ERP Vendors Source: Panorama Consulting s 2014 ERP Report Copyright 2014 Panorama Consulting Solutions 13
14 Type of HCM and ERP Software 14
15 Cost Savings From Cloud Usage 15
16 Level of HCM and ERP Customization 16
17 Areas in Which Consulting Firms Provided Guidance 17
18 Why Organizations Used HCM and ERP Consultants 18
19 Implementation Costs 19
20 HCM and ERP Project Duration 20
21 Percent of Benefits Realized 21
22 Types of Benefits Realized 22
23 Timeline to Recoup Costs 23
24 Operational Disruption 24
25 Key Findings 1. 56% of companies implementing HCM and ERP systems were multi-national, while 77% were multi-site 2. A majority of HCM and ERP software purchases were for less than 100 users 3. 83% used consultants for some or all stages of their HCM and ERP implementations 4. 51% of organizations experienced some sort of material operational disruption at the time of go-live 5. Organizational change management issues was hands-down the number one implementation issue experienced by implementing organizations 25
26 Confessions of an ERP Expert Witness 26
27 Confessions of an ERP Expert Witness Overview of a Recent Failure Independent Analysis of the Failure: What Went Wrong? What Didn t Go Wrong? 27
28 Massachusetts Dept. of Revenue Fired their ERP Consulting Firm In 2013 after a $54M investment, the State fired Deloitte Consulting of New York A disastrous test run of the system intended to revolutionize the filing of tax returns prompted the action The State believes it can still bring the system in on budget ($114M) by using some of what Deloitte started The goal is to go on-line before the end of 2014
29 Marin County ERP Implementation Failure in 2010 County scrapped ERP (SAP) implementation after investing $30M in the project County is suing their SAP system integrator (Deloitte) Alleging fraud and misrepresentation during sales process in 2004 Alleges that Deloitte s consultants were inexperienced and that the software had a high error rate Deloitte counter-suing for unpaid consulting fees Settled for $3.5 million and paid $5 million in legal fees in January 2013
30 Lumber Liquidators ERP Implementation Failure in 2010 Lost estimated $12M to $14M in net sales due to troubled go-live Company revenues dropped 45% Company cites lack of user acceptance and adoption as keys to the company s failure
31 Other Recent Failures Our research of publicly announced lawsuits show no meaningful correlation between software vendor and failure See the complete list: 31
32 Case Study Overview About the Company Multi-billion dollar US-based company sued Tier I ERP vendor in 2009 for failed implementation The company alleged fraud and misrepresentation by the software vendor Implementation failed to roll out software across 20+ locations, barely used by pilot location Both parties ultimately settled out of court Panorama hired as expert witness in the case
33 Independent Analysis What Went Wrong? Weak software evaluation and selection process Unrealistic implementation expectations Unclear business requirements Lack of executive sponsorship Poor project management Too much customization Poor organizational change management Poor risk management and mitigation
34 Weak Software Evaluation and Selection Process Requirements were not well-defined Company did not appear to leverage lessons from previous ERP failure several years earlier Roles and responsibilities between client and vendor were not well defined or understood Did not clearly understand scope of what was demoed vs. what was purchased contractually
35 Unrealistic Implementation Expectations Company expected a multi-site, global implementation in 18 months Expectation was that the company would use 100% out-of-the-box industry functionality with no software customization Expected to achieve these goals with little outside support
36 Unclear Business Processes and Requirements Business processes & requirements were not well-defined prior to selection or system design Company eventually defined requirements on a site-by-site basis, beginning with pilot location Adopted a requirements by committee approach, leading to heavy customization & inconsistencies across multiple sites Defined processes and system design were operational mismatch outside the pilot facility Definition continued through implementation
37 Lack of Executive Sponsorship Executive team took hands-off approach to implementation, pushing responsibility deep in organization As a result, unclear direction for project team Slow or non-existent decision-making support Internal executive misalignment, a problem that goes beyond the ERP project
38 Poor Project Management Multiple project managers, with frequent turnover throughout implementation Lack of direction, accountability, and incentive to make the project succeed Lack of previous implementation expertise Relied primarily on internal resources with little outside project management support
39 Too Much Customization Despite efforts to the contrary, system was heavily customized to meet requirements Over 100 customizations identified during design Very weak change control procedures, including validation of customization requests Did not adequately leverage functionality of the system Quickly became a custom system rather than ERP implementation project
40 Poor Organizational Change Management and Training Identified internal OCM team, but very little user involvement throughout project OCM activities were complicated by constantly changing business processes and system design Core team did not sufficiently understand system capabilities, leading to customization
41 Poor Risk Management and Mitigation Did not establish risk management and mitigation plan throughout project System was not well-tested, neither technically nor functionally Users were not adequately trained prior to go-live Data was not tested prior to go-live Company proceeded with go-live, despite internal audit report warning of severe risks
42 Independent Analysis What Didn t Go Wrong? The software worked, but it didn t work for the client s business The software could not define for the client how to run the business At the end of the day, software does not determine success or failure of the implementation
43 Lessons Learned (HCM or ERP) What Can You Do Differently? Establish a rigorous software evaluation process Begin with realistic expectations Clearly define your business blueprint Ensure solid executive sponsorship Augment team with strong project management Tightly manage customization Manage organizational change extremely well Establish a strong risk management process
44 What You Can Do Differently to Make Your HCM Implementation More Successful 44
45 The Role of Business Process Management Business Process Management is Critical and Should be Reviewed for the Following the Areas: Workforce Planning Implementation of Recruitment Solutions Recruitment and Hiring Job Analysis and Classification Position Management and Organizational Review Policy and Procedure Development Analytics and Metrics Strategic Plan Development 45
46 Recommended HCM Work Flow 46
47 Recommended HCM Work Flow 47
48 HCM Considerations Data Importance Employee Self Service HRIS Architecture Security Best of Breed Opportunity Recruitment Time Collection Payroll Benefits 48
49 HCM Implementation Considerations Planning Project Manager Steering Committee Project Charter Implementation Team Project Scope Management Sponsorship Process Mapping Change Management 49
50 Implementation Best Practices 1. Focus on detailed business processes and requirements first and foremost 2. Focus on achieving an ROI from your HCM and ERP investment 3. Commit strong project management and full-time resources to the project 4. Gain commitment from company executives 5. Take time to plan up front 6. Plan and begin data migration early 7. Ensure adequate training and change management 8. Understand the target benefits of HCM and ERP 50
51 Questions? Eric Kimberling Managing Partner Panorama Consulting Solutions ERP (1377) 51
ERP IMPLEMENTATION BOOT CAMP
ERP IMPLEMENTATION BOOT CAMP The Manufacturing ERP Experience Sponsored by MetalForming Magazine April 8-9, 2014 Eric Kimberling Managing Partner and Founder Panorama Consulting Solutions www.panorama-consulting.com
More informationLESSONS LEARNED FROM A GOVERNMENT ERP FAILURE
LESSONS LEARNED FROM A GOVERNMENT ERP FAILURE Copyright 2012 Panorama Consulting Solutions All Rights Reserved. 3773 Cherry Creek North Drive Suite 720 Denver, CO 80209 720-515-1377 Panorama-Consulting.com
More information2014 ERP REPORT. A Panorama Consulting Solutions Research Report
2014 ERP REPORT A Panorama Consulting Solutions Research Report Copyright 2014 Panorama Consulting Solutions. All rights reserved. No unauthorized reproduction without the author s written consent. All
More information2015 ERP REPORT. A Panorama Consulting Solutions Research Report
2015 ERP REPORT A Panorama Consulting Solutions Research Report Copyright 2015 Panorama Consulting Solutions. All rights reserved. No unauthorized reproduction without the author s written consent. All
More informationTEN TIPS FOR A SUCCESSFUL INFOR IMPLEMENTATION
TEN TIPS FOR A SUCCESSFUL INFOR IMPLEMENTATION Copyright 2015 Panorama Consulting Solutions. All Rights Reserved. 720.515.1377 Panorama- Consulting.com Successfully implementing an Infor ERP system involves
More informationCompany Overview. Financial Snapshot. Leading Global ERP Provider Global Midmarket Divisions / Subsidiaries of Global 1000
Today s Agenda!! $ " # # % & Epicor at a Glance Company Overview Global presence in over 50 countries Leading Global ERP Provider Global Midmarket Divisions / Subsidiaries of Global 1000 Founded in 1972.
More informationUnderstanding the Differences Between Leading ERP Software Solutions
Understanding the Differences Between Leading ERP Software Solutions April 1, 2010 Eric Kimberling, President Panorama Consulting Group www.panorama-consulting.com 303-974-7171 Agenda Brief Introduction
More informationSaas vs. Traditional ERP: Which is Right for You?
Saas vs. Traditional ERP: Which is Right for You? Eric Kimberling President and Chairman Panorama Consulting Solutions www.panorama-consulting.com Phone: 720-515-1ERP Twitter: @erickimberling 1 Agenda
More informationERP Assessment and Selection: Get it Right the First Time
ERP Assessment and Selection: Get it Right the First Time Panorama Consulting Group LLC / +1-303-256-6253 / info@panorama-consulting.com Overview ERP vendor selection can be a daunting task, and one that
More informationFive Key OCM Challenges with ERP Implementations
Five Key OCM Challenges with ERP Implementations Hosted by: Eric Kimberling President, Panorama Consulting Group Cliff Simms Director, Organizational Change Management Copyright 2010 Panorama Consulting
More informationHow To Manage Change Management In An Orgp
ORGANIZATIONAL CHANGE MANAGEMENT REPORT Copyright 2013 Panorama Consulting Solutions. All Rights Reserved. 720.515.1377 Panorama-Consulting.com Introduction Panorama Consulting Solutions has been conducting
More informationERP IMPLEMENTATION BOOT CAMP
ERP IMPLEMENTATION BOOT CAMP The Manufacturing ERP Experience Sponsored by MetalForming Magazine October 8-9, 2013 Christopher Devault Manager, Vendor Relations Panorama Consulting Solutions www.panorama-consulting.com
More information2013 ERP REPORT. A Panorama Consulting Solutions Research Report
2013 ERP REPORT A Panorama Consulting Solutions Research Report Copyright 2013 Panorama Consulting Solutions. All rights reserved. No unauthorized reproduction without the author s written consent. All
More informationHitachi Consulting Growing to $1 Billion Organization Leveraging the Power of the Oracle Cloud. March 27, 2015. Better
Hitachi Consulting Growing to $1 Billion Organization Leveraging the Power of the Oracle Cloud March 27, 2015 Better Chris Buri Chris Buri is the Vice President and CIO of Hitachi Consulting and joined
More informationTips To Select and Implement CRM To Improve Your Bottom Line
Tips To Select and Implement CRM To Improve Your Bottom Line January 7, 2010 Eric Kimberling, President Panorama Consulting Group www.panorama-consulting.com 303-256-6253 About Panorama Consulting Niche
More informationBest Practices for ERP Implementation. An Epicor White Paper
Best Practices for ERP Implementation An Epicor White Paper Table of Contents Introduction 1 Best Practices for ERP Implementation 2 Understand business processes and key requirements. 2 Build a business
More informationWhite Paper. Table of Contents
Table of Contents Introduction 1 Best Practices for ERP Implementation 2 Understand business processes and key requirements. 2 Build a business case for ERP with a positive ROI 3 Ensure proper project
More informationNEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to:
NEW YORK STATE-WIDE PAYROLL CONFERENCE Presented to: Felicia Cheek, Practice Leader Global Time to Pay Advisory 15 September 2014 Statement of Confidentiality and Usage Restrictions This document contains
More informationMaking Your Organization Open Source-Ready
Making Your Organization Open Source-Ready Bernard Golden CEO, Navica Copyright 2006 Navica. All rights reserved. www.navicasoft.com Agenda Introduction Overview of open source best practices Key differences
More information7 must-answer questions
7 must-answer questions The SAP Center of Excellence A practical guide for leaders setting a strategy for an SAP COE 1 Good question(s) For organizations with large SAP investments already in place, or
More informationANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT
RESEARCH NOTE September 2014 ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT THE BOTTOM LINE Organizations are continuing to make investments in analytics to meet the growing demands of the user community
More information2009 ERP REPORT: HOSPITALITY AND ENTERTAINMENT
2009 ERP REPORT: HOSPITALITY AND ENTERTAINMENT CONTACT: Panorama Consulting Group 303.256.6253 info@panorama-consulting.com 4 6 0 0 S. S y r a c u s e, S u i t e 9 0 0 D e n v e r, C O 8 0 2 3 7 Te l e
More informationSpeaker. Joni Pulido-Ferrier Value Advisor Expert HR Line of Business Value Engineering Australia, Pacific Japan, SAP
Speaker Joni Pulido-Ferrier Value Advisor Expert HR Line of Business Value Engineering Australia, Pacific Japan, SAP 2 SuccessFactors Proprietary and Confidential 2014 SuccessFactors, An SAP Company. All
More informationw w w. p a n o r a m a - c o n s u l t i n g. c o m
2010 ERP REPORT Copyright 2010 Panorama Consulting Group LLC. All rights reserved. No unauthorized reproduction without the author s written consent. All references to this publication must cite Panorama
More informationA PeopleFluent Product Brochure. PeopleFluent ColossusTM
A PeopleFluent Product Brochure PeopleFluent Colossus Talent Analytics and HR Data Integration We are entering the world of Datafication in HR. Data-driven thinking and integrated data infrastructure are
More informationInternational ERP Deployments: The Catalyst for Government- Citizen Engagement. Vanessa Giacoman-Hernandez & Brian Potts
International ERP Deployments: The Catalyst for Government- Citizen Engagement Vanessa Giacoman-Hernandez & Brian Potts Agenda About ERP ERP Function and Benefits ERP Success ERP Failures 2 Intro What
More informationAccenture Human Capital Management Solutions. Transforming people and process to achieve high performance
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
More informationBuilding Your Strategic Business Case for HR Technology. Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor
Building Your Strategic Business Case for HR Technology Speaker: Kristie Evans Managing Principal HR Project Manager PM Instructor Agenda Today s Goals HR Value Outcomes Break 10 am Methodologies Business
More informationImplementing an HRMS Where Do You Begin. Dino Nosella, PMP
Implementing an HRMS Where Do You Begin Dino Nosella, PMP Thursday Agenda Introduction Definition of HRMS/HRIS The life cycle of Implementing an HRMS/HRIS Questions 1 Definition of HRMS/HRIS? A Human Resources
More informationOperational Success: Targeting Performance
Operational Success: Targeting Performance INTRODUCTION Operational success has become widely accepted as a critical factor for real estate service providers (hereinafter referred to as providers ). It
More informationWHERE S THE ROI? Leveraging Benefits Realization Activities to Optimize Your Organization s Investment in ERP Software
WHERE S THE ROI? Leveraging Benefits Realization Activities to Optimize Your Organization s Investment in ERP Software In today s increasingly competitive business environment, investments in ERP are becoming
More informationThree Reasons to Integrate ERP and HCM. White Paper
Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter
More informationDeloitte and SuccessFactors Workforce Analytics & Planning for Federal Government
Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies
More informationCustomer Strategy Database Marketing Solutions CRM Implementation Services. Extraprise CRM Support Survey Report
2008 Customer Strategy Database Marketing Solutions CRM Implementation Services E X T R A P R I S E Extraprise CRM Support Survey Report INTRODUCTION The following CRM support services survey was conducted
More informationREAL ROI REPORT MICROSOFT DYNAMICS NAV
REAL ROI REPORT MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 36 Washington Street Wellesley MA 02481 Phone: +1 781.416.2900 Fax: +1 781.416.5252 Nucleus Research Inc. www.nucleusresearch.com
More informationChoosing the Right CRM Why We Recommend Salesforce
Choosing the Right CRM Why We Recommend Salesforce A CRM system is a significant long-term investment that your organization should take very seriously. The right CRM can help push your sales figures to
More informationCanada s largest automotive aftermarket solution provider makes the switch to a new LMS
Company: INC. Industry: Canadian leader in the distribution, merchandising and remanufacturing of automotive parts and replacement accessories for cars, trucks and heavy vehicles Headquarters: Montréal,
More informationRisk Mitigation: The X Factor in Contingent Workforce Management
Risk Mitigation: The X Factor in Contingent Workforce Management Perspective Article In this perspective article, Bartech the leading workforce management solutions provider examines the pivotal role of
More informationThe Information Management Center of Excellence: A Pragmatic Approach
1 The Information Management Center of Excellence: A Pragmatic Approach Peter LePine & Tom Lovell Table of Contents TABLE OF CONTENTS... 2 Executive Summary... 3 Business case for an information management
More informationWhite Paper Boosting HR s Strategic Value via Shared Services
White Paper Boosting HR s Strategic Value via Shared Services Chronos Consulting Author: Imaad Mahfooz, Managing Principal Date: July 2010 Chronos Consulting White Paper Page 0 of 11 Disclaimers The information
More informationERP SYSTEM SELECTION SUPPORT
Helping you make the best investment ERP SYSTEM SELECTION SUPPORT BDC Consulting is ISO 9001: 2008 certified > Unbiased expert advice > Proven system selection methodology > Powerful selection tools Follow
More informationBridgestone Europe HR Transformation. Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015
Bridgestone Europe HR Transformation Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015 Agenda Introductions Personal Introduction Bridgstone Europe: Who we are and
More informationMaximizing Business Value Through Effective IT Governance
Cognizant 0-0 Insights Maximizing Business Value Through Effective IT Implementing a holistic IT governance model not only helps IT deliver business value but also advances confidence with business. Executive
More informationBanking Application Modernization and Portfolio Management
Banking Application Modernization and Portfolio Management Key Challenges and Success Factors As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Acquired
More informationLearning in the Cloud:
WHITE PAPER Learning in the Cloud: 10 Factors to Consider Mark Townsend, Co-Chief Product Officer, Skillsoft Jeff Bond, Senior Director, Product Marketing, Skillsoft Jim Zimmermann, Director, Research
More informationAn Epicor White Paper. Best Practices for ERP Implementation
An Epicor White Paper Best Practices for ERP Implementation Table of Contents Introduction...1 Best Practices for ERP Implementation...3 Understand business processes and key requirements...3 Build a business
More informationiapps Consulting DWC LLC Fixed Scope Offering (FSO) For Taleo Recruit and On-Boarding Drive Transformation Create Value
iapps Consulting DWC LLC Fixed Scope Offering (FSO) For Taleo Recruit and On-Boarding Drive Transformation Create Value 18-05-2015 1 About Us We are a technology and business consulting firm, focused on
More informationThe 2014 Manufacturing ERP Report
The 2014 Manufacturing ERP Report Copyright 2013 Panorama Consulting Solutions. All rights reserved. No unauthorized reproduction without the author s written consent. All references to this publication
More informationMaking the Business Case for HR Investments During Economic Crisis
I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468
More informationWhy Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it
The Cloud Threat Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it This white paper outlines the concerns that often prevent midsized enterprises from taking advantage of the Cloud.
More informationCourse Descriptions for the Business Management Program
Course Descriptions for the Business Management Program Upon completion of two quarters, students will earn a Professional Certificate in Business Management with a specialization in a chosen area: HR,
More informationInnovation through Outsourcing
Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions
More informationBusiness Intelligence
Leveraging Pre-Built Analytics for HCM Business Intelligence Phinu Koovakada Oracle BI Practice Manager Advanced d Technology Group 1 Copyright 1998-2010 KBACE Technologies, Inc. Agenda Economic Challenges
More informationTalent Management Leadership in Professional Services Firms
Talent Management Leadership in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction.... 3
More informationBringing wisdom to ITSM with the Service Knowledge Management System
Processes 415 Bringing wisdom to ITSM with the Service Knowledge Management System 7.3 Bringing wisdom to ITSM with the Service Knowledge Management System nowledge is a process of piling up facts; wisdom
More informationChange Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012
Change Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor s product or service. Cloud computing
More informationBUSINESS SYSTEM SOFTWARE IMPLEMENTATION: Expensive, late, and incomplete
BUSINESS SYSTEM SOFTWARE IMPLEMENTATION: Expensive, late, and incomplete November 2010 LaVonne Griffin-Valade City Auditor Drummond Kahn Director of Audit Services Janice Richards Senior Management Auditor
More informationFour Years On: From HITECH to Optimization
Four Years On: From HITECH to Optimization 2 Overview Healthcare Provider IT Marketplace and Impact of Last Four Years Calculating the ROI Associated with Healthcare IT Investments Establishing a Monitored
More informationThe 2015 Manufacturing ERP Report
The 2015 Manufacturing ERP Report. All rights reserved. No unauthorized reproduction without the author s written consent. All references to this publication must cite Panorama Consulting Solutions as
More informationOffice of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015
Office of the Auditor General AUDIT OF IT GOVERNANCE Tabled at Audit Committee March 12, 2015 This page has intentionally been left blank Table of Contents Executive Summary... 1 Introduction... 1 Background...
More information3 Hands-on Techniques for Managing Operational Change in HRIS Projects
3 Hands-on Techniques for Managing Operational Change in HRIS Projects When IT or business managers talk about HRIS implementations, more often than not they soon get to the point that, whilst the implementation
More information10 Tips to Education Assistance Program Excellence
10 Tips to Education Assistance Program Excellence White Paper by Heidi Milberg Director of Business Development General Physics Corporation www.gpworldwide.com General Physics Corporation 2011 As with
More informationRecruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices
Recruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices HRsmart October 3, 2012 2 Introduction Carl Kutsmode Partner Talent Acquisition Management Consultant with over 18 years
More informationCalculating ROI on your Colligo Investment
Calculating ROI on your Colligo Investment Calculating ROI on your Colligo Investment A guide to evaluating enterprise email management and secure mobile access for SharePoint The decision to purchase
More informationBusiness Risk Management - Top 10 Questions to Ask
How to Ace IT Governance Without Tech Expertise 50 POWERFUL QUESTIONS READY TO ASK AT YOUR NEXT BOARD MEETING Corporate Director and Creator of THE BOARDROOM BLUEPRINT TM OVERVIEW 50 POWERFUL I.T. QUESTIONS
More informationThe SaaS Scorecard : Updating the Balanced Scorecard for the SaaS World
The SaaS Scorecard : Updating the Balanced Scorecard for the SaaS World Perspective by Waterstone Management Group Mark Hauser, Managing Partner Andrew Loulousis, Senior Associate April 2015 Chicago San
More informationWhy Choose the Oracle Taleo Recruiting Cloud?
Agenda Executive Summary This presentation provides an overview of the fixed scope offering of Oracle s Fusion HCM Cloud solution from METSCON IT Systems METSCON is a key partner of Oracle in the HCM space
More information2015 2016 HR Systems Survey
2015 2016 HR Systems Survey 18 th Annual Edition Executive Summary Innovation, Insights, and Strategy Conducted by Stacey Harris VP of Research & Analytics Erin Spencer Research Consultant Information
More informationThe Business Value of IT Certification
Sponsored by: Microsoft Authors: Cushing Anderson Matthew Marden Randy Perry The Business Value of IT November 2015 EXECUTIVE SUMMARY Business Value Highlights Higher productivity for server, database,
More informationAn Intranet Redesign on a Tight Budget
An Intranet Redesign on a Tight Budget Therese Griffin, Mgr. Marketing & Philanthropy Christy Season, Sr. Intranet Strategist 11.05.10 1 Please note: SCANA is not endorsing SharePoint over any other product.
More informationMergers and Acquisitions Operational Synergies Perspectives on the Winning Approach
Mergers and Acquisitions Operational Synergies Perspectives on the Winning Approach Part 1 of the Miniseries on Mergers and Acquisitions Operational Synergies Mergers and Acquisitions Operational Synergies
More information07/18/2011. sodexousa.com
07/18/2011 sodexousa.com Overview Sodexo Who We Are Talent Management of Olde Competency Model Going Online Performance Cycle Online Process 2004-2011 Benefits Realized Succession Planning Data 2009 Decision
More informationThree Strategies for Implementing HR in the Cloud
Three Strategies for Implementing HR in the Cloud Adoption of cloud-based, software-as-a-service (SaaS) human resource management systems (HRMS) has become one of the hottest trends in HR. According to
More informationBusiness Systems Failure is Rife -- Reference Documents
1 2 Business Systems Failure is Rife -- Reference Documents By Dr James A Robertson PrEng This article presents a catalogue of failed and sub-optimal business information systems projects and related articles
More informationHow Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation
How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation January Paulk Director of Client Services Organizational Change and Business Process Management Services Agenda
More informationSAP Services BPO Excellence Series IMPROVING BPO SERVICE DELIVERY THROUGH COLLABORATION BPO CUSTOMER, PROVIDER, AND SOFTWARE VENDOR: A TIGHT TEAM
SAP Services BPO Excellence Series IMPROVING BPO SERVICE DELIVERY THROUGH COLLABORATION BPO CUSTOMER, PROVIDER, AND SOFTWARE VENDOR: A TIGHT TEAM CONTENT 4 Executive Summary 5 Case Study: HRO Provider
More information153rd SESSION OF THE EXECUTIVE COMMITTEE
PAN AMERICAN HEALTH ORGANIZATION WORLD HEALTH ORGANIZATION 153rd SESSION OF THE EXECUTIVE COMMITTEE Washington, D.C., USA, 4 October 2013 Provisional Agenda Item 5.2 CE153/5 (Eng.) 30 September 2013 ORIGINAL:
More informationHow a Business Intelligence Roadmap Saves Hospital and Health System Executives Time, Money, and Aggravation
How a Business Intelligence Roadmap Saves Hospital and Health System Executives Time, Money, and Aggravation Written by Jyoti Kamal, Ph.D. President Health Care DataWorks How a Business Intelligence Roadmap
More informationData Center Strategy and Services Experts. An Introduction to Move Methods ALTUS TECHNOLOGIES CORPORATION. September, 2009
Data Center Strategy and Services Experts An Introduction to Move Methods September, 2009 About Altus Who We Are Established in 1996 with headquarters in Northeast Ohio I/T Consultants averaging over 25
More informationBUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA
BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the
More informationA Model for Creating and Measuring Productivity Improvement
A Model for Creating and Measuring Productivity Improvement If you can measure it, you can improve it. Peter Drucker Peter Drucker s well-known comment sets a deceptively simple expectation for us namely
More informationThe Impact of Global Program Management on Organizational Culture
The Impact of Global Program Management on Organizational Culture Audience: Author Executives responsible for integrating Lean Sigma into the culture of an organization to achieve maximum benefits. James
More informationThe Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update
STAFF REPORT ACTION REQUIRED The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update Date: March 24, 2014 To: From: Wards: Reference Number: Government Management
More informationSecurity Solutions in the Aerospace/Defense Industry A Pinkerton Government Services White Paper
Security Solutions in the Aerospace/Defense Industry A Pinkerton Government Services White Paper Robert Maydoney Vice President Sales Pinkerton Government Services, Inc. 740 North Main Street Mansfield,
More informationChange program breaks new ground at Large Global Manufacturing Company making the way for High Performance
Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance This large global manufacturer is a leader in the agricultural and construction businesses. In
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationHow to Effectively Plan and Forecast using Hyperion Planning and Eliminate the Spreadsheet Based Application April 30, 2013
How to Effectively Plan and Forecast using Hyperion Planning and Eliminate the Spreadsheet Based Application April 30, 2013 Agenda Welcome and Introductions Oracle EPM and Emtec EPM Practice Budgeting
More informationEnterprise Project Management Initiative
Executive Summary Enterprise Project Management Initiative At a time when budgetary challenges became more and more aggressive, the Commonwealth of Kentucky determined in late 2000 it must develop a more
More informationWashington State s Use of the IBM Data Governance Unified Process Best Practices
STATS-DC 2012 Data Conference July 12, 2012 Washington State s Use of the IBM Data Governance Unified Process Best Practices Bill Huennekens Washington State Office of Superintendent of Public Instruction,
More informationCampus Solutions: Successful Management of Innovative Projects Beyond Go-Live
Campus Solutions: Successful Management of Innovative Projects Beyond Go-Live Introductions & Ice Breaker UA Overview Assessing the Landscape Project Initiation & Startup Managing the Project Looking Forward
More informationTalent as a Service: Enabling Employee Engagement While Boosting Efficiencies
White Paper Talent as a Service: Enabling Employee Engagement While Boosting Efficiencies The human resources (HR) and human capital management (HCM) landscapes have changed radically in recent years.
More informationSelecting Enterprise Software
Selecting Enterprise Software Introduction The path to selecting enterprise software is riddled with potential pitfalls and the decision can make or break project success, so it s worth the time and effort
More informationCompany A Project Plan
Company A Project Plan Project Name: Close Optimization Project Example Prepared By: David Done - Project Manager Title: John Doe -Project Manager Date: March 17, 2011 Project Plan Approval Signatures
More informationOnboarding Benchmark Report. Technology Drivers Help Improve the New Hire Experience
Onboarding Benchmark Report Technology Drivers Help Improve the New Hire Experience August 2006 Executive Summary Key Business Value Findings First impressions last. Future-looking companies recognize
More informationConnectivity Assurance. The Essential Ingredient to Ensure an Effective EHR implementation
The affect of EHR software Downtime on Physician Practices Connectivity Assurance The Essential Ingredient to Ensure an Effective EHR implementation A White Paper By: Mark R. Anderson, CPHIMS, FHIMSS Healthcare
More informationOPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.
OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)
More informationWhen companies purchase an integrated learning
Feature 2. Project team members are required to perform their regular responsibilities in addition to committing their time to the implementation. Organizations can overcome these challenges if they find
More information