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1 ix TABLE OF CONTENTS CHAPTER NO. TITLE PAGE NO. ABSTRACT iii LIST OF TABLES x LIST OF FIGURES xii LIST OF ABBREVIATIONS xiv 1 INTRODUCTION ENTERPRISE RESOURCE PLANNING (ERP) AN OVERVIEW AIM OF THE THESIS ORGANIZATION OF THE THESIS 17 2 REVIEW OF LITERATURE RESEARCH ISSUES IN ERP PROJECTS Requirements Management Customization ERP Project Evaluation Effort Estimation Software Process Management 56 3 METHODOLOGY REQUIREMENTS ENGINEERING ANALYTICAL HIERARCHY PROCESS (AHP) NOMINAL GROUP TECHNIQUE (NGT) 68

2 x CHAPTER NO. TITLE PAGE NO. 3.4 DATA ENVELOPMENT ANALYSIS (DEA) REGRESSION ANALYSIS SOFTWARE METRICS 78 4 APPLICATION REQUIREMENTS MANAGEMENT IN ERP PROJECTS Problem Description Requirements Engineering Method (REM) and ERP Maturity Model (EMM) for ERP Projects Application of REM and EMM Discussion ERP CUSTOMIZATION ESTIMATION Problem Description Customization and Requirements Traceability Basis of ERPCE Algorithm Issues in ERPCE Algorithm Specification of Inputs and Outputs in ERPCE Algorithm Requirements Rating Criterion (RRC) ERP Customization Estimation (ERPCE) Algorithm Application of ERPCE Algorithm Discussion EVALUATING ERP IMPLEMENTATION CHOICES 122

3 xi CHAPTER NO. TITLE PAGE NO Problem Description Framework for ERP Implementation Application of AHP and NGT Discussion ERP PROJECT EVALUATION Problem Description Issues in implementation of DEA Specification of Inputs and Outputs in DEA Data collection Application of DEA and Regression Analysis Discussion SOFTWARE PROCESS MANAGEMENT Problem Description Software Metrics Plan (SMP) Discussion CONCLUSIONS FUTURE RESEARCH SCOPE 173 REFERENCES 176 LIST OF PUBLICATIONS 190 VITAE 191

4 xii LIST OF TABLES TABLE NO. TITLE PAGE NO. 2.1 Questionnaire used in the Exploratory Case Study Results of Hypothesis 1 stated in Exploratory Case Study Results of Hypothesis 2 stated in Exploratory Case Study Results of Hypothesis 3 stated in Exploratory Case Study Literature Review on Requirements Management in ERP Projects Customization during ERP implementation Need for mapping Customer s Requirements and ERP System Literature Review on Evaluating ERP Projects Research issues in ERP Projects Significance of Analytical Hierarchy Process (AHP) Significance of Data Envelopment Analysis (DEA) EMM s Key Process Areas Key Indicators of ERP Functionality Score Summary for EMM Requirements Rating Criterion (RRC) for ERPCE Algorithm 107

5 xiii TABLE NO. TITLE PAGE NO. 4.5 Degree of Customization required for Module AMS using ERPCE ERP Customization Framework Pair-wise Comparison Table for AHP Matrices Priority value for the ERP Customization Framework ERP customization options in terms of their priority value Descriptive Statistics for ten ERP Projects Correlation Analysis for I/O Variables in ten ERP Projects Productivity and Efficiency of ten ERP Projects Metric-01 in the Software Metrics Plan (SMP) Metric-02 in the Software Metrics Plan (SMP) Metric-03 in the Software Metrics Plan (SMP) Metric-04 in the Software Metrics Plan (SMP) Metric-05 in the Software Metrics Plan (SMP) Metric-06 in the Software Metrics Plan (SMP) RSI and SS values for an ERP Project Á 162

6 xiv LIST OF FIGURES FIGURE NO. TITLE PAGE NO. 1.1 Performance Enhancement Model for ERP Projects Results of Hypothesis 1 stated in Exploratory Case Study Results of Hypothesis 2 stated in Exploratory Case Study Results of Hypothesis 3 stated in Exploratory Case Study ERP Systems Integration Requirements Engineering Method (REM) for ERP Projects ERP Maturity Model (EMM) Applications of the EMM and the REM Degree of Customization required for Module AMS using ERPCE Requirements specification of the customer Requirements specification of ERP Software Minimum and Maximum ERP customization estimation Input Screen for the AHP matrices A and M Input Screen for the AHP matrices T and C Priority value for each cell in AHP matrices Priority value for ERP customization choices 131

7 xv FIGURE NO. TITLE PAGE NO ERP customization options in terms of their priority value Main Menu for the Effort Estimator Tool Data Entry for creation of ERP Project Database Effort Estimation, given the Function Points (FP) Function Point (FP) Estimation, given the Efforts Efficiency of ten ERP Projects Improvement required for ten ERP Projects in FP Improvement required for ten ERP Projects in LOC 149

8 xvi LIST OF ABBREVIATIONS AHP - Analytical Hierarchy Process BPR - Business Process Reengineering COTS - Commercial-Off The Shelf DEA - Data Envelopment Analysis EMM - ERP Maturity Model ERP - Enterprise Resource Planning ERPCE - ERP Customization Estimation ERPPDB - ERP Project Database FP - Function Point IS - Information System IT - Information Technology KM - Knowledge Management LOC - Lines of Code NGT - Nominal Group Technique RE - Requirements Engineering REM - Requirements Engineering Method RSI - Requirements Stability Index RTM - Requirements Traceability Matrix SMP - Software Metrics Plan SPM - Software Process Management SRS - Software Requirements Specification SS - Schedule Slippage

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