Connecting the Business, Development, and Operational dots in an enterprise [BizDevOps] - A TCS Approach
|
|
- Hilary Dean
- 8 years ago
- Views:
Transcription
1 White Paper Coectig the Busiess, Developmet, ad Operatioal dots i a eterprise [BizDevOps] - A TCS Approach Eterprises are uder cotiuous pressure to deliver iovative solutios that drive busiess results. This paper provides a approach towards achievig effective collaboratio betwee the busiesses, systems architecture, applicatio developmet ad operatio fuctios. Hece this approach has bee termed as BizDevOps. The paper explais various dimesios of BizDevOps ad provides the seed for moderizig our busiess aalysis, architecture, applicatio developmet ad operatios. It further utilizes service orchestratio ad model-drive techologies to achieve agility throughout the value chai. It also describes, kowledge sharig i the form of models across stakeholders to maitai cosistecy ad thereby improve time to market ad quality. This paper provides a approach for capturig value derived from iformatio techology, ad subsequet mappig with the busiess drivers to articulate value creatio. Emphasis has bee give to systemic thikig that acts as a base to the BizDevOps approach. The paper is a iitial attempt to describe BizDevOps approach which will further evolve with time.
2 About the Authors Shatau Talukdar Shatau Talukdar has bee workig with TCS sice the last 4 years. He is part of the TCS Iovatio Labs Busiess Iterface team ad has bee evagelizig the research activities to various groups withi TCS ad customers. He has bee coductig research proliferatio i the areas of aalytics, risk & compliace, systems thikig ad model drive services. He has worked i customer egagemets to drive iovatio adoptio ad also i creatig ew offerig strategies. He holds a master degree i Busiess Admiistratio from a premier busiess school i Idia. Shakar Rateshwara Shakar Rateshwara is a iovatio evagelist at TCS. He heads the evagelize fuctio for the Optimize theme withi TCS Iovatio Labs. He has kee iterest i the commercializatio of IT trasformatio, busiess optimizatio, systems thikig, desig thikig, ad all systems simulatio techologies. Shakar worked with techologies ad itellectual property for some years i established techology compaies. Shakar decided to work o the other side of iovatio, matchig techologies with marked eeds, i the Iovatio Idustry leadig to his role i TCS. 2
3 Table of Cotets 1. Executive Summary 4 2. What is BizDevOps? 4 3. Teets of BizDevOps 5 4. TCS Model Drive Approach for BizDevOps 5 5. The backboe of BizDevOps-Collaboratio Bus 8 6. Value Delivered Coclusio 11 3
4 Executive Summary The dimesios of today s fast chagig world have icorporated effective collaboratio, futuristic thikig ad better decisio systems, but, IT delivery still relies o best practices ad cotiuous process improvemet (CPI) for evolutio. BizDevOps is a attempt to push the barriers o how busiess strategies ca be effectively implemeted ad improved, usig solutios, goig beyod best practices ad CPI. I order to achieve busiess agility, eterprises eed to realize a strategy that spas the etire value chai, from busiess requiremets to deploymet. As users iteract with applicatios through the web, cloud ad mobile, busiesses have become more dyamic, while embracig the imperative to meet users expectatios of usability, features ad performace as soo as possible. This makes collaboratio a crucial elemet amog stakeholders, that are part of this lifecycle ad cotributes value at each phase of the busiess delivery. This value will eed to be measured phase wise, startig from capturig busiess requiremets, through developmet, testig ad operatios. This requires a systemic rather tha systematic approach towards gettig a holistic view of the etire value chai. BizDevOps comprise of techologies, processes ad practices that uifies all the phases as part of cotiuous busiess applicatio supply chai. Cosistet Kowledge: Cosistet kowledge of IT aspects as well as busiess processes is the first requiremet for developig effective BizDevOps. Withi IT, it is importat to gather a extesive kowledge of tools ad platforms used by busiess aalysts, developers, testers ad operatios teams. Busiess aalyst teams drive, icreasig busiess eeds by explicatig the requiremets. The developmet team assumes the matle of idetifyig chages, ad the operatios team is motivated to cotrol chages as they udermie stability ad reliability. This divergece i resposibilities ca be efficietly maaged by way of cosistet domai kowledge, the resultat process kowledge ad the required operatioal kowledge i the form of models. This esures effective collaboratio withi teams. Automate Agility: Automatio at every level of the IT process ca provide cosistecy, reliability, quality ad speed ecessary for IT to alig with busiess eeds. This will eable applicatio releases throughout the lifecycle, icludig developmet, testig, operatios, deliverig value to users faster. Systemic Thikig: A practice that trasforms the thikig from pure aalytic to systemic is the eed of the hour to achieve a effective BizDevOps. Systemic thikig provides a view o itercoectivity of various systems, their compoets ad how systems act as a whole, rather tha i parts, is the basis of BizDevOps approach. What is BizDevOps? BizDevOps is a set of processes, techologies ad systems for collaboratio ad itegratio amog the fuctios resposible for busiess requiremets, through desig, developmet, assurace ad operatio to deliver software products ad services i a agile maer. 4
5 Cetered o trust ad resposibility, the cultural aspects of BizDevOps address orgaizatioal structures by ecouragig busiess, developmet ad operatios to ackowledge each other s challeges ad avoid coflicts. By developig a culture of collaboratio betwee teams, BizDevOps aims to urture shared iterests i a eterprise. BizDevOps paradigm aims to boost the traditioal approach by formalizig processes that effectively map IT to dyamic busiess requiremets. The Teets of BizDevOp TCS provides a cosultig approach to measure the effectiveess of BizDevOps ad provides services that drive its implemetatio efficietly. It focuses o the followig four aspects: 1. Culture Assessmet: This aspect assesses a orgaizatio s backgroud to sese ad respod to major chages i terms of people, process ad iovatio. This is the steppig stoe ad the most importat aspect, towards achievig the BizDevOps culture. Our approach for defiig a culture metric towards BizDevOps adoptio helps establish the as-is state ad promotes ways to achievig the target BizDevOps state. 2. Automatio for improved efficiecy: This is aother importat aspect of BizDevOps. We providea approach pla for eterprises to trasform from a maual approach to a decisio-supported stage, ad evetually, to a fully automated state. Automatio is supported by stadards such as Kaba, lea, agile services ad six sigma that lead to service excellece. 3. Measuremet parameters: Coflictig KPIs ca lead to differeces betwee busiess, developmet ad operatios i busiess aligmet ad service delivery. There eeds to be a uiform mechaism to measure the risk across the value chai. A successful BizDevOps implemetatio, measures KPIs such as performace metrics, process metrics ad people metrics alog the busiess iterfaces to achieve busiess agility. 4. Kowledge maagemet: There is a eed to iculcate a commo visio, vocabulary, kowledge ad tools. We eable orgaizatios to select the kowledge maagemet platform that best suits their requiremet. TCS Model Drive Approach for BizDevOps I may orgaizatios, achievig BizDevOps ecessitates chages i process, people ad techology i various ways. This could result i chages i roles, resposibilities, iter-team iterfaces, while ew tools ad platforms may eed to be istalled ad ew skills adopted. We offer model-drive egieerig-based developmet ad assurace services. This approach is ow beig exteded to busiess requiremets ad operatioal dimesios aimed at achievig BizDevOps. It esures cosistecy of domai, systems ad applicatio kowledge amog the stakeholders i the etire value chai. 5
6 Cotiuous Itegratio Busiess Aalyst Developmet Assurace Opratios Evaluate Requiremet Credit Busiess Process Model Desig usig BPM Develop usig code geerators Uit ad service layer testig Testig to Assurace Release Maagemet Cofiguratio Maagemet Collaboratio Egie ad Maagemet Architecture Evolutio Service Automatio Data Visualizatio & Isights Collaboratio Bus Domai Model System Model Value Model Kowledge Repository Fig.1 Model Drive Approach for BizDevOps Kowledge Repository: It all starts whe busiesses are required to iitiate a rapid respose to a chage. Busiess chage is captured i the form of models durig the requiremet aalysis phase. Requiremet gatherig without the aid of tacit kowledge available i the orgaizatio makes it time ad effort itesive for the domai expert. Our expertise i deliverig services across domais, has captured busiess processes i the form of domai models i a kowledge repository. This kowledge egieerig platform is empowered with tagible domai kowledge ad ca be used to build a lucid set of requiremets that ca lower cycle time ad miimize errors. It eables meaigful use of subject matter expertise ad effort, sice it begis from a already preset domai kowledge corpus as a startig poit. Durig the requiremet capturig process, the focus is o gettig a holistic view ad itercoectivity of the system compoets that forms the eco system. The eco system ca be captured with help of CID methodology which provides the ifluetial parameters that impacts the system behavior. Oce the ifluecers to the systems are idetified the ext step is to get a objective derived from the eeds of the stakeholders. This is obtaied through SNAC framework that determies various stakeholder s eeds, alterable ad costraits to obtai a busiess aalysis plaig approach.. We pla to share a detailed descriptio of the framework i our upcomig papers. The iformatio related to applicatio fuctioalities alog with o-fuctioal aspects are modeled i the kowledge repository. Platform ad ifrastructure compoets such as storage ad etwork are modeled alog with applicatio models that are referred to durig the deploymet process. Withi applicatio fuctioality, there is a value associated with each trasactio. Modelig the value of such trasactios as part of earlier lifecycle phases esures that critical fuctioalities are assiged the requisite emphasis durig subsequet phases. This value model culmiates i the overall IT cost associated with a busiess trasactio. 6
7 Model Drive Developmet ad Assurace Services: The developmet team uses the models to create, i detail, the ext level of service, UI ad data models. Each process executio/trasactio will be associated with a cost model. This eables trackig of overall service cost durig productio ad would help i associatig the IT cost with the busiess value. Applicatio developmet has advaced over the years by implemetig ewer, crisper methods ad tools. However, the same has ufortuately ot bee the case with testig methods ad tools. Testig tools are largely restricted to test maagemet ad test automatio ad do little to address the critical aspect of arrivig at good test cases. We have devised the ovel approach of usig busiess process models created durig the requiremets process ad reusig them durig assurace services. This formalism i assurace approach provides a way of automatically geeratig test cases from the Busiess process models that assures IT aligmet with busiess chage, better coverage of test suite ad improved productivity of the testig teams. Cofiguratio Models: Operatios teams are facig complicated deploymet challeges i terms of multiple tiers ad service-orieted architecture. The umber of deploymet servers has icreased sice the itroductio of virtualizatio, cloud ad mobile-eabled techologies. Applicatio release operatios require a higher applicatio model level that describes a abstract applicatio topology, that is, the layout topology, depedecies betwee server types, applicatio artifacts ad the relatioship betwee them. The model captures the relatioship betwee the applicatio artifacts ad server types. This level of abstractio eables IT to create deploymet procedures that ca be easily applied i differet eviromets without the eed for hadlig each eviromet from scratch. A sigle applicatio model across release eviromets esures cosistecy i terms of release operatios across the eviromet. The automatic deploymet process that is used durig productio is also used i the developmet ad testig phases. Teams use the same approach while deployig their applicatio i their respective developmet ad test eviromets. This esures that ay egative impact is idetified at a early stage of the agile developmet. No Fuctioal Model Cofiguratio: The o-fuctioal applicatio requiremets (NFR) such as respose times, user growth, usability, ad criticality that ifluece system attributes such as scalability, availability, security, ad maitaiability are usually modeled durig the productio phase. The QOPD framework provides egieerig ad traceability of product attributes (fuctioality, security, compatibility, reliability, usability, performace, maitaiability, portability) durig the delivery process. These NFRs will eed to be modeled at the requiremet phase, carried over to the developmet phase ad tested durig the assurace phase ad fially moitored ad validated by the operatios team. The frameworks icrease maturity i product/software quality through adaptig to iteratioal stadards thereby esurig certaity through delivery. This approach provides a holistic view of the system as perceived by ed users ad ecessary corrective steps, if required, ca be take durig the iitial model creatio. This eables the reuse of models for other similar product/service variats ad improves time to market. 7
8 The backboe of BizDevOps Collaboratio Bus I order to achieve effective BizDevOps through a model-drive approach, a robust collaboratio bus is imperative. This helps drive commuicatio effectively across stakeholders. This bus acts as a backboe for achievig BizDevOps ad esures appropriate flow of domai kowledge, product/services iformatio, ad process models across the agile value chai. The bus itegrates the services required at every phase from applicatio requiremet, developmet, assurace ad deploymet. The bus also provides predictive aalytics, workflow maagemet, real-time moitorig ad dashboard services to the users. Collaboratio Egie ad Maagemet Architecture Evolutio Egie Service Automatio Data Visualizatio Systems of egagemet Social isight support decisio process Virtual coect Chage Maagemet Model Maagemet Auto-Reco for kowladge, system & value models evolutio Sese ad Respod Predictive ticket aalytics Risk factor acceptace IT support procedure Real time role based dashboard Alerts BizDevOps KPI dashboards Status/Reportig Value delivered Risk Fig 2. Collaboratio Bus Collaboratio Egie ad Maagemet - The collaboratio bus built o Web3.0 techology provides a social platform wove ito the busiess processes. This focuses o relevace, usability ad timeliess of kowledge shared betwee teams. The bus has several tools that supplemet each other to capture project kowledge as well as tacit kowledge a eterprise to foster collaboratio withi teams. This collaboratio bus icludes the models imported by respective teams durig the agile process. Each update to the bus triggers a alert to the ext stakeholder for model import. With a Web 3.0 feel, it prompts greater collaboratio, icreases productivity, ad reduced time-to-market through the sharig of critical kowledge. The collaboratio bus also provides features like powerful search, expert idetificatio, crowd sourcig ad gamificatio that allows orgaizatio to haress kowledge by leveragig skills from the vast resource pool. Based o appropriate qualificatio criteria, associates are provided access to cotribute to the project. The collaboratio bus also provides a virtual coectio betwee teams i a agile eviromet. Our virtual coectio platform allows the teams to seamlessly collaborate i a virtual 3D eviromet space that mimics a real office with a idetical layout ad seat allocatio. TCS GNDM eables the executio of agile developmet through distributed busiess, developmet ad operatios team ad virtual coectios bridge the gap betwee these distributed teams by creatig life-like avatars of the associates that leads to icreased frequecy of iteractio ad develop better relatioships. 8
9 Architecture Evolutio Egie The architecture evolutio egie deals with ehacig existig system architecture through feedback from the cotiuous itegratio process. It cotais a chage maagemet module that gets triggered by a chage, to both fuctioal ad o-fuctioal systems aspects, suggested by operatios durig productio. The resultat chage is validated with the domai ad system models ad a appropriate workflow is triggered. This egie provides domai ad system models maagemet ad, based o the chage suggested by the stakeholder, it is set back for architectural review with the busiess ower. It also provides auto recommedatios about the system ad domai models ad, oce the chage is approved, the model gets updated ad flows back to developmet ad testig ad fially to productio. This effective, smooth flowig model-based approach leads to faster time to market for the chage with miimal cost icurred durig the lifecycle due to cosistet iformatio flow i the form of models. Service Automatio The service automatio fuctio automates repeatable services that are part of support activities i the productio eviromet. This module i the collaboratio bus proactively seses ad respods to alerts geerated from the operatioal eviromet ad provides predictive aalytics for tickets. Our Support Aalytics Platform, uses a domai-drive data-miig approach to support aalytics that help improve the service level agreemet. This aalysis is leveraged by the operatios team ad, through the collaboratio platform, shared with busiess aalysts for developmet i the form of models to idetify potetial fuctioal ad o-fuctioal improvemets. Itroducig risk factor acceptace ehaces the success of trasitioig ew developmets ito productio. At the begiig of implemetatio projects, the busiess, developmet ad operatios team should joitly evaluate the risk factors to productio as a feed forward loop. I case the risk value is higher, the corrective processes ca start istead of waitig for acceptace testig. I such cases, the teams share resposibility for achievig targets o busiess iterface metrics. Data Visualizatio I the curret state, there are differet KPIs measured ad reported differetly by each stakeholder i the value chai. There is a eed to obtai a uified view of the etire value chai, specific metrics eed to be defied at busiess iterfaces, carried over ad tracked i the other dimesios. There are metrics prevalet i developmet such as percetage rework after testig ad the umber of test cases. There is also a differet set of KPIs for the operatios team like SLA requiremets, umber of defects, ad so o. We eed to have KPIs like hadover time, risk factor acceptace, umber of deploymet related icidets measured at the busiess iterface. Performace measuremet caot be performed i isolatio, but steps are take to lik egieerig models with busiess results. 9
10 Value Delivered It is imperative to measure value at each phase of the life cycle. There are stadards available that measure IT value durig the developmet, assurace ad productio phases. These measures esure that idividual teams follow the guidig priciples ad meet SLAs as per requiremets. For example, the developmet team has to esure miimum defects i code, the assurace team has to esure maximum test coverage durig testig ad the operatios team has to comply with striget SLAs post deploymet. There are steps available to measure KPIs i the most effective way, but the eed is to alig IT with the busiess chage. For istace, if busiess triggers a eed to address requiremet immediately to stay competitive i the market, the IT system should be agile ad the chage i the IT system should be mapped back to this busiess chage effectively. The BizDevOps approach achieves this objective as show i Fig.3 by esurig that value is recogized ot oly i the idividual phase of the life cycle but also durig the busiess iterfaces that directly map the value to the busiess. This eables tyig the KPIs i the Busiess,Developmet, ad Operatios directio ad also i the reverse where the value of the each KPI i the operatios ca be mapped to busiess. Cost Reductio Icreased Agility Greater Quality Fuctioal Ehacemet Automatio Accelerates hadover Risk factor acceptace Number of deploymets related icidets Busiess to IT aligmet Biz Collaboratio Bus Busiess Iterface Dev & Assurace Collaboratio Bus Busiess Iterface Ops # of lies code/day % of rework after testig % project activities o time ad o requiremet Test cases coverage SLA requiremets met Number of icidets Duratio Ope tickets Fig 3. Value from BizDevOps Busiess Iterface 10
11 Coclusio I the bid to achieve competitive advatage, eterprises all over the world aim to release their applicatios to ed users withi a very short spa of time to achieve competitive advatage. Eterprises expect that IT ivestmets made towards buildig applicatios should alig with the busiess objective ad start realizig value at a early stage of the lifecycle. This requires cosistet ad effective sharig of kowledge amog various groups ivolved i achievig the busiess objective. BizDevOps ot oly brigs effective collaboratio betwee busiess, developmet, assurace ad operatios teams but also offers automatio ad a tight feedback loop to speed up the refiemet ad updates to applicatios. This ehaces collaboratio ad commuicatio betwee teams that leads to icrease i busiess agility, improved efficiecy ad predictability. Refereces [1] [2] DevOps. Wikipedia ( [3] [4] Kulkari V ad Reddy S, A Model-Drive Architectural Framework for Itegratio- Capable Eterprise Applicatio Product Lies. ECMDA-FA 2006: [5] Kulkari V, Reddy S ad Rajbhoj A, Scalig Up Model Drive Egieerig - Experiece ad Lessos Leart. MoDELS (2) 2010: [6] Smita Ghaisas ad Nirav Ajmeri, Kowledge assisted Requiremets Evolutio, Chapter 7 i Maagig Requiremets Evolutio, Ed. Spriger, I press, ISBN , [7] Maish Kumar, Nirav Ajmeri, Smita Ghaisas, Towards kowledge assisted agile requiremets evolutio, Proceedigs of the 2d Iteratioal Workshop o Recommedatio Systems for Software Egieerig, p.16-20, May 04-04, 2010, IEEE Iteratioal Coferece o Software Egg, ICSE'10 Cape Tow, South Africa 11
12 Cotact For more iformatio about TCS cosultig services, cotact Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig TM ad assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at IT Services Busiess Solutios Outsourcig All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2013 Tata Cosultacy Services Limited TCS Desig Services I M I 01 I 13
An Approach to Fusion CRM Adoption
White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.
More informationDigital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites
Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a
More informationOn-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices
White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios
More informationSupply Chain Management
Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics
More informationFive Effective Testing Practices to Assure Meaningful Use of Electronic Health Records
Poit of View Five Effective Testig Practices to Assure Meaigful of Electroic Health Records Abstract Meaigful ' has bee the buzzword i the US healthcare commuity as every care provider is gearig up for
More informationThe Importance of Change Management in Application Managed Services Outsourcing
A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,
More informationFrom Customer Satisfaction to Customer Advocacy
White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric
More informationHiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration
HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect
More informationBusiness Application Services. Business Applications that provide value to your enterprise.
Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet
More informationBusiness Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout
Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team
More informationDriving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations
A Poit of View Drivig Superior Outcomes: Makig Performace Egieerig a Itegral Part of Busiess Operatios Abstract The core of performace egieerig is geared towards a meticulous desig of techology solutios
More informationBPM Capabilities in CRM Landscape
White Paper BPM Capabilities i CRM Ladscape Customer Relatioship Maagemet (CRM) is all about maagig the relatioships you have with your customers. It s a overall strategy to help you lear about your customers
More informationMobility. Manage Agility with Our Technology
Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive
More informationSOCIAL MEDIA. Keep the conversations going
SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.
More informationSuccessful Agile Project Management
Poit of View Successful Agile Project Maagemet Practical Demad Maagemet for Optimizig Cost, Time, ad Quality Abstract Agile, oe of the most popular software methodologies i the IT idustry today, offers
More informationConfiguring Additional Active Directory Server Roles
Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio
More informationBanking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies
Bakig & Fiacial Services White Paper Maagig Eterprise Fiacial Risk Usig Big Data Techologies About the Author Alok Bisai Alok Bisai is a Solutio Architect with the Tata Cosultacy Services (TCS) BFS Risk
More information(VCP-310) 1-800-418-6789
Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.
More informationTelecom. White Paper. Automating Performance Testing of Network Virtualization Platforms
Telecom White Paper Automatig Performace Testig of Network Virtualizatio Platforms About the Author Sahil Shah Sahil Shah is the Techical Lead of NextGe R&D Telecom iitiatives withi Tata Cosultacy Services'
More informationBanking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks
Bakig & Fiacial Services White Paper Basel III Capital Disclosure Requiremets The Way Forward For Baks About the Author Rekha George Rekha George is part of TCS BFS Fiace & Reportig Practice. She is a
More informationTelecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA
Telecom White Paper Actioable Itelligece i the SDN Ecosystem: Optimizig Network Traffic through FRSA About the Authors Sumit Kapoor Sumit is a solutio architect i the telecom busiess uit at Tata Cosultacy
More informationEnabling Offshore Collaboration in German Engineering Services
White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig
More informationEffective Data Deduplication Implementation
White Paper Effective Data Deduplicatio Implemetatio Eterprises with IT ifrastructure are lookig at reducig their carbo foot prit ad ifrastructure maagemet cost by slimmig dow their data ceters. I cotrast,
More informationion Wellness Solution
ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is
More informationCreating an Agile BI Environment
White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more
More informationIT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user
IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our
More informationBased on Climates and Pendemap thermal Aggregates
Busiess Process Services White Paper Customer Lifetime Value Not Just a Marketig Metric About the Author Arvid Mahishi Arvid Mahishi is a subject matter expert o Customer Lifetime Value. He holds a MBA
More informationIntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.
ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad
More informationSix Optimization Opportunities in Multichannel Retailing
White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.
More informationAuthentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out
FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles
More informationMobile Application Testing
White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies
More informationEnabling Optimized Network Operations
A Poit of View Eablig Optimized Network Operatios The Evictio Mechaism Approach to Maagig Data Flows based o Importace Itroductio The explosive growth i the umber of users alog with differet types of etwork
More informationBenefits of CRM Going Social
White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products
More informationManaging an Oracle ERP Upgrade with Best Practices in Organizational Change Management
A Poit of View Maagig a Oracle ERP Upgrade with Best Practices i Orgaizatioal Chage Maagemet The implemetatio or upgrade of eterprise-wide systems, such as resource plaig tools, creates sigificat chage
More informationCreating Tomorrow s Contact Center Today
Creatig Tomorrow s Cotact Ceter Today Cotact ceters that wat to be relevat i the era of social media eed to trasform from slow-movig, reactive orgaizatios ito real-time ad eve proactive departmets that
More informationLeveraging CMMI framework for Engineering Services
White Paper Leveragig CMMI framework for Egieerig Services Today, most OEMs adopt global product developmet leveragig global parters to respod to demads of global markets faster ad to realize competitive
More informationEnhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)
Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02
More informationSupply Chain Management
Supply Chai Maagemet Douglas M. Lambert, Ph.D. The Raymod E. Maso Chaired Professor ad Director, The Global Supply Chai Forum Supply Chai Maagemet is NOT a New Name for Logistics The Begiig of Wisdom Is
More informationContactPro Desktop for Multi-Media Contact Center
CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers
More informationEUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system
EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace
More informationSafety Requirements engineering and Proof of implementation
Presetatio to DVClub commuity October 20 th 2015 Safety Requiremets egieerig ad Proof of implemetatio Test ad Verificatio Solutios Deliverig Tailored Solutios for Hardware Verificatio ad Software Testig
More informationMaking training work for your business
Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful
More informationoptimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER
optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft
More informationBig Data Adoption An Iterative Approach to Harness the Power of Big Data
White Paper Big Data Adoptio A Iterative Approach to Haress the Power of Big Data The emergece of every ew techology brigs its ow share of Wow! ad Aha! factors. While these factors add value to the techology
More informationFull Lifecycle Project Cost Controls
Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web
More informationBusiness Rules-Driven SOA. A Framework for Multi-Tenant Cloud Computing
Lect. Phd. Liviu Gabriel CRETU / SPRERS evet Traiig o software services, Timisoara, Romaia, 6-10 dec 2010 www.feaa.uaic.ro Busiess Rules-Drive SOA. A Framework for Multi-Teat Cloud Computig Lect. Ph.D.
More informationPlatform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times
Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19
More informationDigital Enterprise. White Paper. Making a difference with a multichannel Content Marketing strategy
Digital Eterprise White Paper Makig a differece with a multichael Cotet Marketig strategy About the Author Medha Shrivastava Medha Shrivastava has over 10 years of experiece i digital cotet productio ad
More informationTelecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience
Telecom White Paper Prioritizig Mice Flows i Software Defied Networks for Ehaced Moetizatio ad User Experiece About the Authors Partha Datta Partha Datta has bee workig with Tata Cosultacy Services (TCS)
More informationANALYTICS. Insights that drive your business
ANALYTICS Isights that drive your busiess Eterprises are trasformig their busiesses by supplemetig their databases with real ad up-to-date customer data. Aalytics, as a catalyst, refies raw data ad aligs
More informationEnterprise Security & Risk Management. White Paper. Securing the Future with Next-Generation Data Center Security
Eterprise Security & Risk Maagemet White Paper Securig the Future with Next-Geeratio Data Ceter Security About the Author Prikshit Goel Prikshit Goel heads the Ceter of Excellece (CoE) for Maaged Security
More informationAgency Relationship Optimizer
Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey
More informationThe Agile Supply Chain:
A Poit of View The Agile Supply Chai: Drivig ad Supportig Agility through Sales ad Operatios Plaig Agility ad the Supply Chai The supply chai is the core of the busiess for early all product-producig eterprises.
More informationE-Plex Enterprise Access Control System
Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet
More informationTransformation of Storage Technology Industry: Digital Trends and their Impact
A Poit of View Trasformatio of Storage Techology Idustry: Digital Treds ad their Impact The Evolvig Storage Idustry Ladscape With limitless possibilities throw ope by the Digital Five Forces Big Data ad
More informationForensic Readiness for Effective Incident Management
A Poit of View Foresic Readiess for Effective Icidet Maagemet Abstract Bakig ad fiacial istitutios today face several iformatio security related threats. There is a visible surge i cyber-attacks, which
More informationGlobal Consulting Practice. White Paper. Application Portfolio Rationalization How IT Simplification and Standardization Ensure Business Growth
Global Cosultig Practice White Paper Applicatio Portfolio Ratioalizatio How IT Simplificatio ad Stadardizatio Esure Busiess Growth About the Author Sombit Neogi Sombit Neogi is a seior cosultat with TCS'
More informationSilver Lining of Cloud Computing
White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum
More informationSecurity Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks
Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.
More informationIntroducing Rational Suite
Itroducig Ratioal Suite Product Versio Ratioal Suite 2000.02.10 Release Date April 2000 Part Number 800-023314-000 support@ratioal.com http://www.ratioal.com IMPORTANT NOTICE Copyright Notice Copyright
More informationEnvironmental Compliance Management Systems
White Paper Evirometal Compliace Maagemet Systems Compliace towards Evirometal Regulatios like Restrictio of Hazardous Substaces (RoHS), Registratio, Evaluatio, Authorizatio ad Restrictio of Chemical substaces
More informationWhat is IT Governance?
30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral
More informationFPO. A global telecom s strategy. for Canada
FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece
More informationAssurance. White Paper. Are you riding the digital wave on an assurance surfboard you can rely on?
Assurace White Paper Are you ridig the digital wave o a assurace surfboard you ca rely o? About the Author Subramaia Prasad Mk Subramaia Prasad MK is the Practice Maager for TCS Assurace Service Uit. Resposible
More informationEngineering Data Management
BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package
More informationUnleashing Legacy Modernization Complexities
Isurace White Paper Uleashig Legacy Moderizatio Complexities A Busiess Drive Metrics based Egieered ad Agile Approach About the Authors Nethaji Chapala Cosultig Parter, Trasformatio Group, Isurace ad Healthcare
More informationAssessment of the Board
Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the
More informationHealthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models
Healthcare White Paper Extractig Value from Healthcare Data: A Aalysis of Idustry Leadig Data Models About the Authors Pakaj Siha Pratice Head - Iformatio Maagemet, Big Data & Aalytics, Tata Cosultacy
More informationDisaster Recovery Planning A dime to prepare versus a dollar for repair
White paper Disaster Plaig A dime to prepare versus a dollar for repair I corporatios worldwide, C Level Executives are frettig over oe questio: Are we i a positio to restore our busiess quickly i case
More informationBanking & Financial Services. White Paper. Transformation Trends in Application Production Management
Bakig & Fiacial s White Paper Trasformatio Treds i Applicatio Productio Maagemet About the Authors R. Sriivasagopala Head, IT Trasformatio Solutios, Bakig ad Fiacial s, Tata Cosultacy s Sriivasagopala
More informationU.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations
U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order
More informationTo c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,
Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your
More informationINVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology
Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology
More informationManufacturing. White Paper. Managing Knowledge from Big Data Analytics in Product Development
Maufacturig White Paper Maagig Kowledge from Big Data Aalytics i Product Developmet About the Authors Tushar Rajpathak Seior Cosultat, Maufacturig Iovatio ad Trasformatio Group, TCS Tushar has over 18
More informationRelevance of Mobility in Logistics Operations
A Poit of View Relevace of Mobility i Logistics Operatios ad Domestic Trasportatio ad Distributio Supply chai maagemet ad logistics operatios have grow maifold i the past few decades- to adapt to ad accommodate
More informationCREATIVE MARKETING PROJECT 2016
CREATIVE MARKETING PROJECT 2016 The Creative Marketig Project is a chapter project that develops i chapter members a aalytical ad creative approach to the marketig process, actively egages chapter members
More informationDomain 1 Components of the Cisco Unified Communications Architecture
Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate
More informationMake Your Dive into Big Data Rewarding with an Effective Quality Assurance and Testing Strategy
A Poit of View Make Your Dive ito Big Data Rewardig with a Effective Quality Assurace ad Testig Strategy Data has always bee a itegral part of busiess. Techology trasformatio has further reiforced this
More informationDocument Control Solutions
Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS
More informationViswanathan Ganapathy Daniel Logan
Healthcare White Paper The Heart of Healthcare Data SecurityDe-Riskig Test ad Productio Eviromets About the Authors Viswaatha Gaapathy Solutios Director, Healthcare Techology Excellece Viswaatha Gaapathy
More informationInventoryControl. The Complete Inventory Tracking Solution for Small Businesses
IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete
More informationDriving Change in Clinical Data Management: A Vision for the Future
White Paper Drivig Chage i Cliical Data Maagemet: A Visio for the Future Rapidly evolvig techology is addressig the pharmaceutical idustry s eed to maage cost pressures ad shorte the time for drug approval.
More informationManaged Oracle Database Service
Maaged Oracle Database Service maaged oracle database service As a orgaisatio you eed to esure the highest levels of iformatio availability ad data protectio to support your applicatios. Dimesio Data ca
More informationODBC. Getting Started With Sage Timberline Office ODBC
ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.
More informationSkytron Asset Manager
Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully
More informationiprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor
iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous
More informationPUBLIC RELATIONS PROJECT 2016
PUBLIC RELATIONS PROJECT 2016 The purpose of the Public Relatios Project is to provide a opportuity for the chapter members to demostrate the kowledge ad skills eeded i plaig, orgaizig, implemetig ad evaluatig
More informationSANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA
JANSSEN RESEARCH FOUNDATION SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA AFRICA EXCELLENCE AWARDS: WORKFLOW, MERIT EXECUTIVE SUMMARY The life isurace busiess i South Africa is curretly uder
More informationThe ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.
The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For
More informationDevice Management for Retail and Enterprise - Challenges and Recommendations
White Paper Device Maagemet for Retail ad Eterprise - Challeges ad Recommedatios This paper highlights some of the major challeges beig faced today by Telcos i deployig Device Maagemet (DM) Solutio for
More informationCombating Fraud and Money Laundering: How the Financial Services Industry Can Leverage Big Data
A Poit of View Combatig Fraud ad Moey Lauderig: How the Fiacial Services Idustry Ca Leverage Big Data Abstract Fiacial istitutios across the globe are losig a cosiderable amout of their aual icome to fraud.
More informationEnable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus
Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus
More informationHow To Understand And Understand The Risks Of Compliace
A Valuable Tool to Uderstad ad Maage Your Compliace Risks The Uique Alterative to the Big Four Compliace is icreasigly beig idetified as a key risk withi a orgaizatio s eterprise risk maagemet (ERM) programs.
More informationUtilities. White Paper. Reimagining Customer Care for Utilities during Storms
Utilities White Paper Reimagiig Customer Care for Utilities durig Storms About the Authors Sumit Kumar Ray Head, Strategy & Iovatio, Utilities Idustry Solutio Uit Sumit has over 18 years of experiece i
More informationA Balanced Scorecard
A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe +45 35430086 Fax +45 35434646 www.balaced-scorecard.com 1 1. Itroductio
More informationLoyalty as a lever in enhancing customer experience in banking
Loyalty as a lever i ehacig customer experiece i bakig Itroductio I today s globalized ecoomy, baks are uder immese pressure due to evolvig regulatory requiremets, decreasig margis, ad uprecedeted competitio.
More informationModified Line Search Method for Global Optimization
Modified Lie Search Method for Global Optimizatio Cria Grosa ad Ajith Abraham Ceter of Excellece for Quatifiable Quality of Service Norwegia Uiversity of Sciece ad Techology Trodheim, Norway {cria, ajith}@q2s.tu.o
More informationBaan Service Master Data Management
Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :
More informationBanking & Financial Services. White Paper. Client Onboarding: Digitize to Optimize
Bakig & Fiacial Services White Paper Cliet Oboardig: Digitize to Optimize About the Author Gaesh Raghava Padmaabha Gaesh Raghava is a Domai Cosultat with the Bakig ad Fiacial Services (BFS) uit at Tata
More informationAn Intelligence Community Human Capital Implementation Planning Framework
by David Broadhurst broadhurst_david@bah.com David Dye dye_david@bah.com David Humeasky humeasky_david@bah.com A Itelligece Commuity Huma Capital Implemetatio Plaig Framework Achievig Eterprise-Wide Itegratio
More information