DETROIT COC PERMANENT SUPPORTIVE HOUSING - MATCH POLICY & PROCEDURE

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1 DETROIT COC PERMANENT SUPPORTIVE HOUSING - MATCH POLICY & PROCEDURE

2 Detroit CoC Permanent Supportive Housing Matching Policy and Procedure The Detroit CoC prioritization and matching process for Permanent Supportive Housing (PSH) represents the uniform method to be used across the community for assessing individuals and matching them to and prioritizing placement into permanent supportive housing. The VI-SPDAT assessment tool will be used as a trigger to determine the need for a more comprehensive assessment under the Full SPDAT. The Coordinated Assessment Model (CAM) Lead Agency, the entity tasked with completed assessments and making referrals, will then triage individuals into the appropriate category of intervention. PSH Matching Process The PSH Matching Process is a coordinated activity of linking eligible clients to permanent supportive housing in the Detroit CoC. It involves structured collaboration between the Coordinated Assessment Model Lead Agency, the CoC Navigators, the CoC PSH providers and the CoC HMIS team. Matching occurs when vacancies are available in the Detroit CoC. Clients matched to Permanent Supportive Housing are determined using the CoC Prioritization as outlined in PSH Policy and Procedures. Please see the PSH Access Flowchart (Appendix 3) and the PSH Match Meeting Guide (Appendix 5) for detailed information. Revised Working Draft published May

3 PSH PRIORITIZATION ORDER FULL SPDAT Score Ranges for PSH: Families: Individuals: ALL CLIENTS (INCLUDING THOSE WITHIN PRIORITIZATION CATEGORIES, WHEN APPLICABLE) WILL BE RANKED BY THEIR FULL SPDAT SCORES; SINGLES AND FAMILIES WILL BE PRIORITIZED SEPARATELY PRIORITIZATION CATEGORIES 1. Chronic and Unsheltered first prioritization is given to clients that have been documented as chronic (HUD definition) and sleeping in unsheltered locations (as indicated by navigator determined biweekly with match readiness). 2. Chronic and Sheltered 3. Non Chronic and Unsheltered 4. Non- Chronic and Sheltered TIE BREAKERS (tie breakers only used for prioritization if households have the same Chronic /Non Chronic status and SPDAT score) 1. Length of time homeless (prioritized in descending order of length of time homeless <longest to shortest>) 2. Score on Physical Health & Wellness domain (higher score prioritized over lower score, rationale being that a person with a high score in this domain may be more at risk of dying on the streets) 3. Score on Mental Health & Wellness and Cognitive Functioning domain (higher score prioritized over lower score, rationale being that a person with a high score in this domain may be less likely to be able to get into housing without some assistance.) 4. Score on Substance use domain (higher score prioritized over lower score, rationale being that a person with a high score in this domain may be less likely to be able to get into housing without some assistance, and if serious enough, condition could be life-threatening) Revised Working Draft published May

4 Permanent Supportive Housing Waiting List Waitlist Management CAM PSH Team maintains electronic (Microsoft Excel) PSH waitlist There will be separate lists for singles and families Active/Inactive status: o Clients will maintain active status on waitlist for 45 days o The 45 day period begins when the client s packet is submitted to the match process o After 45 days, the navigator will contact the client to re-verify homeless status o If the client cannot be reached or is no longer homeless after 45 days, their status will be changed to inactive o After any period of inactivity a client can be re-added to the PSH waitlist upon positive homeless status/occurrence (with required documentation) The Waitlist will be purged by the CAM PSH team monthly using the following process: o Review the PSH Outcome Tracker (excel spreadsheet) to see how many days unmatched clients are on the waitlist. Clients that are on the waitlist for 45 (+) days are flagged. o Cross reference waitlist with shelter bed list and other HMIS program activity (Entries, Exits & Services) to verify if clients are still active and eligible for PSH. o If client is no longer active in HMIS, remove the client from the waitlist and add the client to the inactive tab in the PSH Outcome Tracker. Revised Working Draft published May

5 Roles and Responsibilities CAM Navigators: CAM Housing Navigators will serve as the main point of contact for homeless households determined to be eligible for Permanent Supportive Housing, per outcome score on the Full SPDAT assessment. The CAM Navigator s primary responsibility is to provide case management services, at the level and intensity required to ensure the household is housing ready. CAM Navigation is currently being provided by two entities: Community and Home Supports (CHS), the CAM Lead Agency partner, via referral from the CAM Lead Agency External Intake team. CoC Outreach teams (PATH and City of Detroit Street Outreach). Navigation Activities: Provide the CAM Lead (Intake Team) with Navigation appointment time slots. The CAM External Intake team will schedule appointments for consumers assessed in shelter that score PSH on the Full SPDAT in designated appointment slots. (CHS Only) Assess consumers referred to Navigation for PSH eligibility (i.e., presence of HUD approved disability). A Housing Choice Voucher (HCV) pre-application, and CAM HMIS referral should be completed for consumers with no verified disability. (CHS Only) Develop a client-centered Individualized Housing Assistance Plan (IHAP) to address/remove PSH eligibility barriers. The IHAP should be completed in person, and at the initial Navigation meeting with consumer. In some cases, an IHAP may already have been initiated (i.e., the CAM Lead initiates the housing plan as part of the SPDAT Intake process with shelter clients). Monitor the IHAP bi-weekly and document progress toward meeting goals/objectives identified in HMIS until a consumer is matched with a PSH housing provider. Provide community resources/referrals to address barriers identified in the IHAP, and provide direct assistance with helping the household access these resources and benefits (i.e., mainstream and entitlement benefits, linking/coordinating mental health services, follow-up with primary care physician, legal services, etc.) Provide in-person case management and supports coordination to assist households in obtaining all necessary basic eligibility documentation required for housing: - Government issued identification - Social Security Card(s) - Birth Records- when applicable for minor children - CoC approved Homeless Verification- including Chronic documentation when applicable - Verification of Disability- if applicable Revised Working Draft published May

6 - Proof of Income, or Self-Certification of zero income - DD-214 (Veterans only) Explain PSH CoC Prioritization, as stated in Policy & Procedures. Provide consumer with bi-weekly PSH Match status updates following the bi-weekly PSH Match meetings. Ensure consumer s Verification of Homelessness documentation is within 30 days, prior to PSH Match. Provide any necessary support to PSH provider/consumer, post PSH Match, to facilitate and successful housing placement. Provide notification to the PSH Coordinator when a consumer is no longer being navigated, stating the reason the consumer should now be deemed inactive on the PSH waitlist. Complete required HMIS activities: - Enter Full SPDAT Score (CoC Outreach Navigators) - ROI - Housing Plan - Update Housing Match Assessment - RRH Referral (Consumers that score PSH with no disability) - Document all client engagement in case notes - Upload allowable documents in HMIS Cam Intake Staff: Schedule shelter clients that score PSH on the Full SPDAT assessment with a Navigation Appointment o Navigation appointment time slots are provided by the CAM partner that is providing Navigation services for these clients Receive and manage PSH hard-copy packets submitted to the CAM weekly by Navigation providers (PATH, Street Outreach, & Community and Home Supports) Update CAM Master Tracker spreadsheet Audit PSH referral packets to ensure basic eligibility criteria is met; including HMIS required activities (CAM referral, VI & /or Full SPDAT, Housing Match Assessment, Housing Plan, Case Notes, uploaded eligibility documents) Notify and return to navigator PSH packets that do not meet minimal PSH Match Ready criteria Maintain communication (via ) with Navigation leadership to ensure efficiency and on-going quality improvement Submit approved PSH packets to the PSH facilitator in prioritization order in preparation for matching to appropriate PSH provider Revised Working Draft published May

7 Permanent Supportive Housing Facilitator: PSH facilitator adheres to and manages PSH matching meeting as set forth in the PSH Policy and Procedure guide. PSH facilitator reviews the PSH Criteria Grid bi-weekly to determine best match for clients and PSH providers. PSH facilitator manages and pre-assigns PSH files electronically to PSH providers and analyzes vacancy report and determine placement allocation. PSH facilitator is responsible for supporting and facilitating the PSH Match process including the number vacancies (units) based on HMIS data and PSH Providers/ Property Management program standards. PSH facilitator develops, implements, and evaluates a comprehensive plan for meeting the educational needs of the system and/or assigned PSH providers, CAM navigators and funders. The PSH facilitator updates HMIS data on the Housing Match Assessment bi-weekly. PSH facilitator contributes to the shared governance/housing First models through participation on PSH sub-committee/cam oversight committee. PSH facilitator will problem solve complaints and communicate with PSH clients, PSH providers, CoC Lead, CAM navigators, funders (as needed). PSH facilitator promotes continual quality improvement by sustaining and updating bi-weekly reports, PSH waitlist, spreadsheets, agenda, files, return forms, and other required paperwork. Facilitator will coordinate with the CAM Intake team for best delivery of services. Permanent Supportive Housing Provider: All clients housed in Detroit CoC PSH Units will be referred from the Detroit CoC PSH waitlist only Report vacancies (including no vacancies) bi-weekly to the PSH facilitator via the CAM website Designate staff to attend bi-weekly match meetings and accept client referrals Process client referrals within 30 days of receipt Adhere to post-referral contact and return policy as outlined in the PSH policy and procedure Provide client with written receipt of refusal - if client refuses offered PSH Unit Provide client with written receipt of refusal if provider refuses client entry into project/unit Adhere to Housing First values as outlined in the PSH policy and procedure Adhere to PSH HUD contract(s) related to assisting client(s) with obtaining a unit HMIS duties: Revised Working Draft published May

8 o Document in HMIS client contact and status in HMIS contact notes o Maintain due diligence with updating status on the Housing Match Assessment o Identify your agency as PSH provider on the Housing Match Assessment o Perform PSH HMIS duties as prescribed by HUD HMIS data standards PSH Match Meeting Specific Policy Criteria Housing First Values All Detroit CoC funded PSH providers are expected to adhere to the Housing First model unless otherwise noted in their current HUD project application(s): Few to no programmatic prerequisites to permanent housing entry o Clients who are offered permanent supportive housing are not subject to preconditions to housing such as the ability to demonstrate sobriety, completion of alcohol or drug treatment, or agreeing to comply with a treatment regimen upon entry into the program. o Clients are not required to first enter a transitional housing program in order to gain entry into permanent housing. Persons entering permanent supportive housing may do so from street outreach or emergency shelter. Low barrier admission policies o Permanent supportive housing admissions policies will be designed to screen-in rather than screen out applicants who have the greatest barriers to housing. o Admissions policies will not exclude those from permanent supportive housing based on having no or very little income, poor rental history and past evictions, or criminal histories. o Housing programs may have tenant selection policies that prioritize people based on their SPDAT score, length of homelessness, or those who have the highest service needs. Rapid and streamlined entry into housing o Policy surrounding matching clients with specific barriers (i.e. mental health, substance abuse, etc.) with programs that have a proven history of working with that population Supportive services are voluntary, but can and should be used to persistently engage tenants to ensure housing stability o Tenants are not required to participate in program services as a condition of tenancy o Services are proactively offered to the client in order to achieve housing stability. Tenants have full rights, responsibilities, and legal protections o Permanent housing is defined as housing where tenants have leases that confer full rights, responsibilities, and legal protections under federal, state, and local housing laws. o Tenants are educated about their lease terms, given access to legal assistance, and encouraged to exercise their full legal rights and responsibilities. o Tenant association or council to review program policies and provide feedback as well as a formal process to submit suggestions and grievances Revised Working Draft published May

9 Practices and policies to prevent lease violations and evictions o Permanent supportive housing programs will attempt to include policies consistent with the housing first model. o Alcohol or drug use in itself will not be considered lease violations unless such use results in disturbance to neighbors or is associated with illegal activity. o Programs will allow for tenants to enter into payment installation agreements when rent is missed rather than proceed with the eviction process. Client Contact In the event that a PSH Provider decides to return a client file they must have done the following: PSH provider must document in HMIS that they have attempted to contact client on three separate occasions prior to returning client file to match meeting. In event that client was unable to be reached due to extenuating circumstance such as hospitalization or brief jail period, client will be placed in first position at subsequent match meeting to be either rematched with original PSH provider, if there are vacancies, or be matched with a new PSH provider. Client Refusal The client has a right to refuse his or her match to a PSH provider on two separate occasions: After first refusal, client will be presented first at the subsequent match meeting. However, client refusal does not guarantee that he or she will not be matched to the same PSH provider in their second attempt. After second refusal, the client will be presented in the subsequent match meeting based upon the Detroit CoC s prioritization policy. Navigators are responsible for explaining to the client their right to refuse a PSH provider and possible implications of refusal related to prioritization. Client Choice Client choice will be exercised with the PSH Matching Process Navigators will address client needs related to housing (i.e. geographic location, unit type, provider) and identify these needs on PSH Face sheet prior to matching PSH providers will address client choice post- match as determined by their funder and/or indicated in their agency policy and procedures Every effort will be made to appropriately match clients with housing that will best suit their needs Revised Working Draft published May

10 Funder Requirements/Special Populations Matching process will prioritize clients of special populations to be matched with agencies that receive funding to work with these specific populations o Example: Veterans, SMI, families, HIV Providers Right to Refusal Providers maintain the right to refuse a client if there has been past documented incidents working with that client where there was potential harm to the service provider or if the client was at risk of harming themselves. Providers maintain the right to refuse a client if there is a balance owed from a previous tenancy with said client; Providers will make an attempt to refer clients to resources (based on availability) to assist with negative balances or rental debt. Revised Working Draft published May

11 Permanent Supportive Housing Policy and Procedure Appendices: 1. SPDAT Policy (Draft) 2. PSH Criteria Grid (Working Document) 3. PSH Access Flowchart 4. CAM Audit Checklist 5. PSH Match Meeting Guide 6. Glossary of Terms Revised Working Draft published May

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17 PSH PROGRAM CRITERIA GRID DETROIT COC DETROIT HUD GRANTEES DETROIT PSH AGENCIES DETROIT PSH BEDS DETROIT DEDICATED CHRONIC BEDS INVENTORY ABOVE AS OF 2015 HIC THIS WILL BE UPDATED AS NEW PROGRAMS COME ONLINE UPDATES AND CHANGES TO THE INFORMATION BELOW CAN BE MADE ON AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE Non-Chronically Homeless Units ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Required Docs. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE Antisdel- ID, Homeless documentation and Disability documentation CASS Antisdel Project Based 1584 Elmhurst Must be homeless Must have a disability Cannot have life-time sex offender status Cannot be on parole Cannot have a conviction of producing methamphetamine Arthur Antisdel (Continental Property Management)- Birth Certificate, I.D., Social Security card, proof of income, bank statements, household count, homeless documentation and disability documentation No No 1 bd 41 1

18 AGENCY CASS PROJECT(S) Brady PROJECT BASED/ SCATTERED SITE Project Based 440 Webb ELIGIBILITY CRITERIA Must be homeless Must have a disability EXCLUSIONARY CRITERIA Cannot have life-time sex offender status Cannot be on parole Cannot have a conviction of producing methamphetamine PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Required Docs. Brady- I.D., homeless documentation and disability documentation INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE No No 1 bd 9 TOTAL AVAILABLE COTS Bursemeyer Manor? Wyoming YES 10 MDHHS- COTS S+C (State) Scattered-Site Must be homeless (per the HUD definition) Must have a mental Police clearance is required Cannot have life-time sex offender status Min. Required Docs. Picture ID, SS Card, Birth Certificate and SS Card for Minor Child N/A Min. Required Docs. No YES 1 bedroom Or Family Proof of homelessness, Proof of mental, Identification, Birth records Children, SS card, Proof of income, Det East Health Services State S+C Scattered Site Must be homeless Must have a mental History of arson Sex offenders Unit fires, using drugs on premises Police clearance required No Yes 1 bedroom Or Family 34 2

19 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Min. Required Docs. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE Det East Health Services SHP Gateway- PH Scattered Site Must be homeless Must have a mental History of arson Sex offenders Proof of homelessness, Proof of mental, Identification, Birth records Children, SS card, Proof of income, No Yes 1 bedroom Or Family 37 Unit fires, using drugs on premises Police clearance required Min. Required Docs. Det East Health Services S+C- Gateway Scattered Site Must be homeless Must have a mental History of arson Sex offenders Proof of homelessness, Proof of mental, Identification, Birth records Children, SS card, Proof of income, No Yes 1 bedroom Or Family 32 Unit fires, using drugs on premises Police clearance required DRMM Maranatha Project Based Woodward Must be homeless Must have a mental Must have a physical disability or chronic health condition Must have case management needs Must be sober and/or actively engaged in Cannot have life-time sex offender status Cannot have a conviction of producing meth Cannot have been evicted within the past 2 years from federally subsidized housing Min. Required Docs. Proof of homelessness, proof of disability N/A Yes; waived on caseby-case basis, and will accept person if gaining finances is in progress NO SRO 28 3

20 AGENCY DRMM PROJECT(S) My Own Place PROJECT BASED/ SCATTERED SITE Project Based Woodward ELIGIBILITY CRITERIA substance abuse treatment Must be actively engaged in mental health treatment if s/he has a mental Must be a youth (18-25) Must be a senior (55-61) Must be a senior (62+) Must identify as male Must be a single individual Must be homeless Must have a mental Must have a physical disability or chronic health condition Must have case management needs Must be sober and/or actively engaged in substance abuse treatment Must be actively engaged in mental health treatment if s/he has a mental Must be a youth (18-25) Must be a senior (55-61) EXCLUSIONARY CRITERIA Cannot have a conviction for a violent crime in the last 3 years (including arson) Cannot have a conviction for a violent crime in the last 2 years (including arson) Cannot have been terminated from a unit due to fraud in the last 10 years Cannot have been terminated from a unit with damages to unit in last 10 years Cannot have life-time sex offender status Cannot have a conviction of producing meth Cannot have been evicted within the past 2 years from federally subsidized housing Cannot have a conviction for a violent crime in the last 3 years (including arson) Cannot have a conviction for a violent crime in the last 2 years (including arson) Cannot have been terminated from a PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Min. Required Docs. Proof of homelessness, proof of disability N/A INCOME REQ.? Yes; waived on caseby-case basis, and will accept person if gaining finances is in progress CAN HOUSE FAMILIES? UNIT SIZE NO SRO 8 TOTAL AVAILABLE 4

21 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA Must be a senior (62+) Must identify as male Must be a single individual EXCLUSIONARY CRITERIA unit due to fraud in the last 10 years Cannot have been terminated from a unit with damages to unit in last 10 years PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE Mariners Inn EXTENDED RESIDENCY Project Based- 445 Ledyard Required Docs. Identification Social security card N/A Yes must be able to 30% of income. No, income requirem ent cannot be waived. Tenant must have income to qualify. NO SRO- SHARED 27 NSO BELL Project Based-882 Oakman Must be homeless Must have case management needs Cannot have a conviction of producing methamphetamine Required Docs. State ID SS Card Yes, case by case 1 bd 78 5

22 AGENCY NSO MDHHS- NSO PROJECT(S) NSO SHP LEASING S+C State PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA Must be a single individual (ie, not a couple, person has no children in his/her care) EXCLUSIONARY CRITERIA Cannot have been evicted within the past 2 years from federally subsidized housing Cannot have a conviction for a violent crime in the last 3 years (including arson) PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Proof of Income Verification of Disability Verification of Homelessness INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE Scattered Site NO NO 10 Scattered Site Min. Required Docs. TOTAL AVAILABLE SWCS S+C State Scattered Site Must be homeless Must have a mental None Picture ID for all adult household members, SS Card for all household members, Birth Certificates for all dependents, Original Homeless Verification, Psychiatric Evaluation with SMI Diagnosis, Current VOD, Chronic Homeless Documentation (if chronic) Income Statement for all household members (dated within 30 days). No 1 bedroom N/A 6

23 AGENCY SWCS PROJECT(S) PROJECT BASED/ SCATTERED SITE Wilshire Project Based W. Grand Blvd ELIGIBILITY CRITERIA Must be homeless Must have a mental EXCLUSIONARY CRITERIA Cannot have life-time sex offender status Cannot have a conviction of producing meth Cannot have been evicted within the past 2 years from federally subsidized housing Cannot have a conviction for a violent crime in the last 3 years (including arson) PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Min. Required Docs Picture ID for all adult household members SS Card for all household members Birth Certificates for all dependents Original Homeless Verification Psychiatric Evaluation with SMI Diagnosis Current VOD Chronic Homeless Documentation (if chronic) Income Statement for all household members (dated within 30 days) DTE Status Printout No Felony or Eviction within 3 years, DTE service must be transferred in clients name INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE No NO 14 TOTAL AVAILABLE MDHHS- SWCS State S+C (Springwells) Scattered Site NO YES 20 7

24 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE SWCS County S+C (Southwest Housing Partners) Scattered Site NO YES 24 SWCS S+C Southwest Solutions (matrix) Scattered Site NO NO 5 SWCS Michigan Health & Wellness Scattered Site Must be homeless chronically or > 40 SPDAT Score Must have a disability None No 1 bedroom 40 MDHHS- TASMD State S+C Scattered Site Must be homeless Must have a mental None None No YES TASMD BEIT Scattered Site No YES 56 TASMD INFINITY Scattered Site No YES 50 2, 3, or 4 bedroom 8

25 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE Chronically Homeless Units COTS Pathways Scatted Site ELIGIBILITY CRITERIA Must be chronically homeless Must be a family Must be chronically homeless (per the HUD definition) Must have a mental Must have a substance abuse disorder Must have HIV/AIDS Must have a development disability brain injury Must have case management needs Must be a youth (18-25) Must be a senior (55-61) Must be a senior (62+) Must be a family (ie, have a head of household with children) Must have a disability EXCLUSIONARY CRITERIA Cannot have life-time sex offender status Cannot have a conviction for a violent crime in the last 3 years (including arson) Cannot have a conviction for a violent crime in the last 2 years (including arson) PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Min. Required Docs. Verification of homelessness Third Party verification of special need/disability Valid picture identification for all adult household members Social security cards for all household members, birth certificate for child (ren) Proof of cash/non cash benefits Verification as to whether or not primary referred person can or cannot get utilities on in their name. Tax credit property. cannot have any serious criminal history, i.e. carjacking and or violent type crimes INCOME REQ.? No CAN HOUSE FAMILIES? YES UNIT SIZE 1 4 bedroom 48 TOTAL AVAILABLE MDHHS- COTS S+C (State) Scattered-Site Must be chronically homeless (per the HUD definition) Must have a mental Police clearance is required Cannot have life-time sex offender status Min. Required Docs. Picture ID, SS Card, Birth Certificate and SS Card for Minor Child N/A No YES 1 bedroom Or Family 9

26 AGENCY COTS PROJECT(S) DCI/COTS OMEGA PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE Scattered Site NO YES 30 Required Docs. Chronicity documentation. disability documentation. ID, Soc. Birth Certificate (Crystal) TOTAL AVAILABLE DCC DCCMH BONUS LEASING PROJECT Scattered- Site(includes tenant-based, sponsor based, and master-leased projects) Must be chronically homeless Must have case management needs Must be actively engaged in mental health treatment if s/he has a mental Cannot have a conviction of producing methamphetamine Category 1 Homeless verification or Category 4 fleeing domestic violence (single female or male) Proof of income, proof of valid government issued ID, Social Security Card, proof of disability, in some cases a birth record(tax Credit properties)- (Donald) Do not know for which program KMG Prestige- Tax Credit Units Mt. Vernon and Chesterfield (Midtown): Will not take CSC, multiple felonies, arson, or drug trafficking charges. Zeicor- Non-Tax Credit Units- Russell Woods Apartments (Westside)-Will take most felonies, drug trafficking charges and arson with letter from therapist. NO NO Studio and 1 bedroom Elite Property Management-Tax Credit Units (Eastside and Westside) - Will not take CSC, Multiple Felonies or Arson. Will consider some drug charges with letter from therapist. Westport Property Management (Eastside and Westside)-Non-Tax Credit Units-Will take CSC, multiple felonies, arson (with explanation) and drug charges. 10

27 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Leitrum- (Midtown)-Non Tax Credit Units-Will not take CSC, Will not take Arson, Will take multiple felonies or drug charges. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE Ace Investment Group- (Westside) Non Tax Credit Units-Will take Multiple felonies, will not take CSC, will not take Arson, will take some drug charges. Active Warrants MDHHS- DCI DCI (State S+C) Scattered-Site Must be homeless Must have a disability Cannot have life-time sex offender status Required Docs. Verification of Homelessness Verification of Disability Police Clearance Min. Required Docs. No 1 bedroom Det East Health Services S+C- Gateway Scattered Site Must be homeless Must have a mental History of arson Sex offenders Proof of homelessness, Proof of mental, Identification, Birth records Children, SS card, Proof of income, No Yes 1 bedroom Or Family 12 BEDS Unit fires, using drugs on premises Police clearance required Min. Required Docs. Det East Health Services SHP Gateway- PH Scattered Site Must be homeless Must have a mental History of arson Sex offenders Proof of homelessness, Proof of mental, Identification, Birth records Children, SS card, No Yes 1 bedroom Or Family 2 BEDS 11

28 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Proof of income, INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE Unit fires, using drugs on premises Police clearance required DRMM Maranatha Project Based Must be chronically homeless Must have a mental Must have a physical disability or chronic health condition Must have case management needs Must be sober and/or actively engaged in substance abuse treatment Must be actively engaged in mental health treatment if s/he has a mental Must be a youth (18-25) Must be a senior (55-61) Must be a senior (62+) Must identify as male Must be a single individual Cannot have life-time sex offender status Cannot have a conviction of producing meth Cannot have been evicted within the past 2 years from federally subsidized housing Cannot have a conviction for a violent crime in the last 3 years (including arson) Cannot have a conviction for a violent crime in the last 2 years (including arson) Cannot have been terminated from a unit due to fraud in the last 10 years Cannot have been terminated from a unit with damages to unit in last 10 years Min. Required Docs. Proof of homelessness, proof of disability N/A Yes; waived on caseby-case basis, and will accept person if gaining finances is in progress SRO 38 DRMM My Own Place Project Based Min. Required Docs. NO NO SRO 23 12

29 AGENCY PROJECT(S) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. Proof of CHRONIC homelessness, proof of disability INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE TOTAL AVAILABLE N/A Min. Required Docs. Proof of CHRONIC homelessness, proof of disability DRMM DOUGLAS Project Based Must be chronically homeless NO NO SRO 56 N/A Mariner Inn MDHHS EXTENDED RESIDENCY S+C COTS/NSO Project Based- 445 Ledyard Scattered-Site Required Docs. Identification Social security card N/A Yes must be able to 30% of income. No, income requirem ent cannot be waived. Tenant must have income to qualify. Mariner Inn SRO- SHARED

30 AGENCY NSO NSO PROJECT(S) Michigan Health & Wellness BELL (Chronic Units) PROJECT BASED/ SCATTERED SITE ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE Scattered Site 40 Project Based (Bell) Must be chronically homeless (per the HUD definition) Must have case management needs Must be a single individual (i.e., not a couple, person has no children in his/her care) Cannot have a conviction of producing methamphetamine Cannot have been evicted within the past 2 years from federally subsidized housing Cannot have a conviction for a violent crime in the last 3 years (including arson) Required Docs. State ID SS Card Proof of Income Verification of Disability Verification of Homelessness Yes, case by case 1 bedroom 77 TOTAL AVAILABLE NSO NSO SHP LEASING Scattered Site NO NO 20 NSO MDHHS- NSO SWCS FUSE S+C State Intensive Case Managemen t Chronically Homeless CAM Scattered Site Scattered Site Some are master lease, so choice may be limited Must be chronically homeless (per the HUD definition) Must have a mental None No NO 1, 2, and 3 bedroom 28 14

31 AGENCY SWCS PROJECT(S) Housing Recovery Project PROJECT BASED/ SCATTERED SITE Scattered Site Some are master lease, so choice may be limited ELIGIBILITY CRITERIA EXCLUSIONARY CRITERIA PROPERTY MANAGEMENT CRITERIA/MIN REQ. DOCS. INCOME REQ.? CAN HOUSE FAMILIES? UNIT SIZE NO YES 41 TOTAL AVAILABLE Scattered Site MDHHS- SWCS MDHHS- SWCS State S+C II Samaritan State S+C III - Chronically Homeless Some are master lease, so choice may be limited Scattered Site Some are master lease, so choice may be limited NO NO 47 NO NO 58 15

32 CAM - PSH Match Flow Chart 2016 COC NAVIGATION C A M Navigated Packets Submitted to CAM Intake; Referral made to CAM in HMIS COMMUNICATION Customer Service Follow-up for Clients and Providers conducted by PSH Facilitator Assigned to Navigator (CAM/PATH - 30 days to attain documents) PSH PACKET REVIEW CAM Intake will review packets for documents using the AUDIT CHECKLIST Incomplete packets (missing documents) Complete packets (FACE SHEET & ALL vital documents attached AND uploaded into HMIS) PSH WAITLIST Client placed on PSH Waitlist and ranked by PSH Prioritization Policies and Procedures Active/Inactive Client List Purged every 45 days IF HMIS Alert/Flag Entered CAM makes attempts to contact MATCHING PROCESS Client matched to vacancies on PSH Vacancy Log based on prioritization and vacancies presented; Make referral to provider in HMIS PSH MATCH MEETING Case referrals are reviewed, PSH Updates discussed & RETURNS are accepted H0USED POST MATCH Case assignment update ed within 24 hours 30 Day Engagement attempts Return to CAM *STREET OUTREACH

33 Meets Minimum Threshold: Yes No PSH PACKET AUDIT CHECKLIST Client Name: PSH Packet Preparer: Reviewed by: HMIS #: Date Submitted: Full-SPDAT Score: PACKET DOCUMENTATION CAM PSH Face Sheet Government-Issued Photo ID (Adults 18+) Birth Record(s) (Children) Social Security Card(s) (Entire household) Proof of Income (or) HMIS ROI Full-SPDAT Disability HUD Verification of Disability (VOD) (Select from below) Mental Disability (Psych Evaluation) Physical Disability (Medical Record) Substance Abuse Credentials: Diagnosis: Diagnosis: Diagnosis: (Diagnostic evaluation by licensed professional) Homeless Non-Chronic (Select from below) Emergency Shelter Transitional Housing Safe Haven Place not Meant for Human Habitation Chronic (Select from below) Continuously Homeless 12 months (OR) HUD Chronic Documentation Current Verification of Homelessness (30 days) 3 rd Party Verification Homeless 4 separate occasions in 3 years=12 months HUD Chronic Documentation Current Verification of Homelessness (30 days) 3 rd Party Verification Current Verification of Homelessness (dated within 30 days): Yes / No HMIS- REQUIRED DATA ENTRY Housing Match Assessment Full-SPDAT (With Comment/Rationale) VI-SPDAT Referral to CAM ROI DOCUMENTS UPLOADED USING NAMING CONVENTION Government Issued Photo ID Birth Records (if applicable) Proof of Income (if applicable) Verification of Chronicity (if applicable) Verification of Homelessness Verification of Disability : Meets HUD Standard : Does Not Meet HUD Standard : Missing 3/30/2016 SP

34 PSH PROCESS INCLUDING MATCH MEETING GUIDANCE PSH Match Meetings are bi-weekly on Thursday Southwest Solutions (HRC) - Conference Room B 1600 Porter, Detroit, MI (2:30-4:00 p.m.) PERMANENT SUPPORTIVE HOUSING CAM INTAKE ACTIVITIES PSH Intake Packets are submitted by three sources: o CAM Navigators (CHS) o PATH Teams o City of Detroit Outreach Team All packets are submitted and audited by the CAM Intake department and are submitted to PSH Team each Thursday prior to PSH Bi-Weekly upcoming meeting. PSH Submissions from CAM Navigators, PATH Teams, and City of Detroit Outreach are accepted on a rolling basis. CAM Intake Department shall review packets and FWD Data : o o o Completed packets-all vital documents attached or uploaded into HMIS and meet the qualification standards of SMI/Physical Disability + Chronic/Non-Chronic Incomplete packet- Any file missing the minimum documents are assigned to Navigator (CAM/PATH - 30 days to attain documents) for resubmission to the CAM Intake Department. CAM Intake imports data from CAM website and forwards (vacancy data) bi-weekly to PSH facilitator. PSH FACILATATOR ACTIVITIES PSH facilitator receives vacancy data via and uses the information to Pre-Assign PSH Files PSH facilitator inputs all data bi-weekly: PSH Outcome Tracker PSH Waitlist PSH HMIS Data/Alerts PSH facilitator sends case assignments updates within 24 hours of a PSH Match Meeting PSH facilitator sends PSH Outcome tracker within 72 hours of a PSH Match Meeting PSH Customer Services are addressed with hours of an issues from a PSH Provider/Consumer

35 - Any case upon review that is return that maybe eligible for assistance with another PSH Provider shall be re-matched up two times to resolve any issues *IT IS ALSO IMPORTANT TO NOTE THAT INDIVIDUALS MUST RESIDE IN THE DETROIT COC AND REMAIN CATERGORY 1 HOMELESS TO REMAIN ELIGIBLE FOR SERVICES PSH PROVIDER ACTIVITIES PSH Providers are expected to make three documented attempts in HMIS to engage a consumer before returning the case as AWOL o The attempts should be entered in HMIS Contacts sub assessment found on the Summary or Profile pages o The total engagement process is a maximum (30 days) If no contact is made, the PSH Provider must return the case with a Return Form. PSH Providers must Update HMIS/CAM Website on all their cases bi-weekly (14 days) o All reports are due the week the PSH Match Meeting by 5:00 p.m. for accurate data and PSH case assignments. o The CAM Weebly website: PSH Providers must return all cases with the Return Form- providing the rationale for the unsuccessful PSH Match

36 Glossary of terms Active Status- refers to a status for the PSH waitlist. Active status is determined if the client is still in contact with the PSH process 45 days after their packet has been submitted to the PSH match meeting ; active status is verified by the PSH navigator AWOL- refers to a reason for return status. AWOL status is determined if a person cannot be located by the provider for assistance after referral and minimum contacts have been made. CAM Navigator- serves as the main point of contact for homeless households determined to be eligible for Permanent Supportive Housing per outcome score on the Full SPDAT assessment. Primary responsibility is to provide case management services, at the level and intensity required to ensure the household is ready for referral to PSH provider. Coordinated Assessment Model (CAM)- is the CoC s coordinated entry approach to prioritizing and providing services to persons experiencing a housing crisis. Chronically Homeless- an unaccompanied individual with a disabling condition who has been continuously homeless for one year or more OR an unaccompanied individual with a disabling condition who has had at least 4 separate homelessness occasions in the last 3 years where the combined occasions total at least 12 months. Occasions separated by a break of at least seven nights Stays in institution of fewer than 90 days do not constitute a break Homeless Management Information System (HMIS)- is a web-based database used by service organizations to collect and record information on people experiencing homelessness; specific funding partners require use of a HMIS Housed- refers to a client placed in a permanent supportive housing unit or other permanent housing. Inactive Status- refers to a status for the PSH waitlist. Inactive status is determined if the client is unable to be located 45 days after their packet has been submitted to the PSH match meeting; inactive status is verified by the PSH navigator Ineligible- refers to a client who has applied for assistance through the coordinated assessment model, however, did not meet qualifications for permanent supportive housing Match Meeting- refers to a bi-weekly meeting where permanent supportive housing providers come to receive clients to serve in their permanent supportive housing programs Pending- refers to a client who has been placed with a provider but has not received a permanent supportive housing unit

37 Permanent Supportive Housing (PSH)- refers to CoC and Non-CoC funded housing aimed at reintegrating individuals or families experiencing homelessness into the community by addressing their basic need for housing and providing ongoing support PSH Facilitator- manages the PSH Waitlist; Analyzes vacancy report to determine best match and preassigns PSH files electronically to PSH providers; Facilitates PSH Match Meeting PSH Provider- refers to an agency that manages PSH units (CoC and Non-CoC funded) and accepts client referrals through the CAM PSH matching process to fill unit vacancies. Refusal of Service- refers to a client who has decided to not proceed with assistance for PSH through the coordinated assessment model. Returned to CAM- refers to a client that has been returned by the PSH provider without locating housing. SPDAT- Service Prioritization Decision Assistance Tool - it is an evidence-informed assessment tool used to determine an individual s or family s acuity while experiencing homelessness. The tool, across multiple components can be used to assist with prioritizing who to serve next and why, while concurrently identifying the areas in the persons/family s life where support is most likely necessary in order to avoid housing instability. United States Department of Housing and Urban Development (HUD)- is a department within the federal government who is assigned with developing strong, sustainable, inclusive communities and quality, affordable homes for all. VI-SPDAT- Vulnerability Index -Service Prioritization Decision Assistance Tool it serves as pre-screen and/or assessment (in some communities) to help identify who should be recommended for various levels of housing and support intervention. While the SPDAT is the full assessment tool, the VI-SPDAT is a survey that can be used to pre-screen and prioritize clients to receive the full assessment.