Web Content Management Market Shares, Strategies, and Forecasts, 2008 to Web Content Management Infrastructure. Picture by Susie Eustis

Transcription

1 Web Content Management Market Shares, Strategies, and Forecasts, 2008 to 2014 Web Content Management Infrastructure Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc.

2 Lexington, Massachusetts CHECK OUT THESE KEY TOPICS WEB CONTENT MANAGEMENT WCM COLLABORATION REPOSITORIES SEARCH RECORDS MANAGEMENT COMPONENT MANAGEMENT RICH MEDIA MANAGEMENT CONTENT COMPONENT MANAGEMENT INTERACTIVE INTERFACE CACHE Compliance Content Management Application Server Blogs Instant Messaging Wikis Web 2.0 Workflow Instant Messaging (IM) Life Cycle Management Collaboration Workflow INTELLIGENT CONTENT MANAGEMENT SOCIAL NETWORKING RUNTIME PLATFORM PORTALS CONTENT MANAGEMENT TECHNOLOGY OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Web Content Management Market Strategies, Market Shares, and Market Forecasts, WinterGreen Research announces that it has a new study on Web content management markets. Systems are poised for significant growth as people move to purchase marketing and Web 2.0 based applications based on XML and integration technologies. Web content management (WCM) systems are basic infrastructure for unstructured information published to the Web from departments. Unstructured information is becoming more structured as it is tagged with XML tags and managed in components enabling reuse and repurposing of content. As unstructured content begins to look like structured content, the database techniques are migrating to Web content management markets. To effectively attract and engage customers online, marketing departments need to quickly and easily create landing pages, entire Web sites and a variety of interactive online campaigns that will enable them to unlock the potential of their interactive strategies. Web positioning addresses systems appropriate for use by Web savvy consumers that select their financial instruments. Insurance, or soap (whatever) based on their online experience. Solutions empower delivery of content that will engage individuals in the digital marketplace. Businesses seek to maximize online performance. Solutions enable customers to continue to leverage content in creative ways. Content drives online business performance. Web content management (WCM) systems are basic infrastructure for placing unstructured information on Web sites. Web content management is a central aspect of growing the business and staying competitive because it provides access to information that can be used for decision making. Web content management solutions help corporations organize, control and access vital business image and video content useful for designing marketing campaigns. Web content management solutions matter to corporate IT because they are used to manage the ever-increasing volumes of information used by marketing departments dispersed all over the world. Web content needs to conform to mounting regulatory requirements and legislative pressure. Web content management systems are used by marketing departments to provide information in a manner that is responsive to requests.

4 Caching systems are evolving inside repository systems to speed up delivery of information. Alternative delivery systems are creating flexibility for document and content capabilities. The entry of SaaS players and open source players changes the market by giving Web 2.0 market participants strategic advantage. Protecting a global brand, delivering streaming video to a corporate portal, and making complex images available to promote products and services are done. Managing rich media assets is an essential component of an enterprise content platform. Increasing volumes of rich media assets means companies are struggling to easily find, manipulate and re-purpose rich media content across the enterprise. The digital brand management systems put users in control of rich media assets. Web content management markets at $372 million in 2007 are anticipated to reach $2 billion by Market growth is a direct result of movements to leverage the Internet as a channel, respond to implementation of broadband networks for video and image transmission, create automated marketing systems implementation, and leverage market opportunities brought by the ability ot have data sent over portable wireless devices. Companies Profiled Market Leaders OpenText / RedDot EMC Interwoven

5 Market Participants Adobe / Macromedia Alfresco Autonomy Group / Verity Blue Coat Systems Ektron EMC / Documentum FatWire Hewlett Packard / Tower Software IBM / WebSphere SOA / FileNet Informatica Intel / Sarvega Interwoven JustSystems Magnus Group / Vasont Microsoft / SharePoint OpenText / Artesia / RedDot Oracle / Stellent Percussion Tibco Terremark Thoma Cressey Bravo / Hyland Software TigerLogic Corporation Vignette Yash Younts Consulting Web Content Management Market Shares, Strategies, and Forecasts,

6 THIS IS THE 358TH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, TELEPHONE EQUIPMENT, HEALTH EQUIPMENT, AND ENERGY. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. WE ESTABLISH ACCURATE MARKET FORECASTS BASED ON ECONOMIC AND MARKET CONDITIONS AS A BASE. USE INPUT/OUTPUT RATIOS, FLOW CHARTS, AND OTHER ECONOMIC METHODS TO QUANTIFY DATA. USE IN-HOUSE ANALYSTS WHO MEET STRINGENT QUALITY STANDARDS. INTERVIEWING KEY INDUSTRY PARTICIPANTS, EXPERTS AND END-USERS. OUR RESEARCH INCLUDES ACCESS TO LARGE PROPRIETARY DATABASES. LITERATURE SEARCH INCLUDES ANALYSIS OF TRADE PUBLICATIONS, GOVERNMENT REPORTS, AND CORPORATE LITERATURE. Mission Statement: WinterGreen Research is an independent business research organization funded by sale of market research, competitive analysis, and return on investment studies all over the world. Research is conducted with integrity and independence that is supported by the revenue from the sale of studies by a distribution network. The company seeks to support its distribution network. The company is dedicated to its customers, to helping those customers grow and understand markets as the markets change and evolve. Automation of process is a central focus for the WinterGreen Research company. Research is centered on new markets, evolving markets, and change in markets. Markets for new products depend on successful trials. Initial trials create a sounding board for a new product direction. Market growth for new products and services depends on completion of 100 successful trials with real paying customers. WinterGreen Research tracks those trials in various industries and the impact of the trials by talking to people. YOU MUST HAVE THIS STUDY

7 Web Content Management Market Shares, Strategies, and Forecasts, 2008 to 2014 Table of Contents WEB CONTENT MANAGEMENT EXECUTIVE SUMMARY WEB CONTENT MANAGEMENT EXECUTIVE SUMMARY Web Content Management Market Driving Forces Web Content Management Market Driving Forces Web Site Content Management Internet Site / Web Content Management Market Shares Web Content Management Market Forecasts ES-1 ES-1 ES-3 ES-5 ES-5 ES-7 WEB CONTENT MANAGEMENT MARKET DESCRIPTION AND MARKET DYNAMICS 1. WEB CONTENT MANAGEMENT MARKET DESCRIPTION AND MARKET DYNAMICS Web Publishing Web Publishing Expanding Beyond Marginalized Departmental Sites Web Publishing Depends on Improved Security Web Content Management System Cultural Collision Web Content Management System Web Publishing Depends on Improved Security Web Content Management System Cultural Collision Web Content Management System Master Data Content Management Content Management In Different Size Organizations Rapid Product Introductions And Multi- Channel Marketing Campaigns 1-12 Digital Technology Information Sharing For Business Functions Web 2.0 Internet Scale Mainstream Applications Web 2.0 Design Patterns Data is Next for Web Network Effects Collaboration Social Networking Heuristics Wiki-Style Collaborative Editing 1-18 WEB CONTENT MANAGEMENT MARKET SHARES AND MARKET FORECASTS 2 WEB CONTENT MANAGEMENT MARKET SHARES AND FORECASTS 2-1

8 2.1 Web Content Management Market Driving Forces Web Content Management Market Driving Forces Web Content Control Frameworks Internet As A Critical Sales, Service And Communications Channel Web Site Content Management Channel and Solution Providers Internet Site / Web Content Management Market Shares Open Text RedDot Content Management Solution Open Text / RedDot EMC Significant Web Content Management Solution Interwoven TeamSite High-performance Repository Oracle UCM Document Management IBM Web Content Management Filenet Systems & Technology Vignette Web Content Management Market Forecasts Web Content Management Frameworks Content Management Regional Analysis Open Text Solutions Asia Pacific Content Management Market 2-32 WEB CONTENT MANAGEMENT PRODUCT DESCRIPTION 3. WEB CONTENT MANAGEMENT PRODUCT DESCRIPTION Open Text / RedDot Open Text / RedDot Web Globalization -- Cultural Appropriateness RedDot Localization Of Web Sites RedDot Web Content Management Software RedDot Web Content Management Search OpenText Web Content Management EMC Web Content Management EMC Archiving Services Interwoven TeamSite Interwoven TeamSite High-performance Repository Interwoven TeamSite Unified Approach Interwoven TeamPortal Critical Elements Interwoven Team Portal Interwoven WorkSite Interwoven Universal Search Oracle UCM Web Content Management Oracle UCM Document Management EMC / Documentum EMC Business Process Management EMC Collaboration and Document Management EMC Compliance IBM Web Content Management Filenet Bank Systems & Technology IBM Workplace Web Content Management IBM Workplace Web Content Management Solves Complex Publishing Challenges IBM Workplace Web Content Management Server Consolidation 3-44

9 3.6.4 IBM Content Manager OnDemand Vignette Vignette Web Content Management Products Advanced Vignette Content Management Vignette Web Content Management Vignette Portals Vignette Collaboration Ektron TIBCO / Spotfire 3-57 TIBCO MDM Collaborative Information Manager Adobe GoLive 3-58 Adobe Contribute CS Adobe Contribute Publishing Server Alfresco SDL Tridion 3-63 SDL Tridion Web Site Globalization 3-64 SDL Tridion Visual BluePrinting 3-64 WEB CONTENT MANAGEMENT TECHNOLOGY 4. WEB CONTENT MANAGEMENT TECHNOLOGY Web AJAX Web Content Manager UI Assessments User Interface Customization Scripting Form Field Validation Content Management Used To Index And Coordinate Unstructured Data Lifecycle Control of Content Content Management Economic Benefit Eco Systems Drive Web Content Management Storage Content Management vs. SOA Integration Implementations Standardization Of Interfaces Target Markets Authoring Tool Technology Vendors Collaborative Document Management Document Management Collaboration Web Marketing Positioning WEB CONTENT MANAGEMENT COMPANY PROFILES 5. ENTERPRISE CONTENT MANAGEMENT COMPANY PROFILES Enterprise Content Management Suite Vendors Major Enterprise Content Management Suite Vendors Mid-Range ECM Specialty MC Vendors Adobe / Macromedia Adobe Strategy Adobe Digital Imaging And Digital Video Adobe Customers Adobe Financials 5-10

10 5.2.5 Adobe Ease Of Use For Information Management Alfresco Autonomy Group / Verity Blue Coat Systems Blue Coat Solution Blue Coat Revenue Blue Coat Acquisition of Packeteer Blue Coat Systems Customers Ektron Ektron CMS400.NET Collaborative Community Ektron Partners Ektron Customers Ektron Financials EMC EMC Acquisitions Selected EMC Partners Selected EMC Customers EMC Revenue EMC Segment Information EMC VMware Virtual Infrastructure EMC / Unisys and Expand Relationship in Enterprise Content Management FatWire FatWire Customers FatWire Partners Hewlett Packard Hewlett Packard Global Provider Of Products HP Products and Services: Segment Information Hewlett Packard Technology Solutions Group Hewlett Packard Enterprise Storage and Servers HP and Tower Software Hewlett Packard Tower Software TRIM Context IBM IBM Partners IBM ECM Customers IBM Revenue IBM Multinational Computer Technology IBM SOA Infrastructure IBM WebSphere SOA Business Integration Foundation IBM 2008 Fourth-Quarter and Full-Year Revenue Informatica Informatica Partners Informatica Customers Informatica Financials Intel / Sarvega Sarvega Interwoven Interwoven Engagement/Matter-Centric Collaboration Solution Interwoven Revenue Interwoven Best Practices Persuasive Content Improves the Customer Experience Interwoven Partners Interwoven Partner Classifications JustSystems Magnus Group Vasont Systems Vasont Partners 5-99

11 Vasont Systems Consulting Partner / Bright Path Solutions Vasont Systems Consulting Partner / Lionbridge Vasont Systems Consulting Partner / Wolff and Associates, LLC. Wolff Vasont Client / Server Vasont ASP Model Vasont Progressive Information Technologies Microsoft Microsoft Revenue Microsoft Client Revenue Microsoft Server and Tools Revenue Microsoft Online Services Business Revenue Microsoft Business Division Revenue Microsoft Entertainment and Devices Division Microsoft Segment Revenue Microsoft Competition Microsoft Security Vulnerabilities Microsoft Client Segment Microsoft Segments Open Text Livelink ECM Integration Microsoft Office SharePoint Server Microsoft Multinational Computer Technology Selected Microsoft Partners Microsoft Financials OpenText Open Text As An Independent Software Vendor Open Text Livelink ECM Product Line OpenText Customers Open Text Sony Alliance Open Text Industry Positioning Open Text Strategic Partnerships Open Text Strategic Customers OpenText Partners Open Text Livelink ECM Integration Microsoft Office SharePoint Server OpenText Revenue Oracle / Stellent Oracle Partners Oracle Customers Oracle Financials Percussion Percussion Partners Percussion Customers Tibco Tibco Partners Tibco Customers Tibco Financials Tibco Software Integration Software Tibco Revenue Tibco Revenue: Tibco Fourth Quarter Revenue Fiscal Tibco Customers Tibco Software Fourth Quarter 2007 Revenue Terremark Terremark Customers Terremark Financials Terremark Worldwide, Inc. Revenue 5-176

12 Terremark / Data Return Terremark Worldwide Deploys Fully-Configured Production Servers in Minutes Terremark Enterprise Cloud Computing Terremark Revenue -- Infinistructure, Infinicenter Thoma Cressey Bravo / Hyland Software Thoma Cressey Bravo Strategy Thoma Cressey Bravo Partners Thoma Cressey Bravo Customers Thoma Cressey Bravo Financials Hyland Software Hyland Software OnBase Integrated Document Management and Retrieval Solutions Hyland Software Integrated Document Management and Workflow: TigerLogic Corporation TigerLogic Customers Vignette Vignette Partners Vignette Customers Vignette Financials Yash Younts Consulting List of Tables and Figures ENTERPRISE CONTENT MANAGEMENT EXECUTIVE SUMMARY Table ES-1 Web Content Management Market Driving Forces Table ES-1 (Continued) Web Content Management Market Driving Forces Figure ES-2 Worldwide Web Content Management License, Maintenance, and Services Market Shares, 2007 Figure ES-3 Worldwide Web Content Management License, Maintenance, and Services Market Forecasts Dollars, ES-3 ES-4 ES-6 ES-8 WEB CONTENT MANAGEMENT MARKET DESCRIPTION AND MARKET DYNAMICS Table Web Publishing Functions Table Web Publishing Functions Table Content Management Digital Asset Uses

13 ENTERPRISE CONTENT MANAGEMENT MARKET SHARES AND MARKET FORECASTS Table Web Content Management Market Driving Forces Table Web 2.0 Internet Content Management Market Driving Forces Figure Worldwide Web Content Management License, Maintenance, and Services Market Shares, 2007 Table Worldwide Web Content Management License, Maintenance, and Services Market Shares, 2007 Figure EMC Interactive Interface Figure Worldwide Web Content Management License, Maintenance, and Services Market Forecasts Dollars, Figure Worldwide Web Content Management License, Maintenance, and Services Market Forecasts, Units, Table Worldwide Web Content Management License, Maintenance, and Services Market Forecasts Dollars, Table Content Management Framework Modules Table Web Content Management Driving Forces Table Competitive Aspects In The Web Content Management Industry Figure Regional Enterprise Content Management Markets Table Regional Enterprise Content Management Markets ENTERPRISE CONTENT MANAGEMENT PRODUCT DESCRIPTION Table Open Text / RedDot Integrated Social Networking Capabilities Table Open Text / RedDot Security and Personalization For Social Networking Table Open Text / RedDot Compliance and Validation Services Table Open Text / RedDot Compliance and Validation Services Table

14 Open Text / RedDot Web Globalization -- Cultural Appropriateness Aspects Table Open Text / RedDot Web Localization Table RedDot Web Site Localization Solutions Table 3-7 (Continued) 3-11 RedDot Web Site Localization Solutions Table RedDot Web Site Localization Benefits Table RedDot CMS and LiveServer Features Table RedDot Web Content Management Search Table EMC Web Content Management Products Table EMC Archiving Services Benefits Figure EMC Interactive Interface. Table Benefits of Interwoven Teamsite Table Interwoven TeamSite Business Users Features Table Interwoven Products For Maximizing Online Business Performance Table Interwoven Web Content Management (WCM) Core Functions Table 3-17 (Continued) Interwoven Web Content Management (WCM) Core Functions Table Benefits of Interwoven Team Portal Table Benefits of Interwoven Worksite Table Features of Oracle UCM Web Content Management Table Features of Oracle UCM Document Management Table Benefits of Oracle UCM Document Management Table EMC Content Management Solutions Table 3-23 (Continued) 3-34 EMC Content Management Solutions Table EMC Business Process Management Products Table EMC Collaboration and Document Management Products Table 3-25 (Continued) 3-37 EMC Collaboration and Document Management Products Table 3-25 (Continued) 3-38 EMC Collaboration and Document Management Products Table

15 IBM Web Content Management WebSphere Filenet Bank Systems Positioning Table Features of IBM Content Manager OnDemand Table IBM Content Manager OnDemand Product line Table Vignette Web content management solutions Table Vignette's Web Content Management Solutions Table Vignette Web Content Management Products Table 3-31 (Continued) Vignette Web Content Management Products Table Vignette Portals Content Management Products Table Vignette Collaboration Content Management Products Table 3-33 (Continued) 3-55 Vignette Collaboration Content Management Products Table Benefits of Ektron cms400.net Web Content Management Table Tibco Content Management Solutions Table Features of Adobe Contribute CS3 Content Management Table SDL Tridion ENTERPRISE CONTENT MANAGEMENT TECHNOLOGY Table AJAX Aspects Table Web Content Management Technologies Table Lifecycle Requirements For Controlling Content Table Key Mission Of Web Content Management Table Web Content Management Architecture Table Collaborative Document Management Functions Table 4-6 (Continued) 4-19 Collaborative Document Management Functions Table 4-6 (Continued) 4-20 Collaborative Document Management Functions Table 4-6 (Continued) 4-21 Collaborative Document Management Functions Table 4-6 (Continued) 4-22 Collaborative Document Management Functions

16 Table Document Management Collaboration Modules Table Document Management Collaboration Module Features Table 4-8 (Continued) 4-25 Document Management Collaboration Module Features ENTERPRISE CONTENT MANAGEMENT COMPANY PROFILES Table Adobe Target Market Strategy Table Blue Coat Security Solution Table EMC VMWare Virtual Infrastructure Business Revenue Growth Positioning Table Hewlett Packard Global Positioning Table Hewlett Packard Tower Software Global, Vertical Markets Table Hewlett Packard Tower Software Global, Reducing Risk During Litigation Table Hewlett Packard Tower Software Microsoft Office Documents Table Hewlett Packard Tower TRIM Context Features Overview Figure IBM Revenue and Income Table Interwoven Engagement/Matter-Centric Collaboration Solution Functions Figure Selected InterWoven Brands Supported Table Microsoft Response to Security Vulnerabilities Table Open Text Content Management Functions Table Key Factors Distinguishing Open Text Livelink ECM Figure Selected OpenText LiveLink Partners Table Selected Open Text Customers Figure Artesia Partners Table Terremark's Enterprise Cloud Functions Table

17 Hyland Software OnBase Workflow Core Features Table YASH Comprehensive Service Approach Holistic View Table Yosh Business Process, Business Environment Initiatives ABOUT THE COMPANY WINTERGREEN RESEARCH, IS AN INDEPENDENT RESEARCH COMPANY FOCUSING ON DETERMINATION OF MARKET SHARES AND MARKET FORECASTS OF SEGMENTS WORLDWIDE. THE COMPANY IS FUNDED BY THE DIRECT SALE OF STUDIES AND THROUGH A WORLDWIDE NETWORK OF DISTRIBUTORS THAT INCLUDES THOMPSON FINANCIAL, GLOBAL INFORMATION, MARKET RESEARCH.COM, AND RESEARCH AND MARKETS.COM. THE COMPANY HAS A RETURN ON INVESTMENT ANALYSIS TOOL BASED ON MODELS THAT REFLECT THE FEATURES AND BENEFITS OF A PARTICULAR PRODUCT OR SERVICES SET. BUSINESS ROI MODELS ARE EVOLVED FOR A PARTICULAR PRODUCT SET. THESE WILL ARTICULATE THE COMPETITIVE MESSAGE IN ROI TERMS FOR THE PARTICULAR PRODUCT SETS AND SHOW THE FUNCTIONAL AND TCO ADVANTAGE OF PRODUCTS VS. COMPETITORS. THE MODELS ARE VERY USEFUL FOR COMMUNICATING THE PARTNER MESSAGE. A COMBINED SOFTWARE AND PARTNER SOFTWARE AND SERVICES SOLUTION CAN BE ARTICULATED AS A MARKETING MESSAGE IN THE MODELS. THE MODELS ARE A VERY SIGNIFICANT ASPECT OF THE OVERALL PARTNER PRESENTATION, PROVIDING THE CAPABILITY OF USING THE MODELS IN COMBINATION WITH A POWER POINT MARKETING MESSAGE TO BE USED FOR CLOSING THE SALE. PARTNERS CAN USE A POWER POINT THAT REFERENCES THE ONLINE ROI TOOL SO THAT CUSTOMERS GET THE MARKETING MESSAGE IN A CLEAR AN CRISP MANNER ABLE TO BE PRESENTED WITHIN 10 MINUTES, AND YET HAVE THE GRANULARITY OF THE ROI TOOL SO THAT A POTENTIAL CUSTOMER CAN DIG INTO THE ROI NUMBERS IF THEY WISH BY BUYING A USER NAME FROM WINTERGREEN RESEARCH AND GOING TO THE WGR SITE TO GET THE NUMBERS INDEPENDENTLY OF IBM. THE ROI MODELS ARE GOOD AS A BASIS FOR THE POWER POINT PRESENTATION AND SO ALSO, IT IS GOOD THAT THE NUMBERS EXIST AND COME FROM A CREDIBLE INDEPENDENT SOURCE. WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, INTERNET AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES,

18 AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE SERVICES ORIENTED ARCHITECTURE MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, HEALTHCARE ROBOTICS EQUIPMENT, CLEANING ROBOTICS, EDUCATIONAL AND LEISURE ROBOTS, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB CAMS, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

19 Return To: ORDER FORM WinterGreen Research, Inc. 6 Raymond Street Lexington, MA USA Phone: (781) Fax: (781) PLEASE ENTER MY ORDER FOR: Web Content Mamagement Market Strategies, Shares, and Forecasts ALL REPORTS ARE AVAILABLE IN EITHER PRINT OR PDF- PDF PRINT ENCLOSED IS MY CHECK FOR $3,300 FOR SINGLE COPY, $4,300 FOR WEB SITE POSTING PLEASE BILL MY COMPANY USING P.O. NUMBER PLEASE CHARGE MY MASTERCARD/VISA/AMERICAN EXPRESS CARD NUMBER EXP. DATE If charging to a Credit card you may the order form, but not the card information Fax or Call with credit card information - Do not send card number as - You may send the order as ADDITIONAL $375 (EXTRA COPY PRICE IN EFFECT ONLY WITH INITIAL ORDER) NAME TITLE SIGNATURE COMPANY DIVISION ADDRESS CITY STATE / ZIP TELEPHONE FAX

20 PLEASE NOTE: RESIDENTS OF MASSACHUSETTS AND CONNECTICUT MUST INCLUDE APPROPRIATE SALES TAX SUBSCRIBERS OUTSIDE THE UNITED STATES MUST PROVIDE PREPAYMENT IN U.S. FUNDS