Philip A. Johnston 4829 Carter Hill Drive Columbia, South Carolina

Transcription

1 Philip A. Johnston 4829 Carter Hill Drive Columbia, South Carolina Information Technology Management/Leadership Successful executive in technology arena with experience in operations, P&L management, market development, and strategy planning in enterprise organizations. Track-record of partnering with business to leverage technology in support of growth. Results-oriented individual with a proven track record in technology service development and delivery. CORE COMPETENCIES: Vendor Management Technology Development Staff Coaching/Development Operations Management ROI Analysis Change Management System Design Strategic Planning PROFESSIONAL EXPERIENCE: Colonial Supplemental Insurance Columbia, SC 2007-Present Director, Information Technology Responsibility for strategic planning, budgeting, and staff development for Claims, Data Warehouse/ Business Intelligence, Imaging/Workflow, and Agency applications. Blue Cross Blue Shield of South Carolina Columbia, SC Manager, Document Management Systems Full responsibility for recruiting, managing, and strategic planning for this 30-person image processing and workflow management area. This area provides scanning, automated fax, OCR, and image management for this company of 15,000 employees. Deliver image solutions to our customers in Commercial and Government systems. Partner with IBM (Content Manager), OIT (Workflow Product), Esker (FaxGate), and other vendors for creation of multi-year Master Service Agreements (MSAs) supporting our customer base. Key Accomplishments: Implemented workflow systems for two high-volume Medicare operations. This implemented increased efficiency, validated compliance, and validated through system data our performance on government contract obligations. Upgraded OCR systems for two Government Services customers. This positioned us to bid on a major government contract coming up this year. 1

2 Manager, Commercial Systems Reporting to Director of Commercial Claims Processing. Full responsibility for recruiting, managing, and strategic planning for 40-person claims systems development group. Partner with operational customer executives to review, plan, present, and implement strategic technology objectives for service areas to increase quality, reduce costs, or increase responsiveness to end-customer members or providers. Key Accomplishments: Led effort to design and implement system changes for transition to Government HIPAA Transaction Standards. This effort was a 24-month, 7 million-dollar effort for commercial systems. Designed and implemented multiple EDI initiatives that increased electronic EDI transaction input to 91+% of claim channel volume. Partnered with two customer areas to modify claims systems resulting in 5 new group contracts and over 6,000 new subscribers. Enhanced web-based claims submission and inquiry functions providing higher usability and greater utilization. Current submission levels of over 4,000 claims per day using this facility. Renaissance Interactive (Impressa, Inc.) Atlanta, GA Vice President, Business Development Hired to integrate the sales process into the service delivery areas. Creation of a consulting approach to sales requiring a focused front-end investment, market/industry research, and specific, targeted solution development. Key Accomplishments: Creation of service descriptions, rate structures, distribution channels, and required promotional support. Creation of project plans for large application development efforts/proposals including WBS, dependencies, resources, and schedules. Managed business relationships with: Siemens, Johnson & Johnson, HoloPack International, Humana, and others. Quality monitoring of delivery against published project plans including actual versus estimated hours by task, business requirements versus existing build-out, vendor deliverables, percentage complete, and projected delivery schedule. 2

3 Creation of proposals and detailed work plans including technology architecture, workflow approach, and implementation plans. Creation of technology solutions proposals including technology architecture/platform, workflow, business approach, and implementation plan. Expanded technical knowledge in Electronic Commerce Products, Intranet Development/Design, Online Application Security, Content Management Systems/Products (Interwoven), Human Interface Design (Usability). Technical web-based applications on Microsoft and UNIX platforms and corresponding development tools. Increased closing ratio from 20% to 36%. Increased sales pipeline value from $300,000 to 1.1 Million in 14 months Creation of market penetration plan, initial sales pipeline. Metro Information Services, Inc. Columbia, SC Client Services Manager (Former company: Data Systems Technology purchased by Metro.) Managed and developed clients for Division Office. Served on the divisional management team. Developed regional strategy for increasing market share for SC. Exceeded projections by 12% for divisional P&L after acquisition. Responsible for selling technology services with existing client base, closed 3 major engagements. Technical Working Knowledge: Oracle Manufacturing and Financial Systems, DataStream MP-II Maintenance System, ERP systems (SAP, Baan, JD Edwards) Data Systems Technology, Inc. - Columbia, South Carolina Hired to assist company growth of a 8-person company with single customer. Contributed along with CEO and many others in developing the company to 78+ person, multi-state, profitable operation. Vice President Responsible for growth of company averaging over 30% per year. Functional and budgetary responsibility for marketing and sales function. Responsible for client relationships and growth of additional services, as measured on a quarterly basis. Preparation of annual marketing and sales plans and communication to company. Initiate and participate in key technology planning sessions with client base at CIO or IT Management level to determine new technology strategies. 3

4 Manage and lead 23 technical employees for time and materials group in consulting services on Client/Server and AS/400 platforms with a focus on the manufacturing industry. Achieved high level of profitability and growth for this service line and high customer satisfaction leading to continued growth. Manage and lead Networking services group of 10 people. Services included installation of Windows NT and Novell Network software, workstation configuration, and installation of Office applications (MS Exchange and others). Created "Client Teaming" approach for service with major increase in communication leading to relationships with little room for competition. Responsible for hiring, appraisals, incentives, and terminations if necessary. Ensure timely completion of deliverables to client base. Facilitates communication between sales, operations, and client management. Training and develop staff on technology related to ongoing engagements. Policy Management Systems (now CSC Corp), Blythewood, SC Product Manager, Insurance Reporting Product Develop product literature for the IMIS (Insurance Management Information System). Creation of company proposals for products and services. Perform sales presentations on IMIS product to prospects and customers. Install, test, and support all demonstration systems on various platforms. Act as customer liaison to discuss product features and functions to customers at presentations throughout the United States. Programmer/Analyst Development of systems for PMSC's Network Services Division. Design, develop, test, and implement changes to MVR (Motor Vehicle Reporting System). Provide technical field service for customers to assist them in integration of the MVR system with customer's existing insurance system. Programmer Perform requirement studies with clients to determine modifications necessary to implement PMSC systems (IMIS & ARS products). Design, develop, test, and implement modifications to systems using COBOL in the mainframe environment. 4

5 Education and Credentials Masters of Science in Management Science, 1990 University of South Carolina, Columbia, SC Bachelor of Business Administration, 1982 University of Miami, Coral Gables, FL Professional Training & Certifications Summer Executive Program, 2005 Management, Leadership, and Innovation in Information Technology Rushing Center, Furman University, Greenville, SC Technologies MVS/ESA, ZOS Mainframe Platform, OS/400, UNIX/AIX/LINUX, Networks, Windows 2003 Server ERP Systems, Inventory, BOM, CRM Claims Processing, Workflow Systems/Image Systems RPG, COBOL, C, VB, JAVA, JAVASCRIPT ORACLE, DB2, IMS, SQLSERVER Teaching Experience University of South Carolina, Moore School of Business: Taught MGSC 290, during the Fall 2007 and Fall 2008 semesters. Midlands Technical College, Columbia, SC Adjunct Professor Taught MTC s CPT-101 Introduction to Computers. Educated two sections of undergraduates students each semester. Curriculum included: lectures on computer architecture (major class/types of computers), software (both operating system and application software), networks (topologies, protocols, wireless, VPN), E-Business (website development, revenue models, ISPs). In addition, course required hands on lab work using the Microsoft Access, Excel, Word, and PowerPoint products. I also provided an outside assignment in MS Access for development of a database, associated queries, and semi-complex reports. Conference Presentations: IASA Annual Conference, June 2009 Insurance Payment Technologies using Optical Character Recognition. Presented data on project implemented at Colonial Life for payment processing. CEMA Conference, March 2001, Charleston, SC. Presented Opportunities in E-Commerce for the Large Manufacturer to over 350 conference participants. Presentation include discussions on Microsoft s Biztalk product, case studies for online part catalogs, supplier and other B2B opportunities, and use of Extranets for communication to distributors. CEMA is the association for Construction Equipment Manufacturers (companies like: Caterpillar, Grove Crane, etc.). The association has merged with the CEM association. 5

6 References: Phil Marshall Lecturer Moore School of Business University of South Carolina 1705 College Street Columbia, SC Marian Rutledge Nurse Department Chair Information Systems Technology Midlands Technical College P.O. Box 2408, Columbia, SC (803) (Beltline) 6