HYBRID NETWORK VIDEO RECODERS WITH INTERNAL RAID RECOVERY PROCEDURE

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1 XX HYBRID NETWORK VIDEO RECODERS WITH INTERNAL RAID RECOVERY PROCEDURE Copyright 2006 Vicon Industries Inc. All rights reserved. Product specifications subject to change without notice. Vicon and its logo are registered trademarks of Vicon Industries Inc. VICON INDUSTRIES INC., 89 ARKAY DRIVE, HAUPPAUGE, NEW YORK TEL: CCTV (2288) FAX: CCTV (2288) TOLL FREE: Hour Technical Support: VICON ( ) UK: 44/(0) WEB: Vicon part number Section 1 Rev 906

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5 Introduction The information in this instruction manual covers the operation and maintenance of the internal RAID on Kollector Elite XG Network Digital Video Recorders This unit should only be installed by a qualified technician using approved materials and wiring practices in accordance with the National Electrical Code ANSI/NFPA 70, state, and local electrical codes. Read these instructions thoroughly before beginning an installation. This document describes the steps and actions that need to be taken in order to replace and repair a failed database drive or OS hard drive on the Kollector Elite internal RAID. Configuration The Kollector Elite with the internal RAID is pre-configured to allow all data recorded by the Kollector to be RAID protected in case of a hard drive failure. The Kollector is equipped with 5 removable drives of which: 3 or 4 drives (model dependent) are in hot-swappable mode for the database 1 drive is the operating system drive and is cold-swappable O.S. Drive DB Drives (3 or 4) Cold-swappable Hot-swappable Note: The Kollector Elite models with internal RAID do not have a CD drive. XX Rev 906 Kollector Elite with Internal RAID Introduction 1

6 Monitoring the RAID System The hard drives in the Kollector are run by an internal RAID controller that handles the entire hot-swappable drives array. This controller can be monitored using Internet Explorer from the Kollector itself or remotely. Note: To work remotely, firewall settings will need to be changed. In order to run the RAID console follow these steps: To open the RAID console: a. Click Start or press the Windows button on the keyboard. b. Choose Run and type The following window will display: 2 Configuration XX Rev 906 Kollector Elite with Internal RAID

7 Click the Hyperlink with the Kollector name, under the Select the Server below to Configure RAID Controllers The following page will load up: In the password field enter the Password (factory default is 1234 ) Select the full access option and click Submit XX Rev 906 Kollector Elite with Internal RAID Configuration 3

8 The following screen shows the RAID array as it was defined by Vicon. Every RAID array is built from 3 or 4 drives. A failed drive will show with a red mark on it to indicate the RAID is broken and needs to be replaced. Refer to the Replacing a Bad Database Drive procedure that follows for details. There is no need perform any action on the RAID For further assistance, contact Vicon technical support at VICON ( ) 4 Configuration XX Rev 906 Kollector Elite with Internal RAID

9 Replacing a Bad Database Drive When a drive in the RAID fails, the Kollector will beep to announce that a drive has failed. Follow the next steps in order to repair the drive: 1. Log in to the RAID console, as described previously in this document. 2. The failed drive will show up in the device screen. 3. In order to switch off the beep sound: a. Click on the card icon under the Physical View. b. Another menu opens on the right. c. Click on Silence Alarm. 4. Identify the failed drive in the list and, using that drive number, locate the bad drive in the Kollector, keeping in mind that the operating system drive (leftmost) is not part of the RAID. O.S. Drive Drive 0 Drive 1 Drive 2 Drive 3 XX Rev 906 Kollector Elite with Internal RAID Configuration 5

10 5. Remove the bad drive using the key provided. 6. Insert a new drive and lock it into place using the key. 7. At this stage, the RAID console should show the word Rebuilding next to the drive; this will continue to display until the RAID has rebuilt itself. 8. When the rebuild process is completed and all drives have returned to normal: a. Reboot the Kollector using the Restart button on ViconNet. b. Allow Scandisk to run and verify the disk integrity; this process might take a few minutes. Following these steps will ensure maximum protection of the recorded data Replacing the OS Hard Drive Contact Vicon Technical Support ( VICON, ) if there is a problem with the OS hard drive. After Vicon has verified that the OS hard drive needs to be replaced, they will send a replacement drive and all necessary software, product code Follow the instructions below to replace the OS hard drive. 1. Turn off the power to the Kollector Elite. 2. The OS drive is located on the left side of the storage array. 3. Pull out the OS drive by pushing the lower part of the bay. OS HDD 4. Use a Philips head screwdriver to remove the OS hard drive. 6 Configuration XX Rev 906 Kollector Elite with Internal RAID

11 5. Insert the new OS hard drive back into its location (first bay on right). Push it firmly all the way in. 6. Apply power to the Kollector. Windows XP will come up. 7. After few seconds the message Windows has finished installing new devices. Do you want to restart your computer now? will display. 8. Press Yes to restart the Kollector. 9. When the Kollector starts again, go into the Start menu -> Run ->.Type The Intel RAID Web Console will load). XX Rev 906 Kollector Elite with Internal RAID Configuration 7

12 11. Click the Hyperlink under the Select the Server below section on the page. 12. Select the full access option and click Submit. 13. Verify that the RAID has all hard drives assigned to it and that there is no hard drive failure. Define a Name 1. Right click on Start and choose the "Explore" option. 2. Right click on "My Computer" and choose Properties. 3. Select the "Computer Name" tab. 4. Press the "Change" button. 5. Change the name from "KP-0000" to the name selected for this computer. 6. Press "OK" button. 7. Change the computer description to be the same as the computer name just selected for this Kollector Elite unit. 8. Press "OK" button. 9. You will be asked to restart the computer. 8 Configuration XX Rev 906 Kollector Elite with Internal RAID

13 Change Network Settings 1. Right click on Start and choose the "Explore" option. 2. Right click on "My Network Places" and choose "Properties". 3. Right click on the "Local Area Connection" icon and choose ''Properties". 4. Left click the "Advanced" slider. Make sure that the "V" for the "Internet Connection Firewall" is on. 5. Left click the "General" slider. 6. Scroll down the menu and double click on "Internet Protocol (TCP/IP)". 7. Enter the "IP Address", "Subnet mask". 8. "Default Gateway" and "DNS" are optional and might be used while connecting to the Internet, etc. 9. Press "OK" twice to approve the network settings. Installing ViconNet 1. To install ViconNet, use the Start Menu -> Run -> Type C:\Vicon\Index.htm. 2. The ViconNet Setup Menu will display. Run ViconNet software installation and driver installation. Refer to appropriate documentation as needed. XX Rev 906 Kollector Elite with Internal RAID Configuration 9

14 Shipping Instructions Use the following procedure when returning a unit to the factory: 1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below. Record the name of the Vicon employee who issued the R.A. Vicon Industries Inc. 89 Arkay Drive Hauppauge, NY Phone: CCTV (2288); Toll-Free: ; Fax: CCTV (2288) For service or returns from countries in Europe, contact: Vicon Industries (U.K.) Ltd Brunel Way Fareham, PO15 5TX United Kingdom Phone: +44 (0) ; Fax: +44 (0) Attach a sheet of paper to the unit with the following information: a. Name and address of the company returning the unit b. Name of the Vicon employee who issued the R.A. c. R. A. number d. Brief description of the installation e. Complete description of the problem and circumstances under which it occurs f. Unit s original date of purchase, if still under warranty 3. Pack the unit carefully. Use the original shipping carton or its equivalent for maximum protection. 4. Mark the R.A. number on the outside of the carton on the shipping label. 10 Shipping Instructions XX Rev 906 Kollector Elite with Internal RAID

15 Vicon Standard Equipment Warranty Vicon Industries Inc. (the Company ) warrants your equipment to be free from defects in material and workmanship under Normal Use from the date of original retail purchase for a period of three years, with the following exceptions: 1. VCRs, all models: Labor and video heads warranted for 120 days from date of original retail purchase. All other parts warranted for one year from date of original retail purchase. 2. Video monitor CRT (cathode ray tube) and LCD monitors, all models: One year from date of original retail purchase. 3. Uninterruptible Power Supplies: Two years from date of original retail purchase. 4. VDR-204 and VDR-208 Recorder Series: One year from date of original retail purchase. 5. Normal Use excludes prolonged use of lens and pan-and-tilt motors, gear heads, and gears due to continuous use of autopan or tour modes of operation. Such continuous operation is outside the scope of this warranty. Date of retail purchase is the date original end-user takes possession of the equipment, or, at the sole discretion of the Company, the date the equipment first becomes operational by the original end-user. The sole remedy under this Warranty is that defective equipment be repaired or (at the Company s option) replaced, at Company repair centers, provided the equipment has been authorized for return by the Company, and the return shipment is prepaid in accordance with policy. The Company will not be obligated to repair or replace equipment showing abuse or damage, or to parts which in the judgment of the Company are not defective, or any equipment which may have been tampered with, altered, misused, or been subject to unauthorized repair. Software supplied either separately or in hardware is furnished on an As Is basis. Vicon does not warrant that such software shall be error (bug) free. Software support via telephone, if provided at no cost, may be discontinued at any time without notice at Vicon s sole discretion. Vicon reserves the right to make changes to its software in any of its products at any time and without notice. This Warranty is in lieu of all other conditions and warranties express or implied as to the Goods, including any warranty of merchantability or fitness and the remedy specified in this Warranty is in lieu of all other remedies available to the Purchaser. No one is authorized to assume any liability on behalf of the Company, or impose any obligations on it in connection with the sale of any Goods, other than that which is specified above. In no event will the Company be liable for indirect, special, incidental, consequential, or other damages, whether arising from interrupted equipment operation, loss of data, replacement of equipment or software, costs or repairs undertaken by the Purchaser, or other causes. This warranty applies to all sales made by the Company or its dealers and shall be governed by the laws of New York State without regard to its conflict of laws principles. This Warranty shall be enforceable against the Company only in the courts located in the State of New York. The form of this Warranty is effective August 2, THE TERMS OF THIS WARRANTY APPLY ONLY TO SALES MADE WHILE THIS WARRANTY IS IN EFFECT. THIS WARRANTY SHALL BE OF NO EFFECT IF AT THE TIME OF SALE A DIFFERENT WARRANTY IS POSTED ON THE COMPANY S WEBSITE, IN THAT EVENT, THE TERMS OF THE POSTED WARRANTY SHALL APPLY EXCLUSIVELY. XX Rev 906 Kollector Elite with Internal RAID Vicon Standard Equipment Warranty 11

16 Vicon Industries Inc. Corporate Headquarters 89 Arkay Drive Hauppauge, New York CCTV (2288) Fax: CCTV (2288) Vicon Europe Headquarters Brunel Way Fareham, PO15 5TX United Kingdom +44 (0) Fax: +44 (0) Brussels Office Planet II - Unit E Leuvensesteenweg 542 B-1930 Zaventem Belgium +32 (2) Fax: +32 (2) Far East Office Unit 5, 17/F, Metropole Square 2 On Yiu Street, Shatin New Territories, Hong Kong (852) Fax: (852) Internet Address:

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