José Joskowicz. Master: Advanced Studies Diploma in Telematics Engineering, 2007 University of Vigo, Telematics Engineering Department, Spain

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1 José Joskowicz Phone: Cell: Address: Rambla República de Chile 4589/904 Montevideo, Uruguay IEEE Senior Member: RELATED EXPERIENCE In the professional area, I have been working as an Electrical Engineer, with specialization in Telecommunications, since In my professional career I had relevant positions, such has Manager of the Engineering Department and Manager of the Software Development Department at ISBEL S.A., reporting directly to the Board of Directors of the Company. In that position, I have been a Team Leader for more than 25 people. Currently I am working as a Senior Consultant and as Project Manager for telecommunications projects. In the Academia, I have more than 20 years of experience teaching at different Universities, in grade and post-grade engineering courses. I have also been tutor of thesis for under graduated students. EDUCATION University Education Electrical Engineer, 1995 University of the Republic, Faculty of Engineering (Facultad de Ingeniería, Universidad de la Republica), Uruguay. Master: Advanced Studies Diploma in Telematics Engineering, 2007 University of Vigo, Telematics Engineering Department, Spain Doctor (Ph.D.) in Telematics Engineering, 2012 University of Vigo, Telematics Engineering Department, Spain Degree in Physics (Licenciatura en Física). 3rd year approved. University of the Republic, Faculty of Science (Facultad de Ciencias, Universidad de la República), Uruguay. 1

2 Technical Education IADE Technical Schools Title: Radio and Color TV Technician, 1985 Project Management Education Project Management Institute (PMI) Title: Project Management Professional (PMP), 2007 Additional Courses and Training Digital Transmission Fundamentals ANTEL, July 5 16, 1993 Fiber Optics Transmission System Siemens Telecomunicazoini S.p.A., October Installation and Deployment for "Companion" celular systems NORTEL Buenos Aires, August 1 4, 1994 Agenda: Design and implementation of private cellular telephone systems using CT2 and CT2+ standards Microcellular Deployment NORTEL Richardson (Dallas), November 3 5, 1997 Agenda: Design of corporate micro cellular telephony systems Microcellular Installation and Maintenance NORTEL Richardson (Dallas), November 6 7, 1997 Agenda: Installation of corporate micro cellular telephony systems IBDN Design and Engineering NORDX/CDT Buenos Aires, September 15-16, 1998 Agenda: Structured cabling systems design IBDN Installation NORDX/CDT Buenos Aires, September 17-18, 1998 Agenda: Structured cabling systems installation NORTEL Symposium Call Center Integration NORTEL Cala (Miami), April 11 16, 1999 Agenda: Call Center Technologies integration (IVR, CTI, PBX, etc.) NORTEL Symposium Call Center Server NORTEL Cala (Miami), April 19 23, 1999 Agenda: New generation of Call Center Technologies BayStack Switching Technology NORTEL ITCollege Buenos Aires, March, 1999 Agenda: Data switching Technologies 2

3 Accelerated Router Configuration NORTEL ITCollege Buenos Aires, April, 2000 Agenda: Installation and Configuration of Nortel routers Introduction to ISO 9000:2000 quality systems Soluziona, Montevideo (Uruguay), May, 2000 Internal auditors for ISO 9000:2000 Soluziona, Montevideo (Uruguay), November, 2000 Organizational Effectiveness Cycle Franklin Covey, Montevideo (Uruguay), May, 2002 Human Resources Policies Franklin Covey, Montevideo (Uruguay), July, 2002 Introduction to Routers Allied Telesyn ISBEL, Montevideo (Uruguay), October, 2002 ISO 9000 Quality Management System LATU Sistemas, Montevideo (Uruguay), March, 2003 Datawarehosing sales techniques Microstrategy, Montevideo (Uruguay), May, 2003 Update in IP telephony and wireless networks NORTEL, Montevideo (Uruguay), May, 2003 Internal Quality Audit LATU Sistemas, Montevideo (Uruguay), May, 2003 Quality Audit ISO 9001 Version 2000 LATU Sistemas, Montevideo (Uruguay), June, 2003 NORTEL Symposium Web Center Portal 4.0 NORTEL, Dallas (USA), October, 2003 Agenda: Multimedia Contact Center Project Management Program ISEDE, Montevideo (Uruguay), November, 2003 Practical Training in ISMS (Information Security Management Systems) ISO/IEC 17799:2000 LATU Sistemas Orion, Montevideo (Uruguay), November, 2003 Business English Anglo, Montevideo (Uruguay), 2004 Advanced Java J2EE programming Empower U, Montevideo (Uruguay), July, 2004 Customer Satisfaction Workshop Enrique Baliño, Montevideo (Uruguay), August

4 SQL Server 2000 Administration ISBEL, Montevideo (Uruguay), November, 2005 Techniques for Black Box Testing Facultad de Ingeniería, Universidad de la República, Montevideo (Uruguay), April 2006 Designing phones applications for Java and GSP ISBEL, Montevideo (Uruguay), May 2006 Course and workshop for the PMP certification PMI Montevideo Chapter, Montevideo (Uruguay), April October, 2007 NORTEL/AVAYA Technical Certifications Certified Support Specialist (2001) 3C Design Expert Designation (2001) Certified Account Specialist - Enterprise Solutions (2001) 3C Support Expert Designation (2002) Certified Support Specialist VoIP (2003) Certified Support Specialist - Symposium Call Center (2003) Certified Support Expert - IP Convergence (2003) Certified Design Specialist - SCCS/Express/TAPI/Web Client/Agent (2003) Certified Design Expert - IP Convergence (2003) Certified Technology Expert - Converged IP Networks (2003) Certified Technology Specialist - Converged IP Telephony Solutions (2003) Certified Support Specialist - MPS Application Developer (2004) Certified Support Specialist - MPS Application Developer Speech (2004) Certified Support Specialist - Web Center Portal (2004) Certified Support Specialist - Contact Center Manager Rls Installation & Maintenance (2007) Certified Design Specialist - Contact Center Rls. 6.0 (2007) Certified Support Specialist - Contact Center Rls Application Developer (2007) Certified Support Specialist - Contact Center Multimedia Rls. 6.0 (2007) Certified Design Specialist - Communication Server 1000 Rls. 5.0 Networking Design (2007) Certified Support Specialist - Communication Server 1000 Rls. 5.0 Installation & Commissioning (2007) Certified Support Expert - Communication Server 1000 Rls BCM Rls. 4.0 Multi-site Integration (2007) Certified Design Expert - Communication Server 1000 Rls. 5.0 Applications Engineering (2007) Certified Implementation Specialist (ACIS) Avaya Aura Contact Center 6.0 (2011) 4

5 Certified Implementation Specialist (ACIS) - Avaya Aura Communication Server 1000 (2012) HONORS / AWARDS Participation on behalf of Uruguay in the "Second Ibero-American Mathematics Olympiad" Paysandú, Uruguay, 1987 First prize of the "National Mathematics Olympiad" organized by the Weizmann Institute of Israel. Montevideo, Uruguay, 1987 Engineering of the year, award obtained from NORTEL Networks, for the CALA (Caribbean and Latin America) region. Buenos Aires, Argentina, 2005 IEEE Senior Member Since 2011 CONFERENCES, SEMINARS AND EVENTS Weizmann Institute of Israel, "19th annual Dr. Bessie F. Lawrence International Summer Science Institute, carrying out research in laser spectroscopy. Rehovot, Israel, 1987 International Symposium "Science and Technology as productive forces" Montevideo, Uruguay, 1991 Latin American and Caribbean Conference on Micro Isis Buenos Aires, Argentina, 1992 IEEE Latincon 92, as author Santiago, Chile, 1992 Wireless Communications IEEE, Montevideo, 1995 IT and Telecommunications Seminar IEEE, Montevideo, ,2,3... testing! Seminar CES Centro de Ensayos de Software, Montevideo, Uruguay, 2006 First Regional Telecommunications Congress MVD Telecom 2006, as co-author Montevideo, Uruguay, 2006 III Regional Congress on Project Management 5

6 Montevideo, Uruguay, 2007 Conference on Theory of Constraints PMI Montevideo, Uruguay, 2008 Conference on Corporate social responsibility PMI Montevideo, Uruguay, 2008 IV Regional Congress on Project Management PMI Montevideo, Uruguay, 2008 Future Multimedia Networking (FMN) 2009, as author Coimbra, Portugal, 2009 Latin American Networking Conference (LANC) 2009, as author Pelotas, Brasil, 2009 Conference on International Project Management IEEE Engineering Management Society, Montevideo, Uruguay, 2010 VI International Congress on Project Management PMI Montevideo, Uruguay, 2010 TEACHING University of the Republic, Faculty of Science (Facultad de Ciencias, Universidad de la República), Uruguay From: December 1989 To: February 1994 Last Position: Assistant ( Grado 1 ) Teaching of subjects "Electromagnetism", "Laboratory of Thermodynamics" and "Modern Physics Laboratory." University of the Republic, Faculty of Engineering, Electric Engineering Institute (Facultad de Ingeniería, Universidad de la Republica, Instituto de Ingeniería Eléctrica) From: Februray 1994 Current Position: Associate Professor (Grado 3) Teaching the course "Logic Design", with participation in theoretical classes and laboratory practices Teaching the course "Digital Telephony", dictating some of the lectures of the course 6

7 Primarily responsible for the course "Telecommunications Workshop" participating in the design of the agenda, the general organization of the course and in the preparation of training and study materials Primarily responsible for the course "Corporate Networks", postgraduate university and professional development course (Diploma of Specialization in Telecommunications). The agenda for this course includes Voice Networks, Data Networks, Unified Networks, H.323, SIP, VoIP, and structured cabling systems. Responsible for designing the agenda, the general organization of the course and the preparation of training and study materials today Primarily responsible for the course "Corporate Unified Communications", postgraduate university course (Diploma of Specialization in Telecommunications) and professional development. The agenda for this course includes the convergence of voice and data networks, from the corporate perspective. Responsible for designing the agenda, the overall course organization and the preparation of training materials and study. Teaching of the course "Digital Telephony" and "Telecommunications Core Network". Participation in the design of the agenda, overall course organization and preparation of training and study materials. Tutor of Thesis Tutor of the Thesis Study and implementation of an H.323 Gatekeeper. Tutor of the Thesis Umpire remote monitoring system equipment. Participation in the evaluation of the Thesis STAS-nfxr, system to remotely manage and control an FM transmitter. Participation in the evaluation of the Thesis Cable TV Decoder. Participation in the evaluation of the Thesis Push to talk, based on SIP. Tutor of the Thesis SIP Videophone. Participation in the evaluation of the Thesis CAS - CDR Software Analysis. Tutor of the Thesis Voice Quality over IP Networks (Best Project Award 2009) Participation in the evaluation of the Thesis Umaguma (multimedia messaging over Bluetooth). Tutor of the Thesis Obelix (Corporate Telecomunications Core Network base on Open Source SIP projects Co-Tutor of the Thesis Video Quality of Service Estimation in IP Networks, University of Montevideo,

8 University of Montevideo, Faculty of Telematics Engineering (Universidad de Montevideo, Facultad de Ingeniería Telemática), Uruguay From: July 2008 To: November 2008 Last Position: Professor Teaching part of the course "Transmission Lines", with participation in theoretical classes. PROFESSIONAL ACTIVITIES Engineering Student at ANTEL, in the Transmission area. Responsibilities: Supervision and support of the optical fiber network in Montevideo Engineering Department, at ISBEL S.A.. Responsibilities: Support to customers in PBX problems, Installation of new PBX systems Associate, at J.K. Soft Ltda. Responsibilities: Software development in different kind of projects: - Design and deployment of the informatics system for the Project Fuel-O-Mat (vehicular control). The system is used for control and monitoring of more than vehicles - Design and development of Call Center applications, with CTI (Computer Telephony Integration) technologies. - Design and development of CDR (Call Detail Recording) applications, for different kinds of PBX - Design and development of IVR (Interactive Voice Response) systems. - Design and deployment of remote alarm collection and reporting systems Manager of the Engineering Department, at ISBEL S.A. Main responsibilities: - Team Leader for more than 25 people, including Engineers, Engineering students and technicians. - Supervision of the design, implementation and support of voice and data telecommunications networks - High level technical support on voice and data telecommunications networks (PBX, LAN, WAN, VoIP) - Education and Training in technical skills Manager of the Software Development Department, at ISBEL S.A. 8

9 Main responsibilities: - Team Leader of the software department team. - Project management in Uruguay and off-shore projects - Consulting in information and communication Technologies: CRM (Customer Relationship management), Contact Center applications, Systems Integration, IVR (Interactive Voice Response), etc. - Design and deployment of next generation Contact Center solutions. - Participation in the pre-sales process for the software projects - Project Manager for the Project FORWARD, a software application for Contact Centers. The final product was installed in many sites, in Uruguay, Chile, Mexico, Colombia and Dominican Republic. - Consulting in International Contact Centers Today Senior Consulting, at ISBEL S.A. Main responsibilities: - National and International Consulting, in complex technical problems in telecommunication system and VoIP (Voice Over IP) - Project Manager in telecommunications projects. - Teaching at Global Knowledge, Spain Remarked projects in the professional activity Project Manager of the project Call Center ANTEL (Uruguay, 2000) Project Manager of the project Call Center UTE Telegestiones (Uruguay, 2001) Project Manager of the project Call Center ACODIKE (Uruguay,2002) Project Manager of the project Call Center LLOYDS TSB (Paraguay, 2002) Project Manager of the project Call Center RIOGAS (Uruguay,2003) Project Manager of the project Development of FORWARD version 2.3 (Isbel, 2003) Project Manager of the project Development of FORWARD version 3.0 (Isbel, 2005) Project Manager of the project Call Center TELEFONICA CTC (Chile, 2005) Project Manager of the project Call Center GAS NOEL (México,2005) Consulting Call Center CONTAX (Brasil, 2005) Project Manager of the project Development of FORWARD version 3.5 (Isbel, 2006) Project Manager of the project Call Center LOCATEL (México, 2006) Consulting Call Center ITAU (Brasil, 2006) Project Manager of the project Call Center ATENTO Metepec (México,2007) Consulting Call Center HSBC (México, 2007) 9

10 Consulting Call Center SCOTIABANK (México, 2007) Project Manager of the project Call Center COMCEL (Haití, 2007) Consulting Call Center TOYOTA (Chile, 2007) Consulting Call Center ATENTO (México,2007) Consulting Call Center SULAMERICA Seguros (Brasil, 2007) Project Manager of the project Call Center ACCESA (Uruguay, 2008) Consulting Call Center VIVA (República Dominicana, 2008) Consulting Call Center DirecTV (Colombia, 2008) Consulting Call Center Voila (Haiti, 2008) Consulting Contact Management for Pepsico (Uruguay, 2008) Consulting Contact Management and IP Communications for OCA (Uruguay, 2008) Consulting Contact Management para Banco ITAU (Uruguay, 2009) Consulting Call Center para Capta (México, 2009) Consulting Call Center para DUCSA (Uruguay, 2009) Project Manager of the project IPCC IP Contact Center for CODETEL (Dominican Republic, ) Consulting Call Center, Banco ITAU (Uruguay, 2011) Project Manager of the project Distributed VoIP Network, MCB Bank (Aruba, 2012) PAPERS Computer Controlled Laser Spectroscopy Andrew M Green & José Joskowicz Weizmann Institute of Israel, 1987 Error evaluation of thermistor linearizing circuits Daniel Slomovitz & José Joskowicz Measurement Science and Technology 1 pp , 1990 Medidas precisas de temperatura mediante el uso de termistores NTC Daniel Slomovitz & José Joskowicz Encuentro de Tecnología Nacional, Facultad de Ingeniería, Montevideo, Uruguay. Oct Errores producidos por transductores de temperatura basados en Termistores NTC Daniel Slomovitz & José Joskowicz IEEE Latincon 1992, Santiago de Chile, Agosto 1992 Tortugas de piso con reconocimiento de voz como herramienta en la educación escolar José Joskowicz, Ricardo Kalijmann & Daniel Levinas Guía de la computación, 1995 Diseño e implementación de un algoritmo de reconocimiento de palabras aisladas independiente del locutor en tiempo real José Joskowicz, Ricardo Kalijmann & Daniel Levinas Seminario de Informática y Telecomunicaciones organizado por el IEEE en

11 2005: a 100 años de los artículos de 1905 de Albert Einstein y a 80 de su visita a Montevideo José Joskowicz, Rafael Sotelo Publicación de la Universidad de Montevideo, 2005 Desarrollo de un sistema de monitorización y administración remota de equipos de telecomunicaciones Federico Bonsignore, Federico Merino, Gonzalo Ramos, Rafael Staricco, José Joskowicz I Congreso Regional de Telecomunicaciones MVD Telecom 2006 Medida de la calidad de voz en redes IP José Joskowicz, Rafael Sotelo Memoria de Trabajos Número 5, Año 2007 Universidad de Montevideo A Mathematical Model for Evaluating the Perceptual Quality of Video Jose Joskowicz, José-Carlos López-Ardao, Miguel A. González Ortega, and Cándido López García FMN 2009, LNCS 5630, pp , Enhancements to the Opinion Model for Video-Telephony Applications Jose Joskowicz, J. Carlos López Ardao LANC 09, September 24 25, 2009, Pelotas, Brazil, pp A General Parametric Model for Perceptual Video Quality Estimation Jose Joskowicz, J. Carlos López Ardao IEEE International CQR Workshop, June , Vancouver, Canada Including the Effects of Video Content in the ITU-T G.1070 Video Quality Function Jose Joskowicz, J. Carlos López Ardao, Rafael Sotel CITA 2011, VI Congreso Ibero-americano de Telemática, Gramado, Brasil, Mayo 2011 Cadernos de Informática - Volume 6 - Número Quantitative Modeling of the Impact of Video Content in the ITU-T G Video Quality Estimation Function Jose Joskowicz, J. Carlos López Ardao, Rafael Sotelo INFORMÁTICA NA EDUCAÇÃO: teoria & prática, Porto Alegre, v.14, n.2, 2011, pages Combining the Effects of FrameRate BitRate DisplaySize and Video Content in a Parametric Video Quality Model Jose Joskowicz, J. Carlos López Ardao LANC 11, October 12 13, 2011, Quito, Ecuador. Sistema de Transmisión ISDB-T Rafael Sotelo, Diego Durán, José Joskowicz Memoria de trabajos de difusión científica y técnica, Number 9, page A Parametric Model for Perceptual Video Quality Estimation Jose Joskowicz, J. Carlos López Ardao Telecommunication Systems, Springer Special Issue on the Quality of Experience issues in Multimedia Provision, Volume 49: January/February

12 Comparison of Parametric Models for Video Quality Estimation: Towards a General Model Jose Joskowicz, Rafael Sotelo, J. Carlos Lopez Ardao BMSB IEEE International Symposium on Broadband Multimedia Systems and Broadcasting, Seul, Corea An Affordable and Inclusive System to Provide Interesting Contents to DTV Using Recommender Systems Rafael Sotelo, Jose Joskowicz, Alberto Gil Solla BMSB IEEE International Symposium on Broadband Multimedia Systems and Broadcasting, Seul, Corea New Method for Comparison of Chopped Waveforms in Impulse Transformer Tests Daniel Slomotivz, Gabriel Slomotivz and Jose Joskowicz Transmission and Distribution: Latin America Conference and Exposition (T&D-LA), 2012 Sixth IEEE/PES SKILLS Programming languages: C, C++, PowerBuilder, Assembler 80x86, Basic, Pascal, Clipper, Java. Support and administration of data bases Oracle, SQL Server, Sybase. Operative Systems: DOS and Microsoft Windows in all the versions. Network Technologies: Ethernet, TCP/IP, Frame Relay Structuring cabling Systems: According to ANSI/EIA/TIA Categories 5, 5e, 6, 6a VoIP: H.323, SIP Telephone signaling: Digital R2, ISDN, Basic skills in SS7. Contact Center systems: Wide expertise in the design, deploy and support of Contact Center Systems. CTI (Computer Telephony Integration) Technologies: Wide expertise in CTI, with direct participation in the firsts installations of these technologies in Call Centers of Uruguay. IVR (Interactive Voice Response): Wide expertise in the design, deploy and support of these technologies, including different platforms (APEX, ENVOX, NORTEL, Dialogic) Quality Management Systems, according to ISO 9001:2000, acting as internal auditor (with LATU Sistemas certification). 12

13 Project Management, according to PMI (Project Management Institute) methodology (with PMP certification) 13

Curriculum Vitae Lic. José Rafael Pino Rusconi Chio +52 (998) 119 40 78 http://www.joserafaelpinorusconichio.com/ rpino67@hotmail.

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