The Role of Systems Integrators in IPTV
|
|
- Vernon McCarthy
- 8 years ago
- Views:
Transcription
1 White Paper The Role of Systems Itegrators i IPTV Much has bee said about IPTV ad the strategic ad competitive importace this video techology offers telecom service providers across the globe. Less has bee said about how to maage a successful implemetatio from the pre-deploymet phase to day-to-day operatios. This article idetifies the three key categories of IPTV vedors, their similarities ad differeces, ad what value they brig to a potetial IPTV service provider ad the value chai.
2 About the Authors Stephe Pag Stephe Pag is a aalyst i the IPTV practice, oe of several domais i TCS' Telecom idustry vertical for service providers. Stephe maages relatioships with strategic parters such as Microsoft ad its Mediaroom IPTV platform. As the lead for the IPTV go-to-market plas, he supports the TCS sales orgaizatio ad existig cliets with IPTV solutios ad services. Stephe joied TCS as a solutio aalyst i TCS' Media ad Iformatio Services idustry vertical. Previously, Stephe worked for 10 years i the U.K. for COLT Telecom, Vodafoe, ad Psio, a pioeer i mobile computig ad fouder of the Symbia mobile operatig system. Stephe holds a MBA from the Uiversity of Souther Califoria's Marshall School of Busiess (IBEAR program). Nire Moharir Nire Moharir is a telecom domai cosultat focusig o IPTV ad service assurace. He has bee with TCS for more tha 13 years ad has bee with the Telecom Busiess Uit for more tha 12 years. Nire has global resposibility for creatig ad deliverig IPTV plas ad heads the practice that rus the IPTV Ceter of Excellece. Nire has worked with multiple telcos worldwide as a OSS/BSS architect, busiess process cosultat, solutio desiger, ad traier of telecom domai ad treds. 2
3 Table of Cotets 1. Itroductio 4 2. The Ratioale for IPTV 4 3. The Challeges 4 4. The Risks 5 5. Players i the IPTV Ecosystem 6 6. Services Portfolio 7 7. No Oe Size Fits All 7 8. Early Adopters ad the Next-Geeratio 9 9. Task at Had IPTV Service Delivery Iovatios The Operatioal Results Summary IPTV Glossary Refereces 12 3
4 Itroductio The IPTV udertakig is see as a vital strategic iitiative as it eables telecom service providers to stabilize ladlie losses ad provide competitive budled service offerigs (ay combiatio of televisio ad broadbad with mobile ad wireless) that eable telecom operators to challege cable ad satellite s video domiace i the home. However, IPTV is t easy. It s a uderstatemet to say that IPTV has lots of movig parts. The complexity is compouded because, although we are begiig to see some cosolidatio, there is still a plethora of IPTV middleware ad software systems i the marketplace. I Wester Europe, which has 55% of IPTV subscribers, early adopters of IPTV did t chose off-the-shelf solutios ad preferred to build their ow IPTV ecosystem. I 2007, a estimated 23% of IPTV subscribers were beig served by proprietary IPTV middleware at operators like Italy s FastWeb, Frace s Neuf, Swede s TeliaSoera, ad USA s Verizo. The alterative approach is to choose oe of may prove off-the-shelf IPTV middleware platforms with the tightly coupled ecosystem. I this category, Microsoft's Mediaroom has emerged as the Tier Oe telecom leader with over three millio of the 26.7 millio global IPTV subscribers ad it is begiig to wi Tier Two ad cable compaies over too, as the latter upgrade to DOCSIS 3.0. Whichever middleware path is take, there are three types of IPTV vedors who ca play a role i the deploymet ad operatio of a ew IPTV service. The Ratioale for IPTV The telecom service provider s traditioal ladlie voice busiess is beig challeged from every corer from mobile to VoIP services. A leadig market research firm has bee trackig telco reveues ad has see the subscriber base erodig by four to eight percet per year, which has doubled from earlier aalysis ad has led to flat reveues i recet years. Steve Rago, pricipal aalyst for isuppli says, They [telcos] ca t exist as bulk voice carriers ad must become multimedia cotet providers...they must reivet themselves. The Challeges For a telecom service provider to trasform itself from a access-based service provider of voice ad iteret services ito a triple-play that icludes televisio, it must corral together etwork elemets ad systems ito a sigle operatioal etwork. Aligig the etwork, access systems, video etwork (headeds ad video-o-demad servers), DRM (digital rights maagemet)/cas (coditioal access systems), ad IPTV middleware ad IT systems (OSS/BSS, Schedulig, MIS) is the oly way to deliver the quality of experiece (QoE) that customers have come to demad from existig cable ad satellite video services. Without this, IPTV customers will experiece poor TV quality ad service ad ultimately abado a telco-based TV service for oe of its competitors. 4
5 Headed Network Ed user devices Broadcast TV Digital Trasratig ASI mux Aalog ASHP streamers IP multicastig EPG/VOD Aalog Ecoders Ecoders ASI mux IP Iformatio (PS/SI) Cotet Provider Movies & other O Demad cotet FTP EPG iformatio server Video Server EPG Iformatio Cotet Maagemet / Scheduler Middleware/ Commad Ceter IP uicastig (VOD) / IP multicastig (NVOD) HTTP IP Network Trasactios Usage Records EPG/IPTV/VOD EPG/Previews Figure 1: Ed-to-Ed IPTV Ecosystem To a extet, some of this is familiar territory, but the itroductio of video etwork elemets ad cotet services requires a whole ew approach. Video services are brad ew to the majority of telecom service providers ad have trasformed them from utilities ito media distributors. This metamorphosis comes with sigificat chages across the whole busiess. Overight, the telecom service provider has to cosider its cotet maagemet capabilities, the etwork ad its readiess for pumpig stadard ad high-defiitio TV to thousads of homes, platform maiteace to roll out service ehacemets, traiig to keep istallatio ad maiteace costs low ad, whe there are problems, well-traied customer care specialists who ca idetify ad resolve thigs quickly. Ad this does t eve address the marketig aspects of ruig a video busiess, such as chael lie-up, cotet acquisitio deals, ad competitive marketig strategies to wi ad keep customers. The Risks Research shows that ivestmet i IPTV systems is estimated to grow to $5.5 billio by 2012, ecompassig access systems, video headeds, video-o-demad, set-top boxes, middleware, DRM/CAS, ad system itegratio/professioal services. Oe leadig bak estimated that telecom service providers lookig to deploy IPTV eed to commit at least 10% to 15% of their total capex budgets to it - ad the iitial ivestmet is just the tip of the iceberg. Aalysis shows that, oce lauched, IPTV service providers could expect to icrease their spedig o 5
6 IPTV to as much as 20% or 30% of their total capex budget. IPTV leaders i North America like AT&T ad Verizo Commuicatios have spet about 15% to 20% of their capex buyig access equipmet ad overhaulig etworks to deploy video. AT&T is upgradig its etwork for U-Verse ad replacig subscriber ADSL with VDSL; Verizo s FiOS is replacig copper by takig fiber to the home. With this level of activity, oe forecast predicted that the umber of global IPTV subscribers will grow from 26.7 millio i 2009 to 81 millio i 2013, a compoud aual growth rate of 32%, with developig regios like Easter Europe ivestig i higher etwork speeds for IPTV ad other value-added services. It is clear that ifrastructure is crucial i deliverig the badwidth eeded to lauch IPTV services, but IT services also play a sigificat part as the glue that brigs the differet compoets together to offer seamless service to customers. The software itegratio aroud fuctios like customer ad service provisioig utilize systems like CRM, orderig, ad billig. As expected, the majority of IT costs are icurred at the begiig of a IPTV project, but there are also IT service eeds as the service ramps up, alog with routie service maiteace ad IT ad middleware fixes ad upgrades. It s possible that some IT itegratio eeds are satisfied by iteral resources, but sice IPTV is oe of the more complex systems i the telecom space, specialist support is ofte sought, especially at lauch phase. IT itegratio services really come ito their ow with complex legacy IT eviromets that eed to accommodate the ew IPTV busiess. Expertise i the developmet, maiteace, ad support of IPTV processes will reduce major failures ad keep costs dow. Rolad Berger Strategy Cosultats estimated that IT developmet, if properly carried out, had a low impact o profitability (~3-6%), but IT itegratio costs ca icrease rapidly if mishadled, leadig to adverse fiacial results. Players i the IPTV Ecosystem There are three mai categories of system itegrator that help provide these IPTV professioal services. First are IPTV vedors that have wares for specific parts of the IPTV solutio, both hardware ad software, such as the access ad video etwork (e.g. Alcatel Lucet, Cisco ad Motorola), the middleware platform (e.g. Microsoft Mediaroom), the back-office software, (e.g. Oracle s Siebel CRM or Geeva billig) or the cotet aggregators (e.g. Avail Media) that fall ito this group; each of them provides a level of system itegratio for their specific part of the IPTV solutio. They may eve provide ed-to-ed services to reduce the deploymet hurdles for carriers. Secod are specialized IPTV system itegratio firms that focus o either equipmet istallatios or specific fuctioal solutios. Their mai focus is the recommedatio of IPTV hardware equipmet, istallatio, ad cofiguratio, although they may also have a IPTV solutio themselves that has bee developed over time. Professioal services may cover system plaig, project maagemet, ogoig maiteace, ad upgrades of that hardware. 6
7 The third ad fial group is either a ecosystem vedor or equipmet-focused system itegrator, but teds to cotai specialist telecom ad media egieers focused o the IT itegratio, daily IPTV operatios, maaged services, ad techical support eeded to esure IPTV is a viable busiess durig the lauch phase ad throughout its lifecycle. Tata Cosultacy Services (TCS) is oe of the leaders i this latter group of systems itegrators ad has bee focusig o IPTV for a umber of years, workig with some leadig telecom service providers to address the challeges of lauchig ad scalig a IPTV service to 100,000+ subscribers. Yet, the learigs, toolsets, ad accelerators TCS has developed o these large deploymets are applicable to smaller telcos with more focused ambitios for their IPTV busiess. Services Portfolio The breadth of services of this third category of system itegrator will iclude a broad rage of cosultig ad IT services, typically icludig etwork readiess, itegratio services for the middleware platform, ad back-office software suites. For greefield IPTV opportuities, these systems itegrators leverage valuable cosultig experiece to study orgaizatioal gaps i preparatio for maagig the processes required for a IPTV lauch. Where these system itegrators brig uique value is i "Day Two" services for operatig the IPTV busiess. Whether it is cotet operatios to maage SLAs tied to third-party cotet deals, BPO (busiess process outsourcig) of IPTV FAB (fulfillmet, assurace, ad billig) fuctios or, more typically, IPTV platform developmet ad techical support, this third group of system itegrators act as ivaluable i-house specialists ad help make IPTV profitable by reducig costs through their o-demad availability, operatioal efficiecy, ad cotiuous process improvemets. No Oe Size Fits All Although the approach of a service provider i oe coutry caot be directly mirrored elsewhere, the study of early IPTV services i both Wester Europe ad North America ca provide isight ito where the market is headig ad how to aticipate the forks i the road. New markets Tier Two ad Tier Three telecom service providers; multi-dwellig uits ad hotels; cable operators movig to IP Covergece mobile ad remote iteractivity ad features to deliver place-shiftig as well as timeshiftig; over-the-top video itegratio; iteret widgets (social etworkig, etc.) Reveue models traditioal subscriptio; VOD PPV; free-to-air Advertisig addressable ad persoalized adverts Costs capex: server virtualizatio, hosted models; opex: hosted models, outsourced operatios These shifts have affected each of the three categories of IPTV vedor (referred to i the ecosystem sectio) differetly. I the first group, some vedors have expaded horizotally by creatig cosortiums to tackle the market opportuities ad challeges. As the less experieced ad resourced telecom service providers look to provide their customers with IPTV, this first group of vedors has to do more of the 7
8 had-holdig ad systems itegratio to brig together key aspects like cotet aggregatio ad distributio to reduce the burde for smaller telecom service providers. The secod group s core busiess has t chaged sigificatly, although their partership portfolio may have broadeed to address the ext-geeratio services of IPTV. IT-based system itegrators, the third group, have see a icreased demad from IPTV service providers that eed to maage the IPTV platform (rapid fuctioality ehacemets ad product upgrade support) ad pressure to improve operatioal performace (cost ad effectiveess of quality). At oe leadig Europea telecom service provider, IPTV is cosidered a complemetary service to its DSL busiess. To miimize the impact across the whole of the orgaizatio - etwork/egieerig, IT, sales, ad marketig the telco iitially egaged TCS IPTV operatioal team to deliver faster time-to-market by esurig that the telecom service provider s techology architecture ad busiess architecture were aliged to eable ad operate a ew IPTV busiess. After this successful egagemet, TCS was brought i to maage the IPTV itegrated delivery ad support, which was a sigificat udertakig that required a supplemetal team to maage the 24x7 IPTV operatio withi a existig orgaizatioal structure ad operatios. However, as IPTV approaches maturity, we are seeig some clear differetiatio i the players i the IPTV ecosystem. There is a overlap of services offered by the three groups of vedors, but their core stregths are distict, so it is importat to recogize the differeces amogst them while uderstadig the complemetary ature of their services i the complex IPTV ecosystem. The good ews is that telecom service providers have a lot of expertise available to them to avigate the IPTV Lifecycle (see Figure 2). The challege is i kowig the right questios to ask before decidig which compaies to parter with. IPTV Moetizig Network assessmet ad roadmap for readiess Cotet - Brigig i the cotet orgaizatio, processes ad systems OSS/BSS - Readyig for IPTV Cotet packagig New reveue models Value added services Ehaced parter ecosystem ad parter agreemets Reveue assurace Cotet process re-egieerig OSS/BSS optimizatio Iovatio i customer support IPTV Lauch/Upgrade IPTV Operatioal efficiecy Figure 2: TCS IPTV Lifecycle 8
9 Early Adopters ad the Next-Geeratio A leadig IPTV research firm splits the IPTV market ito four regios aroud the world: Europe, Asia, North America, ad Rest of World. Sice each of these markets has differet requiremets, may IPTV solutios have emerged, particularly i Europe, which is projected to lead IPTV service reveues by 2012, with North America ad Asia followig. Regardless of whether a IPTV system is home-grow or a commercial platform, these early adopters may face techology obsolescece ad limited feature sets as cosumers demads shift. This requires ogoig developmet ad revamps to esure that the video offerigs ad iteractive features are competitive i the market place. Task at Had IPTV service providers have goe beyod providig a simple triple-play budle to wi customers. Today s IPTV services ow have additioal advaced features like Caller ID, Bill View, ad Remote DVR programmig beig offered as USPs (uique sellig poits). TCS sees a growig eed for its services i IPTV customizatio, developmet, ad itegratio as IPTV service providers grow their video busiesses ad begi to build i iteractive applicatios, covergece features, ad ew reveue models such as addressable advertisig. I the U.K., cotet owers like the BBC have built applicatios based o Microsoft Mediaroom to brig the richess of iteret-based cotet to the TV scree. The ext wave of iovatios that are begiig to emerge from the labs are brigig covergece to the IPTV home to allow more flexible viewig experieces betwee the TV ad mobile devices ad greater access to subscriptio TV cotet o the PC to compete with free cotet services like Hulu ad user-geerated cotet portals. Figure 3: Screeshots of BBC s IPTV Applicatios Look at AT&T s efforts to leverage its exclusive deal to distribute the Apple iphoe i North America. The U-Verse team developed features o top of Microsoft Mediaroom to icorporate iteractivity with the iphoe to icrease the stickiess of both subscriptio services. 9
10 These iovatios may require ehacemets to the IPTV platform ad smooth iteractios betwee the operatioal ad billig subsystems, etwork elemets, ad customer equipmet. This is where the third category of IPTV systems itegrator plays a ivaluable role i testig, platform upgrades, ad techical support. Oce the system is ruig, the IPTV systems itegrator cotiue to play a role with its Day Two services to maitai quality of service (QoS), maage cotet, ad oversee the service aroud the clock. Cosultig Systems Itegratio Test & Validate Deploymet & Maiteace BPO Network Techology Assessmet Network Readiess Architecture Desig Roadmap for Network Deploymet Network Migratio STB Stack Developmet ad Itegratio Network Testig STB Testig Network Bottleeck Aalysis Field Ttrials Network Lifecycle Maagemet NOC Operatios Cotet Middleware Evaluatio Cotet Operatios Strategy Cotet Maagemet Processes Cotet Maagemet Headed Deploymet VAS Developmet Cotet QoS DRM Evaluatio QoE CDN Testig Middleware Testig Cotet Lifecycle ad Operatios CDN Ehacemets ad Maiteace Middleware Metadata ad Maagemet Cotet Operatios Fallout Maagemet B/OSS Techology Assessmet B/OSS Readiess Reveue Assurace System Ratioalizatio Architecture Desig B/OSS Roadmap B/OSS Processes B/OSS Itegratio BAM o FAB Ifrastructure Middleware Itegratio Reveue Assurace B/OSS Testig for Compliace Test Executio B/OSS System Ehacemets ad Maiteace Ifrastructure Services Order ad Jeopardy Maagemet Maual Taskig Hadlig Applicatio Applicatio Service Strategy ad Developmet Competitor Assessmet SDK for Service Creatio Service Deploymet Scalability of Service Testig ad Aalysis Service Adoptio Maagemet Services Lifecycle Maagemet Ifrastructure Level 1-4 Support Cotact Ceter Operatios Figure 4: TCS IPTV Lifecycle Services IPTV Service Delivery Iovatios With such a importat role to play, the third group of IPTV systems itegrators has t goe uoticed. Tata Cosultacy Services has forged parterships with solutio providers like Microsoft (middleware) ad Motorola (service delivery platform) to exted the reach ad scalability of their IPTV platforms. Both of these platforms are istalled at TCS IPTV Lab i Hyderabad, Idia, with projects beig delivered worldwide. By deliverig systems itegratio ad BPO services, compaies like TCS are seeig opportuities to move alog the value-chai ad parter with IPTV software compaies to provide hosted software services to telcos. The busiess case behid this is that, as the IPTV market matures, sightigs of Tier Oe greefield opportuities become rarer ad the focus has moved to Tier Two telecom service providers ad other 10
11 o-telecom areas, like multi-dwellig uits ad hotels. Yet, i this space, purveyors of costly IPTV software (billig systems ad service delivery platforms) fid it harder to get the iitial budget past the CFO. A alterative approach that is gaiig some favor is for software vedors to parter to offer a SaaS (software as a service) model with compaies like TCS. As part of the Tata Group, TCS is able to deliver because it ca leverage close ties with Tata Commuicatios ad telco customers to budle software hostig, systems itegratio, ad operatios to IPTV operators. The Operatioal Results I the U.K., BT lauched BT Visio usig the Microsoft Mediaroom IPTV platform ad has worked with TCS sice 2006 to reduce BT s time to market for IPTV services, maage operatioal costs, ad improve customer satisfactio ad QoS. BT has see sigificat improvemets i cotet operatios ad subsystem delivery, testig, ad support. The results are a uplift i cotet volume ad availability (which are key drivers for customer acquisitio ad satisfactio), icreased efficiecy, ew customers, ad improved reveue assurace ad billig. I recogitio of its outstadig work, TCS wo a IPTV Excellece Award i Summary IPTV is a complex telecom offerig, but it is vital for service providers to remai competitive i a tripleplay eviromet. To deliver it well requires kowledge of the etwork ad video ifrastructure, software systems, customer premise equipmet, ad the operatios of a video platform ad its thousads of video assets. TCS has defied three key stages alog the IPTV lifecycle ad has successfully applied its IPTV ad VOD domai expertise ad flexible IT delivery ad support model to maitai IPTV service quality ad esure efficiet IPTV operatios. 11
12 IPTV Glossary ADSL (Asymmetric Digital Subscriber Lie) BSS (Busiess Support System) BPO (Busiess Process Outsourcig) CAS (Coditioal Access System) CRM (Customer Relatioship Maagemet) DOCSIS 3.0 (Data Over Cable Service Iterface Specificatio) DRM (Digital Rights Maagemet) FAB (Fulfillmet, Assurace, ad Billig) FiOS (Fiber Optic Service) Headed (equipmet facility where media streams are collected ad ecoded for IP distributio) IPTV (Iteret Protocol TV) Middleware (hardware ad software solutio that eables the delivery ad maagemet of video services) MIS (Maagemet Iformatio System) OSS (Operatioal Support System) PPV (Pay-per-View) QoE (Quality of Experiece) SaaS (Software as a Service) SLA (Service Level Agreemet) VDSL (Very high bit-rate Digital Subscriber Lie) VOD (Video-o-Demad) VoIP (Voice-over-IP) Refereces [1] Ecoomics of IPTV - Makig IPTV Profitable (2008). Bottke, Feiler, Iblher, Mogg, Mozka, Oertze, Sarbu. Rolad Berger Strategy Cosultats [2] IPTV Forecast (2009); IPTV Global Forecast to 2012 (2008). Multimedia Research Group [3] Iteret Telephoy (2009), Techology Marketig Corporatio 12
13 About TCS Telecom Idustry Solutio Uit TCS Telecom Busiess Uit is the secod largest vertical cotributig higher percetage to the overall TCS reveues. With a dedicated pool of professioals ad a accumulated experiece ad ogoig associatios with world-class Telecom service providers ad equipmet maufacturers, TCS has acquired uparalleled uderstadig of the Telecom domai. TCS helps wirelie, wireless, broadbad, ad cable service providers redefie their markets with iovative solutios that help them become more agile, reduce fixed operatios costs, ad itroduce ext geeratio services. TCS sets customers apart from their competitors with istat access to idustry solutios, best-i-breed techology, assets, ad frameworks. Cotact For more iformatio, cotact global.iptv@tcs.com Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig TM ad assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at IT Services Busiess Solutios Outsourcig All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2011 Tata Cosultacy Services Limited TCS Desig Services I M I 07 I 11
On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices
White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios
More informationFrom Customer Satisfaction to Customer Advocacy
White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric
More informationAn Approach to Fusion CRM Adoption
White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.
More informationBusiness Application Services. Business Applications that provide value to your enterprise.
Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet
More informationDigital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites
Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a
More informationSupply Chain Management
Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics
More informationIT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user
IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our
More informationFPO. A global telecom s strategy. for Canada
FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece
More informationSix Optimization Opportunities in Multichannel Retailing
White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.
More informationleasing Solutions We make your Business our Business
if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca
More informationHiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration
HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect
More informationSOCIAL MEDIA. Keep the conversations going
SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.
More informationBusiness Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout
Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team
More informationBenefits of CRM Going Social
White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products
More informationThe Role of Systems Integrators in IPTV
The Role of Systems Integrators in IPTV Much has been said about IPTV and the strategic and competitive importance this video technology offers telecom service providers across the globe. Less has been
More informationTrustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration
Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave
More informationEnabling Optimized Network Operations
A Poit of View Eablig Optimized Network Operatios The Evictio Mechaism Approach to Maagig Data Flows based o Importace Itroductio The explosive growth i the umber of users alog with differet types of etwork
More informationCCH Accountants Starter Pack
CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice
More informationThe Importance of Change Management in Application Managed Services Outsourcing
A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,
More informationTo c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,
Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your
More informationFive Effective Testing Practices to Assure Meaningful Use of Electronic Health Records
Poit of View Five Effective Testig Practices to Assure Meaigful of Electroic Health Records Abstract Meaigful ' has bee the buzzword i the US healthcare commuity as every care provider is gearig up for
More informationSupply Chain Management
Supply Chai Maagemet Douglas M. Lambert, Ph.D. The Raymod E. Maso Chaired Professor ad Director, The Global Supply Chai Forum Supply Chai Maagemet is NOT a New Name for Logistics The Begiig of Wisdom Is
More informationTransformation of Storage Technology Industry: Digital Trends and their Impact
A Poit of View Trasformatio of Storage Techology Idustry: Digital Treds ad their Impact The Evolvig Storage Idustry Ladscape With limitless possibilities throw ope by the Digital Five Forces Big Data ad
More informationIntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.
ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad
More informationCCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD
Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig
More informationSuccessful Agile Project Management
Poit of View Successful Agile Project Maagemet Practical Demad Maagemet for Optimizig Cost, Time, ad Quality Abstract Agile, oe of the most popular software methodologies i the IT idustry today, offers
More informationManaging an Oracle ERP Upgrade with Best Practices in Organizational Change Management
A Poit of View Maagig a Oracle ERP Upgrade with Best Practices i Orgaizatioal Chage Maagemet The implemetatio or upgrade of eterprise-wide systems, such as resource plaig tools, creates sigificat chage
More informationBPM Capabilities in CRM Landscape
White Paper BPM Capabilities i CRM Ladscape Customer Relatioship Maagemet (CRM) is all about maagig the relatioships you have with your customers. It s a overall strategy to help you lear about your customers
More informationion Wellness Solution
ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is
More informationfacing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.
CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it
More information(VCP-310) 1-800-418-6789
Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.
More informationRadio Dispatch Systems
Radio Dispatch Systems ZETRON DISPATCH SOLUTIONS: AT THE CENTER OF YOUR CRITICAL OPERATIONS Your dispatch system is the ceterpoit through which your key operatios are coordiated ad cotrolled. That s why
More informationEffective Data Deduplication Implementation
White Paper Effective Data Deduplicatio Implemetatio Eterprises with IT ifrastructure are lookig at reducig their carbo foot prit ad ifrastructure maagemet cost by slimmig dow their data ceters. I cotrast,
More informationCreating Tomorrow s Contact Center Today
Creatig Tomorrow s Cotact Ceter Today Cotact ceters that wat to be relevat i the era of social media eed to trasform from slow-movig, reactive orgaizatios ito real-time ad eve proactive departmets that
More informationDocument Control Solutions
Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS
More informationConfiguring Additional Active Directory Server Roles
Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio
More informationoptimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER
optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft
More informationEnabling Offshore Collaboration in German Engineering Services
White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig
More informationclient communication
CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.
More informationTotal Program Management for High-Tech
Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig
More informationDriving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations
A Poit of View Drivig Superior Outcomes: Makig Performace Egieerig a Itegral Part of Busiess Operatios Abstract The core of performace egieerig is geared towards a meticulous desig of techology solutios
More informationWHERE CHANGE IS POSSIBLE
WHERE CHANGE IS POSSIBLE gree workspaces AT TIDES, WE HAVE BEEN WORKING WITH PEOPLE LIKE YOU FOR MORE THAN 30 YEARS TO MAKE THE WORLD A BETTER PLACE. Our missio is to parter with philathropists, foudatios,
More informationTelecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience
Telecom White Paper Prioritizig Mice Flows i Software Defied Networks for Ehaced Moetizatio ad User Experiece About the Authors Partha Datta Partha Datta has bee workig with Tata Cosultacy Services (TCS)
More informationMobile Application Testing
White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies
More informationHeadend Deployment Strategy
White Paper Headed Deploymet Strategy This paper describes the flow of the live cotet delivery from the Headed to the customer premise equipmet. It also highlights the major issues ecoutered i desigig
More informationSmart Connected Products & The Internet of Things
Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.
More informationTelecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA
Telecom White Paper Actioable Itelligece i the SDN Ecosystem: Optimizig Network Traffic through FRSA About the Authors Sumit Kapoor Sumit is a solutio architect i the telecom busiess uit at Tata Cosultacy
More information3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions
3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN
More informationAgency Relationship Optimizer
Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey
More informationU.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations
U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order
More informationMaking training work for your business
Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful
More informationEnvironmental Compliance Management Systems
White Paper Evirometal Compliace Maagemet Systems Compliace towards Evirometal Regulatios like Restrictio of Hazardous Substaces (RoHS), Registratio, Evaluatio, Authorizatio ad Restrictio of Chemical substaces
More informationTelecom. White Paper. Automating Performance Testing of Network Virtualization Platforms
Telecom White Paper Automatig Performace Testig of Network Virtualizatio Platforms About the Author Sahil Shah Sahil Shah is the Techical Lead of NextGe R&D Telecom iitiatives withi Tata Cosultacy Services'
More informationBanking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies
Bakig & Fiacial Services White Paper Maagig Eterprise Fiacial Risk Usig Big Data Techologies About the Author Alok Bisai Alok Bisai is a Solutio Architect with the Tata Cosultacy Services (TCS) BFS Risk
More informationInventoryControl. The Complete Inventory Tracking Solution for Small Businesses
IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete
More informationForensic Readiness for Effective Incident Management
A Poit of View Foresic Readiess for Effective Icidet Maagemet Abstract Bakig ad fiacial istitutios today face several iformatio security related threats. There is a visible surge i cyber-attacks, which
More informationSilver Lining of Cloud Computing
White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum
More informationMobility. Manage Agility with Our Technology
Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive
More informationODBC. Getting Started With Sage Timberline Office ODBC
ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.
More informationDomain 1 Components of the Cisco Unified Communications Architecture
Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate
More informationEnhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)
Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02
More informationiprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor
iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous
More informationA Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT
A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector
More informationFull Lifecycle Project Cost Controls
Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web
More informationEnterprise Security & Risk Management. White Paper. Securing the Future with Next-Generation Data Center Security
Eterprise Security & Risk Maagemet White Paper Securig the Future with Next-Geeratio Data Ceter Security About the Author Prikshit Goel Prikshit Goel heads the Ceter of Excellece (CoE) for Maaged Security
More informationCreating an Agile BI Environment
White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more
More informationCCH Accounts Production
CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig
More informationConnecting the Business, Development, and Operational dots in an enterprise [BizDevOps] - A TCS Approach
White Paper Coectig the Busiess, Developmet, ad Operatioal dots i a eterprise [BizDevOps] - A TCS Approach Eterprises are uder cotiuous pressure to deliver iovative solutios that drive busiess results.
More informationBanking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks
Bakig & Fiacial Services White Paper Basel III Capital Disclosure Requiremets The Way Forward For Baks About the Author Rekha George Rekha George is part of TCS BFS Fiace & Reportig Practice. She is a
More informationLeveraging CMMI framework for Engineering Services
White Paper Leveragig CMMI framework for Egieerig Services Today, most OEMs adopt global product developmet leveragig global parters to respod to demads of global markets faster ad to realize competitive
More informationContactPro Desktop for Multi-Media Contact Center
CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers
More informationCCH Practice Management
1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig
More informationDevice Management for Retail and Enterprise - Challenges and Recommendations
White Paper Device Maagemet for Retail ad Eterprise - Challeges ad Recommedatios This paper highlights some of the major challeges beig faced today by Telcos i deployig Device Maagemet (DM) Solutio for
More informationMobility in Manufacturing Industry
White paper Mobility i Maufacturig Idustry This paper seeks to describe the emergig treds, challeges, approach ad applicatio of mobile ad wireless techologies ad the adoptio of such techologies i Maufacturig
More informationAgenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives
Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet
More informationKEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR
THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused
More informationUnleashing Legacy Modernization Complexities
Isurace White Paper Uleashig Legacy Moderizatio Complexities A Busiess Drive Metrics based Egieered ad Agile Approach About the Authors Nethaji Chapala Cosultig Parter, Trasformatio Group, Isurace ad Healthcare
More informationOptimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY
Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,
More informationINVESTING IN SOCIAL CHANGE TOOLS FOR SOCIAL INNOVATION
INVESTING IN SOCIAL CHANGE TOOLS FOR SOCIAL INNOVATION At Tides, we have bee workig for more tha 30 years with people like you to make the world a better place. Our missio is to parter with activists,
More informationLoyalty as a lever in enhancing customer experience in banking
Loyalty as a lever i ehacig customer experiece i bakig Itroductio I today s globalized ecoomy, baks are uder immese pressure due to evolvig regulatory requiremets, decreasig margis, ad uprecedeted competitio.
More informationPlatform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times
Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19
More informationBusiness Intelligence on the Cloud: Overview and Use Cases
White Paper Busiess Itelligece o the Cloud: Overview ad Use Cases The use of Busiess Itelligece (BI) i the cloud is a game-chager, as it makes BI affordable ad easily available as compared to traditioal
More informationIdeate, Inc. Training Solutions to Give you the Leading Edge
Ideate, Ic. Traiig News 2014v1 Ideate, Ic. Traiig Solutios to Give you the Leadig Edge New Packages For All Your Traiig Needs! Bill Johso Seior MEP - Applicatio Specialist Revit MEP Fudametals Ad More!
More informationHealthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models
Healthcare White Paper Extractig Value from Healthcare Data: A Aalysis of Idustry Leadig Data Models About the Authors Pakaj Siha Pratice Head - Iformatio Maagemet, Big Data & Aalytics, Tata Cosultacy
More informationIT-as-a-Service for Small and Medium Businesses
White Paper IT-as-a-Service for Small ad Medium Busiesses The demad for IT from the SMB segmet is growig. The SMB segmet is characteristically differet from large eterprises i that it is a attractive market
More informationEnable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus
Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus
More informationOfficePACS. Digital Imaging
OfficePACS Digital Imagig About Stryker Stryker is a multi-billio dollar compay specializig i orthopaedics We are oe of the largest compaies i the worldwide orthopaedic market We are a Fortue 500 & BusiessWeek
More informationDigital Enterprise. White Paper. Making a difference with a multichannel Content Marketing strategy
Digital Eterprise White Paper Makig a differece with a multichael Cotet Marketig strategy About the Author Medha Shrivastava Medha Shrivastava has over 10 years of experiece i digital cotet productio ad
More informationThe ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.
The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For
More informationContent and Rights Management in the Broadcasting Industry
White Paper Cotet ad Rights Maagemet i the Broadcastig Idustry The Broadcastig busiess has udergoe drastic chages i recet times. Due to the rapid advaces i techology, cotet is ow available i various ew
More informationCommercial Real Estate Women Network
Commercial Real Estate Wome Network About CREW Network Fouded i 1989, CREW Network is the idustry s premier busiess etworkig orgaizatio dedicated to ifluecig the success of the commercial real estate idustry
More informationManufacturing. White Paper. Adopting e-commerce: An Overview for Industrial Manufacturers
Maufacturig White Paper Adoptig e-commerce: A Overview for Idustrial Maufacturers About the Authors Avai Vadodaria Assistat Cosultat Avai has over ie years of experiece i fuctioal ad techical developmet
More informationContent hosting and intelligence to empower your digital delivery
Cotet hostig ad itelligece to empower your digital delivery Techology is just the begiig Your audiece s eeds are evolvig, ad expectatios are high. Eve the most cuttig-edge publishig platform is oly as
More informationAuthentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out
FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles
More informationGlobal Consulting Practice. White Paper. Application Portfolio Rationalization How IT Simplification and Standardization Ensure Business Growth
Global Cosultig Practice White Paper Applicatio Portfolio Ratioalizatio How IT Simplificatio ad Stadardizatio Esure Busiess Growth About the Author Sombit Neogi Sombit Neogi is a seior cosultat with TCS'
More informationDisaster Recovery Planning A dime to prepare versus a dollar for repair
White paper Disaster Plaig A dime to prepare versus a dollar for repair I corporatios worldwide, C Level Executives are frettig over oe questio: Are we i a positio to restore our busiess quickly i case
More informationUtilities. White Paper. The 'Social Utility': How Top Utilities Use Social Media
Utilities White Paper The 'Social Utility': How Top Utilities Use Social Media About the Authors Supratik Chaudhuri Head of Digital Services, Utilities At Tata Cosultacy Services (TCS), Supratik leads
More informationE-Plex Enterprise Access Control System
Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet
More informationDomain 1: Designing a SQL Server Instance and a Database Solution
Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a
More informationA Balanced Scorecard
A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe +45 35430086 Fax +45 35434646 www.balaced-scorecard.com 1 1. Itroductio
More information