DIVISION: Service SA

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "DIVISION: Service SA"

Transcription

1 DUTY STATEMENT JOB TITLE: MANAGER CUSTOMER SERVICE CENTRE CLASS: ASO5 POSITION NO.: DEPARTMENT: Transport Energy and Infrastructure DIVISION: Service SA SECTION: Customer Service Centre This Role Reports to: Operations Manager (MAS-3) Primary Purpose of Role Roles Reporting to this Role: Assistant Manager (ASO-3) Customer Service Officers (ASO-2) Manage the delivery of a comprehensive range of high quality, integrated Government Agency services to customers within a key regional location. Services include: processing a range of financial and non financial transactions on behalf of Government agencies receiving and processing applications for Government licences, approvals, permits, grants or assistance promoting and selling a range of Government products providing information on a broad range of Government services and products customer referral services where appropriate liaising with Government Agencies on behalf of customers Ensure efficient and effective people, financial and operational management of a major regional Customer Service Centre. Pro-actively establish and maintain strong, collaborative relationships and networks required to support the provision of high quality, responsive, integrated and timely services to customers within the region. Actively promote Service SA within the region and explore new business opportunities. Develop and coach a team of Customer Service Officers in the proactive promotion of products and services available through the Service SA network. Contribute practical expertise and input to the continuing development of a customer-oriented culture across the Service SA customer service network. As a member of the Operations Leadership team contribute to the development of consistent operational policies and procedures, decision making and future planning of service delivery Q:\Personnel\Job Specifications\Job Specs - Current\Customer Service Centres\100401_ASO5 Manager CSC.doc

2 Outcomes Customers receive timely, responsive, high quality services relating to the processing of Government financial transactions, delivery of Government information and referral to specialised Government services Efficient and effective people, financial and operational management of a major regional Customer Service Centre. Enhanced customer service ethic and customer-centric approach relating to the provision of Government services. Improved service delivery and equity of access to Government, and where relevant, other services for all South Australians. Ensure that a safe and healthy work environment, free from discrimination is provided for employees by: a) implementing departmental human resource policies b) ensuring that the principles of Equal Employment Opportunity, Customer Service and Ethical Conduct are a normal part of doing business c) managing industrial relations issues appropriately as they arise.

3 Resource Management Budget: Approx $ Delegations: $5 000 Essential Qualifications Nil Desirable Qualifications Tertiary qualifications in a business related discipline. Desirable Attributes Essential Attributes (Knowledge/Skills/Experience Requirements) Proven sound leadership and management competence, including: ensuring the delivery of a diverse range of services to agreed performance standards efficiently and effectively managing human, physical and financial resources in a customer service environment creating a team environment where staff are proud of their contribution and embrace a strong customer service ethic Proven competence in developing and maintaining relationships with customers community groups and other stakeholders. Ability to pro-actively identify problems and develop solutions based on ethical and sound judgement Proven effective written and verbal communication skills Ability to establish priorities across a diverse range of tasks and set and meet tight deadlines, often in an environment of conflicting priorities Demonstrated commitment to the principles and practices of Equal Employment Opportunity, Customer Service and Ethical Conduct, and an understanding of, experience in, and ability to manage to the spirit and principles of the Premier s Safety Commitment and the legislative requirements of the Occupational Health Safety and Welfare Act, utilising AS/NZS 4360 Risk Management, or to an equivalent set of standards. Key Relationships/Interactions Customers, community organisations and other stakeholders in the region, including State Government, Local and Commonwealth Government representatives Key contacts in Client agencies Service SA Central Office management and staff Key Challenges Ensuring that the Service SA customer service ethic is demonstrated in all interactions with customers Improving all aspects of service delivery, in particular the throughput of customers Actively promote Service SA within the region and explore new business opportunities

4 DTEI Employment Conditions Employment conditions will be governed by the Public Sector Act, 2009 and the incumbent will be expected to work in a manner consistent with the Code of Ethics for South Australian Public Sector Employees. The incumbent must be prepared to be assigned to another role at this remuneration level or equivalent. The incumbent is responsible and accountable for keeping accurate and complete records of their business activities in accordance with the State Records Act The incumbent will ensure that the welfare of all employees is maintained at the highest possible level through the promotion and implementation of OHS&W and EEO policies, legislation and practices. The incumbent is expected to ensure that staff embrace and adopt the customer service ethic within the public sector by modelling customer service excellence and promoting and ensuring the delivery of timely, high quality service that meets the needs of customers and enhances the corporate profile of the organisation. Special Conditions Appointee may be required to work from other regional locations within the Service SA network at the ASO5 remuneration level or equivalent. Out of hours work and intra/interstate travel requiring overnight absences may be required. The incumbent is expected to recognise and work in a manner that accord with the DTEI code of ethics. To be employed in this role, the applicant must be the subject of a satisfactory criminal history check. Previous criminal conviction or pending charges will not necessarily preclude employment and will be assessed by the appropriate delegate. The incumbent must acknowledge and abide by the Instrument of Delegation (of powers and functions by the Registrar of Motor Vehicles pursuant to s7(4) of the Motor Vehicles Act 1959) and the Instrument of Authorisation (by the Registrar of Goods Securities pursuant to the Goods Securities Act 1986). Signature:... Date:../../..

5 DTEI JOB APPLICATION GUIDELINES These guidelines have been prepared to maximise your chances of success when applying for roles within the Department for Transport, Energy and Infrastructure (DTEI). Your application is a reflection of you and will provide first impressions for the selection panel and is an opportunity for you to demonstrate your skills and experience, abilities and personal attributes relevant to the role. Before you commence your application Take the time to thoroughly read the Duty Statement. You may contact the enquiries officer(s) about the role and ask questions or request any further relevant information pertaining to the role and the area in which it is located. We also encourage you to access our Internet site at Selection and Appointment Procedures The selection and appointment procedures used within DTEI are guided by the Public Sector Act This outlines a set of standards to ensure selection decisions are based on an assessment of the MERIT of applicants abilities, aptitudes, skills, qualifications, knowledge, experience (including community experience) and personal qualities as listed in the essential and desirable requirements of the role. An applicant s potential for development may also be considered. The Government of South Australia is an Equal Opportunity Employer. This means that the selection panel must not discriminate against an applicant unless it is directly and justifiably related to the requirements necessary to perform the duties of the role. The grounds of unlawful discrimination are defined in the Equal Opportunity Act JOB APPLICATION Your application should consist of three essential components: A covering letter of application A section addressing the essential and desirable attributes listed under the headings Essential Attributes (Essential Knowledge/Skills/Experience) and Essential Qualifications AND Desirable Attributes A Curriculum Vitae or Resume, including a minimum of three (3) current referees In addition, External applicants are required to complete the Declaration on Application for Employment in the South Australian Public Sector and submit the original as a component of their written application. To maximise your chances of being considered further you should demonstrate in your application: that you meet all the essential requirements (including qualifications) of the role; and the extent to which you meet the desirable requirements of the role The selection panel will generally only shortlist those applicants who demonstrate in their application that they meet all the essential requirements of the role. Depending on this initial assessment, the panel will decide whether the applicants warrant further consideration, eg an interview, based on the degree to which they meet the essential requirements. When writing your application you should: provide examples of how you can demonstrate your skills, knowledge or experience include your potential for development, conceptual understanding of issues relating to the role as well as the relevance and transferability of skills, knowledge, experience and abilities acquired through previous employment and community experience Curriculum Vitae or Resume Your application should include a Curriculum Vitae or Resume which includes the following information: Name and address Relevant experience/studies Home and business telephone numbers and Professional and personal development activities address Educational details Significant Achievements Employment history (displaying most recent job first and Three (3) current referees (include their Role working backwards) Title/Address/Telephone Number and Address) REMEMBER: Always address the essential and desirable requirements and provide examples to support your claims Give your referees a copy of your application and discuss their opinion of your merit in relation to the Role Thoroughly check your application for accuracy and completeness Check you have signed your application and that it is well presented Forward your original application, plus the correct number of copies, to the designated officer and ensure your application reaches them by 5.00pm on the advertised closing date - PLEASE NOTE: panels are not responsible to follow-up or further consider incomplete, inadequate and/or late applications

JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017. This Position Reports to: Project Manager, Asset Services

JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017. This Position Reports to: Project Manager, Asset Services JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017 This Position Reports to: Project Manager, Asset Services ORGANISATION: South Australian Fire & Emergency Services Commission DIRECTORATE:

More information

JOB TITLE: Emergency Management Program Administrator CLASS: ASO-4 POSITION NO.: This Position Reports to: Manager, Policy and Strategy

JOB TITLE: Emergency Management Program Administrator CLASS: ASO-4 POSITION NO.: This Position Reports to: Manager, Policy and Strategy JOB TITLE: Emergency Management Program Administrator CLASS: ASO-4 POSITION NO.: This Position Reports to: Manager, Policy and Strategy AGENCY: SECTION: TEAM: SA Fire & Emergency Services Commission Emergency

More information

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE ROLE STATEMENT Transition HR Manager Building Management Division Classification Level AS07 ANZSCO Code 2231 Organisation Overview The Department of

More information

MOTOR ACCIDENT COMMISSION

MOTOR ACCIDENT COMMISSION MOTOR ACCIDENT COMMISSION JOB & PERSON SPECIFICATION Title of Position: Manager Communications & Policy Organisation: Motor Accident Commission Location: Adelaide, South Australia Remuneration Level: Equivalent

More information

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Senior Claims Assessor Classification Code: ASO6 Discipline Code: Administrative Unit: Department of Treasury and Finance

More information

Department of Planning, Transport and Infrastructure JOB AND PERSON SPECIFICATION

Department of Planning, Transport and Infrastructure JOB AND PERSON SPECIFICATION Department of Planning, Transport and Infrastructure JOB AND PERSON SPECIFICATION Title of Position: Senior Project Manager Directorate: Public Transport Services Classification Code: ASO7 Branch/Section:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Financial Related Discipline : Financial Services Classification : ASO-6 Service : Crime Service Position

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Financial Related Discipline : Financial Services Classification : ASO-7 Service : Crime Service Position

More information

JOB TITLE: Senior Project Officer CLASS: ASO6 POSITION NO:

JOB TITLE: Senior Project Officer CLASS: ASO6 POSITION NO: JOB TITLE: Senior Project Officer CLASS: ASO6 POSITION NO: This Position Reports to: Community Emergency Information Warning Systems (CEIWS) Program Manager, SAFECOM Primary Purpose of Position ORGANISATION:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : AO Classification : ASO-4 Service : Business Service Position Title : Business

More information

People and Business Division comprises four directorates: Investment Services, Information Services, Customer Experience and People and Performance.

People and Business Division comprises four directorates: Investment Services, Information Services, Customer Experience and People and Performance. Role Statement TITLE OF POSITION: CLASSIFICATION LEVEL: Regulatory Compliance Officer OPS4 Organisation Overview The Department of Planning, Transport and Infrastructure (DPTI) serves the South Australian

More information

South Australia Police POSITION INFORMATION DOCUMENT. The position has been classified at the ASO-6 level by virtue of the requirement to:

South Australia Police POSITION INFORMATION DOCUMENT. The position has been classified at the ASO-6 level by virtue of the requirement to: South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Administrative Services Consultancy and Information AO ASO-6 Service: Information Systems and Technology

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position Team Leader Personal Estates Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO6 Type of appointment:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Project and Policy Discipline : Procurement & Contract Management Services Branch Classification : ASO4

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : Clerical & Administrative Services Classification : ASO-3 Service : Business

More information

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION POSITION TITLE: Medical Records Officer CLASSIFICATION CODE: ASO2 DIVISION: Corporate Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Medical

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Coober Pedy Hospital & Health Services JOB AND PERSON SPECIFICATION Position Title: Director of Nursing or Midwifery Classification Code: Registered Nurse/Midwife (Level 6.2) Division: Far North Health

More information

THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION

THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION Title of Position: Workforce Information Analyst Classification Code: ASO5 Type of appointment: Ongoing Temporary Term up

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Title Position: Clinical Nurse Agency: Country Health SA Supervisor Classification Code: RN3 Division: Aboriginal Health Type of Appointment: Branch: Ceduna Koonibba Aboriginal

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position Customer Relationships Officer Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO-4 Type of appointment:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Service: Branch: Position Title: Administrative Services Consultancy and Information AO ASO-6 Information

More information

Introduction. Thank you for your interest in working with the Queensland Ambulance Service.

Introduction. Thank you for your interest in working with the Queensland Ambulance Service. Introduction Thank you for your interest in working with the Queensland Ambulance Service. This information package has been developed to inform potential applicants about the recruitment and selection

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Senior Clinical Psychologist Classification: PO2 Position No: WC 1067 Cost centre: 451 Reports to:

More information

Marketing Manager Full Time, Ongoing - ADELAIDE CBD

Marketing Manager Full Time, Ongoing - ADELAIDE CBD Marketing Manager Full Time, Ongoing - ADELAIDE CBD Eynesbury is a progressive higher education provider which provides academic and English language pathways for both domestic and international students

More information

DUTY STATEMENT SECTION A: GENERAL INFORMATION

DUTY STATEMENT SECTION A: GENERAL INFORMATION DUTY STATEMENT SECTION A: GENERAL INFORMATION Title: Team Leader Mineral Tenement Systems Group: Resources and Energy Division: Mineral Resources Branch: Mineral Tenements & Exploration Occupant: HRMS

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Consulting and Information Discipline : AO Classification : ASO4 Service : Business Service Branch :

More information

Job and Person Specification Approval

Job and Person Specification Approval South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Quality Integration Manager Administrative Unit: Department of Treasury and Finance Classification Code: ASO7 Branch: Corporate

More information

POSITION DESCRIPTION. CLOSING DATE FOR APPLICANTS: 2 nd January 2015. Salary Range $95,000 - $105,000 including Super and Salary Packaging benefits

POSITION DESCRIPTION. CLOSING DATE FOR APPLICANTS: 2 nd January 2015. Salary Range $95,000 - $105,000 including Super and Salary Packaging benefits POSITION DESCRIPTION CLOSING DATE FOR APPLICANTS: 2 nd January 2015 Salary Range $95,000 - $105,000 including Super and Salary Packaging benefits GPcare Practice Manager: 0.8 1.0FTE (negotiable), 2 year

More information

Graduate Project Engineer

Graduate Project Engineer Position Information Package Graduate Project Engineer POSITION NUMBER: R15/16.15 APPLICATIONS CLOSE: 5:00pm Friday 2 nd October 2015 POSITION INFORMATION Salary: $52 344 - $60 501 (Band 5) Hours: Location:

More information

Manager Research and Planning. 7 August 2015

Manager Research and Planning. 7 August 2015 Manager Research and Planning Full-time (1.0 FTE) 1 year contract, with likelihood of continuing Subject to 3 month probationary period Salary $90,000 plus superannuation 7 August 2015 This Recruitment

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Paediatric Audiologist Classification: PO2 Position No: Cost centre: Reports to: Manager Newborn

More information

Information Package. Executive Assistant Community Services. Canvassing of Councillors will disqualify. Page 1 of 11

Information Package. Executive Assistant Community Services. Canvassing of Councillors will disqualify. Page 1 of 11 Information Package Executive Assistant Community Services Canvassing of Councillors will disqualify Page 1 of 11 INFORMATION FOR APPLICANTS Thank you for your enquiry regarding the advertised position.

More information

JOB DESCRIPTION. Executive Manager Technical Services. Contract (negotiable up to 5 years) Date Appointed:

JOB DESCRIPTION. Executive Manager Technical Services. Contract (negotiable up to 5 years) Date Appointed: JOB DESCRIPTION Position: Department: Reports To: Supervises: Stream/Level: Incumbent: Date Appointed: Executive Manager Technical Services Technical Services Chief Executive Officer Technical Services

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Mental Health Nurse Education Facilitator Classification: Nurse Education Facilitator Level 3 (RN3A)

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

Job and Person Specifications. Job and Person Specification Approval. Commissioner for Public Employment or Chief Executive or Delegate

Job and Person Specifications. Job and Person Specification Approval. Commissioner for Public Employment or Chief Executive or Delegate DEPARTMENT OF FURTHER EDUCATION, EMPLOYMENT, SCIENCE AND TECHNOLOGY HRB 32B (05/06V3) Job and Person Specifications Title of Position: Lecturer, Mining Classification: ASCO Code: Lecturer Appointment Fraction:

More information

Tauondi Aboriginal College - Application Kit

Tauondi Aboriginal College - Application Kit Tauondi Aboriginal College - Application Kit This Application Kit is to assist you to successfully apply for advertised vacancies at Tauondi Aboriginal College. This Application Kit contains: Background

More information

The deadline for receipt of applications is 4pm on Monday 2 December 2013. Interviews will take place week commencing 9 December 2013.

The deadline for receipt of applications is 4pm on Monday 2 December 2013. Interviews will take place week commencing 9 December 2013. INFORMATION PACK FOR APPLICANTS INVESTIGATOR (FIXED TERM TO MARCH 2016) Salary grade: B2 25,417-30,570 p.a. CONTENTS 1. Advertisement Page 1 2. Background note on the Police Investigations & Review Commissioner

More information

WHS Inspector. This is a re-advertised position. Closing date Wednesday 06 June 2012 at 11.00pm (Australian Western Standard Time)

WHS Inspector. This is a re-advertised position. Closing date Wednesday 06 June 2012 at 11.00pm (Australian Western Standard Time) WHS Inspector APS Level 6 Position Number: 00931 Regional Services WA Regulatory Services Group Ongoing Vacancy Full-time Perth $74,592 to $82,770 plus 15.4% superannuation This is a re-advertised position

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Vehicle Examiner Career Group : Engineering and Construction Discipline : Metal Trades Classification : OPS4 Service : Operations Support Service

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Administrative Services Consultancy and Information AO ASO-7 Service: Information Systems and Technology

More information

Re: Human Resources Advisor

Re: Human Resources Advisor Re: Human Resources Advisor Thank you for your interest in applying for the position of Human Resources Advisor with the City of Ballarat. Please find enclosed an information package for the position.

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT (25/01/2008) SOUTH AUSTRALIAN METROPOLITAN FIRE SERVICE POSITION INFORMATION DOCUMENT Title of Position: FIRE SAFETY ENGINEER Department: Classification Code: PO-3 Discipline Code: Unit: Type of Appointment:

More information

DEFENCE SCHOOL TRANSITION AIDE (DSTA) PROGRAM 2015-16 GUIDELINES

DEFENCE SCHOOL TRANSITION AIDE (DSTA) PROGRAM 2015-16 GUIDELINES DEFENCE SCHOOL TRANSITION AIDE (DSTA) PROGRAM 2015-16 GUIDELINES These guidelines will assist schools to apply for DSTA funding in 2015-16 DSTA 2015-16 application funding round closes on 20 March 2015

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Senior Clinical Psychologist Classification: PO2 Position No: WC0469 Cost Centre: 02811 Reports

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Consultancy and Information Discipline : Classification : ASO3 Command : Human Resources Service Position

More information

Occupant: Vacant File reference: 2011/0390

Occupant: Vacant File reference: 2011/0390 ROLE DESCRIPTION SECTION A: GENERAL INFORMATION Role: Research Scientist Climate Applications Classification code: PO 3 Division: SA Research & Development Institute Type of appointment: Branch: Sustainable

More information

Information for Applicants

Information for Applicants Information for Applicants 1.0 Mission Statement of Southside Housing Association 1.1 At Southside Housing Association we care about place and community. 2.0 What does the Association Do? 2.1 Southside

More information

TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013. Statements of duties for proposed new roles

TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013. Statements of duties for proposed new roles TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013 Statements of duties for proposed new roles Education Support Officer Assessor Head Teacher Band 3 POSITION INFORMATION Education Support Officer

More information

South Australia Police Department POSITION INFORMATION DOCUMENT

South Australia Police Department POSITION INFORMATION DOCUMENT South Australia Police Department POSITION INFORMATION DOCUMENT Stream : Professional Services Career Group : Discipline : Classification : PO-2 Position Title : Police Psychologist Branch : Health, Safety

More information

POSITION DESCRIPTION. Date Amended: 6 March 2015

POSITION DESCRIPTION. Date Amended: 6 March 2015 POSITION DESCRIPTION Date Amended: 6 March 2015 POSITION: Engineer (Graduate) Technical Services POSITION NUMBER: 155 DEPARTMENT: Infrastructure Services UNIT: Technical & Civic Services SALARY: AI1 AN3:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : Classification : ASO-2 Service : Operations Support Service Position Title

More information

Employment of Paraprofessionals in NSW Government Schools Guidelines

Employment of Paraprofessionals in NSW Government Schools Guidelines This is a joint initiative of the Australian and the NSW Governments Smarter Schools National Partnerships on Improving Teacher Quality and Low Socio-economic Status School Communities Employment of Paraprofessionals

More information

JOB & PERSON SPECIFICATION

JOB & PERSON SPECIFICATION JOB & PERSON SPECIFICATION POSITION TITLE: CLASSIFICATION CODE: Registered Nurse/Midwife Registered Nurse/Midwife DIVISION: Level 1 Acute Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Nursing Casual

More information

EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment

EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment NATURE AND TENURE OF APPOINTMENT This is up to a (full/ part) time appointment and is subject to the conditions

More information

Educational Psychologist

Educational Psychologist Role Terms Weeks per year Classification Educational Psychologist Permanent full-time 37.5 hours per week 46 weeks per year Education Support Officer Other Professionals Stream Grade 6 Year 4 Responsible

More information

Australian Institute of Business

Australian Institute of Business Recruitment Policy Australian Institute of Business Australian Institute of Business (AIB) is a global business school based in South Australia. AIB offers business undergraduate, postgraduate and research

More information

Legal Secretary Care & Protection and Family Law

Legal Secretary Care & Protection and Family Law ABORIGINAL APPLICANTS HIGHLY REGARDED Legal Secretary Care & Protection and Family Law Newcastle Temporary 6 months Full time POST Brittany Tilden Aboriginal Legal Service (NSW/ACT) Limited PO BOX W 37

More information

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 POSITION TITLE Position Title: Manager HR Consulting Position Number: 3520 Faculty/Division: Division of Services and Resources

More information

POSITION DESCRIPTION. Role Purpose

POSITION DESCRIPTION. Role Purpose POSITION DESCRIPTION Position Title Position Number Reports to Manager Marketing and Sales, UnitingCare Ageing Functional Auth HRM Auth Region UnitingCare NSW.ACT Communication and Marketing Date Date

More information

INVESTMENT ANALYST SAN FRANCISCO

INVESTMENT ANALYST SAN FRANCISCO 2 INVESTMENT ANALYST SAN FRANCISCO The Australian Trade Commission Austrade contributes to Australia's economic prosperity by helping Australian businesses, education institutions, tourism operators, governments

More information

Community Services Family Services

Community Services Family Services GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT POSITION TITLE: POSITION NUMBER: 0100 DIVISION: DEPARTMENT: CLASSIFICATION: Band 4 REPORTS

More information

Recruitment and Selection Policy

Recruitment and Selection Policy Recruitment and Selection Policy Document Control Title : Recruitment and Selection Policy Applicable to : All Staff and Executive Officers Date last reviewed : March 2015 Procedure Owner : People and

More information

Certificate III-Children's Services- Early Childhood Educator January 2015

Certificate III-Children's Services- Early Childhood Educator January 2015 Certificate III-Children's Services- Early Childhood Educator January 2015 POSITION FOR CERTIFICATE III CHILDREN S SERVICES EARLY CHILDHOOD EDUCATOR January 2015 APPLICANT INSTRUCTIONS & INFORMATION Thank

More information

FINANCIAL ACCOUNTANT. North East Water Enterprise Agreement 2011 - Band 5

FINANCIAL ACCOUNTANT. North East Water Enterprise Agreement 2011 - Band 5 NORTH POSITION: FINANCIAL ACCOUNTANT INCUMBENT: PORTFOLIO: BUSINESS UNIT: CLASSIFICATION: Corporate Services Finance North East Water Enterprise Agreement 2011 - Band 5 AWARD: Victorian Local Authorities

More information

POSITION DESCRIPTION Number: PD:

POSITION DESCRIPTION Number: PD: POSITION DESCRIPTION Number: PD: The VALUES of The City of South Perth Customer Focus - To work together with our customers to achieve positive outcomes. Excellence - To develop a culture of flexibility,

More information

CHIEF EXECUTIVE OFFICER JOB & PERSON SPECIFICATION MAY 2011

CHIEF EXECUTIVE OFFICER JOB & PERSON SPECIFICATION MAY 2011 CHIEF EXECUTIVE OFFICER JOB & PERSON SPECIFICATION MAY 2011 Chief Executive Officer Page 1 POSITION: REPORTS TO: EMPLOYMENT STATUS: CHIEF EXECUTIVE OFFICER MAYOR AND ELECTED COUNCIL FIXED TERM CONTRACT

More information

Permanent full-time Quality Services, Quality Improvement Level 17, 53 Albert Street BRISBANE CITY AO7. 89945 96439pa

Permanent full-time Quality Services, Quality Improvement Level 17, 53 Albert Street BRISBANE CITY AO7. 89945 96439pa Position description Reference number Position name Status Team Location Classification level Salary level HQCC09/11 Principal Quality Officer Permanent full-time Quality Services, Quality Improvement

More information

Guidelines For Job Applicants

Guidelines For Job Applicants Guidelines For Job Applicants Thank you for your interest in applying for a position with Albury Wodonga Health. These guidelines have been published to assist you with your application. Please ensure

More information

Change Leader Director 2015 Team

Change Leader Director 2015 Team Change Leader Director 2015 Team New Position Executive Level 2 Office of the CEO Non-ongoing Vacancy Full-time (18 months contract with a possible extension to two years in total) Canberra or Melbourne

More information

Position Description. Commencement Date Approved by Organisation Structure Location Employment Type Reports To Direct Reports. Babinda, financial year

Position Description. Commencement Date Approved by Organisation Structure Location Employment Type Reports To Direct Reports. Babinda, financial year Position Description IFL-172 Position Healthcare Manager Commencement Date TBA Approved by CEO Organisation Structure Location Employment Type Reports To Direct Reports Innisfail Full Time subject to Chief

More information

Senior Manager Commercial Lending - Position Description

Senior Manager Commercial Lending - Position Description Document Control Region: Role: Classification: Reports to: Present Incumbent: Prepared by: All Senior Manager Commercial Lending Full Time Chief Member Service Officer Vacant Human Resources Date approved/updated:

More information

Department of Health JOB AND PERSON SPECIFICATION

Department of Health JOB AND PERSON SPECIFICATION Department of Health JOB AND PERSON SPECIFICATION Position Title: Oacis Data Quality Coordinator Classification Code: ASO5 Division: ICT Services Branch: ICT Operations Type of Appointment: Section: Applications

More information

GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT

GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT POSITION TITLE: POSITION NUMBER: 2356 DIVISION: DEPARTMENT: CLASSIFICATION: Band 7 REPORTS

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Central Northern Adelaide Health Service LYELL McEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Nursing Director Nursing & Midwifery Education Classification Code: Registered Nurse/Midwife

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position: Manager, Procurement & Contract Management Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO8 Type

More information

Senior Manager Workforce Capability

Senior Manager Workforce Capability Job Description Job Title: Human Resource Consultant Workforce Capability Designation: Band 3 ACS Work Unit: Workforce Capability Position number: 23827 Responsible to: Senior Manager Workforce Capability

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR PAYMENT OFFICER 21,506 23,685 (SUBJECT TO REVIEW) 35 Hours per Week TO BE ADVISED Finance Manager Finance Assistants KEY RESPONSIBILITIES

More information

CLASSIFICATION LINKING GUIDELINES PROFESSIONAL, GROUNDS AND DOCUMENT SERVICES STAFF POSITIONS

CLASSIFICATION LINKING GUIDELINES PROFESSIONAL, GROUNDS AND DOCUMENT SERVICES STAFF POSITIONS Human Resource Unit July 2011 CLASSIFICATION LINKING GUIDELINES PROFESSIONAL, GROUNDS AND DOCUMENT SERVICES STAFF POSITIONS Human Resource Unit July 2011 Page 1 of 10 CONTENTS Page 1. Overview 3 2. Objectives

More information

Regional Marketing Manager

Regional Marketing Manager Regional Marketing Manager Full-time, Fixed-term 1 year contract - ADELAIDE CBD Navitas is a diversified global education provider that offers an extensive range of educational services for students and

More information

Team Leader Job Profile

Team Leader Job Profile Team Leader Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep a register of

More information

Position Description Recruitment. Corporate. Department:

Position Description Recruitment. Corporate. Department: Position Description Recruitment Position Title: Department: Region: Receptionist Corporate Brisbane Primary Purpose of Position The purpose of this position is to respond to the needs of the organisation

More information

MANAGER CHILDRENS AND FAMILY SERVICES POSITION DESCRIPTION POSITION NO: 20150962/1066. Permanent Full Time CLASSIFICATION: DATE: September 2015

MANAGER CHILDRENS AND FAMILY SERVICES POSITION DESCRIPTION POSITION NO: 20150962/1066. Permanent Full Time CLASSIFICATION: DATE: September 2015 MANAGER CHILDRENS AND FAMILY SERVICES POSITION DESCRIPTION POSITION NO: 20150962/1066 STATUS: CLASSIFICATION: Permanent Full Time SEO DATE: September 2015 POSITION CONTEXT & OBJECTIVE(S): Working to the

More information

Contract and Relationship Manager

Contract and Relationship Manager Contract and Relationship Manager Executive Level 1 New Position Legal Practice Management Team General Counsel Group Ongoing Vacancy Full-time Canberra/Melbourne $88,707 to $105,698 plus 15.4% superannuation

More information

JOB DESCRIPTION SUTHERLAND SHIRE COUNCIL. Manager, Technology & Customer Solutions

JOB DESCRIPTION SUTHERLAND SHIRE COUNCIL. Manager, Technology & Customer Solutions JOB DESCRIPTION SUTHERLAND SHIRE COUNCIL 1. IDENTIFYING DATA Position Title: Business Analyst Specialist Date Prepared: 30 March 2015 Division: Corporate Services Department: Information Management & Technology

More information

Community Development Officer

Community Development Officer POSITION DESCRIPTION Position Title Community Development Officer Award Local Government Industry Award 2010 Band 6/8 Progression to Band 8 will require the employee to be able to demonstrate a high level

More information

CHIEF EXECUTIVE - QUEENSLAND HOTELS ASSOCIATION

CHIEF EXECUTIVE - QUEENSLAND HOTELS ASSOCIATION CHIEF EXECUTIVE - QUEENSLAND HOTELS ASSOCIATION HOTEL INDUSTRY PEAK BODY LEADERSHIP ROLE SATISFYING AND VARIED CAREER OPPORTUNITY QUEENSLAND / BRISBANE BASED The Queensland Hotels Association (QHA) seeks

More information

Classification. Salary. Contact name

Classification. Salary. Contact name Role details Job ad reference SC207122 Closing date Wednesday, 23 March 2016 Role title Senior Project Officer Workplace Wellness Program Classification AO6 Status Temporary Full time commencing asap up

More information

Human Resources Advisor 12 month fixed term contract

Human Resources Advisor 12 month fixed term contract Human Resources Advisor 12 month fixed term contract About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

Position Description: Services Manager

Position Description: Services Manager Position Description: Services Manager Position Details Position Title: Location: Classification: Time Fraction: Contract Detail: Services Manager Mentis Assist, Mornington (or as directed) SCHCADS Level

More information

About the Australian Electoral Commission. Our purpose. Background. Organisation

About the Australian Electoral Commission. Our purpose. Background. Organisation Thank you for considering a career with the Australian Electoral Commission (AEC). This candidate s kit has been designed to provide you with information about the AEC and the advertised role. If having

More information

Position Description Senior Speech Pathologist Foundation Skills Group

Position Description Senior Speech Pathologist Foundation Skills Group Position Title: Department: Reports to: Direct Reports: Award and Classification: Enterprise Agreement: Levels of Authority: Early Intervention and Clinic Services Manager Early Intervention and Clinic

More information

Assistant Director Injury Management Advisory Services

Assistant Director Injury Management Advisory Services Assistant Director Injury Management Advisory Services Executive Level 1 Health Services Team Recovery and Support Services Group Ongoing Vacancy Full-time/Part-time Canberra/Melbourne $92,255 to $109,926

More information

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015 GENERAL Position & Person Descriptions form an important part of an integrated planning process to ensure that individual performance, and the required outputs and outcomes, align with the strategic and

More information

Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse)

Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse) LYELL MCEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse) Classification Code: Registered Nurse Level 3 Division: Education Branch:

More information

PORTFOLIO MANAGER - EDUCATION DEVELOPMENT COOPERATION

PORTFOLIO MANAGER - EDUCATION DEVELOPMENT COOPERATION PORTFOLIO MANAGER - EDUCATION DEVELOPMENT COOPERATION The Australian Agency for International Development (AusAID) is responsible for the delivery of Australia s Development Cooperation Program to the

More information

Application Pack: Training Coordinator Guidelines and Advice

Application Pack: Training Coordinator Guidelines and Advice Application Pack: Training Coordinator Guidelines and Advice Please read this document carefully as it will help you to complete your application. CONTENTS Job Description and Criteria 2 What to include

More information

VICTIMS SUPPORT PROGRAMME. Guidance Note on the Recruitment of Staff G3/VSP

VICTIMS SUPPORT PROGRAMME. Guidance Note on the Recruitment of Staff G3/VSP VICTIMS SUPPORT PROGRAMME Guidance Note on the Recruitment of Staff G3/VSP Version 1.0 Effective Date 19 th August 2013 1 Contents 1. Introduction and Background... 3 2. Recruitment Code... 4 3. The Recruitment

More information

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services ABORIGINAL ALCOHOL AND DRUG SERVICE POSITION DESCRIPTION SECTION 1: OFFICE IDENTIFICATION EFFECTIVE DATE OF DOCUMENT: SEPTEMBER 2012 Position Description Number: 006 Job Title: AOD Counsellor/Educator

More information