Human Performance Insights. A better way to gather (and act) on employee feedback

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1 Human Performance Insights A better way to gather (and act) on employee feedback

2 Your company s character is the single most important driver of business results. Company Character [kuhm-puh-nee kar-ik-ter]: noun 1. Comprised of the everyday, consistent actions of leaders and employees that make up a company s reputation. Ever wonder if your company s character helps, hurts or hinders employee performance? Curious what your employees really think about working at your company? Want to be more proactive about the day-to-day interactions with your people? If you answered yes, that s awesome. You re on the right track, because leaders who ask for and act on feedback create raving fans. Oh, and by the way... When employees become raving fans they go above and beyond, make better decisions, stay longer and serve as word of mouth marketing sources for companies. And...they perform at a higher level. Yes and? 2015 StartHuman. All Rights Reserved. 1

3 A survey alone is not the solution. If assessing company character were as simple as participating in a survey, employee surveys wouldn t have such a bad reputation. If you re like most business leaders, you: Struggle to get a true pulse on your employees attitudes and perceptions Have participated in employee surveys before with little to no return on investment (things may have actually gotten worse!) Don t know what you don t know we all have blind spots Have made changes based on employee feedback, but people are still complaining Have invested in employees (coaching, workshops, team retreats, etc.), but nothing really changed let alone impacted performance Are so busy with the day-to-day operations that being proactive seems impossible It can be different 2015 StartHuman. All Rights Reserved. 2

4 You can gather employee feedback that actually makes a difference. With the right approach you can gain a true read on your employees, feel crystal clear about what to do next and show people that they really matter. A sound measurement of overall job attitude is one of the most useful pieces of information an organization can have about its employees. Academy of Management Imagine for just a moment... Your employees are giving meaningful, actionable feedback about things that truly matter. The normal day-to-day drama, dysfunction, and avoidance have turned into creative conflict resulting in better personal and business outcomes. Employees are prioritizing feedback and taking ownership of the things they can control. Teams are talking to each other about tough, but important issues and taking responsibility for change. People are highly motivated to give honest feedback because it s about them instead of a company award. Your top performers are contributing in profound and innovative ways. Sounds great, but 2015 StartHuman. All Rights Reserved. 3

5 It seems easier said than done. There s so much that gets in the way. Leaders get caught in the trap of rationalizing inaction ( You ll never please everyone, right? ). Many companies lack the infrastructure to share and act on feedback, let alone make meaningful changes. The time invested in employee surveys has rarely (if ever) lead to changes that make a difference and people are skeptical. Leaders get feedback and over simplify with quick fixes to symptoms rather than the actual problem. Many people avoid the uncomfortable conversations that come from asking for feedback. Acting on feedback and implementing changes can be difficult especially when the daily demands don t stop (and they never will). You can create a new normal 2015 StartHuman. All Rights Reserved. 4

6 Developing and protecting the integrity of your company s character doesn t have to be complicated But it does require time, energy, and action. Your investment in listening to employees will show higher returns when you: Go beyond employee engagement scores and examine what s helping and hindering human performance - the things that are actionable and meaningful. Do the work pre- and post- survey to get people ready and help them see the impact of sharing their opinions. Be prepared to ask questions about complaints remember most people don t know how to give effective feedback. Set yourself up for success - only ask about the things you re willing (and able) to change. Focus on changes that make the biggest difference for the most people. Avoid getting caught up in what s trendy and cool - perks are awesome, but they can also backfire. Having a dedicated partner to help you assess, implement and sustain results doesn t hurt either 2015 StartHuman. All Rights Reserved. 5

7 Introducing We re on a mission to re-humanize the workplace in a way that maximizes human performance. Based in Reno, Nevada, we partner with forward-thinking, innovative business leaders who really care about people and want to be or remain an employer of choice. Founder and CEO, Amber Barnes, has over ten years of experience leading change initiatives, developing and engaging people, and transforming teams. She s built an interdisciplinary team that serves as a powerhouse support system for StartHuman clients. Ready for something different? 2015 StartHuman. All Rights Reserved. 6

8 Get started with our Human Performance Insights. Insights are actionable, and at StartHuman we love action. Our Insights provide a deep and meaningful look at your organization to uncover elements of your company character that help, hurt, and hinder human performance. These elements are based on extensive research about variables that affect human performance and are represented in our Human Performance Ecosystem. Human Performance Ecosystem People skills, knowledge, attitude, confidence, motivation, needs, goals Relationships leadership, followership, teamwork, collaboration, customer service = Outcomes Culture day-to-day actions, habits, processes, and beliefs within an organization and the values and purpose that support or guide 2015 StartHuman. All Rights Reserved. 7

9 We offer two options for Human Performance Insights. Option 1 Option 2 Do-It-Yourself with our trusty guide book including templates and other tools. Do-It-Together with us as your partner guiding you every step of the way. Schedule your complimentary Discovery Session to determine which option is right for you. Reach our team at or call us at (775) StartHuman. All Rights Reserved. 8

10 140 Washington St., # 220, Reno, NV starthuman.co

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