Munis Procurement: munis a tyler erp solution Steps to Strategic Sourcing. The Right Software for State and Local Governments

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1 munis a tyler erp solution Eight Steps to Strategic Sourcing page 4 Case Study Norfolk Public Schools of Virginia page 8 Streamline the Procurement Process page 10 Munis Procurement: The Right Software for State and Local Governments PAGE 6 Discover the Benefits of e-procurement page 12

2 Improve the purchasing power of your public sector organization with Munis

3 Public procurement is an important function of all state and local governments, but today s public sector purchasing departments are faced with increasing challenges. Purchasing departments must follow hundreds sometimes thousands of rules, regulations and directives; must adapt to cuts in budgets; and must meet the procurement needs of their organization with a limited workforce and limited resources all while having to transparently account for every tax dollar spent. It s clear that state and local governments must change the way they do business in order to maximize their purchasing power. Munis procurement part of Tyler s complete enterprise resource planning (ERP) system for financial management, human capital management, citizen services and revenues, and pension management makes it easy to manage the entire lifecycle of a purchase, from req to check. Advanced functionality automates complex processes for increased efficiency, and sophisticated tools help to cut costs by making optimum use of your workforce and budget all with the goals to cut spending, increase cost savings and manage risks associated with public purchasing. Munis delivers the right tools, functionality and access to data to help you make the best purchasing decisions for your organization.

4 procurement Today Procurement: Yesterday and Today From their inception, public purchasing departments have been relegated to a tactical role: to obtain quality goods and services in order to support an effective and efficient government and ensure the prudent use of public funds. Slow, error-prone, paper-based processes characterized by fragmented purchasing, off-contract buying and a lack of control over expenditures ensured procurement administrators spent their time chasing paperwork, rather than on negotiating better prices or managing their supplier base. Employees stockpiled supplies, ensuring they had what they needed, when they needed it, leading to wasted supplies and space. Today s public sector purchasing departments have a better solution for managing the supply and purchase of resources one 8 Steps to Strategic 1 Sourcing Assess your organization s current spending Assess the supply market that takes into account the increasing need for flexibility within the public procurement environment Perform total cost analyses Identify suitable suppliers The solution: Web-based software that automates purchasing processes across a public sector organization. These solutions focus your organization s buying power, improving compliance with complicated internal business rules, and state, local and federally mandated requirements. They increase purchasing transparency. And they ensure the efficient use of procurement employees Develop a sourcing strategy Negotiate with suppliers Implement a new supply structure Track results and restart assessment The results: A new focus on sourcing as a strategic operation Procurement professionals are seen as strategic leaders within state and local government 1 Nishiguchi, Toshihiro. Strategic Industrial Sourcing (New York: Oxford University, 1994) Full accountability to taxpayers for tax dollars spent 4

5 The Power of Strategic Sourcing According to the National Institute of Governmental Purchasing (NIGP), Strategic sourcing is the collaborative and structured process of critically analyzing an organization s spend to make decisions about strategies to acquire commodities and services more effectively and efficiently. 2 In short: it s about continuously analyzing needs, business rules, suppliers and other factors, and re-evaluating organizational purchasing activities in order to get the best products and services at the best price from the best vendor, resulting in real value for taxpayer dollars. With the development of advanced purchasing software and strategic sourcing, state and local governments can now: Apply project-based and best practice-based sourcing processes in order to effectively manage vendor negotiations Minimize data entry and import process costs for a more streamlined procurement process Simplify sourcing requirements through common standards, work patterns and information requirements in order to lower inventory costs Leverage Web technology to create new forums for interaction with vendors Procurement Administrators as Strategic Leaders With better analysis functionality, more efficient purchasing processes and a focus on strategic sourcing, procurement administrators are in a unique position to become strategic leaders within their organization. In fact, according to the Aberdeen Group, a leading supplier of technology-driven research, e-procurement technology and other advanced technologies essentially are freeing procurement professionals to become true supply managers and the role of procurement is shifting from reducing costs to creating supply value for the [organization] 3. Procurement professionals can use their unique perspective to help bring about change, whether in the form of strategic sourcing, e-commerce, automation or any other area that reduces cost and effort or more completely meets organization needs. Procurement professionals can: View and analyze full life cycle costs, not just purchase price Consolidate purchasing power Negotiate for better prices and better value for purchases Create tighter supplier relationships to achieve better standardization and improvements in cost, quality and delivery time Organizational buying power is maximized and procurement administrators are seen as greater assets to their organization. Accountability to Taxpayers Today s purchasing departments must be vigilant about procurement practices. Legislation requires state and local governments to be transparent in their procurement processes, to be fair in awarding bids to vendors and to take into account their social responsibility as government organizations, all while achieving the most value for each dollar spent. After all, taxpayer dollars are at stake with every procurement transaction and every dollar saved can be spent on providing better services to citizens. The right purchasing software makes it easy for state and local governments to optimize quality, cost and efficiency, while providing the data, analysis and reporting required by federal, state and local laws. Taxpayers have a full accounting of how their dollars are being spent, and state and local governments are able to operate efficiently, effectively and responsively. 3 Aberdeen Group. Best Practices in e-procurement: Reducing Costs and Increasing Value through Online Buying. Dec Resolution No. 1027, Resolution on Strategic Sourcing in Public Procurement. NIGP. 21 Oct < aspx?site=nigp&webcode=abt-res_1027>. 5

6 The Right Procurement Software for State and Local Governments Munis Procurement Ensuring an efficient, effective and fully auditable procurement process can be easier said than done. Vast amounts of procurement files and related documents such as requisitions, purchase orders (POs), bid requests, contracts, invoices and more are often decentralized and hard to access. Paper-based processes lack important analytic and reporting functions that can provide insight into your organization s spending. And fewer available resources can leave state and local governments without the right people or tools to get the job done. Munis is the answer to your needs. Designed with an insider s insight of your challenges, wants and needs based on Tyler s more than 30 years focused solely on the public sector, Munis procurement is a fully integrated Web-based purchasing system for automating the entire procurement process life cycle, from requisition to purchase. Munis gives you the tools to efficiently and effectively comply with regulatory requirements or highly structured procurement processes, while integrating fully with your financial processes and software. Purchasing employees have access to detailed supply chain information in a seamless, real-time and intuitive manner. And proven strategic sourcing techniques such as spend analysis, competitive sourcing and contract negotiation mean your organization gets the right value for its purchases and can provide full accountability for its purchasing decisions. Benefits of Munis Procurement State and Local Government Procurement Administrators Procurement Employees Requestors Reduces financial including paper, administrative, warehouse, supply and thirdparty costs Allows organizations to utilize budgets more effectively Ensures accountability, auditability, and compliance with local, state and federal requirements Increases the public s confidence in state and local government Increases organization-wide visibility into procurement expenditures, minimizing supply and budget risk Provides real-time insight into business processes for strategic decision making Simplifies the management of and eliminates redundant supplier relationships Improves communication with employees and vendors Eliminates unnecessary paperwork and reduces data entry time and errors Decreases req to check process time and Procurement Administrative Lead Time (PALT), reducing administrative time and costs Improves customer service by ensuring the right product is procured at the right time at the best value Provides easy access to products or services when needed Improves understanding and ability to conform to internal business rules, policies and contracts Increases access to answers regarding product availability and reimbursement 6

7 Key features include: Direct access to catalogs, online bidding and auctioning, and vendor information Advanced search functionality for procurement employees and requestors Detailed audit trails Integration with Tyler Content Manager for full document management Ability to attach documents to records Accommodation of NIGP or user-defined commodity codes Support of centralized vendor lists Role-based security By integrating all of the tools and processes associated with procurement in a strategic and organized manner, Munis provides a complete view of your organization s purchases, allowing you to: Procurement administrators proactively analyze spending reports and identify areas where supplies or services are needed or where contracts can be renegotiated Inventory is automatically reserved upon requisition Employees enter requisition requests electronically, which are automatically routed to the right person for approval Procurement administrators create and approve contracts for purchases and encumber the appropriate funds in advance, or automatically turn awarded bids into contracts Bid documents are automatically created once the requisition is approved Streamline and simplify processes Utilize e-procurement and cooperative bidding to meet procurement needs Improve vendor relationships and access to bids Increase efficiency, reduce costs and get the best prices for goods and services What s more, when you purchase software with Tyler, we believe you are purchasing the last software system you will ever need. That s why we provide all product and feature upgrades free of charge as part of your maintenance contract, meaning you ll never have to purchase a new version of your Munis software. It means upgrades and new releases are released throughout the year and clients can incorporate changes and advancements when they are ready, greatly reducing the disruption to employees work. And it means a significantly lower total cost of ownership compared to other procurement systems. Reduce costs, gain full visibility into expenditures, comply with state, local and federal requirements, and efficiently manage budget dollars with Munis. Vendors manage bids and maintain business and contact information through a secure website Procurement administrators can generate a list of vendors or bids to select the most cost-effective option Awarded bids are automatically converted into purchase orders Munis automatically confirms if a purchase is within budget during PO entry and updates the available budget Procurement administrators easily manage invoices, track open payables, generate checks, maintain full vendor and expenditure history, and more 7

8 Norfolk Public Schools, Virginia Budget: $400 million Years as a Tyler Client: 5 Tyler Products Used: Munis Schools/Facilities: 62 Employees: 5,400 Students: 36,000 Before Munis, we printed eight copies of the purchase order for all the departments and parties that needed one. After we implemented the Munis ERP system, TylerForms and increased document management processes, we were able to reduce that to zero. Christopher Steele, Senior Director, Purchases and Supply Department

9 Challenges: Manual data entry and paper forms resulting in an inefficient req to check process Lack of visibility and tracking of requisitions, POs, contracts, invoices and checks Inefficient vendor ordering process for approved items Solutions: Fully electronic procurement process with automatic reconciliation of purchases with budgeted funds Advanced workflow Integration with Mercury Commerce/eSchoolMall catalogs Use of PCards for purchases and payments Implementation of Munis Vendor Self Service Benefits: Elimination of manual processes, resulting in a reduction of purchasing staff by 30% Shortened PALT time, resulting in easier access to needed supplies and a reduction in purchasing staff workload Increased ability to track and view procurement processes, ensuring accountability Savings of 20% due to lower prices associated with the establishment of approved online vendor catalogs and use of cooperative contracts Reduction of check production by more than 60% and significant reduction in PO creation due to PCard use Fast vendor access to POs, invoices, payments and more online, resulting in more time for purchasing staff to work on strategic tasks

10 streamline procurement Streamline Procurement Processes Efficient procurement processes and strategic purchasing decisions require the deliberate and proactive use of easily accessible information. After all, how can you choose the best vendor that will provide the best value for your purchase when information is hidden in scattered, outdated systems or filing cabinets? Munis provides instant access to integrated purchasing documents and data from invoices and receiving documents to POs and contracts reducing paper consumption, minimizing data entry, and reducing information errors and duplication. It helps your organization control procurement costs through decentralized requisition entry, automated workflow approvals and online budget checking. And it empowers procurement administrators to easily track spending trends and make better informed decisions maximizing the value of each purchase your organization makes. Powerful Central Programs Munis central programs provide easily accessible overviews of critical purchasing data, providing you with unrivaled insight into your organization s spending. Accessed directly from the Munis Role-Tailored Dashboard, these central programs integrate key purchasing information from Munis applications into one central screen, providing one-click access to relevant data. View summary or detail information and link to records contained in individual Munis applications. Export data to Microsoft Excel. Even customize which fields of information are visible on your central screen for faster review. Expenditure Central provides procurement administrators with an easy way to search for and view enterprise-wide expenditure information. Generate a list of expenditures based on key field data such as contract or contract line item, PO or PO line item, invoice or check information and access complete expenditure details for each item on the list. Analyze areas of overspending and determine where improvements can be made. With Inventory Central procurement administrators can view and maintain inventory at the summary or detail level. Search for inventory by storage location or item code. Access complete information on inventory items and view by transaction record, pick ticket or associated PO. Check if an item is in stock, backordered or on its way. And track all organization assets. Each inventory item is linked directly to its requisition entry housed in Munis Requisitions. Developed specifically for purchasing personnel, Vendor Central provides users with complete access to vendor information including name, contact information, associated invoices, contracts, POs, checks and more. Administrators can the vendor or launch the vendor s website directly from this central screen for fast research of and contact with suppliers. Vendor Central Expenditure Central 10 Inventory Central

11 Key Integration Munis procurement is designed to work with the Tyler and third-party tools and systems your organization uses every day. Tight integration between programs means processes are smooth and you always have access to the data and functionality you need, when you need it. Munis procurement integrates fully with all of your Munis ERP applications, resulting in the seamless processing of invoices, creation of checks and reimbursement of employee expenses. Munis General Ledger is updated in real time when an invoice is paid using Munis Accounts Payable, ensuring your financial records are always up to date and accurate. Need to add a purchase as a fixed asset? Munis Fixed Assets automatically updates appropriate asset and depreciation accounts when activating, transferring, adjusting, depreciating or retiring assets. Does your organization use purchase cards, or PCards, to reduce the processing costs associated with POs, invoices and checks; improve control over employee purchases; and improve purchasing security? Munis makes it easy to incorporate the use of PCards into your procurement processes. This Web-based card management program imports transaction details incurred on PCards, can split individual transactions to multiple accounting codes and creates accounts payable invoices. Purchase card administrators can monitor card transactions in real time, and create and analyze custom reports to improve spend tracking and anticipate problems with a transaction before they occur. It s that easy. Electronically file, index, archive, search for and retrieve documents including scanned files, word processing documents, spreadsheets, TIFF and JPEG images, PDFs and more with Tyler Content Manager. Link documents to specific purchasing records stored within Munis for access to complete data. Review an image of a PO, as well as related invoices, packing slips, contracts, checks and more. And use Optical Character Recognition (OCR) to query on the text of any scanned document or text-based file and perform redaction to keep sensitive financial information private. Complete Reporting Munis goes beyond standard reporting, making it quick and easy for users to view and report on key data, such as 1099 forms and sales tax reports specific to your state s requirements. Create custom reports with Tyler Reporting Services or use our complete library of report templates to report on the average cost of transactions, average spending per year, number of active PCards vs. inactive PCards, cardholders with highest dollar amount spent vs. lowest dollar amount spent and more. Procurement administrators can even create and review utilization reports for a specific department, function or employee in order to analyze purchases by filtered criteria. Advanced Workflow Munis Workflow helps you automate the flow of approvals, notifications and tasks throughout your organization, ensuring the right tasks are carried out by the right people at the right time. Tailor template business rules to work the way your organization does, such as by defining who must approve requisitions for each department and in what order they should be reviewed. Define vendor submission deadlines for specific bid requests and set up dynamic alerts and notifications to notify appropriate purchasing staff when a deadline is approaching. Even track paperwork through the payment process in order to easily answer questions from vendors and employees alike. Administrators can also use the Workflow Command Center to view workflows, capture and report on workflow metrics, monitor progress activity, identify lags or blockages and re-route to other users, and access detailed information and histories on any action or request. Track all tasks associated with a specific workflow process and monitor related actions using dynamic task lists. Advanced presence functionality developed on the Microsoft Unified Communication server indicates whether an employee is available, and users can initiate an , IM or phone chat directly from the Munis screen. The result: improved employee compliance with requisition and purchasing processes, better communication between departments and streamlined processes. Workflow Command Center In Progress Workflow Command Center In Progress (detail) 11

12 Discover the Benefits of e-procurement and Cooperative Bidding As state and local governments search for more efficient and cost-effective purchasing methods, purchasing departments are recognizing the power of e-procurement and cooperative bidding to drive down costs, gain easy access to more qualified bidders and bids, and facilitate faster, more effective communication with vendors. That s why Munis integrates fully with third-party e-procurement can 4 : Reduce maverick, off-contract spending by 64% Reduce prices by 7.3% for spend brought back onto contract Reduce requisition-to-po cycles by 66% Reduce requisition-to-po costs by 58% Increase total spend under management by 20%»» Each new dollar brought under management can yield 5% to 20% cost reduction e-procurement solutions to provide powerful Webbased solutions that allow public sector entities to share related costs and eliminate purchasing duplication. These advanced programs allow procurement administrators to import, update and delete requisitions, submit bid requests, and connect with other buyers over the Web. Create, update and BENEFITS OF Munis procurement upload catalogs for approved purchases and wait for vendors to submit bids. Then, choose the lowest or best bid for your needs. Whether you choose to submit a bid request as a single buyer, or join a request with other public sector organizations seeking the same goods or services, e-procurement can help you save money, reduce negotiating time and get the best value for your money. 4 Aberdeen Group, The e-procurement Benchmark 12 Report, August 2006.

13 Vendor Self Service Improve Vendor Relationships and Access to Bids The type of relationship your organization has with vendors can mean easy access to the right supplies at the right price or it can mean struggling to find the resources your employees need, when they need them. Munis can help you establish mutually-beneficial relationships with vendors by providing suppliers with fast, easy and free access to the bidding process online, anytime and from anywhere. Customizable to your organization s needs, business processes and security concerns, Munis Vendor Self Service actively extracts information directly from your Munis database and makes it available from any computer with a secure Internet connection. Whether a vendor is searching for or submitting a bid; checking current and past PO, invoice, check or bid details; or creating and updating a profile, Munis Vendor Self Service provides vendors with access to key information and business records. Registered vendors are automatically sent an notification when a bid request is posted, and vendors can adjust or place bids at any time during the open period. Improve vendor access to bids and related documents and spend less time entering vendor data and responding to routine requests for information. Increase Efficiency, Reduce Costs and Get the Best Prices According to estimates made by the Institute for Supply Management, the manual processing cost for a single purchase transaction of $500 is $120-$ When you re looking to reduce costs and gain more value from purchases, you must look inside your organization to improve efficiencies, increase productivity and make better-informed decisions. Streamline workflow, improve the analysis of data and easily monitor spending with the Munis Role-Tailored Dashboard. Increase efficiency and discover the savings. Provide employees with electronic requisitioning with Munis Requisitions. Ensure employee compliance with business rules and eliminate purchasing fraud and abuse. Track inventory across the organization and in multiple locations with Munis Inventory. Eliminate unnecessary purchases and wasteful spending. Analyze and compare vendor responses to bids with Munis Bid Management. Get the most value from taxpayer dollars by choosing the right vendor, every time. Monitor vendor contracts with Munis Contract Management. Choose to renew existing contracts or go out to bid for increased savings. Analyze PO and invoice information for specific vendor categories with Munis Purchase Orders. Make strategic sourcing decisions and maximize your organization s purchasing power. Automate billing processes and authorizations with Munis Accounts Payable. Improve employee efficiency to save time and money. Determine where, how and in what order you print POs, invoices, checks and more with TylerForms. Gain control of your organization s paperwork and reduce paper, printing and mailing costs. Maintain complete fixed asset financial statements with Munis Fixed Assets. Fulfill auditors requirements, improve transparency and gain visibility into your organization s spending habits. Provide vendors with instant access to key bid, PO, invoice and check information via Munis Vendor Self Service. Improve communication with vendors and leverage opportunities for cost savings. Realize significant savings in employee time and reduced organizational costs, all with Munis. 5 Mitchell, Kenneth. Instituting E-Procurement in the Public Sector. All Business. 1 Feb < management/ html>. 13

14 Role-Tailored Dashboard The Munis Role-Tailored Dashboard is where successful procurement truly begins. Developed using Microsoft SharePoint, it provides an easyto-use, simplified way of finding and accessing the data you need by integrating all of your Munis procurement data into one source. Launch all of your Munis applications from a central location and gain a 360-degree view of your purchases, budgets and expenditures. Track purchases from requisition to check. Proactively monitor inventory numbers and identify areas where action is needed. And quickly act upon approvals, notifications, and alerts and analyze spending. Data is displayed in real time, ensuring you always have access to the most up-to-date and accurate information. Improve data management, information sharing and delivery with the Munis Role- Tailored Dashboard. Inventory Munis Inventory streamlines the management, tracking and reporting of items such as office supplies and public works inventory. Inventory is automatically reserved when a requisition is processed and quantities are updated when items are issued. Buy items in bulk and issue to users as needed. Set a reorder point by item workflow will notify you when on-hand quantity is low. And generate restocking POs for back ordered items. Munis Inventory automatically manages all inventory accounting, including on-hand balances, and monthto-date and year-to-date values. Munis Inventory also helps procurement administrators perform a physical inventory of items. Use reconciliation sheets to record counts, and then maintain a history of the last physical quantity, the last physical count data and the variance percentage. Even track manufacturer and manufacturer number, serial number and expiration date all with Munis Inventory. application DETAILS 14 Requisitions Managing requisitions has never been easier with Munis Requisitions. Allow employees to enter requests electronically Munis automatically creates the appropriate bid documents and updates the available budget. Inherent program flexibility means next year entry of requisitions and POs is supported and procurement administrators can create multiple POs from a single requisition, or one PO from multiple requisitions. Administrators can also view available budget, commodity data and more, can identify purchases as assets for later import into Munis Fixed Assets and can send requestors suggested vendors for their supply needs with detailed reason codes and comments. Bid Management Simplify bid management with Munis Bid Management. Use the application to create an unlimited number of user-defined bid catalogs and route to specific departments or individuals. Create bid documents from scratch or automatically from a requisition. All requested quantities of items are automatically combined into a master vendor bid catalog to facilitate volume buying. Ready to submit a request for bid? View full vendor information, add or delete vendors, and track an unlimited number of vendor responses and response deadlines. Let Munis choose the best vendor by item based on the available bids, or manually choose a vendor based on your unique criteria. Once a bid is awarded it is transferred electronically to Munis Purchase Orders or can be turned directly into vendor contracts. It s that easy.

15 Contract Management Create, approve and maintain vendor contracts including multi-year contracts with Munis Contract Management. Encumber the appropriate funds in advance and create associated requisitions, POs and invoices. Allocate contracts by account or account segment. Enter and track milestones for each contract. Define and track multiple subcontractors. And enter and track vendor performance. Procurement administrators can also view all bids, invoices and other documents tied to a contract and can view and update up to 500 contracts at a time. Munis Contract Management helps you do it all. Accounts Payable Ensure your organization s invoices are paid on time and within budget with Munis Accounts Payable. Manage vendor invoices, track open payables, prepare pre-check registers, automatically batch generate checks, and maintain vendor and expenditure history. Allow individual departments to enter invoices themselves, schedule invoices for payment on a flexible basis and use the recurring invoice feature to save central AP employee time. Have more than one invoice entry system? Munis Accounts Payable can do the processing for all of your systems. This advanced application even takes the guesswork out of calculating how much sales tax to refund at the end of the period it does it for you based on your state s specific requirements. Fixed Assets Munis Fixed Assets helps you manage the record-keeping of all organizational fixed assets including land, buildings, machinery and equipment, construction in progress, and infrastructure. Create asset records from POs or from invoices. Simplify record maintenance and reporting by tying an unlimited number of individual assets to master assets. Track items transferred, missing, not in use, or due for maintenance or replacement. And calculate depreciation by selective methods such as composite rate, and report on the depreciation schedule. Munis Fixed Assets provides a complete set of financial statements, fully reflecting your organization s investments. Purchase Orders With Munis Purchase Orders, you can create and maintain purchase orders from scratch or based on requisitions. This advanced application ensures your financial data is always up to date by confirming whether a purchase is within budget during PO entry and by updating the available budget in real time. Add an unlimited number of descriptions per line item and an unlimited number of comment lines, assign user-defined attributes, and report on vendors by a variety of codes, such as type, class, geography and performance. Inherent flexibility in Munis Purchase Orders means the application accommodates any form of commodity code you choose to use NIGP or user-defined. TylerForms TylerForms helps you control where, how and in what order to print POs, invoices, checks, work orders, 1099s and other documents by merging your application data with templatized electronic form designs. Our advanced output processer negates the need for pre-printed forms you can use less expensive standard blank paper; bar codes; signatures; bank, OCR and postal fonts and logos; and other data-driven elements that pre-printed forms can t produce. Libraries of form templates are tailored to work with your Tyler applications and your organization s unique needs. Forms can be printed to your existing network printers and ed, faxed or saved as a PDF file. Optional high-speed laser printers and folder/sealer/inserter hardware and addressing systems can even save your staff hours or days normally spent manually folding forms and stuffing and addressing envelopes. Vendor Self Service Provide vendors with 24/7 online access to bid information and business records with Munis Vendor Self Service. Once registered, vendors can maintain a detailed profile; search for bid requests based on commodity code, bid number or vendor-specific description; view summary and detail bid, PO, invoice and check information; and more. Customize the site to your organization s needs and practices, and ensure vendors access only the information they are authorized to see you control the settings. Build lasting relationships with vendors using Munis Vendor Self Service. 15

16 Software that thinks like you do. At Tyler Technologies (NYSE: TYL), we have a single mission: enable local governments to be more efficient, more accessible and more responsive to the needs of citizens. That s what we do. And that s all we do in partnership with more than 9,000 clients, including local government and school offices throughout all 50 states, Canada, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. Tyler Technologies is a leading provider of information management solutions and services for the public sector and Tyler is the largest company in the country solely dedicated to providing software and IT services to the public sector market. info@tylertech.com MU-PRO-BR The Tyler logo and design mark are registered trademarks of Tyler Technologies, Inc. 2011, all rights reserved. No portion of this material may be reproduced without expressed permission by Tyler.