Agenda. How Process & Decision Management Help to Increase Business Value? WebSphere Business Process Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Agenda. How Process & Decision Management Help to Increase Business Value? WebSphere Business Process Management"

Transcription

1 提 升 企 業 營 運 價 值 即 時 行 銷 及 時 調 校 企 業 體 質 高 效 優 化 Katrina Li WebSphere Client Technical Professional

2 Agenda How Process & Decision Management Help to Increase Business Value? WebSphere Business Process Management WebSphere Operational Decision Management Why IBM Websphere?

3 The New Normal: Change, Complexity, Uncertainty $488 billion $534 billion Lost in process inefficiencies in Fortune 500 companies In mobile transactions by % 50% Of enterprises use external cloud services Of businesses plan to adopt more collaborative sourcing models 70% Of businesses outsource one or more strategic activities 3 50 billion Devices connected to the Internet by 2020

4 Complexity exists internally within organizations and externally within the broader business network Companies need end-to-end process management To orchestrate human tasks to increase visibility Agents & Producers Partners & Re-insurers Insurance Carrier Internal Employees Consumers Commercial LOB Auto LOB Consumers Home LOB DMV Financial Institutions Outsourced Service Providers 3 rd Party Services 4 to manage exceptions and cases and for scalable transactions everything you need to manage end-to-end business networks

5 Can Your Processes Handle Change, Uncertainty and Complexity? Turn complexity into opportunity through: Simpler Business Led Change Full Process Visibility and Governance Optimized Processes and Decisions 5 Agile Processes and Decisions with Business Process Management

6 BPM is About Value not Technology BPM Defined: An integrated approach to aligning the key activities of an organization into processes you can consistently measure to optimize value to your organization and its end customers. Integrated Technology + methodology Compresses cycle time for process lifecycle Enabled by BPMS platform Processes Align people & tasks to valuable outcomes End-to-end vs. silo Cross-functional Measure High visibility into performance of process & people Metrics that are meaningful to the business Quantify impact of process improvements Optimize Enhance process to maximize business value Identify & remove bottlenecks Eliminate non-value-add activities 6 Optimize processes for better business outcomes

7 Typical process problems Account Invoice Reconciliation Teams Customer Service Finance and Ops Administration 1. 1 Unstructured Tasks and Communication (ex 6 Paper or ) Executive Management 2. 2 Inefficient Working Environment Spans Systems 3. 3 Inconsistent Prioritization 4. 4 Incomplete or Inaccurate Data Flow Between Systems 5. 5 Lack of Control Over System and Business Events (Exceptions) 6. 6 Poor Visibility Into Process Performance 7

8 BPM brings order to the chaos Customer Service Account Finance and Ops Risk Management Teams Executive Management Administration 1. 1 Automate workflow & decision making 2. 2 Reduce errors and improve consistency 3. 3 Standardize resolution across geographies 4. 4 Leverage existing systems and data 5. 5 Monitor for business events and initiate actions 6. 6 Real-time visibility and process control Customer Benefits: Huge Reduction in Manual Work, Errors Faster, More Consistent Issue Resolution Easier to Manage the Business Consistent Case Handling 8

9 Processes, Decisions, Situations: 共 生 系 統 Triggers Event Event Event Informs Situational Awareness Informs Processes Invokes Informs Informs Invokes Invokes Informs Invokes Business Monitoring Predictive Models Informs Automated Decisions 9 9

10 Transformation and Growth Require Better Decisions CIOs recognize that effective decision automation is key to success of CIOs with mandates to transform the business are looking to drive better real time decisions. of CIOs with mandates to expand cross-enterprise growth are leading the charge to drive better real time decisions. Source: IBM Global CIO Study

11 Why Better Decisions are Critical to Success Accurate, real-time decisions improve business performance and results Identify opportunities to increase profitability Enforce consistency to ensure compliance Leverage information to manage risk Decisions are what make strategy real and drive results and performance against metrics decisions made about how to interact with partners, suppliers, customers, employees. 11 James Taylor, Becoming a Decision-centric Organization, 2011

12 What is Decision Management? Decision Management is a business discipline that enables organizations to automate, optimize and govern repeatable business decisions. Business Processes, Applications & Solutions 營 運 型 決 策 管 理 Operational Decision Management Decision Services 分 析 型 決 策 管 理 Analytical Decision Management Policy Regulation Best Practices Know-how Business Rules & Events Predictive Analytics & Optimization Risk Clustering Segmentation Propensity Scenario Analysis & Simulation Internal & External Data 12

13 Decisions are Often Locked within Processes Without Decision Management Decisions are locked in processes and applications Programming skills are needed to create & modify decision logic Speed of business change is limited by IT bandwidth 13 Manual intervention increases costs & reduces customer satisfaction

14 Decision Management Enables Reuse Across Processes With Decision Management Decision Service: Risk Scoring Decision Service: Eligibility Decision Service: Offers & Promotions Reuse decision assets across processes Empower business people to own, author and update decision services Respond quickly to changing market conditions 14 Maximize automation and straight-through processing

15 Analyst View of Operational Decision Management At the core of Decision Management is a focus on Operational Decisions. These decisions are those required to make day to day operations run effectively. They ensure that customers are treated consistently, that the right price is offered, that the most effective offer is made. 15 While the value of each individual decision is small, the cumulative effect is very large because organizations make these decisions often. ~ James Taylor, Decision Management Solutions

16 Decision Management increases business agility and extends BPM flexibility, effectiveness and value Business agility and responsiveness Business alignment, compliance and transparency Smarter personalization and self-service Empower LOB users to manage and improve decisions Shorten response time to changing market conditions and events New pricing time-to-market in 2 days vs. 3 months at online travel website Achieve high passthrough rates in process automation Maximize decisions for resources, risk and value Real results 50% increase in new business quotes at major US insurance company Achieve finer-grain personalization in customer interaction Move decision-making to point of contact with customers 10x offer acceptance increase at major Canadian retail bank

17 Ensure success with a proven approach for adopting BPM Project Program Transformation Maturity Challenges Expertise Technology Visibility Training Identify Business Challenge & Value Rapid time to value Turnkey Services Understand and document existing processes Identify key improvement opportunities Simplicity to engage business users Solution Mentoring Succeed with an Initial Project Target high return projects Leverage proven methodologies to ensure success Governance On-Demand Consulting Assistance Establish a Program Increase skills Establish CoE Optimize established projects Extend to new projects Power to scale as business requires Transform across the enterprise Infuse a culture of process across the organization Realize fast value, foster BPM adoption and create transformational impact 17 17

18 Agenda How Process & Decision Management Help to Increase Business Value? WebSphere Business Process Management WebSphere Operational Decision Management Why IBM Websphere? 18

19 IBM BPM Vision: One BPM Human-centric A multi-year strategy delivered over multiple releases Content-centric Integration-centric Leverage the best of all offerings All starting points are valid based on customer needs Protect and extend all customer investments Create the best and broadest BPM suite in the market Have multiple product packages to match market/customer buying occasions 19

20 IBM Business Process Management in 2011: Unifying Two Market-Leading Platforms simple to use fast time-to-value deep business engagement high performance excellent integration superior integrity Announced at IMPACT

21 Deliver on your business promises with IBM Software for BPM Reduce complexity, automate processes and boost productivity Simplicity Simplify operations and improve entire experience Simple tooling for deep business user engagement Boost productivity with efficient and effective tools for doing business Power Powerful, dependable for mission critical processes Scale smoothly and easily from initial project to enterprise-wide program Execute processes consistently, reliably, securely, and with transactional integrity SOA components for integrating applications and services Visibility Centralizes visibility and control Empowers knowledge workers with built-in real time analytics to optimize business processes Optimize process outcomes with realtime understanding & control Governance Achieve consistency and repeatability to ensure processes execute as designed Simplify life-cycle management of process applications across 1000s of projects Easily and securely manage versions & dependencies in complex, ever-changing process applications

22 The essential BPM capabilities Finance and Ops Customer Service Risk Management Teams Executive Management Modeling Account Administration Monitoring Automation Governance Optimization Rules Information Cases Events Integration Collaboration Analytics

23 IBM Business Process Manager V7.5 Process End-Users Process Owners Business & IT Authors Process Designer Authors & Admins Process Center Governance of Entire BPM Life Cycle IT Developers Integration Designer Shared Assets Versioned Assets Server Registry BPM Repository IBM BPM widgets work with IBM WebSphere Portal Design Improve Deploy Measure Process Server BPMN Rules Monitoring BPEL ESB Backward compatibility, easy migration from WLE & WPS Out-of-box Process Portal Configurable Business Space Optional Microsoft Add-ons 23

24 IBM Business Process Manager: Configurations Different configurations match typical entry points or stages in a company s BPM program Advanced Standard Express Transformation Complete set of advanced BPM capabilities Extended support for high-volume process automation, with high quality-of-service Built-in SOA components for extensive enterprise-wide service integration, orchestration Program Configured for typical BPM projects For multi-project improvement programs, with high business involvement Basic system integration support Rapid time-to-value: improved user productivity Project Configured for first BPM project For small number of users single server, no clustering Low entry price Easy to install, easy to use 24

25 Key Elements of IBM s Vision for BPM Dramatically improve operations China Mobile centralizes process management and brings down errors by 50% Give direct control of an organization s processes to business users Bank achieves speed to market gains with 200 processes built by business users Enable repeatable success for clients World s leading grocer accelerates the completion of requests by over 400% Increase our customers ability to change and innovate JB Hunt added $870K in revenues annually by automating its billing processes. Improve organizational decision making Travelers reduces risk assessment and rate changes by 95% 25 25

26 Agenda How Process & Decision Management Help to Increase Business Values? WebSphere Business Process Management WebSphere Operational Decision Management Why IBM Websphere? 26

27 As of 2011, 2 distinct products for Business Event Processing and Business Rules Management System Detect (BEP) Decide (BRMS) Event Sources Actions Request Response BEP - Detects when events or patterns of events occur, brings situational awareness, and calls for action BRMS - Decides business outcome through execution of business rules against data brought in by a request

28 The Three A s of Operational Decision Management Rules Events Contextual Decisions WebSphere ILOG BRMS WebSphere Business Events Situational Awareness A WebSphere Operational Decision Management dapt to change with increased speed & agility Intuitive natural language for specifying rules and events 28 A A lign business units and IT through enhanced visibility & governance Integrated repository for reliable versioning and change control ct in real-time with high performance & reliability Robust runtime for mission-critical deployment

29 WebSphere Operational Decision Management WebSphere Operational Decision Management 7.5 Management WebSphere Decision Center Decision Artifacts Versioning Access and Control Decision Center Console Repository Define Deploy Visibility, Testing & Governance WebSphere Decision Server Rule Event Execution Execution Update Measure Rule Solutions for Office Decision Center for Business Space Design Rule Designer Event Designer 29 29

30 How Decision Management Works: Customer Acquisition Insurance multi-channel customer acquisition Detect Decide Respond Multi-channel quote requests Internet Event Pattern: Customer requests a series of quotes with increasing deductibles Business Rules: Customer good prospect, find best promotion Make a personalized offer Call Center Event Correlations Event Pattern: 2 web quote requests and 1 direct contact in 3 days Business Rules: Determine best product Trigger agent call back to assist Agency Event Pattern: Same vehicle ID with different addresses on phone & Web request: Business Rules: Is customer gaming the system? Seek clarification Events Rules Decisions 30

31 How Decision Management Works: Payments Processing Financial corporate payment notification Detect B2B Payments Decide Respond Payer 1 Event Pattern: Single payment over $500k Business Rules: Alert approving accountant Approve high dollar transaction Event Pattern: Cumulative payments to a single company over $5M within a week Business Rules: Alert controller Review spending policy Payer 2 Event Correlations Payer 3 Event Pattern: Multiple payment requests for the same invoice Business Rules: Alert fraud department Stop payment 31 Events Rules Decisions

32 How Decision Management Works: Logistics Transportation real-time logistical support Detect Decide Respond Train geo-spatial location information Event Pattern: Train within 30 miles of station Business Rules: Location alert Update estimated time of arrival Train 1 Train 2 Event Correlations Event Pattern: Overheated wheel bearing sensor reading Business Rules: Assess risk of derailment Schedule maintenance Train 3 Event Pattern: Cumulative assessment of train delays Business Rules: Identify high priority cargo on delayed train Determine cargo re-routing Events Rules Decisions 32

33 Agenda How Process & Decision Management Help to Increase Business Values? WebSphere Business Process Management WebSphere Operational Decision Management Why IBM WebSphere?

34 Why IBM for BPM & WODM? Unparalleled Expertise and Investment Expert consulting and implementation services for fast realization of business value Industry expertise to customize solutions for your specific industry Largest Customer Base #1 in Business Rule Management Systems (BRMS) market share according to all leading analysts #1 in Business Process Management (BPM) market share according to all leading analysts 34 Strongest Ecosystem and Partner Network 800+ Business Partners authorized and certified to support customers Strongest global ecosystem including major global and regional system integrators skilled to provide comprehensive solutions

35 Think big Start small Scale fast Complexity should not be viewed as a burden to be avoided; we see it as a catalyst and an accelerator to create innovation and new ways of delivering value. Juan Ramon Alaix, President, Pfizer Animal Health 35 35

36 Think Big, Start Small, Scale Fast Business Outcomes 1Succeed With An Initial Project 2 Establish A Program 3 Extend Success Across The Enterprise A BPM Project should deliver targeted results that directly support the strategic goals of the business. Thus, a successful BPM Project requires close collaboration between business operations and technologists. A successful BPM program ties all business process projects to core business initiatives. A Transformational BPM Program enables you to manage your processes and support corporate initiatives such as improving product quality, reducing time-to-market, expanding to new markets, raising customer satisfaction, and increasing profit margins. Project Scope 36

37 Questions? As a reminder, please fill out a session evaluation 37

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I BPM and Rules Technical Update Sunil Aggarwal, WebSphere BPM Leader UK&I 1 2 IBM BPM Overview 3 Change, complexity and uncertainty have become the new normal Escalating expectations require visibility

More information

IBM BPM Vision: One BPM

IBM BPM Vision: One BPM IBM Business Manager 7.5 Technical overview Vladimír Orlík WebSpehere Technical Sales Specialist IBM Slovensko Jún 2011 IBM BPM Vision: One BPM A multi-year strategy delivered over multiple releases Leverage

More information

Enterprise IT Architectures BPM (Business Process Management)

Enterprise IT Architectures BPM (Business Process Management) Dr. Hans-Peter Hoidn Executive Architect, IBM Distinguished IT Architect (Opengroup) Enterprise IT Architectures BPM (Business Process Management) Introduction 2 Agenda of this Part Business Process Management

More information

Enterprise IT Architectures BPM (Business Process Management)

Enterprise IT Architectures BPM (Business Process Management) Dr. Hans-Peter Hoidn Executive Architect IBM Software Group Enterprise IT Architectures BPM (Business Process Management) Introduction 2 Agenda of this Part Business Process Management (BPM), a relatively

More information

IBM Business Process Manager

IBM Business Process Manager IBM Software WebSphere Thought Leadership White Paper IBM Business Process Manager A single, comprehensive BPM platform that easily scales from project to enterprise-wide programs 2 IBM Business Process

More information

What's new in Decision Management and BPM?

What's new in Decision Management and BPM? What's new in Decision Management and BPM? November 3 rd, 2011 Laurent Tarin Sr. Product Marketing Manager, WODM Laurent.Tarin@fr.ibm.com Marc Smith Sr. Product Manager, IBM BPM Marc.Smith@us.ibm.com Before

More information

IBM Software IBM Business Process Manager Powerfully Simple

IBM Software IBM Business Process Manager Powerfully Simple IBM Software IBM Business Process Manager Powerfully Simple A single BPM platform that provides total visibility and management of your business processes 2 IBM Business Process Manager Powerfully Simple

More information

Manageability with BPM

Manageability with BPM Manageability with BPM Presenter Names: Thierry Hendrickx / Chris den Hoedt 2008 IBM Corporation Agenda What is BPM Managing Internal controls with BPM IBM s Vision to BPM 1 Government leaders know what

More information

IBM BPM Solutions Addressing the Enterprise Business Process Management

IBM BPM Solutions Addressing the Enterprise Business Process Management IBM BPM Solutions Addressing the Enterprise Business Process Management Cristina Morariu, IBM Agenda Business Process Management IBM Featured products for BPM IBM Business Process Manager IBM Case Manager

More information

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

IBM Operational Decision Management v8

IBM Operational Decision Management v8 What s new in WebSphere Operational Decision Management? Matt Roberts Decision Management Specialist July 12 th, 2012 IBM Operational Decision Management v8 Manage business policies at scale Operationalize

More information

Business Agility Now! Putting You on a Path to Working Smarter. October, 2009. Jorge SOAres IT Architect IBM SWG. jorgesoares@pt.ibm.

Business Agility Now! Putting You on a Path to Working Smarter. October, 2009. Jorge SOAres IT Architect IBM SWG. jorgesoares@pt.ibm. Business Agility Now! Putting You on a Path to Working Smarter October, 2009 Jorge SOAres IT Architect IBM SWG jorgesoares@pt.ibm.com Discover, Interact, Optimize We are living in a new landscape Smarter

More information

Achieving Process Innovation with Business Process Management and Operational Decision Management

Achieving Process Innovation with Business Process Management and Operational Decision Management Achieving Process Innovation with Business Process Management and Operational Decision Management Agenda Achieving Process Innovation A focus on Process Efficiency & Effectiveness Empowering the business

More information

Flexible Business Process Management enabled by SOA Full support of BPM life cycle Closing the gap between Business & IT

Flexible Business Process Management enabled by SOA Full support of BPM life cycle Closing the gap between Business & IT Flexible Business Process Management enabled by SOA Full support of BPM life cycle Closing the gap between Business & IT Collaborative Development IT Clean hand-off to IT with Business Models, Metrics

More information

Business Process Management Tampereen Teknillinen Yliopisto

Business Process Management Tampereen Teknillinen Yliopisto Business Process Management Tampereen Teknillinen Yliopisto 31.10.2007 Kimmo Kaskikallio IT Architect IBM Software Group IBM SOA 25.10.2007 Kimmo Kaskikallio IT Architect IBM Software Group Service Oriented

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

Dramatically improve the way work gets done with IBM Business Process Manager

Dramatically improve the way work gets done with IBM Business Process Manager IBM Software Thought Leadership White Paper Dramatically improve the way work gets done with IBM Business Process Manager 2 Dramatically improve the way work gets done with IBM Business Process Manager

More information

Process Automation Overview Process Automation Overview

Process Automation Overview Process Automation Overview Process Automation Overview Process Automation Business Overview Presented By: Skype: dom.fernandez Dominic Fernandez Principal Consultant dscf@computants.org http://www.computants.org/ 1 http://www.computants.org/

More information

Ratabase. Powerful, innovative rating simplified

Ratabase. Powerful, innovative rating simplified Ratabase Powerful, innovative rating simplified From generating price quotes to modeling new classes of risk, insurance rating moves at the speed of the Internet. To be competitive, insurance companies

More information

Business Process Management Enabled by SOA

Business Process Management Enabled by SOA Business Process Management Enabled by SOA Jyväskylä 8.5.2007 Kimmo Kaskikallio IT Architect IBM Software Brands Five middleware product lines designed to work together Service-Oriented Architecture (SOA)

More information

IBM 2010 校 园 蓝 色 加 油 站 之. 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization. Please input BU name. Hua Cheng chenghua@cn.ibm.

IBM 2010 校 园 蓝 色 加 油 站 之. 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization. Please input BU name. Hua Cheng chenghua@cn.ibm. Please input BU name IBM 2010 校 园 蓝 色 加 油 站 之 商 业 流 程 分 析 与 优 化 - Business Process Management and Optimization Hua Cheng chenghua@cn.ibm.com Agenda Why BPM What is BPM What is BAM How BAM helps optimization

More information

JOURNAL OF OBJECT TECHNOLOGY

JOURNAL OF OBJECT TECHNOLOGY JOURNAL OF OBJECT TECHNOLOGY Online at www.jot.fm. Published by ETH Zurich, Chair of Software Engineering JOT, 2008 Vol. 7, No. 8, November-December 2008 What s Your Information Agenda? Mahesh H. Dodani,

More information

IBM WebSphere Operational Decision Management Improve business outcomes with real-time, intelligent decision automation

IBM WebSphere Operational Decision Management Improve business outcomes with real-time, intelligent decision automation Solution Brief IBM WebSphere Operational Decision Management Improve business outcomes with real-time, intelligent decision automation Highlights Simplify decision governance and visibility with a unified

More information

Lombardi Whitepaper: Why You (Probably) Cannot Afford to Use IBM for BPM. Why You (Probably) Cannot Afford to Use IBM for BPM

Lombardi Whitepaper: Why You (Probably) Cannot Afford to Use IBM for BPM. Why You (Probably) Cannot Afford to Use IBM for BPM Why You (Probably) Cannot Afford to Use IBM for BPM 1 Why You (Probably) Cannot Afford to Use IBM for BPM You have a project that seems like a good fit for Business Process Management (BPM). And you re

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

Luncheon Webinar Series May 7th, 2015

Luncheon Webinar Series May 7th, 2015 Luncheon Webinar Series May 7th, 2015 Stewardship Center Overview Presented by Robert Dickson Sponsored By: 1 2015 IBM Corporation 1 Stewardship Center Overview Questions and suggestions regarding presentation

More information

Delivering Customer Value Faster With Big Data Analytics

Delivering Customer Value Faster With Big Data Analytics Delivering Customer Value Faster With Big Data Analytics Tackle the challenges of Big Data and real-time analytics with a cloud-based Decision Management Ecosystem James Taylor CEO Customer data is more

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

Adaptive Case Management - Capabilities for Faster Decisions

Adaptive Case Management - Capabilities for Faster Decisions Adaptive Case Management - Capabilities for Faster Decisions Tayo Runsewe Chris Pinnell ECM Solutions IBM Canada ECM Client Solution Professional IBM Canada The beginning of wisdom is a definition of terms

More information

5 Five Ways to Fast ROI With Business Rule Management Systems (BRMS)

5 Five Ways to Fast ROI With Business Rule Management Systems (BRMS) Cost Reduction Why Business Rules? Why Now? 5 Five Ways to Fast ROI With Business Rule Management Systems (BRMS) Five Ways to Fast ROI With BRMS Business becomes increasingly complex with each passing

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Business Process Management with a Competitive Edge. Implementing Transparent, Agile and Consistent Business Process Management

Business Process Management with a Competitive Edge. Implementing Transparent, Agile and Consistent Business Process Management Business Process Management January 2008 Business Process Management with a Competitive Edge Implementing Transparent, Agile and Consistent Business Process Management 2 Automating business processes is

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

IBM BUSINESS P ROCESS M ANAGER V7.5

IBM BUSINESS P ROCESS M ANAGER V7.5 BPMS Watch Industry Trend Reports Independent Expertise in BPM September 2011 IBM BUSINESS P ROCESS M ANAGER V7.5 A Bold New BPM Strategy In early 2010, IBM shocked the BPM world with its acquisition of

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

BEA AquaLogic Integrator Agile integration for the Enterprise Build, Connect, Re-use

BEA AquaLogic Integrator Agile integration for the Enterprise Build, Connect, Re-use Product Data Sheet BEA AquaLogic Integrator Agile integration for the Enterprise Build, Connect, Re-use BEA AquaLogic Integrator delivers the best way for IT to integrate, deploy, connect and manage process-driven

More information

The Accenture/ Siemens PLM Software Alliance

The Accenture/ Siemens PLM Software Alliance The Accenture/ Siemens PLM Software Alliance Enabling Efficient Product Lifecycle Management Companies in a wide range of industries rely upon Product Lifecycle Management (PLM) to grow their business,

More information

Integrated Solution Offerings for Insurance IBM Insurance Framework

Integrated Solution Offerings for Insurance IBM Insurance Framework Detailed Overview April 2010 Integrated Solution Offerings for Insurance IBM Insurance Framework Session Objectives 1 It s the HOW! Insurance Solution Delivery 2 Approach IBM Insurance Framework 3 Insurance

More information

Business Process Management In An Application Development Environment

Business Process Management In An Application Development Environment Business Process Management In An Application Development Environment Overview Today, many core business processes are embedded within applications, such that it s no longer possible to make changes to

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

IBM Analytical Decision Management

IBM Analytical Decision Management IBM Analytical Decision Management Deliver better outcomes in real time, every time Highlights Organizations of all types can maximize outcomes with IBM Analytical Decision Management, which enables you

More information

Organizational Intelligence, Scalability, and Agility

Organizational Intelligence, Scalability, and Agility Organizational Intelligence, Scalability, and Agility BPMS at the pace of business The Modern Way to Optimize Business Processes Business Process Management Systems (BPMS) have been key to improving efficiency,

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

Advanced Case Management in Government: The Roadmap for Effectiveness and Efficiency

Advanced Case Management in Government: The Roadmap for Effectiveness and Efficiency Advanced Case Management in Government: The Roadmap for Effectiveness and Efficiency Campbell Robertson Program Director, Public Sector IBM Software Group/Industry Solutions/ECM cir@ca.ibm.com Twitter:

More information

Cloud computing: Innovative solutions for test environments

Cloud computing: Innovative solutions for test environments IBM Global Services April 2009 Cloud computing: Innovative solutions for test environments Speed test cycles and reduce cost to gain a competitive edge Page No.2 Contents 2 Executive summary 3 Leading

More information

Transforming to IT as a Service

Transforming to IT as a Service Transforming to IT EMC Consulting Webinar Tim Rehac Partner, IT Strategy and Architecture EMC Consulting Timothy.Rehac@emc.com 1 Agenda Why Organizations Are Transforming Transformational Drivers Why IT

More information

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success Industry models for insurance The IBM Insurance Application Architecture: A blueprint for success Executive summary An ongoing transfer of financial responsibility to end customers has created a whole

More information

Business agility now: establishing a dynamic business network through highly agile, interconnected processes.

Business agility now: establishing a dynamic business network through highly agile, interconnected processes. Solutions for a dynamic business network October 2009 Business agility now: establishing a Page 2 Contents 2 It s a dynamic business world can your organization keep up? 3 Business agility now updating

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

Operational Success: Targeting Performance

Operational Success: Targeting Performance Operational Success: Targeting Performance INTRODUCTION Operational success has become widely accepted as a critical factor for real estate service providers (hereinafter referred to as providers ). It

More information

Combining the power of content and process with the right content management solution. IBM Information Management software

Combining the power of content and process with the right content management solution. IBM Information Management software May 2008 IBM Information Management software Combining the power of content and process with the right content management solution 2 Choosing the right data warehouse One of your organization s most valuable

More information

Today, the world s leading insurers

Today, the world s leading insurers analytic model management FICO Central Solution for Insurance Complete model management and rapid deployment Consistent precision in insurers predictive models, and the ability to deploy new and retuned

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary Kofax White Paper Executive Summary Today, customers are sophisticated and connected. with the power to leave you for another company, with a simple swipe or click. Things like loan applications, claims

More information

Building Responsive Enterprises: One decision at a Time

Building Responsive Enterprises: One decision at a Time Building Responsive Enterprises: One decision at a Time James Taylor CEO, Decision Management Solutions Visibility, prediction, impact and action are the keys More information at: www.decisionmanagementsolutions.com

More information

SOLUTIONS FOR RETIREMENT SERVICES

SOLUTIONS FOR RETIREMENT SERVICES SOLUTIONS FOR RETIREMENT SERVICES ONBOARDING RISK & COMPLIANCE OPERATIONS & IT PARTICIPANT SERVICES PLAN SPONSOR & ADVISOR SERVICES REPORTING TRADING DOCUMENT PREPARATION DISBURSEMENTS DATA AGGREGATION

More information

MassTransit vs. FTP Comparison

MassTransit vs. FTP Comparison MassTransit vs. Comparison If you think is an optimal solution for delivering digital files and assets important to the strategic business process, think again. is designed to be a simple utility for remote

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

5 Steps to Choosing the Right BPM Suite

5 Steps to Choosing the Right BPM Suite 5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and a fast ROI but only if you choose the right one By Laura Mooney, Metastorm Copyright 2009, Metastorm Inc.

More information

IBM Customer Experience Suite and Electronic Forms

IBM Customer Experience Suite and Electronic Forms Introduction It s more important than ever to have a set of capabilities that allow you to create dynamic, self service options for your customers that leverage existing processes and infrastructure. Your

More information

Maximizing the ROI Of Visual Rules

Maximizing the ROI Of Visual Rules Table of Contents Introduction... 3 Decision Management... 3 Decision Discovery... 4 Decision Services... 6 Decision Analysis... 11 Conclusion... 12 About Decision Management Solutions... 12 Acknowledgements

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

Enhancing BPM with Business Rules Increase your business agility by separating management of decision logic from mechanics of business process

Enhancing BPM with Business Rules Increase your business agility by separating management of decision logic from mechanics of business process white paper Enhancing BPM with Business Rules Increase your business agility by separating management of decision logic from mechanics of business process February 2010»» Summary Organizations in many

More information

Industry models for financial markets. The IBM Financial Markets Industry Models: Greater insight for greater value

Industry models for financial markets. The IBM Financial Markets Industry Models: Greater insight for greater value Industry models for financial markets The IBM Financial Markets Industry Models: Greater insight for greater value Executive summary Changes in market mechanisms have led to a rapid increase in the number

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Driving business agility with. Smart Solutions

Driving business agility with. Smart Solutions Driving business agility with Smart Solutions One Vision, Many Solutions IntrospeQt is focussed on transforming business insights into smart solutions. Our vision is to help clients achieve true business

More information

Comprehensive software solutions for insurance

Comprehensive software solutions for insurance Innovation Simplicity Customer Experience Comprehensive software solutions for insurance Let our targeted solutions improve your margins and increase user engagement, throughout the insurance value chain.

More information

SOLUTIONS FOR RETIREMENT SERVICES

SOLUTIONS FOR RETIREMENT SERVICES SOLUTIONS FOR RETIREMENT SERVICES ONBOARDING RISK & COMPLIANCE OPERATIONS & IT PARTICIPANT SERVICES PLAN SPONSOR & ADVISOR SERVICES REPORTING TRADING DOCUMENT PREPARATION DISBURSEMENTS DATA AGGREGATION

More information

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter.

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter. HP Business Intelligence Solutions Connected intelligence. Outcomes that matter. Figure 1: The gap between realized and expected business outcomes continues to widen. Organizations must close this gap.

More information

Agile enterprise content management and the IBM Information Agenda.

Agile enterprise content management and the IBM Information Agenda. Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

Data Connectivity and Integration for Business Users

Data Connectivity and Integration for Business Users adeptia.com Data Connectivity and Integration for Business Users Data Connectivity and Integration for Business Users Adeptia is the #1 Choice for: Customer Onboarding Client Self-Provisioning Enrollment

More information

SOLUTION WHITE PAPER. Remedyforce Powerful Platform

SOLUTION WHITE PAPER. Remedyforce Powerful Platform SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

What to Look for When Selecting a Master Data Management Solution

What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution Table of Contents Business Drivers of MDM... 3 Next-Generation MDM...

More information

Gain superior agility and efficiencies with enterprise origination solution. Finacle Origination

Gain superior agility and efficiencies with enterprise origination solution. Finacle Origination Finacle Origination Gain superior agility and efficiencies with enterprise origination solution The recent global financial meltdown has reshaped the landscape of the lending business around the world.

More information

Five best practices for deploying a successful service-oriented architecture

Five best practices for deploying a successful service-oriented architecture IBM Global Services April 2008 Five best practices for deploying a successful service-oriented architecture Leveraging lessons learned from the IBM Academy of Technology Executive Summary Today s innovative

More information

The Key to SOA Governance: Understanding the Essence of Business

The Key to SOA Governance: Understanding the Essence of Business THE NAME OF THE GAME: KANAME The Key to SOA Governance: Understanding the Essence of by Keith Swenson Kaname is a Japanese term meaning essence. In a Japanese fan, the bottom piece that keeps the fan together

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

Independent process platform

Independent process platform Independent process platform Megatrend in infrastructure software Dr. Wolfram Jost CTO February 22, 2012 2 Agenda Positioning BPE Strategy Cloud Strategy Data Management Strategy ETS goes Mobile Each layer

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

What You Need to Know About Transitioning to SOA

What You Need to Know About Transitioning to SOA What You Need to Know About Transitioning to SOA written by: David A. Kelly, ebizq Analyst What You Need to Know About Transitioning to SOA Organizations are increasingly turning to service-oriented architectures

More information

Drive Performance and Growth with Scalable Solutions for Midsize Companies

Drive Performance and Growth with Scalable Solutions for Midsize Companies SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business All-in-One s Objectives Drive Performance and Growth with Scalable s for Midsize Companies Manage every aspect of your business in

More information

Digital Transformation with Intelligent Solutions from Infosys and Pega

Digital Transformation with Intelligent Solutions from Infosys and Pega Digital Transformation with Intelligent Solutions from Infosys and Pega Introduction Today, organizations want smart digital initiatives that can transform their business to drive top and bottom line growth.

More information

accelerating time to value in Microsoft Hyper-V environments

accelerating time to value in Microsoft Hyper-V environments SOLUTION BRIEF accelerating time to value in Microsoft Hyper-V environments 01 CA Technologies 30-year partnership with Microsoft uniquely positions us to help you exceed your Microsoft virtual and cloud

More information

Evaluation Guide. Sales and Operations Planning Performance Blueprint

Evaluation Guide. Sales and Operations Planning Performance Blueprint Evaluation Guide Sales and Operations Planning Performance Blueprint Introduction What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that executives

More information

The Process Architect: The Smart Role in Business Process Management

The Process Architect: The Smart Role in Business Process Management Redpaper Roland Peisl The Process Architect: The Smart Role in Business Process Management This IBM Redpaper publication describes the concept of business process management (BPM) and specifically focuses

More information

SOA Executive Overview Achieve Business Agility, October 23, 2012. Ray Daniel, Connectivity and Integration Executive

SOA Executive Overview Achieve Business Agility, October 23, 2012. Ray Daniel, Connectivity and Integration Executive SOA Executive Overview Achieve Business Agility, October 23, 2012 Ray Daniel, Connectivity and Integration Executive 1 2 These trends are changing entire industries Mobile 2 Cloud Big Data Social 3 3 4

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

Provide access control with innovative solutions from IBM.

Provide access control with innovative solutions from IBM. Security solutions To support your IT objectives Provide access control with innovative solutions from IBM. Highlights Help protect assets and information from unauthorized access and improve business

More information

Sales Force Automation

Sales Force Automation Sales Force Automation Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

More information

IBM WebSphere ILOG Rules for.net

IBM WebSphere ILOG Rules for.net Automate business decisions and accelerate time-to-market IBM WebSphere ILOG Rules for.net Business rule management for Microsoft.NET and SOA environments Highlights Complete BRMS for.net Integration with

More information

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members. Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers

More information