HALIFAX MONTREAL TORONTO CALGARY VANCOUVER
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1
2 HALIFAX MONTREAL TORONTO CALGARY VANCOUVER
3 Bienvenue au Canada
4 Talking Points Core business services What does bring to the table? What is the separator between us and them?
5 Bilingual call center 24/7 live trade coordination centre Full national general contractor, renos and capital General Handyman Doors Docks Glass Grills Electrical HVAC Refrigeration Plumbing Drywall Painting Pest Removal Pest Control Roof Repair Emergency Service Carpentry Sewer Drain Appliance Repair Flooring, Carpet & Tile
6 58% of Canada Self performing trade services Quebec Ontario Alberta Feet on the street 12,000 sq ft Boutique manufacturing Millwright metal shop Work Order Software Payable entry
7 Full suite of technology Self created work order dialogue (build your own Q&A for your trades) FREE Mobile app for trades and FFM Site Inspections Downloaded into software partnership FM Pilot Service Channel Officetrax FM Maintenance Centah 360
8
9 Talking Points Service call management Work order distribution Payable upload by vendor Talk to your internal service Mobile device for trades
10 (Cutting edge) Canadian Government funded (Real time updates) EDI/XML data exchange with your software ( notices) C.A.N.S. (Service calls from site) Free mobile apps
11 Prompts
12 Management Alarms
13 Management Dashboards
14
15 1. Launch the Call 2. Store Interview Process 3. Vendor Validation 4. Scheduling 5. Transition 6. Execution of Call 7. Administration Call Details 8. IVR Quality Control CBA Cost Benefit Analysis 9. Follow Up Completion / Rate Invoice Accounting Close out Customer s Technology Site Workflow Trade Manager Communicate Mobile App
16 Trade Manager 24 Hour Bilingual Live Coverage Cost Benefit Analysis Risk Management Life Safety Awareness Fixture, Hardware and Equipment Knowledge Service Technicians Government Licensed Manufacturer Trained Customer Focused Time Sensitive Technology Certified
17 Key performance measurable Cost benefit analysis Innovative custom solutions Intellectual curiosity requirement Decrease work pressure Profit
18 Regulatory Agencies and RBQ Licenses Bundled Services Geographic Challenges Innovation with technology store mapping, not on distance but on time. Isolation of travel challenged stores and service. Zones with set rates based on volume, micro managing cost, justify expenses and challenge trades.
19 Financial Modeling: (NTEs High / Medium / Low) National Trade Procurement Consistency Q Ease of Use Q Timeliness Feasibility Analysis Service Validation Define Service Level Expectations
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21 Talking Points Costs Test Benefit Measurements Transition
22 GOAL: Test drive and pay as you play policy. We must decrease head office head count. We must increase brand operational performance (the store must believe your department is a valued service). We must vet trades that bring innovation not just with cost but solutions. We must synchronize trades paperwork so we can set clear KPIs to predict future savings and complete business modeling, allowing your upper management and stock holders to see profit on the balance sheet.
23 CORPORATE CULTURE: New innovative ways to create profit. Without beating your trades requires your technology trade management team to think faster then the market. Small enough to talk to the President. Big enough that we can complete a complex cost benefit analysis.
24 TECHNOLOGY: Mobile smart phone app for all trades store / site Custom questions, initial programming and human interface set up is free Inspections on a smart phone, before and after photo catalogue by site and work order Free Desktop job costing Free Purchase order / vendor upload payables Free
25 SERVICE CALL MANAGEMENT: Fee Services: Cost plus or per store monthly Call centre staffing: 18 trained project coordinators Each supervisor manages 4 6 part time staff, 24 hrs a day, who are well trained and educated. If you get busy we add people, if you get slow we can scale back, without the burden of losing key skilled people. Our senior staff members are given the Queens University skills to produce cost benefit analysis on any challenge and are able to back up those results with empirical data after the challenge has been rectified and conquered.
26 7. Money GENERAL CONTRACTING: We manufacture and supply most hard goods thus decreasing double mark up nationally. 6. Brand 5. Attitude 4. Consistency 3. Ease of Use 2. Time 1. Trust General contracting service capital spec tenders G.C. Fee Structure: Project Management Cost Plus Structure
27 Validation & Test Drive: The Competitors Challenge 100 WOR Files in 100 Days Key Performance capability study Speak with Data Confidence in our ability to perform Consistency Ease of Use Timeliness
28 Douglas A. Bellar National Sales Rep Kat Byrne General Manager of Operations Stan Citrin CFO Tim Byrne President / HALIFAX MONTREAL TORONTO CALGARY VANCOUVER
29 HALIFAX MONTREAL TORONTO CALGARY VANCOUVER
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