Upgrading Redwood Engine Software. Version 2.0.x to 3.1.0

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1 Upgrading Redwood Engine Software Version 2.0.x to December 2013

2 APP NOTE Table of Contents 1 Introduction Backing Up the Redwood Engine Configuration, Statistics, and Log Files Checking for Custom PIDs Downloading the Update Using Your Own SFTP Method Using SFTP with Mac OS Using WinSCP with Windows Install the Redwood Software Update Confirm the Upgrade Contacting Redwood Systems Technical Support

3 APP 1 Introduction This document describes how to download a Redwood Engine software update from the Redwood SFTP server and install it on the Redwood Engine. Instructions for Mac OS and Windows are provided. Software updates are downloaded as an image file (.img) from the Redwood SFTP server to a local computer, such as a laptop. After you upload the image file, the software is activated and the Redwood Engine reboots. To finalize the upgrade, you must reboot the Engine, which temporarily turns off the lights. To minimize the impact, complete the upgrade after work hours. However, you can download the software and back up your existing configuration at any time. Only upload image files provided by the Redwood Systems Technical Support team. Note: If are running a version earlier than 2.0.0, you cannot upgrade to You must first upgrade your system to (or later) and then upgrade to Backing Up the Redwood Engine Configuration, Statistics, and Log Files The configuration file specifies how the fixtures are grouped in locations, the policies for those locations, as well as network configuration information. The statistics file holds the statistical information pertaining to power, motion, and temperature readings. The log files contain global system and software messages essential for troubleshooting if a problem occurs. To back up the Redwood Engine configuration, statistics, and log files: 1. Open the Tech Support web page on the Redwood Engine by using https://<redwood_ip_address>/support.html on the engine you are updating. If you are directly connected to the secondary port of the Engine, the address is https:// /support.html. 2. A screen appears warning that the identity of the website cannot be verified. Click Continue. 3. At the prompt, enter the username admin and the password redwood. The Tech Support page opens. 4. Under Configuration, click Download Configuration to download the engine.cfg file. Make sure to save it in a safe location. 3

4 APP NOTE 5. Under Statistics, click Download Statistics to download the statsbackup.tar.gz file. The file is compressed as a Linux archive. 6. Under Other, click Download Support Data to download the supportdata.tar log file. The file is compressed as a Linux archive. 2 Checking for Custom PIDs If your site has fixtures that were installed with custom PIDs, the PIDs might not be included in this release. That may cause specific light fixtures to not be operational after the upgrade. Hence, prior to upgrading, check whether you have custom PIDs on your engine. Note that information down and the same can then be relayed to Redwood Systems Technical Support team if those fixtures are not operational post upgrade. To check for custom PIDs in your installation: 1. On the Redwood Engine, Open a web browser, enter the URL of the Engine that you are updating, plus /support.html. If you are directly connected to the secondary port of the Engine, the address is https:// /support.html. 2. Under the Configuration section, click List Adapter/Fixture Configuration. 3. If you have custom fixture PIDs, they are listed at the bottom of the /redwood/conf/adapter/config/fixture folder under the Custom Adapter and Fixture Config section. In the following example, FixtureRTDL1340.json is a custom fixture PID file. 4

5 APP 3 Downloading the Update Use Secure FTP (SFTP) to download the image file. You can use your own method or the following directions for Mac OS or Windows. Note: The instructions use the most recent release: build (rle-image-rel final.img). 3.1 Using Your Own SFTP Method If you are familiar with Secure FTP, use your own method to retrieve the image file. The information you need is: Hostname: Port number: Username: redexchange Password: The username and password are case-sensitive. When you are logged in, navigate to the download directory and download this file: rle-image-rel final.img After the file is downloaded, go to Backing Up the Redwood Engine Configuration, Statistics, and Log Files to complete the upgrade. 3.2 Using SFTP with Mac OS 1. Open a terminal window. 2. Change to the directory where you want to download the image file. 3. Enter the following command: sftp -oport= At the password prompt, enter The password is case-sensitive. FFMacBookPro:~ fuser1$ sftp -oport=37625 The authenticity of host '[ ]:37625 ([ ]:37625)' can't be established. RSA key fingerprint is 17:28:46:52:af:a3:03:43:10:69:25:ab:9a:43:75:8e. Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added '[ ]:37625' (RSA) to the list of known hosts. 5

6 APP NOTE password: Connected to sftp> 5. At the sftp prompt, issue the get command to download the image on to your local computer. sftp> get /xfer/rle-image-rel final.img 6. Exit the SFTP server. sftp> exit 3.3 Using WinSCP with Windows The following instructions assume that you are using Windows XP or Windows 7. WinSCP is a free SFTP and FTP client for Windows. To download WinSCP, go to If you are installing WinSCP as part of this process, you can choose either the side-by-side view or a single view. We recommend using the side-by-side view because it is easier to drag files between applications. 1. Launch WinSCP on your computer. 2. On the WinSCP Login page, enter the following information: Hostname: Port number: Username: redexchange Password: File protocol: SFTP 3. Click the Login button. A window opens with your local disk system (the destination) on the left. The right pane is the Redwood SFTP server (the source). 6

7 APP 4. In the right pane, expand the xfer folder. 5. In the download folder, click the file rle-image-rel final.img and drag it to the desired location on your PC in the left pane. 6. To transfer the file, click the Copy button. The progress of the transfer is shown. 7. When the transfer has completed, verify that the image file on your local PC is in the correct location. 8. Close the WinSCP application by pressing F Proceed to Installing the Redwood Software Update 4 Install the Redwood Software Update IMPORTANT After you upgrade, you cannot go back to an earlier release. An upgrade involves rebooting the Engine, which temporarily turns off the lights. To minimize the impact, perform this portion of the upgrade after work hours. 7

8 APP NOTE To install the software update on the Redwood System Engine: 1. Enter the URL of the Engine you are updating. If you are directly connected to the secondary port of the Engine, the address is https:// /admin.html. The Admin page opens. 2. Click update software. The Software Update page opens. The Software Update page shows the active and inactive partitions. You cannot upgrade the active partition. 3. On the inactive partition, click the Choose File button. Browse to the image file that you downloaded and click Upload. 4. You are prompted to start the upload process. Click OK. When the upload is complete, the Update Software page reloads. 5. In the inactive partition, click Activate. 6. You are prompted to reboot the system. Click OK. The reboot takes about 3 5 minutes and briefly turns off the lights, followed by fixture discovery. You are informed when the system reboot is complete. 5 Confirm the Upgrade To verify that the new software version is on the Engine: 1. Make sure that you are connected to the secondary port on the Redwood Engine. 2. Open a browser window and enter https:// /admin.html. 3. If prompted, enter admin for the username and redwood for the password. Login credentials are case-sensitive. 4. To confirm that the new software is running, click on manage lighting on the Admin page. 5. Check the version number by clicking the I icon in the upper right corner of the Redwood Manager page. If the version number is the latest version, the upgrade is complete. 8

9 APP 6 Contacting Redwood Systems Technical Support If you have any questions regarding the operation or installation of Redwood System products, call or the Redwood Systems Technical Support Team. Toll Free: , option 2 Telephone: , option 2 Redwood Systems, Inc., a CommScope Company 3839 Spinnaker Court Fremont, CA T F Redwood Systems, Inc. All rights reserved. Redwood Systems and the starburst logo are registered trademarks of Redwood Systems, Inc. 9

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