DERWENTSIDE HOMES JOB DESCRIPTION AND PERSONAL SPECIFICATION MAINTENANCE SURVEYOR. Operational Teams within the Repairs and Maintenance section.

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1 DERWENTSIDE HOMES JOB DESCRIPTION AND PERSONAL SPECIFICATION MAINTENANCE SURVEYOR Responsible to: Responsible for: Overall Purpose: Building Surveyor Operational Teams within the Repairs and Maintenance section. Through the Building Surveyor to develop and deliver a high quality repairs and maintenance service that will enable Derwentside Homes to meet its business objectives as both a construction client and operational contracting organisation, along with the needs of all users/stakeholders. Key Responsibilities (Functional) To manage and control the day to day delivery of Repairs and Maintenance and its related functions, ensuring that all aspects are delivered to high standards. This includes, but is not limited to: o technical support services including design; o manage the delivery of contracts as both client and contractor, including preparing, and monitoring key performance indicators, delivering appropriate outcomes; o Statutory, regulatory and legal compliance, including health & safety/cdm, and environmental management (inc. waste transfer); and o responsive/ planned maintenance, voids, adaptations, out of hours repairs and cyclical maintenance. To provide technical support, including the preparation of technical reports, budget provision and the development of appropriate design solutions. This will include carrying out detailed site surveys, design of installations/detailed working drawings, preparation of design briefs, specifications, liaison with statutory bodies/stakeholders, including obtaining all necessary approvals. To prepare, monitor, control, forecast and regularly reporting on the performance and progress of budgets/trading accounts (including individual trading areas) for the functions of R&M service, including recommending and developing appropriate actions to ensure schemes/budget areas are delivered within budget/generating a surplus, to quality, time, cost, and required customer satisfaction level with appropriate risk and health & safety management. To manage the delivery of contracts as both client and contractor, in accordance with best practice, professional practice, policies/standing orders/regulations and all statutory/regulatory/legislative requirements. This will include leading on the delivery of contractual obligations, submission of valuations/claims for payment, issuing of

2 instructions/certificates, verification of interim valuations/final accounts/billing runs, and monitoring performance. Ensure that the functions of the service are competently carried out with full consideration of asbestos, the asbestos management plan and the asbestos register/database by both internal and external parties, including appropriate management of the associated risks and any necessary removal. This will include the provision of any necessary asbestos surveys to contractors/operatives and approval of any necessary method statements/risk assessments. Ensure that the service is compliant with current legislation/regulatory requirements. Keep yourself, your teams and the organisation up to date with relevant changes to legislation and professional/best practice and ensure that any required actions as a result of changes in these are implemented in a timely and efficient manner. To control the use of transport, sub-contractors and all other variable overheads in line with organisational requirements, best practice, and effective supply chain management. Assist the Building Surveyor in the delivery, co-ordination and overall management of the various elements of the repairs and maintenance service including assisting in the review and development of any policy and specifications in consultation with our customers including all aspects of landlord responsibilities. Assist the Contract Administrator to deliver the voids and aids & adaptation service ensuring the response to allocations and empty property management is effective and innovative whilst enabling tenancy and neighbourhood sustainability. Assist the Building Surveyor on the establishment, implementation, management and review of targets to ensure the commercial viability, continuous improvement, sustainability and growth of the repairs, call out, voids and adaptation service. This will include monitoring, controlling delivery of and providing information on targets such as operative performance, use of subcontractors and surplus, and the consultation/sharing these targets with all team members and ensuring ownership of them at an appropriate level. To establish monitoring procedures to ensure that the services delivered by contractors, consultants and suppliers are in a manner that supports and complies with both external regulations and internal policies and procedures, including the Equality and Diversity Policy Ensure that the service is compliant with current legislation. Keep yourself, the R&M teams and the organisation up to date with the relevant changes to legislation, professional practice and national policy developments and ensure that any required actions as a result of changes in these are implemented in a timely and efficient manner.

3 Ensure that materials labour and plant are available to carry out the works and that these works are planned to enable works to be carried efficiently and effectively. This will involve the development of systems to reduce abortive time and liaison with staff to facilitate the better use of resources. Carry out Void and any other inspections and liaise closely between the Housing Services Staff and Property Services Staff to improve the flow of contract related information between the various project operation managers. Ensure that productivity levels are maintained across all areas of responsibility. To ensure that the activities of the section comply with the Construction (Design and Management) Regulations (CDM) and other Health and Safety Legislation (such as Management of Health and Safety at Work Regulations 1999, Health and Safety at Work Act 1974), including preparing scheme/site/property specific risk assessments and liaison with partners/contractors to ensure compliance with all health and safety legislation.

4 Key Responsibilities (General) To live the company values by; o Valuing our Community o Valuing our People o Valuing the Business o Valuing our Environment To provide motivational leadership and support to the repairs and maintenance teams, ensuring clarity of direction, effective clear communication, taking ownership/responsibility with a solution oriented approach, development of personal potential and embedding our commitment to positive behaviours through our commitment to Performance through People Engage with and establish good communications and working relationships with partners, internal/external stakeholders and external organisations to ensure a coordinated, collaborative and supportive approach in delivering excellent services. To take ownership of own personal and professional development, ensuring that the organisation and its staff comply with all legal, statutory and HCA regulations along with best practice. Ensure timely and meaningful engagement and consultation is undertaken with tenants and other relevant groups/individuals as required to ensure a customer focussed service. To determine and monitor standards of performance to deliver continuous improvement throughout the range of the function s operations, ensuring development of an effective service responsive to changing circumstances and demands. As a line manager, to ensure that the organisation s equality, diversity and inclusion policies are fully implemented at all times and in all aspects of service delivery and employment. In all aspects of the company s work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. Responsible for acting with other officers within and outside of the Directorate to help achieve the corporate objectives of Derwentside Homes as contained in the Corporate Plan. To ensure staff training, appraisal and development are carried out annually and training plans developed in conjunction with HR.

5 To review sickness absence and manage the implementation of any policies in relation to that area to ensure the continued reductions in the cost of sickness. Ensure that financial and all other resources of the service area are managed within agreed plans and budgets to identify and implement opportunities for making best use of all resources and achieving value for money. Ensure activities meet, comply and integrate with organisational requirements for health & safety (including CDM Client and Contractor responsibilities), legal stipulations, risk management, environmental duties (including waste management), statutory and HCA regulatory requirements along with best practice and general duty of care. To carry out such duties and responsibilities as may reasonably be directed.

6 Key Requirements Qualifications Experience HNC/Building Degree or relevant construction qualification and/or be able to demonstrate experience of all aspects of a repairs and maintenance service (client & contractor) Evidence of continually developing professional knowledge. Detailed knowledge, understanding and experience of R&M technical services as contractor/client, including defect diagnosis and design of appropriate solutions; Track record in delivering customer and housing services; Appreciation of housing related issues and the effect they have on tenants; Provision of a customer based service; Promoting equality and diversity in all aspects of employment and service delivery; Knowledge/Understanding Knowledge and understanding of social housing and understanding of public sector issues and sensitivities; Knowledge of faults associated with the maintenance of traditional and nontraditional buildings including designing and implementing effective solutions; IT Literate with thorough understanding of IT and how effective IT systems can support the efficiency of organisations; Up to date knowledge of legislative frameworks relevant to the post; Good understanding of Health and Safety issues. Team working Motivational team working skills that compliment others to work effectively both individually and as a team in a changing environment; Possessing the authority, presence and integrity to command respect from colleagues within the company, and from external contacts. Understanding and ability to work as a flexible team member. Commercial, Analytical & Intellectual Able to contribute to development of responses to national and local issues; Project and risk management skills. Performance Management Evidence of developing and managing performance standards that enable successful achievement of the organisation s business plans and objectives; Proven experience of achieving challenging targets and objectives. Communication Strong presentation skills and ability to promote the Company to a range of individuals. Ability to build and facilitate strong internal team relationships; Strong written and verbal communication. Customer Service Evidence of achieving excellence in delivery of services and commitment to continuous improvement; Personal Qualities A confident and effective decision maker; Able to work under pressure and deliver results to tight deadlines; Committed to continuous development of own skills and knowledge; A strong commitment to high quality customer service. Adaptability and resilience Adapt positively to change; Handles pressures of meeting targets and deadlines; Adopts a flexible approach to the requirements of the job. Equal Opportunities Championing the furtherance of staffing and service delivery without discrimination or prejudice.

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