CHAIRMAN OF THE JOINT CHIEFS OF STAFF INSTRUCTION

Transcription

1 CHAIRMAN OF THE JOINT CHIEFS OF STAFF INSTRUCTION J-3 CJCSI A DISTRIBUTION: A, B, C GLOBAL COMMAND AND CONTROL SYSTEM-JOINT (GCCS-J) OPERATIONAL FRAMEWORK POLICY References: a. DoD Directive (DoDD) O , 5 January 2006, Department of Defense (DoD) Command and Control (C2) b. CJCS Instruction (CJCSI) Series, Command and Control Governance and Management c. CJCSI C Series, Global Command and Control System Security Policy d. CJCSI B Series, Global Command and Control System Common Operational Picture Reporting Requirements e. DoDD , 9 February 2011, Support of the Headquarters of Combatant and Subordinate Unified Commands f. DoD Instruction , 6 February 2003, Information Assurance (IA) Implementation 1. Purpose. This instruction provides the framework necessary to ensure the Global Command and Control System-Joint (GCCS-J) meets operational requirements in support of the National Military Command System (NMCS). 2. Canceled/Superseded. CJCSI , 10 May 2007, Global Command and Control System-Joint (GCCS-J) Operational Framework Policy, is hereby superseded. 3. Applicability. This instruction applies to the Combatant Commands, Services, Defense Agencies, Joint Staff, and all GCCS-J users.

2 4. Policy a. GCCS-J is the DoD program of record the President, Secretary of Defense, Combatant Commanders, and subordinate elements use for managing Global and Joint command and control (C2) operations. It enables and facilitates the military decision-making process (references a, b, and c). The information that GCCS-J provides should be accurate, relevant, essential, timely, and available. b. The GCCS-J operational environment includes automatic data processing hardware and software, communications hardware and software, applicable portions of the Defense Information Systems Network, and support activities at various sites. These GCCS-J sites shall adhere to GCCS-J operational requirements for system availability (Enclosure A) and GCCS-J management functions (Enclosure B) to provide the required operational readiness. 5. Definitions a. GCCS-J. A worldwide system that provides the Department of Defense, Joint Staff, Combatant Commands, Services, Defense Agencies, Joint Task Forces (JTFs) and their Service Components, and others with information processing and dissemination capabilities necessary to conduct global/joint C2. b. Critical Site. A GCCS-J site that provides information, data feeds, or other services critical to global/joint C2 operations in support of the NMCS and validated by Joint Staff/J-36. c. Operational Availability. Operational availability is the ability of a site to perform mission-essential GCCS-J tasks or functions. 6. Responsibilities. Local commanders of GCCS-J sites are responsible for management and operation of the GCCS-J at their respective sites. Furthermore, in accordance with reference e, Combatant Command Support Agents are responsible for any resource requirements to maintain critical site status. 7. Summary of Changes. This document includes administrative updates, additions, and corrections for clarity. 2

3 8. Releasability. This directive is approved for public release; distribution is unlimited. DoD Components (to include the Combatant Commands), other Federal Agencies, and the public may obtain copies of this directive through the Internet from the CJCS Directives Home Page at: <http: I /intelshare.intelink.sgov.gov j sites/ jointstaff/ SJS /IMD /Directives/ default. aspx>. 9. Effective Date. This directive is effective upon receipt. For the Chairman of the Joint Chiefs of Staff: Enclosures: A-GCCS-J Operational Requirements for System Availability B-GCCS-J Operational Management Functions G L--Glossary 3

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5 ENCLOSURE A GCCS-J OPERATIONAL REQUIREMENTS FOR SYSTEM AVAILABILITY 1. Critical Sites a. Within GCCS-J, certain information resources at key sites are defined as critical to global/joint C2 operations. These sites must maintain an operational availability of 99.8 percent or better with a mean time between failures of 1,000 hours and provide a continuity of operations capability. Operational availability is a system s ability to perform mission-essential functions during operational use. It is measured as uptime/(uptime + unscheduled outages), with a failure defined as an unscheduled outage. Furthermore, in the event of an unscheduled outage, critical sites must follow reporting instructions outlined in Enclosure B and re-establish operational availability within 2 hours of discovery. As a MAC I system, GCCS-J sites require 24/7 monitoring and other resiliency requirements as discussed in references c and f. If a critical site is unable to provide this level of support, it must consent to 24/7 monitoring by the Joint Operations Support Center (JOSC). Current critical sites are listed below: (1) National Military Command Center (2) Alternate National Military Command Center (Site R) (3) Mission Management Center (4) Combatant Command Headquarters (5) Service Component and Functional Component Headquarters of Combatant Commands (6) Service Headquarters (7) Common user database sites such as the Joint Operation Planning and Execution System, Global Status of Resources and Training System, and Modernized Integrated Database Strategic Server Enclaves. (8) Subunified Joint Commands, standing JTF Headquarters, and Joint Special Operations Task Force Headquarters (9) Other special interest critical sites validated by the Joint Staff/J-36 Command Systems Operations Division A-1 Enclosure A

6 b. In order to meet the operational availability requirement, critical sites will endeavor to achieve: (1) Fully redundant critical circuits. (2) Uninterrupted power supply for all critical components comprising an end-to-end system. (3) Global status monitoring on-site identified critical infrastructure components. (4) Elimination of single points of failure. (5) Adequate staffing, training, and maintenance support. c. Scheduled outages shall be conducted in accordance with the procedures specified in Enclosure B. d. The GCCS-J Program Management Office (PMO) will be available to provide silent installation assistance to critical sites. The U.S. Marine Corps GCCS-J delta training program will provide functional training for new capabilities and version updates, as required and validated by the Global Command and Control Training Working Group. The GCCS-J PMO will provide critical sites with technical training assistance in conjunction with initial fieldings. e. Failure to comply with guidance in this instruction will result in a loss of critical site status and associated support, as will any site that declines critical site status. Once downgraded, a site will be required to establish a servicelevel agreement with the Defense Information Systems Agency (DISA) for future support. f. The Joint Staff/J-36 will provide a list of critical sites to DISA annually and provide updates in the interim as required. 2. Noncritical Sites. All other sites have an operational availability requirement of the same level or better than SIPRNET availability established by their site. To ensure operational availability, sites must provide adequate engineering, staffing, training, and maintenance support. Backup power must be available for extended primary power outages. 3. Joint Staff Support Center (JSSC). The JSSC is responsible for disseminating additional time-sensitive operational guidance on behalf of the Joint Staff/J-36 to GCCS-J sites. Sites should adhere to this guidance in order to maintain operational availability. A-2 Enclosure A

7 ENCLOSURE B GCCS-J OPERATIONAL MANAGEMENT FUNCTIONS 1. General Reporting Procedures. This section defines the recurring reporting requirements of the GCCS-J critical sites to the Joint Staff. The Joint Operations Support Center (JOSC) will be responsible for receiving, compiling, and forwarding the reports to designated Joint Staff elements. To contact the JOSC, call or DSN , dj9help1@nmcc.smil.mil, or visit the following Web site: < The format and information required in each report is discussed below. a. Scheduled Outages (1) Critical sites shall notify the JOSC (Pentagon) of all scheduled outages at least 48 hours in advance. Outages under 6 hours can be approved by JOSC personnel. Outages in excess of 6 hours require approval by the Joint Staff/J-36 Command Systems Operations Division (operational agent for GCCS-J) and notification of the Chief, Combat Capability Development Division, Joint Staff J-6 DDC2I CCD. Once an outage has been approved, the JOSC will enter the data into the trouble ticketing system as a planned outage, where it can be tracked in the database. Planned outages scheduled less than 48 hours in advance will be reported to the JOSC help desk by telephone, newsgroup, or . For statistical purposes, these short-notice outages may be considered unscheduled outages. The GCCS-J Site Coordinator (GSC) shall provide the following information when requesting an outage: (a) GCCS-J site name (b) Start date and time of the outage in Zulu time (c) Stop date and time of the outage in Zulu time (or best estimate) (d) Brief explanation of the outage (e) Point of contact (name and telephone number) (2) Regularly scheduled outages such as backups, training, and preventive maintenance can be sent on a monthly basis, but no more than 30 days in advance. Specific dates, times, and explanations must be provided for each event. b. Unscheduled Outages. GCCS-J critical sites shall report all GCCS-J outages and problems to the JOSC. GCCS-J outages are considered the loss of hardware, software, or connectivity capabilities that degrade, impair, or sever a site s ability to perform its C2 mission. The sites will attempt to notify the JOSC of all unscheduled outages within 10 minutes of the problem occurring. B-1 Enclosure B

8 If the site was not manned at the initial time of outage occurrence, the JOSC will be immediately notified on discovery of an outage. In many cases, the system and network management tools will alert the JOSC of major problems through the smart agents. These problems will be captured by software that is fed from the smart agents. If the JOSC has not received communication from the site when a major problem occurs, it will start calling the site after 10 minutes. For that reason, each critical site must provide the JOSC up-to-date 24-hour contact information including the telephone number and address and whether contact(s) are on-site or on call. Status information must be reported to the JOSC at least hourly and as significant changes in status occur until the problem is resolved. The GSC should provide the following information via secure , newsgroup, or secure terminal equipment when reporting an outage: (1) Reason for Outage. Explanation of the problem (2) Status of Actions. Explanation of actions being taken to resolve the problem (3) Estimated Time for Repair. Best estimate of how long it will take to fix the problem (4) Corrective Action. Final closeout status report with corrective actions and restoral time c. Software Cutover Report. This report will be used by the GCCS-J critical sites to report the installation of software releases or segment upgrades to the JOSC. The JOSC will notify the GSC(s) when updated versions of software are available for the GCCS-J suite of software. The JOSC will give instructions for downloading, installation, and verification testing of the new software. A timetable will be given specifying when all actions should be completed. This cutover report will provide the necessary feedback to the JOSC to ensure sites have complied with the instruction. The following information will be provided via telephone or to the JOSC when reporting an update to a site s software configuration: (1) Software Installed. Software release version (2) Time Installed. Date and Zulu time the software was installed in the operational system (3) Problems With Installation. Any problems encountered with installing the change d. Attainment of Priority Mode Operations. Priority mode represents a higher state of readiness and is used to provide maximum support to the operational mission. The JOSC will ensure that all GCCS-J sites are notified B-2 Enclosure B

9 and proper system and network procedures are implemented when the GCCS-J is placed in priority mode. This report will be used by the GCCS-J sites to notify the JOSC that their facility has attained the specified priority. The JOSC will be notified via telephone or for this report. If the notification is via telephone, the site s GSC must follow up with an within 24 hours. If communications are down, the JOSC will be notified within 4 hours of the time connectivity is restored. The following information will be provided to the JOSC when reporting compliance with priority mode operations: (1) Date and Zulu Time of Attainment. Provide date and Zulu time of when the GCCS-J site has attained the proper mode in accordance with this document. (2) Degraded Operations. List any site GCCS-J system or network problems that exist at the time of the attainment. Degraded conditions must be reported to the JOSC in this subparagraph. (3) Telephone Numbers. Provide special telephone numbers for the GSC if the site requests the JOSC to call a special number instead of the normally used telephone number at the site. e. Classification of Reporting Data. Classify outage and performance data for GCCS-J in accordance with the GCCS-J security policy (reference c). B-3 Enclosure B

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11 GLOSSARY ABBREVIATIONS AND ACRONYMS C2 CCSA CJCS DoD command and control Combatant Command Support Agent Chairman of the Joint Chiefs of Staff Department of Defense GCCS-J GSC JOSC JSSC JTF MIDB MMC NMCS PMO Global Command and Control System-Joint GCCS-J Site Coordinator Joint Operations Support Center Joint Staff Support Center Joint Task Force Modernized Integrated Database Mission Management Cell National Military Command System Program Management Office GL-1 Glossary

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