Information Systems for Engineering and Infrastructure Asset Management

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1 Abrar Haider Information Systems for Engineering and Infrastructure Asset Management Foreword by Professor Andy Koronios 4y Springer G a bier RESEARCH

2 1 Introduction IT and Engineering Asset Managing Organisations Asset Management Defining an Asset J Principles of Asset Management Issues with IS based Engineering Asset Management Evaluating Performance of Information Systems Dynamics of Information Systems for Asset Management IT Investments and Productivity Paradox Conceptual Limitations of Evaluating IS based EAM Value Profile Operational Limitations of Evaluating IS based EAM Value Profile Research Background and Research Questions Need for Research Research Scope and Questions Research Methodology Book Structure _ Asset Management Asset Management Strategic Asset Management Tactical Asset Management Operational Asset Management Asset Lifecycle Strategic Planning Core Asset Management Asset Creation/Acquisition and Supportability Design Reliability Paradigms Asset Operation.:.' Asset Maintenance Asset Renewal Asset Disposal/Retirement Asset Lifecycle Performance Assessment Information Flows in Asset Management Asset Lifecycle Learning Management Summary 51 3 IS for Asset Management - Implementation, Issues and Value Profile IS for Engineering Asset Management Scope of Information Systems in Asset Management Seeking an Integrated View of Asset Lifecycle...: 57

3 3.2 Barriers to Information Systems Implementation Limited Focus of Information Systems Implementation Lack of Information and Operational Technologies Nexus Technology Push as Opposed to Technology Pull Isolated, Unintegrated and Ad-hoc Technical Solutions Lack of Strategic View of Information Systems Capabilities Lack of Risk Mitigation for IT infrastructure Information Systems Institutionalisation Issues Information Systems Implementation for EAM Defining Information Systems Implementation Perspectives on Information Systems Implementation Technology Determinism Socio-technical Alignment Organisational Imperative Technology Institutionalisation and Isomorphism Alignment of Information Systems with Strategic EAM Information Systems for EAM Alignment Perspective Summary 97 Information Systems Based Asset Management Evaluation Understanding Evaluation Concept of Evaluation The What and Why of Evaluation The How of Evaluation The When and Where of Evaluation The Who of Evaluation Methodologies and Tools Used Using the Results of Evaluation Classical Performance Evaluation Aims and Objectives of Performance Evaluations Financial Models Balanced Scorecard Sink and Turtle Model Performance Pyramid Ill Performance Prism The Various Types of Information Systems Evaluation Financial Perspective Strategic Perspective Model Based Perspective Information Systems Attributes Perspective Multi-Dimensional Perspective Uniqueness of Information Systems Evaluation Distinct Nature of Information Systems Evaluation Inability to Identify Benefits and Improvements Tangible and Intangible Dimensions of Information Systems 123

4 4.5 Performance Evaluation in EAM Learning and Information Systems based EAM Summary Research Methodology Research Paradigms Research Methods in Information Systems Trends in Information Systems Research Interpretivism for Information Systems Based EAM Limitations of Interpretivist Approach Research Approach, Method, and Case Selection Design of Research Process Getting Started Selecting Cases Crafting Instruments and Protocols Entering the Field Data Analysis Shaping Hypotheses Enfolding Literature Reaching Closure Summary Case Studies - Information Systems Based Asset Management Case Organisations and Analysis and Display of Data Water Infrastructure Asset Management - Case A Australian Water Industry Asset Management at Company A Information Technologies at Company A Asset Design and Reliability Support Asset Operation Asset Maintenance Operational Efficiency : Competitiveness Evaluation Initiatives L Road Infrastructure Asset Management - Case B : Australian Construction Industry Asset Management at Case B Information Technologies at Case B Asset Design and Reliability Support Operational Efficiency Competitiveness Evaluation Initiatives Rail Infrastructure Asset Management - Case C Australian Rail Industry Asset Management at Company C 183

5 6.4.3 Information Technologies at Company C Asset Design and Reliability Support Asset Operation Perspective Asset Maintenance and Lifecycle Support Operational Efficiency Competitiveness Evaluation Initiatives Summary Research Discussion Case Studies Analysis Water Infrastructure Asset Management - Case A Road Infrastructure Asset Management - Case B Rail Infrastructure Asset Management - Case C Common Themes from the Case Studies Aligning Information Systems with Strategic EAM Factors Impacting Institutionalisation of IS Based EAM IS Based EAM Performance Evaluation IS Based EAM Performance Evaluation Framework Summary Conclusion Research Overview Research Contributions Theoretical Contributions Practical Contributions Research Limitations Critique of the Adopted Research Paradigm Research Design Limitations Implications for Further Research 229 References 231 Appendix A - Barriers to IS Implementation in Engineering Organisations 273 Appendix B - Theoretical Perspectives on IS Implementation 279 Appendix C - Performance Evaluation in Engineering Organisations 283 Appendix D - Case Study Protocol 291

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