Information Technology Service Availability Metrics
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1 Information Technology Service Availability Metrics ERCOT Board of Directors November 2008 David Forfia Senior Director, Information Technology Services
2 Agenda and Commentary Retail and Wholesale Systems Performance Retail Transaction Processing service level target will not be met for 2008; however for the month of October, system availability was at 100% TML, MarkeTrak, TML Report Explorer, and Retail API year to date performance continues to be above the service level target Wholesale October system performance was 100% Market and Grid Control Systems Performance Real Time Balancing Market (RTBM), Frequency Control (FC) October performance was % and 100% respectively 2
3 Agenda and Commentary (continued) Nodal Systems Performance H/W Infrastructure, Grid and Market system October aggregate performance levels were above service level targets MIS, Current Day Reports (CDR) and Financial Clearinghouse October aggregate performance levels were above service level targets Retail System Issues Retail processing ERCOT was in the process of setting up the disaster recovery environment when the application was started in error. This resulted in a substantial number of out of date, duplicate and test transactions being sent directly to the market as production transactions MarkeTrak outage 225 minutes An SSL certificate issue caused an unplanned outage. System was restored with a temporary fix until a new certificate could be implemented on October 22 nd 3
4 2008 Net Service Availability 4
5 October 2008 Net Service Availability 5
6 Retail Transaction Processing Availability Summary 6
7 TML Availability Summary 7
8 MarkeTrak Availability Summary 8
9 TML Report Explorer Availability Summary 9
10 Retail API Availability Summary 10
11 Metrics Guide Nodal Early Delivery Systems EDS Hardware Infrastructure Measure of the availability of the systems that compose the Early Delivery Systems where Nodal applications are deployed Aggregate Energy Management System (EMS) Measure of the availability of software that provides real time grid control capability. Calculated as average of deployed & monitored components availability Aggregate Market Management System (MMS) Measure of the availability of the software to economically deploy generation and manage day ahead, real time and ancillary services markets. Calculated as average of deployed & monitored components availability Outage Scheduler Measure of the availability of the software to manage the submission, modification, deletion of schedules for various types of transmission and generation systems outages Network Model Management System (NMMS) Measure of the availability of the software to manage the ERCOT network model. Calculated as availability of model management core engine (IMM) 11
12 Metrics Guide Nodal Early Delivery Systems (Contd.) Congestion Revenue Rights (CRR) Measure of the availability of software to manage the financial instruments that help Market Participants hedge against losses due to transmission constraints. Aggregate Market Information System (MIS) Measure of the availability of software that provides web-based interfaces for Market Participants to interact with ERCOT markets. Calculated as average of deployed & monitored user-interface components availability Current Day Reports (CDR) Measure of the availability of the software that allows Market Participants query and download reports related to grid and market operations in near real time Settlements & Billing (S&B) Measure of the availability of the software to financially settle Market Participant transactions and generate statements and invoices Credit Monitoring and Management (CMM) Measure of the availability of the software to determine credit exposure of Market Participants to the ERCOT markets and continually monitor their ability to meet the credit standards 12
13 Nodal EDS Environment October 2008 Net Availability October 2008 Net Availability - Infrastructure, Grid and Market Systems H/W Infra Aggregate Aggregate Outage NMMS CRR EMS MMS Sched Availability SLA Target An overrun of a planned outage (to upgrade server infrastructure components) affected 15% of servers in the EDS environment, resulting in average performance of % for H/W Infrastructure service. 13
14 Nodal EDS Environment October 2008 Net Availability (Contd.) October 2008 Net Availability - MIS, Reporting and Financial Clearinghouse Aggregate Cur Day Sett & CMM MIS Reports Bill Availability SLA Target
Information Technology Service Availability Metrics
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