ongoing support management services and lwsmarketing.co.uk

Transcription

1 ongoing support and management services

2 1 2 3 What type of service suits your business best? An Overview of Web Support and Services We want to offer you the best possible package for your business and your budget when it comes to maintaining your online presence, keeping your website fresh and investing in your marketing. With our new ongoing service levels you are sure to find the one that best suits you: Domain Renewal & Annual Hosting Services only A business essentials package to keep you on the net - with a friendly, reliable and professional service for your renewals, hosting and s Monthly Web Support & Maintenance Three monthly packages to keep your website fresh and up-to-date Monthly Management Services A retainer package for those who are serious about significant growth, increased profits, investment, acquisition or exit planning. Access our full range of services, including: Marketing E-Commerce Bespoke Websites & Back Office Solutions Search Engine Optimisation & Adwords Social Media Blogging Marketing Branding and Brand Guidelines Training Plus graphic design, copywriting, public relations, photography, print, video, animation and much more We will work with you to select the service package that s right for your business and, of course, all our services are available to all clients on an ad hoc or project basis just let us know what you need. You ll find lots more information about our ongoing services in the following pages.

3 1 Domain Renewal & Annual Hosting Services only Business essentials to keep you on the net Do you simply need to keep your domain name, s and holding page or website out there on the net and no more? Then this is the service for you. Our friendly, reliable and professional team will see to your renewals, hosting and s with this no-nonsense package. But, of course, should you need any kind of ad hoc change to your website we ll be more be happy to help. Simply contact our Support Desk on detailing your requirements. We ll produce a quote for you to approve and then book the work in as soon as possible, giving you a timescale for completion. Plus all our services are available to you on an ad hoc or project basis just let us know what you need. Please note: This service excludes, as standard, any ongoing maintenance to your website e.g. browser changes or compliance to the Disability Discrimination Act. This package excludes the LWS Content Management System and training. Of course, you can upgrade to any of our other service packages at any point - simply call us on to discuss which option would best suit your growing business. For more information please see the enclosed Domains & Hosting Factsheet.

4 2 Monthly Web Support & Maintenance Monthly packages to keep your website up-to-date Serious about keeping your website fresh but prefer to tap into additional services on an ad hoc basis? Then opt for one of our Monthly Web Support and Maintenance packages. We have three monthly options to suit every type and size of website: Business Basic 25 per month 1 Suitable for holding pages or small brochure-style websites with up to 5 pages Business Pro 50 per month 2 Suitable for all other professional business brochure-style websites 5+ pages E-Commerce/Database 75 per month 3 Suitable for larger websites including payment systems, product catalogues, online booking or large databases Your monthly package covers: use of the LWS Content Management System (CMS) (if applicable) a use it or lose it time allocation per month (see footnotes) to keep your site up-to-date. Use your time allocation for telephone/ support or advice, or simply get us to make any updates you ve not got time to do yourself in your CMS ongoing monitoring to keep your site up-to-date with browser and other important changes an annual website Disability Discrimination Act (DDA) Compliance Check a Free Annual Website Review access to a range of free training courses Need to make a more substantial change to your site? Simply contact our new dedicated Head of Communications, Sarah Engerran on or sarah@lwsmarketing.co.uk to discuss any changes, improvements or developments to your website. Plus all our general marketing services are available to you on an ad hoc or project basis just let us know what you need. Please note: Clients on Monthly Web Support and Maintenance packages will also be on an LWS Domain and Hosting package. For more information please see the enclosed Domains & Hosting Factsheet. 1. Allows for up to 15 minutes assistance from our team per month 2 & 3. Allows for up to 30 minutes assistance from our team per month

5 3 Monthly Management Services For businesses serious about significant growth If you are serious about investing in your marketing to deliver growth, profit and increased value into your business, then partner with us and opt into one, several or all of the following preferential management services: Monthly Marketing Meetings (strategic marketing consultancy) Search Engine Management Google Adwords Management Social Media Management Blogging Management Marketing Management Bank of Hours: - for use across a 12-month period, paid for monthly by Standing Order - from 1 hour per month to as many as you require - access your hours as and when you choose across the year but pay a regular amount per month - requests for services, and therefore use of these hours, is authorised over , rather than our standard quote process so there s no need for formal quotes or deposits before work takes place - a slicker, more efficient process for all - hours can be used for all LWS services, including training, photography, web maintenance and copywriting - clear and visible tracking via Monthly Reports showing use of hours, plus a full review every four months allowing you to decrease, or increase, your regular monthly payment according to your business needs Please note: Monthly Management clients will also be on an LWS Monthly Web Support and Maintenance package plus a Domain and Hosting package. For more information please see the enclosed Domains & Hosting Factsheet.

6 Which service is best for you? A no-nonsense business essentials package that ll simply keep you on the net? A monthly package to keep your website fresh and up-to-date? A Monthly Management package that ll help you reach your goal for significant growth, increased profit, investment, acquisition or exit? Let us help match the right service to your business and your budget. Call us now on to discuss your options.