Integrating next generation multimedia services to existing telephones

Size: px
Start display at page:

Download "Integrating next generation multimedia services to existing telephones"

Transcription

1 Integrating next generation multimedia services to existing telephones ACOT 2004 Tim Youm Nortel Networks PG 1

2 Introduction In today's voice network, there are still many traditional voice system which are not capable of delivering multimedia services. At the same time, there are constantly new multimedia features are being developed through different platforms/technology hence this session is focusing on how these new type of multimedia services (Video, presence, IM, app sharing, conferencing etc) can be fully integrated into existing telephones ensuring that end user can maintain existing telephone number/address and have additional multimedia capabilities. PG 2

3 Problems: Too many numbers/addresses for communication devices Mobile number Office Number Mobile Voic Office Voic PG 3

4 Converged Desktop Solution: Multimedia Services - Taking existing Telephone Services to a New Level! Telephony Device Multimedia Device Video IM/Presence Collaboration Mobility Extensive Voice Services Reliability Multimedia Capability Flexibility Mobility Complementary services using familiar user interfaces PG 4

5 Benefits of Converged Desktop Solution End users can keep using their existing telephone No fear of lost services (if its not broke, don t fix it!) Less stringent enterprise data network requirements (don t have to make the data network QoS enabled for Converged Desktop) Allows TDM Centrex or key system operators to offer new, multimedia services Allows for existing enterprises to multi-media enable their end users PG 5

6 Converged Desktop Solution Goal MM Call from CDS User 3 1. Call from Blended User 2. Alert Phone and (voiceless) MM Client 3. MM Client screen pop, with 10 sec delay 4. Collab / IM / etc. call-back established to user MM Call to CDS User Call from Regular MM Client User 2. MM App Server determines that terminator is Voiceless Blender sends call to PSTN 4 3. Alert Phone and (voiceless) MM Client 4. MM Client screen pop, with 10 sec delay 5. Collab / IM / etc. call-back established to user PG 6

7 Converged Desktop Solution SIMRING MM App server Receives a CD Call through a Trunk End Office SimRings MCP Number & TDM Line IN / Convergence End Office uses IN Trigger as a stimulus, messages MM App Server (via SG), MM App Server uses Personal Agent Routing for call s multi-media enhancement and directs the End Office to ring TDM Line Class5 Dialog Convergence with Class 5 SS Optimized for Pure Environment No IN-triggers Class5 Class5 SG MM App Server LAN MM App Server LAN MM App Server LAN Converged Desktop Converged Desktop Converged Desktop PG 7

8 1: Converged Desktop Solution: SimRing DN= , , 5545 Has Simultaneous Ring feature to call to virtual no to MM app server via -T trunk / E1 Class 5 GW MM app server Stateless session Call Control and call initiative from MM client is not possible =Partial integration with existing Voice system TDM/IP -T IP Phone/TDM phone Public no: Short Dial No: Ext: 5545 Multimedia Client Converged Alias: Tim Youm Ph: Username: PG 8

9 Originator Desktop Call Flow: call from CD to CD (SimRing) Originator TDM Switch Gateway MM App server Terminator TDM Switch Terminator Desktop 1. Dial 2. Call Routed via PSTN network 4. SimRing sends call to MCS Ring the phone 5.INVITE 6. Personal Agent Services Executed 7. INVITE Trying Trying 11. MESSAGE ( You just called X. ) OK ( I m MM Capable ) 10. MESSAGE ( You just called X. ) 14. Screen Pop 15. Screen Pop OK ( I m MM Capable ) 16. Answer the Phone 17. Release 18.CANCEL PG 9

10 2: Converged Desktop Solution: IN DN= , , 5545 Has Simultaneous Ring feature to call to virtual no to MM app server via -T trunk / E1 as well as initiate IN trigger to MM App server via SG CS1R/AIN Class 5 GW MM app server State full session But require SG to convert from CS1R/AIN to = Full MM integration with existing voice system TDM/IP -T IP Phone/TDM phone Public no: Short Dial No: Ext: 5545 Multimedia Client Converged Alias: Tim Youm Ph: Username: PG 10

11 Call Flow: call from CD to CD (IN--Dialog) Originating Converged Phone PAD-A Originating Switch SCP Application Server Terminating Switch Terminating Converged Phone PAD-B 1. Calling PAD-B 2. Trigger (off hook delay) 3. NOTIFY Converged Server;(Event: call log; presence on the phone) OK 5. Trigger (Analyze_Route) 6. Call PAD-B 7. Trigger (Terminating Attempt) 8. INVITE: ConvergedService From: PAD-A TRYING Moved Temporarily (Action: Continue to PAD-B) 11. ACK 12. Authorize Termination 13. Call PAD-B 16. Ringing 19. Answer 15. Ringing 18. Answer 14. Ringing 17. Answer 20. Release 21. Trigger (Termination Notification) 22. NOTIFY PAD-A (Converged Server;(Event: call log; presence is idle) OK 24. Release 25. Trigger (Termination Notification) 26. NOTIFY PAD-B (event: Call Released) OK 28. Release PAD-B PG 11

12 3: Converged Desktop Solution: Message DN= , , 5545 Has Simultaneous Ring feature to start the dialog session to virtual no to MM app server via trunk Class 5 MM app server State full session = Full MM integration with existing voice system TDM/IP IP Phone/TDM phone Public no: Short Dial No: Ext: 5545 Multimedia Client Converged Alias: Tim Youm Ph: Username: PG 12

13 Converged Desktop Common Multimedia Feature Definitions TDM Voice Feature Preservation Presence Personal Agent Call Logging Picture Calling Line ID Instant Messaging File Transfer White Boarding Web Page Push Clip Board Transfer Click To Call Point to Point Video All system telephony features work the same after Converged Desktop is added Reports if you are Online, Inactive, On the Phone, Away to other users Call Manager (screening, routing), Directories, User Settings, Web Client Inbox and Outbox records for all calls - accessible from PC Client A photo of the Calling Party is presented in the Call Control Screen Pop IM between any two users. Multiple simultaneous sessions are supported Send any file on your PC directly to another user Collaborate simultaneously with another user using this drawing/text tool Send a Web Page directly to another user their browser will auto-launch Send the contents of your Clip Board directly to another user Click on Directory Entry, Call Log, Outlook Message to place a call Point to point video - automatically launches and ends with voice call PG 13

14 Converged Desktop Feature Support per implementation Full Partial Not Available Feature / - T SimRing Calls IN(CS1R)/ Messaging Voice Feature Preservation Presence Follow me Find me Call Logging (only manual no auto-presence) (use of Routes can be complex due to SIMRING) (incoming call only) (manual and auto-presence) (less Routing interactions as there is no SIMRING provisioning) (incoming & outgoing calls) Picture Calling Line ID Instant Messaging File Transfer White Boarding Web Page Push Clip Board Transfer Click To Call Video (Video session is sperate to Voice) Call Control (Call Hold, Call forward etc) PG 14

15 Other potential areas Enterprise s PBX MM Carrier s TDM Switch GW Enterprise s PBX IP PBX MM Carrier s TDM Switch IP PBX Enterprise s PBX MM Carrier s MSC GSM /GPRS Wireless handset Class 5 SS H.323 / IP PBX MM PG 15

16 Summary Converged Desktop Solution allows to Telephony Device Multimedia Device Video IM/Presence Collaboration Mobility Extensive Voice Services Reliability Multimedia Capability Flexibility Mobility Reference: draft-ietf-sipping-3pcc-02.txt PG 16

Lync 2010 for Windows Phone

Lync 2010 for Windows Phone Lync 2010 for Windows Phone UIT is not responsible for charges incurred when using the Lync mobile app on your smart phone. 062714 Contents Lync on a Mobile Device... 3 Install Lync... 3 Sign in to Lync...

More information

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7 OmniTouch 8400 Instant Communications Suite My Instant Communicator Desktop User guide Release 6.7 8AL 90219 USAE ed01 Sept 2012 Table of content MY INSTANT COMMUNICATOR FOR THE PERSONAL COMPUTER... 3

More information

Application notes for SIPERA UC-Sec 4.0 Remote User Enablement Solution with Avaya Multimedia Communication System 5100 release 4.0 Issue 1.

Application notes for SIPERA UC-Sec 4.0 Remote User Enablement Solution with Avaya Multimedia Communication System 5100 release 4.0 Issue 1. Avaya Solution & Interoperability Test Lab Application notes for SIPERA UC-Sec 4.0 Remote User Enablement Solution with Avaya Multimedia Communication System 5100 release 4.0 Issue 1.0 Abstract These Application

More information

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios

More information

ACCELERATOR 6.3 SIP TRUNK PBX INTEGRATION GUIDE

ACCELERATOR 6.3 SIP TRUNK PBX INTEGRATION GUIDE ACCELERATOR 6.3 SIP TRUNK PBX INTEGRATION GUIDE April 2014 Tango Networks, Inc. phone: +1 469-229-6000 3801 Parkwood Blvd, Suite 500 fax: +1 469-467-9840 Frisco, Texas 75034 USA www.tango-networks.com

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

User Guide. IP Multimedia m6350 Client

User Guide. IP Multimedia m6350 Client User Guide IP Multimedia m6350 Client Content 1. IP Multimedia m6350 buttons & usage 2. Logging on / off your PC Phone 3. Changing your password 4. Making a call 5. Receiving a call 6. Answering a call

More information

MyPBX Client User Manual

MyPBX Client User Manual MyPBX Client User Manual Version 1.0.0.4 Yeastar Information Technology Co. Ltd Table of Contents PART 1 HOW TO ACTIVATE MYPBX CLIENT ADDON... 4 1 ACTIVATE MYPBX CLIENT ADDON... 4 2 MYPBX CLIENT ADDON

More information

CITY OF OAK CREEK VoIP Telephone System Addendum

CITY OF OAK CREEK VoIP Telephone System Addendum CITY OF OAK CREEK VoIP Telephone System Addendum Important Dates: RFP Documents available April 24 th, 2015 Pre Bid Walkthrough None Last Day for Questions May 6th, 2015 4:00 p.m. CST Last Addendum Issued

More information

Yeastar Technology Co., Ltd.

Yeastar Technology Co., Ltd. Client Manual 1.0.0.4 (English Version) Yeastar Technology Co., Ltd. Table of Contents MyPBX Client Manual Part 1 How To Activate MyPBX Client Addon 4 1 Activate MyPBX Client Addon 4 2 MyPBX Client Addon

More information

GENERAL TARIFF. 1) This Item is subject to the terms and conditions of Part A and Item 600 of this Tariff.

GENERAL TARIFF. 1) This Item is subject to the terms and conditions of Part A and Item 600 of this Tariff. Page 6.24 Virtual Office Service 1. Service Description 2. Definitions 1) This Item is subject to the terms and conditions of Part A and Item 600 of this Tariff. 2) Virtual Office Service is a hosted voice-over-ip

More information

IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum. En route vers une collaboration étendue

IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum. En route vers une collaboration étendue IBM Lotusphere Paris 2009 Jeudi 26 mars, IBM Forum En route vers une collaboration étendue My Instant Communicator for IBM Lotus Sametime Une expérience UC 2 encore plus complète et plus rapide à déployer

More information

ACCELERATOR 6.3 TDM PBX INTEGRATION GUIDE

ACCELERATOR 6.3 TDM PBX INTEGRATION GUIDE ACCELERATOR 6.3 TDM PBX INTEGRATION GUIDE April 2014 Tango Networks, Inc. phone: +1 469-229-6000 3801 Parkwood Blvd, Suite 500 fax: +1 469-467-9840 Frisco, Texas 75034 USA www.tango-networks.com 2004-2014

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Truly Unified Communications. This could be your corporate network:

Truly Unified Communications. This could be your corporate network: The Comdasys MC Solution brings the features of your IP-PBX to your mobile phone in the palm of your hand. Its two components, the MC Controller and the MC Client, will enhance your business mobility.

More information

Personal Call Manager. User Guide

Personal Call Manager. User Guide Personal Call Manager User Guide Document and Software Copyrights Copyright 1998-2005 by ShoreTel Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents

More information

Personal Communication Manager Quick Reference Guide. www.bellaliant.net/personalcommunicationmanager/

Personal Communication Manager Quick Reference Guide. www.bellaliant.net/personalcommunicationmanager/ Personal Communication Manager Quick Reference Guide www.bellaliant.net/personalcommunicationmanager/ LEGAL NOTICE Copyright 2009 Nortel Networks. All Rights Reserved. This document is not to be copied,

More information

ACCELERATOR 6.3 ASTERISK LINES INTEGRATION GUIDE

ACCELERATOR 6.3 ASTERISK LINES INTEGRATION GUIDE ACCELERATOR 6.3 ASTERISK LINES INTEGRATION GUIDE January 2014 Tango Networks, Inc. phone: +1 469-229-6000 3801 Parkwood Blvd, Suite 500 fax: +1 469-467-9840 Frisco, Texas 75034 USA www.tango-networks.com

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

ACCELERATOR 6.3 ASTERISK 1.4 INTEGRATION GUIDE

ACCELERATOR 6.3 ASTERISK 1.4 INTEGRATION GUIDE ACCELERATOR 6.3 ASTERISK 1.4 INTEGRATION GUIDE October 2014 Tango Networks, Inc. phone: +1 469-229-6000 3801 Parkwood Blvd, Suite 500 fax: +1 469-467-9840 Frisco, Texas 75034 USA www.tango-networks.com

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

Lync for Mac Get Help Guide

Lync for Mac Get Help Guide How do I download the Lync Client Tool for Mac? The Lync Client allows you to use your computer as a telephone as well as enabling the unified communication features. Part 1: Installing the Lync Client

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

Unified Communicator Advanced Training Handout

Unified Communicator Advanced Training Handout Unified Communicator Advanced Training Handout About Unified Communicator Advanced (UCA) Video Summary (must have access to the internet for this to launch) http://www.mitel.tv/videos/mitel_unified_communicator_advanced_na

More information

CLIENT APPLICATION USER GUIDE

CLIENT APPLICATION USER GUIDE CLIENT APPLICATION USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is

More information

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2011 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 2 Starting Lync 2011... 3 Understanding the Lync 2011 Program Screen... 4 Using Help...

More information

Using Lync. for Windows

Using Lync. for Windows Using Lync for Windows 021912 Contents Sign-in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 Make a Call with One-Click... 5 Answer a Call with Your Soft Phone... 5 Send

More information

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance GENBAND Overview and UC Solution -Common Platform Uncommon Performance Corporate Profile Employees 2,200 Solutions Switching, Networking and Applications Operations 50 Sales and Support Centers Market

More information

Hosted PBX Feature Matrix

Hosted PBX Feature Matrix Hosted PBX Feature Matrix Personal Features Basic Seat Standard Seat Seat Account Codes Alternate Numbers Anonymous Call Rejection Authentication Authorization Codes Automatic Call Back Automatic Hold/Retrieve

More information

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide Part No. P0935737 02 Multimedia Call Center Set Up and Operation Guide 2 Multimedia Call Center Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this

More information

Using Lync 2013. for Windows

Using Lync 2013. for Windows Using Lync 2013 for Windows 102513 Contents Sign in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 One click Calling... 5 Answer a Call... 5 Send an Instant Message (IM)...

More information

Opera System Configuration for Apps

Opera System Configuration for Apps Opera System Configuration for Apps IPhone App Installation and Use Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240, Opera

More information

SIP Communicator Administrator Guide

SIP Communicator Administrator Guide SIP Communicator Administrator Guide Version 5 Author: Dellwood 1 Contents 1. Logging on as Administrator. Page 3 2. Changing the Administrator password.. Page 3 3. Domain Settings Page 3 4. Creating Dial

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

Lync Mobile Client Features

Lync Mobile Client Features Lync Mobile Client Features Contents Lync Mobile Client Features... 1 General Features... 1 Instant Messaging... 2 Contacts and Contact Groups Support... 3 Conferencing Support... 4 Telephony Support...

More information

VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299 VoiceGear/3CX Integration Guide Ver.0.1 Page 2 1. OVERVIEW... 3 1.1 SETTING UP 3CX PBX...4 1.2 SETTING UP VOICEGEAR GATEWAY...5 2. VOICEGEAR-3CX SIP INTEGRATION... 6 2.1 3CX CONFIGURATION...7 2.2 VOICEGEAR

More information

To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence:

To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence: To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence: Firewall Settings - you may need to check with your technical department Step 1 Install Hardware Step

More information

Android Softphone App for the Opera IP System. Installation and user guide

Android Softphone App for the Opera IP System. Installation and user guide Android Softphone App for the Opera IP System Installation and user guide Android App Manual Specifications are subject to change without notice. Facilities described may or may not be supported by your

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync. Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft

More information

TXI Telephony Product Book 2012 2012

TXI Telephony Product Book 2012 2012 TXI Telephony Product Book 2012 2012 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Email Messaging Receptionist: Receptionist

More information

Using Lync for Windows

Using Lync for Windows Using Lync for Windows Information Technology 080212 Contents The Lync Client... 3 Sign-in to Lync... 4 The Lync Window... 4 Add a Contact... 5 Create a Contact Group... 5 Make a Call with One-Click...

More information

AYCTelecom. IPcts. The IP Converged Telephone System for the Small Business

AYCTelecom. IPcts. The IP Converged Telephone System for the Small Business AYCTelecom IPcts The IP Converged Telephone System for the Small Business AYC IPcts Concept An IP telephone system for Small Businesses Up to 8 incoming/outgoing trunk lines, 25 extension phones, Voicemail,

More information

OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1. User guide. OpenTouch (OpenTouch User)

OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1. User guide. OpenTouch (OpenTouch User) OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1 User guide OpenTouch (OpenTouch User) June 2012 Table of content 1 INTRODUCTION... 3 1.1 BUSINESS MODE... 3 1.2 PRIVATE

More information

SIP Software for IP Phone 1140E Quick Reference

SIP Software for IP Phone 1140E Quick Reference For a complete user guide, refer to SIP Software Release 3.0 for IP Phone 1140E User Guide (NN43113-101). IP Phone 1140E Fixed Keys The IP Phone 1140E is available with either icon fixed keys or English

More information

User Guide. IP Multimedia 1110, 1120, 1140 & 1150 phones

User Guide. IP Multimedia 1110, 1120, 1140 & 1150 phones User Guide IP Multimedia 1110, 1120, 1140 & 1150 phones Content 1. IP Phone buttons & usage 2. Logging on / off your IP Phone 3. Changing your password 4. Making a call 5. Receiving a call 6. Placing a

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone 18-602788 Issue 1 February 2008 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

Microsoft Lync 2010 for Android

Microsoft Lync 2010 for Android Microsoft Lync 2010 for Android Microsoft Lync 2010 for Android brings presence, instant messaging (IM), and the voice capabilities of Lync to your mobile device. With Lync for Android, you can choose

More information

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications

More information

Fixed Mobile Convergence Options for the Enterprise

Fixed Mobile Convergence Options for the Enterprise March 08 Fixed Mobile Convergence Options for the Enterprise Michael F. Finneran d B r n A s s o c i a t e s, I n c. 8 9 C u r t i s R o a d, W o o d m e r e, N Y 5 9 8 5 6. 5 6 9. 4 5 5 7 FMC Options

More information

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online 1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The

More information

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES)

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES) any phone. Lines are accessed by pressing an associated button, which originally was a mechanical key. Internal calls can be made using an intercom button and, as in the PBX, bypass the public telephone

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

User's Manual for Zultys MXmobile

User's Manual for Zultys MXmobile November 09 User's Manual for Zultys MXmobile Author: Zultys Technical Support Department November 2009 Edition Version 1.0 Z Z u l t y s, I n c. 7 7 1 V a q u e r o s S u n n y v a l e, C a l i f o r

More information

Nortel Contact Center Agent Desktop User Guide NN44400-114

Nortel Contact Center Agent Desktop User Guide NN44400-114 NN44400-114 Document status: Standard Document issue: 01.08 Document date: 23 August 2010 Product release: Release 7.0 Job function: Fundamentals Type: Technical Document Language type: EN Copyright 2009-2010

More information

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE MY TEAMWORK 5.0 QUICK START GUIDE What is My Teamwork? My Teamwork is a converged communications solution that combines presence-aware instant messaging with the ability to make phone calls, conference

More information

Android App Installation

Android App Installation Android App Manual Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240, Opera 20 IP, Opera Cloud and Operafone are the registered

More information

Microsoft Office Communicator 2007 Frequently Asked Questions. Published: July, 2007

Microsoft Office Communicator 2007 Frequently Asked Questions. Published: July, 2007 Microsoft Office Communicator 2007 Frequently Asked Questions Published: July, 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice.

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

Magnet Voice. Android App Installation

Magnet Voice. Android App Installation Magnet Voice Android App Installation 1. Overview of the Android softphone app 3 2. Installing the softphone app on the smart phone 3 2.1. Enter system IP registration data in the app...4 2.2. Advanced

More information

InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850. Setting up Your Phones

InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850. Setting up Your Phones InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850 Setting up Your Phones Table of Contents Setting up Your Phones... 1 How to Add an Analog Handset... 2 How to Add a SIP Handset...

More information

VoIP vs. POTS. Clayton Lockhart VP AT&T Labs

VoIP vs. POTS. Clayton Lockhart VP AT&T Labs vs. POTS Clayton Lockhart VP AT&T Labs Evolution: The Jump has Occurred! 1 st Gen Products 2 nd Gen Products & Services Carrier Announcements WiFi 2003 Services over IP IP 3 rd Gen Products & Services

More information

Quick Installation Guide

Quick Installation Guide Quick Installation Guide PSTN / VoIP PBX Version 2.1 Table of Contents Hardware Setup... 1 Notification LEDs (On the Front Panel of the Gateway)... 2 PSTN/VOIP PBX Quick Installation Wizard... 3 Accessing

More information

Succession Multimedia Communications Portfolio MCP Interworking Basics NN10033-111. Standard MCP 1.1 FP1 (02.02) April 2003

Succession Multimedia Communications Portfolio MCP Interworking Basics NN10033-111. Standard MCP 1.1 FP1 (02.02) April 2003 Succession Multimedia Communications Portfolio MCP Interworking Basics NN10033-111 Standard MCP 1.1 FP1 (02.02) April 2003 Nortel Networks Confidential Overview 3 How is this chapter organized This chapter

More information

Functional Specifications Document

Functional Specifications Document Functional Specifications Document VOIP SOFT PBX Project Code: SPBX Project Advisor : Aftab Alam Project Team: Umair Ashraf 03-1853 (Team Lead) Imran Bashir 02-1658 Khadija Akram 04-0080 Submission Date:19-10-2007

More information

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Centrex IP Client Manager Series 2.4 Etherset Installation Guide and User Manual

Centrex IP Client Manager Series 2.4 Etherset Installation Guide and User Manual NN10027-113 Centrex IP Client Manager Series 2.4 Centrex IP Client Manager Version 1.8 August 2002 ii Version 1.8 August 2002 iii Centrex IP Client Manager Series 2.4 Etherset Installation Guide and User

More information

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled White Paper Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled Abstract This white paper describes the procedure to enable Microsoft peer to peer calling

More information

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage

More information

WHAT S BEHIND YOUR SMARTPHONE ICONS? A brief tour of behind-the-scenes signaling for multimedia services

WHAT S BEHIND YOUR SMARTPHONE ICONS? A brief tour of behind-the-scenes signaling for multimedia services WHAT S BEHIND YOUR SMARTPHONE ICONS? A brief tour of behind-the-scenes signaling for multimedia services Harry G. Perros Computer Science Department NC State University, Raleigh 27695 USA Email: hp@ncsu.edu

More information

PPM User Guide Telephone: 0800 988 2020. IP Solutions, Aldermans House, 34-37 Liverpool Street, London, EC2M 3UJ

PPM User Guide Telephone: 0800 988 2020. IP Solutions, Aldermans House, 34-37 Liverpool Street, London, EC2M 3UJ Telephone: 0800 988 2020 IP Solutions, Aldermans House, 34-37 Liverpool Street, London, EC2M 3UJ Address: voip.ipsolutions.co.uk This will then take you to the personal phone manager login screen where

More information

Voice Call Addon for Ozeki NG SMS Gateway

Voice Call Addon for Ozeki NG SMS Gateway Voice Call Addon for Ozeki NG SMS Gateway Document version v.1.0.0.0 Copyright 2000-2011 Ozeki Informatics Ltd. All rights reserved 1 Table of Contents Voice Call Addon for Ozeki NG SMS Gateway Introduction

More information

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget.

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. Laurence Cops, Group Manager ICT, Southend-on-Sea Borough

More information

MPLS: Enabling Fixed-Mobile Convergence

MPLS: Enabling Fixed-Mobile Convergence MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

UC-One. Epik. UC-One Quick Guide. Quick Guide For Apps. Why we love UC-One

UC-One. Epik. UC-One Quick Guide. Quick Guide For Apps. Why we love UC-One Quick Guide For Apps Epik UC-One UC-One is part of our Epik suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device. Contact Integration

More information

The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone.

The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone. The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone Backgrounder The Windows Telephony Application Programming Interface

More information

Unified Communications

Unified Communications Unified Communications Microsoft Office Communicator 2007 R2 About this Guide This course is split into 4 modules which take around 10 minutes to complete. The modules and a brief description are listed

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0

Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0 Abstract These Application Notes describe the procedures for configuring

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Copyright 2006-2008, 3CX ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change

More information

Upgrade Your Communications Service Standard and Premium Service Levels Real Business Benefits!

Upgrade Your Communications Service Standard and Premium Service Levels Real Business Benefits! Digital Phone Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business phone system to you at a lower cost - and it s easy to use

More information

Integrating Skype for SIP with UC500

Integrating Skype for SIP with UC500 Integrating Skype for SIP with UC500 Version 1.1 2008 Cisco Systems, Inc. All rights reserved. 1 TABLE OF CONTENTS 1 OVERVIEW... 3 1.1 INTRODUCTION... 3 1.2 SCOPE... 3 1.3 REVISION CONTROL... 3 1.4 RESTRICTIONS...

More information

Nortel Contact Center Agent Desktop User Guide

Nortel Contact Center Agent Desktop User Guide 297-2183-945 Nortel Contact Center Agent Desktop User Guide Product release 6.0 Standard 7.02 June 2009 Nortel Contact Center Agent Desktop User Guide Publication number: 297-2183-945 Product release:

More information

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels HOSTED VOICE Upgrade Your Communications Service Are you ready to upgrade your communications services? Our Hosted Voice brings a big-business phone system to you at a lower cost - and it s easy to use

More information

Device SIP Trunking Administrator Manual

Device SIP Trunking Administrator Manual Table of Contents Device SIP Trunking Administrator Manual Version 20090401 Table of Contents... 1 Your SIP Trunking Service... 2 Terminology and Definitions... 2 PBX, IP-PBX or Key System... 2 Multi-port

More information

SIP Endpoint configuration hints. 1.1 Nokia E52/E75/N97... 1 1.2 Nokia C7... 5

SIP Endpoint configuration hints. 1.1 Nokia E52/E75/N97... 1 1.2 Nokia C7... 5 1 Nokia phones 1.1 Nokia E52/E75/N97... 1 1.2 Nokia C7... 5 1.1 Nokia E52/E75/N97 E52: E75 N97: For information see the NOKIA homepage: http://www.nokia.de/produkte/mobiltelefone Produkt-Modell: Nokia

More information

ShoreTel Communicator User Guide Professional

ShoreTel Communicator User Guide Professional ShoreTel Communicator User Guide Professional Using Communicator for Basic Call Handling Features and Functions Making Calls Type Name of desired party or enter Extension Number in Quick Dialer When populated

More information

Cisco Unified CallConnector for Microsoft Windows

Cisco Unified CallConnector for Microsoft Windows for Microsoft Windows Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more

More information

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0

Extension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without

More information

SBC 1000 / SBC 2000 Series Configuration Guide (For Microsoft Lync Server 2013)

SBC 1000 / SBC 2000 Series Configuration Guide (For Microsoft Lync Server 2013) Configuration Guide SBC 1000 / SBC 2000 Series Configuration Guide (For Microsoft Lync Server 2013) For use with AT&T s IP Flexible Reach Enhanced Features Service on MIS, MPLS PNT or AT&T VPN Disclaimers

More information