TESCRA ICM (ICC) Case Study
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1 TESCRA ICM (ICC) Case Study TESCRA Inc Camino Ramon, Bishop Ranch, Building 6 Suite 129, San Ramon, CA USA Phone: Fax: Delivery Centers: Markham, Canada San Ramon, USA Maidenhead, UK Bangalore, India Hannover, Germany Sofia, Bulgaria TESCRA is a minority and women owned business
2 About Integration Competency Model (ICM) Tescra s solution to Integration Competency Center is actually the ICM (Integrated Competency Model) that has dealt with multiple business situations like the following enterprise levels challenges and helped solving many enterprises for setting up their Integration CoE. Enterprise reaching the top line growth with Integration platform as the backbone of their IT systems. Customers looking on getting the best of value proposition on huge integration investments. The set integration platform capable of handling dynamic business needs on the flow and should support business agility Align both IT and business for better business benefits by having a single platform through integration Setting up the right robust infrastructure and seeking for a large volume data transformation. ICM (ICC) Solution: ICM helps setting up the integration competency centre by Align Business with IT and help them to identify Service catalogue, structure them, define, develop and take it to end user Manage single organization structure that will hold the integration portfolio as an enterprise level including people, process and technology Single Unit control of whole Enterprise Integration architecture and bring all programs under one umbrella Develop comprehensive enterprise integration strategy to govern the enterprise-wide integration program Development strong focus on business value delivery from integration programs and connect the integration program with business stakeholders for accountability SOA Governance setup, Enterprise level frameworks, ITIL Development & Support and evolve low level technology frameworks for monitoring, dashboard analysis. H
3 Provide support to various internal integration projects that using the integration framework with improved features Help in driving technical proof-of-concepts to validate critical requirements Function of ICC ICM is an integration competency center establishment solution, designed to enable organizations to deliver business value from their Integration Investments. Function of ICC includes 1) Reducing integration costs so that a larger percentage of the IT budged can be focused on value-added systems. 2) Create an adaptive enterprise and allow the business to rapidly change as the market changes. 3) Provide an Enterprise view and create organizational structure for functioning of the whole business integrated with IT. 4) Provide the lower TCO and help to optimize in any IT initiatives. These are the 8 lever offerings that the whole Integration Competency Model works on:
4 Solution Benefits Business Alignment: Major alignment with Business along with IT brings more business driven approach. Governance: Bring Integration Governance in managing the whole enterprise to evolve future systems and evangelizes standards, best practices for programs. Lower TCO Help to maintain lower TCO as single umbrella solution drives the whole end to end offerings under technology alignment. Major infrastructure costing s are under control Reusability, Tools and Frameworks: Focus on high reusable components and utilization of frameworks brings in quick fix solution and value adds serves. Enterprise View: Provides agility and flexibility to manage changes in business and technology environment as there will be a matured integration governance and platform setup.
5 Success Stories: ` #1 Tescra involved in setting up the integration competency centre for one of the largest telecom customer in UK and helped in bridging the whole Enterprise platform setup that yielded new set of programs, changes and evolutions. This solution includes delivering the 8 levers mentioned in ICM and helped them build from process, governance, standards to development, testing and final go-live, then the support and infrastructure services. Following activities were done at customer s end on setting up the whole ICC platform 1) Organizational Structure : TESCRA Involved in setting up the organizational structure with a team of peers with clear accountability, shared responsibility and open communications. Every role defined was pertained to a specific share of the quality of the overall solution. 2) Setting up the advocacy groups : Involved in setting up the various advocacy groups like Programme Management, Architecture, Development, Test, Support, Infrastructure, Configuration and release management levers that will slowly start controlled by each sub org levels. 3) Knowledge Collaboration Platform : TESCRA involved in creating the knowledge collaboration platform in terms of identifying re-use components, frameworks and tools for using across the projects/programs to make multipurpose usability. This also reduces the cost of development that multiplies for each business units. 4) ICM Governance : TESCRA involved in creating the integration governance for setting up standards and process that will be followed with internal as well as external business units. The Governance also provides the standards that will be followed across every program to maintain consistency and also helping to reduce any duplicity. This helps in mainly sorting the multiple diversified issues when initiating the integration platform. TESCRA did major gap analysis and workshops to identify the problem areas and helped in setting up the right Integration Governance in terms of internal interactions, technology setup (SOA) etc
6 #2 Tescra involved in setting up the specific ICC problem of Support and Infrastructure services for one of the healthcare customer in UK. Tescra helped the customer by setting up governance for post developmental activities like creating monitoring dashboard, connecting internal systems for support, creating automated tools for release management and helped them in setting up testing frameworks. TESCRA involved in the following activities for setting up Support ICM 1) Workshop/Gap Analysis : TESCRA performed a quick win workshop with all business and technical experts at the customer end and gave a gap analysis report. 2) Solution Identification for Infrastructural support : Based on the Workshop report, TESCRA identified solutions on Automation tools (Release management), Monitoring tools (Enterprise level), and Support Model along with Testing frameworks. 3) Setting up Infrastructure Services : TESCRA helped the customer by setting up the whole infrastructure plan and also creating monitoring dashboard for entire support of other applications. This helped them forming the governance along with creating best practices in handling the high traffic support issues. 4) ICM Governance : TESCRA involved in creating the integration governance for setting up standards and process that will be followed with internal as well as external business units. The Governance also provides the standards that will be followed across every program to maintain consistency and also helping to reduce any duplicity. TESCRA did major gap analysis and workshops to identify the problem areas and helped in setting up the right Integration Governance in terms of internal interactions, technology setup (SOA) etc
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