TEXAS GUARANTEED STUDENT LOAN CORPORATION (referred to herein as TG )

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1 TEXAS GUARANTEED STUDENT LOAN CORPORATION (referred to herein as TG ) REQUEST FOR PROPOSAL ( RFP ) RFP TITLE: SIP Trunk and Transport Services RFP # 14198: Table 1: Schedule of Proposed Important Deadlines/Dates: ACTIVITY DATE RFP Released to Bidders July 25, 2014 Deadline for Bidders to Submit a Written Notice of July 29, 2014, 5:00 P.M., CDT Intent to Participate to TG Deadline for Bidders to Submit Questions to TG July 30, 2014, 5:00 P.M., CDT Deadline for Submitting Proposals to TG Contract Awarded; Execution of Contract by TG and the Successful Bidder August 06, 2014, 4:00 P.M., CDT September 2014 TG PROCUREMENT DEPARTMENT POINT OF CONTACT ( TG Procurement POC ): Eric Francois (512) IMPORTANT TG ADDRESSES: Street Address of TG s Headquarters: 301 Sundance Parkway Round Rock, TX P age

2 Address for Delivery of All U.S. Postal Service Mail ( USPS Mail Address ): Texas Guaranteed Student Loan Corporation P.O. Box Round Rock, TX Attention: Eric Francois Corporate Procurement Department Address for Delivery of All Overnight and Express Package Deliveries (FedEx, UPS, DHL, etc.) ( Package-Delivery Address ): Texas Guaranteed Student Loan Corporation 3500 Wadley Place, Bldg. C, Ste. 303 Austin, Texas Attention: Eric Francois Corporate Procurement Department Address for All Personal Deliveries via Hand/Courier ( Hand-Delivery Address ): Texas Guaranteed Student Loan Corporation 301 Sundance Parkway Round Rock, TX Attention: Eric Francois Procurement Department SUBMISSION OF QUESTIONS BY BIDDER TO TG: Bidder should submit all questions regarding this RFP and/or TG s solicitation process to the attention of the TG Procurement POC via to the TG Procurement POC s address designated above. All such questions must be drafted in a clear and concise manner and must be delivered to the TG Procurement POC prior to the Deadline for Bidders to Submit Questions to TG set forth in Table 1 above. TG s response to such questions will likely be provided in the form of a supplement or amendment to this RFP which will be simultaneously issued to all Bidders. SUBMISSION OF "NOTICE OF INTENT TO PARTICIPATE TO TG: In the event that Bidder intends to submit a Proposal to TG in response to this RFP, Bidder must first deliver a written Notice of Intent to Participate in hard- 1 P age

3 copy format to the TG Procurement POC on or prior to the Deadline for Bidders to Submit a Written Notice of Intent to Participate to TG specified in Table 1 above. All such written Notice(s) of Intent to Participate must be sent and delivered to the TG Procurement POC via . SUBMISSION OF BIDDER'S PROPOSAL TO TG: Provided that Bidder has delivered a Notice of Intent to Participate to the TG Procurement POC on or prior to the Deadline for Bidders to Submit a Written Notice of Intent to Participate to TG, Bidder will be entitled to submit a Proposal to TG in response to this RFP. All such Bidders who intend to submit a Proposal to TG must submit one (1) complete electronic copy and five (5) complete printed/hard/paper copies of their Proposals to the TG Procurement POC on or prior to the Deadline for Submitting Proposals to TG specified in Table 1 above. All such written Proposals must be delivered to the TG Procurement POC via one of the following methods: (i) (ii) (iii) U.S.P.S. Mail (delivered to the USPS Mail Address specified above), Reputable overnight/express delivery service (delivered to the Package- Delivery Address specified above), or Hand delivery via courier (delivered to the Hand-Delivery Address specified above). One (1) of the complete, printed/hard/paper copies of Bidder s Proposal must be marked as the ORIGINAL. TG strongly prefers that Bidder submit the electronic copy of Bidder's Proposal(s) to the TG Procurement POC in the form of a fullyeditable, unprotected Microsoft Word document (i.e., the Microsoft Word document(s)/file(s) should not be password protected or "locked" in any manner whatsoever). All such electronic copies of the Bidder s Proposal must be submitted and delivered by Bidder to the TG Procurement POC on a compact disk (CD). All printed/hard/paper copies of Bidder s Proposal must be submitted and delivered by Bidder to the TG Procurement POC in one (1) or more sealed envelope(s) with the RFP Number and RFP Title (located on Page 1 of this RFP) clearly and prominently displayed on the outside of the sealed envelope(s). Bidder s Proposal submitted to the TG Procurement POC should include any and all accompanying and/or supporting information/documentation, which should be attached as an appendix, addendum, or exhibit to Bidder s Proposal. TG will not accept Proposals sent electronically (i.e., via or otherwise) to TG. Any and all such Proposals that are sent to TG via will be immediately rejected and destroyed or discarded by TG. TG will only accept Proposal(s) from Bidders who have strictly complied with all of the requirements set forth in this RFP, specifically including (but not limited to) the 2 P age

4 timely delivery by Bidder to the TG Procurement POC (and receipt by the TG Procurement POC from Bidder) of each of the following: (i) (ii) A Notice of Intent to Participate delivered by Bidder to the TG Procurement POC (and received by the TG Procurement POC from Bidder) on or prior to the Deadline for Bidders to Submit a Written Notice of Intent to Participate to TG specified in Table 1 above, and One (1) complete electronic copy and five (5) complete printed/ paper copies of Bidder s written Proposal(s) delivered by Bidder to the TG Procurement POC (and received by the TG Procurement POC from Bidder) on or prior to the Deadline for Submitting Proposals to TG specified in Table 1 above. In the event that Bidder does not strictly comply with all of the requirements set forth in this RFP (including, but not limited to, Bidder s failure to deliver Bidder s written Notice of Intent to Participate and/or Bidder s written Proposal(s) to TG prior to the applicable deadlines specified in Table 1 above), Bidder s Proposal(s) will be subject to being rejected and discarded or destroyed by TG. 3 P age

5 TABLE OF CONTENTS DEFINITIONS... 6 INTRODUCTION... 6 About TG... 7 Purpose... 7 RFP PROCESS... 8 General Submission Information... 8 General Requirements Information Security Program/ Data and Record Retention Data Breaches Insurance Diversified Supplier Information Bidders Proposal Evaluation Criteria Examination of Bid Documents Bidders Modification and Withdrawal of its Proposal TG s Right to Rescind its Acceptance of a Proposal EXHIBITS Bidder s Declaration (Exhibit A) Bidder s Company Information (Exhibit B) TG s Code of Business Conduct Compliance Statement (Exhibit C) Scope of Work (Exhibit D) Pricing (Exhibit E) Bidder s References (Exhibit F) Bidder s proposed legal terms and conditions or contract template (Exhibit G)41 Subcontractors /Suppliers Information (Exhibit H) Bidder s Risk Management Questionnaire (Exhibit I) P age

6 I. DEFINITIONS Bidder Refers to entities which, in response to this RFP: 1. Submit a written Notice of Intent to Participate to TG (including the delivery of said Notice of Intent to Participate to the TG Procurement POC in accordance with the instructions set forth above) on or prior to the Deadline for Bidders to Submit a Written Notice of Intent to Participate to TG; and 2. Submit a Proposal which fully complies with the requirements set forth in this RFP to TG (including the delivery of said Proposal to the TG Procurement POC in accordance with the instructions set forth above) on or prior to the Deadline for Submitting Proposals to TG. Bidder s Support Staff The Successful Bidder s employees who are assigned to assist TG in resolving problems and issues that arise, during the term of the SIP Trunk & Transport Services Agreement, with respect to the SIP Trunk & Transport Services. Successful Bidder s Point of Contact An employee of the Successful Bidder that is assigned by the Successful Bidder to be the account manager/executive responsible for management of: 1. TG s account with the Successful Bidder; and 2. The SIP Trunk & Transport Services Agreement entered into between TG and the Successful Bidder. Proposal Bidder s written proposal, quotation, bid, offer, or other written submission (inclusive of any and all accompanying and/or supporting documentation, attachments, exhibits, addendums, etc.) that is received by the TG Procurement POC (in response to this RFP solicitation) on or prior to the Deadline for Submitting Proposals to TG set forth in Table 1 above. SIP Trunk & Transport Services Agreement The mutually-acceptable and binding telecommunications services contract covering the SIP Trunk & Transport Services that TG intends to negotiate and enter with the Successful Bidder. Successful Bidder As used herein, the term Successful Bidder shall refer to the Bidder that TG, after reviewing all of the Proposals that are submitted in a timely manner to TG in response to this RFP, enters into formal contract negotiations with and that TG desires to engage to perform the SIP Trunk & Transport Services contemplated in this RFP. 5 P age

7 II. INTRODUCTION A. About TG TG is a private, nonprofit corporation that promotes public access to education and student success in education so that students can realize their college and career dreams. TG offers resources to the public to help students and their families plan and prepare the student for college, learn the basics of money management, and repay their Federal student loans. In addition to providing these public benefit services, TG serves as a student loan guarantor, on behalf of the U.S. Department of Education, for student loans originated under the Federal Family Education Loan Program (FFELP) prior to July 1, For additional information concerning TG, please visit TG s website at B. Purpose TG is seeking Proposals from qualified Bidders who are capable of providing Session Initiation Protocol ( SIP ) Trunk and Transport Services (the SIP Trunk & Transport Services ) for TG s corporate headquarters building located at 301 Sundance Parkway, Round Rock, TX and TG s warehouse, print shop, and distribution center facility located at 3500 Wadley Place, Bldg. C, Ste. 303 Austin, Texas Following the successful negotiation and execution of a mutually-acceptable and binding SIP Trunk & Transport Services Agreement between TG and the Successful Bidder, the SIP Trunk & Transport Services provider (i.e., the Successful Bidder) will serve as TG s secondary telecommunications services provider for local and longdistance outbound telecommunications services (i.e., local and longdistance outbound calls placed by TG) and may become TG s primary telecommunications services provider for any new Direct Inward Dial numbers ( DID ), 800 Toll-Free numbers, and/or Virtual Directory Numbers ( VDN ). At some point in the future, TG may use the SIP Trunk & Transport Services for local inbound telecommunications services as well (i.e., local inbound calls received by TG). At this time, TG s intent is that (i) TG s current telecommunications services provider, AT&T, will continue to serve as TG s primary telecommunications services provider following the successful negotiation and execution of the SIP Trunk & Transport Services Agreement between TG and the Successful Bidder, and (ii) the new, mutually-acceptable and binding SIP Trunk & Transport Services Agreement to be entered into between TG and the Successful Bidder will be applicable and specific to the SIP Trunk & Transport Services only. The SIP Trunk & Transport Services to be provided to TG by the Successful Bidder are described and specified in detail in Exhibit D (Exhibit D is attached to this RFP and is entitled Scope of Work ): 6 P age

8 TG does not currently utilize SIP Trunk & Transport Services. However, TG anticipates that, following the successful negotiation and execution of a mutually-acceptable and binding SIP Trunk & Transport Services Agreement between TG and the Successful Bidder, TG s annual spend on SIP Trunk & Transport Services will be approximately $48,000. TG is most interested in receiving Proposals from Bidders who have significant, demonstrable experience in delivering SIP Trunk & Transport Services. Bidder must also be capable of advising TG with respect to market and industry trends and best practices concerning the purchase and use of SIP Trunk & Transport Services. III. RFP PROCESS A. General Submission Information 1. TG utilizes a competitive bidding process, similar to the process used by many private and publically-traded businesses, to solicit Proposals from Bidders and to select the Successful Bidder to perform the SIP Trunk & Transport Services. TG s competitive bidding process is designed to ensure that TG s financial and operational needs are met and to ensure that TG obtains the best overall value in the underlying transaction. TG does not have nor is it required to have a process or procedure in place to provide unsuccessful Bidders the opportunity to appeal TG s decision in selecting a bidder other than themselves to perform the SIP Trunk & Transport Services. However, Bidders may contact TG s Director of Corporate Procurement within thirty days of contract award to request information concerning any contract(s) that are awarded as a result of this RFP. However, please note that TG may release or withhold information such information concerning any contract(s) that are awarded as a result of this RFP in its sole discretion and subject to TG s contractual confidentiality obligations. In any event, TG will not release pricing information or any other information deemed to be confidential or proprietary by TG. 2. As a core component of TG s business operations concerning Federal student loans, TG possesses and maintains large volumes of information that TG considers to be proprietary and/or strictly confidential, including, but not limited to, the following (collectively, the Confidential Information ): (1) the identity of TG s student loan borrowers, (2) the non-public, personally-identifiable information of such student loan borrowers, (3) the student loan account information of such student loan borrowers (4) the identity of the lenders and servicers of the student loans guaranteed by TG, and (5) information regarding TG s business operations, including the non-public personally-identifiable information of TG s employees. Therefore, TG requires all of its 1 P age

9 suppliers, consultants, and contractors (including the Successful Bidder) to: (a) commit to carefully handling and protecting such Confidential Information, in order to ensure the confidentiality and privacy of such Confidential Information, and (b) enter into contracts/agreements (including Purchase Orders and Service Purchase Orders) with TG that contain binding confidentiality, non-disclosure, and privacy provisions which set forth the specific requirements of the supplier/consultant/contractor with respect to accessing, handling, storing, and transmitting such Confidential Information. 3. TG is committed to conducting all of its business operations and activities with the highest degree of honesty and integrity. To that end, TG has adopted a Code of Business Conduct which may be viewed at TG also maintains a toll-free hotline ((877) TGCOMPLY or (877) ) for its employees, suppliers, customers, contractors, and business partners to report violations of TG s Code of Business Conduct and/or violations of any applicable laws, rules, or regulations. The Successful Bidder will be required to abide by TG s Code of Business Conduct in the conduct of the Successful Bidder s business affairs with and on behalf of TG. Accordingly, each Bidder should sign TG s Code of Business Conduct Compliance Statement and submit it as a component of the Bidder s Proposal to TG. Your Proposal will not be considered complete, and, thus, will not be considered or evaluated by TG, unless a signed Code of Business Conduct Compliance Statement accompanies your submitted Proposal. Furthermore, TG s Code of Business Conduct will become a material component of any agreements or contracts entered into between TG and the Successful Bidder. 4. TG is subject to the provisions of Equal Opportunity Executive Order 11246, as amended; Section 402 of the Vietnam Era Veterans Readjustment Assistance Act, as amended; Section 503 of the Rehabilitation Act of 1973, as amended; and the regulations located at 41 CFR Parts 60-1 through 60-60, , and Accordingly, the Successful Bidder will be required to enter into an agreement/contract with TG whereby the Successful Bidder agrees to comply with the requirements set forth in each of the foregoing orders, laws, rules, and regulations. 5. TG is exempt from paying certain state and federal taxes. A sales tax exemption certificate will be provided to the Successful Bidder upon TG s receipt of a request for such tax exemption certificate from the Successful Bidder. 6. All questions, communications, correspondence, and Proposals from Bidders to TG should be sent in writing (in electronic or hard copy 2 P age

10 format) to the attention of the TG Procurement POC on the cover page of this RFP. Bidders are hereby instructed to refrain from communicating with any other TG employees or its agents regarding this RFP. In the event that Bidder contacts any other TG employee or agent regarding this RFP, such Bidder s Proposal may be subject to disqualification from further consideration by TG. 7. Unless TG is required to do so by applicable law or court order, TG will NOT provide Bidder with a copy of any of the Proposals received from other Bidders responding to this RFP. Likewise, unless TG is required to do so by applicable law or court order, TG will NOT provide a copy of your Proposal to any other Bidders. 8. TG reserves the right to amend or withdraw this RFP at any time prior to the specified Deadline for Submitting Proposals to TG (see the first page of this RFP). In the event that TG amends this RFP after the Deadline for Bidders to Submit a Written Notice of Intent to Participate (such deadline is set forth in Table 1 located on the first page of this RFP), TG will provide an amended version(s) of the RFP exclusively to Bidders from whom TG has received a timely, written Notice of Intent to Participate. 9. Prior to the Deadline for Submitting Proposals to TG, a submitted Proposal may be withdrawn by the Bidder from TG s consideration by submitting a written request to TG which clearly states the Bidder s desire for the Bidder s Proposal to be withdrawn from further consideration by TG. Any such written withdrawal notices must be signed by the Bidder and mailed to the TG Procurement POC. 10. All Bidders submitting a Proposal to TG pursuant to this RFP shall keep their Proposal open for acceptance by TG (and, thus, keep the Proposal price and terms firm and unchanged) for a period of at least one hundred twenty (120) days following the Deadline for Submitting Proposals to TG. In the event that TG notifies the Bidder that its Proposal has been selected by TG as a finalist, Bidder shall keep the Proposal open for acceptance by TG (and, thus, keep the Proposal price and terms firm and unchanged) until such time as TG selects and awards a contract to the Successful Bidder. 11. Any costs incurred by Bidder in the preparation and/or submission of the Bidder s Proposal to TG shall be borne by Bidder and shall not be reimbursable by TG. Furthermore, any Proposal submitted by Bidder to TG pursuant to this RFP will become the property of TG. 12. No oral or written statements made by any of TG s employees or agents at any time during this competitive bidding process shall be considered an addendum or amendment to this RFP, unless such statement is 3 P age

11 confirmed in writing by TG to all of the Bidders and is specifically identified by TG as a written addendum/amendment to this RFP. During the evaluation/consideration process, TG will assume that all Bidders received a copy of any and all amendments, supplements, and addenda to this RFP. 13. During the Proposal evaluation process by TG, TG reserves the right to seek clarifications and/or additional information from any Bidder(s) to assist TG in selecting and/or rejecting any Proposals. 14. All Proposals submitted by Bidders must contain adequate detail to allow TG to fully evaluate and consider such Proposals. Any proposed SIP Trunk & Transport Services shall be described and specified in detail. Vague and/or incomplete Proposals received in response to this RFP that cannot be clearly evaluated by TG will be rejected by TG. 15. TG reserves the right to reject any or all Proposals, or any portions of such Proposals, received from Bidders in TG s sole and absolute discretion and for any reason whatsoever. TG may select one (1) or more Bidders to perform SIP Trunk & Transport Services that is/are described in this RFP. 16. TG will evaluate all Proposals received from Bidders. In order to select the Bidder that TG believes will provide the best overall value to TG, TG will consider cost, reputation, methodology, project plan, ability to meet the required time demands for the project, experience of the firm/entity, and the personnel who Bidder proposes to staff this project with, in addition to any other factors that TG may consider important or of value during the Proposal evaluation process. B. General Requirements 1. As discussed in the General Submission section A(2) above, TG possesses and maintains large volumes of Confidential Information. Bidder understands and agrees that if Bidder is selected as a Successful Bidder and enters into a contract with TG to perform the services contemplated in this RFP, TG will: (a) require that criminal background checks be performed on all of Bidder s personnel that are assigned to perform services for or on behalf of TG pursuant to this RFP (TG may reject any of Bidder s personnel and/or Bidders entirely based upon the results of such criminal background checks, (b) restrict the Bidder s security access to TG s facility(ies) and/or demand that the Successful Bidder remove any of Bidder s personnel from TG s facility(ies) and/or from the project for any reason whatsoever, in TG s sole and absolute discretion, and (c) require that the Successful Bidder immediately replace any removed personnel with qualified replacement personnel. 4 P age

12 2. All individuals/personnel who perform services for or on behalf of TG must be employees of the Successful Bidder who receive employee benefits from the Successful Bidder. Any intended exceptions must be clearly stated in the Bidder s Proposal. Please complete Exhibit H. The Successful Bidder may not use subcontractors to perform services for or on behalf of TG unless such subcontractors have been preapproved by TG in writing. 3. Bidder understands that, if Bidder is selected as the Successful Bidder, Bidder will be required to execute and agree to the terms and conditions of TG s standard Service Purchase Order or Purchase Order (as applicable) or such other contract/agreement that is mutually negotiated and agreed to between the Successful Bidder and TG. Furthermore, Bidder understands and acknowledges that Bidder s employees/personnel (and any approved subcontractors and/or agents) who perform services for or on behalf of TG may, if requested by TG, be required to execute a Nondisclosure Agreement (NDA). C. Information Security Program / Data and Records Retention In the event that the Successful Bidder s performance of the SIP Trunk & Transport Services contemplated by this RFP would require or potentially require the Successful Bidder to collect or receive information, data, and/or documentation from TG that TG considers to be confidential and/or proprietary, then, as a component of Bidder s Proposal submitted in response to this RFP, Bidder shall provide detailed and specific documentation that clearly describes the type of information, data, and/or documentation that Bidder (if Bidder were selected to be the Successful Bidder and were awarded a contract/agreement with TG) would be required or potentially required to receive or collect from TG during the performance of the work contemplated by this RFP. Additionally, Bidder s Proposal shall include detailed and specific documentation that clearly describes (1) how such confidential and/or proprietary information, data, and/or documentation would be used, stored, protected, shared, transmitted, and/or archived by Bidder (if Bidder were selected to be the Successful Bidder and were awarded a contract/agreement with TG); and (2) how the Bidder (assuming that the Bidder were selected to be the Successful Bidder and were awarded a contract/agreement with TG) intends to permanently destroy such information, data, and/or documentation, return such information, data, and/or documentation to TG, or otherwise eradicate such information, data, and/or documentation from the Successful Bidder s system/possession upon completion of the work contemplated by this RFP or upon the termination of the Successful Bidder s contract/agreement with TG. Furthermore, Bidder s Proposal shall include a detailed and specific written plan regarding how the Bidder (assuming that the Bidder were selected to be the Successful Bidder and were awarded a contract/agreement with TG) intends to promptly notify TG in the event of 5 P age

13 (1) a data loss or security breach affecting the confidential and/or proprietary information, data, and/or documentation of TG, or (2) a data loss or security breach affecting the systems or facilities of Bidder (or its agents or subcontractors) where TG s confidential and/or proprietary information, data, and/or documentation reside or are stored. The written plan to be provided by Bidder must include a provision to notify TG s Chief Information Systems Security Officer and Senior Privacy and Regulatory Counsel. The contact information for these individuals will be provided to the Successful Bidder upon request by the Successful Bidder to TG during the contract negotiation process. Furthermore, Bidder s Proposal shall include a copy of Bidder s current written data/information security plan, records retention plan, and/or data/information destruction plan. D. Data Breaches In the event that Bidder (or any subcontractors or agents that Bidder intends to use in the performance of the SIP Trunk & Transport Services contemplated by this RFP) has previously had a material breach, loss, or theft of any of the Bidder s customers or employees information, data, and/or documentation (including, but not limited to, any non-public personally identifiable information and/or confidential and/or proprietary information), then Bidder shall submit to TG (along with Bidder s Proposal) a detailed written statement containing the complete details and facts surrounding the incident(s). Such written statement shall include the complete details and facts regarding the nature of the breach, loss, or theft (including credible and/or proven assertions of identity theft resulting from the incident(s)); the number of customers, employees, and/or individuals affected; and the actions taken by the Bidder to investigate and remedy the breach, loss, or theft. E. Insurance Requirements Bidder s Proposal must clearly state whether or not Bidder is able to meet or exceed all of the insurance requirements specified below. Any exceptions to the insurance requirements set forth below must be clearly stated in Bidder s Proposal. The Successful Bidders must, within five (5) business days following the date that TG requests that the Successful Bidders provide a certificate of insurance to TG (or, in any event, prior to the commencement of the SIP Trunk & Transport Services), provide a certificate of insurance evidencing that the Successful Bidder has obtained insurance coverage meeting the requirements set forth below. The Successful Bidder will be prohibited from commencing the SIP Trunk & Transport Services prior to the date that the Successful Bidder provides a certificate of insurance evidencing that the Successful Bidder has obtained insurance coverage meeting the requirements set forth below to the TG Procurement POC. If the Successful Bidder fails to provide a fully 6 P age

14 compliant certificate of insurance to TG in a timely manner in accordance with the requirements set forth herein, then the Successful Bidder s Proposal may be disqualified. I. Commercial General Liability: 1. $1,000,000 per occurrence 2. $2,000,000 in the aggregate 3. The Successful Bidder s Commercial General Liability insurance policy must include coverage for claims arising out of each of the following: a. Public liability; b. Independent contractors protective contingent liability; c. Products and completed operations; d. Blanket contractual liability coverage for all liability assumed by the Successful Bidder under the SIP Trunk & Transport Services Agreement to be entered into between TG and the Successful Bidder, specifically including insurance coverage that covers the Successful Bidder s contractual liability for the Successful Bidder s indemnity obligations under the SIP Trunk & Transport Services Agreement; e. Broad-form property damage coverage; f. Personal injury; and g. Advertising liability 4. The policy must include a written waiver of subrogation in favor of TG. 5. TG must be named as an additional insured with respect to this policy. II. III. IV. Worker s Compensation: 1. Statutory limits prescribed by the state where the SIP Trunk & Transport Services are to be performed. 2. The policy must include a written waiver of subrogation in favor of TG. 3. Shall be maintained on the Successful Bidder s employees, officers, and owners. Employer s liability: 1. $500,000 each accident 2. $500,000 disease policy limit 3. $500,000 disease each employee 4. The policy must include a written waiver of subrogation in favor of TG. Comprehensive Crime: 1. $1,000,000 per occurrence 2. $2,000,000 in the aggregate 7 P age

15 3. Must include: a. Coverage for claims arising out of dishonest acts committed by the Successful Bidder s employees (employee dishonesty) or subcontractors; b. Coverage for claims arising out of computer fraud committed by the Successful Bidder s employees or subcontractors; and c. Third-party coverage (also known as client-property coverage or property-of-others coverage). V. Electronic Data Processing/Service Provider Professional Liability / Errors and Omission. 1. $5,000,000 per claim 2. Must include coverage for claims arising out of each of the following: a. Losses and damage resulting from or arising out of the Successful Bidder s errors and omissions; b. Advertising injuries; c. Personal injuries (including invasion of privacy); d. Intellectual property offenses related to electronic data services; e. Software, internet, network and e-business/e-commerce activities; f. Malicious code attacks; g. Programming errors, h. Theft of, unauthorized disclosure of, or damage to electronic data; i. Code misappropriation, code theft, and copyright or trademark infringement; and j. Acts of rogue employees of the Successful Bidder or any of the Successful Bidder s agents or subcontractors. VII. VI. Umbrella Liability Insurance Coverage: 1. $5,000,000 per occurrence 2. The policy must include a written waiver of subrogation in favor of TG. 3. TG must be named as an additional insured with respect to this policy. General: The insurance policies held by the Successful Bidder (provided that TG and the Successful Bidder enter into a binding SIP Trunk & Transport Services Agreement) and the certificates of insurance to be provided by the Successful Bidder to TG to fulfill the insurance requirements set forth above will be required to meet the following requirements and conditions: 8 P age

16 1. No exclusions or restrictions in the Successful Bidder s insurance coverage that are inconsistent with the requirements set forth in this Section E (Insurance Requirements) will be accepted. 2. The insurance policies must be with insurance companies that have a Best s rating of A or better. 3. The insurance certificates must require/specify the provision of at least thirty (30) days advance written notice of cancellation to TG by the insurance company in the event that such policies are cancelled at any time. 4. TG must be listed as an additional insured on the certificates of insurance provided by the Successful Bidder to TG to fulfill the insurance requirements set forth in the Commercial General Liability subsection and the Umbrella Liability subsection above. The description section on such certificates of insurance shall include the following: Texas Guaranteed Student Loan Corporation and its subsidiaries and affiliates and their respective officers, directors, and employees are named as additional insured parties on the Commercial General Liability insurance policy and the Umbrella Liability insurance policy, and such entities and individuals are hereby provided a waiver by the insurers of any subrogation rights under the Commercial General Liability insurance policy, the Workers Compensation insurance policy, the Employer s Liability insurance policy, and the Umbrella Liability insurance policy. The Successful Bidder must provide copies of all such endorsements to TG. 5. All insurance coverages provided by the Successful Bidder must be considered primary and non-contributory in nature and such insurance coverages/policies will be required to respond and pay prior to and notwithstanding any other available insurance coverage. 6. The Successful Bidder will be responsible for ensuring that the Successful Bidder immediately provides TG with an updated copy of all current insurance certificates in the event that the Successful Bidder renews or replaces any of its insurance policies. The Successful Bidder will, at all times, be responsible for ensuring that the Successful Bidder has provided TG with the most current copies of all of the Successful Bidder s certificates of insurance evidencing that the Successful Bidder has and maintains insurance coverage which fully complies with all of the requirements set forth in this Section E (Insurance Requirements). F. Diversified Supplier Information TG desires to stimulate the growth of qualified/certified Minority-Owned, Women-Owned, Disabled-Veteran-Owned Businesses and Small 9 P age

17 Businesses by encouraging them to participate in TG s competitive bidding process and by affording them a full and fair opportunity to compete for the opportunity to enter into procurement contracts/agreements with TG. TG currently recognizes the State of Texas and City of Austin, Texas certifications for Minority-Owned, Women-Owned, and/or Disabled-Veteran- Owned Businesses. For purposes of this provision, the term Small Business is defined in the U.S. Small Business Administration regulations located at 13 C.F.R In the event that Bidder intends to use any qualified/certified Minority- Owned, Women-Owned, Disabled-Veteran-Owned Businesses or Small Businesses as subcontractors and/or suppliers in the performance of the work contemplated by this RFP (assuming that Bidder is selected as the Successful Bidder by TG), then Bidder shall use the form set forth in Exhibit H to clearly designate such subcontractors and/or suppliers as qualified/certified Minority-Owned, Women-Owned, Disabled-Veteran- Owned Businesses and/or Small Businesses. Prior to designating any such subcontractors and/or suppliers as Minority-Owned, Women-Owned, Disabled-Veteran-Owned Businesses and/or Small Businesses on Exhibit H, Bidder shall verify that such entities are, in fact, either (1) certified by the State of Texas and/or the City of Austin, Texas as Minority-Owned, Women, or Disabled-Veteran-Owned Businesses, or (2) qualified Small Businesses as such term is defined in the U.S. Small Business Administration regulations located at 13 C.F.R Furthermore, in the event that Bidder designates one or more of its subcontractors and/or suppliers as qualified Small Businesses on Exhibit H pursuant to the applicable U.S. Small Business Administration regulations, then Bidder shall include copies of any and all applicable certifications and/or evidence that such entities are in fact qualifying Small Businesses under the regulations. G. Bidders Proposal 1. Bidder s Proposal must be prepared and submitted to TG strictly in accordance with the instructions and requirements set forth in this RFP, including the following exhibits to this RFP (all such exhibits are attached hereto and incorporated herein by reference): Exhibit Exhibit A Exhibit B Exhibit C Exhibit D Exhibit E Exhibit F Exhibit G Document Bidder s Declaration Bidder s Company Information TG S Code of Business Conduct Compliance Statement Scope of Work Pricing Bidder s References Bidder s Proposed Legal Terms and Conditions or Contract Template 10 P age

18 Exhibit H Exhibit I Subcontractors /Suppliers Information Bidder s Risk Management Questionnaire 2. Bidder shall ensure that Bidder s Proposal is well organized and easy to follow. Additionally, Bidder shall ensure that any documentation/information that is responsive to the documentation/information requested by TG in each of the above-listed exhibits to this RFP clearly references the specific exhibit(s) to this RFP by title. 3. TG may, in TG s sole and absolute discretion, reject any Proposals received from Bidders that are conditional or incomplete or that contains any alterations of form or other irregularities that may constitute a material deviation from the requirements set forth in this RFP. H. Evaluation Criteria TG will evaluate all Bidders Proposals received by TG based upon the following criteria: Qualifications and Relevant Experience: TG will evaluate all Bidders based on the background, qualifications, and relevant experience of (a) the Bidder, and (b) the specific personnel (including Bidder s employees, subcontractors, and agents) that Bidder proposes to engage/use to perform the SIP Trunk & Transport Services contemplated by this RFP. Methodology: TG will evaluate Bidders based on their approach to and intended plan for completing the SIP Trunk & Transport Services contemplated by this RFP. Commitment: Bidders will be evaluated by TG based on the overall stability/instability of the Bidder s corporation/entity. Additionally, TG will evaluate Bidders based on the Bidder s available resources, the resources that the Bidder intends to dedicate to the SIP Trunk & Transport Services and response to the RFP. Value: Bidders Proposals will be evaluated by TG based on the cost and overall value to TG. TG s competitive bidding process is designed to ensure that TG s financial and operational needs are met and to provide TG with the best overall value in the underlying transaction. References: Bidder s business references may be called upon to provide a business reference regarding the Bidder s company. I. Examination of Proposal Documents All Bidders that intend to submit a Proposal to TG in response to this RFP are responsible for fully reviewing and examining this RFP and each of the 11 P age

19 accompanying RFP-related documents, exhibits, and addenda, if any, with appropriate care and due diligence. Bidders are fully responsible for familiarizing and fully apprising themselves with respect to all conditions that could potentially affect the cost and/or the activities required to perform the services and/or provide the goods that is/are described in this RFP in any way. Bidders shall assume any and all risks associated with the failure of the Bidders to do so, and no relief will be provided by TG to any Bidders for any errors or omissions contained in the Bidders Proposals. Should Bidder have any question(s) regarding this RFP, Bidder shall notify the TG TG Procurement POC in writing as set forth in the cover letter to this RFP. All such questions shall be drafted in a clear and concise manner and shall be provided by Bidder to the TG Point of Contact prior to the Deadline for Bidders to Submit Written Questions to TG set forth on the first page of this RFP. TG s response to such questions will likely be provided in the form of an addendum to this RFP which will be issued simultaneously to all Bidders who have submitted a timely, written Notice of Intent to Participate to TG. J. Bidder s Modification and Withdrawal of its Proposal Bidder may, without prejudice to itself, (1) modify its Proposal by submitting a revised/modified Proposal to the TG Procurement POC prior to the Deadline for Submitting Proposals to TG (as listed on the first page of this RFP), or (2) withdraw its Proposal by providing a clear written withdrawal request to the TG Procurement POC prior to the Deadline for Submitting Proposals to TG. In the event that Bidder withdraws its Proposal prior to the Deadline for Submitting Proposals to TG (in accordance with the process set forth in the preceding sentence), then Bidder may submit a new Proposal in response to this RFP to the TG Procurement POC, provided that Bidder submits the new Proposal to the TG Procurement POC prior to the Deadline for Submitting Proposals to TG. Furthermore, TG may, at any time prior to the Deadline for Submitting Proposals to TG, modify any portion of this RFP or the accompanying exhibits/documents. K. TG s Right to Rescind its Acceptance of a Proposal In the event that TG notifies a Bidder that it has been selected as the Successful Bidders and either (1) TG subsequently receives or identifies additional information which leads TG to conclude, in TG s sole discretion, that TG s selection of such Bidder as the Successful Bidder was not in the best interest of TG or was based on false and/or misleading information or an erroneous reference, or (2) if TG and the Successful Bidders are unable to mutually agree upon the terms and conditions of a contract or agreement covering the performance of the services and/or provision of the goods/ that is/are described in this RFP, then, prior to execution of the contract/agreement covering such performance of the services and/or provision of the goods that is/are described in this RFP, TG shall have the right to rescind its acceptance of the Successful Bidders Proposals and to either (i) select one or more replacement Bidders to be the Successful 12 P age

20 Bidder(s), or (ii) decline to accept any of the Proposals received by TG in response to this RFP. 13 P age

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